Windows Server IoT/Windows Storage Server — Support Statement

Support Statement At Veeam, we understand that some customers may have hardware that comes pre-installed with Windows Server IoT or Windows Storage Server, and they may want to use these to fill the role of Veeam-product component servers. While Windows Server IoT and Windows Storage Server are...

A Duplicate Tape Library is shown in the UI and is offline

Challenge A Tape Library with user-created media pools is shown as "offline ", and a duplicate of the Tape Library, without media pools is shown online instead. This KB article applies only to versions of Veeam Backup & Replication prior to 9.0.x Cause This issue may occur when changing device...

Incorrect values in the properties of objects in SCOM console

Challenge The collection of performance and events works fine, but during investigation of CPU/RAM properties of Hosts, Virtual Machines etc. unexpected values are revealed. For example ESXi host has 345.9 GB of RAM, but the SCOM property field contains 3459 GB. Cause SCOM processes these values...

Installation Fails with Patched Database

Article Applicability The issue documented on this KB is only relevant to Veeam Backup & Replication versions prior to v10. Starting with v10, a different error occurs for the same reason and is documented on KB4204. Challenge When installing Veeam Backup & Replication, selecting an existing...

Missing Data in SCOM Top Dashboards

Challenge While Veeam Collector works fine, and performance data are showing up in SCOM performance views, the Top dashboards are empty. Top Clusters Top Datastores Top Hosts Top Virtual Machines Cause The Top dashboards are populated with data from the Data Warehouse database, unlike the...

Veeam Backup & Replication event set for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Monitoring Veeam Backup & Replication activity through Kaseya. Solution To monitor Veeam Backup & Replication please confirm you are running version 9.0. You can...

There Is Not Enough Space on the Disk

Challenge A job or task reports the error: There is not enough space on the disk Cause This error is relayed by Veeam Backup & Replication when the underlying system reports the error while attempting to write a file. More often than not, this error quite literally means the disk has insufficient...

Prevent Veeam from locking tape drives

Challenge Veeam periodically rescans the tape drives. This locks the drives and prevents other tape software from writing to them. Cause The refresh rate on the automatic rescan is too frequent if using third party tape backup software. Solution The registry keys below prevent Veeam Backup &...

Error: Credentials with id was not found

Challenge Error: Credentials with id '...' was not found Cause Credentials within database need to be reset. Solution When a job fails with the above error you will need to perform the following steps to resolve this issue: 1. Within the 'Backup Infrastructure' pane navigate to 'Windows Servers' ...

Upgrading Legacy Veeam Backup Server

Purpose This article documents how to upgrade Veeam Backup & Replication when the underlying OS the software is installed on is no longer supported by the version of Veeam Backup & Replication being upgraded to. History of Veeam Backup Server Guest OS Compatibility | Veeam Backup & Replication...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

How to Manually Seed a Replica

Purpose Under certain circumstances, the seeding function used by a Replication job may not function correctly. If this occurs, an alternate seeding method is to manually pre-create the replica from a backup and then use the mapping function of the Replication job to map to that restored VM...

Failed to register replica VM

Challenge When using vCenter 4.0 unable to perform replication if target host doesn't have the same vNetwork as source. Replica network re-mapping doesn't work either. Replication job fails to register replica VM with the following error: Failed to register VM, configFile 'Datastore01...

Moving custom attributes through import/export of CSV file

Purpose To export custom attributes from one installation of Business View to another, follow these steps: 1. Click Configuration in the top right corner of the screen and navigate to the Import/Export pane. 2. This step is not mandatory If you want to pre-designate which custom attributes Busine...

Intermittent vCenter disconnections in Veeam ONE Monitor

Challenge vCenter periodically disconnects from Veeam ONE Moniotor. This causes intermittent alerts that get resolved automatically in several minutes when a connection is restored. Cause This behavior is caused by vCenter Update Manager. When checking for updates Update Manager might freeze...

All Veeam services stop at the same time everyday

Challenge Veeam services stop at the same time every night. Cause Microsoft SCCM has a Health Agent Task scheduled to run over night. The task does not support WMI 3.0. WMI 3.0 is incorporated in Veeam Backup & Replication as a dependency. When the Health Agent clears the WMI repository, it kills...

Buttons Disappear on Chinese localized servers in Veeam Backup & Replication object properties

Challenge On Chinese localized servers, buttons will not appear on standard DPI, but will show up instead once the DPI is increased to large. Solution To resolve, use Medium DPI 120 - 125% as opposed to Normal Small DPI 96 - 100%, or change the registry font settings. Note that editing the regist...

