Release Information for Veeam ONE 12 Cumulative Patches

This update was superseded by Veeam ONE 12.1. Requirements This Cumulative Patch can be used to: update from a previous Veeam ONE 12 release to the latest Cumulative Patch. upgrade an existing pre-12 Veeam ONEVeeam ONE 10a 10.0.2.1094 Veeam ONE 11 11.0.0.1379 Veeam ONE 11a 11.0.1.1880 server to...

How to Unhide the Restore Reason Page

Purpose This article documents how to unhide the Reason tab in the Restore Wizard after the "Do not show me this page again " option has been checked, causing the Reason tab to no longer appear during future restores. Solution The "Do not show me this page again" setting and other user-specific U...

Quantum DXi Storage With Firmware 3.x Does Not Work with Veeam Backup & Replication 12

Challenge When attempting to add Quantum DXi storage with firmware 3.x to Veeam Backup & Replication, the following error is shown: Failed to StartAgent: Failed to construct ClientAgentProtocol. If the Quantum DXi storage was added to Veeam Backup & Replication prior to upgrading to Veeam Backup ...

Veeam Kubernetes Service Fails to Start - Error 1064

Article Applicability The service start 'Error 1064' can occur for other reasons, and this article documents an issue that only happened with the Kasten K10 plug-in versions before 12.0.1.4. Review the cause section carefully to identify if this article is related. Challenge When the short date...

How to Migrate Veeam Backup Enterprise Manager's Database from Microsoft SQL to PostgreSQL

Purpose This article documents the migration of the Veeam Backup Enterprise Manager Enterprise Manager configuration database from Microsoft SQL to PostgreSQL. Notes: The migration process is one-way only. Migration can only be performed from Microsoft SQL to PostgreSQL. Note: Starting in Veeam...

Release Information for Veeam Backup for Microsoft 365 7 Cumulative Patches

This release has been superseded by Veeam Backup for Microsoft 365 7a. Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 7 release to the latest Cumulative Patch. upgrade an existing pre-7 Veeam Backup for Microsoft 365 server to Vee...

Veeam Agent Standalone Backup Fails with "Version string portion was too short or too long"

Challenge After upgrading Veeam Backup & Replication to version 12, the following tasks for Standalone Veeam Agent i.e., Veeam Agent for Microsoft Windows, Veeam Agent for Linux, Veeam Agent for IBM AIX, and Veeam Agent for Oracle Solaris deployments that existed before the upgrade may fail...

Veeam Backup for Microsoft 365 server license type is not compatible with Veeam ONE license type.

Challenge When attempting to add Veeam Backup for Microsoft 365 to Veeam ONE, the connection fails with: Failed to connect to "". Veeam Backup for Microsoft 365 server license type is not compatible with Veeam One license type. Cause As documented in the Veeam Backup for Microsoft 365 7 Release...

CVE-2023-27532

Article Applicability This article documents a vulnerability discovered in a core service of Veeam Backup & Replication and Veeam Cloud Connect. This vulnerability does not affect other Veeam products e.g., Veeam Backup for Microsoft 365, Veeam Agent for Microsoft Windows , Veeam ONE, Veeam Servi...

Release Information for Veeam Backup & Replication 12 Cumulative Patches

This update was superseded by Veeam Backup & Replication 12.3. Release Information Below are details about the Cumulative Patches that have been released for Veeam Backup & Replication 12. Each subsequent Cumulative Patch also includes all fixes present in the previous Cumulative Patches. P202307...

How to assign ProPartner Portal Roles

Purpose This article documents how to assign internal VCSP employees a Pulse user role to allow them access to the VCSP Pulse portal within the Veeam ProPartner setup. Note: Roles can only be assigned by the employee of the ProPartner holding the ProPartner manager role. Solution To adjust the...

How to use SQL Management Studio to Apply SQL-Based Hotfixes to the Veeam ONE Database

Purpose This article documents applying a SQL query script-based hotfix for the Veeam One database. Solution Identify the Location of the Veeam ONE Database If Veeam ONE is installed, open the Veeam ONE Settings Utility to view the current SQL Server settings. C:\Program Files\Common...

