How to Migrate Backup Data Between Repositories for Veeam Backup for Microsoft 365

Purpose This article provides information regarding migrating backup data between JET-based backup repositories and from a JET-based backup repository to a non-immutable object storage repository when using Veeam Backup for Microsoft 365. This article documents how to migrate backup data between...

How to Reset Password in Veeam Backup for AWS

Related User Guide Page Veeam Backup for AWS User Guide: Accessing Web UI from Workstation Challenge You may need to reset a password in Veeam Backup for AWS. Solution Make sure that the machine you are using for troubleshooting is in the list of allowed IP addresses in the Security Groups of you...

How to Create Custom IAM Role to Connect to the Repository

The backup service is using the IAM Role to generate temporary access keys to connect to the S3 bucket where backup data is stored Veeam Backup Object Repository...

How to Create Custom IAM Role to Perform Restores

How to Create Custom IAM Role to Perform Restores...

How to create IAM Policy

Please refer to: How to create an IAM policy in the AWS Management Console If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case. To submit feedback regarding this article, please click this link: Send Article Feedback...

Veeam Backup for AWS Recovery/Migration Procedure

Purpose This article documents how to recover or migrate Veeam Backup for AWS data to a new instance. Solution Recommended Method Starting with Veeam Backup for AWS 5.0, Configuration Backup and Restore is available and is now the simplest way to restore/migrate. Performing Configuration Backup...

How to Create Custom Backup Policy IAM Role

The Backup Policy IAM role is used to run the following backup operations: Enumerating of the resources.Taking EBS snapshots of selected EC2 instances volumes.Creating volumes from snapshots.Attaching...

Additional Information on “Cost Estimation” in Veeam Backup for AWS

Related User Guide Page This KB article provides additional information to the following pages: Creating EC2 Backup Policies Step 9. Review Estimated Cost Creating RDS Backup Policies Step 9. Review Estimated Cost Challenge Cost Estimation provides the administrator feedback on estimates of AWS...

VMs stored on vVols may experience a significant stun during the snapshot removal process after the backup session.

Challenge During the snapshot removal operation that occurs at the end of a backup/replication job for a VM stored on a vVol Datastore, the following is observed: The Guest OS of the VM being processed is stunned or frozen. Monitoring software may report that the Guest OS is inaccessible due to a...

Backup jobs targeted at Linux backup repository fail after enabling FIPS 140-2 mode on repository server

Challenge After enabling FIPS mode on a Linux repository server, backup jobs fail; log review reveals that Veeam Backup & Replication is unable to make an SSH connection to the repository: 31.08.2019 00:00:00 Warning Failed to create SSH connection to host: '', port: 22, user: '', elevation to...

Publishing Microsoft SQL Databases: Insufficient Free Space on the Mount Server

Article Applicability The locations and registry values specified in this article are relevant only to Veeam Backup & Replication 9.5 U4. Starting with Veeam Backup & Replication 10, when a SQL Database is Published using Veeam Explorer for Microsoft SQL, the write cache files are stored in the...

Secondary storage backup stops working after NetApp MetroCluster switchover

Challenge After the MetroCluster switchover a backup job with the SnapVault or SnapMirror specified on the Secondary Target tab cannot update these relationships. Cause Unfortunately this is a bug in the OnTap Data Management software. In the event of a switchover Veeam Backup&Replication cannot...

Potential data loss during Export Backup retention processing

Challenge In the environments using scale-out backup repository, Export Backup retention logic may delete the entire repository folder, if the required exported backup file has already been deleted manually prior to its set retention policy expiration. This issue affects Veeam Backup & Replicatio...

Backup infrastructure missing in SCOM views after upgrade to Veeam Backup & Replication 9.5 U4

Challenge After you upgrade to Veeam Backup & Replication 9.5 Update 4, MP for Veeam Backup & Replication monitoring views in SCOM no longer display backup infrastructure partially or completely. The following events can be found in the SCOM Windows event log on the affected Veeam Backup &...

