Veeam Service Provider Console v4 Patch 2

Challenge Veeam Service Provider Console v4 Patch 2. Cause Please confirm you are running version 4.0.0.4877 or later before installing this Patch 2. You can check this by logging in to the backup portal and navigating to Configuration Support Information tab. After upgrading, your server build...

Release Information for Tintri IntelliFlash Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Tintri IntelliFlash Plug-In v 1.0.86, ensure that you are running Veeam Backup &...

Veeam Service Provider Console v4 Patch 1 (build 4911)

Challenge Veeam Service Provider Console v4 Patch 1. This patch is superseded by the Patch 2 Cause Please confirm you are running version 4.0.0.4877 before installing this Patch 1. You can check this under Windows Programs and features. After upgrading, your build will be version 4.0.0.4911. As a...

How to Configure Endpoints for Veeam Backup for AWS

You want to launch workers in the subnet with disabled auto-assignment of the Public IPv4 addresses...

Veeam Backup & Replication 10 Cumulative Patch 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running the GA build of version 10 build 10.0.0.4461 or 10.0.0.4461 P1 prior to installing this update. You can check this und...

Release Information for Veeam Backup & Replication 10

This version has been superseded by Veeam Backup & Replication 10a. Challenge Release information for Veeam Backup & Replication 10. NOTE : A cumulative hotfix rollup that addresses issues reported by customers on the original build of v10 GA is now available, click here for more information...

Veeam Availability Console v3 Patch 3 (build 2762)

Challenge Veeam Availability Console v3 Patch 3 build 2762. This update supersedes Veeam Availability Console v3 Patch 2 build 2725. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 3. You can check this under Windows Programs and features. After...

Veeam Support Statement for SAP HANA 1.0

Since the release of Veeam Backup & Replication v11 , Veeam Plug-in for SAP HANA fully supports SAP HANA 1.0 SPS12 database systems. Veeam Backup & Replication 9.5 Update 4 until v10a support it as "Experimental". For details on experimental support, see KB 2976. To read the official SAP statemen...

AlwaysOn Availability Groups cannot be selected while restoring a SQL database to Microsoft SQL Server 2017 after installation of CU15

Challenge You try to restore a SQL database to Microsoft SQL Server 2017 with CU15 that supports AlwaysOn Availability Groups, but you are not able to select an availability group at the "Specify AlwaysON Restore Options" step. Cause ServerNetworkProtocolProperty is missing in CU15 for SQL Server...

Release Information for Veeam Availability for Nutanix AHV 1.0 Update 2

Challenge Release Notes for Veeam Availability for Nutanix AHV 1.0 Update 2. Solution Veeam Availability for Nutanix AHV 1.0 Update 2 includes fixes for series of bugs and issues. The most critical ones are listed below. Improved backup performance in some cases due to not enough queue depth on...

Tenant's Remote Management status is Unknown

Challenge After installing Update 4 for Veeam Backup & Replication 9.4, a Cloud Connect tenant's Remote Management status is shown as Unknown. Cause This is a minor UI issue in Update 4 that doesn't have any impact on Product functionality, Remote Management should work as usual. Solution The iss...

Veeam Backup for Microsoft 365 v2 cumulative patch KB2809

Challenge Veeam Backup for Microsoft 365 v2 cumulative patch KB2809. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0.0.567 or 2.0.0.594 see KB2765 for more details prior to installing this cumulative patch KB2809. You can check the product version under Help About ...

Certificate expiration date

Challenge The following error message appears when starting Veeam Backup and Replication console: Cause Veeam Backup and Replication self-signed certificate expires 11 months after installation. The certificate is renewed, but Veeam Backup Service still has information about the old one in the...

Veeam Backup for Microsoft 365 v2 cumulative patch KB2765

Challenge Veeam Backup for Microsoft 365 v2 cumulative patch KB2765 Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0.0.567 prior to installing this cumulative patch KB2765. You can check this under Help About in Veeam Backup for Microsoft 365 console. After upgradin...

Veeam Service Provider Console – Compile and Upload ConnectWise Manage Plugin Logs

This article covers how to properly compile your Veeam Service Provider Console ConnectWise Manage Plugin logs...

Event ID 9782 is thrown after successful backup

Challenge During Exchange 2010 application aware backup with "Copy only" option enabled you notice following events in Application event log on Exchange server: Log Name: Application Source: MSExchangeIS Date: 5/10/2018 5:38:39 PM Event ID: 9782 Task Category: Exchange VSS Writer Level: Error...

Installing Patch 1376 on Veeam Availability Console Microsoft Marketplace Appliance

Challenge Applying this update to a Veeam Availability Console VAC Azure Appliance fails with: "A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard." Cause Azure...