Virtual Infrastructure topology is not available in SCOM console

Challenge Despite the OmTopology.xml being created in the Collector installation folder the Veeam views in SCOM are empty, and the OperationsManager logs on the Collector server contain events 999 with the following message: Error Loading XML document C:\Program Files\Veeam\Veeam Virtualization...

Veeam Management Pack for Microsoft System Center Collector Error: "Proxy Authentication Required"

Challenge Despite there being no internet proxy between the collector and the monitored targets, and connection to the monitored targets is stable i.e., the Test Connection utility shows "Success", the following problems occur: No data is displayed in the Operations Manager console. The log shows...

VM Right-Sizing report fails with error "Query execution failed for dataset ‘AnalysisDS’"

Challenge VM Right-Sizing report fails with the following error: Query execution failed for dataset 'AnalysisDS'. Error converting data type varchar to numeric. Cause The error occurs because of unsupported decimal separator format on the Collector machine. A dot . is expected as the decimal...

How to get the nworksDEMO tool v5.7

Purpose You need to get nworksDEMO tool v5.7 to see nworks MP in action and be able to use it for offline demonstrations and training. Solution Browse to the nworksDEMO tool v5.7 landing page and submit your request using the online form: http://go.veeam.com/nworksdemo More Information If you hav...

File Level Restore Stuck

File level restore stuck in stopping or starting state...

Controller with bus number X was not found.

Challenge Replication job fails with the following error: timestamp Error Controller with BusNumber X was not found at Veeam.Backup.ViSoap.CVirtualController.GetByBusNumberCVirtualController controllers, Int32 busNumber timestamp Error at...

"Error Subquery returned more than 1 value" during upgrade to 6.0.0.153

When upgrading to version 6 of Backup & Replication, you receive the error "Error executing SQL Script DBUpdate.sqlfilled. Line 7195. Subquery returned more than 1 value. This is not permitted when the subquery follows =,!=,,= or when the subquery is used as an expression."...

“Server Error in '/' Application” After Installing/Upgrading Backup Enterprise Manager

“Server Error in '/' Application” After Installing/Upgrading Backup Enterprise Manager...

Creating snapshots in a different location than default virtual machine directory

How to change the default virtual machine working directory location for snapshots...

Could not open a connection to SQL Server

This article describes a solution for when a job fails with the error: "Could not open a connection to SQL Server"...

Enterprise Manager shows duplicate jobs

Challenge After moving the Veeam server to another server the jobs tab of the Backup Enterprise Manger still shows the jobs from the previous Backup server. Cause Information about the old backup server still remains in VeeamBackupReporting database. Solution To correct this: 1. Go to the...

Unable to access file [unspecified filename] since it is locked

Challenge VMware holds a lock on the snapshot file while it is being consolidated. If there is an issue during this process, it is possible for further snapshots to be unable to consolidate, causing removal failures. You receive warnings that the snapshot removal process failed because '' is...

How to perform SureBackup recovery verification manually in Standard edition

Solution To start, use the Instant VM Recovery feature. For a boot up test, go through the Instant Recovery wizard and power on the VM, but do not select a checkbox to connect the VM to a network. Please note that since there is no network connectivity, some applications will not start since they...

How to Adjust Collector Heartbeat Timeout

Purpose This article provides information regarding the configuration of the Collector Heartbeat setting, which determines how long the collector can go between heartbeats before being considered unreachable. Solution Configuration of the CollectorHeartbeatTimeout value is documented in the Veeam...

Duplicate e-mail notifications sent when a backup or replication job is completed.

When your backup or replication job is completed, you receive duplicate e-mail notifications...

VIX Error: Failed to resolve host Code: 30006

VIX Error: Failed to resolve host Code: 30006...

Failed to create dir "\\LOCATION\FOLDER" Could not find a part of the path "\\LOCATION\FOLDER"

Failed to create dir "\LOCATION\FOLDER" Could not find a part of the path "\LOCATION\FOLDER"...

Veeam ONE 13.1 Upgrade or Installation Fails with: Signature verification failed after retries for 'Newtonsoft.Json.dll'

Challenge When attempting to upgrade or install Veeam ONE 13, the System Configuration Check stage of the setup wizard fails, and the following error is displayed: Signature verification failed after retries for...

Openshift Authentication - Failed to authenticate: oidc: failed to get token: oauth2: cannot fetch token

Challenge Users are unable to login to Veeam Kasten for Kubernetes Dashboard and receive the following error: Failed to authenticate: oidc: failed to get token: oauth2: cannot fetch token: 400 Bad Request Response: "error":"unauthorizedclient","errordescription": "The client is not authorized to...

