Microsoft Azure password may be found in the Veeam log file

Challenge Password for Microsoft Azure account may be found in the C:\ProgramData\Veeam\Backup\VeeamBackupManager.log file in plain text format. Cause This vulnerability is caused by executing a command from the KB article on how to configure Granular permissions for Microsoft Azure user. Solutio...

Veeam Availability Console U1 Cumulative Patch 1850

Challenge Veeam Availability Console U1 Cumulative Patch 1850. This update supersedes Veeam Availability Console U1 Cumulative Patch 1824. Cause Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1850. You can check this under Windows Programs and...

Veeam Marks a Data Tape as a Cleaning Tape

Challenge One or more non-cleaning tape cartridges have become marked as cleaning tapes and may not appear in the Veeam Backup & Replication console. Cause Cause 1: CLN Barcodes Per the LTO barcode standard, a barcode that begins with the prefix CLN is considered a cleaning tape. If for some...

Antivirus Exclusions for Veeam Recovery Orchestrator

Cause This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of $product.title.vdro. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note: Antivirus will n...

Release Notes for Veeam Management Pack 8.0 Update 6

Challenge Release Notes for Veeam Management Pack 8.0 Update 6. NOTE : The Veeam Management Pack 8.0 Update 6 cumulative patches for Veeam Backup & Replication monitoring and VMware vSphere 7.0 monitoring are available through kb2940 and kb3172 correspondingly. Cause Please confirm you are runnin...

After Installing Update 3, Enterprise Manager GUI shows Blank

Challenge After installing Veeam 9.5 Update 3 for Enterprise Manager, the GUI shows as blank and many buttons are also missing, such as adding a Veeam Server, or starting a collection task for the Veeam server. Reference Photo of Behavior: Cause This is a browser-related problem and is likely due...

Repository Unavailable to Veeam Agent for Microsoft Windows Installed on a Veeam Backup and Replication Server

Challenge The behavior described here can be observed in the following configuration: - multiple installations of Veeam Agent for Microsoft Windows VAW are targeted at a Veeam Backup and Replication VBR repository within the same domain; - all VAW-processed computers are added to an AD computer...

Veeam ONE Business Shows Irrelevant Data

Challenge Veeam ONE Business View shows outdated data or no data at all Cause Veeam ONE Reporter collection task has stuck or failed Solution Running data collection manually You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be necessary when...

File Name Is Changed During FLR to a Non-original Location

This article describes a known issue with the file level restore feature in Veeam Backup and Replication and Veeam Backup for Microsoft Windows...

One or More Networks Mapped to the same cloud network

Challenge A Replication job targeting Cloud Hosts completes with the following warning: One or more source networks were possibly mapped onto the same cloud network. Simultaneous partial failovers of VMs residing on those networks may result in issues. Cause This warning is displayed when the...

Release Notes for Veeam Management Pack 8.0 Update 4

Challenge Release Notes for Veeam Management Pack 8.0 Update 4. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later...

Failed logon event generated by Veeam ONE on Windows computers

Challenge Repeated audit events for failed logon with bad username or password occur on Hyper V hosts and in Veeam Backup & Replication environment. The events appear to be initiated by Veeam ONE service account. Cause The behavior is described in this Microsoft KB article. Solution Behavior by...

Orphaned Snapshot Alarm - Change Suppression Settings

Challenge Correct over frequent triggering of Snapshot alarm Cause Depending on environment and when data is pulled alarm can trigger at non specified interval. Solution Within Monitor, go to the Alarm Management tab, and locate the 'Orphaned VM Backup Snapshot' alarm I just search 'orphaned in t...

Required Applications and Permissions for Multi-OS FLR and Repository Support for Linux

Purpose This document provides information about required applications that must exist on Linux machines to function with Veeam Backup and Replication. Solution Permissions Requirements Permissions are dependent on the intended role of the Linux server. For more information, review this page of t...

How to Change Veeam ONE Data Collection Mode

Purpose This article documents how to change the Data Collection Mode used by Veeam ONE. Solution Change Data Collection Mode after Installation 1. Open the Veeam ONE Setting Utility. 2. In the Veeam ONE Settings Utility , select Scalability. 3. Choose the desitred Data Collection Mode and click...

CID Mismatch in VMware on Restore with Backup and Replication V9 installed on Server 2008R2

Challenge Upon restore using Veeam Backup and Replication V9X you receive a CID mismatch error when you are on vSphere 5.5 Update 3b Cause This is a known issue with restoring with the option to use VM tags is enabled in vSphere 5.5 Update 3b Solution Known workarounds: 1. Upgrade Backup and...

Veeam Backup & Replication Local Privilege Escalation Vulnerability

Challenge The vulnerability allows any local Windows user with low privileges, such as the ones provided to an anonymous IIS's virtualhost user, to access Veeam Backup logfiles and extract the password, used to run Veeam components, which is stored as a doublebase64 encoded string. Cause The...

