Veeam Management Pack 9.0 Patch 1 for Microsoft Hyper-V monitoring

This version has been superseded by Veeam Management Pack for Microsoft System Center version 9a. Challenge After upgrading to Veeam Management Pack to version 9.0, Hyper-V hosts disappear partially or entirely from the Hyper-V Servers tab of the Veeam UI. At the same time, Hyper-V infrastructure...

Veeam Disaster Recovery Orchestrator limitations with VMware Cloud Offerings

Overview VMware Cloud Verified offerings exist in various forms. This article highlights specific considerations when working with Veeam Recovery Orchestrator, Veeam Backup & Replication, and Veeam ONE for disaster recovery orchestration purposes. Depending on the vendor-specific VMware solution...

Veeam Primary Storage Integration processing overview

Challenge Customers seeking new storage systems may want to consider Veeam's storage integration and special processing and compare systems...

Rescan fails with "Unable to install backup agent: cannot connect to Error: Known agent have the same bios uuid but different connection point ."

Scenario Specific Article This article documents the solution for specific scenarios. If the scenarios listed in the Cause section do not match your situation, please create a support case. Challenge During the rescan of a Protection Group, the following error occurs: Unable to install backup...

Release Information for Veeam Backup for Microsoft 365 5d

A Cumulative Patch is available for this release: Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5d: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds...

Architecture Guideline for NEC EXPRESSCLUSTER X

Challenge When using NEC EXPRESSCLUSTER X NEC CLUSTERPRO X in Japan Market with Veeam Agent for Microsoft Windows or Veeam Backup & Replication, there are specific configuration requirements to ensure successful backup and restores. Solution Please refer to the Software Integration Guide on the N...

Release Information for Dell PowerMax Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Dell PowerMax Plug-In v1.1.7, ensure that you are running Veeam Backup & Replication...

How to test Exchange Online service connection performance using Microsoft Support and Recovery Assistant

Purpose This article documents how to perform an Exchange Online connection performance test using Microsoft Support and Recovery Assistant tool. Results of this test may help in troubleshooting performance issues during Exchange services backup or restore in Veeam Backup for Microsoft 365...

How to Temporarily Disable Exchange Web Services Throttling

Purpose This article documents how to temporarily disable Exchange Web Services API throttling, potentially improving Exchange backup performance in Veeam Backup for Microsoft 365. Note: Throttling may only be disabled temporarily; this should be sufficient to allow Veeam Backup for Microsoft 365...

Veeam product installer fails with "Failed to execute setup extensions."

Challenge When attempting to install or upgrade a Veeam product, the installer fails with the following error: Failed to execute setup extensions. Cause This issue is related to security software antivirus/antimalware or system hardening on the machine preventing access to or execution of files...

Release Information for HPE XP Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing HPE XP Plug-In v2.2.271, ensure that you are running Veeam Backup & Replication version...

Missing vCenter entries in settings for vCloud Director

Challenge When adding/editing vCloud Director Server in Veeam Backup & Replication the vCenter Servers list is missing vCenter entries. The console log contains the following errors: Error Failed to retrieve VC info Error Failed to parse GUID from string Error Guid should contain 32 digits with 4...

Release Information for Hitachi Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Hitachi Plug-In v2.2.309, make sure that you are running Veeam Backup & Replication buil...

Veeam Install Error - "Selected ... port is not available."

Challenge During the initial installation of Veeam applications, the install wizard has a page where service ports may be specified. When moving to the next page of the install wizard, an error may be displayed regarding a Selected port not being available. Expand each Veeam product name below fo...

Export report email from Veeam Explorer for Microsoft Exchange is sent in an unexpected language

Challenge Export reports sent by Veeam Explorer for Microsoft Exchange are illegible or unexpectedly contain Chinese characters. Cause The issue is caused by an encoding conflict. By default, Veeam Explorer for Microsoft Exchange uses UTF-16 character encoding, and the issue appears under followi...

Veeam Backup for Microsoft 365 5c cumulative patch KB4187

This update has been superseded by Veeam Backup for Microsoft 365 5d. Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.2.22 prior to installing this cumulative patch KB4187. You can check this under Help and Support About in Veeam Backup for Microsoft 365...

Veeam Agent for Microsoft Windows can't be auto-updated to the latest version on Windows 7, 2008 R2, 2012

Challenge Veeam Agent fails to run auto-update and download the latest version on the following operating systems: Microsoft Windows 7 SP1 Microsoft Windows Server 2008 R2 SP1 Microsoft Windows Server 2012 Cause Veeam Agent utilizes BITS to download the latest versions from...

