"Incompatible Package Type" When Installing License in Veeam Backup & Replication

Challenge When attempting to install a Veeam Universal License in Veeam Backup & Replication the following error occurs: License sections have incompatible Package types Cause Starting with Veeam Backup & Replication 10, a feature was added to allow users to install a socket-based license and an...

SureBackup for VM With VBS Enabled Fails With “Invalid change tracker error code”

Challenge A SureBackup job testing a VMware VM that has Virtualization-Based Security VBS enabled fails with the error: An error occurred while taking a snapshot: Invalid change tracker error code. An error occurred while taking a snapshot: Invalid change tracker error code. Cause This error occu...

CVE-2023-38547 | CVE-2023-38548 | CVE-2023-38549 | CVE-2023-41723

Veeam ONE 12.1 is not affected by the vulnerabilities discussed on this page. Additionally, Veeam Recovery Orchestrator 7 is not affected by these vulnerabilities as it uses Veeam ONE 12.1. Issue Details CVE-2023-38547 A vulnerability in Veeam ONE allows an unauthenticated user to gain informatio...

How to Manually Back Up Veeam Configuration Databases

Purpose This article documents methods to back up Microsoft SQL and PostgreSQL databases. This article also documents how to locate the configuration database for Veeam Backup & Replication / Veeam Cloud Connect Enterprise Manager Veeam Service Provider Console. For information about Veeam ONE,...

Cannot restore to the backup repository host when storage VSP is enabled

Article Applicability Starting in Veeam Backup & Replication 12.1, this error will no longer occur due to internal coding changes. Challenge A Hyper-V Instant Recovery or SureBackup Job fails with the error message: Cannot restore to the backup repository host when storage VSP is enabled. Cause T...

Potential Issue With Backing up Sharepoint, Onedrive, Teams Files, and List Attachments

Challenge Backup of SharePoint, OneDrive, and Teams data completes successfully, and subsequent restores of this protected data are successful. However, when opening some of the restored files or list attachments, users may find that these items do not open correctly in their associated...

Task pending with "Resource not ready"

Challenge A task within a job in Veeam Backup & Replication is marked as pending with the message: Resource not ready: backup repository Resource not ready: backup proxy Cause These messages are informational and part of the task concurrency control system within Veeam Backup & Replication. Each...

Backups to Data Domain fails with “the user has insufficient access rights. Err: 5075”

Challenge Backup or Backup Copy jobs targeting a Dell EMC Data Domain repository fail with the following error: Error: Failed to call RPC function 'DDBoostFcIsExist': Failed to connect to storage. Storage: , User: . the user has insufficient access rights. Err: 5075. Rescan operations for a Dell...

Release Information for Veeam Service Provider Console 9 and Updates

Veeam Service Provider Console 9 Builds 9.3.0.35706 2026-09-04 Resolved Issues Scalability When a large number of management agents connect to the Veeam Service Provider Console Portal at the same time, the management agent installed on the Veeam Cloud Connect server can be disconnected. Veeam...

Install or Upgrade of Veeam Backup & Replication fails with “Error occurred during certificate processing.”

Challenge When attempting to install or upgrade Veeam Backup & Replication, the "Installing Veeam Backup & Replication Server" step fails with: Error occurred during certificate processing. Cause This error occurs when the RSA private key generation fails during Veeam Backup & Replication...

How to Connect to an Object Storage Repository via Azure Blob Private Endpoints

Purpose This article documents how to configure Veeam Backup & Replication to use Azure Blob Storage Account private endpoints via Azure VPN or Azure ExpressRoute for Scale-Out Backup Repository offload to Capacity Tier or Archive Tier or to connect to an Object Storage Repository in Veeam Backup...

Veeam Backup & Replication console slow or unresponsive

The Veeam Backup & Replication console is slow to respond when switching between different views. The issue is more noticeable when attempting to search through the history of jobs...

"Mailbox is not fully configured" Error During Exchange Backup

Challenge A backup job may fail when processing Archive Mailbox objects with the following error: Processing archive mailbox: [email protected] failed with error: Mailbox is not fully configured. Solution This issue was resolved in Veeam Backup for Microsoft 365 8.2 P20251031 build...

