Tenant's Remote Management status is Unknown

Challenge After installing Update 4 for Veeam Backup & Replication 9.4, a Cloud Connect tenant's Remote Management status is shown as Unknown. Cause This is a minor UI issue in Update 4 that doesn't have any impact on Product functionality, Remote Management should work as usual. Solution The iss...

Procedure to migrate a Cloud Connect tenant to vCloud Director

Challenge SPs who have vCloud Director deployed in their infrastructure can expose vCloud Director resources as cloud hosts for tenant VM replicas. This article describes a procedure of migrating existing tenants to vCloud Director. Solution On the Tenant side: 1. Delete all Cloud Backup and...

Support Partners Case Management

Challenge A new feature on the ProPartner Portal allows all registered users of a ProPartner's organization to submit and manage Veeam support tickets on behalf of that ProPartner's customers. Previously, the Case Administrator feature only allowed specific employees at a ProPartner organization...

ERROR_NO_DEVICE_ID is thrown while trying to load a driver using Veeam Agent Recovery Media

Challenge When performing a Bare Metal Recovery, storage or network devices are not visible in the system, and when attempting to load device drivers, the following error occurs: Failed to install driver from INF file Failed to install driver. Error code: ERRORNODEVICEID Solution Verify Correct...

Veeam Backup for Microsoft 365 v2 cumulative patch KB2809

Challenge Veeam Backup for Microsoft 365 v2 cumulative patch KB2809. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0.0.567 or 2.0.0.594 see KB2765 for more details prior to installing this cumulative patch KB2809. You can check the product version under Help About ...

Veeam Backup for Office 365 No E-Mail Notification After Job Run

Challenge When the backup job completes the Job notification is never received. Cause 1. Error: Unable to connect to the remote server 2. Job completes with no Error, but you do not receive a notification email. This can be caused by: Email relay server blocking emails that exceed 512KB size The...

Secure channel communications stop working after disabling TLS 1.0/1.1

After disabling TLS 1.0/1.1, Veeam functionality which utilizes the SCHANNEL security provider, such as license auto-update, license usage reporting and Veeam explorers with remote mounts stop working...

How to Move Veeam Backup for Nutanix AHV Backup Files

Purpose This article documents how to migrate Veeam Backup for Nutanix AHV backup files to a different Veeam Backup & Replication Repository. Solution Considerations and Limitations This process only works when moving backup files between Repositories of the same Veeam Backup & Replication server...

Veeam Explorer for Microsoft Exchange Javascript Execution Vulnerability

Challenge The vulnerability allows execution of arbitrary code in emails containing inline Javascript. NOTE: This has been corrected in Veeam Backup for MIcrosoft Office 365 version 3 and Veeam Backup & Replication version U4a. Cause The affected component is Veeam Explorer for Microsoft Exchange...

Restored UEFI-based Windows 2008 R2 SP1 cannot be booted in Hyper-V environment

Challenge After successfully restoring a UEFI-based machine running Server 2008 R2 SP1 to a Hyper-V host, the VM fails to boot. Cause The machine fails to boot due to a machine configuration that conflicts with Hyper-V. For Hyper-V guest Virtual Machines, Server 2008 R2 is only support for use wi...

Veeam Availability Console U1 Cumulative Patch 1913

Challenge Veeam Availability Console U1 Cumulative Patch 1913. This update supersedes Veeam Availability Console U1 Cumulative Patch 1850. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1913. You can check this under Windows Programs and...

Veeam ONE compatibility patch for Veeam Backup & Replication 9.5 Update 4

Challenge After upgrading Veeam Backup & Replication servers to version 9.5 Update 4, Veeam Cloud Connect monitoring and reporting in Veeam ONE 9.5 Update 3 will stop working. Cause This issue is caused by incompatibility of Veeam Backup & Replication 9.5 Update 4 and Veeam ONE 9.5 Update 3. To...

