Veeam Support Statement for SAP HANA 1.0

Since the release of Veeam Backup & Replication v11 , Veeam Plug-in for SAP HANA fully supports SAP HANA 1.0 SPS12 database systems. Veeam Backup & Replication 9.5 Update 4 until v10a support it as "Experimental". For details on experimental support, see KB 2976. To read the official SAP statemen...

Veeam Availability Orchestrator v2 Patch 1 (build 1463)

Challenge This patch fixes the following issue found in VAO 2.0. The presence of backup job objects created by Veeam plug-in backup jobs cause VAO Restore Plans to fail locating valid restore points required for the restore process. The following example shows the issue found in the Readiness Che...

How To Stop All Veeam Backup & Replication Activities

Purpose This article documents the procedure for halting all Veeam Backup & Replication activities. Solution Stopping Veeam Activity on Veeam Backup Server 1. Open the Veeam Backup & Replication Console. 2. Disable all Jobs. Note which jobs were already disabled so you know which ones may not nee...

Backup proxy that uses Virtual Appliance (HotAdd) mode and is installed on Microsoft Windows 2019 shows "Restart Required" message

Challenge When you log in to the Veeam backup proxy server interactively following the execution of a job using the hot add transport mode, you may get a notification from the OS prompting to restart the server. The notification can be one of the following: Your PC needs to be restarted to finish...

How to Use Multiple Backup Repositories Pointing to a Single Catalyst Store

Challenge To minimize backup job duration and reduce disk space used for backups, you can configure multiple Veeam Backup & Replication repositories on a single HPE StoreOnce Catalyst Store. However, due to the lack of folders concept on StoreOnce, such configuration may result in Veeam B&R...

Veeam Backup & Replication Fails to Connect to Linux Servers Due to Firewall Configuration

Challenge Veeam Backup & Replication may fail to connect to some Linux servers depending on their firewall configuration. For example, distributions based on Debian, SLES, or RHEL have default firewall configurations that may block necessary connections. Cause Linux OS firewall configuration and/...

Job to the Linux Repository Fails with "No connection could be made because the target machine actively refused it xx.xx.xx.xx:2500"

Challenge When multiple tasks are attempting to use the same Linux repository simultaneously, some connections may fail with the error: No connection could be made because the target machine actively refused it xx.xx.xx.xx:2500. The port shown in the error is a data transmission port, and may be...

Backup to Tape Job to the HPE LTO tape drives fails with "Tape error: '1117'" after upgrade to Veeam Backup & Replication 9.5 Update 4b

Challenge Backup and other operations to HPE LTO tape drives may constantly fail after installation of Veeam Backup & Replication 9.5 Update 4b 9.5.4.2866. Veeam fails to connect to the tape drive and returns the following errors: 18.07.2019 15:49:24 Warning TapeDrive alert: The tape drive has a...

Hardware encryption doesn't work on tape operations after update to 9.5 Patch 4b

Challenge After you update to patch 4b 9.5.4.2866, you may face the following encryption-related issues during the backup and restore procedures. Restore from tape backups made in the previous product versions with enabled hardware encryption may fail with the following error message: 11.07.2019...

AlwaysOn Availability Groups cannot be selected while restoring a SQL database to Microsoft SQL Server 2017 after installation of CU15

Challenge You try to restore a SQL database to Microsoft SQL Server 2017 with CU15 that supports AlwaysOn Availability Groups, but you are not able to select an availability group at the "Specify AlwaysON Restore Options" step. Cause ServerNetworkProtocolProperty is missing in CU15 for SQL Server...

Veeam Experimental Support Statement

Challenge Veeam support statement for features and functionality marked as "experimental". Cause Features and functionality marked as "Experimental" allow customers access to software features that are still in the early stages of Veeam's quality control process which have not been thoroughly...

Release Notes for Veeam Backup & Replication 9.5 Update 4b

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 4b Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prior to...

The 'Veeam VMware: Datastore Unknown Files Analysis' Monitor Triggers Excessive Alerts

Challenge Situations customers may face that this article covers: The Veeam VMware: Datastore Unknown Files Analysis monitor triggers excessive alerts. The Veeam VMware: Datastore Unknown Files Analysis monitor and the Scan Datastore for Unknown Files Task show different results. The UnknownFiles...

