1780 matches found
How to use Veeam Live OS ISO
Purpose This article documents utilizing the Veeam Live OS ISO to gain local root access to the Veeam Backup & Replication Veeam Software Appliance when the Host Management Console is unavailable or inaccessible. Solution Downloading Veeam Live OS ISO Download VeeamLIVE ISO Release date: 2025-11-...
Veeam Backup Enterprise Manager Vulnerability (CVE-2024-40715)
Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...
Veeam Agent for Microsoft Windows Built-In Case Creation fails with "The request was aborted: Could not create SSL/TLS secure channel"
Article Applicability This article is regarding an issue that impacts Veeam Agent for Microsoft Windows build 5.0.0.4301 or older, and was fixed in build 5.0.1.4584. Challenge When attempting to open a support case using the Technical Support button within the Veeam Agent for Microsoft Windows...
How to Enable Extended Logging of SPNs Used During Connections
Veeam Backup & Replication 12 Feature This article is regarding a feature available starting in Veeam Backup & Replication 12. Purpose This article documents how to enable the logging of Service Principal Names SPNs used during Kereberos-based connections. Use Case When troubleshooting Kerberos...
Option to Install Veeam ONE Agent is Unavailable (Greyed Out)
Challenge When attempting to install the Veeam ONE Agent on a Veeam Backup Server, theInstall agent option is unavailable and greyed out. Cause There are several possible causes for this issue: The Veeam ONE Agent is already installed on the Veeam Backup & Replication Server. The Veeam ONE Server...
Deduplication Ratio Does Not Reflect Deduplicating Storage
Challenge In the backup properties, the "Data Size" or "Backup Size" is larger than expected, or the "Deduplication" column in the backup statistics is different from the ratio reported by duplicating storage appliances. Cause Veeam Backup & Replication does not request information from storage...
How to Export SQL Logs
Purpose This article documents how to export logs from the two SQL database engines used by Veeam Backup & Replication: Microsoft SQL Server PostgreSQL Solution Microsoft SQL Server Log Collection The following steps require Microsoft SQL Server Management Studio SSMS. 1. Open Microsoft SQL Serve...
Unable to exclude files from snapshot: Shadow Copy Optimization Writer timed out
Challenge A Veeam Agent for Microsoft Windows backup job configured to operate in file-level backup mode with an entire volume selected and individual folders excluded, may fail with the error shown below. Unable to exclude files from snapshot: Shadow Copy Optimization Writer timed out. Cause The...
Using the Diskshadow Utility to Manually Test VSS Operations
Windows Server Required This article documents how to use Diskshadow , which is only available in Server versions of Windows 2008+. Purpose This article documents how to manually create a volume shadow copy using the Diskshadow command-line utility in Windows. Cause Veeam products use the Microso...
How to Migrate the Veeam ONE Database
Article Applicability This article is specifically about relocating the Veeam ONE database to a different Microsoft SQL Server Instance and the Veeam ONE deployment remaining on the same machine. For information about relocating the Veeam ONE deployment, review: KB1801: How to Migrate Veeam ONE...
Failed to start client agent on the host
Backup job fails with the error: 'Failed to start client agent on the host '...', Timeout to start agent'...
Vulnerabilities Resolved in Veeam Backup & Replication 12.3.2.4165 Patch
All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 12.3.2.4165 Patch. Veeam Product Latest Version Download Page Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that...
Release History for Veeam Service Provider Console 8.1
Newer Product Version Available A complete list of Veeam Service Provider Console versions and their release dates is available on KB4464: Build Numbers and Versions of Veeam Service Provider Console. Veeam Service Provider Console 8.1 Builds 8.1.0.21999 Security Vulnerabilities CVE- 2024-42448 |...
"HTTP protocol is not supported, please use HTTPS." Error When Adding Object Storage
Challenge When attempting to add an S3-compatible Object Storage Repository, the wizard displays the error: HTTP protocol is not supported, please use HTTPS. If the service point is then modified to change to HTTPS, the wizard then displays the error: Failed to retrieve certificate from...
How to use Veeam Backup for Nutanix AHV/Veeam Backup for Red Hat Virtualization Proxy with Internal CA Certificates
Article Applicability The need to perform the procedures documented in this article has been eliminated through improvements to how certificates are handled, starting in the following versions: Veeam Backup for Nutanix AHV 5 Veeam Backup for Oracle Linux Virtualization Manager and Red Hat...
After Enabling MFA, Veeam Backup Server Is Listed as Inaccessible in Veeam Service Provider Console
Challenge After enabling multi-factor authentication MFA in Veeam Backup & Replication or Veeam Cloud Connect, that server may become listed as "inaccessible" within Veeam Service Provider Console yet the Veeam Management Agent for VSPC continues to display a "healthy" status. Cause When MFA is...
Error When Adding Veeam Backup for Microsoft 365 to Veeam ONE
Challenge When attempting to add Veeam Backup for Microsoft 365 to Veeam ONE, either of the following error occurs: Failed to connect to "localhost".404 Not Found Failed to add the Veeam Backup for Microsoft 365 server. The server version is not supported. Cause Both errors occur for the same...
