Oracle Database Backup Fails With Event ID 44

Challenge Veeam Backup & Replication or Veeam Agent for Microsoft Windows jobs with Application-Aware Processing fail to process a Windows guest with Oracle database installed. The following symptoms are observed. The job fails with this or a similar error: Creating VSS snapshot Error: Failed to...

How to Use SFTP With Multi-OS FLR

New Feature for Improve Restore Performance Starting in Veeam Backup & Replication 11, when performing a Multi-OS File Level Restore Linux FLR, it is now possible to select an existing Linux machine to act as the helper appliance where the backup files will be mounted to retrieve files. This now...

Antivirus Exclusions for Veeam ONE

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam ONE. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note: Antivirus will not alway...

Removing Stuck VMDK From the Veeam Proxy

Challenge A virtual machine VM processed with Veeam Backup & Replication VBR has a warning that consolidation is required, but consolidation attempts fail. or A VM that VBR processed is found to have one or more orphaned snapshots a snapshot that is attached to the VM but does not show up in the...

VMware Objects are not visible in Ops Mgr

Challenge Either of the following scenarios apply: 1. No virtual infrastructure objects e.g., Clusters, Hosts, or VMs appear in the OpsMgr Console. Additionally, you may receive an alert in Ops Mgr from the Veeam Management Pack for Microsoft System Center Collector as follows: Alert Name: Agent...

Release Information for Veeam Backup for Microsoft 365 8.3

More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Build Numbers and Versions of Veeam Backup for Microsoft 365 Requirements This release can be used to: upgrade an existing v7, v8, v8.1, or v8.2 deployment of Veea...

Vulnerabilities Resolved in Veeam Backup & Replication 12.3.2.4165 Patch

All vulnerabilities documented in this article were resolved in Veeam Backup & Replication 12.3.2.4165 Patch. Veeam Product Latest Version Download Page Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that...

Granular sudo Permissions for Installing Veeam Plug-ins for Enterprise Applications using Protection Groups

Challenge This article provides an example granular 'sudoer' configuration for the Linux account that will be used by Veeam Backup & Replication when installing Veeam Plug-Ins for Enterprise Applications using a Protection Group, specifically for Veeam Plug-in for Oracle RMAN and Veeam Plug-in fo...

Repeat Email Notification: "License update interrupted: Paid license is not installed."

Challenge After installing or upgrading to Veeam Backup for Microsoft 365 version 8 using Community Edition or an NFR Not-For-Resale license, email notifications are sent daily that state that state: Veeam Backup for Microsoft 365 Failed to update license License updated interrupted: Paid license...

Release Information for Veeam Backup for Nutanix AHV 6.1

This update has been superseded by Veeam Backup for Nutanix AHV 7.0, which was released alongside and supports only Veeam Backup & Replication 12.3. Requirements To upgrade to Veeam Backup for Nutanix AHV 6.1, download the installer below and run it on the Veeam Backup & Replication server that...

Veeam Cloud Service Provider Case Administrator FAQ

Intended Audience This article contains information that is relevant to Veeam Cloud Service Providers. If you are not a Veeam Cloud Service Provider, please review the following: KB2211: My Account Portal - Role Management FAQ Case Administrator Assignment Restrictions Attempting to assign a case...

Case Administrator Creation Fails with: "It is not allowed to add a Case Administrator role to License Administrators, only to additional users"

Challenge When attempting to finalize the creation of a Case Administrator within the Veeam My Account Portal, the following error occurs: It is not allowed to add a Case Administrator role to License Administrators, only to additional users Cause This error occurs when the email you are attempti...

Build Numbers and Versions of Veeam Agent for Mac

This KB article lists all versions of Veeam Agent for Mac and their respective build numbers. For more information on downloading the latest version of Veeam Agent for Mac , visit: Veeam Agent for Mac -- Current Version Download Page Veeam Agent for Mac -- What's New Current Version Version | Bui...

How to keep OST files in Veeam Agent backup

Challenge When you create a backup using Veeam Agent for Microsoft Windows , Microsoft Volume Shadow Copy Service VSS excludes certain files like deleted, temporary, paging or OST files from the backup scope. Cause Veeam Agent for Microsoft Windows uses Microsoft VSS for backup operations...

Failed to call RPC function: Error code: 0x80131500

Challenge Backup of Remote Desktop Server VMs with Application-Aware Processing may fail with an Unknown error, error code 0x80131500. You will see error messages similar to: "Failed to call RPC function 'Vss.GetSqlInfoForLastSnapshot2': Error code: 0x80131500. Failed to invoke func...

How to Collect Veeam ONE SMTP Logging

Purpose This article provides information on enabling extended SMTP email logging, which is necessary when investigating issues with Veeam ONE emails, such as missed alarm notifications, unexpected email content, or other email-related problems. SMTP logging is not enabled by default and must be...

Not All Privileges are Assigned to Caller error during upgrade/install

Challenge When upgrading, the installer encounters the following error message which prevents it from proceeding: "Not all privileges or groups referenced are assigned to the caller" Affected Application Installers Veeam Backup & Replication Veeam Backup Enterprise Manager Veeam ONE Veeam Recover...