IBM SVC or IBM Storwize storage LUN can be deleted under specific circumstances

Challenge | Newly created LUNs on IBM storages that utilize the Spectrum Virtualize Software with Veeam B&RIBM SVC or IBM FlashSystem, under very specific circumstances, can be deleted by Veeam B&R. --- Cause | Spectrum Virtualize software has the ability to reuse LUN IDs, which are not set to be...

Veeam Backup & Replication does not start after Veeam Backup Enterprise Manager upgrade to 9.5 U4

Challenge Both Veeam Backup & Replication and Veeam Backup Enterprise Manager are installed on the same server. Veeam Backup Enterprise Manager is updated to Update 4 with instance license, while Veeam Backup & Replication is still running an older version. After Veeam Backup Enterprise Manager...

Failed to call RPC function 'Vss.FinishSnapshot'

Article Applicability The first part of the error document in this article, Failed to call RPC function , is common and occurs anytime an RPC function cannot be invoked. This article is specifically related to an issue where the VSS snapshot closes prematurely because the KeepSnapshot RPC calls...

“For security reasons DTD is prohibited in this XML document” error in Veeam Backup for Microsoft 365

Challenge Interactions with either SharePoint Online or OneDrive for Business within Veeam Backup for Microsoft 365 fail with either of the following errors: For security reasons DTD is prohibited in this XML document Copy Identity Client Runtime Library IDCRL could not look up the realm...

P2V of server targeting original server now re-imaged as a Hyper V host causing network disconnects due to MAC conflict

Challenge Instant Recovery of a Veeam Agent for Microsoft Windows Backup to Hyper V causes network disconnection on Hyper V host when the VM powers on. Cause The Instant Recovery VM will be assigned the original server's MAC address and the NIC will be set to static. If the original server is now...

Certificate expiration date

Challenge The following error message appears when starting Veeam Backup and Replication console: Cause Veeam Backup and Replication self-signed certificate expires 11 months after installation. The certificate is renewed, but Veeam Backup Service still has information about the old one in the...

"Failed to detach SCSI lun" errors in vSphere after finishing Instant Recovery or File-level restore from storage snapshots

Challenge You might see "Failed to detach SCSI lun" errors in vSphere during the unexport phase when restoring items file-level restore from storage snapshot or doing an Instant Recovery from storage snapshot because of certain VMware behaviour. Both types of the restores include a step when...

Veeam Agent for Linux - veeamsnap and blksnap Extended Linux Distribution Support

This article provides supplementary information regarding the compatibility of the veeamsnap and blksnap kernel modules with various Linux distributions and kernel versions. It specifically addresses distributions and versions that are not explicitly listed in the System Requirements for Veeam...

Backup job fails with a SQL VSS Writer error after installing ACT! Software

Article Applicability This article is only applicable to a scenario involving all four of the following: 1. A Backup Job using Application-Aware Processing 2. A Guest OS with ACT! Software Installed 3. This VSS error: Writer's state: VSSWSFAILEDATPREPARESNAPSHOT. Error code: 0x800423f4. 4. This...

Cloned Nimble volumes are not visible

Challenge By default, cloned Nimble Volumes are not shown in Veeam Backup and Replication UI and cannot be interacted with. However you can implement registry setting that will enable Nimble cloned volumes for interaction. Solution 1. Create the following registry value on the Veeam Backup and...

Question mark in Veeam Explorer for Microsoft SQL Server meaning

Challenge In Veeam Explorer for SQL, some databases may be listed with a question mark. Despite the question mark and warning, some restore operations may still function. However, some restore details may not auto-populate due to the lack of metadata. Cause The question mark indicates that metada...

How to Collect Logs for Veeam Management Pack for Microsoft System Center

Purpose This article documents how to collect logs for Veeam Management Pack for Microsoft System Center. Solution For VMware Infrastructure To investigate issues associated with a VMware Infrastructure, logs should be collected from both Veeam Management Pack for Microsoft System Center and the...

Veeam Availability Console U1 Cumulative Patch 1850

Challenge Veeam Availability Console U1 Cumulative Patch 1850. This update supersedes Veeam Availability Console U1 Cumulative Patch 1824. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1850. You can check this under Windows Programs and...

