Archiving Job Fails With: "Failed to provision a proxy appliance : Unable to connect by SSH to Appliance."

Challenge An Archiving Job for a Scale-Out Backup Repository fails with the error: Failed to provision a proxy appliance: Unable to connect by SSH to Appliance. Copy Log Example dd.mm.yyyy hh:mm:ss Warning Failed to provision a proxy appliance: Unable to connect by SSH to appliance. dd.mm.yyyy...

How to Connect to an Object Storage Repository via Google Cloud Private Access

Purpose This article documents how to configure Veeam Backup & Replication to use Google Cloud Private Access to connect to a GCS bucket instead of the public IPs for Scale-Out Backup Repository offload to Capacity Tier or Archive Tier or to connect to an Object Storage Repository in Veeam Backup...

Tape Related Task Fails With "isn't current owner. You have to change current owner"

Challenge A Tape Job or tape-related task Inventory, Catalog, or Restore fails with errors: '' isn't current owner. You have to change current owner Job has been terminated Error: '' isn't current owner. You have to change current owner Failed to inventory tape Error: '' isn't current owner...

How to Activate Access to Microsoft Graph Teams Export APIs

Preliminary Action This article documents how to configure your app registration to access the Microsoft Graph Export API for Teams, which is necessary to enable Veeam Backup for Microsoft 365 6a and newer to protect Teams public channel posts. Once the Teams Protected APIs are accessible and Vee...

Unexpected proxy address format - Error After Upgrading to Veeam Backup for Microsoft 365 6.0 P20220524

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0 P20220524, the mailbox backup for organizations added as Hybrid or Microsoft 365 may fail with the error: Error: Unexpected proxy address format: x500:/o=ExchangeLabs/ou=Exchange Administrative Group...

Helper Appliance Resource Requirements

Purpose This article documents the specific EC2 Instance Type / Azure VM Size that will be used by Veeam Backup & Replication based on the Helper Appliance size selected when adding Amazon S3 or Azure Object Storage. Solution Helper Appliance Sizes The table below documents the actual EC2 Instanc...

How to Manually Update Veeam Backup Agent Deployment Packages on Veeam Service Provider Console Server

When the Veeam Service Provider Console server does not have internet access it is unable to download the latest deployment packages for Veeam Backup Agents i.e., Veeam Agent for Microsoft Windows, Veeam Agent for Linux, Veeam Agent for Mac from the Veeam Installation Server...

Job Writing to Cloud Connect Repository Fails with: "Target gate has rejected connection. Connection target is not recognized. No rule exists."

Challenge A Veeam Cloud Service Provider observes that their tenant's jobs intermittently fail with either of the following errors: Error Cloud gate has rejected connection. Reason: Connection target is not recognized. No rule exists.. System.Exception Error Connection target is not recognized. N...

Mounting SMB Share During AIX Bare Metal Restore Results in Inaccessible Data on Restored Machine

Challenge After mounting a CIFS/SMB mount in the Bare Metal Restore environment, data on some VG aren't accessible in the restored system. Cause This issue occurs because affected VG's major device number in /dev doesn't match information within ODM. Detailed Cause: Before a CIFS/SMB share can be...

"Incompatible Package Type" When Installing License in Veeam Backup & Replication

Challenge When attempting to install a Veeam Universal License in Veeam Backup & Replication the following error occurs: License sections have incompatible Package types Cause Starting with Veeam Backup & Replication 10, a feature was added to allow users to install a socket-based license and an...

Veeam API Integration Guide

Purpose This article documents the methods and capabilities of API integration with Veeam's products. API | Description | Reference | Example ---|---|---|--- Integration via PowerShell Veeam Backup & Replication | Full administrative, query, and operational control equivalent to the administrativ...

My Account Portal "Recovery email for case contact" Guide

Purpose The Recovery email for case contact is a feature within the My Account portal that allows each customer to assign an additional email address which will be CC'd on all emails sent by Veeam Support from a case. This additional email address does not have to be associated with the customer'...