Managed Veeam Agent backup job fails with "Unknown invoker method: 2757" error

A Veeam Agent backup job managed by the backup server fails with the following error: Failed to start backup job Error: Unknown invoker method: 2757...

Veeam Explorer for Microsoft Exchange Error: "Incompatible Veeam Backup for Office 365 server version"

Challenge When attempting to restore data using Veeam Explorer for Microsoft Exchange, SharePoint, OneDrive for Business, or Teams, the following error occurs: Incompatible Veeam Backup for Office 365 server version received: X.X.X.XXX, expected: Y.Y.Y.YYY. Cause This issue occurs because the...

Veeam Recovery Media creating fails with "This access control list is not in canonical form and therefore cannot be modified" error

Challenge During a Veeam Agent for Microsoft Windows backup job the following warning occurs: Collecting recovery media files Details: This access control list is not in canonical form and therefore cannot be modified. Copy The warning may appear in the following cases: Veeam Recovery Media is...

Backup Job fails with "This functionality requires using paid Veeam Agent edition" error or Agents discovery session fails with "Remote deployment and management is available for licensed agents only" Error.

Challenge The following error appears during the backup job session, then the backup job fails: This functionality requires using paid Veeam Agent edition. The following error appears during the Agents Discovery session, then the task fails: Remote deployment and management is available for...

How to configure Veeam B&R to work with replicated volume snapshots on the target Pure Storage array

Replicated volume snapshots on the target Pure Storage array are not displayed in the storage system hierarchy in the Veeam Backup & Replication console...

Release Information for Veeam Availability for Nutanix AHV 1.0 Update 3

Challenge Release Notes for Veeam Availability for Nutanix AHV 1.0 Update 3. This update supersedes Veeam Availability for Nutanix AHV 1.0 Update 2. Solution Veeam Availability for Nutanix AHV 1.0 Update 3 includes improvements and fixes for series of issues. The most critical ones are listed...

USB Device is Not Backed Up by Veeam Agent for Microsoft Windows

Challenge A USB storage device attached to a Windows machine is not backed up by Veeam Agent for Microsoft Windows despite the "Include external USB drives" option being selected. Cause Due to limitations within the Microsoft VSS functionality, creating a shadow copy of a removable device, such a...

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

Challenge Automated monthly license usage reports generated by Veeam Cloud Connect display an unexpected number of replicated VMs and licensed instances. At the same time, Get-VBRCloudTenant -Name "TenantName" PowerShell cmdlet returns proper numbers. Cause Miscalculations are caused by a bug in...

Veeam Availability Console v3 Patch 3 (build 2762)

Challenge Veeam Availability Console v3 Patch 3 build 2762. This update supersedes Veeam Availability Console v3 Patch 2 build 2725. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 3. You can check this under Windows Programs and features. After...

Release Notes for Veeam ONE 9.5 Update 4a

Challenge Release Notes for Veeam ONE 9.5 Update 4a. Please confirm that you are running version 9.0 Update 1 build 9.0.0.2088 or later prior to installing this update. You can check this under Help | About in Veeam ONE console. After the successful upgrade, your build number will be 9.5.4.4587...

Processing configuration Error: The operation is not allowed in the current state. (The VM is in invalid state.)

Article Applicability This article's core error message, "The operation is not allowed in the current state. " may occur during other stages of a replication job or for different job types. This article, KB3000, is specific to when the error occurs during the Processing configuration stage of a...

Azure VMware Solution by CloudSimple. Considerations and Limitations

Azure VMware Solution by CloudSimple is a vSphere environment running on Microsoft Azure hardware. This environment requires specific preparations to allow Veeam Backup & Replication v.9.5 Update...

