Explaining and Troubleshooting WriteCache Disk Drive Letter Assignment

This article explains the process involved on drive letter assignments for target devices and how to troubleshoot writecache drive letter changes. Background Mount Manager is the component responsible for managing volume names and drive letter assignments on windows. It has a database that is...

NOTICE of STATUS CHANGE ANNOUNCEMENT FOR NETSCALER Traffic Domain BASED FEATURES & FUNCTIONALITIES

Citrix Systems, Inc. announces a Notice of Status Change NSC for Citrix ADC Traffic Domain features and functionalities.Table 1 below explains Citrix ADC life cycle management milestones as well as important information about dates and options during this period. The dates and milestones provided...

Citrix Applayering Packaging VM boot error 0xC000000F

Application layer packaging VM boot fails with theboot error 0xC000000F The above given error appears on the packaging VM while you create a new application layer/edit an application layer with an OS layer version where the language packs are newly installed, but this boot failure doesn't appear...

How to debug and resolve ADM-HA DB Streaming broken issues

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Cloud Connector on Sever 2019 STA Shows Down on Netscaler ADC 12.1

When using Microsoft Server 2019 with the Citrix Cloud Software and using Netscaler ADC 12.1, the Cloud Connectors will show as 'DOWN' for the Secure Ticket Authority STA...

Memory Utilization settings applied via WEM are not working

The customer was running WEM version 1811 and upgraded to version 2103 They had memory and CPU utilization settings applied via WEM that were working fine They noticed after the upgrade that memory load in the VDAs started spiking above 80% even though they have set memory optimization rules via...

How to install custom FreeBSD configuration files on a Netscaler

As a Netscaler is an appliance, the root filesystem which is a RAMDisk is restored from a non-modifiable image during every boot. As such, modifications to any FreeBSD configuration files in /etc will be erased upon reboot. This article shows how to properly install supported modifications to...

Hotfix XS82E031 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Citrix App Layering | Start Menu does not respond to left click on Windows 10 when template is published via Azure Connector

Start menu does not respond to left click for VDI's created from a template published via the Azure connector The start menu may respond on first logon - but will always fail on second and subsequent logons After logon we see the following events in the application event logs:...

After command-line install of Workspace App 2107, there in no Add button to add additional Stores

When installing CWA via command line that includes a store, the Add button in Accounts may be missing...

Gateway / AAA : Page stuck at loading (Page Spinning ) after upgrade.

After upgrade when accessing the Citrix Gateway the page is stuck at spinning wheel...

Citrix Provisioning Services - Target Device(s) Hang After 96 Hours With No PVS License

After a license server upgrade to support PVS 1912 LTSR from 7.15 LTSR Target Devices may immediately report entering "grace period". After 96 hours of uptime the Target Device may appear to freeze. Target Device hangs or freezes are typically first found in the Studio console by a CVAD...

SDWAN Center: Getting "An internal error has occurred" while trying to fetch Virtual path details using the NITRO API Command

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Android devices fail to enroll into XenMobile after upgrading Netscaler

The following symptoms are seen: Android devices fail to enrollinto XenMobile The error"Security policy does not allow you to connect" is seen in Secure Hub Android devices enrolling with Device Administrator mode legacy are the ones that see this adverse behavior the most but a smaller group of...

Disabling Enhanced Graphics for sessions launched with Citrix Workspace app for Chrome OS 2108.2

In case you observe graphics distortions with the sessions launched with the Citrix Workspace app for Chrome OS 2108.2, please follow the steps below...

MCS-provisioned VDA dropped out of the domain after OS upgrade

Following an OS upgrade, MCS-provisioned VDAs leave their domain on reboot. You may also observe computer account password resets at that time...

Citrix ShareFile storage zones controller security update

Anissuehasbeen identified intheCTX269106mitigation toolforCitrix ShareFilestorage zones controllerwhichcausestheShareFilefile encryptionoptiontobecomedisabledifit hadpreviouslybeenenabled. Customers areonlyaffected by this issue if theypreviouslyselected “Enable Encryption”in the ShareFilestorage...

How to capture trace on ADM

How to capture trace on ADM...