Veeam Agent for Microsoft Windows backup job fails with "Veeam.Backup.AgentProvider.AgentClosedException" on Windows 7 and Windows Server 2008 R2

Article Applicability The issue documented in this article was fixed in Veeam Agent for Microsoft Windows 6.0.2.1090, which was released alongside Veeam Backup & Replication 12.0.0.1420 P20230412. Challenge A Veeam Agent for Microsoft Windows v6 Backup Job for a machine running Windows 7 or Serve...

How to Configure Azure Storage Account to Leverage Immutability with Veeam Backup & Replication

Purpose This article was designed to complement the information available in the Veeam Backup & Replication User Guide, specifically the required storage account and container settings to align with the Azure Blob Storage Immutability Limitations. This article describes the correct options that...

Error When Adding Veeam Backup for Microsoft 365 to Veeam ONE

Challenge When attempting to add Veeam Backup for Microsoft 365 to Veeam ONE, either of the following error occurs: Failed to connect to "localhost".404 Not Found Failed to add the Veeam Backup for Microsoft 365 server. The server version is not supported. Cause Both errors occur for the same...

Task fails with "Repository is not compatible with Catalyst Store with fixed block setting enabled"

Challenge A Veeam Backup & Replication job targeting a StoreOnce Repository backed by a Catalyst Store that has Fixed Block Chunking enabled fails with either of the following errors: Repository is not compatible with Catalyst Store with fixed block setting enabled Error:...

Release Information for Veeam Backup for Salesforce 1 Cumulative Patches

This update has been superseded by Veeam Backup for Salesforce 2. Requirements Please confirm that you are running Veeam Backup for Salesforce 1 build 1.0.0.1429 or later before upgrading. You can find the currently installed build number in the Configuration About section. After the upgrade, the...

Release Information for Veeam Backup & Replication 12 Day 0 Update

Update Applicability This "Day 0" update for Veeam Backup & Replication 12 is strictly intended for servers using the RTM release build 12.0.0.14 02. If Veeam Backup & Replication 12 GA build 12.0.0.14 20 is installed, this update can be ignored as it is not needed. All resolved issues listed in...

Veeam PowerShell cmdlets to help Automate Backup Copy Backup Format Upgrade

This article provides information about using Veeam PowerShell to automate the procedure of upgrading Legacy Periodic Backup Copy jobs to use the new True Per-Machine backup format. These PowerShell commands can be used to simplify the Backup Chain Format upgrade process...

Known NAS Backup Issues With Nutanix Files Integration

Known Issues Issue 1: Disabling "multi-protocol access" within Nutanix breaks NAS Backup When Nutanix storage has been added to Veeam Backup & Replication using Nutanix Files System integration, if "multi-protocol access" is disabled within the Nutanix configuration, Veeam Backup & Replication wi...

Veeam Backup & Replication Configuration Check displays error regarding unsupported Veeam Backup for Public Cloud product version

Challenge During the upgrade to Veeam Backup & Replication 12, if theConfiguration Check detects that the Veeam Backup for AWS Plug-In or Veeam Plug-In for Microsoft Azure Plug-in is installed, the upgrade will be halted with the error: Unsupported Veeam Backup for AWS version Unsupported Veeam...

Intermittent SAP HANA Log Backup Monitoring Failures

This article documents an error that may occur during an SAP HANA Log Backup. Challenge SAP HANA log backup monitoring fails to detect log backups during monitoring intervals. The following warning message precedes the RPO violation error in the action log for the log backup monitoring job: Curre...

Antivirus Exclusions for Veeam Plug-ins for Enterprise Applications

Purpose To ensure the performance and reliability of Veeam Plug-ins for Enterprise Applications, we strongly advise implementing the antivirus exclusions outlined in this article. Interference caused by security software will not always cause Veeam Plug-ins for Enterprise Applications to fail; so...

Case Administrator Creation Fails with: "It is not allowed to add a Case Administrator role to License Administrators, only to additional users"

Challenge When attempting to finalize the creation of a Case Administrator within the Veeam My Account Portal, the following error occurs: It is not allowed to add a Case Administrator role to License Administrators, only to additional users Cause This error occurs when the email you are attempti...

How to Upgrade .NET and ASP.NET Runtimes When Using Veeam ONE 12 GA (build 12.0.0.2498) or Lower

Article Applicability This article applies to Veeam ONE deployments running version 12 GA build 12.0.0.2498 or lower. The affected version of .NET discussed in this KB article is no longer used by Veeam ONE in version 12 P20230314 build 12.0.1.2591 or higher. We strongly recommend upgrading to th...