Microsoft SQL Server Transaction Log are not truncated due to an error code 0x80004005 [TLS 1.0]

Challenge When backing up a machine running a Microsoft SQL server where TLS 1.0 has been disabled, a job may fail with the error code 0x80004005 TLS 1.0. The following warning will be found on the server that is being protected by either Veeam Backup & Replication or Veeam Agent for Microsoft...

Veeam Support Statement for SAP HANA 1.0

Since the release of Veeam Backup & Replication v11 , Veeam Plug-in for SAP HANA fully supports SAP HANA 1.0 SPS12 database systems. Veeam Backup & Replication 9.5 Update 4 until v10a support it as "Experimental". For details on experimental support, see KB 2976. To read the official SAP statemen...

Repository 'Used Space' Value Greater Than 'Capacity'

Challenge A Repository listed under Backup Infrastructure Backup Repositories has a 'Used Space' value that is greater than the 'Capacity' of the storage. Cause This occurs when repositories are backed by storage that has the ability to reduce the space used by restore points, like deduplication...

Veeam Availability Orchestrator v2 Patch 1 (build 1463)

Challenge This patch fixes the following issue found in VAO 2.0. The presence of backup job objects created by Veeam plug-in backup jobs cause VAO Restore Plans to fail locating valid restore points required for the restore process. The following example shows the issue found in the Readiness Che...

How To Stop All Veeam Backup & Replication Activities

Purpose This article documents the procedure for halting all Veeam Backup & Replication activities. Solution Stopping Veeam Activity on Veeam Backup Server 1. Open the Veeam Backup & Replication Console. 2. Disable all Jobs. Note which jobs were already disabled so you know which ones may not nee...

Backup proxy that uses Virtual Appliance (HotAdd) mode and is installed on Microsoft Windows 2019 shows "Restart Required" message

Challenge When you log in to the Veeam backup proxy server interactively following the execution of a job using the hot add transport mode, you may get a notification from the OS prompting to restart the server. The notification can be one of the following: Your PC needs to be restarted to finish...

How to Use Multiple Backup Repositories Pointing to a Single Catalyst Store

Product Improvement Starting in Veeam Backup & Replication 13.1, multiple backup repositories sharing a single HPE StoreOnce Catalyst Store can be created, edited, and rescanned directly in the Veeam Backup & Replication Console using the Folder field of the New Backup Repository wizard. For...

Veeam Backup & Replication Fails to Connect to Linux Servers Due to Firewall Configuration

Challenge Veeam Backup & Replication may fail to connect to some Linux servers depending on their firewall configuration. For example, distributions based on Debian, SLES, or RHEL have default firewall configurations that may block necessary connections. Cause Linux OS firewall configuration and/...

Job to the Linux Repository Fails with "No connection could be made because the target machine actively refused it xx.xx.xx.xx:2500"

Challenge When multiple tasks are attempting to use the same Linux repository simultaneously, some connections may fail with the error: No connection could be made because the target machine actively refused it xx.xx.xx.xx:2500. The port shown in the error is a data transmission port, and may be...

Backup to Tape Job to the HPE LTO tape drives fails with "Tape error: '1117'" after upgrade to Veeam Backup & Replication 9.5 Update 4b

Challenge Backup and other operations to HPE LTO tape drives may constantly fail after installation of Veeam Backup & Replication 9.5 Update 4b 9.5.4.2866. Veeam fails to connect to the tape drive and returns the following errors: 18.07.2019 15:49:24 Warning TapeDrive alert: The tape drive has a...

Hardware encryption doesn't work on tape operations after update to 9.5 Patch 4b

Challenge After you update to patch 4b 9.5.4.2866, you may face the following encryption-related issues during the backup and restore procedures. Restore from tape backups made in the previous product versions with enabled hardware encryption may fail with the following error message: 11.07.2019...

