1781 matches found
How to Collect Logs for Veeam Plug-in for SAP HANA
Purpose This article documents how to collect the diagnostic information needed for a support case involving the Veeam Plug-in for SAP HANA. Solution 1. Collect diagnostic information as documented in the four sections below. 2. Combine the data into a single .zip file. 3. Attach the zip file to...
“For security reasons DTD is prohibited in this XML document” error in Veeam Backup for Microsoft 365
Challenge Interactions with either SharePoint Online or OneDrive for Business within Veeam Backup for Microsoft 365 fail with either of the following errors: For security reasons DTD is prohibited in this XML document Copy Identity Client Runtime Library IDCRL could not look up the realm...
How to Migrate Veeam Service Provider Console to a New Server
The article describes how to move Veeam Availability Console installation and its database to a new server...
Unable to Connect to Veeam ONE DB During Update Installation
This article describes prerequisites for establishing connection to the Veeam ONE database...
PowerShell Script Execution Troubleshooting Advice
Veeam Support Scope Per Veeam Support Policy: Custom script troubleshooting is not supported. What's in Scope: Confirming that the Veeam task executed the script. Assisting with Veeam PowerShell cmdlets not functioning as intended or documented. What's Out of Scope: Troubleshooting why a custom...
Unable to Delete Credentials
Challenge When attempting to delete credentials from the credentials manager, a message box states: Unable to delete credentials because they are currently in use. See details for more info. Cause You cannot delete a record that is already used for any component in the backup infrastructure...
Troubleshooting Signature-Based Firewalls
Challenge Summary Data transfer is failing across a connection that is protected by an advanced firewall. The firewall uses signature-based detection. Relevant features may have names like antivirus, anti-spyware, intrusion prevention, or application control. Reported Firewalls This may affect an...
The negotiation of encryption algorithm is failed
Challenge When trying to restore files from a Veeam appliance to the original location using Other OS restore, the following error is received: "The negotiation of encryption algorithm is failed" Cause Between Linux flavors, certain Ciphers may be enabled or disabled by default or by local policy...
How to Collect Logs for Veeam ONE
Purpose This article documents the process for gathering diagnostic logging from Veeam ONE. Solution Part 1: Collecting Veeam ONE Application Logs 1. Open the Veeam ONE Settings Utility Run: C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe 2. In the lower-left corner,...
Win32 error: The directory name is invalid.
VSS integration fails with the following error: Win32 error: The directory name is invalid...
How to Collect Logs for Veeam Plug-in for IBM Db2
Purpose This article documents how to collect the diagnostic information needed for a support case involving the Veeam Plug-in for IBM Db2. Solution 1. Collect diagnostic information as documented in the five sections below. 2. Combine the data into a single .zip file. 3. Attach the zip file to t...
Application-Aware Processing Tasks Fail in a Kerberos-Only Environment After Upgrading to Veeam Backup & Replication 12
Challenge If you use persistent agents for guest OS processing in a Kerberos-only environment, after upgrading to Veeam Backup & Replication 12, some backup jobs may fail with the error: Failed to connect to guest agent, failing over to guest agent through VIX Failed to connect to guest agent...
How to Connect to an Object Storage Repository via Google Cloud Private Access
Purpose This article documents how to configure Veeam Backup & Replication to use Google Cloud Private Access to connect to a GCS bucket instead of the public IPs for Scale-Out Backup Repository offload to Capacity Tier or Archive Tier or to connect to an Object Storage Repository in Veeam Backup...
Unable to use Veeam Agent for IBM AIX after LIBPATH variable has been changed
Challenge In IBM AIX, it is possible to change the LIBPATH variable globally. However, doing so overrides the library loader domain configuration for all the applications running with system environment on that machine. If the LIBPATH is set to anything other than blank default, the Veeam Agent f...
Veeam ONE XML External Entity Processing vulnerabilities
Challenge XML External Entity Processing vulnerabilities in Veeam ONE Reporter make possible to read arbitrary files without authentication. Severity : critical CVSS v3 score : 7.5 Cause Veeam ONE Reporter uses XML files for importing and exporting report templates. A remote attacker may send...
Cannot edit configuration of VMware VM via ESXi after Instant Recovery from Veeam Agent backup
Challenge When you complete Instant VM Recovery from the Veeam Agent backup, then try to edit the VM configuration via ESXi, the following error occurs: "Enter a disk size which is larger than its original capacity." Then you try to edit the decimal virtual disk size via ESXi, and another error...
Veeam Management Pack 8.0 Update 6 cumulative patch for Veeam Backup & Replication monitoring
Challenge Veeam Management Pack 8.0 Update 6 cumulative patch for Veeam Backup & Replication monitoring. Cause Veeam Support has received quite enough customer feedback on issues related to MP for Veeam Backup & Replication provided as part of Veeam Management Pack for System Center. For example,...
