Disabling Collection of Historical Performance Data

How to disable collection of historical performance data and use Veeam ONE Monitor for real-time monitoring only...

Could not connect to Veeam ONE Monitoring Server specified in Settings > Client Settings.

Challenge After launching the Veeam ONE Client, a pop-up appears with the message: Could not connect to Veeam ONE Monitoring Server specified in Settings Client Settings. Cause This occurs when the Veeam ONE Client cannot connect to the Veeam ONE Monitoring Server specified during the launch of t...

Access is denied during Windows File Level Restore

Challenge Customer receives the below error when attempting to restore a file through Windows File Level Restore: Cause The currently logged in user does not have sufficient permissions to access the file that is being restored. Solution There are two ways to resolve this issue. First, log out, a...

Veeam ONE: No Collection Data within Monitor, or Collection Stops Updating.

Challenge Data collection stops within Veeam ONE Monitor, or there is no longer any new data from a certain point. Cause This is due to the following database error involving a lack of space in the primary file group for the database .mdf file. Here is a snippet from the Monitor Logs that you wil...

Issue With Data Warehouse Instance Collation

Challenge The following error message is displayed while generating reports: Cannot resolve the collation conflict between "SQL collation "SQLLatin1GeneralCP1CIAS" and "YourSQLCollationName" in the equal to operation. Cause A non-default SQL Collation is in use that is not supported by OpsMgr,...

Unable to Connect Hyper-V Host via WMI. User credentials cannot be used for local connections.

Challenge When trying to add a Hyper-V host, you receive the error "Unable to connect via WMI. User Credentials cannot be used for local connections." Cause Not all of the prerequisites have been installed when using Veeam Backup & Replication. Solution Before adding Hyper-V servers, check the...

fault.RestrictedVersion.summary

Challenge Getting an error when running a SureBackup job: Unable to mount vPower NFS volume fault.RestrictedVersion.summary Failed to connect backup datastore to the ESX host "hostname".\n Unable to mount vPower NFS volume BACKUP1:/VeeamBackupBACKUP1. Backup1: fault.RestrictedVersion.summary\n...

vmspiDiscovery failing randomly with error "Specified file was not found"

Challenge The following message appears in OV: automatic action started. Operator : SYSTEM Node : Action : "%ovinstalldir%\bin\vmspiDiscovery.exe" -d 531927d0-b220-71e0-16a7-0a01cc800000 automatic action failed. Result : 1 Output : Error: Specified file was not found. This happens at random. Caus...

Installing a new license does not take effect/hold.

When installing a new license for Backup & Replication, the license key does not apply or hold...

Method not found

Challenge Cause There is most likely a conflict between .dll versions. Go to the folder where Veeam Backup & Replication is installed and make sure all .dll files have the same version: The conflict can happen if the hotfix was previously installed over the incorrect version, and new methods from...

How to enable users to restore their own items from latest backup

Solution You need to create an ever-running SureBackup job with the application in question, and provide a convenient DNS name for it. 1. Create a new application group with VMs running the required application and its dependencies. 2. Create a new SureBackup job and select "Keep application grou...

Duplicate e-mail notifications sent when a backup or replication job is completed.

When your backup or replication job is completed, you receive duplicate e-mail notifications...

Parameter is not valid. Failed to open Veeam Backup and Replication.

When opening the Veeam.Backup.Shell.exe, the following error occurs: Parameter is not valid...

How to Identify and Repair Files That Cannot Be Opened After Restore

Purpose This article provides steps to identify and repair SharePoint, OneDrive, Teams files, and list attachments that were backed up with corrupted content due to the issue described in KB4835. Note: These instructions apply only to non-immutable object storage repositories that contain backups...

Guidance for Veeam Data Cloud Customers in Middle East Regions

Summary Veeam is monitoring risks that may affect cloud infrastructure in the Middle East regions, including the UAE, Qatar, and Israel. Customers using Veeam Data Cloud services in these regions should review their data resilience requirements and consider whether additional geographic separatio...

SCVMM Server Component Upgrade Fails After Upgrading to Veeam Backup & Replication 13

Challenge After upgrading Veeam Backup & Replication to version 13, attempts to upgrade the remote components on a highly available System Center Virtual Machine Manager SCVMM management server using the Veeam Backup & Replication Console fail with the following error: Failed to create persistent...

List of Security Fixes and Improvements in Veeam Service Provider Console

Purpose This article describes all security-related fixes and improvements introduced in each release or update of Veeam Service Provider Console. This article aims to provide our customers' security and compliance teams with detailed information on security improvements between releases to help...

Restore to Google Compute Engine Fails with API Errors When Using Helper Appliance

Challenge When restoring a VM to Google Compute Engine GCE, the following errors occur: For Windows platform: Failed to restore to GCE: import-image: datestamp step "import" run error: step "wait-for-bootstrap" did not complete within the specified timeout of 20m0s System.Exception For Linux...