"Access is Denied." When Using a Local Account to Add a Windows Machine to Veeam Backup & Replication

Article Applicability This article relates to an error that only occurs when Veeam Backup & Replication is deployed on a Windows machine. With the Veeam Software Appliance, to add a Windows machine using credentials, it requires that both the appliance and the Windows machine are added to the sam...

Information about Kasten K10 licensing and Kasten K10 support

Objective This article documents how to retrieve a purchased Kasten K10 license code. Solution How to retrieve a copy of the initial Kasten K10 license code After you purchase a Kasten K10 license code, it is sent to your email. If that license code has been lost or another copy is needed, you mu...

Veeam Recovery Media for Linux OS, Workarounds

This article documents rare issues that may be experienced when using the Veeam Recovery Media for Linux OSs and workarounds for them. Veeam Recovery Media fails to boot from a USB flash drive created with third-party ISO flashing software. Challenge A Linux machine cannot boot the Veeam Recovery...

Release Information for Veeam Backup for Microsoft 365 5c

This update has been superseded by Veeam Backup for Microsoft 365 5c cumulative patch KB4187 Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5c: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

Release notes for Veeam Backup & Replication 10a Cumulative Patch P20210609

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version This 10a release may only upgrade to 11a or higher. The build of Veeam Backup & Replication 10a P20210609 listed in this article is only compatible with upgrading to...

Release Information for Veeam Backup for Microsoft Azure v2a

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.337. What's New The new version...

Retention type changes after re-adding an object storage repository

Challenge When a repository extended to object storage that was initially created using PowerShell or REST API is removed from Veeam Backup for Microsoft 365 and then added back, the retention type changes to item-level. This change in retention type after such a repository has been re-added may...

Veeam ONE Database Partitioning

Purpose This article documents the procedure for implementing database partitioning to improve the performance of Veeam ONE deployments where the database in use was first created using Veeam ONE 9.x or older. Starting with Veeam ONE version 10, all newly deployed Veeam ONE databases are already...

How to Configure Bypass Rules for Veeam Backup for Microsoft 365 Internet Proxy Setting

Purpose This article describes how to configure a bypass list for the Internet Proxy configured within Veeam Backup for Microsoft 365. Solution This procedure restarts services on the controller and backup proxies. Ensure that no backup or restore tasks are active before beginning. How it Works T...

How to split entire organization backup job on per-service basis

Challenge It might be required to create a backup job that would only process a particular Microsoft Office 365 service. This might help to improve backup performance of each service as well as to isolate performance issue to a particular service. Solution This example demonstrates creating a...

Authorization for organizations with modern app-only authentication fails due to expired SSL certificate

Challenge An attempt to authenticate a tenant connection using Veeam Backup for Microsoft 365 REST API fails with an invalid/expired certificate error. Cause The SSL certificate for the login.microsoftonline.com site has expired in the local certificate store. Solution To update an expired...

Exchange backup fails after upgrading to Veeam Backup for Microsoft 365 v5

Challenge After upgrading Veeam Backup for Microsoft 365 to v5, backup of Exchange Online data may fail with " Unauthorized 401" error. The issue affects organizations using Modern authentication and legacy protocols with application secret. Cause Starting v5 Veeam Backup for Microsoft 365 has...

VeeamCDP I/O filter cannot be installed "Error: the operation is not allowed in the current state"

Challenge The installation of the Veeam CDP I/O Filter fails during deployment with the following error: Error Installing VeeamCDP components on cluster: ... Error: the operation is not allowed in the current state Error Failed to install VeeamCDP I/O filters: Failed to install VeeamCDP I/O...

Linux Guest File Restore Cannot Connect Backup Datastore to ESXi Host

Challenge While performing a Guest Files restore for "Linux and other..." the restore operation fails with the following error: Failed to mount restore point. Linux FLR appliance deploy failed Failed to connect backup datastore to the ESXi host Failed to add NFS datastore for NFS host, Failed to...

Upgrading/Uninstalling Veeam Backup & Replication fails with "Error 1327. Invalid Drive: [a-z]:\" or "Warning 1327. Invalid Drive [a-z]:\"

Challenge While upgrading or uninstalling Veeam Backup & Replication, the installer stops and displays either of the following messages: Warning 1327. Invalid Drive: F:\ Copy Error 1327. Invalid Drive: F:\ Copy Note: The drive letter in the message may be any drive letter. Cause The settings in t...

Veeam Plug-In for Oracle RMAN Cumulative Patch P20210507

Challenge A backup using the RMAN plug-in fails with the following error: ORA-19511: non RMAN, but media manager or vendor specific failure, error text: Operation is terminated. Copy Cause The failures can happen due to desynchronization between different threads started in different backup...

