Backup jobs using Virtual Appliance (HotAdd) transport mode take longer after installing 9.5 Update 3a

Challenge After installing Veeam Backup & Replication 9.5 Update 3a, the backup duration may be significantly increased for jobs using the Virtual Appliance HodAdd transport mode. Other transport modes NBD/NBDSSL, Direct SAN, Direct NFS are not affected. Cause This is a known issue affecting VMwa...

Backing Up Hyper-V Guest Cluster Based on VHD Set

Challenge VHD Set is a new shared Virtual Disk model for guest clusters in Windows Server 2016 and later. VHD Set files can be included in application-consistent checkpoints and backed up, but there are some limitations. Cause Please make sure the following requirements are met: Each guest VM...

WinRM Service cannot process the Request

Challenge When attempting to add an On-Prem or Hybrid organization to Veeam Backup for Office 365 the following error occurs: The WinRM service cannot process the request because the request needs to be sent to a different machine. Use the redirect information to send the request to a new machine...

How to get a Support ID - SEE UPDATED KB LINK BELOW

Challenge When opening a case via the Customer Support Portal, you are prompted to enter a Support ID. Solution Case Creation Requirements To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more...

How to Find Your Veeam Support ID Number

Challenge When opening a support case, after selecting a Veeam product, the Support ID field will autopopulate if your account has only one Support ID associated with the selected product. If more than one Support ID is associated with the selected product, you will be prompted to either select a...

How to configure Veeam Agent for Microsoft Windows email notifications for Gmail

This article describes how to configure Veeam Agent for Microsoft Windows email notifications for Gmail account...

Veeam Availability Orchestrator stops collecting vCenter asset information

Challenge There is an issue with the embedded Veeam ONE component of Veeam Availability Orchestrator 1.0 release. The issue results in Veeam ONE not recognizing new VMware vCenter assets approximately 90 days after installation. Cause There is a synchronization issue between Veeam ONE Monitor and...

Granular permissions for Microsoft Azure user

Challenge When adding an Azure account to Veeam Backup & Replication, you would use the Add Microsoft Azure compute account... then, on the Subscription tab of the wizard that opens, select the "Create a new account" option. Doing this will register a new Azure AD Application. The account used to...

How to disable TLS 1.0 with no impact on Veeam ONE functionality

Possible Veeam ONE issues with disabling TLS 1.0 protocol and their resolution plans...

Specified database is not valid

Challenge The installation cannot be continued due to the error message: "Specified database is not valid. Please choose Veeam ONE database or create a new database to proceed." Cause The error message occurs when you install Veeam ONE using previously created and in some cases migrated database...

Veeam Availability Console U1 Cumulative Patch 1807

Challenge Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1807. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.2.1807. Solution...

How to enable the Firewall rules required by Veeam ONE on the Windows Server Core OS

Challenge Veeam ONE cannot collect any data due to closed Firewall rules on the Windows Server Core OS side. Cause Due to the Windows Server Core OS limitations, it is impossible to enable the necessary Firewall rules required by Veeam ONE using Windows Firewall UI. Solution Enable the rules CMD...

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Challenge Email notifications sent by Veeam Backup for Microsoft 365 unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Backup for Microsoft 365 uses UTF-16 character encoding, and the problem appears under the following circumstances: Us...

Adding on-premises SharePoint organization to Veeam Backup for Microsoft 365 fails with "Encountered an internal error in the SSL library"

Challenge Adding an on-premises SharePoint organization with the Use SSL parameter enabled fails with the following error: "Connecting to remote server failed with the following error message: The server certificate on the destination computer : has the following errors: Encountered an internal...

Backup Copy or Replication job using WAN accelerators fails with "Source WAN accelerator error: Failed to decompress LZ4 block"

Challenge A Backup Copy or Replication job that uses WAN accelerator fails with any of the following errors: Error: Source WAN accelerator error: Failed to decompress LZ4 block: Bad crc Error: Source WAN accelerator error: Failed to decompress LZ4 block: Incorrect decompression result or length...

Guest Processing for Microsoft SQL Server Results in Logon Failure Error

Challenge When performing any of the following operations, the following error occurs: Back up of SQL Server transaction logs. Truncation of SQL Server transaction logs. Collection of SQL instances metadata for Veeam Explorer for Microsoft SQL. While the error message varies depending on the actu...

Veeam Agent – Windows recovery image file not found

This article includes steps that advise executing commands using Diskpart, which has no confirmation system to prevent mistakes. Failure to understand how to use Diskpart or typos may cause issues. Please take your time and double-check each command is correct for your environment before executin...

Oracle Database Backup Fails With Event ID 44

Challenge Veeam Backup & Replication or Veeam Agent for Microsoft Windows jobs with Application-Aware Processing fail to process a Windows guest with Oracle database installed. The following symptoms are observed. The job fails with this or a similar error: Creating VSS snapshot Error: Failed to...

