Release Information for Veeam Agent for IBM AIX 2.0

The latest version of Veeam Agent for IBM AIX is available: https://www.veeam.com/ibm-aix-agent-download.html Requirements Upgrade from v1 is not supported, clean installation is required. Please follow this instruction to install Veeam Agent for IBM AIX. After installing, your build number will ...

Backup Jobs Fail After RDX Cartridge Is Swapped

Challenge When a backup repository is backed by an RDX removable storage device, the backup job may fail after the cartridge is swapped because the previously written backup file cannot be found on the new cartridge. Cause This issue occurs because repositories are not configured to be backed by...

Veeam Support for Azure Local

Azure Local is the new name for Azure Stack HCI Azure Stack HCI is now considered part of Azure Local. Learn more about this rename in the Microsoft Documentation: Renaming Azure Stack HCI to Azure Local. Purpose This article documents support for backup, restore, and replication of virtual machi...

How to Create a Secure IAM Policy for Connection to S3 Object Storage

Purpose This article documents how to create a secure IAM policy to connect to the S3 bucket used as an object storage repository in Veeam Backup for Microsoft 365 for storing backup data. Solution The following permissions will allow Veeam Backup for Microsoft 365 to access the S3 bucket to save...

Release Information for Fsas ETERNUS AF/DX Series Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Fsas ETERNUS AF/DX Series Plug-In v1.3, ensure that you are running Veeam Backup &...

Veeam ONE creates or changes local accounts of the "Veeam_*" format at the Veeam ONE server machine

Challenge Veeam ONE creates or changes local accounts of the "Veeam" format on the Veeam ONE server machine. Cause This behavior is a part of the Veeam ONE design. Veeam ONE creates these temporary Windows accounts for login and authentication operations between Veeam ONE components and VMware...

Release Information for NetApp Element Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NetApp Element Plug-In v1.0.13, ensure that you are running Veeam Backup & Replication...

Veeam Support for Azure Stack Edge

Overview Veeam supports using Veeam Agents for Windows and Linux to backup virtual machines running on Azure Stack Edge Compute. Microsoft Azure Stack Edge brings compute and storage to the edge where data is created. Veeam Support for Azure Stack Edge Compute is separate to the support for Azure...

How to Create a Veeam Account

Challenge A Veeam account grants you access to the Veeam My Account Portal, the platform that allows you to perform the following actions: View Veeam licenses Download Veeam products Raise and update support cases Access Veeam technical resources Send sales inquiries and renewals requests Once yo...

“Failed to access public folders. An internal server error occurred”

Veeam Support Knowledge Base answer to: Error: “Failed to access public folders. An internal server error occurred”...

Release Information for Huawei Plug-In for Veeam Backup & Replication

Huawei Plug-In - End of Life The Huawei Plug-In for Veeam Backup & Replication reached End-of-Life on 2022-04-22 and is no longer available. Requirements Before installing Huawei Plug-In v1.0.23, ensure that you are running Veeam Backup & Replication 10.0.0.4461 or later. To check the version, op...

SQL Express Maximum Database Size Limitation for Veeam Backup & Replication

Veeam Backup & Replication 12 Feature Starting with Veeam Backup & Replication 12, all new deployments will use PostgreSQL as the default database engine to host the configuration database. PostgreSQL does not have the limitations discussed in this article. Existing deployments upgraded from Veea...

Online-only files in OneDrive folder not backed up by Veeam Agent for Microsoft Windows

Challenge A restore point created by Veeam Agent for Microsoft Windows appears to be missing files from a user's OneDrive folder. Upon further investigation, it is determined that Files On-Demand was enabled, and the missing files were in an Online-only state at the time of backup. Cause As a...

Veeam Agent for Linux - Expired Sectigo RootCA Certificates

Challenge Veeam Agent for Linux connecting to a Cloud Repository with a seemingly valid Cloud certificate fails with "certificate has expired". Cause On May 30th of 2020, Sectigo had an expired Root CA that will not be updated due to the age of the certificate...

Release Information for Veeam Backup for AWS v2 Patch 1

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS. After installing Veeam Backup for AWS v2 Patch 1, your build version will be 2.0.1.622...

Using Restore to Microsoft Azure with ExpressRoute or site-to-site VPN connectivity to Azure

Challenge You may use Restore to Microsoft Azure for environments with ExpressRoute or site-to-site VPN connectivity to Azure. When using Azure Restore Proxy Appliance and helper appliances to perform the restore, they must have private IP addresses only. Solution Starting with Veeam Backup &...

How to manually collect recovery media logs for Veeam Agent for Linux

Challenge You cannot collect recovery media logs for Veeam Agent for Linux from the repository. In such a case, you can still manually collect recovery media logs from the Linux machine where the bare-metal restore is performed. Cause If the bare-metal restore is not completed, the recovery media...

Azure VMware Solution Support — Considerations and Limitations

Challenge Azure VMware Solution AVS is a VMware Cloud Verified offering that requires specific considerations to work with Veeam Backup & Replication. Aside from the listed instructions and limitations below, you can use AVS with Veeam Backup & Replication like you would any other VMware vSphere...

