How to Migrate the Veeam ONE Database

Article Applicability This article is specifically about relocating the Veeam ONE database to a different Microsoft SQL Server Instance and the Veeam ONE deployment remaining on the same machine. For information about relocating the Veeam ONE deployment, review: KB1801: How to Migrate Veeam ONE...

Job Fails Due to Quiesced Snapshot Creation Failure

Challenge A Backup or Replication job for a VMware Virtual Machine fails with either of the following errors: Failed to create VM snapshot. Error: CreateSnapshot failed, vmRef "vm-", timeout "1800000", snName "VEEAM BACKUP TEMPORARY SNAPSHOT", snDescription "Please do not delete this snapshot. It...

SCVMM Server Component Upgrade Fails After Upgrading to Veeam Backup & Replication 13

Challenge After upgrading Veeam Backup & Replication to version 13, attempts to upgrade the remote components on a highly available System Center Virtual Machine Manager SCVMM management server using the Veeam Backup & Replication Console fail with the following error: Failed to create persistent...

Veeam Backup & Replication 13.0.1 In-Place Upgrade Version Requirement

Challenge When attempting to upgrade an existing Veeam Backup & Replication deployment to version 13, the installer displays a message stating: Unable to upgrade Veeam Backup & Replication: you can upgrade from version 12.3.1.1139 or later only. Solution Before attempting an in-place upgrade to...

How to Test the Creation of Production Checkpoints in Hyper-V 2016 and Newer

Purpose This article documents how to force Hyper-V 2016 or newer to create a Production Checkpoint. Cause Forcing Hyper-V to create a Checkpoint in ProductionOnly mode is used as an isolation step when troubleshooting a Veeam job that fails to create a Recovery Checkpoint with Application-Aware...

SQL VSS writer fails for SQL localdb on Azure AD Connect Sync server.

Challenge Backup or replication jobs with Application Aware Image-Processing enabled may fail on the server hosting Azure AD Connect Sync with an error indicating the SQL writer has failed. After the job has failed, running "Vssadmin list writers" from an administrative command prompt on the Azur...

Veeam Agent for Microsoft Windows deployment fails with “Failed to call RPC function 'PckgCheckSignature'

Challenge When adding a computer to a protection group, the Veeam Agent for Microsoft Windows deployment begins and then fails with the following error: Info UploadManager Checking windows package 'C:\ProgramData\Veeam\Agents\VAW\VeeamB&REndpointx64.msi' signature on host 'HOSTNAME' Error Failed ...

How to Export SQL Logs

Purpose This article documents how to export logs from the two SQL database engines used by Veeam Backup & Replication: Microsoft SQL Server PostgreSQL Solution Microsoft SQL Server Log Collection The following steps require Microsoft SQL Server Management Studio SSMS. 1. Open Microsoft SQL Serve...

Adding DDboost repository results in error 5049 or 5037

When attempting to add an EMC Data Domain repository, one of the following errors is received:Illegal operation. Err: 5037Failed to connect to '\datadomain'.ORUnable to connect to Data Domain...

Tape Jobs fail with I/O errors or (SCSI) Bus resets

Challenge Failures occur during the File to tape or Backup to tape jobs. The jobname.log shows error messages similar to: error: The request could not be performed because of an I/O device error error: Tape fatal error.\nThe I/O bus was reset Cause Depending on the type of connection, controller ...

An error message "Collecting thread has failed to initialize (Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again.) and will be stopped" in Veeam Monitor

Challenge The error "Connection problems" appears with vCenter server or ESXi host in Veeam ONE Monitor client infrastructure view. vCenter server or the ESXi host becomes grayed out: No data goes to the Veeam ONE Monitor client and into the Veeam ONE database. vCenter server or ESXi might be...