MCS Unable to add machines to catalog Failed to create a computer account,due to an unknown error

You may be unable to add machines to catalog, receiving error "Failed to create a computer account , due to an unknown error." after 9 machines are added Error details: etting error. Transaction ID: Action Name: MCAddMachineInitialzation An error occurred. Contact Citrix Technical Support, and...

Gateway session time out not working as expected

Gateway time session out configured in the session profile doesn't work as expected...

Citrix App Layering | Unable to access the packaging VM in Azure portal while adding a version to OS Layer imported from Citrix Hypervisor/VMware base ELM

Issue while adding version to OS Layer, wherein the packaging vm of the OS Layer revision does not allow the Citrix Admin to RDP or ping to it. Cannot RDP nor Ping to this packaging vm and on the boot diagnostics in Azure, we see a black screen...

Config sync may fail after upgrade in HA/Cluster deployments

After upgrading to 13.0 74.14+ from older releases sometimes it was observed that config sync is continuously failing in HA/Cluster deployments. Failure can be because of multiple reasons like: 1. Internal user login is disabled but nscommkey is not configured 2. Sshhostrsakey private and public ...

Citrix Provisioning Services - Target Fails To BDM Boot When Running The Imaging Wizard

When using BDM to boot the Master Target Device to capture a new vDisk it fails to boot. With verbose mode enabled in the bootstrap you will see the Target download the bootstrap and then login to a PVS Server at which point it will sit at a black screen indefinitely...

EPA scan getting failed through Safari Full Screen Mode on MacOS

When Safari browser is opened in Full Screen mode on MAC OS, The EPA Scan is getting failed. No issues with Safari in Window mode...

Failed to add disks to the VM from XenCenter, error "you have reached the maximum number of virtual disks allowed for this virtual machine"

Adding more than 6 disks to VM from XenCenter throws error "You have reached the maximum number of virtual disks allowed for this virtual machine"...

Heartbeat not seen on one interface of one node in a HA pair

HA setup configured. On one of the nodes, we see that heartbeat not found on interface 0/1. On one of the nodes, when the command "show HA node" is executed, we see the following: Interfaces on which heartbeats are not seen : 0/1 On the other node, we see the following: Interfaces on which...

How to Change Password for LDAP Authentication for NetScaler Gateway and AAA-TM Users

This article provides information on how LDAP password change can be achieved for NetScaler Gateway and AAA-TM users. Prerequisite NetScaler 10.1.x onwards...

Error: "SSL Error 61: You have not chosen to trust Certificate Authority.." with Online Plug-in

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." When Launching Apps with Citrix Online Plug-in Users may be unable to launch apps with the Citrix Online Plug-in. The following error message appears: "Unable to launch your application. Contact your Helpdesk with the...

Citrix ADC - Error: "Invalid private key, or PEM pass phrase required for this private key" on FIPS device

When trying to export a PFX file from a certificate that has already been uploaded to the ADC, we get the error "Invalid private key, or PEM pass phrase required for this private key" , even after making sure the correct certificate and private key is selected, as well as entering the correct...

Endpoint Management | How to generate and import a certificate for a Discretionary CA - PKI

The objective of this article is to show you how to prepare a self-signed certificate so it can be uploaded to Citrix Endpoint Management or XenMobile to be used by a Discretionary CA - PKI...

How to Customize App Shortcuts with Receiver for Windows

As a Receiver administrator, you can configure Receiver for Windows 4.2.100 to automatically place application and desktop shortcuts directly in the Start menu or on the desktop in a similar way that Receiver for Windows 3.4 Enterprise places them. The new shortcut only mode provides a seamless...

Session reliability feature doesn't restore session when ICA AppFlow is enabled

Session Reliability Feature Does Not Restore Session When ICA AppFlow is Enabled and NetScaler High Availability Failover Occurs When AppFlow Logging is enabled on NetScaler Gateway virtual server, NetScaler failover causes ICA sessions to disconnect...

FAQ: Citrix Secure Web and Proxy Support

This article answers the frequently asked questions on Secure Web and Web proxy support. For more information about Secure Web and proxy support, refer to Citrix Documentation - Citrix Secure Web. The support for PAC file inMDX application is removed as of September 2021. This means Citrix has...

Endpoint Management | Issues deploying Credential policy with Discretionary CA - PKIs

After trying to deploy a credential policy, the device Assigned Policies section shows the following error from the Failed Column: Path: Dashboard Manage Devices %Device% Edit Assigned Policies - Type: Credentials - Comment: Command preparation failed:...