Connection over network is blocked by network throttling rules

Challenge A Veeam Agent Backup job fails with the error: Error: Connection over network is blocked by network throttling rules Error as it appears in the Veeam Backup & Replication Console Error as it appears in the Veeam Agent for Microsoft Windows Control Panel Cause This error occurs when a...

Veeam One Web Client / Reporter: Access Denied Error

Challenge When attempting to access the Veeam ONE Web Client, formerly known as Veeam ONE Reporter, the following error is shown on the login page: Veeam ONE Web Client Error Access denied Here is what you can do: Go Home Error Variant 1 Error Variant 2 Cause The Internet Information Services IIS...

How to Enable Extended Logging of SPNs Used During Connections

Veeam Backup & Replication 12 Feature This article is regarding a feature available starting in Veeam Backup & Replication 12. Purpose This article documents how to enable the logging of Service Principal Names SPNs used during Kereberos-based connections. Use Case When troubleshooting Kerberos...

How to Restrict Which Azure Subscriptions Are Accessible to an Azure Compute Account

Purpose This article documents how to restrict which subscriptions will be accessible to an Azure Compute account used by Veeam Backup & Replication. Use Case By default, IAM roles are assigned to a newly created Microsoft Entra ID application on all subscriptions visible to the Microsoft Entra I...

Invalid backup configuration: Team chats backup using protected APIs must the enabled to protect Team chats.

Challenge After upgrading Veeam Backup for Microsoft 365 from v5 to v6a, during the next backup run, or when editing the job or organization, the following error occurs: Invalid backup configuration: Team chats backup using protected APIs must the enabled to protect Team chats. Issue Prevention...

Application-Aware Processing Tasks Fail in a Kerberos-Only Environment After Upgrading to Veeam Backup & Replication 12

Challenge If you use persistent agents for guest OS processing in a Kerberos-only environment, after upgrading to Veeam Backup & Replication 12, some backup jobs may fail with the error: Failed to connect to guest agent, failing over to guest agent through VIX Failed to connect to guest agent...

How To Configure Veeam Plug-in for SAP HANA to Support SAP HANA System Replication

Standalone Mode Plugin Deployment Only The configuration option documented in this article is only compatible with Standalone deployments of the SAP HANA Plugin. Managed deployments are not compatible with these modifications. Veeam Backup & Replication 13 Support for SAP HANA System Replication...

Veeam Agent for Linux crash with null pointer dereference on 5.9+ kernels

Article Applicability This article is relevant only to Veeam Agent for Linux build 5.0.2.4567. The issue discussed in this article is resolved in Veeam Agent for Linux 6 with the blksnap kernel module. Challenge Symptom Shortly after Veeam Agent for Linux creates a veeamsnap snapshot, the system...

OneNote File Remains in an Archive State After Saving From Backup

Challenge After using the Save document function to save a OneNote Notebook as a file, attempting to open the resulting .onepkg file using on-premises OneNote, most notably in OneNote 2016 and OneNote 2019, the following warning is observed: This section can't be edited because it's in an archive...

Restore or Failback to Server 2022 Hyper-V host fails with "Unable to update VM security descriptor Error"

Article Applicability This article is specific to an error that occurs when attempting to restore or failback to a Hyper-V host running Windows Server 2022 or versions 2004 and 20H2 of the Semi-Annual Channel versions of Windows Server. This article addresses an issue that is mentioned in the Vee...

How to Connect to an Object Storage Repository via Azure Blob Private Endpoints

Purpose This article documents how to configure Veeam Backup & Replication to use Azure Blob Storage Account private endpoints via Azure VPN or Azure ExpressRoute for Scale-Out Backup Repository offload to Capacity Tier or Archive Tier or to connect to an Object Storage Repository in Veeam Backup...

SureBackup Ping Test Wrong Docker IP

Challenge A SureBackup Job's ping and application tests attempt to interact with an unexpected IP address of a Virtual Machine running Docker. Cause The SureBackup Job's recovery verification tests use the IP addresses reported to the VMware Environment by VMware Tools. Solution To control which ...

