Backup infrastructure missing in SCOM views after upgrade to Veeam Backup & Replication 9.5 U4

Challenge After you upgrade to Veeam Backup & Replication 9.5 Update 4, MP for Veeam Backup & Replication monitoring views in SCOM no longer display backup infrastructure partially or completely. The following events can be found in the SCOM Windows event log on the affected Veeam Backup &...

Cloud replica failover fails after upgrade to Veeam Backup & Replication 9.5 Update 4

Challenge After upgrade to Veeam Backup & Replication 9.5 Update 4, starting failover for a Cloud Connect replica in the VMware environment fails with the appliance related error message: Timed out waiting to obtain helper appliance VM IP address Cause Due to a newly introduced issue, the applian...

Release Notes for Veeam Management Pack 8.0 Update 6

Challenge Release Notes for Veeam Management Pack 8.0 Update 6. NOTE : The Veeam Management Pack 8.0 Update 6 cumulative patches for Veeam Backup & Replication monitoring and VMware vSphere 7.0 monitoring are available through kb2940 and kb3172 correspondingly. Cause Please confirm you are runnin...

Specified database is not valid

Challenge When installing Veeam ONE using an existing or migrated database, the following error occurs: Specified database is not valid. Please choose Veeam ONE database or create a new database to proceed. Cause This error message occurs when the Veeam ONE installer attempts to install using an...

Update Veeam MP Core Services to Support TLS 1.2 Protocol

Challenge Starting with vSphere 6.5, the TLS protocol version 1.2 is enabled by default. Cause To allow Veeam Virtualization Extensions Service and Veeam VMware Collectors to connect to vCenter Servers that use the TLS 1.2 protocol, you must update Veeam MP core services. Solution NOTE: The...

How to deploy Veeam Service Provider Console Communication Agent in Unattended Mode

Challenge Some deployment scenarios may require that the Veeam Service Provider Console Communication Agent is deployed via Windows PowerShell in the silent mode. Solution Run Windows PowerShell as administrator and execute following command with correct values for Tenant's username in VACTENANT=...

Oracle error has occurred. ORA-01031: insufficient privileges

Challenge VSS operations fails for Oracle with: Oracle error has occurred. ORA-01031: insufficient privileges Cause This error is caused by an incorrect configuration for the service account leveraged for VSS operations when processing Oracle databases Solution Review permissions requirements:...

A full backup is created when the RDX cartridge is changed

Challenge When an RDX storage is used as a repository in Veeam Backup & Replication, and a backup job from Veeam Agent for Microsoft Windows is targeted at it, a new backup chain will start each time the RDX cartridge is changed. Cause The behavior is by design. More information is available in t...

Console Error - Failed to connect to Veeam Backup & Replication Server

Challenge When attempting to connect to the Veeam Backup & Replication server using the console, the connection fails with one of the following errors: Failed to connect to the Veeam Backup & Replication server: No connection could be made because the target machine actively refused it :9392 Fail...

Failback That Was Canceled or Failed Results in CID Mismatch

Challenge In rare situations, if a VMware Replication Failback to Original VM fails or is canceled, the original VM may be left in a 'consolidation needed' state and cannot be powered on or consolidated because of errors such as: The parent virtual disk has been modified since the child was creat...

Script execution on Linux target fails with “Permission Denied” even when executed as root.

Challenge When interacting with Linux servers, Veeam Backup & Replication may encounter a "Permission Denied" error during script execution Pre-freeze, post-thaw, and repository data mover agent scripts, even when the account being used is the root user. Cause All script files are uploaded to and...

Veeam Management Pack 8.0 for System Center Update 1 Release Notes

Challenge Release Notes for Veeam Management Pack 8.0 for System Center Update 1. Cause Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be...

Backup to DataDomain over DDboost hangs

You are using DDBoost connection to a DataDomain device.Backup to the DataDomain device starts to hang.In the log of Veeam agent that is writing the data to the device you can see agent crash dump is...

Using V8 U-AIR wizards to restore Exchange 2003 and 2007

This KB article documents the procedure for restoring Application Items for Exchange 2003 and Exchange 2007. The Veeam Explorer for Microsoft Exchange does not support these versions of Exchange. In o...

Failover of replica using Re-IP causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During the failover of a replica that was configured to use Re-IP, a Windows "blue screen" error occurs on the Veeam Backup Server. Cause When performing the Re-IP process the Veeam Backup & Replication software mounts the replica's VMDK using VDK to modify registry entries within the...

Replication job task fails with "Cannot process VM, template processing is disabled"

Challenge A Replication job displays the following error message for a VM that was previously able to be replicated: Task failed. Error: Cannot process vm-: template processing is disabled Copy Cause This issue occurs when a VM that was added to a replication job is converted to a template...