Veeam Support For Azure FIles

This article provides information around Veeam Backup & Replication support for Microsoft Azure Files. Note that it is possible to protect Azure Files natively with Azure Files Policies in Veeam Backup for Microsoft Azure. This article specifically discusses using Veeam Backup & Replication in...

Release Information for INFINIDAT Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing INFINIDAT Plug-In v1.2.6, ensure that you are running Veeam Backup & Replication...

Support for IBM Cloud for VMware Solutions

Support Statement IBM Cloud for VMware Solutions provides full bare metal and hypervisor access and complete administrative permissions to vCenter, NSX, and any additional services. This ensures customers who transition their VMware infrastructure to IBM Cloud can expect a consistent level of...

Support for Nutanix Clusters on AWS

Nutanix Clusters on AWS runs the core Nutanix HCI stack including Nutanix AOS, AHV, and Prism, along with all Nutanix products and services on bare metal EC2 instances on Amazon Web Services AWS. This allows you to migrate or extend applications from private clouds to AWS easily. Nutanix Clusters...

Veeam Agent for Oracle Solaris Skips Hidden ZFS Snapshots

Challenge Veeam Agent for Oracle Solaris does not back up hidden ZFS snapshots. Cause Veeam Agent for Oracle Solaris cannot back up hidden ZFS snapshots that are explicitly specified as a source for backup. This is a by-design limitation from Oracle. By default, the .zfs directory is not visible...

Support for Oracle Cloud VMware Solution (OCVS)

Support Statement Oracle Cloud VMware Solution OCVS allows you to create and manage VMware-enabled software-defined data centers SDDCs in Oracle Cloud Infrastructure. Oracle Cloud VMware Solution provides self-service provisioning with full administrative permissions, including root access,...

SureBackup for VM With VBS Enabled Fails With “Invalid change tracker error code”

Challenge A SureBackup job testing a VMware VM that has Virtualization-Based Security VBS enabled fails with the error: An error occurred while taking a snapshot: Invalid change tracker error code. An error occurred while taking a snapshot: Invalid change tracker error code. Cause This error occu...

Network mapping does not work for Hyper-V replicas in Veeam Cloud Connect after renaming Hyper-V virtual switch

Article Applicability This article relates to a known issue documented in the Veeam Cloud Connect User Guide: After you subscribe a tenant to a Hyper-V hardware plan, you cannot rename the virtual switch in Microsoft Hyper-V infrastructure that is used by VM replicas. If you rename the virtual...

How to Migrate Tenant Replicas From a Standard Switch (vSS) to a Distributed Switch (vDS)

Purpose This article documents how a Veeam Cloud Service Provider VCSP or simply SP would migrate their tenants's replicas from a virtual Standard Switch vSS to a virtual Distributed Switch vDS. Solution Part 1: Update the Hardware Plan Configuration 1. Edit the Hardware Plan used by tenants that...

Veeam Support for Azure Stack Hub

Overview Veeam Backup & Replication supports backup and restore of workloads running on Azure Stack Hub using Veeam Agent for Microsoft Windows and Veeam Agent for Linux. These can be centrally managed with Veeam Backup & Replication. Restore operations are performed using the Direct Restore to...

Release Notes for Veeam Backup & Replication 10a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 10a. Cause Please confirm that you are running version 9.5 Update 3 build 9.5.0.1536 or later prior to upgrading...

“Secondary index is corrupt" error in ConnectWise Manage plugin after upgrading to Windows 10 version 2004

Challenge After upgrading the machine where Veeam Service Provider Console is installed to Windows 10 version 2004, ConnectWise Manage plugin stops working with the following error: "Secondary index is corrupt. The database must be defragmented or the affected index must be deleted. If the corrup...

Troubleshooting Guest Processing Issues | "Test Now" or "Verify network connectivity and credentials"

Article Applicability This article's primary focus is on traditional credentials-based authentication. For environments using a Group Managed Service Account gMSA, please review the User Guide first to ensure you are familiar with all the Requirements and Limitations of gMSA usage. Challenge Skip...

Veeam Service Provider Console v4 Patch 2

Challenge Veeam Service Provider Console v4 Patch 2. Cause Please confirm you are running version 4.0.0.4877 or later before installing this Patch 2. You can check this by logging in to the backup portal and navigating to Configuration Support Information tab. After upgrading, your server build...

Release Information for Veeam ONE 10a

Challenge Release Information for Veeam ONE 10a build 10.0.2.1094. Cause Please make sure you are running version 9.5.0.3801 9.5 Update 3 or later prior to installing this update. You can check this under Windows Programs and Features. After upgrade, your build will be version 10.0.2.1094. Soluti...

Veeam Agent for Microsoft Windows: How to Setup Exclusion and Inclusion Masks

Resources Veeam Agent for Microsoft Windows Standalone: Use Filters to Define File-Level Backup Scope Veeam Agent Management: Using Filters in Backup Jobs for Windows Computers If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam...

