Replication job fails with "Cannot replicate disk because its capacity was reduced"

Challenge After a VM's disks have been resized to be smaller, the Replication job within Veeam Backup & Replication fails with the following error: Processing Error: Cannot replicate disk Datastore vmfolder/vmname.vmdk because its capacity was reduced Copy Cause This error occurs when Veeam Backu...

How to Attach Files to a Veeam Support Case

Purpose This article documents how to attach files to a Veeam Support case. Methods Below are the two methods portal or SFTP used to attach files to a support case. Expand a section to learn more. Attach files to the Support case via the My Account portal. 1. Sign In to the My Account portal. 2...

Veeam One Web Client / Reporter: Access Denied Error

Challenge When attempting to access the Veeam ONE Web Client, formerly known as Veeam ONE Reporter, the following error is shown on the login page: Veeam ONE Web Client Error Access denied Here is what you can do: Go Home Error Variant 1 Error Variant 2 Cause The Internet Information Services IIS...

How to use "Restore to Amazon EC2" via AWS PrivateLink / Direct Connect

Purpose This article documents how to configure Veeam Backup & Replication to use AWS PrivateLink or AWS Direct Connect to perform Restore to Amazon EC2. This restore configuration also works when the Veeam Backup server has restricted or no public internet access. Region Modification Limitation...

“Object reference not set to an instance of an object” error when initiating SharePoint restore

Challenge On a host with both Veeam Backup for Microsoft 365 and Veeam Backup & Replication installed, SharePoint restore initiated from Veeam Backup & Replication fails with "Object reference not set to an instance of an object" error. Cause This error occurs if the content type of a restored it...

Enterprise Manager: Failed to create website 0x80070020

Challenge Attempting to install/upgrade Veeam Backup Enterprise Manager fails with the following error: Failed to create website 0x80070020 Cause Local antivirus or antimalware software is interfering with the installation process. Solution Disable any local antivirus or antimalware software and...

Release Information for Veeam Backup for Nutanix AHV Plug-In Hotfix (12.6.0.636)

Requirements To upgrade to Veeam Backup for Nutanix AHV 6.1, download the installer below and run it on the Veeam Backup & Replication server that manages the AHV Backup Appliances. The Veeam Backup for Nutanix AHV 6.1 Plug-In must be installed before updating the Nutanix AHV Backup Appliance. Yo...

Question mark in Veeam Explorer for Microsoft SQL Server meaning

Challenge In Veeam Explorer for SQL, some databases may be listed with a question mark. Despite the question mark and warning, some restore operations may still function. However, some restore details may not auto-populate due to the lack of metadata. Cause The question mark indicates that metada...

“Invalid Credentials” Error Adding a Hyper-V Host Using a Local Account

Article Applicability This article relates to an error that only occurs when Veeam Backup & Replication is deployed on a Windows machine. With the Veeam Software Appliance, to add a Hyper-V host using credentials, it requires that both the appliance and the Windows machine are added to the same...

How to Remove Missing Restore Points From Veeam Cloud Connect Backups

Purpose This article documents how to handle a situation in which the tenant of a Cloud Provider needs to forget missing restore points from a backup chain stored in a Cloud Repository. By design, the Forget and Remove operations are not available for restore points in a Cloud Repository. A resto...

How to Move the VBRCatalog Folder

Purpose This article documents the procedure for moving the VBRCatalog folder on Veeam Backup & Replication and Veeam Backup Enterprise Manager servers. Solution VBRCatalog Location Requirements The VBRCatalog folder must be on the root of a given drive letter. Example: C:\VBRCatalog\ or...

How to Configure Advanced Syslog Integration Options

Purpose This article documents advanced configuration options for syslog integration with Veeam Backup & Replication, a new feature starting in version 12.1. Solution The following advanced configuration options are available: Add BOM Before MSG Field Add the Unicode byte order mask BOM before th...

Troubleshooting vPower NFS Datastore Mounting Issues

Challenge During SureBackup, Instant Recovery, Instant Disk Recovery, or Other-OS FLR operation, the following error is seen in the VMware environment: Error during the configuration of the host: NFS Error: Unable to Mount filesystem: Unable to connect to NFS server. or An error occurred during...

