OneNote File Remains in an Archive State After Saving From Backup

Challenge After using the Save document function to save a OneNote Notebook as a file, attempting to open the resulting .onepkg file using on-premises OneNote, most notably in OneNote 2016 and OneNote 2019, the following warning is observed: This section can't be edited because it's in an archive...

Build Numbers and Versions of Veeam Recovery Orchestrator

This KB article lists all versions of Veeam Recovery Orchestrator and their respective build numbers. For more information on downloading the latest version of Veeam Recovery Orchestrator, visit: My Account Portal - Product Downloads Latest Downloads Page What's New in Veeam Recovery Orchestrator...

Oracle Instant Recovery fails with "Database is online. Failed to restore database files."

Challenge Instant Recovery of an Oracle DB with version 12.1-12.2 fails with the following error show in the console: Database is online. Failed to restore database files. Copy Veeam Log Example C:\ProgramData\Veeam\Backup\ExplorerStandByService\Logs\VEOR\InstantRecovery\session.log SSH output 3:...

Veeam Install Error - "Selected ... port is not available."

Challenge During the initial installation of Veeam applications, the install wizard has a page where service ports may be specified. When moving to the next page of the install wizard, an error may be displayed regarding a Selected port not being available. Expand each Veeam product name below fo...

Preferred Network Rule for Hyper-V Host Not Using IP Specified

Challenge Backup network traffic does not use the NICs associated with IPs configured within the preferred network rules for a Microsoft Hyper-V Host. Cause This can occur because, by default, Veeam Backup & Replication stores only the IP addresses for Hyper-V hosts that DNS provides. Solution To...

Backup to Tape Job to the HPE LTO tape drives fails with "Tape error: '1117'" after upgrade to Veeam Backup & Replication 9.5 Update 4b

Challenge Backup and other operations to HPE LTO tape drives may constantly fail after installation of Veeam Backup & Replication 9.5 Update 4b 9.5.4.2866. Veeam fails to connect to the tape drive and returns the following errors: 18.07.2019 15:49:24 Warning TapeDrive alert: The tape drive has a...

Veeam Backup & Replication 9.5 U4 Day 0 Update [U4 RTM to U4 GA]

Challenge This "Day 0" update is intended only for environments where Veeam Backup & Replication U4 RTM 9.5.4.2399 is installed. If you are trying to update Veeam Backup & Replication and running a version older than 9.5.4.2399, download the most recent Update ISO directly Veeam website. This...

How to Collect Logs for Veeam Plug-in for SAP HANA

Purpose This article documents how to collect the diagnostic information needed for a support case involving the Veeam Plug-in for SAP HANA. Solution 1. Collect diagnostic information as documented in the four sections below. 2. Combine the data into a single .zip file. 3. Attach the zip file to...

“For security reasons DTD is prohibited in this XML document” error in Veeam Backup for Microsoft 365

Challenge Interactions with either SharePoint Online or OneDrive for Business within Veeam Backup for Microsoft 365 fail with either of the following errors: For security reasons DTD is prohibited in this XML document Copy Identity Client Runtime Library IDCRL could not look up the realm...

How to Migrate Veeam Service Provider Console to a New Server

The article describes how to move Veeam Availability Console installation and its database to a new server...

Unable to Connect to Veeam ONE DB During Update Installation

This article describes prerequisites for establishing connection to the Veeam ONE database...

PowerShell Script Execution Troubleshooting Advice

Veeam Support Scope Per Veeam Support Policy: Custom script troubleshooting is not supported. What's in Scope: Confirming that the Veeam task executed the script. Assisting with Veeam PowerShell cmdlets not functioning as intended or documented. What's Out of Scope: Troubleshooting why a custom...

Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"

Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...

Troubleshooting Signature-Based Firewalls

Challenge Summary Data transfer is failing across a connection that is protected by an advanced firewall. The firewall uses signature-based detection. Relevant features may have names like antivirus, anti-spyware, intrusion prevention, or application control. Reported Firewalls This may affect an...

The negotiation of encryption algorithm is failed

Challenge When trying to restore files from a Veeam appliance to the original location using Other OS restore, the following error is received: "The negotiation of encryption algorithm is failed" Cause Between Linux flavors, certain Ciphers may be enabled or disabled by default or by local policy...

Win32 error: The directory name is invalid.

VSS integration fails with the following error: Win32 error: The directory name is invalid...

Veeam ONE Monitor SNMP MIBs

Purpose This article provides an MIB file that can be used by SNMP receivers that are being sent SNMP traps when configured as documented in: Veeam ONE Monitoring Guide: Configuring SNMP Traps. Solution Download Veeam ONE SNMP MIB MD5: 21E8DDEFEC6824CA20E8C862CDA76B40 SHA-1:...

Onboarding a Microsoft 365 Organization Fails with: service principal name is already present for the tenant

Challenge When signing in with a device code during onboarding of a Microsoft 365 organization in Veeam Data Cloud for Microsoft 365 , the following error occurs: AADSTS650051: Consent action for Application '' failed due to following error: The service principal name is already present for the...