How to Activate Access to Microsoft Graph Teams Export APIs

Preliminary Action This article documents how to configure your app registration to access the Microsoft Graph Export API for Teams, which is necessary to enable Veeam Backup for Microsoft 365 6a and newer to protect Teams public channel posts. Once the Teams Protected APIs are accessible and Vee...

List of Security Fixes and Improvements in Veeam Agent for Microsoft Windows

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Agent for Microsoft Windows. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to he...

“The default account is not initialized” error is displayed when adding an IAM role to Veeam Plug-In for AWS

Challenge The Default Backup Restore IAM role is not created upon the Veeam Plug-In for AWS installation. Attempts to add IAM roles to Veeam Plug-In for AWS in the Add Account wizard fail with the error: The default account is not initialized Cause The backup server cannot access the required AWS...

Veeam Service Provider Console – Compile and Upload Management Agent Logs

Challenge This article covers how to Management Agent logs for both client agents and the Cloud Connect agent. Solution Export Management Agent Logs To export Veeam Service Provider Console Management Agent logs for one or more client agents, please: 1. Log into the Veeam Service Provider Console...

How to Collect Logs for Veeam ONE

Purpose This article documents the process for gathering diagnostic logging from Veeam ONE. Solution Part 1: Collecting Veeam ONE Application Logs 1. Open the Veeam ONE Settings Utility Run: C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe 2. In the lower-left corner,...

File is locked by running session

Challenge A job or task within Veeam Backup & Replication displays the following message: File is locked by running session jobname Cause When tasks run in Veeam Backup & Replication, the files accessed by those tasks are tracked within the configuration database to prevent collision. As tasks ar...

Build Numbers and Versions of Veeam Plug-ins for Enterprise Applications

Plug-In Download The latest version of all Plug-Ins for Enterprise Applications can be found at the bottom of the My Products page within the My Portal, in the Application Plug-Ins under Additional downloads. This table lists the Veeam Plug-ins for Enterprise Applications build numbers, organized...

Could not invoke guest operation error in a job when using vSphere API for Guest OS connection

Challenge When Microsoft User Profile Disks for example, in a Windows RDS farm are used, Veeam Application Aware Image Processing through vSphere API may fail with the following error: Could not invokeguestoperation. Cause When processing Guest OS data through vSphere API, Veeam needs to deploy a...

0x80042316 or Error: VSSControl: -2147212522

Challenge A backup job using Application-Aware Processing fails with the errors: Failed to create snapshot. Error code -2147212522. 'Backup job failed. Error VSS error: VSSESNAPSHOTSETINPROGRESS. Code:0x80042316 Solution Error code: 0x80042316 and Error code -2147212522 both represent the VSS...

How to Exclude Machines from Proactive Malware Scanning

Article Applicability This article is relevant only to Veeam Backup & Replication 13.0.x builds. Starting with Veeam Backup & Replication 13.1 the Proactive investigation feature can now be enabled or disabled for individual protected machines using the Veeam Backup & Replication Web UI. Purpose...

Release History for Veeam Service Provider Console 8.1

Newer Product Version Available A complete list of Veeam Service Provider Console versions and their release dates is available on KB4464: Build Numbers and Versions of Veeam Service Provider Console. Veeam Service Provider Console 8.1 Builds 8.1.0.21999 Security Vulnerabilities CVE- 2024-42448 |...

How to Change Veeam ONE Web Client Port

Purpose This article documents the procedure for changing the port used by the Veeam ONE Web Client, which by default is 1239. Solution Desktop Shortcut Not Automatically Updated This procedure does not update the Veeam ONE Web Client shortcut on the desktop C:\Users\Public\Desktop. Part 1: Updat...

Credentials Test or Job Fails when attempt to use VIX

Challenge When using Veeam Backup & Replication with a VMware environment the following error may be seen when using the Guest Credentials Test or when processing a VM that is in a DMZ or Isolated environment. Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors...