Exchange Backup Fails With 'SOAP header Action was not understood'

This a known issue that Veeam Software is currently investigating alongside Microsoft Support...

Inventory of Non-initialized LTO-9 Tape Fails for HPE MSL2024 and 1/8 G2 Autoloader Tape Libraries

Challenge If Veeam Backup & Replication attempts to load an LTO-9 tape that has not been initialized or has an unknown status in the library, the library will report the error Source Not Ready error SCSI Check Condition 05/4481. Error MTSCSI PASS THROUGH DIRECT ended with Scsi Error Fixed format,...

Adding Azure Compute Account Fails With "This server does not seem to have Azure PowerShell installed"

Challenge When attempting to add an Azure Compute Account using the "Create a new account" option, the error message is shown stating that "This server does not seem to have Azure PowerShell installed." even though the Azure PowerShell is installed. Get-Module -ListAvailable -Name Azure -Refresh...

Veeam Plug-In for Microsoft Azure Worker Size Information

Purpose This article documents information regarding the Veeam Plug-In for Microsoft Azure worker size and configuration. Solution In Veeam Plug-In for Microsoft Azure , worker VMs are responsible for data transfer, including backup and restore operations, maintaining existing backup chains, and...

Failed to load module [veeamsnap] on Oracle Linux 8 with UEK R7 kernel

Article Applicability This article is specifically regarding Oracle Linux 8 with UEK R7 kernel 5.15+: root@localhost cat /etc/os-release PRETTYNAME="Oracle Linux Server 8.9" root@localhost uname -r 5.15.0-200.131.27.1.el8 uek.x8664 A similar issue may occur for Oracle Linux 9 with UEK R8 Kernel,...

Feature Deprecation: "Transform previous backup chains into rollbacks"

Prepare for Veeam Backup & Replication 12 This article concerns a feature that will be fully deprecated in Veeam Backup & Replication 12. This article documents how to identify if this feature is in use and how to phase out this feature to ensure the existing Veeam Backup & Replication deployment...

Adding Linux Server Without Elevation: "Installing Installer service Error"

Challenge When adding a Linux Server to Veeam Backup & Replication using a non-root account and not enabling the "Elevate account privileges automatically" option, the following error is shown: RPM-based Linux distributions Installing Installer service Error: Error: error: can't create transactio...

Veeam Backup for Cloud Solutions Potential Data Loss

Challenge Possible data loss in backups created. Affected product versions: Veeam Backup for AWS 5.0.0.452 Veeam Backup for AWS 5.1.0.39 Veeam Plug-In for Microsoft Azure 4.0.0.679 Veeam Backup for Google Cloud 3.0.0.859 Cause While creating backups to object storage, data loss may occur within t...

How to Recover Account Credentials From the Veeam Backup & Replication Database

Select the tab that matches the deployed version of Veeam Backup & Replication. Backup & Replication 12.1 - 12.3.2 Backup & Replication 12 Security Statement It is critical to understand the difference between password validation and providing software with the capability to utilize credentials o...

Upgrading the SQL Database Engine Software (Microsoft SQL Server or PostgreSQL) Used by Veeam Backup & Replication

Support Scope This article is provided as a courtesy to give customers a high-level explanation of how to upgrade the underlying SQL database engine used to host the Veeam Backup & Replication configuration database. Per the Veeam Customer Support Policy, section 10: Support for Veeam Configurati...

How to Retrieve the VMC Log File

Purpose This article documents how to locate and retrieve the VMC log file, which a Veeam Employee may request during a configuration review. Solution For Windows-based Veeam Backup & Replication Deployments Note: The log location specified below is the default path. If you find that the expected...

Agent failed to process method {ReFs.SetFileIntegrity}.

Challenge A Backup or Backup Copy job fails with the following error message: Error: Incorrect function. Agent failed to process method ReFs.SetFileIntegrity. If this error occurs when a job is targeting a Cloud Repository, the VCSP Veeam Cloud Service Provider must review and perform the Solutio...

Error: Skipping VM processing due to insufficient free disk space on datastore

Challenge A Backup or Replication job fails with the messages: Production datastore is getting low on free space xx GB left, and may run out of free disk space completely due to open snapshots. Insufficient free disk space on production datastore . Error: Skipping VM processing due to insufficien...