Veeam ONE Upgrade Paths

Purpose This article documents the upgrade path to be taken to get to the most recent version of Veeam ONE. Solution End of Support Upgrade Path If you are using a version of Veeam ONE VONE that has reached its End of Support EOS and cannot be directly upgraded to a supported version, you will ne...

Application Migration - Best Practices and Prerequisites

Purpose This article explains the prerequisites and best practices that must be considered for successful import during application migration. Solution Veeam Kasten for Kubernetes platform is built to support application migration across clusters, which is an extremely powerful feature that enabl...

Veeam Kasten for Kubernetes Performance Troubleshooting Guide

Purpose This article documents two of the most common performance tuning settings for Veeam Kasten for Kubernetes. Veeam Kasten for Kubernetes uses helm parameters, which can be tuned to adjust performance. The default settings should suit most environments. However, in complex environments,...

Support Statement - Exchange Online Basic Authentication Deprecation

Purpose This article provides information on actions that must be taken to ensure Veeam Backup for Microsoft 365 will continue to function after the Basic Authentication Deprecation in Exchange Online. Associated Error Messages The following errors may be shown in Veeam Backup for Microsoft 365...

Veeam Backup for Microsoft 365 Auto-Update Fails - "Offline thumbprint check failed: certificate is invalid"

Challenge Veeam Backup for Microsoft 365's auto-update activated via the user interface may fail with: Offline thumbprint check failed: certificate is invalid. Cause This error is related to the Veeam Backup for Microsoft 365 updater's certificate checks. Solution This issue was resolved starting...

Veeam's VSS Operations With SMB 3.0 Impacted by Windows June 14, 2022 Update

Challenge After installing the Windows June 14,2022 update KB5014702/KB5014746 on a Windows file server hosting SMB 3.0 shares, the follow Veeam Backup & Replication operations may be impacted: If those SMB 3.0 shares are added to Veeam Backup & Replication with the "Backup from Microsoft VSS...

Veeam API Integration Guide

Purpose This article documents the methods and capabilities of API integration with Veeam's products. API | Description | Reference | Example ---|---|---|--- Integration via PowerShell Veeam Backup & Replication | Full administrative, query, and operational control equivalent to the administrativ...

Release Information for Veeam Backup for Microsoft 365 5d Cumulative Patch KB4278

Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.3.1033 or higher prior to installing this cumulative patch KB4278. You can check this under Help and Support About in Veeam Backup for Microsoft 365 console. After upgrading, your build version will change to...

Release Information for Veeam Backup for Microsoft Azure v2a

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.337. What's New The new version...

Authorization for organizations with modern app-only authentication fails due to expired SSL certificate

Challenge An attempt to authenticate a tenant connection using Veeam Backup for Microsoft 365 REST API fails with an invalid/expired certificate error. Cause The SSL certificate for the login.microsoftonline.com site has expired in the local certificate store. Solution To update an expired...

How to split entire organization backup job on per-service basis

Challenge It might be required to create a backup job that would only process a particular Microsoft Office 365 service. This might help to improve backup performance of each service as well as to isolate performance issue to a particular service. Solution This example demonstrates creating a...

Exchange backup fails after upgrading to Veeam Backup for Microsoft 365 v5

Challenge After upgrading Veeam Backup for Microsoft 365 to v5, backup of Exchange Online data may fail with " Unauthorized 401" error. The issue affects organizations using Modern authentication and legacy protocols with application secret. Cause Starting v5 Veeam Backup for Microsoft 365 has...

How to Configure Connections Required for Veeam Backup for Google Cloud in Highly Secured Environments

If your backup appliance is deployed in a highly secured environment with all outbound connections restricted, you must perform the following configuration steps to make Veeam Backup for Google Cloud function properly: 1. Allow internet access to the following Google Cloud APIs: Compute Engine AP...

The provided client secret keys are expired.

Challenge Veeam Backup for Microsoft 365 displays one of the following errors: The provided client secret keys are expired. Copy Error: AADSTS7000222: The provided client secret keys are expired. Visit the Azure Portal to create new keys for your app, or consider using certificate credentials for...

Granular AWS Account Permissions for Connection to and Upgrading of Veeam Backup for AWS Appliance

This article documents the granular permissions needed for connecting to an existing Veeam Backup for AWS appliance...

Release Information for Veeam Backup for Nutanix AHV 2.1

This update has been superseded by Veeam Backup for Nutanix AHV 3.0. Requirements Be sure to review the upgrade check list section of the User Guide document closely prior to upgrading as Veeam Backup for Nutanix AHV 2.1 supports integration with Veeam Backup & Replication version 10 and later. Y...

Veeam Service Provider Console Plugin for ConnectWise Automate opens empty configuration in ConnectWise Automate Control Center

Challenge After successfully installing the Veeam Service Provider Console Plugin for ConnectWise Automate, the Integration tab for Veeam Service Provider Console displays no data. Cause Lack of permissions for account used to log in to ConnectWise Automate and coexistence of 2 plugins: Veeam...