How to Backup The Veeam ONE SQL Database

Purpose This article documents methods to back up the Veeam ONE SQL database. This is useful when you have to do a backup before an upgrade or if you have been asked to provide a backup of Veeam ONE database to Veeam Support for further in-depth analysis. Solution Identify the Location of the Vee...

Cannot find anymore diff area candidates for volume

Challenge Backup or replication of a Windows OS fails. In the Windows event logs of the machine being backed up, there is an error with ID 8193 from source VSS: Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume...

Appliance Mode (Hotadd) isn't available if proxy VM and its replica are running under the same vCenter

Challenge A VMware Backup Proxy is not processing VMs using Virtual Appliance HOTADD mode, despite meeting all requirements. Cause Veeam Backup & Replication uses VDDK to communicate with VMware infrastructure. Starting with VDDK 6.0, VMware added additional logic to validate possible transport...

Veeam Backup & Replication fails to connect to Linux server with an error about negotiation

Challenge When attempting to add a managed Linux server or edit a Linux repository one of the following errors occurs: Negotiation failed. The client and the server have no common key exchange algorithm. Copy Negotiation failed. The client and the server have no common encryption algorithm. Copy...

Your backup administrator chose not to enable this functionality.

Challenge In the process of importing encrypted backup files for which you do not have the password, attempting to use the "I have lost the password" feature produces the error: Your backup administrator chose not to enable this functionality. Cause This occurs because the backup file was created...

How to Generate an SFTP Account for a Support Case

Purpose While working with Veeam Support, you may be asked to provide log files. The primary method for attaching logs to a case is by adding logs via the My Account portal. An alternate method is to upload logs via STFP. To do so, you must first generate an SFTP account associated with the suppo...

SureBackup fails: Failed to call RPC function - Access is Denied

Challenge When the Veeam vPower NFS Service on the Mount Server used by the SureBackup job is set to use any account other than Local SystemThe default configuration is for the Veeam vPower NFS Service to "Log On As" the 'Local System' account., and that account is not a member of the Local...

User authentication failed

When adding an ESX server to Veeam Backup and Replication console and specifying SSH Connection Settings the error message pops up: "Failed to login to "servername" by SSH, port 22, user "user", elevateToRoot False, autoSudo False User authentication failed...

How to manually test hotadd functionality

Purpose This article documents the procedure for manually performing hotadd to test whether a Veeam Backup Proxy can attach a VM's base disks. Solution Requirements and Limitations Before testing, review Virtual Appliance HOTADD Requirements and Limitations Review KB1054:Appliance Mode Hotadd...

Release Information for Veeam Backup for Google Cloud 5 Patches

Requirements Please confirm that you are running version Veeam Backup for Google Cloud 5 build 5.0.0.1297 or later before upgrading. You can find the currently installed build number Server version in the About section under Configuration | Support Information | Updates. After installing Veeam...

Increase in API Calls when Performing Direct Backups to Immutable Object Storage

Article Applicability This article was created to address high API usage observed with Veeam Backup & Replication 12.x. Starting in Veeam Backup & Replication 13, improvements were made to the handling of immutability-related API calls, which will significantly reduce the number of API calls that...

Unable to Add Object Storage With Versioning to Veeam Backup for Microsoft 365

Challenge When adding an Object Storage Repository, the following error occurs: The selected bucket supports blob versioning. Select a bucket with disabled blob versioning. Cause This issue occurs because the cloud storage has Versioning enabled. Starting with Veeam Backup for Microsoft 365 v7,...

How to use Veeam Backup for Nutanix AHV/Veeam Backup for Red Hat Virtualization Proxy with Internal CA Certificates

Article Applicability The need to perform the procedures documented in this article has been eliminated through improvements to how certificates are handled, starting in the following versions: Veeam Backup for Nutanix AHV 5 Veeam Backup for Oracle Linux Virtualization Manager and Red Hat...

Error When Adding Veeam Backup for Microsoft 365 to Veeam ONE

Challenge When attempting to add Veeam Backup for Microsoft 365 to Veeam ONE, either of the following error occurs: Failed to connect to "localhost".404 Not Found Failed to add the Veeam Backup for Microsoft 365 server. The server version is not supported. Cause Both errors occur for the same...

Intermittent SAP HANA Log Backup Monitoring Failures

This article documents an error that may occur during an SAP HANA Log Backup. Challenge SAP HANA log backup monitoring fails to detect log backups during monitoring intervals. The following warning message precedes the RPO violation error in the action log for the log backup monitoring job: Curre...

VMware Cloud Director 10.4 Compatibility Patches

Hotfix for Veeam Backup & Replication 11.0.1.1261 P20230227 The hotfix on this article has been rebuilt as of 2023-11-24 to be compatible only with Veeam Backup & Replication build 11.0.1.1261 P20230227. This is the second such rebuild; the last rebuild was on 2023-03-16. Note: If an older versio...

