All Veeam services stop at the same time everyday

Challenge Veeam services stop at the same time every night. Cause Microsoft SCCM has a Health Agent Task scheduled to run over night. The task does not support WMI 3.0. WMI 3.0 is incorporated in Veeam Backup & Replication as a dependency. When the Health Agent clears the WMI repository, it kills...

Upgrade to version 6.5 fails with the "Unable to connect to SQL Server" error

Challenge When upgrading to Veeam Backup & Replication version 6.5 you receive the error: "Unable to connect to SQL Server servername=:Login failed for user", even though the dbowner account is used. You also experience one of the following symptoms: You receive repeated logon windows You receive...

Failed to parse "-quiescedsnap"

Challenge After you upgrade to VMware vSphere 4.1 Update 3, a new line is added to virtual machine configuration files .vmx. The line makes the VM configuration files invalid. As a result, Veeam Backup & Replication jobs fail. Solution The issue has been resolved in build 6.1.0.205. For details,...

Virtual Infrastructure topology is not available in SCOM console

Challenge Despite the OmTopology.xml being created in the Collector installation folder the Veeam views in SCOM are empty, and the OperationsManager logs on the Collector server contain events 999 with the following message: Error Loading XML document C:\Program Files\Veeam\Veeam Virtualization...

Incorrect hardware status returned from vCenter 5 when collected through vSphere API

Challenge When nworks uses "Refresh Hardware" calls, hardware status is not updated on vSphere 5 Cause vSphere 5 does not update the hardware status data available through API - this can be verified in vSphere Managed Objects Browser, which shows an outdated status, while the host MOB will show t...

Disabling Collection of Historical Performance Data

How to disable collection of historical performance data and use Veeam ONE Monitor for real-time monitoring only...

Failover or Surebackup Starts a Virtual Machine With an Incorrect Ethernet Interface

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you back up/replicate/copy/clone a vSphere VM runnin...

How to Run Multiple Instances of the Veeam One Client

Purpose This article documents to enable multiple instances of the Veeam ONE Client to be launched on the same machine. By default attempting to launch a second Veeam ONE Client while one is already running will change focus to the existing running Veeam ONE Client. The setting document in this...

Veeam ONE: No Collection Data within Monitor, or Collection Stops Updating.

Challenge Data collection stops within Veeam ONE Monitor, or there is no longer any new data from a certain point. Cause This is due to the following database error involving a lack of space in the primary file group for the database .mdf file. Here is a snippet from the Monitor Logs that you wil...

Performing an AIR restore without Enterprise Manager

Purpose You wish to perform an AIR Exchange, Active Directory, or SQL item restore, but do not have Enterprise Manager installed. Solution To perform an AIR restore without Enterprise Manager, run the SureBackup job created for the restore. Once it is running and complete, open the session and...

Issue With Data Warehouse Instance Collation

Challenge The following error message is displayed while generating reports: Cannot resolve the collation conflict between "SQL collation "SQLLatin1GeneralCP1CIAS" and "YourSQLCollationName" in the equal to operation. Cause A non-default SQL Collation is in use that is not supported by OpsMgr,...

Empty sockets counter in nworks Enterprise Manager

VMware vCenter or hosts have been added into Enterprise Manager and the amount of sockets is displayed correctly; however, once the maintenance procedure has been performed against the hosts and the hosts are restarted, then some of the hosts become unlicensed Enterprise Manager shows "0" instead...

Installing a new license does not take effect/hold.

When installing a new license for Backup & Replication, the license key does not apply or hold...

One or more arguments are not correct

Challenge Installation of AIR Wizard any of them fails with the error "One or more arguments are not correct." Cause There is a conflict with the Windows firewall. Solution Disable Windows Firewall and make sure its Windows service is stopped even if it is disabled, make sure it was stopped befor...

Failed to configure DC (Host is not licensed for this feature)

Challenge Cause The DC boots up only in the DSRM and all services are not operational. Solution To address this: Make sure ESX is licensed with the vStorage APIs feature. Make sure that the account used to backup the Virtual Machines has full administrative rights on Vcenter and is member of loca...

VIX Error: Failed to resolve host Code: 30006

VIX Error: Failed to resolve host Code: 30006...

Release Information for Fsas ETERNUS EP300 Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Fsas ETERNUS EP300 Plug-In v2.2.309, make sure that you are running Veeam Backup &...

How to Export Console and HAR File

Purpose This article documents how to generate a HAR file HTTP Archive to provide additional diagnostic information when investigating issues for web-based applications e.g., Veeam Software Appliance, Veeam Backup & Replication Web UI, Veeam Service Provider Console, Veeam Recovery Orchestrator,...

