Restored Linux Machine Fails to Boot

Challenge An issue with initiramfs may cause the restored Linux machine to fail to boot with the following symptoms: ForRHEL/CentOS/SUSE systems, during the boot process, they will drop into the dracut emergency shell and display errors similar to: dracut-initqueue timeout - starting timeout...

System logs rapidly grow in size filled by veeamsnap errors

Agent for Linux kernel driver veeamsnap fills system logs with memory allocation error messages rapidly, system might get low on disk space...

How to do an Application Item Restore using Standalone Veeam Agent Backups in a Cloud Connect Repository

Article Applicability This article documents a method for performing Application Item Restore from restore points created by a Standalone Veeam Agent for Microsoft Windows deployment and stored in a Cloud Connect Repository. For Veeam Agent for Microsoft Windows deployments managed by a tenant's...

Item is not suitable for restore

Upon attempt to recover LVM PV or LV from backup using Agent for Linux recovery media ‘Item is not suitable for restore’ error is thrown if ‘Restore whole disk from…’ option is selected for target dis...

Zip Slip Vulnerability

Challenge Veeam is aware of the Zip Slip Vulnerability, which affects jobs with the guest file system indexing option enabled. Zip Slip is an arbitrary file overwrite vulnerability in multiple ZIP decompression algorithm implementations that affects thousands of software products across many...

Veeam Data Privacy Policy

Solution In accordance with the General Data Protection Regulation GDPR introduced on May 25, 2018. If you would like to: Delete your personal information Unsubscribe from marketing communications Get or update your personal information or for any general legal requests and GDPR compliance...

Veeam Availability Orchestrator cannot add vCenter Server or standalone host due to time difference

Challenge When you try to add a VMware vCenter Server or a standalone VMware ESXi with a different time zone, the operation may fail with an error informing that time difference between Veeam Availability Orchestrator and the remote host is too large. Solution To resolve the issue, follow the nex...

Veeam repository update fails, GPG key error

Challenge When attempting to update the Veeam Agent for Linux or the veeam-release repository package, an error is encountered: GPG key signature on key http://repository.veeam.com/keys/RPM-GPG-KEY-VeeamSoftwareRepo.asc does not match CA Key for repo: veeam or The following signatures were invali...

Event ID 9782 is thrown after successful backup

Challenge During Exchange 2010 application aware backup with "Copy only" option enabled you notice following events in Application event log on Exchange server: Log Name: Application Source: MSExchangeIS Date: 5/10/2018 5:38:39 PM Event ID: 9782 Task Category: Exchange VSS Writer Level: Error...

Snapshot Summary report Sort by size hotfix

Challenge The "Sort by Size" option does not work in the following reports properly: 1. Virtual Machines. Snapshot Summary Veeam VMware Analysis Reports pack 2. Virtual Machines. Checkpoint Summary Veeam Hyper-V Analysis Reports pack Cause This is a known issue with the sorting function. Solution...

The Update cannot be installed due to the websites configuration issue

Challenge The Update cannot be installed. The installation fails with the error message: "The object identifier does not represent a valid object. Exception from HRESULT: 0x800710D8" Cause Veeam ONE websites do not have proper bindings on the Internet Information Services IIS side. Solution To fi...

How to Move Veeam Backup for Microsoft 365 to a New Server

Purpose This article documents the procedure for moving resources assigned to a Veeam Backup for Microsoft 365 server installation to a new Veeam Backup for Microsoft 365 server. At this time, there is no way to export the configuration of Veeam Backup for Microsoft 365. As such,all organizations...

Protecting the Veeam Backup & Replication server

Purpose This article provides information about protecting the Veeam Backup & Replication Configuration. This addresses the frequently asked question: "How do I back up or protect the Veeam Server?" The only supported way to protect the configuration of Veeam Backup & Replication is to use the...

Antivirus Exclusions for Veeam Service Provider Console

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Service Provider Console. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

How to Change Where SQL Transaction Log Backups Are Temporarily Stored on SQL Server

Purpose This article documents how to change the location where SQL transaction log backups are temporarily stored on a SQL server before being transferred to the repository. This article is relevant to the following parent-job types where SQL Transaction Log Backup can be used as a child-job:...

Recovery Media based on Windows 1709 fails to connect to SMB1 shares

Challenge When booting with Recovery Media which is based on Microsoft Windows 10 Fall Creators Update or Microsoft Windows Server 1709, a connection attempt to CIFS shares fails with: You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, whi...

Veeam Agent for Microsoft Windows deployment fails with “Failed to call RPC function 'PckgCheckSignature'

Challenge When adding a computer to a protection group, the Veeam Agent for Microsoft Windows deployment begins and then fails with the following error: Info UploadManager Checking windows package 'C:\ProgramData\Veeam\Agents\VAW\VeeamB&REndpointx64.msi' signature on host 'HOSTNAME' Error Failed ...