ReFS Known Issues, Considerations, and Limitations
Known Issues Memory Management Issues Server 2016 and older Windows repositories using ReFS on Server 2016 without the September 2018 updates or older OS versions are known to have issues during backup job retention enforcement, which manifests as: The repository server becomes unresponsive or...
Unable to Connect Veeam Service Provider Console to Veeam Cloud Connect Server Using a Local Account
Challenge Attempting to connect a Veeam Cloud Connect server through the VSPC web UI using a local account fails with the following error message: Failed to connect to the server. Specified user is invalid or does not have enough permissions on the server. Copy Cause The remote connection was...
All Credentials and Backup Encryption Keys Become Invalid if Veeam Backup and Replication Is Manually Migrated to Another Machine
Challenge All credentials and backup encryption keys become unusable after manually migrating Veeam Backup and Replication software to a different machine. The term "manual migration," in this case, refers to the process of installing Veeam Backup & Replication on a new system and directing it to...
Name of Backups Entry Does Not Match Job Name
Challenge The name of the backup job has been changed, causing entries found under the Backups node to no longer match their associated job. In the example screenshot above, the job was first run with the name "Backup Job 1," and after the initial run, the job was renamed to "DC Backup." The...
Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"
Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...
Unable to View Connection String for Veeam Reporter and Veeam Business View Websites in IIS Manager
Challenge When trying to view connection strings for Veeam Reporter and Veeam Business View websites in IIS manager, the following error messages pop up: Cause Veeam ONE encrypts these configuration settings. Solution This behavior is the product design. More Information If you have any questions...
Release Notes for Veeam ONE 8.0 Update 2
Challenge Release Notes for Veeam ONE 8.0 Update 2. Cause Please confirm you are running Veeam ONE 8 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 8.0.0.xxx. After upgrading, your version build will be 8.0.0.1669. Th...
SQL Server Fails with error VSSControl: -2147024809 Backup job failed. Discovery phase failed.
This KB provides information when SQL fails with this error due to a logical file path...
Cannot find VM in the backup file specified for seeding
Challenge A replication job with seeding enabled fails with any of the following errors: Failed to create processing task for VM Error: VM VM not found in backup for initial sync !Screenshot of Failed to create processing task for VM VM Error: VM \VM\ not found in backup for initial sync...
Virtual disk size is not a multiple of 1KB
Challenge Backup Copy job fails with the error: Error: Virtual disk size is not a multiple of 1KB. Copy Cause This most often occurs as a result of a P2V conversion. Solution Review the disk of the VM that failed and check for any disks which are not a whole number. This most often presents as a ...
No connection could be made because the target machine actively refused it
Article Applicability This article specifically concerns a communication issue between Veeam Management Pack for Microsoft System Center components. The core error message, "No connection could be made because the target machine actively refused it" is a generic error that occurs anytime a...
Veeam ONE Monitor SNMP MIBs
Purpose This article provides an MIB file that can be used by SNMP receivers that are being sent SNMP traps when configured as documented in: Veeam ONE Monitoring Guide: Configuring SNMP Traps. Solution Download Veeam ONE SNMP MIB MD5: 21E8DDEFEC6824CA20E8C862CDA76B40 SHA-1:...
Onboarding a Microsoft 365 Organization Fails with: service principal name is already present for the tenant
Challenge When signing in with a device code during onboarding of a Microsoft 365 organization in Veeam Data Cloud for Microsoft 365 , the following error occurs: AADSTS650051: Consent action for Application '' failed due to following error: The service principal name is already present for the...
Vulnerabilities Resolved in Veeam Backup & Replication 13.0.2
All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 13.0.2.29. Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program V...
Veeam Backup & Replication 13.0.1 In-Place Upgrade Version Requirement
Challenge When attempting to upgrade an existing Veeam Backup & Replication deployment to version 13.0.1, the installer displays a message stating: Unable to upgrade Veeam Backup & Replication: you can upgrade from version 12.3.1.1139 or later only. Solution Before attempting an in-place upgrade ...
Migration to Unified Veeam Data Cloud FAQ
Below are the most commonly asked questions. What changed with the Veeam Data Cloud for Microsoft 365 experience? Veeam transitioned customers to the Veeam Data Cloud Platform, a unified multi-workload interface. This new experience allows customers to manage Microsoft 365, Entra ID, Salesforce,...
Assignment of the ApplicationImpersonation Role Fails With Error
Challenge In Microsoft 365 organizations using modern app-only authentication, an attempt to assign the ApplicationImpersonation role, which is required for data restore with Veeam Explorer for Microsoft Exchange , fails with the following error:...
Release Information for Veeam Backup for Microsoft 365 8 Cumulative Patches
More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 8 release to the latest Cumulative Patch. upgrade...
