Sensitive data types in Veeam Backup & Replication and Veeam Backup for Microsoft 365 log files

Challenge When you open a support ticket, Veeam Customer Support specialists may request log files. These log files may contain information to which the terms of the data protection laws or internal company policies apply. Veeam Backup & Replication Veeam Backup & Replication log files may includ...

Installing Patch 1376 on Veeam Availability Console Microsoft Marketplace Appliance

Challenge Applying this update to a Veeam Availability Console VAC Azure Appliance fails with: "A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard." Cause Azure...

Update Veeam MP Core Services to Support TLS 1.2 Protocol

Challenge Starting with vSphere 6.5, the TLS protocol version 1.2 is enabled by default. Cause To allow Veeam Virtualization Extensions Service and Veeam VMware Collectors to connect to vCenter Servers that use the TLS 1.2 protocol, you must update Veeam MP core services. Solution NOTE: The...

Release Notes for Veeam Management Pack 8.0 Update 5

Challenge Release Notes for Veeam Management Pack 8.0 Update 5 Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later. ...

How to Migrate Veeam Service Provider Console to a New Server

The article describes how to move Veeam Availability Console installation and its database to a new server...

Considerations and Limitation - Live Resizing VHDX Disk

Challenge After live resizing a VHDX file, the following issue can occur based on the operation that was performed: Shrink -- If the VHDX associated with a VM is shrunk, the backup task for that VM will fail, and the following exception will be found in the Agent..Source. log file: cli|...

VeeamZIP licensing VMs in Full version of Veeam

Challenge VeeamZIP began using a license up in paid versions after 9.5.0.1536. Cause This was expected behavior, but the decision has been made to change this behavior in order to allow users to back up VMs with VeeamZIP without using a license. Solution This will be fully changed in future...

SQL Log Truncation and Log Backup Silently Fails After Installing Veeam 9.5 Update 3

Challenge After installing Veeam 9.5 Update 3, SQL logs are not truncated during backup, but the truncation task is still marked as a success in the job statistics. SQL Log Backup sessions complete with 0 KB transferred. You can confirm if any SQL VMs are affected by this change by checking the...

Veeam Backup & Replication support for vSphere

Purpose This article provides information about compatibility between vSphere and Veeam Backup & Replication. Solution The vSphere versions listed in this article include all applicable patches for those versions. vCenter Server versions and build numbers Build numbers and versions of VMware...

Can't delete replica when it is being processed.

Challenge Replication job fails with error: Can't delete replica when it is being processed. Cause If a replication job failed before the replica VM is fully created, the job may fail attempting to delete the VM as part of an undo operation on the failed run. Solution This issue can generally be...

Your service provider has implemented backup files protection against deletion by an insider for this cloud repository.

Intended Audience Keep in mind that the structure and message of this article are written assuming the reader is a Veeam Cloud Service Provider. Challenge A tenant's backup copy job with GFS disabled displays the following warning when targeting a Cloud Repository provided by a Veeam Cloud Servic...

QuickBackup in vCenter plugin fails on Cisco Hyperflex Snapshot due to pending task

QuickBackup for a VM that resides on Cisco HyperFlex using the Veeam Plugin for vCenter always fails. The following output can be found in the task log:timestamp Info CiscoHXX.X.X...

After Installing Update 3, Enterprise Manager GUI shows Blank

Challenge After installing Veeam 9.5 Update 3 for Enterprise Manager, the GUI shows as blank and many buttons are also missing, such as adding a Veeam Server, or starting a collection task for the Veeam server. Reference Photo of Behavior: Cause This is a browser-related problem and is likely due...

Changing the number of displayed alarms in the Veeam ONE Monitor client

Challenge When you resize your Veeam ONE Monitor client on the big screens, the number of displayed alarms does not change. Cause The predefined Veeam ONE settings allow viewing 13 alarms on one page only. Solution In order to change the number of displayed alarms, follow these steps: 1. Log onto...

“Storage connection failure” alarm during the backup jobs with storage integration activity.

Challenge The alarm " Storage connection failure" is displayed in Veeam ONE when performing either of the following activities in Veeam Backup & Replication: Backup from Storage Snapshots Restore from Storage Snapshots While both Backup from Storage Snapshots and Restore from Storage Snapshots bo...

Failed to open VM attachment

Challenge Veeam ONE generates "Failed to open VM attachment" alarm. Cause Veeam ONE triggers " Failed to open VM attachment" alarm when the following Windows events are registered on the Hyper-V host: 12290 Microsoft-Windows-Hyper-V-Worker 12290 Microsoft-Windows-Hyper-V-SynthStor 12290...