How to specify an Azure Active Directory tenant for Azure Cloud Credentials wizard to use

Challenge You are adding a Microsoft Azure account to Veeam Backup & Replication. You need to select the method of importing your Azure Resource Manager subscription, and you want to use an existing Azure Active Directory Account. Also, you have more than one Azure Active Directory tenant...

Veeam Backup for Microsoft 365 retention policy miscalculation causing data loss

Challenge When you have deployed Veeam Backup for Microsoft 365, use snapshot-based retention and storing data on a Jet Database-based repository then your solution might mistakenly remove restore points of Exchange data that are still valid. This applies to versions 5.0 Day 0 Update and earlier...

Veeam Backup for Microsoft 365 4c cumulative patch KB4099

This patch supersedes Veeam Backup for Microsoft 365 4c cumulative patch KB4083. Requirements Please confirm you are running Veeam Backup for Microsoft 365 version 4c builds 4.0.1.531, 4.0.1.545, 4.0.1.612 prior to installing this cumulative patch KB4099. You can check this under Help and Support...

Backup repository upgrade fails after upgrading to v5

Challenge A local backup repository fails to upgrade after upgrading to Veeam Backup for Microsoft 365 5.0 version 5.0.0.1061. Cause In case when the Team Chat folder has been protected with the earlier version of Veeam Backup for Microsoft 365, a backup repository may contain items with several...

Veeam ONE creates or changes local accounts of the "Veeam_*" format at the Veeam ONE server machine

Challenge Veeam ONE creates or changes local accounts of the "Veeam" format on the Veeam ONE server machine. Cause This behavior is a part of the Veeam ONE design. Veeam ONE creates these temporary Windows accounts for login and authentication operations between Veeam ONE components and VMware...

Release Information for Veeam Backup for AWS v2 Patch 1

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for AWS. After installing Veeam Backup for AWS v2 Patch 1, your build version will be 2.0.1.622...

Network mapping does not work for Hyper-V replicas in Veeam Cloud Connect after renaming Hyper-V virtual switch

Article Applicability This article relates to a known issue documented in the Veeam Cloud Connect User Guide: After you subscribe a tenant to a Hyper-V hardware plan, you cannot rename the virtual switch in Microsoft Hyper-V infrastructure that is used by VM replicas. If you rename the virtual...

Veeam Support for Azure Stack Hub

Overview Veeam Backup & Replication supports backup and restore of workloads running on Azure Stack Hub using Veeam Agent for Microsoft Windows and Veeam Agent for Linux. These can be centrally managed with Veeam Backup & Replication. Restore operations are performed using the Direct Restore to...

Advanced transport modes (HotAdd and SAN) fail over to NBD mode

Challenge Advanced transport modes Virtual Appliance HotAdd or Direct Storage access may not work, failing over to the NBD transport mode instead. If you are seeing error "Cannot use advanced transport modes, failing over to NBD " you should check the HotAdd attacher agent log default location -...

Veeam Backup & Replication 10 Cumulative Patch 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running the GA build of version 10 build 10.0.0.4461 or 10.0.0.4461 P1 prior to installing this update. You can check this und...

Veeam Backup for Microsoft Azure Recovery/Migration Procedure

This document explains how to recover or migrate Veeam Backup for Microsoft Azure data to new instance.A Veeam Backup for Microsoft Azure instance may fail or get corrupt and requires the data volume...

Release Information for Veeam Backup & Replication 10

This version has been superseded by Veeam Backup & Replication 10a. Challenge Release information for Veeam Backup & Replication 10. NOTE : A cumulative hotfix rollup that addresses issues reported by customers on the original build of v10 GA is now available, click here for more information...

Veeam Availability Orchestrator v2 Patch 1 (build 1463)

Challenge This patch fixes the following issue found in VAO 2.0. The presence of backup job objects created by Veeam plug-in backup jobs cause VAO Restore Plans to fail locating valid restore points required for the restore process. The following example shows the issue found in the Readiness Che...

Slow performance for a single tenant database backup of the SAP HANA system

Challenge When backing up a small 128 GB tenant/system DB of SAP HANA, the backup performance might be comparatively slower than a file based backup or using a different backup solution. Cause After several customers pointed out the performance degradation - compared to file based backups - the...

Veeam Availability Console v3 Patch 1 (build 2703)

Challenge Veeam Availability Console v3 Patch 1 build 2703 Cause Please confirm you are running version 3.0.0.2647 prior to installing this Patch 1. You can check this under Windows Programs and features. After upgrading, your build will be version 3.0.0.2703. Note: This patch needs to be install...

vCloud Director integration doesn't work in Veeam Availability Console 3.0

Challenge When creating a Reseller or a Company you cannot assign vCloud Director resources to it even though vCD has been added to the Cloud Connect server Cause Due to the discovered issue in Veeam Backup & Replication 9.5 Update 4 GA, vCloud objects are not properly collected by Availability...

Adding Server 2019/Hyper-V 2019 to Veeam Fails

Article Applicability This article is specific to an issue with Server 2019/Hyper-V 2019 build 1809 aka "October 2018 Update". If you are seeing the error documented on this KB and the Windows Server is not running Server 2019 build 1809, please review the following articles: "Invalid Credentials...