Hypervisor Restore Options are Greyed Out in Context Menu

Challenge When attempting to restore an entire VM, some hypervisor options are greyed out in the right-click context menu. Solution This issue is currently under investigation and is scheduled to be addressed in a future patch. For now, there are two workarounds available: Select the machine to b...

Appliance Installer Error: "An unknown error has occured"

Challenge When installing a Veeam Infrastructure Appliance on a physical or virtual machine using a bootable USB device created from the JeOS ISO file, the following error occurs: An unknown error has occurred Cause This problem happens during installation, following the disk partitioning step, a...

Migrating Veeam Kasten for Kubernetes to the Red Hat Certified Operators Catalog

Challenge One or more of the following symptoms may be observed in a Red Hat OpenShift environment running Veeam Kasten for Kubernetes : Upgrades are no longer available for the Veeam Kasten operator installed from the Red Hat Operator Marketplace catalog. Veeam Kasten Enterprise - Term or Veeam...

How to offboard a single protection unit from an Express backup policy in Veeam Data Cloud for M365

Challenge Issue Summary After creating an Express Protection Policy in Veeam Data Cloud for Microsoft 365, backups are retained for one year. These Express Protection Policies are built on the Microsoft 365 Backup storage backend. Over time, a situation may arise where you need to offboard a sing...

Console Connection to Veeam Software Appliance Unstable When IPv6 is Disabled

Challenge When IPv6 has been disabled in the Veeam Host Management Console settings, actions within the Veeam Backup & Replication Console on a remote machine may be slow to initiate or fail if IPv6 has not also been disabled in the Console settings. Cause This issue occurs when the IPv6...

How to Export Console and HAR File

Purpose This article documents how to generate a HAR file HTTP Archive to provide additional diagnostic information when investigating issues for web-based applications e.g., Veeam Service Provider Console, Veeam Recovery Orchestrator, etc. Solution 1. Launch the web browser. 2. Open the Develope...

How to Enable Veeam Kasten for Kubernetes Disaster Recovery using CLI

Purpose This article provides step-by-step instructions on how to enable Veeam Kasten for Kubernetes Disaster Recovery KDR using CLI. Veeam Kasten for Kubernetes Documentation - Disaster Recovery Solution 1. Replace in the following command and run it to create a DR secret with a passphrase: Note...

Resolving Pending State During Cluster Removal with k10multicluster Tool

Challenge This article helps in finding and deleting long-running finalizers that are waiting on other resources and can cause deletions to appear stuck in the terminating state. Description: When Kubernetes attempts to delete the cluster object that has finalizers "dist.kio.kasten.io/debootstrap...

VSS Snapshot Creation Delay on Server with DFSR Enabled

Article Applicability The issue described in this article affects earlier versions of Veeam Agent for Microsoft Windows VAW, however, the solution provided will only work with VAW 6.1.2 and higher. Challenge When backing up a server with the DFS feature enabled, the VSS snapshot creation step in...

Rescan of Cloud Native Machines in Azure Fails After Credentials Change

Challenge After the Azure Storage account is changed, rescan of Cloud Native Agents e.g., Veeam Agent for Microsoft Windows , Veeam Agent for Linux fails with the error: Warning Failed to connect to Details: Azure REST API error. HTTP code: 403. Azure error: AuthenticationFailed. Full error:...

How to Unhide the Restore Reason Page

Purpose This article documents how to unhide the Reason tab in the Restore Wizard after the "Do not show me this page again " option has been checked, causing the Reason tab to no longer appear during future restores. Solution The "Do not show me this page again" setting and other user-specific U...

Adding Azure Compute Account Fails With "This server does not seem to have Azure PowerShell installed"

Challenge When attempting to add an Azure Compute Account using the "Create a new account" option, the error message is shown stating that "This server does not seem to have Azure PowerShell installed." even though the Azure PowerShell is installed. Get-Module -ListAvailable -Name Azure -Refresh...

Restore to Google Cloud Engine Fails With "n1-standard-2 not found"

The Restore to Google Compute Engine utilizes the import-image API call, which in turn requires an N1 instance type, which is an instance type that is not available in certain regions...

Veeam Recovery Orchestrator May Timeout During Execution of a Replica Plan if the Source vCenter Is Offline

Article Applicability The hotfix patch on this article is only intended for use with Veeam Recovery Orchestrator 5.0.0.2768. Challenge When executing a Replica plan, Veeam Recovery Orchestrator may hang as it processes each VM in the plan. This hang will occur if two vCenters are used one...

Veeam's VSS Operations With SMB 3.0 Impacted by Windows June 14, 2022 Update

Challenge After installing the Windows June 14,2022 update KB5014702/KB5014746 on a Windows file server hosting SMB 3.0 shares, the follow Veeam Backup & Replication operations may be impacted: If those SMB 3.0 shares are added to Veeam Backup & Replication with the "Backup from Microsoft VSS...

