Veeam Availability Console U1 Cumulative Patch 1824

Challenge Veeam Availability Console U1 Cumulative Patch 1824. This update supersedes Veeam Availability Console U1 Cumulative Patch 1817. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1824. You can check this under Windows Programs and...

‘The revision level is unknown’ upon Guest OS File restore

Challenge When attempting to restore files from a backup of a server that was running Windows 2016 or 2019 and had Deduplication enabled for some or all of the drives, the restore fails with the following error: Failed to restore "" Error: Failed to read xx bytes from the file...

Veeam Backup for Microsoft 365 v2 cumulative patch KB2765

Challenge Veeam Backup for Microsoft 365 v2 cumulative patch KB2765 Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0.0.567 prior to installing this cumulative patch KB2765. You can check this under Help About in Veeam Backup for Microsoft 365 console. After upgradin...

Damaged unpacked_data.txt File Causes Veeam Guest Catalog Service to Not Start

Article Applicability There are many reasons why the Veeam Guest Catalog Service may fail to start, and this KB Article is relevant only when the error shown in the Challenge section is found within the Svc.VeeamCatalog.log file. Challenge The Veeam Guest Catalog Service fails to start and the...

Veeam Service Provider Console – Compile and Upload Server Logs

Purpose This article provides information about collecting Veeam Service Provider Console logs. Solution The log collection procedure for Veeam Service Provider Console is documented in the User Guide: Downloading Veeam Service Provider Console Logs Tip: Use the Archive button in the top-right of...

Veeam Service Provider Console – Compile and Upload Management Agent Logs

Challenge This article covers how to Management Agent logs for both client agents and the Cloud Connect agent. Solution Export Management Agent Logs To export Veeam Service Provider Console Management Agent logs for one or more client agents, please: 1. Log into the Veeam Service Provider Console...

Dell PowerPath - Veeam Agent for Linux Limitations

Challenge If a Linux server has Dell PowerPath devices attached, all the underlying block devices representing the network paths to the server are skipped from processing. This will result in the error "No objects to backup" or PowerPath devices missing from the backup. If non-PowerPath devices a...

Veeam Service Provider Console – Compile and Upload ConnectWise Manage Plugin Logs

This article covers how to properly compile your Veeam Service Provider Console ConnectWise Manage Plugin logs...

Re-IP rules do not work in Veeam Availability Orchestrator lab test

Challenge In rare cases, when you perform a failover, Re-IP rules are applying correctly, however, when you perform a lab test these rules would not be applied. Solution To resolve that: 1. Make sure that no plans are currently running 2. Open Veeam Availability Orchestrator UI Configuration VAO...

Antivirus Exclusions for Veeam Recovery Orchestrator

Cause This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of $product.title.vdro. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note: Antivirus will n...

Veeam ONE Reporter error "Failed to RetrieveProperties: Insufficient privileges"

Challenge Veeam ONE Reporter shows the following error message during the Object properties collection task: 2018-01-08 03:00:10.3791 ERROR 5984 18 EXCEPTION: Permission to perform this operation was denied. 2018-01-08 03:00:12.9585 ERROR 5984 18 EXCEPTION: Failed to RetrieveProperties: ""...

Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”

Challenge Tape job fails with the following error messages: The system cannot find the file specified. Problem with CreateFile in '\.\Tape0'. The system cannot find the file specified. The system cannot find the path specified. The specified network name is no longer available. Copy Cause The...

Protection Domain Has Third-Party Backup Snapshot(s)

Challenge Two different issues are possible: Scenario 1: Cannot Remove Protection Domain When trying to remove a protection domain containing the virtual machines, which are being backed up by Veeam Backup for Nutanix AHV backup appliance, the following error occurs: Specified protection domain h...

Volume groups created by proxy got stuck in UI

Challenge When a Veeam Backup for Nutanix AHV backup job fails unexpectedly, or the backup proxy appliance is powered off for some reason manual power-off, hypervisor host crash, or any unexpected failure, you may get the volume groups created for backup purposes left in Prism Element and not...

Backups Fail After Upgrade to AOS 5.8.0.1 or Later

Article Applicability This article documents a bug ENG-163615 Nutanix discovered in AOS 5.6.1 and resolved in AOS 5.9.1. These AOS versions were supported by all versions of Veeam Backup for Nutanix AHV up to version 5. Starting with Veeam Backup for Nutanix AHV 5, the minimum required AOS versio...

Veeam Availability Console U1 Cumulative Patch 1817

Challenge Veeam Availability Console U1 Cumulative Patch 1817. This update supersedes Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1817. You can check this under Windows Programs and...

Release Notes for Veeam Management Pack 8.0 Update 6

Challenge Release Notes for Veeam Management Pack 8.0 Update 6. NOTE : The Veeam Management Pack 8.0 Update 6 cumulative patches for Veeam Backup & Replication monitoring and VMware vSphere 7.0 monitoring are available through kb2940 and kb3172 correspondingly. Cause Please confirm you are runnin...