Release Information for Veeam Availability Orchestrator v3

The latest version of Veeam Recovery Orchestrator can be found here: https://www.veeam.com/disaster-recovery-orchestrator-download.html Requirements Please confirm that you are running version 2.0 build 2.0.1.1403 or later prior to upgrading. You can check this in the VAO UI | Administration tab ...

Storage Plan Stuck in "Resetting" State

Challenge After Undoing a Halted Storage Plan or Resetting a Halted Storage Plan, the plan enters the "Resetting" state and cannot switch to another state. Cause If you have a large infrastructure or encounter any internal issues within the Veeam ONE database, the undo or reset operation may not...

Release Information for Tintri IntelliFlash Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Tintri IntelliFlash Plug-In v 1.0.86, ensure that you are running Veeam Backup &...

"Reprotect storage volumes after failover" operation fails during storage plan execution

Challenge If you enable the "Trigger reverse replication to reprotect the failed-over volumes" option when running a storage plan, Veeam Recovery Orchestrator triggers the operation of resynchronizing the SnapMirror relationship in the reverse direction. In a reverse resynchronization operation,...

How to Create IAM Role for Veeam Backup for AWS using Access Keys

How to create the required IAM role using Add IAM Role wizard and Access Keys...

Release Information for Veeam Management Pack for Microsoft System Center 9

This version has been superseded by Veeam Management Pack for Microsoft System Center version 9a. Requirements Please confirm that you are running version 8.0 build 8.0.0.2218 or later prior to upgrading. You can check this in the Operations Manager console under Administration, Management Packs...

How to Deploy FLR Relay Proxy

Deprecated Feature The FLR Relay Proxy feature described in this article was deprecated in Veeam Backup for AWS 7. In deployments where the feature was enabled before upgrading to Veeam Backup for AWS 7, the FLR Relay tab will still appear in the options. However, for Veeam Backup for AWS 7...

Backups of VMs with enabled CBRC option fails when Linux backup proxies are used

Article Applicability This article discusses a limitation specific to Veeam Backup & Replication 10.x. When Linux-based VMware Backup Proxy was introduced in Veeam Backup & Replication 10, it could only use the Virtual Appliance HOTADD transport mode. Starting with Veeam Backup & Replication 11, ...

How to Clean up the Credentials Manager in Veeam Backup & Replication

Challenge Over time, duplicate or outdated credentials may be saved in the Credentials Manager of Veeam Backup & Replication. This article documents a process for reviewing and cleaning up the Credentials Manager. Solution No changes to the Credentials Manager account list are saved untilOK is...

Veeam Backup for Microsoft 365 4c cumulative patch KB3222

This patch has been superseded by Veeam Backup for Microsoft 365 4c cumulative patch KB4083. Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 4.0.1.531 prior to installing this cumulative patch KB3222. You can check this under Help About in Veeam Backup for Microso...

Veeam ONE XML External Entity Processing vulnerabilities

Challenge XML External Entity Processing vulnerabilities in Veeam ONE Reporter make possible to read arbitrary files without authentication. Severity : critical CVSS v3 score : 7.5 Cause Veeam ONE Reporter uses XML files for importing and exporting report templates. A remote attacker may send...

How to work with Amazon EBS encryption using Veeam Backup for AWS

Challenge You want to backup or restore instances with encrypted volumes. You receive one of the following related errors while working with encrypted volumes: Encrypted snapshots with EBS default key cannot be shared The default encryption key in the region of your service account is aws/ebs...

Veeam Service Provider Console v4 Patch 1 (build 4911)

Challenge Veeam Service Provider Console v4 Patch 1. This patch is superseded by the Patch 2 Cause Please confirm you are running version 4.0.0.4877 before installing this Patch 1. You can check this under Windows Programs and features. After upgrading, your build will be version 4.0.0.4911. As a...

Cloned Veeam Backup & Replication Servers in Veeam Service Provider Console

Challenge Veeam Backup & Replication servers with the same installation IDs cannot be used for automatic product usage reporting and integration with the VCSP Pulse platform. Solution Automatic Reboot The command to generate a new Installation ID will cause the Veeam Backup Service to restart,...

Error "Failed to establish connection to Amazon S3 endpoint" or "Azure Cloud connection has returned an untrusted certificate."

Challenge When attempting to add an Object Storage Repository or use an existing Object Storage Repository the following errors occur: Connection to Amazon S3 object storage fails with the following error: Failed to load Amazon S3 Compatible configuration: Failed to establish connection to Amazon...

"Proxy offline time exceeded” error after updating Veeam Backup for Microsoft 365 to version 4c

Challenge After updating Veeam Backup for Microsoft 365 4c build 4.0.1.531 backups start to fail with the "Proxy offline time exceeded". Cause At the end of every month, Veeam Backup for Microsoft 365 collects licensing information. If your Veeam Backup for Microsoft 365 server is installed on a...