Windows 11 24H2 | Server 2025 - Recovery Media Issue

Issue Resolved in May 13 2025 Windows Update KB5058411 The underlying issue causing recovery media to have the problems documented in this article was resolved in Microsoft Update KB5058411 for Windows 11 and Server 2025. After applying the update, the recovery media must be recreated. Challenge...

Hyper-V Resilient Change Tracking Performance Issues

Challenge General Hyper-V OS performance degradation can occur when using a backup solution to export Hyper-V VM snapshots during backup operations. Solution Based on investigations between Veeam and Microsoft, two underlying causes have been identified. Resilient Change Tracking Resilient Change...

Release Information for Veeam ONE 12 and Updates

Veeam ONE v12 Releases 12.3.0.7165 2026-08-25 What's New Veeam ONE 12.3 Patch 1 is a cumulative maintenance and security update for Veeam ONE 12.3. It resolves reported issues across reporting, monitoring, alarms, licensing, and integrations, adds REST API and ServiceNow enhancements, and address...

Restore to oVirt KVM VM Post-Restore Recommended Actions

Purpose This article documents recommended post-restore actions that should be taken after restoring VMs, physical machines, and cloud machines to the oVirt KVM hypervisor. Solution Starting in the oVirt KVM Plug-In included with Veeam Backup & Replication 12.3, a feature has been added that allo...

Release History for Veeam Service Provider Console 8.1

Newer Product Version Available A complete list of Veeam Service Provider Console versions and their release dates is available on KB4464: Build Numbers and Versions of Veeam Service Provider Console. Veeam Service Provider Console 8.1 Builds 8.1.0.21999 Security Vulnerabilities CVE- 2024-42448 |...

Exchange Backup Jobs Warning "Failed to find group owner account"

Challenge Backup jobs with Microsoft Exchange items may result in the warning message shown in both the Veeam Backup for Microsoft 365 console and the Veeam.Archiver.Proxy.log file. Processing mailbox $mailboxName completed with warning: Failed to find group owner account This appears in the...

How to Collect Logs for Veeam Plug-in for SAP HANA

Purpose This article documents how to collect the diagnostic information needed for a support case involving the Veeam Plug-in for SAP HANA. Solution 1. Collect diagnostic information as documented in the four sections below. 2. Combine the data into a single .zip file. 3. Attach the zip file to...

Deduplication Ratio Does Not Reflect Deduplicating Storage

Challenge In the backup properties, the "Data Size" or "Backup Size" is larger than expected, or the "Deduplication" column in the backup statistics is different from the ratio reported by duplicating storage appliances. Cause Veeam Backup & Replication does not request information from storage...

How to Simulate Veeam Backup & Replication Disk I/O

Purpose This article provides examples of using common workload simulators diskspd and fio to simulate Veeam Backup & Replication disk I/O. Do Not Send Test Output Files to Veeam Support The write test output files testfile.dat do not contain diagnostic data. As such, please do not attach them to...

Operation was canceled by user

Challenge Job fails with error message: Error Operation was canceled by user Cause The two main causes of this error are: 1. A backup window has been configured within the job. 2. The user canceled the job. Solution If the issue was caused by a backup window, please reconfigure the backup window...

Error “Unexpected VHD Feature Mask ‘6’” on Hyper-V backup or replication job

Challenge The feature mask 6 error is Hyper-V specific. This KB covers that error and how to resolve it. Cause Feature mask 6 errors most often occur when a Hyper-V VM was a Physical to Virtual conversion using third party software. The issue is that some third party converter software creates th...

SCVMM Server Component Upgrade Fails After Upgrading to Veeam Backup & Replication 13

Challenge After upgrading Veeam Backup & Replication to version 13, attempts to upgrade the remote components on a highly available System Center Virtual Machine Manager SCVMM management server using the Veeam Backup & Replication Console fail with the following error: Failed to create persistent...

Veeam Backup & Replication 13.0.1 In-Place Upgrade Version Requirement

Challenge When attempting to upgrade an existing Veeam Backup & Replication deployment to version 13, the installer displays a message stating: Unable to upgrade Veeam Backup & Replication: you can upgrade from version 12.3.1.1139 or later only. Solution Before attempting an in-place upgrade to...

Veeam Plug-In for Microsoft Azure Vulnerability - CVE-2025-23082

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

"HTTP protocol is not supported, please use HTTPS." Error When Adding Object Storage

Challenge When attempting to add an S3-compatible Object Storage Repository, the wizard displays the error: HTTP protocol is not supported, please use HTTPS. If the service point is then modified to change to HTTPS, the wizard then displays the error: Failed to retrieve certificate from...

Exchange Backup Fails With: "There is an error in XML document"

Challenge Starting on December 11th, 2023, Exchange backup within Veeam Backup for Microsoft 365 fails with the following errors: There is an error in XML document and The specified type was not recognized: name='SharingMessage' Cause Veeam has observed that there have been changes to the structu...