Assignment of the ApplicationImpersonation Role Fails With Error

Challenge In Microsoft 365 organizations using modern app-only authentication, an attempt to assign the ApplicationImpersonation role, which is required for data restore with Veeam Explorer for Microsoft Exchange , fails with the following error:...

Explorer for Microsoft Teams: "System event messages are unsupported."

Challenge When exploring Teams channel messages, some messages are listed with an empty Author and Subject value. Attempting to preview one of these messages causes the following warning to be displayed: System event messages are unsupported. Cause This warning occurs because system messages cann...

Guest File Restore from Backup of Linux on Power Machine Fails to Mount

Challenge When restoring files and folders from a Veeam Agent for Linux backup of a Linux on Power machine that was using the BTRFS filesystem, if a temporary helper appliance or non-Linux on Power machine is used, the mount operation step of the restore will fail with: Fuse mount failed: Failed ...

Veeam Data Cloud for Microsoft 365 Release Information and Build Numbers

These release notes apply to the original Veeam Data Cloud for Microsoft 365 platform, which is now in maintenance mode. Maintenance and stability updates will continue to be delivered, but no new features are planned. As a result, the release notes in this article will no longer be updated...

Release Information for Veeam Backup for Salesforce 1 Cumulative Patches

This update has been superseded by Veeam Backup for Salesforce 2. Requirements Please confirm that you are running Veeam Backup for Salesforce 1 build 1.0.0.1429 or later before upgrading. You can find the currently installed build number in the Configuration About section. After the upgrade, the...

How to Connect to an Object Storage Repository via Google Cloud Private Access

Purpose This article documents how to configure Veeam Backup & Replication to use Google Cloud Private Access to connect to a GCS bucket instead of the public IPs for Scale-Out Backup Repository offload to Capacity Tier or Archive Tier or to connect to an Object Storage Repository in Veeam Backup...

Unable to use Veeam Agent for IBM AIX after LIBPATH variable has been changed

Challenge In IBM AIX, it is possible to change the LIBPATH variable globally. However, doing so overrides the library loader domain configuration for all the applications running with system environment on that machine. If the LIBPATH is set to anything other than blank default, the Veeam Agent f...

"No destination network for IP address" error during SureBackup

Challenge A Surebackup job fails with the error: Error: No destination network for IP address When selecting the individual server from the VM list in the status window, the following error is seen: Results: no destination network for IP address Error: No destination network for IP address Cause...

Veeam ONE XML External Entity Processing vulnerabilities

Challenge XML External Entity Processing vulnerabilities in Veeam ONE Reporter make possible to read arbitrary files without authentication. Severity : critical CVSS v3 score : 7.5 Cause Veeam ONE Reporter uses XML files for importing and exporting report templates. A remote attacker may send...

Cannot edit configuration of VMware VM via ESXi after Instant Recovery from Veeam Agent backup

Challenge When you complete Instant VM Recovery from the Veeam Agent backup, then try to edit the VM configuration via ESXi, the following error occurs: "Enter a disk size which is larger than its original capacity." Then you try to edit the decimal virtual disk size via ESXi, and another error...

Veeam Management Pack 8.0 Update 6 cumulative patch for Veeam Backup & Replication monitoring

Challenge Veeam Management Pack 8.0 Update 6 cumulative patch for Veeam Backup & Replication monitoring. Cause Veeam Support has received quite enough customer feedback on issues related to MP for Veeam Backup & Replication provided as part of Veeam Management Pack for System Center. For example,...

ReFS Known Issues, Considerations, and Limitations

Known Issues Memory Management Issues Server 2016 and older Windows repositories using ReFS on Server 2016 without the September 2018 updates or older OS versions are known to have issues during backup job retention enforcement, which manifests as: The repository server becomes unresponsive or...

Unable to Connect Veeam Service Provider Console to Veeam Cloud Connect Server Using a Local Account

Challenge Attempting to connect a Veeam Cloud Connect server through the VSPC web UI using a local account fails with the following error message: Failed to connect to the server. Specified user is invalid or does not have enough permissions on the server. Copy Cause The remote connection was...

All Credentials and Backup Encryption Keys Become Invalid if Veeam Backup and Replication Is Manually Migrated to Another Machine

Challenge All credentials and backup encryption keys become unusable after manually migrating Veeam Backup and Replication software to a different machine. The term "manual migration," in this case, refers to the process of installing Veeam Backup & Replication on a new system and directing it to...

Name of Backups Entry Does Not Match Job Name

Challenge The name of the backup job has been changed, causing entries found under the Backups node to no longer match their associated job. In the example screenshot above, the job was first run with the name "Backup Job 1," and after the initial run, the job was renamed to "DC Backup." The...

Unable to View Connection String for Veeam Reporter and Veeam Business View Websites in IIS Manager

Challenge When trying to view connection strings for Veeam Reporter and Veeam Business View websites in IIS manager, the following error messages pop up: Cause Veeam ONE encrypts these configuration settings. Solution This behavior is the product design. More Information If you have any questions...