Failed to lock file on VM PowerOn (SureBackup\Instant Recovery)

Challenge SureBackup or Instant VM Recovery fails with an error relating to failure to power on. The SureBackup log file contains the following error: Info VimApi PowerOffVM, type "VirtualMachine", ref "vm-xxxx" Error SureBackup operation has been failed Info VimApi PowerOffVM, type...

Entire VM restore fails with 'An error occurred while taking a snapshot: Error.'

Challenge Entire VM Restore fails with: An error occurred while taking a snapshot: Error. Cause This can occur when a workingDir entry in the VMX causes the VM to attempt to direct snapshots to a different datastore that is not present in the site where the restore is taking place. Solution To...

Mount host is not specified for backup repository “Repository name”

Challenge When attempting to perform an Instant Recovery, Multi-OS FLR, or SureBackup the following error is thrown. Mount host is not specified for backup repository "" Multi-OS Restore: Instant Recovery: SureBackup: Solution Within the settings for the repository specified in the error there is...

Task for VM on ESXi 5.5 or 6.0 fails with "VDDK Error: 1"

Article Applicability This article discusses an issue resolved in ESXi 5.5 Patch 08 and ESXi 6.0 Patch 03. If the error "VDDK error: 1 Unknown error." occurs with an ESXi host running a version more recent than ESXi 5.5 Patch 08 or ESXi 6.0 Patch 03, it is advisable to engage with both VMware...

Release Information for Veeam Backup & Replication 7 Patch 4

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 4 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771, 7.0.0.833, 7.0.0.83...

Failed to open VMDK. ESXi 5.5 and Veeam 7.0.0.764+

After updating Veeam or VMware such that a combination of ESXi 5.5 and Veeam 7.0.0.764 or higher exist within the environment, the jobs fail with error “Failed to open VMDK” and/or “Host not licensed...

Release Information for Veeam Backup & Replication 7 R2 Update

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 7.0 R2а update Cause Please confirm you are running version 7.0.0.690, 7.0.0.715 or 7.0.0.764 prior to installin...

Error "One or more legacy replicas are detected in configuration remove them manually and try again" during upgrade to v7

Challenge During version 7.x Upgrade from 6.x, you receive the error "One or more legacy replicas are detected in configuration remove them manually and try again". Legacy Replicas are any replica created by Veeam Backup prior to version 6.x. Cause Legacy Created prior to Version 6 of Veeam Backu...

Windows Native File Level Restore Total Amount of Disks Limit

Limitations of quantity of disks for Windows and Multi-OS file level restore...

Unable to Add Machine With RAS (Remote Access Service) Enabled

Challenge When trying to add a Windows Server that has the Remote Acces role enabled to Veeam Backup & Replication as a Managed Server, the operation fails with: Failed to check whether remote installer service is available. The RPC server is unavailable. RPC function call failed. Function name:...

Veeam VMware Collector service stops

Challenge Veeam VMware Collector service stops running regularly, the logs show that a stop call has been initiated. The vmspi.log contains the following entry: NOTFY Signal: shutting down: 0-LS LS Shutdown invoked. There are also "Info" events ID 7036 in the Windows System Event log with the...

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition...

Veeam ONE Monitor performance data collection times out

Challenge You are facing the following configuration issue: Veeam ONE Monitor performance graphs show the No Data Available message. Cause VeeamDCS.log file contains the following errors: ​Collecting thread has failed to initialize The operation has timed out and will be stopped Collecting thread...

Re-IP fails on Windows 2003/2008 servers.

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you perform failover for a Win2008R2 server with a...

Unknown network: not VMNetwork neither DVS

Challenge After you install or upgrade to Veeam Backup & Replication v6, some replication jobs fail with the following error: Unknown network: not VMNetwork neither DVS The issue persists if the job is created from scratch. Cause The error typically occurs because the source .vmx file contains a...

How to Run Scripts With Veeam One Client

Purpose This article provides additional information about running scripts with Veeam ONE Client. Solution Script Configuration Scripts can be configured for the following action types: As an alarm notification action -- select this option if you want to run a custom script when the alarm is...

User authentication failed

When a Linux server is added to the console, the "User authentication failed" error occurs...

How to apply a SQL script to Veeam Backup & Replication/Veeam Backup Enterprise Manager Database

Purpose This article documents the procedure for applying a SQL script to a Microsoft SQL Server or PostgreSQL Database. Specifically, this article is targeted at the scenario where a support engineer has provided a .sql script to modify the Veeam Backup & Replication or Veeam Backup Enterprise...