Meltdown and Spectre vulnerabilities

Challenge Veeam is aware of the side-channel analysis vulnerabilities known as Meltdown CVE-2017-5754 and Spectre CVE-2017-5753, CVE-2017-5715 affecting most of the modern processors. Cause For more information regarding these vulnerabilities please visit security advisories posted by Intel...

"Length cannot be less than zero" error during the Update installation

Challenge The Update for Veeam ONE fails during the installation with the error message "Length cannot be less than zero". Cause User Principal Name or UPN user@domain is currently unsupported with Veeam ONE. User Logon Name or ULN domain\user is the only supported username format for the product...

The LocalSystem account cannot be changed during the Update installation process

Challenge The Update installation cannot be performed because it requires the LocalSystem password to continue and it does not provide an option to change an existing account in the installation Wizard. Cause Veeam ONE Monitor Server service is running under the LocalSystem account which cannot b...

How to deploy Veeam Service Provider Console Communication Agent in Unattended Mode

Challenge Some deployment scenarios may require that the Veeam Service Provider Console Communication Agent is deployed via Windows PowerShell in the silent mode. Solution Run Windows PowerShell as administrator and execute following command with correct values for Tenant's username in VACTENANT=...

Keyexchange error on Linux managed server after updating the kernel

Challenge Steps to correct Keyexchange errors on newly updated Linux managed server Cause Veeam SSH client caches both the Key and the encryption method. If the Linux kernel depreciates an encryption method when the kernel updates, connections to the managed server may fail with error such as...

Microsoft Azure Government Cloud support

Challenge Direct Restore to Azure functionality does not support Microsoft Azure Government Cloud. Cause Microsoft Azure Government Cloud requires a different Azure environment configuration that Veeam Backup & Replication 9.5 Update 3 does not implement out of the box. Solution Please perform...

Veeam Availability Console Cumulative Patch 1376

Challenge Veeam Availability Console Cumulative Patch 1376 Cause Please confirm you are running version 2.0.1.1319 or later prior to installing this cumulative hotfix 1376. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.1.1376. As a result ...

Unexpected file removal from datastore after failed NEA deployment

Challenge After a failed attempt to deploy NEA for tenants on the provider's side, all files from the datastore root folder including VM files are deleted. Cause This issue is caused by using only the " " space symbol for the NEA name and the deployment has failed. Veeam tries to detect failed NE...

vCenter tags collection/assignment using PowerCLI tool

Challenge In some cases, Veeam ONE cannot collect or assign vCenter tags properly on vCenter 5.x versions. You can identify the issue by the following error messages in the Veeam ONE Reporter log files: Failed to execute SOAP command "CInvSvcCreateCategory". Inventory Service was not created. Can...

Release Notes for Veeam ONE 9.5 Update 3

Challenge Release Notes for Veeam ONE 9.5 Update 3 Cause Please confirm you are running Veeam ONE 9.5 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client , the build number should be 9.5.0.3201 or 9.5.0.3254. After upgrading, your version build will ...

Release Notes for Veeam Backup & Replication 9.5 Update 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 3 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823, 9.5.0.1038...

VMware Cloud on AWS - Support, Considerations, and Limitations

Challenge VMware Cloud on AWS is an integrated cloud offering developed by AWS and VMware. It requires specific preparation to enable Veeam Backup & Replication to function with it. Apart from the preparation process and the limitations mentioned at the end of this article, you can interact with...

Veeam Availability Console Migration FAQ

This is a FAQ page for Veeam Availability Console migration...

Repository Unavailable to Veeam Agent for Microsoft Windows Installed on a Veeam Backup and Replication Server

Challenge The behavior described here can be observed in the following configuration: - multiple installations of Veeam Agent for Microsoft Windows VAW are targeted at a Veeam Backup and Replication VBR repository within the same domain; - all VAW-processed computers are added to an AD computer...

How to enable storage-specific API logging

Need to collect storage-specific API logging by Veeam Customer Support request...

How to Change Veeam Service Provider Console Website Port

Purpose This article documents how to change the port used by the Veeam Service Provider Console Portal. Solution Note: The Veeam Service Provider Console software was previously known as Veeam Availability Console. The old name is still used in some locations for backward compatibility, in...

Restoring GPT Disk to Incompatible Legacy BIOS System

Challenge After selecting a restore point during the bare metal restore configuration, the following message pops up: OS disk in backup uses GPT disk. This may cause boot issues on BIOS systems. If this is ignored and the restore process completes, the following may happen when the restored machi...

How to Collect Logs for Veeam Agent for Microsoft Windows

Purpose This article explains how to collect the logs required for a Veeam Agent for Microsoft Windows support case. Solution Quick Start Automated Veeam Agent for Microsoft Windows Log Collection If the Windows machines where Veeam Agent for Microsoft Windows is installed has an internet...