How to Set Custom VLAN ID in Recovery Media

Purpose This article documents how to configure the Veeam Agent for Microsoft Windows Recovery Media to use a specific VLAN ID. Use Case: You need to access a repository located in a different VLAN than the original machine was using. Solution Because the Recovery Media is based on WinPE, which...

How to Connect to an Object Storage Repository via AWS Privatelink / Direct Connect

Purpose This article documents the configuration of Veeam Backup & Replication for using AWS PrivateLink or AWS Direct Connect. These services enable the following connections without the use of public endpoints: Scale-Out Backup Repository offload to Capacity Tier or Archive Tier Backup and Back...

Veeam Recovery Media for Linux OS, Workarounds

This article documents rare issues that may be experienced when using the Veeam Recovery Media for Linux OSs and workarounds for them. Veeam Recovery Media fails to boot from a USB flash drive created with third-party ISO flashing software. Challenge A Linux machine cannot boot the Veeam Recovery...

How to Move Veeam Backup for Microsoft 365 to a New Server

Purpose This article documents the procedure for moving resources assigned to a Veeam Backup for Microsoft 365 server installation to a new Veeam Backup for Microsoft 365 server. At this time, there is no way to export the configuration of Veeam Backup for Microsoft 365. As such,all organizations...

Adding DDboost repository results in error 5049 or 5037

When attempting to add an EMC Data Domain repository, one of the following errors is received:Illegal operation. Err: 5037Failed to connect to '\datadomain'.ORUnable to connect to Data Domain...

VSS Freeze Wait Timeout

Challenge A Backup or Replication tasks fails with the following errors: "VSSControl: Failed to prepare guest for freeze, wait timeout 900 sec." "VSSControl: Failed to freeze guest, wait timeout" Solution Possible Security Software Interference Anti-virus software may impede VSS operations. As an...

VSSControl: -2147024784 / 0x80070070: There is not enough space on disk

Challenge A job with Guest Processing enabled fails with either: VSSControl: -2147024784 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. Cannot prepare the Exchange server data to a subsequent restore operation. Cannot store backup/restore manifest. Serial...

Release Information for Veeam Backup for Microsoft 365 8.1 and Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Build Numbers and Versions of Veeam Backup for Microsoft 365 Requirements This release can be used to: update manually from a previous Veeam Backup for Microsoft 3...

Agent Backup Job Fails With "Veeam Backup and Replication version is not compatible with Veeam Agent for Windows"

Challenge After upgrading Veeam Agent for Microsoft Windows , the backup job fails to run and displays the error message: Error: Managed session has failed: Veeam Backup and Replication version is not compatible with Veeam Agent for Windows. Cause This error occurs when the version of Veeam Agent...

Download and Manage VCSP Licenses On The Pulse Portal

Purpose Accessing and managing the hosting rental Veeam Cloud & Service Provider licenses on the VCSP Pulse self-service portal. VCSP Pulse is an automated platform where the Service Providers can generate, edit, manage, and download rental licenses directly. The platform represents a collaborati...

How to disable TLS 1.0 with no impact on Veeam ONE functionality

Possible Veeam ONE issues with disabling TLS 1.0 protocol and their resolution plans...

One or More Networks Mapped to the same cloud network

Challenge A Replication job targeting Cloud Hosts completes with the following warning: One or more source networks were possibly mapped onto the same cloud network. Simultaneous partial failovers of VMs residing on those networks may result in issues. Cause This warning is displayed when the...

My Account Portal - Role Management FAQ

Click here for Case Administrator FAQ for Veeam Cloud Service Providers Case Opening Restrictions Only users with the roles of License Administrator or Case Administrator are authorized to submit support cases. Please confirm the identity of the License Administrator associated with your company'...

How to configure Email Notifications when using Gmail or Google Apps Mail

Solution Select the product below to be taken to the product-specific information for using Google Gmail to send email notifications. Veeam Backup & Replication v12 Veeam Backup & Replication v13 Veeam ONE v12 Veeam ONE v13 Veeam Backup for Microsoft 365 v7+ Veeam Agent for Microsoft Windows v6+...

The specified network name is no longer available

Challenge When accessing backup files on a CIFS SMB repository, Veeam Backup & Replication reports either of the following errors: The specified network name is no longer available. code 59, 0x8007003B An unexpected network error occurred. code 64, 0x80070040 Veeam Backup & Replication uses SMB...

Veeam Backup Enterprise Manager Vulnerability (CVE-2024-40715)

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Release History for Veeam ONE 12.1

Veeam ONE 12.1 Builds 12.1.0.3208 Release Information Release Notes What's New Download Information Product Upgrade Order As documented in the Veeam ONE Release Notes: If you have Veeam Backup & Replication servers connected to Veeam ONE, upgrade Veeam ONE first; Veeam Backup & Replication must b...