Release Information for Veeam Backup for Microsoft 365 6.0 Cumulative Patches

This release is superseded by Veeam Backup for Microsoft 365 6a 6.1.0.222 Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 6.0 release to the latest Cumulative Patch. upgrade an existing pre-6.0 Veeam Backup for Microsoft 365 server...

After Adding the Veeam ONE Server to a Domain, the Reports List Is Empty

Challenge This article documents a scenario where the Veeam ONE software was initially installed on a Windows machine that was not joined to a Domain. Then after Veeam ONE is installed, that Windows machine is joined to a Domain. When this specific scenario occurs, the Reports menu will display a...

After updating Veeam Backup & Replication, Mine repository fails to update

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge After installing an update to Veeam...

Archiving Job to Azure Archive Storage fails: "This request is not authorized to perform this operation."

Challenge Archiving Job to Microsoft Azure Archive Storage fails with the following error: This request is not authorized to perform this operation. Agent failed to process method LongTerm.GetRepositoryKey Copy Cause This issue may be directly related to permissions but can also occur due to...

Offload to Capacity Tier fails with: Scale-out repository rescan is required: performance tier is not synchronized with capacity tier.

Challenge SOBR Offload task fails with the error: Error: Backup file version mismatch: scale-out backup repository rescan is required. Cause There is a discrepancy between the information within the Veeam Backup & Replication configuration database and the metadata in the object storage repositor...

Veeam Backup & Replication installer fails to launch with the error: "Only one instance of Veeam Backup & Replication Setup is allowed."

Challenge When attempting to launch the Veeam Backup & Replication installer, the following error occurs: Only one instance of Veeam Backup & Replication Setup is allowed. Copy Cause Another instance of the Veeam Backup & Replication Setup.exe is already running. Solution Open Task Manager and...

SureBackup VM Power On fails with: "Failed to extend swap file" or "Error: Insufficient resources."

Challenge A SureBackup job, for a VMware environment, fails during the VM Power On step with either of the following errors: Error: Module 'MonitorLoop' power on failed. Module 'MonitorLoop' power on failed. Failed to extend swap file...

Veeam Backup & Replication Communication With Azure Proxy Fails With "The RPC server is unavailable"

Challenge When attempting to add an Azure Restore Proxy Appliance to Veeam Backup & Replication or performing a Restore to Microsoft Azure using an Azure Restore Proxy Appliance, the following errors may occur: When attempting to add an Azure Restore Proxy Appliance: Failed to save Azure proxy...

Build Numbers and Versions of Veeam Plug-in for Nutanix AHV

This KB article lists all versions of the Veeam Plug-in for Nutanix AHV and their respective appliance build numbers. Version | Plug-in Build | Appliance Build | Release Date | Release Notes ---|---|---|---|--- Veeam Plug-in for Nutanix AHV 10 Releases Veeam Plug-in for Nutanix AHV 10.0 Included...

How to Reinstall the Veeam Transport Service on a Linux Server

Article Use The steps outlined in this article are used as a troubleshooting step when an issue occurs with a Customer-deployed Linux server, and the Veeam Transport service needs to be manually reinstalled. When phasing out a Linux server, these steps are not necessary; In such a scenario, simpl...

"Failed to retrieve licenses for # users" After Changing Hostname and/or Domain

Challenge After changing the hostname or domain, or both, of the server where Veeam Backup for Microsoft 365 is installed, the jobs display the following warning: Failed to retrieve licenses for users. Copy Log Example Veeam Backup for Microsoft 365 5.0:...

High CPU Usage After Upgrade to Veeam Backup for Microsoft 365 6.0

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, higher than usual CPU usage may be observed during times when no tasks are occurring within Veeam Backup for Microsoft 365. Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch P20220413 6.0.0.379 -...