ReFS Known Issues, Considerations, and Limitations

Known Issues Memory Management Issues Server 2016 and older Windows repositories using ReFS on Server 2016 without the September 2018 updates or older OS versions are known to have issues during backup job retention enforcement, which manifests as: The repository server becomes unresponsive or...

Veeam Marks a Data Tape as a Cleaning Tape

Challenge One or more non-cleaning tape cartridges have become marked as cleaning tapes and may not appear in the Veeam Backup & Replication console. Cause Cause 1: CLN Barcodes Per the LTO barcode standard, a barcode that begins with the prefix CLN is considered a cleaning tape. If for some...

Replication Error: The name '{vmname}' already exists.

Challenge Veeam Backup & Replication replication job fails with the following error message: Processing Error: The name 'replica' already exists. When the error above occurs within Veeam Backup & Replication the following correlating event can be found within the vSphere Events. Cause This error...

Red Hat Enterprise Linux kernel 2.6.32-754.6.3 is not supported by Veeam Agent for Linux

Challenge Veeam Agent for Linux may cause an operating system crash on machines running Red Hat Enterprise Linux RHEL or its derivatives CentOS, Oracle Linux with Linux kernel version 2.6.32-754.6.3.el6 update RHSA-2018:2846. Cause Veeamsnap, Agent for Linux kernel module is not compatible with...

How to configure Email Notifications when using Gmail or Google Apps Mail in Veeam ONE

Challenge You need to configure email notifications to be sent to a Gmail or Google Apps Mail account in Veeam ONE. Cause Use of port 587 is required for TLS when communicating with Gmail or Google Apps Mail. Solution Set the Port to 587 in Veeam ONE console Options Server Settings SMTP Settings...

Consistent backup failures after installing vSphere 6.7 U1

Challenge After updating vCenter to 6.7U1, processing of all VMs fails with "Object reference not set to an instance of an object." Cause The issue is triggered by an update to the vSphere API version in vCenter 6.7 U1. Solution The issue affects only Veeam Backup & Replication 9.5 Update 3a...

Veeam Availability Console U1 Cumulative Patch 1824

Challenge Veeam Availability Console U1 Cumulative Patch 1824. This update supersedes Veeam Availability Console U1 Cumulative Patch 1817. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1824. You can check this under Windows Programs and...

Veeam Backup for Microsoft 365 v2 cumulative patch KB2765

Challenge Veeam Backup for Microsoft 365 v2 cumulative patch KB2765 Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0.0.567 prior to installing this cumulative patch KB2765. You can check this under Help About in Veeam Backup for Microsoft 365 console. After upgradin...

‘The revision level is unknown’ upon Guest OS File restore

Challenge When attempting to restore files from a backup of a server that was running Windows 2016 or 2019 and had Deduplication enabled for some or all of the drives, the restore fails with the following error: Failed to restore "" Error: Failed to read xx bytes from the file...

Damaged unpacked_data.txt File Causes Veeam Guest Catalog Service to Not Start

Article Applicability There are many reasons why the Veeam Guest Catalog Service may fail to start, and this KB Article is relevant only when the error shown in the Challenge section is found within the Svc.VeeamCatalog.log file. Challenge The Veeam Guest Catalog Service fails to start and the...

Veeam Service Provider Console – Compile and Upload ConnectWise Manage Plugin Logs

This article covers how to properly compile your Veeam Service Provider Console ConnectWise Manage Plugin logs...

Dell PowerPath - Veeam Agent for Linux Limitations

Challenge If a Linux server has Dell PowerPath devices attached, all the underlying block devices representing the network paths to the server are skipped from processing. This will result in the error "No objects to backup" or PowerPath devices missing from the backup. If non-PowerPath devices a...

Veeam Service Provider Console – Compile and Upload Management Agent Logs

Challenge This article covers how to Management Agent logs for both client agents and the Cloud Connect agent. Solution Export Management Agent Logs To export Veeam Service Provider Console Management Agent logs for one or more client agents, please: 1. Log into the Veeam Service Provider Console...