Failed to import Veeam Cloud Connect certificate after Veeam Availability Console server migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server and adding an existing Veeam Cloud Connect VCC server, the following certificate error may be observed: Failed to import certificate from the Veeam Cloud Connect server. See debug logs for more information...

Unable to install VAC management agent on Cloud Connect server after VAC migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server, the following error message pops up when trying to add an existing Veeam Cloud Connect VCC server that was managed by the previous installation: Failed to install management agent on the Cloud Connect serv...

General Security Guidelines for Veeam Self-Service Backup Portal

Security Considerations The security advice in this article is provided as a courtesy and is not intended to replace the advice of a professional security consultant. The advice in this article has been tested with the assumption that the machine operating Veeam Backup Enterprise Manager and/or...

How to collect logs for cases involving Oracle

Challenge An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather information from your servers and databases to investigate this issue. Additional logs must be gathered manually from the guest OS on...

VESQL database restore to Always On Availability Groups with automatic seeding enabled is hanging

Challenge VESQL database restore to Always ON Availability Group with automatic seeding enabled SQL 2016 SP1 and later does not work. Veeam SQL Explorer log shows repeating records like: 10/23/2017 8:19:22 PM 11 5160 SQL query: ALTER DATABASE SET HADR AVAILABILITY GROUP = 10/23/2017 8:19:32 PM 11...

Backup jobs fail intermittently with Error observed by underlying BIO:

Challenge Intermittent network failures when communicating to the VMware host. The errors can vary but all have some variation of: "Error observed by underlying BIO: No such file or directoryDetail: 'SSL connect failed in tcpconnect', endpoint:" Guest processing credentials test will also fail ov...

Window Server does not boot because of stuck MPIO/SCSI registry records in SYSTEM hive

Challenge When storage snapshot gets mounted to proxy Windows creates multiple registry records in: HKLM\SYSTEM\ControlSet001\Enum\MPIO HKLM\SYSTEM\ControlSet001\Enum\SCSI when windows mpio is disabled The problem is that when storage snapshot gets unmounted Windows does not clean up registry...

Veeam ONE Business Shows Irrelevant Data

Challenge Veeam ONE Business View shows outdated data or no data at all Cause Veeam ONE Reporter collection task has stuck or failed Solution Running data collection manually You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be necessary when...

File Name Is Changed During FLR to a Non-original Location

This article describes a known issue with the file level restore feature in Veeam Backup and Replication and Veeam Backup for Microsoft Windows...

How to Create Veeam ONE Service Dump for Analysis

Purpose This article documents how to create Veeam ONE service memory dump. Solution In order to create Veeam ONE Monitor server service full memory dump, perform the following steps: 1. Download the ProcDump tool from the Windows Sysinternals page:...

How to Disable Monitoring of Specific Performance Counters in Veeam ONE

Purpose This article demonstrates how to limit the performance counters collected by Veeam ONE. This may be needed in situations where: There is a need to limit the network traffic between the Veeam ONE server and the virtual infrastructure servers. To decrease the Veeam ONE database growth rate...

Long Infrastructure Object Removal

Challenge Sometimes when you remove an infrastructure object vCenter or Hyper-V server from the Veeam ONE Monitor client, the removal process may take longer than expected. Cause Once you click the Remove server button from the infrastructure tree view, it could take some time to remove the data...

Veeam ONE: SQL Express Maximum Database Size Limitation

Challenge When the Veeam ONE database is located in a SQL Express instance, if the database reaches the maximum allowed size, Veeam ONE will not be able to continue data collection, thus affecting data accuracy and alarm generation. Cause If you choose to host the Veeam ONE database on Microsoft...

Bad Hyper-V Username Logon Attempt

Challenge Veeam ONE raises the following event-based alarm:Bad Hyper-V username logon attempt. Cause The Bad Host Username Logon alert suggests that someone is attempting to access the host with an invalid username or password. Solution Veeam ONE raises the Bad Hyper-V username logon attempt alar...

How to Backup The Veeam ONE SQL Database

Purpose This article documents methods to back up the Veeam ONE SQL database. This is useful when you have to do a backup before an upgrade or if you have been asked to provide a backup of Veeam ONE database to Veeam Support for further in-depth analysis. Solution Identify the Location of the Vee...

Veeam Backup & Replication Console Fails to Open After a Hostname Change

Article Applicability This article very specifically applies to Veeam Backup & Replication using the installer-deployed Microsoft SQL Server Express instance. After changing the Veeam Backup Server hostname, the SQL connection settings in the registry may still reference the old hostname. Startin...