Repository Unavailable to Veeam Agent for Microsoft Windows Installed on a Veeam Backup and Replication Server

Challenge The behavior described here can be observed in the following configuration: - multiple installations of Veeam Agent for Microsoft Windows VAW are targeted at a Veeam Backup and Replication VBR repository within the same domain; - all VAW-processed computers are added to an AD computer...

Restoring GPT Disk to Incompatible Legacy BIOS System

Challenge After selecting a restore point during the bare metal restore configuration, the following message pops up: OS disk in backup uses GPT disk. This may cause boot issues on BIOS systems. If this is ignored and the restore process completes, the following may happen when the restored machi...

How to Collect Logs for Veeam Agent for Microsoft Windows

Purpose This article explains how to collect the logs required for a Veeam Agent for Microsoft Windows support case. Solution Quick Start Automated Veeam Agent for Microsoft Windows Log Collection If the Windows machines where Veeam Agent for Microsoft Windows is installed has an internet...

Failed to import Veeam Cloud Connect certificate after Veeam Availability Console server migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server and adding an existing Veeam Cloud Connect VCC server, the following certificate error may be observed: Failed to import certificate from the Veeam Cloud Connect server. See debug logs for more information...

Unable to install VAC management agent on Cloud Connect server after VAC migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server, the following error message pops up when trying to add an existing Veeam Cloud Connect VCC server that was managed by the previous installation: Failed to install management agent on the Cloud Connect serv...

General Security Guidelines for Veeam Self-Service Backup Portal

Security Considerations The security advice in this article is provided as a courtesy and is not intended to replace the advice of a professional security consultant. The advice in this article has been tested with the assumption that the machine operating Veeam Backup Enterprise Manager and/or...

VESQL database restore to Always On Availability Groups with automatic seeding enabled is hanging

Challenge VESQL database restore to Always ON Availability Group with automatic seeding enabled SQL 2016 SP1 and later does not work. Veeam SQL Explorer log shows repeating records like: 10/23/2017 8:19:22 PM 11 5160 SQL query: ALTER DATABASE SET HADR AVAILABILITY GROUP = 10/23/2017 8:19:32 PM 11...

How to collect logs for cases involving Oracle

Challenge An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather information from your servers and databases to investigate this issue. Additional logs must be gathered manually from the guest OS on...

Backup jobs fail intermittently with Error observed by underlying BIO:

Challenge Intermittent network failures when communicating to the VMware host. The errors can vary but all have some variation of: "Error observed by underlying BIO: No such file or directoryDetail: 'SSL connect failed in tcpconnect', endpoint:" Guest processing credentials test will also fail ov...

Window Server does not boot because of stuck MPIO/SCSI registry records in SYSTEM hive

Challenge When storage snapshot gets mounted to proxy Windows creates multiple registry records in: HKLM\SYSTEM\ControlSet001\Enum\MPIO HKLM\SYSTEM\ControlSet001\Enum\SCSI when windows mpio is disabled The problem is that when storage snapshot gets unmounted Windows does not clean up registry...

File Name Is Changed During FLR to a Non-original Location

This article describes a known issue with the file level restore feature in Veeam Backup and Replication and Veeam Backup for Microsoft Windows...

Veeam ONE Business Shows Irrelevant Data

Challenge Veeam ONE Business View shows outdated data or no data at all Cause Veeam ONE Reporter collection task has stuck or failed Solution Running data collection manually You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be necessary when...

How to Disable Monitoring of Specific Performance Counters in Veeam ONE

Purpose This article demonstrates how to limit the performance counters collected by Veeam ONE. This may be needed in situations where: There is a need to limit the network traffic between the Veeam ONE server and the virtual infrastructure servers. To decrease the Veeam ONE database growth rate...

How to Create Veeam ONE Service Dump for Analysis

Purpose This article documents how to create Veeam ONE service memory dump. Solution In order to create Veeam ONE Monitor server service full memory dump, perform the following steps: 1. Download the ProcDump tool from the Windows Sysinternals page:...

Bad Hyper-V Username Logon Attempt

Challenge Veeam ONE raises the following event-based alarm:Bad Hyper-V username logon attempt. Cause The Bad Host Username Logon alert suggests that someone is attempting to access the host with an invalid username or password. Solution Veeam ONE raises the Bad Hyper-V username logon attempt alar...

Long Infrastructure Object Removal

Challenge Sometimes when you remove an infrastructure object vCenter or Hyper-V server from the Veeam ONE Monitor client, the removal process may take longer than expected. Cause Once you click the Remove server button from the infrastructure tree view, it could take some time to remove the data...

Veeam ONE: SQL Express Maximum Database Size Limitation

Challenge When the Veeam ONE database is located in a SQL Express instance, if the database reaches the maximum allowed size, Veeam ONE will not be able to continue data collection, thus affecting data accuracy and alarm generation. Cause If you choose to host the Veeam ONE database on Microsoft...