Quantum storage devices may have a known Linux bug

Challenge To identify if a known linux bug is the cause for errors on a backup repository. Cause You will see a job fail with "unable to mkdir /var/log/sudo-io : File exists", this is caused by a bug in some versions of the sudo application. Solution Some quantum storage device's operating system...

All Aliases Have Failed

Challenge A Tenant's Backup Job or Backup Copy Job targeting a Cloud Repository fails with the following message: Target gate has rejected connection. Unable to establish target connection. All aliases have failed. The wording of the error might differ, but the root error "All Aliases Have Failed...

How to Back Up a Windows Failover Cluster with Veeam Agent for Microsoft Windows

Solution Information regarding Failover Cluster Support is available in the Veeam Agent Management Guide: Failover Cluster Support How to Protect Failover Clusters If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case...

How to Change Veeam ONE Web Client Port

Purpose This article documents the procedure for changing the port used by the Veeam ONE Web Client, which by default is 1239. Solution Desktop Shortcut Not Automatically Updated This procedure does not update the Veeam ONE Web Client shortcut on the desktop C:\Users\Public\Desktop. Part 1: Updat...

Not All Privileges are Assigned to Caller error during upgrade/install

Challenge When upgrading, the installer encounters the following error message which prevents it from proceeding: "Not all privileges or groups referenced are assigned to the caller" Affected Application Installers Veeam Backup & Replication Veeam Backup Enterprise Manager Veeam ONE Veeam Recover...

Sensitive data types in Veeam Backup & Replication and Veeam Backup for Microsoft 365 log files

Challenge When you open a support ticket, Veeam Customer Support specialists may request log files. These log files may contain information to which the terms of the data protection laws or internal company policies apply. Veeam Backup & Replication Veeam Backup & Replication log files may includ...

Installing Patch 1376 on Veeam Availability Console Microsoft Marketplace Appliance

Challenge Applying this update to a Veeam Availability Console VAC Azure Appliance fails with: "A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard." Cause Azure...

Update Veeam MP Core Services to Support TLS 1.2 Protocol

Challenge Starting with vSphere 6.5, the TLS protocol version 1.2 is enabled by default. Cause To allow Veeam Virtualization Extensions Service and Veeam VMware Collectors to connect to vCenter Servers that use the TLS 1.2 protocol, you must update Veeam MP core services. Solution NOTE: The...

Release Notes for Veeam Management Pack 8.0 Update 5

Challenge Release Notes for Veeam Management Pack 8.0 Update 5 Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later. ...

How to Migrate Veeam Service Provider Console to a New Server

The article describes how to move Veeam Availability Console installation and its database to a new server...

Considerations and Limitation - Live Resizing VHDX Disk

Challenge After live resizing a VHDX file, the following issue can occur based on the operation that was performed: Shrink -- If the VHDX associated with a VM is shrunk, the backup task for that VM will fail, and the following exception will be found in the Agent..Source. log file: cli|...

VeeamZIP licensing VMs in Full version of Veeam

Challenge VeeamZIP began using a license up in paid versions after 9.5.0.1536. Cause This was expected behavior, but the decision has been made to change this behavior in order to allow users to back up VMs with VeeamZIP without using a license. Solution This will be fully changed in future...

SQL Log Truncation and Log Backup Silently Fails After Installing Veeam 9.5 Update 3

Challenge After installing Veeam 9.5 Update 3, SQL logs are not truncated during backup, but the truncation task is still marked as a success in the job statistics. SQL Log Backup sessions complete with 0 KB transferred. You can confirm if any SQL VMs are affected by this change by checking the...

Veeam Backup & Replication support for vSphere

Purpose This article provides information about compatibility between vSphere and Veeam Backup & Replication. Solution The vSphere versions listed in this article include all applicable patches for those versions. vCenter Server versions and build numbers Build numbers and versions of VMware...

Can't delete replica when it is being processed.

Challenge Replication job fails with error: Can't delete replica when it is being processed. Cause If a replication job failed before the replica VM is fully created, the job may fail attempting to delete the VM as part of an undo operation on the failed run. Solution This issue can generally be...

Your service provider has implemented backup files protection against deletion by an insider for this cloud repository.

Intended Audience Keep in mind that the structure and message of this article are written assuming the reader is a Veeam Cloud Service Provider. Challenge A tenant's backup copy job with GFS disabled displays the following warning when targeting a Cloud Repository provided by a Veeam Cloud Servic...

QuickBackup in vCenter plugin fails on Cisco Hyperflex Snapshot due to pending task

QuickBackup for a VM that resides on Cisco HyperFlex using the Veeam Plugin for vCenter always fails. The following output can be found in the task log:timestamp Info CiscoHXX.X.X...