Veeam Service Provider Console v5 Patch 3

This patch has been superseded by Veeam Service Provider Console v5 Patch 4. Requirements Please confirm you are running version 5.0.0.6726 or later before installing Patch 3. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After...

How to Attach Files to a Veeam Support Case

Purpose This article documents how to attach files to a Veeam Support case. Methods Below are the two methods portal or SFTP used to attach files to a support case. Expand a section to learn more. Attach files to the Support case via the My Account portal. 1. Sign In to the My Account portal. 2...

Veeam My Account Sign In FAQ

Below are the most commonly asked questions. Click to expand Which email should I use to log in to the Veeam My Account Portal? You should use your email associated with the company you work with. If you have worked with Veeam Support before, search through your email client to see which email...

Veeam Backup for Microsoft 365 5b cumulative patch KB4158

This update has been superseded by Veeam Backup for Microsoft 365 5с Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179, 5.0.1.207, or 5.0.1.225 prior to installing this cumulative patch KB4158. You can check this under Help and Support About in Veeam Backu...

How to Configure Connections Required for Veeam Backup for Google Cloud in Highly Secured Environments

If your backup appliance is deployed in a highly secured environment with all outbound connections restricted, you must perform the following configuration steps to make Veeam Backup for Google Cloud function properly: 1. Allow internet access to the following Google Cloud APIs: Compute Engine AP...

"The remote server returned an error: (403) Forbidden. Access denied" when performing Veeam Backup for Office 365 backup

Challenge Backup and restore operations in Veeam Backup for Microsoft 365 fail with the error: The remote server returned an error: 403 Forbidden. Access denied Impacted Configurations Backup operations for Veeam Backup for Microsoft 365 deployments with Organizations using these authentication...

Veeam CDP service does not start after the installation of the storage integration plug-in

Challenge Certain primary storage integration plug-in setup programs leave the Veeam Continuous Data Protection Veeam CDP service stopped after the installation. The following plug-ins are affected: Dell EMC SC Compellent Plug-In for Veeam Backup & Replication Tintri IntelliFlash Plug-In for Veea...

My Account Portal: "No licenses can be found for your account"

Challenge After logging in to the My Account portal, the "No licenses can be found for your account" message is shown on the "Production licenses" page. Solution This issue often happens for one of two reasons: 1. There are multiple companies linked to your Veeam Account, and you may need to swit...

The provided client secret keys are expired.

Challenge Veeam Backup for Microsoft 365 displays one of the following errors: The provided client secret keys are expired. Copy Error: AADSTS7000222: The provided client secret keys are expired. Visit the Azure Portal to create new keys for your app, or consider using certificate credentials for...

How to uninstall Veeam CDP VAIO filter driver manually

Article Applicability This article documents the manual filter driver removal process. If Veeam Backup & Replication is available, the recommended method for uninstalling the I/O Filter is documented in the user guide. Veeam Backup & Replication - Updating and Uninstalling I/O Filter Objective Th...

GPG error: The following signatures were invalid: KEYEXPIRED

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge For the products of specific versio...

Veeam Agent for Microsoft Windows Installation fails with "Error 1920.Service Veeam Agent for Microsoft Windows (VeeamEndpointBackupSvc) failed to start" on Windows Server 2012 R2/8.1

Veeam Support Knowledge Base answer to: Veeam Agent for Microsoft Windows Installation fails with "Error 1920.Service Veeam Agent for Microsoft Windows VeeamEndpointBackupSvc failed to start" on Windows Server 2012 R2/8.1...

Granular AWS Account Permissions for Adding an S3 Repository

This article documents the granular permissions required to add an S3 repository to Veeam Backup for AWS...

Veeam Backup for Nutanix AHV possible backup corruption

Challenge Due to a known issue in rare cases Veeam Backup for Nutanix backups might get corrupted. Cause The issue appears on data read by libaio when memory is aligned by 512 bytes but not aligned by 4096 bytes. The issue can affect full backups as well as incremental ones. Solution The issue is...

AWS User Account Permissions for Deployment of Veeam Backup for AWS Appliance

This article documents the granular permissions needed for deploying a new Veeam Backup for AWS appliance...

Granular AWS Account Permissions for Connection to and Upgrading of Veeam Backup for AWS Appliance

This article documents the granular permissions needed for connecting to an existing Veeam Backup for AWS appliance...

Veeam Backup for Microsoft 365 5b cumulative patch KB4135

This patch is superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4158 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.1.179 or 5.0.1.207 prior to installing this cumulative patch KB4135. You can check this under Help and Support About in Veeam...