“Unauthorized” error is thrown by SharePoint Online and/or OneDrive for business backup jobs

Challenge Backup jobs for SharePoint Online and/or OneDrive items fail with any of the following errors: 07-08-2018 11:11:39 3 6640 Error: The request failed with HTTP status 401: Unauthorized. 07-08-2018 11:11:39 3 6640 Type: System.Net.WebException 07-08-2018 11:11:39 3 6640 Stack: 07-08-2018...

Could not invoke guest operation error in a job when using vSphere API for Guest OS connection

Challenge When Microsoft User Profile Disks for example, in a Windows RDS farm are used, Veeam Application Aware Image Processing through vSphere API may fail with the following error: Could not invokeguestoperation. Cause When processing Guest OS data through vSphere API, Veeam needs to deploy a...

Backup jobs using Virtual Appliance (HotAdd) transport mode take longer after installing 9.5 Update 3a

Challenge After installing Veeam Backup & Replication 9.5 Update 3a, the backup duration may be significantly increased for jobs using the Virtual Appliance HodAdd transport mode. Other transport modes NBD/NBDSSL, Direct SAN, Direct NFS are not affected. Cause This is a known issue affecting VMwa...

Backing Up Hyper-V Guest Cluster Based on VHD Set

Challenge VHD Set is a new shared Virtual Disk model for guest clusters in Windows Server 2016 and later. VHD Set files can be included in application-consistent checkpoints and backed up, but there are some limitations. Cause Please make sure the following requirements are met: Each guest VM...

WinRM Service cannot process the Request

Challenge When attempting to add an On-Prem or Hybrid organization to Veeam Backup for Office 365 the following error occurs: The WinRM service cannot process the request because the request needs to be sent to a different machine. Use the redirect information to send the request to a new machine...

How to get a Support ID - SEE UPDATED KB LINK BELOW

Challenge When opening a case via the Customer Support Portal, you are prompted to enter a Support ID. Solution Case Creation Requirements To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more...

How to Find Your Veeam Support ID Number

Challenge When opening a support case, after selecting a Veeam product, the Support ID field will autopopulate if your account has only one Support ID associated with the selected product. If more than one Support ID is associated with the selected product, you will be prompted to either select a...

How to configure Veeam Agent for Microsoft Windows email notifications for Gmail

This article describes how to configure Veeam Agent for Microsoft Windows email notifications for Gmail account...

Veeam Availability Orchestrator stops collecting vCenter asset information

Challenge There is an issue with the embedded Veeam ONE component of Veeam Availability Orchestrator 1.0 release. The issue results in Veeam ONE not recognizing new VMware vCenter assets approximately 90 days after installation. Cause There is a synchronization issue between Veeam ONE Monitor and...

Granular permissions for Microsoft Azure user

Challenge When adding an Azure account to Veeam Backup & Replication, you would use the Add Microsoft Azure compute account... then, on the Subscription tab of the wizard that opens, select the "Create a new account" option. Doing this will register a new Azure AD Application. The account used to...

How to disable TLS 1.0 with no impact on Veeam ONE functionality

Possible Veeam ONE issues with disabling TLS 1.0 protocol and their resolution plans...

Veeam Availability Console U1 Cumulative Patch 1807

Challenge Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1807. You can check this under Windows Programs and features. After upgrading, your build will be version 2.0.2.1807. Solution...

Specified database is not valid

Challenge When installing Veeam ONE using an existing or migrated database, the following error occurs: Specified database is not valid. Please choose Veeam ONE database or create a new database to proceed. Cause This error message occurs when the Veeam ONE installer attempts to install using an...

How to Enable the Firewall Rules Required by Veeam ONE for Event Collection

Purpose This article describes how to enable the Microsoft Windows Firewall rules that Veeam ONE requires to collect event data from monitored Windows servers, such as Hyper-V hosts and Veeam Backup & Replication servers. Solution Using Windows Defender Firewall with Advanced Security On a server...

Adding on-premises SharePoint organization to Veeam Backup for Microsoft 365 fails with "Encountered an internal error in the SSL library"

Challenge Adding an on-premises SharePoint organization with the Use SSL parameter enabled fails with the following error: "Connecting to remote server failed with the following error message: The server certificate on the destination computer : has the following errors: Encountered an internal...

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Challenge Email notifications sent by Veeam Backup for Microsoft 365 unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Backup for Microsoft 365 uses UTF-16 character encoding, and the problem appears under the following circumstances: Us...

Backup Copy or Replication job using WAN accelerators fails with "Source WAN accelerator error: Failed to decompress LZ4 block"

Challenge A Backup Copy or Replication job that uses WAN accelerator fails with any of the following errors: Error: Source WAN accelerator error: Failed to decompress LZ4 block: Bad crc Error: Source WAN accelerator error: Failed to decompress LZ4 block: Incorrect decompression result or length...