How to Backup The Veeam ONE SQL Database

Purpose This article documents methods to back up the Veeam ONE SQL database. This is useful when you have to do a backup before an upgrade or if you have been asked to provide a backup of Veeam ONE database to Veeam Support for further in-depth analysis. Solution Identify the Location of the Vee...

Veeam Backup & Replication Console Fails to Open After a Hostname Change

Article Applicability This article very specifically applies to Veeam Backup & Replication using the installer-deployed Microsoft SQL Server Express instance. After changing the Veeam Backup Server hostname, the SQL connection settings in the registry may still reference the old hostname. Startin...

Enterprise Plus license is required error on dashboards and reports

Challenge Verify health of Data Warehouse Cause Veeam MP license is synchronized to the Data Warehouse then the reports load this information. If license is invalid in the Data Warehouse due to Synchronization server having issue this error will occur Solution 1. Open SCOM Operations Manager...

VeeamONE Update Failing – The specified path, file name, or both are too long.

Challenge VeeamONE V9.5 Update 1 install fails with the following error: "The specified path, file name, or both are too long. The fully qualified file name must be less than 260 Characters, and the directory name must be less than 248 characters." Cause Conflict with BusinessView component...

How to Troubleshoot "Veeam VMware Collector: VMware connection is unavailable"

Purpose This article documents troubleshooting steps for the Veeam Management Pack for Microsoft System Center Monitor/Alert named: Veeam VMware Collector: VMware connection is unavailable. Solution Ensure the Collectors are connected to the vCenter On the Collector server, confirm that the 'Veea...

Veeam ONE installation fails with "Couldn't create crypto provider" message

Challenge Veeam ONE installation fails with "Couldn't create crypto provider" message. Cause One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider...

How to Re-create the configuration database for Veeam Agent for Microsoft Windows

Resetting the configuration database will reset all Veeam Agent for Microsoft Windows settings, removing existing job settings and related job history. Restore points created before the reset will not be removed and will remain recoverable; however, as their job will have been removed, they will...

Veeam Agent for Microsoft Windows fails to start due to a port conflict

Challenge A Veeam Agent for Microsoft Windows backup job ​with the following error message: Error: The remote procedure call failed and did not execute RPC function call failed. Function name: GetSvcVersion. Target machine: xxx.xxx.xxx.xxx Copy Cause This error message relates to a failure to...

Oracle error has occurred. ORA-01031: insufficient privileges

Challenge VSS operations fails for Oracle with: Oracle error has occurred. ORA-01031: insufficient privileges Cause This error is caused by an incorrect configuration for the service account leveraged for VSS operations when processing Oracle databases Solution Review permissions requirements:...

vCenter Server Appliance - Backup/Restore Recommendations

Native File-Based Backup and Restore Recommended vCenter Server Appliance Data Integrity Best Practices recommends using the native file-based backup and restore operations to protect the vCenter Server Appliance. Review: VMware vSphere User Guide: Considerations and Limitations for File-Based...

All Credentials and Backup Encryption Keys Become Invalid if Veeam Backup and Replication Is Manually Migrated to Another Machine

Challenge All credentials and backup encryption keys become unusable after manually migrating Veeam Backup and Replication software to a different machine. The term "manual migration," in this case, refers to the process of installing Veeam Backup & Replication on a new system and directing it to...

Update to Microsoft Entra Connect causes SQL VSS issues

Article Applicability This article is specific to environments where the Azure AD Connect or Microsoft Entra Connect package is installed on the machine where Microsoft SQL Server is installed. Challenge You receive the following error during the guest processing: Unable to release guest. Error:...

Powershell: Cannot connect to backup server because some of its components are out of date

Challenge Connect-VBRServer PowerShell cmdlet fails with the error: Connect-VBRServer : Cannot connect to backup server because some of its components are out of date. Cause This issue occurs when the Veeam Backup & Replication Console files on the remote machine where the command was run do not...

Troubleshooting Certificate and Connection Errors in Cloud Connect

Challenge When adding a Service Provider on the tenant's Veeam Backup & Replication, either of the following errors occurs: Certificate validation failed. Unable to connect to the service provider. Certificate validation failed. Authentication failed because the remote party has closed the...

One or More Networks Mapped to the same cloud network

Challenge A Replication job targeting Cloud Hosts completes with the following warning: One or more source networks were possibly mapped onto the same cloud network. Simultaneous partial failovers of VMs residing on those networks may result in issues. Cause This warning is displayed when the...

How to place Veeam Agent for Microsoft Windows backup chain on Veeam backup repository, so backup job continues chain

Purpose This article documents placing a backup chain created by Veeam Agent for Microsoft Windows in a Veeam Backup & Replication repository so that when the Veeam Agent for Microsoft Windows backup job targets that repository it will continue the existing backup chain. Use Case By default, when...

How to Contact Veeam Support Management

Contacting Support Management Veeam prides itself on our phenomenal Support Team and invests heavily in ensuring that the first person you talk to is a highly qualified specialist with the knowledge to investigate and solve your case. We strive to ensure that we continue to provide this level of...