Release Information for Veeam Backup for AWS v5

Requirements Please confirm that you are running version Veeam Backup for AWS v3 build 3.0.0.319 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing Veeam Backup for AWS v5a,...

Release Information for Veeam Backup for Microsoft 365 6.0

Cumulative Patches are available for this version: Veeam Backup for Microsoft 365 6.0 Cumulative Patches Requirements Before upgrading to Veeam Backup for Microsoft 365 6.0, Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365: 4.0 build 4.0.0.1345 4...

Integration with Veeam Backup Repositories for Kasten K10: Considerations and Limitations

Veeam Support Knowledge Base answer to: Integration with Veeam Backup Repositories for Kasten K10: Considerations and Limitations...

Features of Veeam Backup & Replication may not function when the Veeam Backup Service is run as a user that is not assigned the "Veeam Backup Administrator" role

Article Applicability This article is specific to a situation in which the Veeam Backup Service is set with a "Log On As" other than Local System. Challenge When the Veeam Backup Service is set to use a specific user as the service's "Log On" account, some features may not function correctly if...

Release Information for Veeam Backup for Nutanix AHV 3.0

This version is superseded by Veeam Backup for Nutanix AHV 3a Requirements Be sure to review the upgrade checklist section of the User Guide document closely before upgrading, as Veeam Backup for Nutanix AHV 3.0 only supports integration with Veeam Backup & Replication version 11a. You can check...

Release Information for Veeam Backup for Microsoft Azure v3

Requirements Please confirm that you are running version Veeam Backup for Microsoft Azure v2 build 2.0.0.303 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing, your build...

Release Information for Veeam Backup & Replication 11a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Requirements Please confirm that you are running version 9.5 Update 4b build 9.5.4.2866 or later before upgrading. You can check this under Help | About in Veeam Backu...

Veeam Service Provider Console v5 Patch 1

This patch has been superseded by Veeam Service Provider Console v5 Patch 2. Requirements Please confirm you are running version 5.0.0.6726 before installing Patch 1. You can check this by logging in to the backup portal and navigating to the Configuration Support Information tab. After upgrading...

Release Information for Veeam Backup for Microsoft Azure v2

Requirements You can check your build number under Configuration | Support Information | About | Server version by clicking the gear icon at the top-right corner of the main menu in Veeam Backup for Microsoft Azure. After installing, your build number will be 2.0.0.303. What's New Veeam Backup fo...

Veeam Backup for Microsoft 365 5.0 cumulative patch KB4078

Requirements Please confirm you are running Veeam Backup for Microsoft 365 build 5.0.0.1061 or 5.0.0.1063 prior to installing this cumulative patch KB4078. You can check this by clicking Help and Support About in the main menu of the Veeam Backup for Microsoft 365 console. After upgrading, your...

Backup repository upgrade fails after upgrading to v5

Challenge A local backup repository fails to upgrade after upgrading to Veeam Backup for Microsoft 365 5.0 version 5.0.0.1061. Cause In case when the Team Chat folder has been protected with the earlier version of Veeam Backup for Microsoft 365, a backup repository may contain items with several...

Veeam Agent for Linux install on EOL CentOS fails with a repository error

Challenge When installing Veeam Agent for Linux on a version of CentOS that has reached End of Life, the install fails with messages similar to the following: CentOS 8: Error: Failed to download metadata for repo 'appstream': Cannot prepare internal mirrorlist: No URLs in mirrorlist Copy CentOS 6...

Release Information for Veeam Backup for Microsoft 365 5.0

Requirements Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365 before upgrading to 5.0: 3.0 build 3.0.0.422 4.0 build 4.0.0.1345 4a builds 4.0.0.1553, 4.0.0.1580 4b builds 4.0.0.2516, 4.0.0.2549 4c builds 4.0.1.519, 4.0.1.531, 4.0.1.545 You can...

Azure VMware Solution Support — Considerations and Limitations

Challenge Azure VMware Solution AVS is a VMware Cloud Verified offering that requires specific considerations to work with Veeam Backup & Replication. Aside from the listed instructions and limitations below, you can use AVS with Veeam Backup & Replication like you would any other VMware vSphere...

Network mapping does not work for Hyper-V replicas in Veeam Cloud Connect after renaming Hyper-V virtual switch

Article Applicability This article relates to a known issue documented in the Veeam Cloud Connect User Guide: After you subscribe a tenant to a Hyper-V hardware plan, you cannot rename the virtual switch in Microsoft Hyper-V infrastructure that is used by VM replicas. If you rename the virtual...

Veeam Service Provider Console v4 Patch 2

Challenge Veeam Service Provider Console v4 Patch 2. Cause Please confirm you are running version 4.0.0.4877 or later before installing this Patch 2. You can check this by logging in to the backup portal and navigating to Configuration Support Information tab. After upgrading, your server build...

Release Information for Tintri IntelliFlash Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing Tintri IntelliFlash Plug-In v 1.0.86, ensure that you are running Veeam Backup &...