No action was taken because the import artifacts already existed

Challenge Veeam Kasten for Kubernetes has smart logic built-in to perform intelligent actions. Assuming an Import job on the target cluster was successfully completed, unless there's a new restorepoint from the source cluster, the job won't run. This can happen if: there are no new restorepoints ...

Alternate Repository for Veeam Kasten for Kubernetes Container Images

Solution This article documents an alternate location where Kasten's images are stored. Kasten's container images are hosted on the Google Container Registry gcr.io/kasten-images; however, this location may be inaccessible due to country-specific or company-imposed firewalls. If allowing access t...

Veeam Explorer for Microsoft Teams Error: "Tab type is not supported"

Challenge The Tenants of a Service Provider, who has recently upgraded to Veeam Backup for Microsoft 365 version 7.0.0.3604 P20230512, may receive the following error when attempting to restore using Veeam Explorer for Microsoft Teams: Tab type is not supported. Cause This error occurs because th...

How to Restrict Which Azure Subscriptions Are Accessible to an Azure Compute Account

Purpose This article documents how to restrict which subscriptions will be accessible to an Azure Compute account used by Veeam Backup & Replication. Use Case By default, IAM roles are assigned to a newly created Microsoft Entra ID application on all subscriptions visible to the Microsoft Entra I...

Veeam Backup for Microsoft 365 Auto-Update Fails - "Offline thumbprint check failed: certificate is invalid"

Challenge Veeam Backup for Microsoft 365's auto-update activated via the user interface may fail with: Offline thumbprint check failed: certificate is invalid. Cause This error is related to the Veeam Backup for Microsoft 365 updater's certificate checks. Solution This issue was resolved starting...

Features of Veeam Backup & Replication may not function when the Veeam Backup Service is run as a user that is not assigned the "Veeam Backup Administrator" role

Article Applicability This article is specific to a situation in which the Veeam Backup Service is set with a "Log On As" other than Local System. Challenge When the Veeam Backup Service is set to use a specific user as the service's "Log On" account, some features may not function correctly if...

Release Information for Veeam ONE v11a

This version has been superseded by Veeam ONE 12. Requirements Make sure you are running Veeam ONE version 9.5 Update 4 build 9.5.4.4566 or later builds before installing this update. You can check this under Help | About in the Veeam ONE Client. After upgrading, your build number will change to...

Veeam Management Pack 9.0 Patch 1 for Microsoft Hyper-V monitoring

This version has been superseded by Veeam Management Pack for Microsoft System Center version 9a. Challenge After upgrading to Veeam Management Pack to version 9.0, Hyper-V hosts disappear partially or entirely from the Hyper-V Servers tab of the Veeam UI. At the same time, Hyper-V infrastructure...

Information about Kasten K10 licensing and Kasten K10 support

Objective This article documents how to retrieve a purchased Kasten K10 license code. Solution How to retrieve a copy of the initial Kasten K10 license code After you purchase a Kasten K10 license code, it is sent to your email. If that license code has been lost or another copy is needed, you mu...

Release Information for Veeam Backup for Microsoft Azure v2a

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.337. What's New The new version...

How to split entire organization backup job on per-service basis

Challenge It might be required to create a backup job that would only process a particular Microsoft Office 365 service. This might help to improve backup performance of each service as well as to isolate performance issue to a particular service. Solution This example demonstrates creating a...

Exchange backup fails after upgrading to Veeam Backup for Microsoft 365 v5

Challenge After upgrading Veeam Backup for Microsoft 365 to v5, backup of Exchange Online data may fail with " Unauthorized 401" error. The issue affects organizations using Modern authentication and legacy protocols with application secret. Cause Starting v5 Veeam Backup for Microsoft 365 has...

How to Configure Connections Required for Veeam Backup for Google Cloud in Highly Secured Environments

If your backup appliance is deployed in a highly secured environment with all outbound connections restricted, you must perform the following configuration steps to make Veeam Backup for Google Cloud function properly: 1. Allow internet access to the following Google Cloud APIs: Compute Engine AP...

Veeam Service Provider Console v5 Patch 1

This patch has been superseded by Veeam Service Provider Console v5 Patch 2. Requirements Please confirm you are running version 5.0.0.6726 before installing Patch 1. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After upgrading...

Release Information for Veeam Backup for Nutanix AHV 2.1

This update has been superseded by Veeam Backup for Nutanix AHV 3.0. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.1 supports integration with Veeam Backup & Replication version 10 and later. Y...

How to specify an Azure Active Directory tenant for Azure Cloud Credentials wizard to use

Challenge You are adding a Microsoft Azure account to Veeam Backup & Replication. You need to select the method of importing your Azure Resource Manager subscription, and you want to use an existing Azure Active Directory Account. Also, you have more than one Azure Active Directory tenant...