How to enable "Restore to Azure" Generation 2 VM Support
Feature Change in Veeam Backup & Replication 12.1 and higher Starting in Veeam Backup & Replication 12.1, the setting AzureEnableGeneration2VMRestore is now hard-coded to true. This change enables the restore to Microsoft Azure to generate Generation 2 VMsby default. Purpose This article document...
How to configure Email Notifications when using Gmail or Google Apps Mail in Veeam ONE
Challenge You need to configure email notifications to be sent to a Gmail or Google Apps Mail account in Veeam ONE. Cause Use of port 587 is required for TLS when communicating with Gmail or Google Apps Mail. Solution Set the Port to 587 in Veeam ONE console Options Server Settings SMTP Settings...
Backup job reports Unfreeze Error (Over VIX)
Challenge Backup job returns an error: Unfreeze error over VIX: Backup job failed. Running vssadmin list writers command within the guest may result in: Non-Retryable error for Volume Shadow Copy Service VSS of the Microsoft Exchange Replication service Cause This issue is Microsoft-related and...
How to Create a Custom SureBackup Test Script
Purpose This article provides information about creating custom SureBackup roles and scripts which can be used to enhance SureBackup testing. Solution Information regarding custom SureBackup roles can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/creatingxmlfiles.html Informatio...
Release Information for Veeam Backup for Microsoft 365 8.1 and Cumulative Patches
More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Build Numbers and Versions of Veeam Backup for Microsoft 365 Requirements This release can be used to: update manually from a previous Veeam Backup for Microsoft 3...
Uninstall or Upgrade of Veeam Agent for Microsoft Windows Fails Due to Missing MSI
Challenge When attempting to uninstall or upgrade Veeam Agent for Microsoft Windows , the Windows dialog box appears stating: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation...
Increase in API Calls when Performing Direct Backups to Immutable Object Storage
Article Applicability This article was created to address high API usage observed with Veeam Backup & Replication 12.x. Starting in Veeam Backup & Replication 13, improvements were made to the handling of immutability-related API calls, which will significantly reduce the number of API calls that...
VMware Cloud Director 10.4 Compatibility Patches
Hotfix for Veeam Backup & Replication 11.0.1.1261 P20230227 The hotfix on this article has been rebuilt as of 2023-11-24 to be compatible only with Veeam Backup & Replication build 11.0.1.1261 P20230227. This is the second such rebuild; the last rebuild was on 2023-03-16. Note: If an older versio...
“Failed to resolve team (ID: , name: ): Organization (ID: ) which the team (ID: ) belongs to not found” when performing Microsoft Teams backup
Update:January 2024 There have been several reported instances where, under specific circumstances, the issue discussed in this article has occurred while running Veeam Backup for Microsoft 365 6.x. All customers are encouraged to upgrade to the latest version of Veeam Backup for Microsoft 365 at...
How to Attach Files to a Veeam Support Case
Purpose This article documents how to attach files to a Veeam Support case. Methods Below are the two methods portal or SFTP used to attach files to a support case. Expand a section to learn more. Attach files to the Support case via the My Account portal. 1. Sign In to the My Account portal. 2...
How to manually collect recovery media logs for Veeam Agent for Linux
Challenge You cannot collect recovery media logs for Veeam Agent for Linux from the repository. In such a case, you can still manually collect recovery media logs from the Linux machine where the bare-metal restore is performed. Cause If the bare-metal restore is not completed, the recovery media...
Cloud Connect replication fails with "The following hosts are incompatible with the target host"
Challenge An attempt to start or create a Cloud Connect replication job fails with the error message: " The following hosts are incompatible with the target host". Cause The following scenarios are known to cause the issue: 1. Tenant's Veeam installation had been updated to the latest version 9.5...
How to Use SFTP With Multi-OS FLR
New Feature for Improve Restore Performance Starting in Veeam Backup & Replication 11, when performing a Multi-OS File Level Restore Linux FLR, it is now possible to select an existing Linux machine to act as the helper appliance where the backup files will be mounted to retrieve files. This now...
How to Install, Change, or Remove the Veeam ONE License
Purpose This article documents how to manually install, change, or remove a license for Veeam ONE. Solution Install License 1. Open Veeam ONE Client. 2. Click the Main Menu ≡ in the top-left corner. 3. Click License. 4. In the dialog window that appears, click Install License. 5. Using the file...
SureBackup fails: Failed to call RPC function - Access is Denied
Challenge When the Veeam vPower NFS Service on the Mount Server used by the SureBackup job is set to use any account other than Local SystemThe default configuration is for the Veeam vPower NFS Service to "Log On As" the 'Local System' account., and that account is not a member of the Local...
VDDK Error 3 Troubleshooting
Challenge A Backup or Replication job fails with an error containing 'VDDK error: 3 ' This most often occurs when forcing aVMware Backup Proxy to use 'Virtual Appliance' transport mode and disabling the 'Failover to network mode' option. Cause The most common scenario is that the disks of the VM...
Windows 11 24H2 | Server 2025 - Recovery Media Issue
Issue Resolved in May 13 2025 Windows Update KB5058411 The underlying issue causing recovery media to have the problems documented in this article was resolved in Microsoft Update KB5058411 for Windows 11 and Server 2025. After applying the update, the recovery media must be recreated. Challenge...