File-Level Restore - FUSE mount is not supported on kernel versions 4.0.0-4.1.33

This issue is related to a known kernel bug and affects any version of Veeam Agent for Linux. Challenge When performing guest file recovery from a backup of a machine running Linux Kernel versions 4.0.0 through 4.1.33, the restore fails to mount with the error: FUSE mount is not supported on kern...

Build Numbers and Versions of Veeam Agent for Microsoft Windows

This KB article lists all versions of Veeam Agent for Microsoft Windows and their respective build numbers. For more information on downloading the latest version of Veeam Agent for Microsoft Windows , visit: Veeam Agent for Microsoft Windows -- Current Version Download Page Veeam Agent for...

Build Numbers and Versions of Veeam Backup & Replication

This KB article lists all versions of Veeam Backup & Replication and their respective build numbers. For more information on downloading the latest version of Veeam Backup & Replication, visit: My Account Portal - Product Downloads Latest Downloads Page Veeam Backup & Replication -- What's New PD...

Veeam Backup & Replication plug-in missing in vSphere HTML5 Web Client after upgrade to VMware vSphere 6.7

Challenge After installing Veeam 9.5 Update 3a and simultaneous upgrade of vSphere from 6.5 to 6.7 Veeam vSphere Web Client Plugin might stop working for vSphere HTML5 Web Client. However it is still operational in vSphere Flash/Flex Web Client. The issue is only reproducible in case the plugin w...

Error: Backup proxy is missing C++ runtime components

Article Applicability The error message states that the C++ runtime components are missing, which may be inaccurate. The actual cause of the error is that the VDDK libraries cannot be loaded, which in older versions of Veeam Backup & Replication 9.5 and older was caused by missing C++ runtimes...

Release Notes for Veeam Backup & Replication 9.5 Update 3a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup Replication 9.5 Update 3a Cause Please confirm that you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823,...

Granular sudo Permissions for Management of Veeam Agent for Linux Deployments

More Secure Alternative Starting in Veeam Backup & Replication v12.1, it is now possible to deploy Veeam Agent for Linux using pre-installed Veeam Deployer Service and add that machine to a Protection Group using certificate-based authentication instead of credentials. Using this method, no...

VMware vCenter Server rescan failed with “Could not create SSL/TLS secure channel” error

Article Applicability This article is relevant only to Veeam Backup & Replication 12.x and older because it is strictly related to an issue that affects Windows OSes that were dropped from support starting in Veeam Backup & Replication 13. This article is related only to issues that occur when...

Computer connection status is "Rejected" in Veeam Service Provider Console

Challenge You may see the following status for the computer in Veeam Service Provider Console - "Discovery" - "Discovered Computers": Solution Under "Discovered Computers" press "Change settings…" and turn on "Accept new connections" If this KB article did not resolve your issue or you need furth...

Restored Linux Machine Fails to Boot

Challenge An issue with initiramfs may cause the restored Linux machine to fail to boot with the following symptoms: ForRHEL/CentOS/SUSE systems, during the boot process, they will drop into the dracut emergency shell and display errors similar to: dracut-initqueue timeout - starting timeout...

Unable to Connect Veeam Service Provider Console to Veeam Cloud Connect Server Using a Local Account

Challenge Attempting to connect a Veeam Cloud Connect server through the VSPC web UI using a local account fails with the following error message: Failed to connect to the server. Specified user is invalid or does not have enough permissions on the server. Copy Cause The remote connection was...

System logs rapidly grow in size filled by veeamsnap errors

Agent for Linux kernel driver veeamsnap fills system logs with memory allocation error messages rapidly, system might get low on disk space...

How to do an Application Item Restore using Standalone Veeam Agent Backups in a Cloud Connect Repository

Article Applicability This article documents a method for performing Application Item Restore from restore points created by a Standalone Veeam Agent for Microsoft Windows deployment and stored in a Cloud Connect Repository. For Veeam Agent for Microsoft Windows deployments managed by a tenant's...

Item is not suitable for restore

Upon attempt to recover LVM PV or LV from backup using Agent for Linux recovery media ‘Item is not suitable for restore’ error is thrown if ‘Restore whole disk from…’ option is selected for target dis...

Zip Slip Vulnerability

Challenge Veeam is aware of the Zip Slip Vulnerability, which affects jobs with the guest file system indexing option enabled. Zip Slip is an arbitrary file overwrite vulnerability in multiple ZIP decompression algorithm implementations that affects thousands of software products across many...

Veeam Data Privacy Policy

Solution In accordance with the General Data Protection Regulation GDPR introduced on May 25, 2018. If you would like to: Delete your personal information Unsubscribe from marketing communications Get or update your personal information or for any general legal requests and GDPR compliance...