Release Notes for Veeam ONE 8.0 Update 2

Challenge Release Notes for Veeam ONE 8.0 Update 2. Cause Please confirm you are running Veeam ONE 8 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 8.0.0.xxx. After upgrading, your version build will be 8.0.0.1669. Th...

SQL Server Fails with error VSSControl: -2147024809 Backup job failed. Discovery phase failed.

This KB provides information when SQL fails with this error due to a logical file path...

Cannot find VM in the backup file specified for seeding

Challenge A replication job with seeding enabled fails with any of the following errors: Failed to create processing task for VM Error: VM VM not found in backup for initial sync !Screenshot of Failed to create processing task for VM VM Error: VM \VM\ not found in backup for initial sync...

Virtual disk size is not a multiple of 1KB

Challenge Backup Copy job fails with the error: Error: Virtual disk size is not a multiple of 1KB. Copy Cause This most often occurs as a result of a P2V conversion. Solution Review the disk of the VM that failed and check for any disks which are not a whole number. This most often presents as a ...

Replication Job Failure - Error "A general system error occurred: @&!*@*@(msg.fileio.generic)"

Challenge A replication job fails to run and fails with the following error message reported: A general system error occurred: @&!@@msg.fileio.generic Cause This message is most often caused by the destination datastore being low on space. Solution To resolve: 1. Manually remove older...

No connection could be made because the target machine actively refused it

Article Applicability This article specifically concerns a communication issue between Veeam Management Pack for Microsoft System Center components. The core error message, "No connection could be made because the target machine actively refused it" is a generic error that occurs anytime a...

How to Generate an SFTP Account for a Support Case

Purpose While working with Veeam Support, you may be asked to provide log files. The primary method for attaching logs to a case is by adding logs via the My Account portal. An alternate method is to upload logs via STFP. To do so, you must first generate an SFTP account associated with the suppo...

Create VSS processing exclusion for vCenter Database

Article Applicability This article is only relevant to environments still using a Windows-based vCenter vSphere 6.7 and older with the vCenter database hosted on a Microsoft SQL Instance. Per VMware's Blog: Reminder: vSphere 6.5/6.7 End of General Support The End of General Support for vSphere 6....

Veeam Backup & Replication 13.0.1 In-Place Upgrade Version Requirement

Challenge When attempting to upgrade an existing Veeam Backup & Replication deployment to version 13.0.1, the installer displays a message stating: Unable to upgrade Veeam Backup & Replication: you can upgrade from version 12.3.1.1139 or later only. Solution Before attempting an in-place upgrade ...

Migration to Unified Veeam Data Cloud FAQ

Below are the most commonly asked questions. What changed with the Veeam Data Cloud for Microsoft 365 experience? Veeam transitioned customers to the Veeam Data Cloud Platform, a unified multi-workload interface. This new experience allows customers to manage Microsoft 365, Entra ID, Salesforce,...

How to Register a Service Provider’s Veeam Data Cloud Vault on a Tenant's VBR Server

Legacy Functionality This article explains a method relevant only to Veeam Backup& Replication 13.0.1.1071 and older. Starting in Veeam Backup & Replication 13.0.1.2067, the backup server authorization now communicates directly with Veeam Data Cloud VDC, removing the need to be a License Admin...

How to Detect and Remove Separated Disks During Veeam Agent for Linux Restore

Purpose This article documents how to detect and clean up the restored disks of a Linux machine that used Logical Volume Manager LVM, was backed up with Veeam Agent for Linux , and restored to a hypervisor VM or cloud computing platform. This issue is documented in the following Veeam Agent for...

Veeam Kasten for Kubernetes - Used Ports

Purpose This article provides information regarding network ports that are used for different internal services of the Veeam Kasten for Kubernetes application. Solution The following information of Veeam Kasten for Kubernetes services and network ports associated with them will help with port...

EFS Backup Policy Fails With "Not authorized to perform DeleteRecoveryPoint"

Challenge An EFS Backup Policy fails with the message: User: arn:aws:sts:::assumed-role/VEEAM-BACKUP-FOR-AWS-IAM-ROLE-NAME/VeeamBackupSession is not authorized to perform: backup:DeleteRecoveryPoint on resource: arn:aws:backup:AWS-REGION::recovery-point: with an explicit deny in a resource-based...

ORA-27515 Error During Managed Application Backup Policy Run

Challenge Running a managed backup policy with Veeam Plugin for Oracle RMAN results in job failure: Failed to execute plug-in manager command: RMAN-03002: failure of backup command at 07/13/2023 Plugin logs /tmp/veeampluginlogs and database trace files reference ORA-27515 error: $ grep ORA-27515...

Access Denied Error After Migrating Configuration from MFA-Enabled Server

Challenge After performing Configuration Restore using the Migration mode from a Configuration Backup created by a Veeam Backup & Replication server that had MFA enabled, login attempts using local accounts cause the Veeam Backup & Replication Console to display the error: Failed to connect to...