How to Configure PXE Booting of Veeam Agent for Linux Recovery Media
Veeam Agent for Linux Version Requirement Starting with Veeam Agent for Linux 6.1.2, the Veeam Recovery Media is designed to be capable of use in PXE booting.veeam-recovery iso released after 22-May-2024 Purpose This article documents how to configure Linux to PXE boot the Veeam Agent for Linux...
How to Change Veeam Service Provider Console UI Language
Veeam Service Provider Console 9.1 Integrated Feature Starting with Veeam Service Provider Console 9.1, the ability to assign and customize the Portal Language is now an integrated feature able to be configured via the Web UI: Veeam Service Provider Console 9.1 - Configuring Portal Language Artic...
Release Information for Veeam ONE 12 Cumulative Patches
This update was superseded by Veeam ONE 12.1. Requirements This Cumulative Patch can be used to: update from a previous Veeam ONE 12 release to the latest Cumulative Patch. upgrade an existing pre-12 Veeam ONEVeeam ONE 10a 10.0.2.1094 Veeam ONE 11 11.0.0.1379 Veeam ONE 11a 11.0.1.1880 server to...
Adding Linux Server Without Elevation: "Installing Installer service Error"
Challenge When adding a Linux Server to Veeam Backup & Replication using a non-root account and not enabling the "Elevate account privileges automatically" option, the following error is shown: RPM-based Linux distributions Installing Installer service Error: Error: error: can't create transactio...
CANNOT_EXECUTE_FLOW_TRIGGER. You or your organization has exceeded the maximum limit for this feature.
Challenge When performing a restore involving multiple records, one or more records fail to be restored with the following Salesforce error message: CANNOTEXECUTEFLOWTRIGGER. You or your organization has exceeded the maximum limit for this feature. Error ID: XXX-XXX XXX organization has exceeded...
Antivirus Exclusions for Veeam Backup for Microsoft 365
Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Backup for Microsoft 365. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...
Zip Slip Vulnerability
Challenge Veeam is aware of the Zip Slip Vulnerability, which affects jobs with the guest file system indexing option enabled. Zip Slip is an arbitrary file overwrite vulnerability in multiple ZIP decompression algorithm implementations that affects thousands of software products across many...
Not All Privileges are Assigned to Caller error during upgrade/install
Challenge When upgrading, the installer encounters the following error message which prevents it from proceeding: "Not all privileges or groups referenced are assigned to the caller" Affected Application Installers Veeam Backup & Replication Veeam Backup Enterprise Manager Veeam ONE Veeam Recover...
Veeam ONE Database Calculator for Virtual Infrastructure and Veeam Backup & Replication Monitoring
New Interactive Calculator An updated interactive calculator is now available to replace the legacy Excel file included with this article. Veeam ONE Calculator Solution Summary This Veeam ONE database sizing calculator will help estimate the database size required to retain one year of historical...
Appliance Mode (Hotadd) isn't available if proxy VM and its replica are running under the same vCenter
Challenge A VMware Backup Proxy is not processing VMs using Virtual Appliance HOTADD mode, despite meeting all requirements. Cause Veeam Backup & Replication uses VDDK to communicate with VMware infrastructure. Starting with VDDK 6.0, VMware added additional logic to validate possible transport...
Configuring a SQL staging server to a Veeam Explorer gives “error: 25”
Challenge When configuring a staging SQL server for Veeam Explorers, the following error appears when a malformed server name is provided: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify th...
Recovery Media Creation and Servers with Cluster Shared Volumes
Challenge The Windows Agent Backup job for a failover cluster node with a cluster shared volume displays the following notice: Skipping recovery media collection: cluster contains CSV disks Attempting to create recovery media manually using the Recovery Media Creator on the failover cluster node...
Your backup administrator chose not to enable this functionality.
Challenge In the process of importing encrypted backup files for which you do not have the password, attempting to use the "I have lost the password" feature produces the error: Your backup administrator chose not to enable this functionality. Cause This occurs because the backup file was created...
License Update Fails In Networks Where HTTP Proxy Must Be Used
Known Limitation A tenant's Veeam Backup & Replication server cannot access Veeam Cloud Connect infrastructure components through HTTP/HTTPS proxy servers. All cloud-targeted traffic from the tenant's Veeam Backup & Replication server will ignore proxy settings. Challenge License updating may fai...
Veeam Explorer for Microsoft Exchange: Could not establish trust relationship for the SSL/TLS secure channel
Challenge When restoring items with Veeam Explorer for Microsoft Exchange or sending them as attachments, the following error occurs: The request failed. The underlying connection was closed: could not establish trust relationship for the SSL/TLS secure channel Cause There are two possible causes...
Veeam Backup & Replication Platform Migration Guide (Windows to Linux)
Article Applicability This article is related to a new capability to migrate the configuration of a Windows-based Veeam Backup & Replication deployment to a Veeam Software Appliance. Due to the variability in how Veeam Backup & Replication can be used, configured, and deployed, and the complexity...