Upgrade to Veeam Backup for Microsoft 365 6.0 Fails Due to Invalid Rest Service Certificate

Challenge Attempting to upgrade an existing Veeam Backup for Microsoft 365 installation to version 6.0 fails with the error: Failed to install the product An error occurred. See logs for details. Copy Article Applicability This article is relevant when the following error is found in the...

"Failed to upgrade repository database" Error After Upgrading to Veeam Backup for Microsoft 365 6.0

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, the repository upgrade fails with the error: Failed to upgrade repository database Error: JetError -1504, JETerrNullInvalid, Null not valid Copy Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch...

Veeam Backup for Microsoft 365 Restore Portal Error: "The server has rejected the client credentials"

Challenge When attempting to login to the Veeam Backup for Microsoft 365 Restore Portal, the following error occurs: The server has rejected the client credentials. Cause At this time, there are three known scenarios that may cause this issue: Scenario 1: Certificate not added to the Trusted Root...

CVE-2022-26504

Challenge Vulnerability CVE-2022-26504 in Veeam Backup & Replication component used for Microsoft System Center Virtual Machine Manager SCVMM integration allows domain users to execute malicious code remotely. This may lead to gaining control over the target system. Severity : High CVSS v3 score ...

CVE-2022-26500 | CVE-2022-26501

Challenge Multiple vulnerabilities CVE-2022-26500, CVE-2022-26501 in Veeam Backup & Replication allow executing malicious code remotely without authentication. This may lead to gaining control over the target system. Severity : Critical CVSS v3 score : 9.8 Cause The Veeam Distribution Service TCP...

Release Information for Veeam Backup & Replication 10a Cumulative Patch P20220304

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Intended audience for this update The update on this page is provided as a courtesy to customers who wish to remain on Veeam Backup & Replication 10a for an extended...

CVE-2022-26503

Challenge Vulnerability CVE-2022-26503 in Veeam Agent for Microsoft Windows allows local privilege escalation. An attacker who successfully exploited this vulnerability could run arbitrary code with LOCAL SYSTEM privileges. Severity : High CVSS v3 score : 7.8 Cause Veeam Agent for Microsoft Windo...

Release Information for Veeam Backup for Microsoft 365 6.0

Cumulative Patches are available for this version: Veeam Backup for Microsoft 365 6.0 Cumulative Patches Requirements Before upgrading to Veeam Backup for Microsoft 365 6.0, Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365: 4.0 build 4.0.0.1345 4...

Installing Veeam Data Mover service Error: scp: error: unexpected filename:

Challenge When adding a Linux server to Veeam Backup & Replication, the New Linux Server wizard displays the error: Installing Veeam Data Mover service Error: scp: error: unexpected filename: Copy Log Example C:\ProgramData\Veeam\Backup\Utils\Util.InfraItemSaver.log Info Uploading file to...

Scale-Out Backup Repository Offload task fails with "There is not enough space on the disk"

Article Applicability This KB Article is specific to an issue where a SOBR Offload task fails with an error reporting that "There is not enough space on the disk " and the path specified in the error contains 'VeeamBackupTemp '. Challenge Scale-Out Backup Repository's Offload task fails with erro...

Updating Veeam Installer Service fails with "Another version of this product is already installed"

Challenge When updating the Veeam Agent for Microsoft Windows deployment on a machine that is part of a 'Computers with pre-installed agents' Protection Group, attempting to run VeeamInstallerSvc.msi causes the error message: Another version of this product is already installed. Installation of...

Release Information for Veeam Backup for Red Hat Virtualization 1a

Beta Support Support for this Public Beta release will be provided to all customers with a valid support contract for other Veeam products. Requirements Veeam Backup for Red Hat Virtualization 1a may be deployed as a new appliance, or an existing Veeam Backup for Red Hat Virtualization 1.0 versio...

Restore to VMware Cloud Director fails when vmdk file extensions are missing

Article Applicability This article is relevant only when a vCloud VM restore fails and the restored disk files are missing their .vmdk file extension. Challenge When performing a vCloud VM Restore, the operation fails with the following generic error message : Restore job failed Error: Error in t...