“Failed to resolve team (ID: , name: ): Organization (ID: ) which the team (ID: ) belongs to not found” when performing Microsoft Teams backup

Update:January 2024 There have been several reported instances where, under specific circumstances, the issue discussed in this article has occurred while running Veeam Backup for Microsoft 365 6.x. All customers are encouraged to upgrade to the latest version of Veeam Backup for Microsoft 365 at...

Release Notes for Veeam Backup & Replication 10a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 10a. Cause Please confirm that you are running version 9.5 Update 3 build 9.5.0.1536 or later prior to upgrading...

Cloud Connect replication fails with "The following hosts are incompatible with the target host"

Challenge An attempt to start or create a Cloud Connect replication job fails with the error message: " The following hosts are incompatible with the target host". Cause The following scenarios are known to cause the issue: 1. Tenant's Veeam installation had been updated to the latest version 9.5...

Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”

Challenge Tape job fails with the following error messages: The system cannot find the file specified. Problem with CreateFile in '\.\Tape0'. The system cannot find the file specified. The system cannot find the path specified. The specified network name is no longer available. Copy Cause The...

Configuring a SQL staging server to a Veeam Explorer gives “error: 25”

Challenge When configuring a staging SQL server for Veeam Explorers, the following error appears when a malformed server name is provided: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify th...

Recovery Media Creation and Servers with Cluster Shared Volumes

Challenge The Windows Agent Backup job for a failover cluster node with a cluster shared volume displays the following notice: Skipping recovery media collection: cluster contains CSV disks Attempting to create recovery media manually using the Recovery Media Creator on the failover cluster node...

Veeam Backup Temporary Snapshot

Challenge A snapshot named VEEAM BACKUP TEMPORARY SNAPSHOT is found on a VMware Virtual Machine. Cause As detailed in the Veeam Backup & Replication User Guide, a snapshot is created on a VM that is being processed by a Veeam job. This creation of this snapshot causes the VM's base disks to be in...

"Failed to lock file" NFS Repository with Datadomain Storage

Challenge A task for attempting to send backups to a Datadomain NFS share that is either added directly as an NFS Repository or mounted to a Linux intermediary server as a Linux repository fails with the error: Processing Error: Input/output error Failed to lock file /mnt/path/to/backup.vbk. Fail...

Veeam Explorer for Microsoft Exchange: Could not establish trust relationship for the SSL/TLS secure channel

Challenge When restoring items with Veeam Explorer for Microsoft Exchange or sending them as attachments, the following error occurs: The request failed. The underlying connection was closed: could not establish trust relationship for the SSL/TLS secure channel Cause There are two possible causes...

Failed to create a restore point: PostgreSQL database operation failed multiple times with transient error.

Challenge After upgrading to Veeam Backup for Microsoft 365 8.2 or 8.3, jobs fail with the erorr: Failed to create a restore point: PostgreSQL database operation failed multiple times with transient error. Cause This issue occurs because various one-time PostgreSQL queries that the software...

How to Collect Logs from Veeam Appliance Installer

Purpose This article documents how to collect logs from the installer for the Software Appliances included with Veeam Backup & Replication 13 Veeam Software Appliance, Veeam Infrastructure Appliance, and Veeam Hardened Repository Appliance. This procedure may be required if an installation-relate...

CVE-2025-23114

Veeam Software Security Commitment Veeam® is committed to ensuring its products protect customers from potential risks. As part of that commitment, we operate a Vulnerability Disclosure Program VDP for all Veeam products and perform extensive internal code audits. When a vulnerability is...

Assignment of the ApplicationImpersonation Role Fails With Error

Challenge In Microsoft 365 organizations using modern app-only authentication, an attempt to assign the ApplicationImpersonation role, which is required for data restore with Veeam Explorer for Microsoft Exchange , fails with the following error:...

Release Information for Veeam Backup for Microsoft 365 8 Cumulative Patches

More Recent Version Available Please find the latest version of Veeam Backup for Microsoft 365 here: Veeam Downloads - Latest Version Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 8 release to the latest Cumulative Patch. upgrade...

NAS Backup to Tape and FLR fails with "Invalid ACL data"

Challenge A File to Tape Backup job e.g., SMB Share to Tape, NFS Share to Tape, or File Server to Tape or a File Restore from Tape fails with the error: Error Invalid ACL data. Error: Unable to find ObjectVersion in cache for the file. File path: X Other symptoms include: A failing file enumerati...

How to Collect Logs for Veeam Plug-in for IBM Db2

Purpose This article documents how to collect the diagnostic information needed for a support case involving the Veeam Plug-in for IBM Db2. Solution 1. Collect diagnostic information as documented in the five sections below. 2. Combine the data into a single .zip file. 3. Attach the zip file to t...

Task fails with "Repository is not compatible with Catalyst Store with fixed block setting enabled"

Challenge A Veeam Backup & Replication job targeting a StoreOnce Repository backed by a Catalyst Store that has Fixed Block Chunking enabled fails with either of the following errors: Repository is not compatible with Catalyst Store with fixed block setting enabled Error:...