After Installing Update 3, Enterprise Manager GUI shows Blank

Challenge After installing Veeam 9.5 Update 3 for Enterprise Manager, the GUI shows as blank and many buttons are also missing, such as adding a Veeam Server, or starting a collection task for the Veeam server. Reference Photo of Behavior: Cause This is a browser-related problem and is likely due...

“Storage connection failure” alarm during the backup jobs with storage integration activity.

Challenge The alarm " Storage connection failure" is displayed in Veeam ONE when performing either of the following activities in Veeam Backup & Replication: Backup from Storage Snapshots Restore from Storage Snapshots While both Backup from Storage Snapshots and Restore from Storage Snapshots bo...

Changing the number of displayed alarms in the Veeam ONE Monitor client

Challenge When you resize your Veeam ONE Monitor client on the big screens, the number of displayed alarms does not change. Cause The predefined Veeam ONE settings allow viewing 13 alarms on one page only. Solution In order to change the number of displayed alarms, follow these steps: 1. Log onto...

Failed to open VM attachment

Challenge Veeam ONE generates "Failed to open VM attachment" alarm. Cause Veeam ONE triggers " Failed to open VM attachment" alarm when the following Windows events are registered on the Hyper-V host: 12290 Microsoft-Windows-Hyper-V-Worker 12290 Microsoft-Windows-Hyper-V-SynthStor 12290...

Meltdown and Spectre vulnerabilities

Challenge Veeam is aware of the side-channel analysis vulnerabilities known as Meltdown CVE-2017-5754 and Spectre CVE-2017-5753, CVE-2017-5715 affecting most of the modern processors. Cause For more information regarding these vulnerabilities please visit security advisories posted by Intel...

The LocalSystem account cannot be changed during the Update installation process

Challenge The Update installation cannot be performed because it requires the LocalSystem password to continue and it does not provide an option to change an existing account in the installation Wizard. Cause Veeam ONE Monitor Server service is running under the LocalSystem account which cannot b...

"Length cannot be less than zero" error during the Update installation

Challenge The Update for Veeam ONE fails during the installation with the error message "Length cannot be less than zero". Cause User Principal Name or UPN user@domain is currently unsupported with Veeam ONE. User Logon Name or ULN domain\user is the only supported username format for the product...

How to deploy Veeam Service Provider Console Communication Agent in Unattended Mode

Challenge Some deployment scenarios may require that the Veeam Service Provider Console Communication Agent is deployed via Windows PowerShell in the silent mode. Solution Run Windows PowerShell as administrator and execute following command with correct values for Tenant's username in VACTENANT=...

Microsoft Azure Government Cloud support

Challenge Direct Restore to Azure functionality does not support Microsoft Azure Government Cloud. Cause Microsoft Azure Government Cloud requires a different Azure environment configuration that Veeam Backup & Replication 9.5 Update 3 does not implement out of the box. Solution Please perform...

Keyexchange error on Linux managed server after updating the kernel

Challenge Steps to correct Keyexchange errors on newly updated Linux managed server Cause Veeam SSH client caches both the Key and the encryption method. If the Linux kernel depreciates an encryption method when the kernel updates, connections to the managed server may fail with error such as...

Veeam Availability Console Cumulative Patch 1376

Challenge Veeam Availability Console Cumulative Patch 1376 Cause Please confirm you are running version 2.0.1.1319 or later prior to installing this cumulative hotfix 1376. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.1.1376. As a result ...

Unexpected file removal from datastore after failed NEA deployment

Challenge After a failed attempt to deploy NEA for tenants on the provider's side, all files from the datastore root folder including VM files are deleted. Cause This issue is caused by using only the " " space symbol for the NEA name and the deployment has failed. Veeam tries to detect failed NE...

vCenter tags collection/assignment using PowerCLI tool

Challenge In some cases, Veeam ONE cannot collect or assign vCenter tags properly on vCenter 5.x versions. You can identify the issue by the following error messages in the Veeam ONE Reporter log files: Failed to execute SOAP command "CInvSvcCreateCategory". Inventory Service was not created. Can...

Release Notes for Veeam ONE 9.5 Update 3

Challenge Release Notes for Veeam ONE 9.5 Update 3 Cause Please confirm you are running Veeam ONE 9.5 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client , the build number should be 9.5.0.3201 or 9.5.0.3254. After upgrading, your version build will ...

Release Notes for Veeam Backup & Replication 9.5 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 3 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823, 9.5.0.1038...

VMware Cloud on AWS - Support, Considerations, and Limitations

Challenge VMware Cloud on AWS is an integrated cloud offering developed by AWS and VMware. It requires specific preparation to enable Veeam Backup & Replication to function with it. Apart from the preparation process and the limitations mentioned at the end of this article, you can interact with...