Guest Processing for Microsoft SQL Server Results in Logon Failure Error

Challenge When performing any of the following operations, the following error occurs: Back up of SQL Server transaction logs. Truncation of SQL Server transaction logs. Collection of SQL instances metadata for Veeam Explorer for Microsoft SQL. While the error message varies depending on the actu...

Oracle Database Backup Fails With Event ID 44

Challenge Veeam Backup & Replication or Veeam Agent for Microsoft Windows jobs with Application-Aware Processing fail to process a Windows guest with Oracle database installed. The following symptoms are observed. The job fails with this or a similar error: Creating VSS snapshot Error: Failed to...

Veeam Agent – Windows recovery image file not found

This article includes steps that advise executing commands using Diskpart, which has no confirmation system to prevent mistakes. Failure to understand how to use Diskpart or typos may cause issues. Please take your time and double-check each command is correct for your environment before executin...

File-Level Restore - FUSE mount is not supported on kernel versions 4.0.0-4.1.33

This issue is related to a known kernel bug and affects any version of Veeam Agent for Linux. Challenge When performing guest file recovery from a backup of a machine running Linux Kernel versions 4.0.0 through 4.1.33, the restore fails to mount with the error: FUSE mount is not supported on kern...

Build Numbers and Versions of Veeam Agent for Microsoft Windows

This KB article lists all versions of Veeam Agent for Microsoft Windows and their respective build numbers. For more information on downloading the latest version of Veeam Agent for Microsoft Windows , visit: Veeam Agent for Microsoft Windows -- Current Version Download Page Veeam Agent for...

Build Numbers and Versions of Veeam Backup & Replication

This KB article lists all versions of Veeam Backup & Replication and their respective build numbers. For more information on downloading the latest version of Veeam Backup & Replication, visit: My Account Portal - Product Downloads Latest Downloads Page Veeam Backup & Replication -- What's New PD...

Veeam Backup & Replication plug-in missing in vSphere HTML5 Web Client after upgrade to VMware vSphere 6.7

Challenge After installing Veeam 9.5 Update 3a and simultaneous upgrade of vSphere from 6.5 to 6.7 Veeam vSphere Web Client Plugin might stop working for vSphere HTML5 Web Client. However it is still operational in vSphere Flash/Flex Web Client. The issue is only reproducible in case the plugin w...

Error: Backup proxy is missing C++ runtime components

Article Applicability The error message states that the C++ runtime components are missing, which may be inaccurate. The actual cause of the error is that the VDDK libraries cannot be loaded, which in older versions of Veeam Backup & Replication 9.5 and older was caused by missing C++ runtimes...

Release Notes for Veeam Backup & Replication 9.5 Update 3a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup Replication 9.5 Update 3a Cause Please confirm that you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823,...

Granular sudo Permissions for Management of Veeam Agent for Linux Deployments

More Secure Alternative Starting in Veeam Backup & Replication v12.1, it is now possible to deploy Veeam Agent for Linux using pre-installed Veeam Deployer Service and add that machine to a Protection Group using certificate-based authentication instead of credentials. Using this method, no...

VMware vCenter Server rescan failed with “Could not create SSL/TLS secure channel” error

Article Applicability This article is relevant only to Veeam Backup & Replication 12.x and older because it is strictly related to an issue that affects Windows OSes that were dropped from support starting in Veeam Backup & Replication 13. This article is related only to issues that occur when...

Unable to Connect Veeam Service Provider Console to Veeam Cloud Connect Server Using a Local Account

Challenge Attempting to connect a Veeam Cloud Connect server through the VSPC web UI using a local account fails with the following error message: Failed to connect to the server. Specified user is invalid or does not have enough permissions on the server. Copy Cause The remote connection was...

Computer connection status is "Rejected" in Veeam Service Provider Console

Challenge You may see the following status for the computer in Veeam Service Provider Console - "Discovery" - "Discovered Computers": Solution Under "Discovered Computers" press "Change settings…" and turn on "Accept new connections" If this KB article did not resolve your issue or you need furth...

Restored Linux Machine Fails to Boot

Challenge An issue with initiramfs may cause the restored Linux machine to fail to boot with the following symptoms: ForRHEL/CentOS/SUSE systems, during the boot process, they will drop into the dracut emergency shell and display errors similar to: dracut-initqueue timeout - starting timeout...

System logs rapidly grow in size filled by veeamsnap errors

Agent for Linux kernel driver veeamsnap fills system logs with memory allocation error messages rapidly, system might get low on disk space...

How to do an Application Item Restore using Standalone Veeam Agent Backups in a Cloud Connect Repository

Article Applicability This article documents a method for performing Application Item Restore from restore points created by a Standalone Veeam Agent for Microsoft Windows deployment and stored in a Cloud Connect Repository. For Veeam Agent for Microsoft Windows deployments managed by a tenant's...