How to Manually Repair a VMware Replica created by Veeam

The actions documented in this article should never be performed on a production virtual machine VM , as they intentionally lead to the VM losing data. That data loss is only acceptable with a Veeam replica, because the replica will be repaired and brought back up-to-date when the next replicatio...

Release Information for Veeam Backup for Microsoft 365 8.2 and Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Build Numbers and Versions of Veeam Backup for Microsoft 365 Requirements This release can be used to: update manually from a previous Veeam Backup for Microsoft 3...

Could not apply snapshot: Device has active dirty bitmaps

Challenge When the user attempts to use the Rollback function for a snapshot on a Proxmox Virtual Environment PVE Virtual Machine VM that is protected by Veeam Backup & Replication, the following error occurs: qemu-img: Could not apply snapshot '%%': Device has active dirty bitmaps Cause This err...

Dell Unity Storage - "Unable to validate the specified certificate (Error Code: 0x1000100)"

Challenge When attempting to add a Dell Unity Storage Appliance that has been upgraded to firmware version 5.5 to Veeam Backup & Replication or operate backups to such storage, the following error occurs: Unable to validate the specified certificate Error Code: 0x1000100 Cause An investigation by...

Hyper-V Resilient Change Tracking Performance Issues

Challenge General Hyper-V OS performance degradation can occur when using a backup solution to export Hyper-V VM snapshots during backup operations. Solution Based on investigations between Veeam and Microsoft, two underlying causes have been identified. Resilient Change Tracking Resilient Change...

Veeam Agent for Microsoft Windows Vulnerability (CVE-2024-29853)

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Licensing Requirement Changes in Veeam Recovery Orchestrator 7

Article Applicability The license changes detailed in this article do not affect Veeam Cloud Service Providers due to how rental licenses are generated, operated, and supported. Summary Due to enhanced integrations and architectural changes across the Veeam Data Platform, there are new license...

exFAT Filesystem May Corrupt Veeam Backup Files

Challenge Testing performed in Veeam labs has determined that, in rare cases, Veeam backups may become corrupted when stored on the exFAT file system. Cause The issue appears to be related to a buffer management issue in the exFAT file system driver. There are no similar issues on other, more...

Windows VSS Writers and Corresponding Service Names

Purpose This article documents VSS Writers and their corresponding Windows services. For more information, reference Microsoft's In-Box VSS Writers article. Solution VSS Writer Name | Service Name | Service Display Name ---|---|--- ASR Writer | VSS | Volume Shadow Copy BITS Writer | BITS |...

How to Install, Change, or Remove the Veeam ONE License

Purpose This article documents how to manually install, change, or remove a license for Veeam ONE. Solution Install License 1. Open Veeam ONE Client. 2. Click the Main Menu ≡ in the top-left corner. 3. Click License. 4. In the dialog window that appears, click Install License. 5. Using the file...

Onboarding a Microsoft 365 Organization Fails with: service principal name is already present for the tenant

Challenge When signing in with a device code during onboarding of a Microsoft 365 organization in Veeam Data Cloud for Microsoft 365 , the following error occurs: AADSTS650051: Consent action for Application '' failed due to following error: The service principal name is already present for the...

Release Information for Veeam Backup for Microsoft 365 8.1 and Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Build Numbers and Versions of Veeam Backup for Microsoft 365 Requirements This release can be used to: update manually from a previous Veeam Backup for Microsoft 3...

403 Forbidden Message When Accessing Veeam Data Cloud App

Challenge Attempting to load the Veeam Data Cloud app webpage fails with the error: 403 Forbidden Microsoft-Azure-Application-Gateway/v2 Cause The HTTP status code "403 forbidden--you don't have permission to access this resource" is displayed when a web server recognizes a user's request but is...

Veeam Recovery Orchestrator Vulnerability ( CVE-2024-22021 |  CVE-2024-22022 )

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Release Information for Veeam Plug-In for Microsoft Azure 8.1 Patch 2

Requirements Please confirm that you are running version Veeam Plug-In for Microsoft Azure 8 build 8.0.0.334 or later before upgrading. You can find the currently installed build number Product version in the About section under Configuration | Support Information | Updates. After installing Veea...