Veeam Availability Orchestrator cannot add vCenter Server or standalone host due to time difference

Challenge When you try to add a VMware vCenter Server or a standalone VMware ESXi with a different time zone, the operation may fail with an error informing that time difference between Veeam Availability Orchestrator and the remote host is too large. Solution To resolve the issue, follow the nex...

Veeam repository update fails, GPG key error

Challenge When attempting to update the Veeam Agent for Linux or the veeam-release repository package, an error is encountered: GPG key signature on key http://repository.veeam.com/keys/RPM-GPG-KEY-VeeamSoftwareRepo.asc does not match CA Key for repo: veeam or The following signatures were invali...

Event ID 9782 is thrown after successful backup

Challenge During Exchange 2010 application aware backup with "Copy only" option enabled you notice following events in Application event log on Exchange server: Log Name: Application Source: MSExchangeIS Date: 5/10/2018 5:38:39 PM Event ID: 9782 Task Category: Exchange VSS Writer Level: Error...

Snapshot Summary report Sort by size hotfix

Challenge The "Sort by Size" option does not work in the following reports properly: 1. Virtual Machines. Snapshot Summary Veeam VMware Analysis Reports pack 2. Virtual Machines. Checkpoint Summary Veeam Hyper-V Analysis Reports pack Cause This is a known issue with the sorting function. Solution...

The Update cannot be installed due to the websites configuration issue

Challenge The Update cannot be installed. The installation fails with the error message: "The object identifier does not represent a valid object. Exception from HRESULT: 0x800710D8" Cause Veeam ONE websites do not have proper bindings on the Internet Information Services IIS side. Solution To fi...

How to Move Veeam Backup for Microsoft 365 to a New Server

Purpose This article documents the procedure for moving resources assigned to a Veeam Backup for Microsoft 365 server installation to a new Veeam Backup for Microsoft 365 server. At this time, there is no way to export the configuration of Veeam Backup for Microsoft 365. As such,all organizations...

Protecting the Veeam Backup & Replication server

Purpose This article provides information about protecting the Veeam Backup & Replication Configuration. This addresses the frequently asked question: "How do I back up or protect the Veeam Server?" The only supported way to protect the configuration of Veeam Backup & Replication is to use the...

Antivirus Exclusions for Veeam Service Provider Console

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Service Provider Console. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

How to Change Where SQL Transaction Log Backups Are Temporarily Stored on SQL Server

Purpose This article documents how to change the location where SQL transaction log backups are temporarily stored on a SQL server before being transferred to the repository. This article is relevant to the following parent-job types where SQL Transaction Log Backup can be used as a child-job:...

Recovery Media based on Windows 1709 fails to connect to SMB1 shares

Challenge When booting with Recovery Media which is based on Microsoft Windows 10 Fall Creators Update or Microsoft Windows Server 1709, a connection attempt to CIFS shares fails with: You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, whi...

Veeam Agent for Microsoft Windows deployment fails with “Failed to call RPC function 'PckgCheckSignature'

Challenge When adding a computer to a protection group, the Veeam Agent for Microsoft Windows deployment begins and then fails with the following error: Info UploadManager Checking windows package 'C:\ProgramData\Veeam\Agents\VAW\VeeamB&REndpointx64.msi' signature on host 'HOSTNAME' Error Failed ...

All Aliases Have Failed

Challenge A Tenant's Backup Job or Backup Copy Job targeting a Cloud Repository fails with the following message: Target gate has rejected connection. Unable to establish target connection. All aliases have failed. The wording of the error might differ, but the root error "All Aliases Have Failed...

Quantum storage devices may have a known Linux bug

Challenge To identify if a known linux bug is the cause for errors on a backup repository. Cause You will see a job fail with "unable to mkdir /var/log/sudo-io : File exists", this is caused by a bug in some versions of the sudo application. Solution Some quantum storage device's operating system...

How to Back Up a Windows Failover Cluster with Veeam Agent for Microsoft Windows

Solution Information regarding Failover Cluster Support is available in the Veeam Agent Management Guide: Failover Cluster Support How to Protect Failover Clusters If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case...

Not All Privileges are Assigned to Caller error during upgrade/install

Challenge When upgrading, the installer encounters the following error message which prevents it from proceeding: "Not all privileges or groups referenced are assigned to the caller" Affected Application Installers Veeam Backup & Replication Veeam Backup Enterprise Manager Veeam ONE Veeam Recover...

How to Change Veeam ONE Web Client Port

Purpose This article documents the procedure for changing the port used by the Veeam ONE Web Client, which by default is 1239. Solution Desktop Shortcut Not Automatically Updated This procedure does not update the Veeam ONE Web Client shortcut on the desktop C:\Users\Public\Desktop. Part 1: Updat...