Option to Add Veeam Kasten for Kubernetes Does Not Appear in Veeam Backup & Replication

Challenge When attempting to add Veeam Kasten for Kubernetes to Veeam Backup & Replication, the option for Kasten does not appear in the Add Server options. Cause This issue may occur if: The Veeam Kubernetes Service is not running and needs to be started. The Kasten Plug-In is not installed. Thi...

Alternate Repository for Veeam Kasten for Kubernetes Container Images

Solution This article documents an alternate location where Kasten's images are stored. Kasten's container images are hosted on the Google Container Registry gcr.io/kasten-images; however, this location may be inaccessible due to country-specific or company-imposed firewalls. If allowing access t...

Impact of tmux on Veeam Interactions With Linux OS

Purpose This article documents a known incompatibility between Veeam applications that initiate SSH connections to remote Linux machines and those Linux machines being configured to have tmux autorun when users connect. Connection Examples As stated, this issue affects all interactions wherein a...

After removing and adding items from the OneDrive folder, Veeam Backup for Microsoft 365 may skip backup items

Challenge The Veeam Backup for Microsoft 365 Dev team has identified an issue where Veeam Backup for Microsoft 365 may skip items in a SharePoint Document Library or List when a large number of items are rapidly added, removed, and added again. For example, If a user adds 20 or more items to the...

How to Unhide the Restore Reason Page

Purpose This article documents how to unhide the Reason tab in the Restore Wizard after the "Do not show me this page again " option has been checked, causing the Reason tab to no longer appear during future restores. Solution The "Do not show me this page again" setting and other user-specific U...

How to Reset Password for Veeam Backup for Salesforce

Purpose This article documents how to reset the password used to access Veeam Backup for Salesforce. Solution 1. Connect to the Veeam Backup for Salesforce machine via SSH 2. Run the script for changing the password: For Veeam Backup for Salesforce version 3: sudo /opt/vbsf/resetpassword.sh For...

Support Statement - Exchange Online Basic Authentication Deprecation

Purpose This article provides information on actions that must be taken to ensure Veeam Backup for Microsoft 365 will continue to function after the Basic Authentication Deprecation in Exchange Online. Associated Error Messages The following errors may be shown in Veeam Backup for Microsoft 365...

Release Information for Veeam Plug-In for Microsoft Azure v4

Requirements Please confirm that you are running Veeam Plug-In for Microsoft Azure v3 build 3.0.0.666 or later before upgrading. The currently installed build number Server Version is in the About section under Configuration | Support Information. After installing Veeam Plug-In for Microsoft Azur...

Veeam API Integration Guide

Purpose This article documents the methods and capabilities of API integration with Veeam's products. API | Description | Reference | Example ---|---|---|--- Integration via PowerShell Veeam Backup & Replication | Full administrative, query, and operational control equivalent to the administrativ...

Veeam Plug-In for Oracle RMAN Cumulative Patch P20211211

Requirements Veeam Plug-In for Oracle RMAN Cumulative Patch P20211211 requires at least Veeam Backup & Replication v11 GA 11.0.0.837. The Veeam Plug-In for Oracle RMAN package on this article is also included with the Veeam Backup & Replication 11a P20211211 installer ISO. It is provided here as ...

Using Object Storage with Veeam Products

Summary Veeam Backup & Replication supports object storage as a destination for long-term data storage. Similarly, Veeam Backup for Office 365 and cloud-specific offerings, such as Veeam Backup for AWS, Veeam Backup for Azure, Veeam Backup for Google Cloud Platform all support object storage. Thi...

Release Information for Veeam Service Provider Console v6

Requirements Please confirm that you are running version 5 build 5.0.0.6726 or later prior to upgrading. You can check this under Configuration | Support Information in the Veeam Service Provider Console UI. After upgrading, your build number will be 6.0.0.7739. To upgrade from versions of Veeam...

Veeam Disaster Recovery Orchestrator limitations with VMware Cloud Offerings

Overview VMware Cloud Verified offerings exist in various forms. This article highlights specific considerations when working with Veeam Recovery Orchestrator, Veeam Backup & Replication, and Veeam ONE for disaster recovery orchestration purposes. Depending on the vendor-specific VMware solution...

Release Information for HPE XP Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing HPE XP Plug-In v2.2.271, ensure that you are running Veeam Backup & Replication version...