SureBackup performance impacted after installing Veeam Backup & Replication 9.5 Update 4

Challenge You may notice SureBackup job performance degaradation and higher space utilization after upgrading to Veeam Backup & Replication 9.5 U4 9.5.4.2615. Cause Upgrade to Veeam Backup & Replication 9.5 U4 has changed the default location for redo logs for verified VMs impacting original...

How to Collect Logs for Veeam Management Pack for Microsoft System Center

Purpose This article documents how to collect logs for Veeam Management Pack for Microsoft System Center. Solution For VMware Infrastructure To investigate issues associated with a VMware Infrastructure, logs should be collected from both Veeam Management Pack for Microsoft System Center and the...

Veeam Availability Orchestrator cannot add vCenter Server or standalone host due to time difference

Challenge When you try to add a VMware vCenter Server or a standalone VMware ESXi with a different time zone, the operation may fail with an error informing that time difference between Veeam Availability Orchestrator and the remote host is too large. Solution To resolve the issue, follow the nex...

Repository Unavailable to Veeam Agent for Microsoft Windows Installed on a Veeam Backup and Replication Server

Challenge The behavior described here can be observed in the following configuration: - multiple installations of Veeam Agent for Microsoft Windows VAW are targeted at a Veeam Backup and Replication VBR repository within the same domain; - all VAW-processed computers are added to an AD computer...

Restoring GPT Disk to Incompatible Legacy BIOS System

Challenge After selecting a restore point during the bare metal restore configuration, the following message pops up: OS disk in backup uses GPT disk. This may cause boot issues on BIOS systems. If this is ignored and the restore process completes, the following may happen when the restored machi...

Failed to import Veeam Cloud Connect certificate after Veeam Availability Console server migration

Challenge After migrating your Veeam Availability Console VAC installation to a new server and adding an existing Veeam Cloud Connect VCC server, the following certificate error may be observed: Failed to import certificate from the Veeam Cloud Connect server. See debug logs for more information...

How to collect logs for cases involving Oracle

Challenge An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather information from your servers and databases to investigate this issue. Additional logs must be gathered manually from the guest OS on...

Veeam Agent for Microsoft Windows fails to start due to a port conflict

Challenge A Veeam Agent for Microsoft Windows backup job ​with the following error message: Error: The remote procedure call failed and did not execute RPC function call failed. Function name: GetSvcVersion. Target machine: xxx.xxx.xxx.xxx Copy Cause This error message relates to a failure to...

Using standalone Veeam Agent for Microsoft Windows with a Microsoft Failover Cluster

Solution Information regarding Standalone Veeam Agent for Microsoft Windows operations with a Microsoft Failover Cluster is available in the Veeam Agent Management Guide: Veeam Agent for Microsoft Windows User Guide Backing Up Cluster Nodes as Individual Computers If this KB article did not resol...

Sleep mode interrupts the backup job

Challenge If the machine is put to sleep while the backup job is running, the job will fail. Cause If your computer is in standby mode when the backup job is scheduled to start, Veeam Agent for Microsoft Windows automatically wakes your computer from sleep. More information can be found here...

Importing Veeam ONE Monitor alarms

Challenge You need to import all alarms with their default values into Veeam ONE Monitor. Solution 1. Obtain the full list of alarms for version 9.0 here or for version 9.5 here. 2. Open Veeam ONE Monitor and navigate to the Alarm Management node. 3. Right-click on the container you wish to impor...

Advanced Optimization of Veeam Backup & Replication Configuration for VMware VSAN

Article Applicability This article is intended to provide additional information beyond the basic advice found in the Veeam Backup & Replication User Guide: Virtual Appliance Mode for VMs on VSAN. Purpose This article provides additional advice for optimizing Veeam Backup & Replication...

Veeam Backup for Microsoft 365 1.0 Update 1 Release Notes

Challenge Veeam Backup for Microsoft 365 1.0 Update 1 Release Notes Cause Note: After installing Update 1, please install the latest update. The package contains two files: Veeam.Backup365.msi and VeeamExplorerForExchange.msi. Prior to installing this update please reboot the Veeam Backup for...

NetApp hardware VSS provider limitation

Challenge Hyper-V Backup/Replication Job utilizing NetApp Data ONTAP VSS Hardware Provider reports warning or error message: "Another shadow copy creation is already in progress. Please wait a few moments and try again" Cause NetApp hardware VSS provider doesn't allow concurrent snapshot creation...

Veeam Backup & Replication Local Privilege Escalation Vulnerability

Challenge The vulnerability allows any local Windows user with low privileges, such as the ones provided to an anonymous IIS's virtualhost user, to access Veeam Backup logfiles and extract the password, used to run Veeam components, which is stored as a doublebase64 encoded string. Cause The...

"The request was aborted: Could not create SSL/TLS secure channel" after installing Windows Updates

Challenge After installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel. Any other HTTPS connections may be affected as...