Veeam Agent for Microsoft Windows 13.0.1.120 to 13.0.1.1009 Upgrade Notes

Article Applicability This article documents notable deviations from the standard Veeam Agent for Microsoft Windows upgrade procedure that occur only when upgrading from Veeam Backup & Replication VBR 13.0.1 build 13.0.1.180 to 13.0.1 Patch 1 build 13.0.1.1071. This patch to VBR includes a new...

How to Add Exclusions to Veeam Threat Hunter Scan

Purpose This article documents how to exclude files from the Veeam Threat Hunter scan. Solution To exclude specific files or folders from Veeam Threat Hunter scans, add a registry entry on your Veeam Backup Server: Registry Path: HKLM\SOFTWARE\Veeam\Veeam Threat Hunter\ Value Name:...

Veeam Backup & Replication 13: Changes to Supported Linux Platforms

Article Applicability This article lists the specific Linux distributions and versions that will no longer be supported starting with Veeam Backup & Replication and Veeam Agent for Linux version 13. These lists are intended for customers currently running Veeam Backup & Replication 12.3 and Veeam...

Veeam Backup & Replication Platform Migration Guide (Windows to Linux)

Article Applicability This article is related to a new capability to migrate the configuration of a Windows-based Veeam Backup & Replication deployment to a Veeam Software Appliance. Due to the variability in how Veeam Backup & Replication can be used, configured, and deployed, and the complexity...

How to Configure Azure Storage Account to Leverage Immutability with Veeam Backup & Replication

Purpose This article was designed to complement the information available in the Veeam Backup & Replication User Guide, specifically the required storage account and container settings to align with the Azure Blob Storage Immutability Limitations. This article describes the correct options that...

How to Use Existing Veeam Backup & Replication PostgreSQL instance for Veeam Backup for Microsoft 365 Deployment

Article Applicability This article documents issues that occur when installing Veeam Backup for Microsoft 365 v8 or higher on the same server as an existing Veeam Backup & Replication v12 or higher deployment that is using the included local PostgreSQL instance. The errors described may also occu...

Restore to EC2 Error: "Failed to validate machine: Cannot find a suitable image for the restored machine."

Issue Resolved in Veeam Backup & Replication 12.1 The issue documented in this article was resolved starting in Veeam Backup & Replication 12.1. Veeam strongly encourages all customers to update to the latest version. Challenge A Restore to Amazon EC2 fails with the error: Failed to validate...

Release Information for Huawei Plug-In for Veeam Backup & Replication

Huawei Plug-In - End of Life The Huawei Plug-In for Veeam Backup & Replication reached End-of-Life on 2022-04-22 and is no longer available. Requirements Before installing Huawei Plug-In v1.0.23, ensure that you are running Veeam Backup & Replication 10.0.0.4461 or later. To check the version, op...

VDDK Error 3014 - Insufficient permissions in the host operating system

Challenge A Veeam Backup & Replication task interacting with a VMware environment fails with error: Error --tr:VDDK error: 3014 Insufficient permissions in the host operating system. Value: 0x0000000000000bc6 Cause This error occurs when the account used to communicate with the vCenter does not...

How to Change the Settings Related to Veeam Backup & Replication Log Files

Purpose This article documents how to change settings regarding where log files are stored, how large an individual log file may become, and how many generations of log files are retained. Solution Log Files Stored on the Veeam Backup Server The following registry values must be created on the...

Upgrading/Uninstalling Veeam Backup & Replication fails with "Error 1327. Invalid Drive: [a-z]:\" or "Warning 1327. Invalid Drive [a-z]:\"

Challenge While upgrading or uninstalling Veeam Backup & Replication, the installer stops and displays either of the following messages: Warning 1327. Invalid Drive: F:\ Copy Error 1327. Invalid Drive: F:\ Copy Note: The drive letter in the message may be any drive letter. Cause The settings in t...

