This article documents how to collect logs from Veeam Backup Enterprise Manager.
If the Veeam Backup Enterprise Manager web console is unavailable, please review the following options for manually collecting logs.
**Method 1:**Simple (Larger Log Bundle)
Zip everything found in the folder:
%programdata%\Veeam\Backup
Attach that zip file to the support case.
**Method 2:**Advanced (Smaller Log Bundle)
Collect the following files and folders into a zip file.
Files
Folders
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162
For more information on how we process the collected data, please visit: vee.am/processing_of_personal_data
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Vendor | Product | Version | CPE |
---|---|---|---|
veeam | veeam_backup_\&_replication | 12.2 | cpe:2.3:a:veeam:veeam_backup_\&_replication:12.2:*:*:*:*:*:*:* |
veeam | veeam_backup_\&_replication | 12.1 | cpe:2.3:a:veeam:veeam_backup_\&_replication:12.1:*:*:*:*:*:*:* |
veeam | veeam_backup_\&_replication | 12 | cpe:2.3:a:veeam:veeam_backup_\&_replication:12:*:*:*:*:*:*:* |
veeam | veeam_backup_\&_replication | 11 | cpe:2.3:a:veeam:veeam_backup_\&_replication:11:*:*:*:*:*:*:* |