Tape job does not copy source backup files and finishes with "No backup files found"/"No new files found" message

Challenge A tape job finishes with the Success status, but the backup files of a source jobs are not copied. In the tape job statistics, you can find the "No backup files found"/"No new files found" message. Cause Case 1: • The source job is a backup copy job. • At the Choose Media Pool for Full...

Transaction Log Backup Job for Microsoft SQL Server with AlwaysOn Availability Groups fails after installing CU15 for SQL Server 2017

Challenge When utilizing Always On Availability Groups on a Windows Server Failover Cluster using Microsoft SQL Server 2017 and after installing Cumulative Update package 15 CU15 for SQL Server 2017, Veeam Transaction Log Backup Jobs may fail with the following error message in the the statistics...

Veeam Backup for Office 365 Complete Permissions

This KB is being phased out The content of this article is being transitioned to the Veeam Backup for Microsoft 365 User Guide. An up-to-date list of Required Permission is available in the Veeam Backup for Microsoft 365 User Guide. Authentication Modes Summary Depending on the Microsoft 365...

How to add SMB repository to Veeam Backup for Microsoft 365

Planned Feature Deprecation Veeam Backup for Microsoft 365 support for SMB-based repositories will be deprecated in a future version. For more information, see KB4567: Planned Veeam Backup for Microsoft 365 Feature Deprecation. Experimental Support SMB repository is considered as experimental...

Veeam Availability Console v3 Patch 2 (build 2725)

Challenge Veeam Availability Console v3 Patch 2 build 2725. This update supersedes Veeam Availability Console v3 Patch 1 build 2703. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 2. You can check this under Windows Programs and features. After...

Release Information for Veeam Availability for Nutanix AHV 1.0 Update 2

Challenge Release Notes for Veeam Availability for Nutanix AHV 1.0 Update 2. Solution Veeam Availability for Nutanix AHV 1.0 Update 2 includes fixes for series of bugs and issues. The most critical ones are listed below. Improved backup performance in some cases due to not enough queue depth on...

Migrating VAO 1.0 Deployment to Version 2.0

Challenge Upgrade of Veeam Availability Orchestrator to version 2.0 is not supported. However, you have an option to migrate your VAO 1.0 configuration to version 2.0 with minimal downtime. This KB article briefly describes architectural changes introduced in 2.0 version and provides step-by-step...

How to decrease the OpsMgr Health Service load caused by datastore monitoring process

Purpose This article documents how to decrease the OpsMgr Health Service load caused by the datastore monitoring process. Cause Since the datastore monitoring job currently cannot be split among several Veeam VMware Collectors, the amount of processed data may overload the Health Service in large...

Slow performance for a single tenant database backup of the SAP HANA system

Challenge When backing up a small 128 GB tenant/system DB of SAP HANA, the backup performance might be comparatively slower than a file based backup or using a different backup solution. Cause After several customers pointed out the performance degradation - compared to file based backups - the...

Service plan is not found when adding Office 365 organization

Connecting to the Office 365 organization fails with the “Check Exchange plan: No Exchange plan found” or “Check SharePoint plan: No SharePoint plan found” error...

Veeam Management Pack 8.0 Update 6 cumulative patch for Veeam Backup & Replication monitoring

Challenge Veeam Management Pack 8.0 Update 6 cumulative patch for Veeam Backup & Replication monitoring. Cause Veeam Support has received quite enough customer feedback on issues related to MP for Veeam Backup & Replication provided as part of Veeam Management Pack for System Center. For example,...

License Auto Update fails after applying Update 4

Challenge License Auto Update fails Cause Any licenses obtained prior to U4 are now known as 'Legacy Licenses'. Auto Update functionality cannot migrate a Legacy License to the new Veeam Instance License. The message most likely received is: Error Server message: License key type is not supported...