All Aliases Have Failed

Challenge A Tenant's Backup Job or Backup Copy Job targeting a Cloud Repository fails with the following message: Target gate has rejected connection. Unable to establish target connection. All aliases have failed. The wording of the error might differ, but the root error "All Aliases Have Failed...

How to Investigate 'Encrypted Data Event' from Malware Detection

Functionality Now Integrated Starting in Veeam Backup & Replication 13.1, entropy event investigation is now a built-in feature. For more information, review: Veeam Backup & Replication User Guide Analyzing Encrypted Data Events Purpose This article documents how to investigate which files are...

Veeam.Archiver.Service terminates due to 'System.OutOfMemoryException' after updating to Veeam Backup for Microsoft 365 7.0.0.3968

Challenge Veeam.Archiver.Service consumes all available virtual memory and then terminates. The issue can be confirmed with the following Windows Events System log: The Veeam Backup for Microsoft 365 Service service terminated unexpectedly. It has done this 1 times. The following corrective actio...

Build Numbers and Versions of Veeam ONE

This KB article lists all versions of Veeam ONE and their respective build numbers. For more information on downloading the latest version of Veeam ONE, visit: My Account Portal - Product Downloads Latest Downloads Page Veeam ONE -- What's New PDF Version | Build Number | Release Date | Release...

Troubleshooting Certificate and Connection Errors in Cloud Connect

Challenge When adding a Service Provider on the tenant's Veeam Backup & Replication, either of the following errors occurs: Certificate validation failed. Unable to connect to the service provider. Certificate validation failed. Authentication failed because the remote party has closed the...

Release Information for IBM FlashSystem Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing IBM FlashSystem Plug-In v2.4.2, ensure that you are running at least Veeam Backup &...

How to Change Initial Management Port for Veeam Plug-ins for Enterprise Applications

Purpose This article documents how to change the default port used by the Plugin Manager 6791 for Veeam Plug-ins for Enterprise Applications: Veeam Plug-in for SAP HANA Veeam Plug-in for Oracle RMAN Veeam Plug-in for SAP on Oracle Veeam Plug-in for Microsoft SQL Server Veeam Plug-in for IBM Db2...

Powershell: Cannot connect to backup server because some of its components are out of date

Challenge Connect-VBRServer PowerShell cmdlet fails with the error: Connect-VBRServer : Cannot connect to backup server because some of its components are out of date. Cause This issue occurs when the Veeam Backup & Replication Console files on the remote machine where the command was run do not...

How to Change Veeam Service Provider Console Website Port

Purpose This article documents how to change the port used by the Veeam Service Provider Console Portal. Solution Note: The Veeam Service Provider Console software was previously known as Veeam Availability Console. The old name is still used in some locations for backward compatibility, in...

Veeam Service Fails to Start with Error 1920

Challenge A service relating to Veeam Backup & Replication fails to start and displays the message: Error 1920. Service failed to start. Verify that you have sufficient privileges to start system services. Copy Solution Common Causes The service is set to run as an account other than Local System...

Restored Linux Machine Fails to Boot

Challenge An issue with initiramfs may cause the restored Linux machine to fail to boot with the following symptoms: ForRHEL/CentOS/SUSE systems, during the boot process, they will drop into the dracut emergency shell and display errors similar to: dracut-initqueue timeout - starting timeout...

Cannot Register Management Service. The Specified Service Has Been Marked for Deletion.

Challenge A Backup or Replication job using Application-Aware Processing fails with an error similar to: Failed to prepare VM for processing: Unable to perform installation Unable to register and start service. Attempt 10 of 10 Cannot register management service. Service name: VeeamVssSupport...

Cannot request cryptocontainer. Win32 error:Keyset as registered is invalid

Challenge A Veeam Agent for Microsoft Windows backup job completes with the following warnings: Cannot request cryptocontainer. Win32 error:Keyset as registered is invalid. and SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be...

Veeam ONE Upgrade Fails with "Win32 exception occurred while executing SQL script."