Changed block tracking cannot be enabled: one or more snapshots are present

Challenge After upgrade to Veeam Backup & Replication 10, the Backup of a VM using Cisco HyperFlex Snapshots completes with the warning "Changed block tracking cannot be enabled: one or more snapshots are present" if a Sentinel snapshot is already present. The described issue with Cisco HyperFlex...

Veeam repository update fails, GPG key error

Challenge When attempting to update the Veeam Agent for Linux or the veeam-release repository package, an error is encountered: GPG key signature on key http://repository.veeam.com/keys/RPM-GPG-KEY-VeeamSoftwareRepo.asc does not match CA Key for repo: veeam or The following signatures were invali...

KB2903: vSphere 5.5/6.0 VM Backup fails with "Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown"

Challenge When backing up a VM within an environment running vSphere 5.5 or vSphere 6.0 the job fails with: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown Copy Version Requirement The error listed above has many causes. Directly interpreted, it means that a process...

Change Managed Server Name/FQDN/IP in Veeam Backup & Replication

Usage Exceptions The method documented in this article is only to be used for changing the Name/FQDN/IP of a managed server--specifically, those servers listed under the Managed Servers node of the Backup Infrastructure view. Please be mindful of the following usage exceptions. DO NOT USE THIS...

How to Collect Logs for Veeam Agent for Microsoft Windows

Purpose This article explains how to collect the logs required for a Veeam Agent for Microsoft Windows support case. Solution Quick Start Automated Veeam Agent for Microsoft Windows Log Collection If the Windows machines where Veeam Agent for Microsoft Windows is installed has an internet...

Veeam Backup & Replication server does not have Virtual Machine Manager Administrator Console installed.

Challenge When attempting to add Microsoft Hyper-V Servers to Veeam Backup & Replication the following error is displayed: Veeam Backup & Replication server does not have Virtual Machine Manager Administrator Console installed. If you installed VMM Console while Veeam Backup & Replication UI was...

Introducing Veeam Updater for Windows-based Veeam Backup & Replication Deployments

Purpose Starting with Veeam Backup & Replication 13.1, a new Veeam Updater service is included for all new and upgraded Windows-based deployments. This service is automatically installed and provides built-in automated update management. Previously, this feature was only available for Linux-based...

LTO-9 Support Details for Veeam Backup & Replication 11

Challenge When using Veeam Backup & Replication 11 or 11a before P20211211, Tape Backup jobs and other tape-related tasks may fail for up to 15-30 minutes after a new uninitialized LTO-9 tape is loaded into the Tape Drive. Tasks will fail with an error similar to: Failed to inventory tape in Driv...

"The remote server returned an error: (403) Forbidden. Access denied" when performing Veeam Backup for Office 365 backup

Challenge Backup and restore operations in Veeam Backup for Microsoft 365 fail with the error: The remote server returned an error: 403 Forbidden. Access denied Impacted Configurations Backup operations for Veeam Backup for Microsoft 365 deployments with Organizations using these authentication...

Upgrade Fails With “Unable to use database VeeamBackup, because it has an unsupported compatibility level”

Challenge When attempting to upgrade Veeam Backup & Replication software, the following error occurs: Unable to use database VeeamBackup, because it has an unsupported compatibility level SQL Server 2012 or later is required. Cause The database being used for the upgrade is either running on an...

NATS Server Configuration Advice for Use With Veeam Backup for Microsoft 365

Purpose This article provides advice for optimizing NATS Server configuration when used in conjunction with Veeam Backup for Microsoft 365. Solution When Veeam Backup for Microsoft 365 is deployed using the included NATS Server, the system variable 'GOMEMLIMIT ' is set to 30% of the total system...

Component state mismatch has been detected.

When attempting install or upgrade Veeam Backup & Replication you receive the warning:“ component state mismatch has been detected. Please contact Veeam technical support team directly...

OneDrive backup job fails with "Download request retry timeout exceeded"

Challenge During a OneDrive backup, the following error may occur while downloading a OneNote file .one: Failed to backup item: %path%, Download request retry timeout exceeded. This error will only be displayed when using one of the following versions of Veeam Backup for Microsoft 365: v7 P202312...