How to Configure Office365 for Single Sign-on with NetScaler as SAML Identity Provider

This article describes how to configure Office365 for Single Sign-on with NetScaler as SAML Identity Provider and this article also provides detailed steps to configure Windows Azure to use NetScaler as a Security Token Service STS/ Identity Provider IDP...

How To Get A Memory Dump From A PVS Target Device

When Troubleshooting Provisioning Services Target problems gathering a memory dump may be required. In some cases a Kernel dump is sufficient to identify the problem. In other cases a full system dump may be unavoidable and necessary. Once your vDisk registry has been updated you can now wait for...

How to Create and Use Client Certificates on NetScaler Appliance with Firmware 10.0

This article describes the procedure to create and use the Citrix NetScaler client certificates. Requirements NetScaler software release 10.0 NetScaler hardware appliance or a NetScaler VPX A client workstation, such as Microsoft Windows XP SP2 Background The NetScaler software consists of an SSL...

Error:"resource already exists" When Installing a Certificate on NetScaler Appliance

When you install a certificate on the NetScaler appliance, the following error message appears: "resource already exists" Background When you create certificates, each certificate must have a unique serial number. Additionally, the certificate has the following components that help identify a...

How to Configure NetScaler in a HA Setup to Communicate in Two-Arm Config with Different VLAN Tags

This article describes how to configure the appliances in a high availability setup to communicate in a two-arm configuration with different 802.1q VLAN tags on each arm. In some network topologies, administrators enforce a security policy where VLAN traffic through their switching equipment must...

How to use Secure LDAP to Change the User Password in NetScaler Gateway

This article provides information on how to use Lightweight Directory Access Protocol LDAP in NetScaler Gateway to change the users passwords. However, Secure LDAP is required to change the password. Note : Windows Server global catalog port 3268 or secure global catalog port 3269 do not support...

Citrix Provisioning Services - Machine Creation Fails While Running The PVS CVAD Setup Wizard

The PVS CVAD Setup Wizard fails to create new virtual machines when running on a VMware Hypervisor. vCenter displays an error when the CVAD Setup Wizard fails to complete its task similar to the following: Unable to find device or file /Failed to clone a VM, error: Invalid configuration for devic...

Unable to VPX instance on ADM : Error Exception unable to login

Symptoms - When adding instance onto their ADM some users see the below error message...

How to Deploy Citrix Gateway Plug-in and Endpoint Analysis Installer Packages for Windows by Using Active Directory Group Policy

This article contains information about deploying the Citrix Gateway Plug-in and Endpoint Analysis EPA Microsoft Installer MSI packages for Windows by using an Active Directory Group Policy. If users do not have administrative privileges to install the Citrix Gateway Plug-in and EPA Plug-in on th...

Application Categories in Workspace

This article discusses how to accessApplication Categories in Citrix Workspace. Administrators can use Application Groups to configure application categories...

Hotfix XS82E030 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS82E024 Revision History| Published on J...

XenMobile Android Enterprise & iOS devices failed to enroll after ADC upgrade to 13.0-82.41+ or 12.1-62.23+

In a deployment of Citrix ADC Gateway + XenMobile Server on-premise. When Citrix ADC upgrade to 13.0-82.41+ or12.1-62.23+ version or XenMobile Android Enterprise and iOS device enrollment will fail...

Launched App Stuck In 1 Monitor When 4 Or More Monitors Are Used

When Published Apps are launched through Workspace App and the Endpoint Device is using 4 monitors or more, they always open in the main screen monitor, and once the Published App is moved to another monitor and is maximized, the Published App goes to the original monitor where it started. Whethe...

StoreFront 1912 LTSR - Unable to add favorites

Cannot add app. Getting error when adding the apps/desktop to favorites...

Custom URL type for host to client redirection not working

To redirect a custom URL jnlp using host to client redirection...

Citrix ADM: Incorrect status of service under LB "Going out of Service"

When Admin is trying to disable the service of Load balancing V-server from ADM, encounters Going Out of service On ADC same service is being marked OUT OF SERVICE as expected On ADC we see, the status of service correctly changed to "Out of Service": But on ADM, status of service still shows GOI...