Veeam Service Provider Console – Compile and Upload Management Agent Logs

Challenge

This article covers how to Management Agent logs (for both client agents and the Cloud Connect agent).

Solution

Export Management Agent Logs

To export Veeam Service Provider Console Management Agent logs for one or more client agents, please:

1. Log into the Veeam Service Provider Console UI and navigate to Discovery > Discovered Computers.
2. Select the client machines from which you would like to export logs from the list of managed computers.
3. Select the Management Agent drop-down list in the top bar and selectDownload Logs.

4. Select the time period for which you would like logs collected, then click Apply.

5. When the log export is complete, your browser will begin the download. Depending on your browser settings, you may be prompted to select where the file should saved; if you are not prompted, the logs will be saved in the browser’s default download directory you configured.

Export Cloud Connect Management Agent Logs

To export Veeam Service Provider Console Management Agent logs for the Cloud Connect agent, please:

1. Log into the Veeam Service Provider Console UI and navigate to Configuration > Cloud Connect Servers.
2. Select your Cloud Connect server and click Download Logs.

3. Select the time period for which you would like logs collected, then click Apply.
4. When the log export is complete, your browser will begin the download. Depending on your browser settings, you may be prompted to select where the file should saved; if you are not prompted, the logs will be saved in the browser’s default download directory you configured.
5. Once the relevant logs have been downloaded, upload the exported archive to your case via the customer portal or via the FTP listed on your case. In the case of uploading via FTP, please notify the engineer assigned to your case once the upload is complete.

More Information

Manual Log Collection

Alternatively, you may manually collect client or Cloud Connect management agent logs from the following location on the managed machine:

• Windows
  _C:\ProgramData\Veeam\Veeam Availability Console\Log\Agent_
• Linux or Mac
  /var/log/veeamma/

The directory will contain log files for both the client agent and the Cloud Connect agent. The engineer assigned to your case will inform you which agent logs are needed for troubleshooting.

More Veeam Service Provider Console Log Collection Guides

For information about collecting logs for the VSPC server itself, visit:
KB2773: Veeam Service Provider Console - Compile and Upload Server Logs.

All complete list of log collections options and methods is available in the Veeam Service Provider Console User Guide > Downloading Logs.

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