Upgrading the SQL Database Engine Software (Microsoft SQL Server or PostgreSQL) Used by Veeam Backup & Replication

Support Scope This article is provided as a courtesy to give customers a high-level explanation of how to upgrade the underlying SQL database engine used to host the Veeam Backup & Replication configuration database. Per the Veeam Customer Support Policy, section 10: Support for Veeam Configurati...

VeeamCDP I/O Filter Installation Fails With “The agent’s workflow is blocked” Error

Challenge When attempting to install the VeeamCDP I/O filter on a cluster that will be used for continuous data protection CDP, the installation fails with the following error: The agent's workflow is blocked until its required solutions are re-mediated externally in vSphere Lifecycle Manager...

Error: Backup proxy is missing C++ runtime components

Article Applicability The error message states that the C++ runtime components are missing, which may be inaccurate. The actual cause of the error is that the VDDK libraries cannot be loaded, which in older versions of Veeam Backup & Replication 9.5 and older was caused by missing C++ runtimes...

Release Information for Veeam Backup for Nutanix AHV Plug-In Hotfix (12.6.0.636)

Requirements To upgrade to Veeam Backup for Nutanix AHV 6.1, download the installer below and run it on the Veeam Backup & Replication server that manages the AHV Backup Appliances. The Veeam Backup for Nutanix AHV 6.1 Plug-In must be installed before updating the Nutanix AHV Backup Appliance. Yo...

Veeam Agent for Microsoft Windows 6.3.2.1302 Private Fix Deployment Information

Article Applicability This article documents the Veeam Agent for Microsoft Windows private fix deployment procedure for customers who have recently installed Veeam Backup & Replication 12.3.2.4165 Patch. That patch to Veeam Backup & Replication includes a private fix for Veeam Agent for Microsoft...

Enterprise Manager: Failed to create website 0x80070020

Challenge Attempting to install/upgrade Veeam Backup Enterprise Manager fails with the following error: Failed to create website 0x80070020 Cause Local antivirus or antimalware software is interfering with the installation process. Solution Disable any local antivirus or antimalware software and...

OAuth interaction_required Error in Veeam Backup & Replication Console After Veeam Software Appliance Update

Challenge The Veeam Backup & Replication Console displays the following error when attempting to connect to a Veeam Software Appliance that was recently updated: Unable to perform OAuth authorization: interactionrequired. The Veeam Backup & Replication Console will report that it successfully...

Veeam One Web Client / Reporter: Access Denied Error

Challenge When attempting to access the Veeam ONE Web Client, formerly known as Veeam ONE Reporter, the following error is shown on the login page: Veeam ONE Web Client Error Access denied Here is what you can do: Go Home Error Variant 1 Error Variant 2 Cause The Internet Information Services IIS...

“Object reference not set to an instance of an object” error when initiating SharePoint restore

Challenge On a host with both Veeam Backup for Microsoft 365 and Veeam Backup & Replication installed, SharePoint restore initiated from Veeam Backup & Replication fails with "Object reference not set to an instance of an object" error. Cause This error occurs if the content type of a restored it...

“Invalid Credentials” Error Adding a Hyper-V Host Using a Local Account

Article Applicability This article relates to an error that only occurs when Veeam Backup & Replication is deployed on a Windows machine. With the Veeam Software Appliance, to add a Hyper-V host using credentials, it requires that both the appliance and the Windows machine are added to the same...

VSSControl: -2147467259 Backup job failed. Cannot collect writers metadata. VSS asynchronous operation is not completed. Operation: [Gather metadata]. Code: [0x80042318].

Challenge A backup job fails with the following error: VSSControl: -2147467259 Backup job failed. Cannot collect writers metadata. VSS asynchronous operation is not completed. Operation: Gather metadata. Code: 0x80042318. Copy Cause The Volume Shadow Copy service within the machine being backed u...

High CPU Usage After Upgrade to Veeam Backup for Microsoft 365 6.0

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, higher than usual CPU usage may be observed during times when no tasks are occurring within Veeam Backup for Microsoft 365. Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch P20220413 6.0.0.379 -...