Veeam Availability Console v3 Patch 1 (build 2703)

Challenge Veeam Availability Console v3 Patch 1 build 2703 Cause Please confirm you are running version 3.0.0.2647 prior to installing this Patch 1. You can check this under Windows Programs and features. After upgrading, your build will be version 3.0.0.2703. Note: This patch needs to be install...

Veeam Availability Console 3.0 upgrade considerations

Challenge Under certain circumstances upgrade to Veeam Availability Console v3 may fail leaving configuration database in a non-consistent state Cause The issue occurs when one or more tenants from the underlying Cloud Connect server have duplicated backup quotas on the repository. Solution Befor...

vCloud Director integration doesn't work in Veeam Availability Console 3.0

Challenge When creating a Reseller or a Company you cannot assign vCloud Director resources to it even though vCD has been added to the Cloud Connect server Cause Due to the discovered issue in Veeam Backup & Replication 9.5 Update 4 GA, vCloud objects are not properly collected by Availability...

Veeam Agent for Microsoft Windows CBT driver installation fails with "Unable to install Veeam change block tracking driver: Microsoft Windows Security Update KB3033929 is missing."

Challenge When attempting to deploy or install the Veeam CBT driver on a machine running Windows Server 2008 R2 SP1, the following error occurs: Microsoft Windows Security Update KB3033929 is missing Copy When attempting to install the Veeam CBT Driver for a standalone Veeam Agent for Microsoft...

Veeam Availability Console 3.0 RESTful API backward compatibility

Challenge This article describes improved Veeam Availability Console v3 RESTful API functionality that may retrieve different data compared to previous versions. Cause /Jobs: LastRun or EndTime now returns 00:00:00.0000000 UTC, January 1, 0001 if the value is not populated in UI /HardwarePlans:...

Release Notes for Veeam Backup & Replication 9.5 Update 4a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup Replication 9.5 Update 4a Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prior to...

SQL VSS writer fails for SQL localdb on Azure AD Connect Sync server.

Challenge Backup or replication jobs with Application Aware Image-Processing enabled may fail on the server hosting Azure AD Connect Sync with an error indicating the SQL writer has failed. After the job has failed, running "Vssadmin list writers" from an administrative command prompt on the Azur...

Backups to Data Domain fails with “the user has insufficient access rights. Err: 5075”

Challenge Backup or Backup Copy jobs targeting a Dell EMC Data Domain repository fail with the following error: Error: Failed to call RPC function 'DDBoostFcIsExist': Failed to connect to storage. Storage: , User: . the user has insufficient access rights. Err: 5075. Rescan operations for a Dell...

Adding Server 2019/Hyper-V 2019 to Veeam Fails

Article Applicability This article is specific to an issue with Server 2019/Hyper-V 2019 build 1809 aka "October 2018 Update". If you are seeing the error documented on this KB and the Windows Server is not running Server 2019 build 1809, please review the following articles: "Invalid Credentials...

KB2903: vSphere 5.5/6.0 VM Backup fails with "Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown"

Challenge When backing up a VM within an environment running vSphere 5.5 or vSphere 6.0 the job fails with: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown Copy Version Requirement The error listed above has many causes. Directly interpreted, it means that a process...

Service Provider guide on troubleshooting slow merge in Cloud Connect jobs

Challenge During synthetic operations, data processing is handled solely by a Cloud repository. This article provides troubleshooting recommendations which may help to correctly identify the cause of slowness, increase performance and shorten backup window. Solution 1 Storage performance The firs...

SureBackup performance impacted after installing Veeam Backup & Replication 9.5 Update 4

Challenge You may notice SureBackup job performance degaradation and higher space utilization after upgrading to Veeam Backup & Replication 9.5 U4 9.5.4.2615. Cause Upgrade to Veeam Backup & Replication 9.5 U4 has changed the default location for redo logs for verified VMs impacting original...

Hyper-V Backup jobs failing with an error "The system cannot find the file specified" after upgrade to Veeam B&R 9.5 Update 4

Challenge After installing Veeam Backup & Replication 9.5 Update 4, Hyper-V backup without application-aware processing may fail with the error "The system cannot find the file specified". Version Specific Article This article is relevant only to Veeam Backup & Replication 9.5.4.2615. Cause This...