Veeam Backup for Microsoft 365 Upgrade Paths

Shared Server with Veeam Backup & Replication If Veeam Backup & Replication is installed on the same server as Veeam Backup for Microsoft 365, upgrade Veeam Backup for Microsoft 365 before upgrading Veeam Backup & Replication. Shared Server Compatibility of Veeam Backup for Microsoft 365 and Veea...

Release Information for Veeam Backup for Microsoft 365 5b

This update has been superseded by Veeam Backup for Microsoft 365 5b cumulative patch KB4124. Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5b: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553,...

Backup repository upgrade fails after upgrading to v5

Challenge A local backup repository fails to upgrade after upgrading to Veeam Backup for Microsoft 365 5.0 version 5.0.0.1061. Cause In case when the Team Chat folder has been protected with the earlier version of Veeam Backup for Microsoft 365, a backup repository may contain items with several...

Veeam products may fail to install on Windows 10 version 20H2

Challenge An attempt to install Veeam products may fail with the following error: "Setup failed". This error may affect the following products: Veeam Backup & Replication Veeam Availability Orchestrator Veeam Service Provider Console Veeam ONE Cause If a Microsoft SQL Server is not installed...

Veeam Backup for Google Cloud Recovery/Migration Procedure

Challenge This article explains how to recover Veeam Backup for Google Cloud data in case the backup appliance gets corrupted and requires the data to be moved to a new instance as the data contains important information about restore points, repositories, policies and so on. Solution Recommended...

Release Information for Veeam Backup for AWS v3

Requirements Please confirm that you are running version v2 build 2.0.0.600 or later prior to upgrading. You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS...

Connecting Restored VM Instances to New Networks in Veeam Backup for Google Cloud

Challenge By default, every VM instance in a VPC network has a single default network interface, and you cannot add or remove network interfaces from an existing VM instance. This means that Google Cloud does not allow you to attach the network interface of a VM instance to a different network wh...

Additional Information on Cost Estimation in Veeam Backup for Google Cloud

Challenge The cost estimation feature allows you to approximately estimate the costs of Google Cloud resources required to run data protection operations for a backup policy. You can obtain granular information on how much costs running the policy will incur, with an option to export the estimati...

Veeam Support For Azure FIles

This article provides information around Veeam Backup & Replication support for Microsoft Azure Files. Note that it is possible to protect Azure Files natively with Azure Files Policies in Veeam Plug-In for Microsoft Azure. This article specifically discusses using Veeam Backup & Replication in...

Veeam Agent for Oracle Solaris Skips Hidden ZFS Snapshots

Challenge Veeam Agent for Oracle Solaris does not back up hidden ZFS snapshots. Cause Veeam Agent for Oracle Solaris cannot back up hidden ZFS snapshots that are explicitly specified as a source for backup. This is a by-design limitation from Oracle. By default, the .zfs directory is not visible...

Release Information for Veeam ONE 10a

Challenge Release Information for Veeam ONE 10a build 10.0.2.1094. Cause Please make sure you are running version 9.5.0.3801 9.5 Update 3 or later prior to installing this update. You can check this under Windows Programs and Features. After upgrade, your build will be version 10.0.2.1094. Soluti...

How to Deploy FLR Relay Proxy

Deprecated Feature The FLR Relay Proxy feature described in this article was deprecated in Veeam Backup for AWS 7. In deployments where the feature was enabled before upgrading to Veeam Backup for AWS 7, the FLR Relay tab will still appear in the options. However, for Veeam Backup for AWS 7...

How to create IAM Policy

Please refer to: How to create an IAM policy in the AWS Management Console If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case. To submit feedback regarding this article, please click this link: Send Article Feedback...

Release Information for Veeam ONE 9.5 Update 4

Challenge Release information for Veeam ONE 9.5 Update 4 Cause Please confirm you are running version 9.0.0.2088, 9.5.0.3201, 9.5.0.3254 or 9.5.0.3801 prior to installing this update. You can check this under Help | About in Veeam ONE console. After upgrading, your build will be version 9.5.4.456...

Veeam Backup for Microsoft 365 v2 cumulative patch KB2809

Challenge Veeam Backup for Microsoft 365 v2 cumulative patch KB2809. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0.0.567 or 2.0.0.594 see KB2765 for more details prior to installing this cumulative patch KB2809. You can check the product version under Help About ...

How to Move Veeam Backup for Nutanix AHV Backup Files

Purpose This article documents how to migrate Veeam Backup for Nutanix AHV backup files to a different Veeam Backup & Replication Repository. Solution Considerations and Limitations This process only works when moving backup files between Repositories of the same Veeam Backup & Replication server...