How to Change Credentials for a Shared Folder in a File to Tape Job

Purpose This article documents how to change credentials used to connect to a UNC path added to a File Backup to Tape job. Solution To add an SMB share to a File Backup to Tape job, the SMB share must be added in the Inventory view under File Shares SMB Shares section. To change which credentials...

multi-OS restore fails on Hyper-V 2008R2

To restore individual files and folders from file systems other than Microsoft Windows, you can use the multi-OS File-Level Restore wizard. To restore files from VM guest OS, Veeam Backup & Replic...

SureBackup Fails After MS Update KB3139914

Challenge SureBackup script tests fail as seen below: Info SureBackup VMNAME ScriptTests Begin 'Predefined script 1: name DNS Server, starting...' Error Failed to create process with net logon ERRORENVVARNOTFOUND System.Exception This is the DNS Script test specifically. The various script tests...

Cloud Connect Jobs might start failing after upgrading to v8 update#3

Challenge After installation of update 3 for v8, tenants might report that their Cloud Connect jobs fail with "Failed to connect to the Veeam Cloud Connect service" error message, while tenant's job log includes "No such host is known" error message. Cause Tenant has a service provider added to h...

A proxy VM may become inaccessible during hotadd backup

Challenge 'Hotadd' backup proxy virtual machine becomes inaccessible or powered off with the following possible symptoms: 1. Virtual machine randomly stops responding. 2. When guest operating system fails, there is no BSOD or kernel panic. 3. The vmx process of virtual machine fails or is killed ...

Failover of replica using Re-IP causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During the failover of a replica that was configured to use Re-IP, a Windows "blue screen" error occurs on the Veeam Backup Server. Cause When performing the Re-IP process the Veeam Backup & Replication software mounts the replica's VMDK using VDK to modify registry entries within the...

BEM install fails with “This access control list is not in canonical form and therefore cannot be modified.”

Purpose When attempt to install Veeam Backup Enterprise Manager v8 the following error occurs: " This access control list is not in canonical form and therefore cannot be modified." Solution To resolve this issue the Veeam related keys within the registry must be Reordered. Please follow these...

Critical update rollup for Veeam Backup and Replication 8.0.0.817

Challenge Critical update rollup for Veeam Backup and Replication 8.0.0.817 for Hyper-V This update rollup fixes the following Hyper-V processing issues: CBT does not track changes correctly on VHDX disks files larger than 2 TB veeam.com/KB1961 Existing Hyper-V backup and replication jobs...

Using the vSphere MOB (Managed Object Browser) to Troubleshoot Snapshot Creation

Purpose This article documents the procedure for manually creating a vSphere VM snapshot using the Managed Object Browser MOB. Solution Start by identifying the Managed Object Reference-ID MORef-ID of the VM for which the snapshot will be created. If the VM is being protected by Veeam Backup &...

VM Uptime in Hyper-V Manager Might Reset During Backup

Article Applicability This article is relevant only to Hyper-V on Server 2012 and Server 2012 R2. Note: Server 2012 R2 reached end-of-life on October 10, 2023. Offline backup or saved state backup is a native Microsoft Hyper-V approach to quiesce VMs before taking a volume snapshot. Offline backu...

Release Information for Veeam Backup & Replication 7 Patch 4

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 4 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771, 7.0.0.833, 7.0.0.83...

How to Start a New Backup Chain

Purpose This article documents how to force a backup or backup copy job to start a new backup chain by disconnecting the existing restore points from the job. Solution Please ensure that the destination repository will have sufficient space to start a new backup set. Veeam Backup & Replication 12...

Automount is Disabled on VMware Backup Proxy

Challenge The Windows OS of a VMware Backup Proxy reports that automatic mounting of new volumes is disabled. Solution The automatic mounting of new volumes being disabled is an expected outcome for VMware Backup Proxies. As documented in the Veeam Backup & Replication User Guide: For Microsoft...

Storage I/O Control (SIOC) and Veeam

Challenge Veeam will cause additional IOPS on the datastore of the source VM and a target VM, in a replication job potentially impacting other VMs in the same datastore. In some cases this may cause the performance of other neighboring VMs on the same datastore to decrease during this heavy I/O...

Release Information for Veeam Backup & Replication 7 R2 Update

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 7.0 R2а update Cause Please confirm you are running version 7.0.0.690, 7.0.0.715 or 7.0.0.764 prior to installin...

There Is Not Enough Space on the Disk

Challenge A job or task reports the error: There is not enough space on the disk Cause This error is relayed by Veeam Backup & Replication when the underlying system reports the error while attempting to write a file. More often than not, this error quite literally means the disk has insufficient...