Cloud replica failover fails after upgrade to Veeam Backup & Replication 9.5 Update 4

Challenge After upgrade to Veeam Backup & Replication 9.5 Update 4, starting failover for a Cloud Connect replica in the VMware environment fails with the appliance related error message: Timed out waiting to obtain helper appliance VM IP address Cause Due to a newly introduced issue, the applian...

Veeam Backup & Replication 9.5 U4 Day 0 Update [U4 RTM to U4 GA]

Challenge This "Day 0" update is intended only for environments where Veeam Backup & Replication U4 RTM 9.5.4.2399 is installed. If you are trying to update Veeam Backup & Replication and running a version older than 9.5.4.2399, download the most recent Update ISO directly Veeam website. This...

Microsoft Azure password may be found in the Veeam log file

Challenge Password for Microsoft Azure account may be found in the C:\ProgramData\Veeam\Backup\VeeamBackupManager.log file in plain text format. Cause This vulnerability is caused by executing a command from the KB article on how to configure Granular permissions for Microsoft Azure user. Solutio...

Veeam Backup & Replication upgrade fails with an error "Database version downgrade detected ... Reboot and restart the setup"

Challenge The upgrade to Veeam Backup & Replication U4 fails with "Database version downgrade detected ... Reboot and restart the setup". You may find following error in the C:\ProgramData\Veeam\Setup\Temp\BackupSrvLog.log: Veeam SRV: 31.01.2019 11:39:43: VEEAM Database version has been increment...

Path to NFS datastore has been changed after upgrade to Veeam Backup & Replication 9.5 U4

Challenge After upgrading to Veeam Backup & Replication 9.5 U4, Veeam vPower NFS datastore location might be changed. Cause The NFS datastore path having changed is a known issue in the Veeam Backup & Replication 9.5 U4. Starting with 9.5 Update 4, the disk with the largest capacity is selected b...

How to Collect Logs for Veeam Plug-in for Oracle RMAN

Purpose This article documents how to collect the diagnostic information needed for a support case involving the Veeam Plug-in for Oracle RMAN. Solution 1. Collect diagnostic information as documented in the five sections below. 2. Combine the data into a single .zip file. 3. Attach the zip file ...

How to Collect Logs for Veeam Plug-in for SAP HANA

Purpose This article documents how to collect the diagnostic information needed for a support case involving the Veeam Plug-in for SAP HANA. Solution 1. Collect diagnostic information as documented in the four sections below. 2. Combine the data into a single .zip file. 3. Attach the zip file to...

Release Information for Veeam ONE 9.5 Update 4

Challenge Release information for Veeam ONE 9.5 Update 4 Cause Please confirm you are running version 9.0.0.2088, 9.5.0.3201, 9.5.0.3254 or 9.5.0.3801 prior to installing this update. You can check this under Help | About in Veeam ONE console. After upgrading, your build will be version 9.5.4.456...

Performance Impacts of Deduplicated Storage Systems

To learn about Deduplication Appliance Best Practices, visit KB1745. Challenge The following Veeam technologies are dependent on primary backup storage random I/O performance: Instant Recovery VM/Disk/NAS/Databases Windows and Linux File Level Recovery Application Restore Cloud Tiering Cloud...

Release Information for Veeam Backup & Replication 9.5 Update 4

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release information for Veeam Backup & Replication 9.5 Update 4 Cause Please confirm that you are running version 9.0 Update 2 build 9.0.0.1715 or later prio...

Cloud Connect replication fails with "The following hosts are incompatible with the target host"

Challenge An attempt to start or create a Cloud Connect replication job fails with the error message: " The following hosts are incompatible with the target host". Cause The following scenarios are known to cause the issue: 1. Tenant's Veeam installation had been updated to the latest version 9.5...

Veeam Backup Enterprise Manager RESTful APIs Upgrade Instructions

Challenge Veeam Backup & Replication 9.5 Update 4 RTM is not compatible with the previous versions of API. Some integration may not work as expected. Cause Update 4 has introduced new Product functionality that requires extended API and incremented the required request version to v14. Solution Th...