VSS: Guest operation system is not supported.

Challenge The following error occurs: "VSS: Guest operation system is not supported." The log file contains the following messages: timestamp Info Collecting guest metrics. timestamp Info servertype: 0x1007 timestamp Info Target host is a workstation. timestamp Info Guest OS version: 5.2 timestam...

Job Planning

To ensure sufficient use of resources and faster job performance, it is important to plan your backup, replication and copying jobs...

VSS issue: Retrieving the COM class factory for component with CLSID failed (80070005)

Veeam service account does not have enough privileges to call a COM server application with specified CLSID. As a result, it is not possible to inject the VSS short-life process into the guest OS...

Remote Registry Inaccessible to 2003 Server

Challenge VSS fails with the following error: Starting guest agent Cannot initialize information about the guest's system. Target host: xxx.xx.xxx.x. Cannot collect metrics about the guest's operation system. Cannot open sessions manager's registry key. Win32 error:Access is denied. Cause Typical...

Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported

When backing up Windows server, encounter the error "Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported."...

Job Fails Due to Quiesced Snapshot Creation Failure

Challenge A Backup or Replication job for a VMware Virtual Machine fails with either of the following errors: Failed to create VM snapshot. Error: CreateSnapshot failed, vmRef "vm-", timeout "1800000", snName "VEEAM BACKUP TEMPORARY SNAPSHOT", snDescription "Please do not delete this snapshot. It...

File is larger than the maximum size supported by datastore

Challenge The following error message occurs when attempting to create a VMware snapshot. File is larger than the maximum size supported by datastore The Veeam Backup & Replication job fails with the following error: CreateSnapshot failed, vmRef "vm-xxx", timeout "1800000", snName "VEEAM BACKUP...

No data or incorrect data arrives into Operations Manager from the vCenter Server due to the vCenter Server statistics interval

Challenge No data or incorrect data arrives into Operations Manager from the vCenter Server due to the impact of vCenter Server statistics interval on the Veeam Collector operation. Cause This may happen due to various reasons, in particular, due to incorrect settings of the vCenter Server...

Veeam Agent for Microsoft Windows Service Fails to Start After Upgrading .NET Components

Challenge After upgrading .NET components on a machine where Veeam Agent for Microsoft Windows is installed, the "Veeam Agent for Microsoft Windows" service fails to start. Windows could not start the Veeam Agent for Microsoft Windows service on Local Computer. Error 1053: The service did not...

Restore to Google Compute Engine Fails with API Errors When Using Helper Appliance

Resolved in Veeam Backup & Replication 13.1.0.411 The issue discussed in this article was resolved starting in Veeam Backup & Replication 13.1 build 13.1.0.411. The article remains active to help customers who have not updated their Veeam Backup & Replication deployment and remain on the previous...

Backup Job to Cloud Provider Fails to Stop Running Health Check Session

Known Issues - Will be resolved in future release. This issue Issue ID: 1151633 has been identified and reviewed by Veeam's R&D team and will be fixed in a future release. This article serves to document the issue and provide information about workarounds. Challenge Observed Behavior If the Healt...

Console Connection to Veeam Software Appliance Unstable When IPv6 is Disabled

Challenge When IPv6 has been disabled in the Veeam Host Management Console settings, actions within the Veeam Backup & Replication Console on a remote machine may be slow to initiate or fail if IPv6 has not also been disabled in the Console settings. Cause This issue occurs when the IPv6...

Release Information for Veeam Plug-In for Microsoft Azure 8 Cumulative Patches

Requirements Please confirm that you are running Veeam Plug-In for Microsoft Azure v8 build 8.0.0.334 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Veeam Plug-...

Guest OS File Restore Fails on Self-Referencing Junction Points

Challenge Using Guest OS File Restore to restore a folder containing a junction point that redirects back to the initial folder fails with the error: Win32 error:The name of the file cannot be resolved by the system. Code: 1921 For example, attempting to restore a user's AppData folder the restor...

Repository upgrade error: "Some of the data in this repository is incompatible with the immutability settings."

Solution Requires Data Deletion The resolution procedure of this article involves the directed deletion of backup data that should not have been migrated to the immutable repository. Please review all details of the article closely, and contact Veeam Support if you would like assistance. Challeng...

Veeam Backup & Replication Install Fails with: "A later version of Veeam Explorer for Microsoft Exchange is already installed."

Challenge When attempting to install Veeam Backup & Replication version 12.1, 12.2, or 12.3 on a machine where Veeam Backup for Microsoft 365 version 8 is already installed, the Veeam Backup & Replication install fails with the error: A later version of Veeam Explorer for Microsoft Exchange is...