Expired license for Veeam Agent causes scheduled jobs to fail

Challenge Although the license information screen shows that the license for Veeam Backup & Replication is valid, scheduled jobs are failing with the following error: Error Your trial license has expired Cause If Veeam Agent for Microsoft Windows or Veeam Agent for Linux running on a trial licens...

Using standalone Veeam Agent for Microsoft Windows with a Microsoft Failover Cluster

Purpose This article documents limitations and considerations for Veeam Agent for Microsoft Windows when installed in a Microsoft Failover Cluster. Solution Microsoft Failover Clusters are fully supported by Veeam Agent for Microsoft Windows when managed by Veeam Backup & Replication. Veeam Agent...

Sleep mode interrupts the backup job

Challenge If the machine is put to sleep while the backup job is running, the job will fail. Cause If your computer is in standby mode when the backup job is scheduled to start, Veeam Agent for Microsoft Windows automatically wakes your computer from sleep. More information can be found here...

Data Warehouse Permission issues

Cause MP Version 8 uses dataset rules to collect host security profiles and snapshots. When a collector is installed on an agent, there is no issue. The data is forwarded to Management Server and written to DW under the DW account. When a collector runs on a Management Server which is our use cas...

No Data or Old Data in Reports

Challenge Reports in Veeam ONE Web Client show no data or old data when generated Cause By default Veeam ONE is configured to run collection task at 3:00 am. Any data which comes after the task completion time will not be available in reports. A failed Reporter collection tasks could cause the...

How to Manually Recreate the Veeam ONE Database

Purpose This article documents how to manually create a new Veeam ONE database. Solution 1. Follow the steps for Creating Veeam ONE Database with SQL Script in the Veeam ONE User Guide. The link in this step will direct you to the most recent Veeam ONE version's user guide. If you are rebuilding...

Veeam ONE Import Report Packs

Purpose This article documents how to manually install the Report Packs after manual Veeam ONE database creation KB2312. Solution 1. Mount the Veeam ONE installer ISO 2. Navigate to the \Reporter folder on the Veeam ONE ISO 3. Copy VeeamONE.Reporter.Server.x64.msi to a convenient location on the...

Enterprise Plus license is required error on dashboards and reports

Cause Veeam MP license is synchronized to the Data Warehouse then reports load this information. If license is invalid in the Data Warehouse due to Synchronization server having issue this error will occur. Solution 1. Open SCOM Operations Manager Console. 2. Select Discovered Inventory 3. Filter...

HotAdd Error: Failed to allocate SCSI target ID

Challenge A VMware VM Backup job utilizing Virtual Appliance HotAdd Transport Mode fails when attempting to attach disks to the proxy with the error: Error: Agent: Failed to process method HotAdd.AttachDisks: Failed to open VDDK disk DATASTORE vmname/diskfile.vmdk is read-only mode - true Logon...

How to Restore from Microsoft Exchange 2007 with Veeam Backup and Replication

Challenge This KB article documents the procedure for restoring Exchange 2007 application items using a Surebackup job with export to PST. Please note that as of April 2017, Microsoft no longer supports Exchange 2007. As such, steps 7 and 8 of this process are no longer supported by Veeam Technic...

Backup Configuration Is Not Saved After Configuring Backup Job

Challenge After installing Veeam Agent for Microsoft Windows and configuring a backup job, the settings are not shown in the Control Panel, and Veeam Agent for Microsoft Windows keeps prompting to configure backup settings. Cause The Windows OS was installed with non-English region and culture...

Manual Firewall changes for Veeam Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing

Challenge This article describes making manual firewall changes for Veeam Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing. For details on how to perform these firewall changes using a predefined VMware ESXi extension please review KB2298. HyperFlex Version Specific Article...

Usage of a predefined VMware ESXi extension (VIB) for Veeams Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing

Challenge This article describes the usage of a predefined VMware ESXi extension VIB for Veeams Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing. For details on how to perform these firewall changes manually please review KB2299. HyperFlex Version Specific Article Please follo...

Unable to set acceptance level of partner due to installed VIBs having a lower acceptance level.

Article Repurposed Before this article's update in 2025, this article contained information about "Creating a VMware ESXi extension VIB for Veeam Backup from Storage Snapshot with Cisco HyperFlex IOvisor processing." Those directions were removed as the VIB extension only needed to be created for...

Configuring Cisco HyperFlex Platform Controller for DirectNFS Backups with VMware Snapshots

Related User Guide Page This article provides information about settings that must be changed on the HyperFlex data platform controllers to allow the Direct NFS transport mode to function. For more context, please refer to the Backup from Cisco HyperFlex Snapshots Integration Modes user guide pag...

How to Deploy Veeam Configuration Database in SQL AlwaysOn Availability Group

Multi-subnet SQL AlwaysOn clusters are not supported for hosting the Veeam Backup & Replication or Veeam Backup Enterprise Manager configuration databases. Purpose This article provides information on using a SQL AlwaysOn Availability Group to host the Veeam Backup & Replication and/or Veeam Back...