Hypervisor Restore Options are Greyed Out in Context Menu

Challenge When attempting to restore an entire VM, some hypervisor options are greyed out in the right-click context menu. Solution This issue is currently under investigation and is scheduled to be addressed in a future patch. For now, there are two workarounds available: Select the machine to b...

Repeat Email Notification: "License update interrupted: Paid license is not installed."

Challenge After installing or upgrading to Veeam Backup for Microsoft 365 version 8 using Community Edition or an NFR Not-For-Resale license, email notifications are sent daily that state that state: Veeam Backup for Microsoft 365 Failed to update license License updated interrupted: Paid license...

Upgrading Veeam Agent for Microsoft Windows from 5.0.x to 6.1.x fails with: Failed to migrate data to new database.

Challenge When attempting to upgrade Veeam Agent for Microsoft Windows from version 5.0.x to version 6.1.x, after selecting the option to "Preserve all setting from your previous product installation," the migration of the configuration database fails with: Failed to migrate data to new database:...

Release Information for Veeam Backup for Microsoft 365 7a Cumulative Patches

Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 7a release to the latest Cumulative Patch. upgrade an existing pre-7a Veeam Backup for Microsoft 365 server to Veeam Backup for Microsoft 365 7a with the latest Cumulative Patch...

StoreOnce and Veeam Immutability Compatibility

Challenge A backup job that targets an HPE StoreOnce Catalyst repository may display either of the following messages: In Veeam Backup & Replication 12.0, the job will fail and display the error: OSCLTERRIMMUTABLEEPOCHREQUESTEXCEEDSMAXIMUM. Err: -1817 In Veeam Backup & Replication 12.1, the job...

Inventory of Non-initialized LTO-9 Tape Fails for HPE MSL2024 and 1/8 G2 Autoloader Tape Libraries

Challenge If Veeam Backup & Replication attempts to load an LTO-9 tape that has not been initialized or has an unknown status in the library, the library will report the error Source Not Ready error SCSI Check Condition 05/4481. Error MTSCSI PASS THROUGH DIRECT ended with Scsi Error Fixed format,...

How to Attach a File Larger Than 5GB to a Support Case

Purpose This article documents how to attach an individual file larger than the My Account portal's 5GB per-file limit to a case. Solution The My Account portal accepts files up to 5GB each. Larger files should be uploaded to the case via SFTP. More information on SFTP is available in KB1661: How...

How to Identify and Repair Files That Cannot Be Opened After Restore

Updated for Veeam Backup for Microsoft 365 8.6 This article has been updated to document new Integrity Check capabilities included with Veeam Backup for Microsoft 365 8.6. The integrity check can now process JET-based repositories and immutable repositories. Important: Veeam Backup for Microsoft...

PostgreSQL Connection and Authorization Information

Article Applicability This article provides general information regarding PostgreSQL configuration and connectivity. The details are based on and tested exclusively with Windows-based PostgreSQL instances installed by Veeam products such as Veeam Backup & Replication, Veeam ONE, and Veeam Backup...

Hardened Repository error: "veeam-grp-backup group has no rights on the backup folder"

Challenge When editing the properties of a Hardened Repository that has been upgraded to Veeam Hardened Repository version 13 for Veeam Backup & Replication 13 using the Veeam Infrastructure Appliance ISO, and was originally created using the Veeam Hardened Repository ISO version 2.0 for Veeam...

How to Exclude Applications from Dashboard & Compliance Reporting

Purpose This article provides steps to exclude system namespaces from the Veeam Kasten for Kubernetes dashboard and compliance reporting. Solution Explanation Veeam Kasten for Kubernetes automatically discovers all application namespaces of the cluster on which it is deployed. Each of these...