AlwaysOn Availability Groups cannot be selected while restoring a SQL database to Microsoft SQL Server 2017 after installation of CU15

Challenge You try to restore a SQL database to Microsoft SQL Server 2017 with CU15 that supports AlwaysOn Availability Groups, but you are not able to select an availability group at the "Specify AlwaysON Restore Options" step. Cause ServerNetworkProtocolProperty is missing in CU15 for SQL Server...

Veeam Experimental Support Statement

Challenge Veeam support statement for features and functionality marked as "experimental". Cause Features and functionality marked as "Experimental" allow customers access to software features that are still in the early stages of Veeam's quality control process which have not been thoroughly...

Release Notes for Veeam Backup & Replication 9.5 Update 4b

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 4b Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prior to...

Tape job does not copy source backup files and finishes with "No backup files found"/"No new files found" message

Challenge A tape job finishes with the Success status, but the backup files of a source jobs are not copied. In the tape job statistics, you can find the "No backup files found"/"No new files found" message. Cause Case 1: • The source job is a backup copy job. • At the Choose Media Pool for Full...

The 'Veeam VMware: Datastore Unknown Files Analysis' Monitor Triggers Excessive Alerts

Challenge Situations customers may face that this article covers: The Veeam VMware: Datastore Unknown Files Analysis monitor triggers excessive alerts. The Veeam VMware: Datastore Unknown Files Analysis monitor and the Scan Datastore for Unknown Files Task show different results. The UnknownFiles...

Transaction Log Backup Job for Microsoft SQL Server with AlwaysOn Availability Groups fails after installing CU15 for SQL Server 2017

Challenge When utilizing Always On Availability Groups on a Windows Server Failover Cluster using Microsoft SQL Server 2017 and after installing Cumulative Update package 15 CU15 for SQL Server 2017, Veeam Transaction Log Backup Jobs may fail with the following error message in the the statistics...

Veeam Backup for Office 365 Complete Permissions

This KB is being phased out The content of this article is being transitioned to the Veeam Backup for Microsoft 365 User Guide. An up-to-date list of Required Permission is available in the Veeam Backup for Microsoft 365 User Guide. Authentication Modes Summary Depending on the Microsoft 365...

How to add SMB repository to Veeam Backup for Microsoft 365

Planned Feature Deprecation Veeam Backup for Microsoft 365 support for SMB-based repositories will be deprecated in a future version. For more information, see KB4567: Planned Veeam Backup for Microsoft 365 Feature Deprecation. Experimental Support SMB repository is considered as experimental...

Veeam Availability Console v3 Patch 2 (build 2725)

Challenge Veeam Availability Console v3 Patch 2 build 2725. This update supersedes Veeam Availability Console v3 Patch 1 build 2703. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 2. You can check this under Windows Programs and features. After...

Release Information for Veeam Availability for Nutanix AHV 1.0 Update 2

Challenge Release Notes for Veeam Availability for Nutanix AHV 1.0 Update 2. Solution Veeam Availability for Nutanix AHV 1.0 Update 2 includes fixes for series of bugs and issues. The most critical ones are listed below. Improved backup performance in some cases due to not enough queue depth on...

Migrating VAO 1.0 Deployment to Version 2.0

Challenge Upgrade of Veeam Availability Orchestrator to version 2.0 is not supported. However, you have an option to migrate your VAO 1.0 configuration to version 2.0 with minimal downtime. This KB article briefly describes architectural changes introduced in 2.0 version and provides step-by-step...

How to decrease the OpsMgr Health Service load caused by datastore monitoring process

Purpose This article documents how to decrease the OpsMgr Health Service load caused by the datastore monitoring process. Cause Since the datastore monitoring job currently cannot be split among several Veeam VMware Collectors, the amount of processed data may overload the Health Service in large...

Slow performance for a single tenant database backup of the SAP HANA system

Challenge When backing up a small 128 GB tenant/system DB of SAP HANA, the backup performance might be comparatively slower than a file based backup or using a different backup solution. Cause After several customers pointed out the performance degradation - compared to file based backups - the...