Veeam Service Provider Console – Compile and Upload Server Logs

Purpose This article provides information about collecting Veeam Service Provider Console logs. Solution The log collection procedure for Veeam Service Provider Console is documented in the User Guide: Downloading Veeam Service Provider Console Logs Tip: Use the Archive button in the top-right of...

Re-IP rules do not work in Veeam Availability Orchestrator lab test

Challenge In rare cases, when you perform a failover, Re-IP rules are applying correctly, however, when you perform a lab test these rules would not be applied. Solution To resolve that: 1. Make sure that no plans are currently running 2. Open Veeam Availability Orchestrator UI Configuration VAO...

Antivirus Exclusions for Veeam Recovery Orchestrator

Cause This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of $product.title.vdro. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note: Antivirus will n...

Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”

Challenge Tape job fails with the following error messages: The system cannot find the file specified. Problem with CreateFile in '\.\Tape0'. The system cannot find the file specified. The system cannot find the path specified. The specified network name is no longer available. Copy Cause The...

Veeam ONE Reporter error "Failed to RetrieveProperties: Insufficient privileges"

Challenge Veeam ONE Reporter shows the following error message during the Object properties collection task: 2018-01-08 03:00:10.3791 ERROR 5984 18 EXCEPTION: Permission to perform this operation was denied. 2018-01-08 03:00:12.9585 ERROR 5984 18 EXCEPTION: Failed to RetrieveProperties: ""...

Volume groups created by proxy got stuck in UI

Challenge When a Veeam Backup for Nutanix AHV backup job fails unexpectedly, or the backup proxy appliance is powered off for some reason manual power-off, hypervisor host crash, or any unexpected failure, you may get the volume groups created for backup purposes left in Prism Element and not...

Backups Fail After Upgrade to AOS 5.8.0.1 or Later

Article Applicability This article documents a bug ENG-163615 Nutanix discovered in AOS 5.6.1 and resolved in AOS 5.9.1. These AOS versions were supported by all versions of Veeam Backup for Nutanix AHV up to version 5. Starting with Veeam Backup for Nutanix AHV 5, the minimum required AOS versio...

Protection Domain Has Third-Party Backup Snapshot(s)

Challenge Two different issues are possible: Scenario 1: Cannot Remove Protection Domain When trying to remove a protection domain containing the virtual machines, which are being backed up by Veeam Backup for Nutanix AHV backup appliance, the following error occurs: Specified protection domain h...

Veeam Availability Console U1 Cumulative Patch 1817

Challenge Veeam Availability Console U1 Cumulative Patch 1817. This update supersedes Veeam Availability Console U1 Cumulative Patch 1807. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1817. You can check this under Windows Programs and...

Release Notes for Veeam Management Pack 8.0 Update 6

Challenge Release Notes for Veeam Management Pack 8.0 Update 6. NOTE : The Veeam Management Pack 8.0 Update 6 cumulative patches for Veeam Backup & Replication monitoring and VMware vSphere 7.0 monitoring are available through kb2940 and kb3172 correspondingly. Cause Please confirm you are runnin...

“Unauthorized” error is thrown by SharePoint Online and/or OneDrive for business backup jobs

Challenge Backup jobs for SharePoint Online and/or OneDrive items fail with any of the following errors: 07-08-2018 11:11:39 3 6640 Error: The request failed with HTTP status 401: Unauthorized. 07-08-2018 11:11:39 3 6640 Type: System.Net.WebException 07-08-2018 11:11:39 3 6640 Stack: 07-08-2018...

Could not invoke guest operation error in a job when using vSphere API for Guest OS connection

Challenge When Microsoft User Profile Disks for example, in a Windows RDS farm are used, Veeam Application Aware Image Processing through vSphere API may fail with the following error: Could not invokeguestoperation. Cause When processing Guest OS data through vSphere API, Veeam needs to deploy a...