How to Configure Azure Storage Account to Leverage Immutability with Veeam Backup & Replication

Purpose This article was designed to complement the information available in the Veeam Backup & Replication User Guide, specifically the required storage account and container settings to align with the Azure Blob Storage Immutability Limitations. This article describes the correct options that...

How to use "Restore to Amazon EC2" via AWS PrivateLink / Direct Connect

Purpose This article documents how to configure Veeam Backup & Replication to use AWS PrivateLink or AWS Direct Connect to perform Restore to Amazon EC2. This restore configuration also works when the Veeam Backup server has restricted or no public internet access. Region Modification Limitation...

The HTTP request was forbidden with client authentication scheme

July 2, 2026 -- Issue Recurrence Resolved July 2, 2026 | Veeam Customer Technical Support began observing an increase in cases reporting that jobs were failing with the same error documented in this article. July 3, 2026 | Microsoft engineering has implemented backend changes as part of the ongoi...

How to Reset Account Lockout for 'Managed Hardened Repository ISO by Veeam'

Purpose This article documents how to unlock the accounts used with the Managed Hardened Repository ISO by Veeam, veeamsvc or vhradmin, when they become locked out. The Managed Hardened Repository ISO by Veeam deploys Rocky Linux with the DISA STIG security profile, which utilizes faillock to loc...

VDDK Error 3014 - Insufficient permissions in the host operating system

Challenge A Veeam Backup & Replication task interacting with a VMware environment fails with error: Error --tr:VDDK error: 3014 Insufficient permissions in the host operating system. Value: 0x0000000000000bc6 Cause This error occurs when the account used to communicate with the vCenter does not...

How to Use Existing Veeam Backup & Replication PostgreSQL instance for Veeam Backup for Microsoft 365 Deployment

Article Applicability This article documents issues that occur when installing Veeam Backup for Microsoft 365 v8 or higher on the same server as an existing Veeam Backup & Replication v12 or higher deployment that is using the included local PostgreSQL instance. The errors described may also occu...

Restore to EC2 Error: "Failed to validate machine: Cannot find a suitable image for the restored machine."

Issue Resolved in Veeam Backup & Replication 12.1 The issue documented in this article was resolved starting in Veeam Backup & Replication 12.1. Veeam strongly encourages all customers to update to the latest version. Challenge A Restore to Amazon EC2 fails with the error: Failed to validate...

Question mark in Veeam Explorer for Microsoft SQL Server meaning

Challenge In Veeam Explorer for SQL, some databases may be listed with a question mark. Despite the question mark and warning, some restore operations may still function. However, some restore details may not auto-populate due to the lack of metadata. Cause The question mark indicates that metada...

Granular sudo Permissions for Veeam Plug-in for Proxmox VE

Purpose This article provides an example granular 'sudoers' configuration for the Linux account that will be used by Veeam Backup & Replication when managing a Proxmox VE host. Solution Critical Details Before You Begin Review all Considerations and Limitations in the user guide! Most noteworthy:...

Upgrading/Uninstalling Veeam Backup & Replication fails with "Error 1327. Invalid Drive: [a-z]:\" or "Warning 1327. Invalid Drive [a-z]:\"

Challenge While upgrading or uninstalling Veeam Backup & Replication, the installer stops and displays either of the following messages: Warning 1327. Invalid Drive: F:\ Copy Error 1327. Invalid Drive: F:\ Copy Note: The drive letter in the message may be any drive letter. Cause The settings in t...

How to Adjust the Veeam Service Provider Console Web UI Session Timeout

Purpose This article documents how to modify the Veeam Service Provider Console configuration to adjust the Web UI timeout. The default Web UI timeout is 1 hour, and tokens are good for up to 48 hours. Solution Tip: Use the copy button in the text blocks below to simplify specifying which file to...

Powershell: Cannot connect to backup server because some of its components are out of date

Challenge Connect-VBRServer PowerShell cmdlet fails with the error: Connect-VBRServer : Cannot connect to backup server because some of its components are out of date. Cause This issue occurs when the Veeam Backup & Replication Console files on the remote machine where the command was run do not...