Microsoft Azure Government Cloud support

Challenge Direct Restore to Azure functionality does not support Microsoft Azure Government Cloud. Cause Microsoft Azure Government Cloud requires a different Azure environment configuration that Veeam Backup & Replication 9.5 Update 3 does not implement out of the box. Solution Please perform...

Long Infrastructure Object Removal

Challenge Sometimes when you remove an infrastructure object vCenter or Hyper-V server from the Veeam ONE Monitor client, the removal process may take longer than expected. Cause Once you click the Remove server button from the infrastructure tree view, it could take some time to remove the data...

How to Contact Veeam Support Management

Contacting Support Management Veeam prides itself on our phenomenal Support Team and invests heavily in ensuring that the first person you talk to is a highly qualified specialist with the knowledge to investigate and solve your case. We strive to ensure that we continue to provide this level of...

Using standalone Veeam Agent for Microsoft Windows with a Microsoft Failover Cluster

Purpose This article documents limitations and considerations for Veeam Agent for Microsoft Windows when installed in a Microsoft Failover Cluster. Solution Microsoft Failover Clusters are fully supported by Veeam Agent for Microsoft Windows when managed by Veeam Backup & Replication. Veeam Agent...

Data Warehouse Permission issues

Cause MP Version 8 uses dataset rules to collect host security profiles and snapshots. When a collector is installed on an agent, there is no issue. The data is forwarded to Management Server and written to DW under the DW account. When a collector runs on a Management Server which is our use cas...

Enterprise Plus license is required error on dashboards and reports

Cause Veeam MP license is synchronized to the Data Warehouse then reports load this information. If license is invalid in the Data Warehouse due to Synchronization server having issue this error will occur. Solution 1. Open SCOM Operations Manager Console. 2. Select Discovered Inventory 3. Filter...

Creating a backup storage dump

Purpose This article documents how to create a "storage dump" from a Veeam backup file. The storage dump is a human-readable output of the backup file's metadata containing: Backup file parameters FIB files-in-backup hierarchy FIB blocks map Offset / size / compression type of data blocks...

Microsoft KB4013429 breaks Hyper-V 2016 Backup

Challenge After installing Microsoft KB4013429 update on a Hyper-V host, Hyper-V backups may fail. Removing the update may cause the host to enter a BSOD loop. Cause The problem appears only if KB4013429 update is installed not on all nodes of a Hyper-V cluster. In more detail, the issue persists...

Veeam Backup for Microsoft 365 1.0 Update 1 Release Notes

Challenge Veeam Backup for Microsoft 365 1.0 Update 1 Release Notes Cause Note: After installing Update 1, please install the latest update. The package contains two files: Veeam.Backup365.msi and VeeamExplorerForExchange.msi. Prior to installing this update please reboot the Veeam Backup for...

FLR Fails When VMDK Is Encrypted With HyTrust

Challenge Attempting to restore guest files using Windows File Level Restore fails when the machine's VMDKs were encrypted using HyTrust. Cause As the VMDKs are encrypted, they can not be mounted to be browsed using the File Level Restore browser. Solution To work around this issue, review KB1459...

Release Notes for Veeam Backup & Replication 9.5 Update 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 1 Cause Please note that this is an incremental update of the Veeam Backup & Replication version 9.5...

Space Requirements for Backup Copy Jobs

Space Requirements for Backup Copy Jobs...

Failed job is marked as Successful on the Cloud Provider side

Challenge In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server. Cause Generally, cloud job sessions are marked failed on the SP backup server in the following cases: All cloud gateways are unavailable There is not enough...

Standalone Tape Fails All Operations

Standalone Tape Fails All Operations...

Veeam Backup & Replication add-on for Kaseya compatibility with Veeam Backup & Replication 9.x

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication add-on for Kaseya needs to support Veeam Backup & Replication 9.x monitoring. Cause The names of Veeam Backup & Replication services...

Collection of historical performance data fails after upgrading to vSphere 5.5 Update 3

Challenge After update to vCenter 5.5 U3 historical performance collection fails with error "Unable to collect performance. A specified parameter was not correct. querySpec.size". Cause With vCenter 5.5 Update 3 VMware has limited the size of query in order to protect the vCenter database more...

Network traffic encryption enabled within job when no rule has been set and the Veeam server has a Public IP

Challenge During the processing of a VM by Veeam Backup & Replication on a server with a Public IP, the notification stating "Network traffic will be encrypted" is shown even though no rule is in place within the network traffic rules. Cause By default Veeam Backup & Replication enables encryptio...

Backup Job or Backup Proxy rescan fails with “Failed to create processing task for VM Error: Disk 'GUID' not found”

After installing patch 1 for Veeam Backup & Replication 8, jobs may start to fail with the following error message:Error Failed to create processing task for VM Error: Disk ''...