Release Information for Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278

Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.3.1033 or higher prior to installing this cumulative patch KB4278. You can check this under Help and Support About in Veeam Backup for Microsoft 365 console. After upgrading, your build version will change to...

Veeam Service Provider Console fails to connect to restored VSPC database due to collation conflict

Challenge When attempting to connect Veeam Service Provider Console to an existing VSPC database the following error occurs: Implicit conversion of varchar value to varchar cannot be performed because the collation of the value is unresolved due to a collation conflict between "" and "" in add...

Release Information for Veeam Service Provider Console v6 Patch 1

Requirements Please confirm you are running Veeam Service Provider Console version 6.0.0.7739 or later before installing Patch 1. You can check this by logging in to the backup portal and navigating to theConfiguration Support Information tab. After upgrading, your server build will be 6.0.0.8787...

Release Information for Veeam Backup for Microsoft Azure v3a

Requirements Please confirm that you are running version Veeam Plug-In for Microsoft Azure v2 build 2.0.0.303 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing Veeam Plug-In...

Release Information for NEC Storage M Series Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NEC Storage M Series Plug-In v1.0.10, ensure that you are running Veeam Backup &...

How to use "Restore to Amazon EC2" via AWS PrivateLink / Direct Connect

Purpose This article documents how to configure Veeam Backup & Replication to use AWS PrivateLink or AWS Direct Connect to perform Restore to Amazon EC2. This restore configuration also works when the Veeam Backup server has restricted or no public internet access. Region Modification Limitation...

Veeam Backup for Nutanix AHV 3a Release Notes

A newer version of Veeam Backup for Nutanix AHV is available: Veeam Backup for Nutanix AHV Download Page Requirements To upgrade to Veeam Backup for Nutanix AHV 3a, download the installer below and run it on the Veeam Backup & Replication server that manages the AHV Backup Proxys. If you are...

Unable to use Veeam Agent for IBM AIX after LIBPATH variable has been changed

Article Applicability This article is relevant only to Veeam Agent for IBM AIX 13.0.2.2108 and lower. Challenge In IBM AIX, it is possible to change the LIBPATH variable globally. However, doing so overrides the library loader domain configuration for all the applications running with system...

Veeam Plug-In for Oracle RMAN Cumulative Patch P20211211

Requirements Veeam Plug-In for Oracle RMAN Cumulative Patch P20211211 requires at least Veeam Backup & Replication v11 GA 11.0.0.837. The Veeam Plug-In for Oracle RMAN package on this article is also included with the Veeam Backup & Replication 11a P20211211 installer ISO. It is provided here as ...

How to Reset Worker Root Password

Purpose This article documents how to set or reset the password for the root account on a Veeam Worker appliance. The Worker is a Rocky Linux-based virtual machine deployed as a backup infrastructure component by the following Veeam Plug-ins: Veeam Plug-in for Nutanix AHV Veeam Plug-in for Proxmo...

Release Information for Veeam Backup for Microsoft 365 5d Cumulative Patch KB4270

This patch is superseded by Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278 Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.3.1033 or higher before installing Cumulative Patch KB4270. You can check this under Help and Support About in Veeam Backup fo...

Veeam Backup for Microsoft Azure - Updater Component Vulnerability

Automatic Patching of Veeam Updater component The fix for the vulnerability discussed in this article has been automatically deployed to all Veeam Backup for Microsoft Azure backup appliances that have been configured to have access to repository.veeam.com. Most users will have no additional...

Service Provider Console displays duplicate entries for machines when Veeam Agent is installed on Citrix VM.

Article Applicability This article documents an issue resolved in Veeam Service Provider Console 7. Challenge When VMs on Citrix Hypervisor formerly known as XenServer that is orchestrated by Cloudstack Apache or Azure Stack Hub and using Veeam Agent for Microsoft Windows or for Linux are managed...