Deduplication Appliance Best Practices

To learn about the Performance Impacts of Deduplicated Storage Systems, visit KB2660. Purpose This article provides links to vendor-provided best practices documents and vendor-specific configuration advice found in the Veeam Backup & Replication User Guide. It also offers general recommendations...

How to troubleshoot CIM hardware monitoring

Challenge The CIM API allows Veeam products to receive up-to-date information without requesting hardware refreshes, but this requires a separate connection, and if that connection cannot be made, the hardware data will be collected as it was in earlier versions, and request periodic hardware...

How to Restore Individual Files When FLR Fails

Purpose This article documents an alternate method to restore individual files when the File Level Restore fails or the filesystem is incompatible with the Guest OS File Recovery functionality of Veeam Backup & Replication. Solution Alternative Method for VMware Virtual Machines If the data you a...

"Error Subquery returned more than 1 value" during upgrade to 6.0.0.153

When upgrading to version 6 of Backup & Replication, you receive the error "Error executing SQL Script DBUpdate.sqlfilled. Line 7195. Subquery returned more than 1 value. This is not permitted when the subquery follows =,!=,,= or when the subquery is used as an expression."...

Virtual machines are grayed out after vMotion

Virtual machines are grayed out after vMotion vDisk is in "not monitored" state...

DNS does not start on Microsoft Windows Server 2008 Domain Controllers

Challenge Cause The Surebackup Domain Controller can't communicate with the replication partners before loading the zone. Solution There is a Microsoft registry key that should be modified only on the Virtual Machines inside the SureBackup job due to the nature of the key. Open Regedit Browse to...

Surebackup VDDK error: 16064. Host is not licensed for this feature

Challenge When SureBackup job is running against Domain Controller, Veeam B&R server is unable to access disk of the target machine. The following error can be seen in the log: VDDK error: 16064.Host is not licensed for this feature 25.05.2011 07:53:34 Info AP Client error: Failed to open VDDK di...

Configuration system failed to initialize

Product Improvements Starting with Veeam Backup & Replication 12, when launching the Console, the software will check the validity of the user.config file, and if found to be corrupt display a prompt notifying the user that "your user settings file is corrupted. " That prompt will allow the user ...

U-AIR issue: Virtual Lab Manager is disconnected

Challenge The following error message occurs when running the U-AIR wizard: Virtual Lab Manager is disconnected The following error messages can be found in the Veeam.AIR. log file: timestamp Error Virtual Lab Manager is disconnected. Veeam.Backup.Common.CommonException timestamp Error Server sta...

Alerts are not closed automatically in SCOM

This article addresses troubleshooting for the following problem: "Alerts are not closed automatically in SCOM."...

How to Adjust Collector Heartbeat Timeout

Purpose This article provides information regarding the configuration of the Collector Heartbeat setting, which determines how long the collector can go between heartbeats before being considered unreachable. Solution Configuration of the CollectorHeartbeatTimeout value is documented in the Veeam...

Appliance Mode - Failed to hot-add SCSI targets: Failed to power on scsi

Appliance Mode - Failed to hot-add SCSI targets: Failed to power on scsi...

Hardware Status Differs in vCenter Server and Veeam ONE

Challenge One of Veeam ONE's monitoring features is monitoring and alerting on host hardware status changes. These alerts are good to know in case hosts in your environment have hardware issues, the issue will be notified in the alert, and the severity of the issue by VMware's color scale Yellow ...

How to Deploy Veeam Backup for Salesforce External Client App

Purpose This article documents how to create an External Client App ECA in Salesforce to integrate with Veeam Backup for Salesforce via Salesforce API. An ECA with proper permissions is required for Veeam Backup for Salesforce to integrate with Salesforce API using the OAuth 2.0 protocol. Solutio...

Kasten Prometheus Export via remote_write

Purpose Kasten now supports exporting metrics from the embedded Prometheus to external backends using Prometheus's remotewrite capability. This feature supports the collection, aggregation, and visualization of cluster and multi-cluster metrics in monitoring tools like Grafana Cloud and Datadog...

SureBackup Job Displays Error "PowerShell is not installed on this computer."

Challenge A Veeam Backup & Replication 12.x SureBackup job, utilizing a PowerShell script as part of testing, fails with the error: SureBackup JobName ScriptTests End 'Custom script 1: name $scriptName, failed - PowerShell is not installed on this computer ' Cause This issue occurs for machines...

Files with Microsoft Purview Sensitivity Labels Are Not Accessible After Being Restored

Challenge After restoring a file that was encrypted with a Microsoft Purview Sensitivity Label, attempting to open it results in an error similar to: Word was unable to read this document. It may be corrupt. Try one or more of the following: Open and Repair the file. Open the file with the Text...