Challenge When upgrading Veeam ONE from version 12.3 to version 13, the following error occurs: Win32 exception occurred while executing SQL script. Error code: 0x80004004. Error details: The SELECT permission was denied on the object 'sysjobs', database 'msdb', schema 'dbo'. Cause This error...

How to Update NATS and PostgreSQL Passwords Used by Veeam Backup for Microsoft 365

Purpose This article documents the procedures for updating the password Veeam Backup for Microsoft 365 uses to connect to the NATS server and the configuration database. Solution Expand the section below relevant to the password that has been changed: How to Update NATS Server Password Default...

Failed dependencies: libmsi1 is needed by veeam-guest-interaction-proxy

Challenge Attempting to add a Linux server as a managed server fails with the following error: Failed dependencies: libmsi1 is needed by veeam-guest-interaction-proxy Rocky Linux may also display the following error if the libmsi1 package is already installed: Failed dependencies: ntfs-3g is need...

Build Numbers and Versions of Veeam Agent for Linux

This KB article lists all versions of Veeam Agent for Linux and their respective build numbers. For more information on downloading the latest version of Veeam Agent for Linux , visit: Veeam Agent for Linux -- Current Version Download Page Veeam Agent for Linux -- What's New Latest Version Versio...

"Proxy offline time exceeded” error after updating Veeam Backup for Microsoft 365 to version 4c

Challenge After updating Veeam Backup for Microsoft 365 4c build 4.0.1.531 backups start to fail with the "Proxy offline time exceeded". Cause At the end of every month, Veeam Backup for Microsoft 365 collects licensing information. If your Veeam Backup for Microsoft 365 server is installed on a...

Vulnerability Resolved in Veeam ONE 13.1 Patch 0

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

OneDrive / SharePoint Backup Fails with "Error: Invalid MIME content-length header encountered on read."

Challenge A backup job for OneDrive or SharePoint items processed by Veeam Backup for Microsoft 365 fails when attempting to download certain item versions, displaying the following error: Invalid MIME content-length header encountered on read Cause The issue is related to the download process us...

Bad Hyper-V Username Logon Attempt

Challenge Veeam ONE raises the following event-based alarm:Bad Hyper-V username logon attempt. Cause The Bad Host Username Logon alert suggests that someone is attempting to access the host with an invalid username or password. Solution Veeam ONE raises the Bad Hyper-V username logon attempt alar...

"There is no FIB [summary.xml]" error with Veeam Cloud Connect v12.2

Updated Hotfix Release -- September 30, 2024 On 2024-09-30, a new revision to the hotfix package listed in this article was released. This updated hotfix file coincides with a repackaged release of the Veeam Backup & Replication 12.2 ISO dated 20240926, which integrates the new hotfix package...

REST API Error: S3 Error: The difference between the request time and the current time is too large / Invalid Credentials for Amazon S3

Challenge This article covers two different errors that occur when performing different tasks, but have the same root cause: When adding S3 Object Storage to Veeam Console, Veeam displays the follow error: Failed to list S3 buckets: check if the specified account has required permissions REST API...

Failed to upgrade host components. Error 1920.Service Veeam WAN Accelerator Service failed to start.

Challenge The Veeam WAN Accelerator component upgrade fails with the following error: Failed to upgrade host components. Error: ''Error 1920.Service Veeam WAN Accelerator Service VeeamWANSvc failed to start. Verify that you have sufficient privileges to start system services.' The Components Upda...

Veeam Backup & Replication 11a P20220302/P20230227 Compatibility With vSphere 8.0

Full support for vSphere 8.0 is available starting with Veeam Backup & Replication 12. See KB2443: Veeam Backup & Replication support for VMware vSphere Support Statement Veeam's RnD team has performed extensive testing with Veeam Backup & Replication 11a P20220302/P20230227 and has determined th...

Veeam Service Provider Console fails to connect to restored VSPC database due to collation conflict

Challenge When attempting to connect Veeam Service Provider Console to an existing VSPC database the following error occurs: Implicit conversion of varchar value to varchar cannot be performed because the collation of the value is unresolved due to a collation conflict between "" and "" in add...