Job to the Linux Repository Fails with "No connection could be made because the target machine actively refused it xx.xx.xx.xx:2500"

Challenge When multiple tasks are attempting to use the same Linux repository simultaneously, some connections may fail with the error: No connection could be made because the target machine actively refused it xx.xx.xx.xx:2500. The port shown in the error is a data transmission port, and may be...

VM Disk Labels Out of Order After Restore

Challenge After Instant VM Recovery or Full VM Restore, a VMware VM appears to have been restored with its disks out of order. However, the disk files are each associated with the correct SCSI, IDE, or SATA disk IDs, disks are not out of order within the VM guest OS, and the VM otherwise function...

Release Information for NetApp ONTAP Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NetApp ONTAP Plug-In v2.0.14, ensure that you are running at least Veeam Backup &...

Onboarding a Microsoft 365 Organization Fails with: service principal name is already present for the tenant

Challenge When signing in with a device code during onboarding of a Microsoft 365 organization in Veeam Data Cloud for Microsoft 365 , the following error occurs: AADSTS650051: Consent action for Application '' failed due to following error: The service principal name is already present for the...

Hardened Repository error: "veeam-grp-backup group has no rights on the backup folder"

Challenge When editing the properties of a Hardened Repository that has been upgraded to Veeam Hardened Repository version 13 for Veeam Backup & Replication 13 using the Veeam Infrastructure Appliance ISO, and was originally created using the Veeam Hardened Repository ISO version 2.0 for Veeam...

Veeam Support for Azure Local

Azure Local is the new name for Azure Stack HCI Azure Stack HCI is now considered part of Azure Local. Learn more about this rename in the Microsoft Documentation: Renaming Azure Stack HCI to Azure Local. Purpose This article documents support for backup, restore, and replication of virtual machi...

How to Create a Veeam Account

Challenge A Veeam account grants you access to the Veeam My Account Portal, the platform that allows you to perform the following actions: View Veeam licenses Download Veeam products Raise and update support cases Access Veeam technical resources Send sales inquiries and renewals requests Once yo...

How to Change Where SQL Transaction Log Backups Are Temporarily Stored on SQL Server

Purpose This article documents how to change the location where SQL transaction log backups are temporarily stored on a SQL server before being transferred to the repository. This article is relevant to the following parent-job types where SQL Transaction Log Backup can be used as a child-job:...

Sensitive data types in Veeam Backup & Replication and Veeam Backup for Microsoft 365 log files

Challenge When you open a support ticket, Veeam Customer Support specialists may request log files. These log files may contain information to which the terms of the data protection laws or internal company policies apply. Veeam Backup & Replication Veeam Backup & Replication log files may includ...

How to Manually Recreate the Veeam ONE Database

Purpose This article documents how to manually create a new Veeam ONE database. Solution 1. Follow the steps for Creating Veeam ONE Database with SQL Script in the Veeam ONE User Guide. The link in this step will direct you to the most recent Veeam ONE version's user guide. If you are rebuilding...

The process cannot access the file because it is being used by another process

Antivirus Interference Antivirus software can cause access issues similar to those documented in this article. Such interference often occurs when security software detects a Veeam process attempting to access a file and simultaneously locks the file for inspection, coinciding with the Veeam...

How to Forcibly Stop Stuck Jobs

Notice of Future Change This article may be retired in the future. As the product has matured, the incidence of jobs or tasks becoming "stuck" has decreased significantly. However, there are instances where a job might be executing a background task, giving the appearance that it has become stuck...

VSS Errors Related to the 'NTDS' VSS Writer

Challenge This article discusses an error that occurs due to VSS and Veeam's Guest Processing technique for Domain Controllers. It is relevant to all backup jobs for both virtual and physical Domain Controllers. A job processing a Domain Controller with Application-Aware Processing fails with one...

How to setup SAN access for use with Veeam Backup & Replication.

Purpose This article documents how to set up Direct SAN Access for use with Veeam Backup & Replication. The Direct SAN access transport mode is recommended for VMs whose disks are located on shared VMFS SAN LUNs that are connected to ESXi hosts over FC, FCoE, iSCSI, and on shared SAS storage. In...

How to Configure HTTP Proxy for Windows-based Veeam Components

Purpose This article explains how to configure an HTTP proxy for Windows-based Veeam components when the server must reach the internet through a proxy. It applies to Veeam products installed on Windows, including Veeam Backup & Replication, Veeam Cloud Connect, Veeam ONE, Veeam Service Provider...

Most Common Issues with Salesforce Connected App in Veeam Data Cloud for Salesforce

Purpose This article documents the changes to Connected App usage in Veeam Data Cloud for Salesforce resulting from Salesforce's restriction of uninstalled connected apps, effective Autumn 2025. It provides guidance on authorization requirements, common connection errors, and necessary permission...

Hypervisor Restore Options are Greyed Out in Context Menu

Challenge When attempting to restore an entire VM, some hypervisor options are greyed out in the right-click context menu. Solution This issue is currently under investigation and is scheduled to be addressed in a future patch. For now, there are two workarounds available: Select the machine to b...