How to enable FILESTREAM and install RBS APIs in SQL for VESP

This KB article documents information that other users have found useful when configuring FILESTREAM and/or installing RBS APIs to work with Veeam Explorer for Microsoft SharePoint...

LabTech Database Backup Tasks Run Too Long

Challenge With Veeam Plug-in for LabTech, the database backup tasks run for an extended period of time. Cause This happens due to the growth of pluginveeambrsystemlog table. Solution The issue should be fixed in later releases. In the meantime, a workaround is available. Download the fix here...

Job's Next Run Date Doesn't Match Schedule

Challenge The 'Next Run' date shown for a job does not match the settings selected in the Schedule tab of the job. For example, a job configured to run Monthly on the last Saturday displays a 'Next Run' date of the upcoming Saturday, which is not the last Saturday of the month. Cause This occurs...

Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines

Challenge Guest OS and Guest DNS name properties are empty or not updating on Hyper-V virtual machines Cause Veeam Management Pack 7.0 R2 for Hyper-V contains a bug which prevents these properties from being collected Solution Patch is available for Veeam Hyper-V Management Pack. Please contact...

Issue with Hyper-V Reports in MP builds 7.0.0.1911 and 7.0.0.1913

Challenge The following Hyper-V reports show no performance data: Performance Forecast for Hyper-V Clusters Performance Forecast for Hyper-V Storage Host Failure Modelling What-If VM Deployment Planning model existing VMs What-If VM Deployment Planning manual resource entry Virtual Machines...

Replication job task fails with "Cannot process VM, template processing is disabled"

Challenge A Replication job displays the following error message for a VM that was previously able to be replicated: Task failed. Error: Cannot process vm-: template processing is disabled Copy Cause This issue occurs when a VM that was added to a replication job is converted to a template...

Existing Hyper-V backup and replication jobs processing VM with SCSI disks start to consume x2 space on target storage after upgrade to v8

Challenge After upgrading to v8 the following issues are observed with the existing jobs processing Hyper-V VMs with SCSI disks: 1. First backup job run will transfer entire VM disks into the incremental backup storage. The following job runs will operate normally - regular incremental restore...

Installation of Veeam Backup & Replication version 8 fails

Challenge Installation of Veeam Backup & Replication fails with one of the following errors: 1. Cannot get 'Veeam Backup and Replication Service' service account name. or 2. Failed to use specified user account. Cause Both of these issues occur when reinstalling Veeam. Solution To resolve the...

Unable to add DataDomain DDBoost repository connected over Fibre Channel

Challenge When adding DataDomain as a backup repository using DDBoost over Fibre Channel, the following error is shown: Failed to connect to 'DFC-'. --tr:Unable to initialize Data Domain connection. --tr:Failed to call DoRpc. CmdName: DDBoostCheckConnection. invalid argument. Err: 5008 Failed to...

After replacing the license file, you get warnings about a “Grace Period” to renew the license in 4000 days

Challenge This article covers an issue which impacts the following versions differently, but is caused by the same issue. Veeam Backup & Replication 7 Veeam Backup & Replication 8 and 9 ─ ───────────────────────────────────────────────────────── Veeam Backup & Replication 7 ─...

Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation

Challenge Inventory job or any tape jobs may fail with an error "Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation" You may find following entries in the Job..TapeVmBackup.log / Job..TapeFilesBackup or Job.Tapelibraryinventory.TapeInventory:...

Failed to lock file on VM PowerOn (SureBackup\Instant Recovery)

Challenge SureBackup or Instant VM Recovery fails with an error relating to failure to power on. The SureBackup log file contains the following error: Info VimApi PowerOffVM, type "VirtualMachine", ref "vm-xxxx" Error SureBackup operation has been failed Info VimApi PowerOffVM, type...

Tape configuration restore

Challenge Due to architecture limitations, configuration backups created with Veeam Backup & Replication 7.0 did not capture database records that were responsible for displaying VMs processed with jobs in the Veeam Backup & Replication console. These limitations applied to all types of jobs,...

Windows Server IoT/Windows Storage Server — Support Statement

Support Statement At Veeam, we understand that some customers may have hardware that comes pre-installed with Windows Server IoT or Windows Storage Server, and they may want to use these to fill the role of Veeam-product component servers. While Windows Server IoT and Windows Storage Server are...

VMware high latency feature resets to 'normal' after snapshot removal

Challenge The Latency Sensitivity option resets to 'normal' after VMware snapshot removal. This behavior persists regardless of any settings. Cause This is a known issue in ESXi 5.5.x. Please see the following KB article for more information: http://kb.vmware.com/kb/2079787 Solution This issue wi...