Veeam Kasten for Kubernetes - Used Ports
Purpose This article provides information regarding network ports that are used for different internal services of the Veeam Kasten for Kubernetes application. Solution The following information of Veeam Kasten for Kubernetes services and network ports associated with them will help with port...
Explorer for Microsoft Teams: "System event messages are unsupported."
Challenge When exploring Teams channel messages, some messages are listed with an empty Author and Subject value. Attempting to preview one of these messages causes the following warning to be displayed: System event messages are unsupported. Cause This warning occurs because system messages cann...
Guest File Restore from Backup of Linux on Power Machine Fails to Mount
Challenge When restoring files and folders from a Veeam Agent for Linux backup of a Linux on Power machine that was using the BTRFS filesystem, if a temporary helper appliance or non-Linux on Power machine is used, the mount operation step of the restore will fail with: Fuse mount failed: Failed ...
Veeam Data Cloud for Microsoft 365 Release Information and Build Numbers
These release notes apply to the original Veeam Data Cloud for Microsoft 365 platform, which is now in maintenance mode. Maintenance and stability updates will continue to be delivered, but no new features are planned. As a result, the release notes in this article will no longer be updated...
How to Customize Retention Options in Drop-Down for Copy Backup, Export Backup, and VeeamZIP
Purpose This article documents how to customize the retention options that are available when configuring the following tasks: Copy Backup Export Backup VeeamZIP Copy Backup Export Backup VeeamZIP Solution The custom retention options are loaded by the Veeam Backup Service during startup of the...
Access Denied Error After Migrating Configuration from MFA-Enabled Server
Challenge After performing Configuration Restore using the Migration mode from a Configuration Backup created by a Veeam Backup & Replication server that had MFA enabled, login attempts using local accounts cause the Veeam Backup & Replication Console to display the error: Failed to connect to...
Quantum DXi Storage With Firmware 3.x Does Not Work with Veeam Backup & Replication 12
Challenge When attempting to add Quantum DXi storage with firmware 3.x to Veeam Backup & Replication, the following error is shown: Failed to StartAgent: Failed to construct ClientAgentProtocol. If the Quantum DXi storage was added to Veeam Backup & Replication prior to upgrading to Veeam Backup ...
Release Information for Veeam Backup for Salesforce 1 Cumulative Patches
This update has been superseded by Veeam Backup for Salesforce 2. Requirements Please confirm that you are running Veeam Backup for Salesforce 1 build 1.0.0.1429 or later before upgrading. You can find the currently installed build number in the Configuration About section. After the upgrade, the...
XSS Vulnerability in Veeam Management Pack for Microsoft System Center v8
Vulnerability Details A reflected DOM-Based XSS vulnerability has been discovered in the Help directory of Veeam Management Pack for Microsoft System Center 8.0. This vulnerability could be exploited by an attacker by convincing a legitimate user to visit a crafted URL on a Veeam Management Pack...
Release Information for NEC Storage V Series Plug-In for Veeam Backup & Replication
This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NEC V Series Plug-In v2.1.225, make sure that you are running Veeam Backup & Replication...
Object Properties Collection Task finishes with the "fail" status when VMware Site Recovery Manager is used for monitored vCenter server(s)
Challenge When one or more federated SSO vCenter Servers joined to VMware Site Recovery Manager are added to Veeam ONE, the Object Properties Collection Task may complete with a "fail" status. Correlated with the task completion time, an entry in the Event Logs will display "An item with the same...
"No destination network for IP address" error during SureBackup
Challenge A Surebackup job fails with the error: Error: No destination network for IP address When selecting the individual server from the VM list in the status window, the following error is seen: Results: no destination network for IP address Error: No destination network for IP address Cause...
How to Reset Password in Veeam Backup for Microsoft Azure Appliance
Purpose This article documents methods to reset the password of the Veeam Backup for Microsoft Azure service account. Solution Reset Password via The Microsoft Azure portal 1. Open the Microsoft Azure portal. 2. Log in using your Microsoft Azure credentials. 3. Select the virtual machine with Vee...
Additional Information on “Cost Estimation” in Veeam Backup for AWS
Related User Guide Page This KB article provides additional information to the following pages: Creating EC2 Backup Policies Step 9. Review Estimated Cost Creating RDS Backup Policies Step 9. Review Estimated Cost Challenge Cost Estimation provides the administrator feedback on estimates of AWS...
How to Use Multiple Backup Repositories Pointing to a Single Catalyst Store
Challenge To minimize backup job duration and reduce disk space used for backups, you can configure multiple Veeam Backup & Replication repositories on a single HPE StoreOnce Catalyst Store. However, due to the lack of folders concept on StoreOnce, such configuration may result in Veeam B&R...