5316 matches found
MCS Machines on Microsoft Azure show as 'Creating' on the Azure Portal
When using Microsoft Azure and Citrix Machine Creation Services MCS, the Virtual Machine Object shows as 'Creating' instead of 'Running,' but otherwise registers and can be connected to until it forcibly shuts down...
Fail to open the recorded session file using the old version Session Recording Player
"The recorded session file requires a newer version of the Session Recording Player for playback" error message was shown when opening the recorded session file. The error message was shown as below...
Spinning wheel during store access for German users, after Storefront upgrade from 2402 to 2402 CU1
Issue: After upgrading Storefront from 2402 to 2402 CU1, German language users may experience a spinning wheel during store access. This does not apply when upgrading from earlier versions of StoreFront, such as from 2203 to 2402 CU1. Symptoms or Error: The developer tool shows Http 404 error for...
App Layering - Changes to Scheduled Tasks do not show up on the layered image
Making changes to an existing scheduled task will not be reflected on the published image. Adding a version to the layer shows the old values and not the changes...
PVS 2407 BIOS target devices crash on PVS reconnect
PVS 2407 BIOS based Target Devices crash on PVS reconnect. Customers would typically encounter a requirement for a PVS reconnect when performing load balancing operations, for example when patching and rebooting PVS servers. PVS reconnect would also occur during normal operation if sufficient PVS...
Browser content redirection is supported for Citrix Workspace app 2402 LTSR now
Browser content redirection is supported for Citrix Workspace appCWA 2402 LTSR...
Server 2012R2 with VDA 1912 CU9 "Citrix Group Policy Engine" crashes every 30 minutes
Server 2012R2 with VDA 1912 CU9 "Citrix Group Policy Engine" crashes every 30 minutes This only occurred after upgrading 2012R2 VDAs from 1912 CU8 to 1912 CU9. The issue occurs randomly without a known trigger, with the Event ID: 7034 being logged within the System event logs stating - "The Citri...
Assign CSP licenses from MT Pool to linked Single DaaS tenant
CSP with Multi-Tenant Daas would like to re-assign some licenses to one of their Sub tenants. In this case, the sub-tenant has Single Tenant licenses which have entered Grace Period...
Connector new installs fail due to installer is unable to verify the certificate chain
The new installation of Citrix Cloud Connector will result in the following error: "Unable to validate certificate chain while installing connector"...
App Layering - Support for VHDX format for User layers
This article describes the supported format VHD or VHDX for User layers...
The possible power state of the VDA machines
This article describes all the possible power state of the VDA machines...
Black screen after VDA uninstallaion
Customer uninstalled the VDA to upgrade to a later version but now they see a black screen when they try to logon to the console. The event logs show that LogonUI.exe was crashing...
"Check for Available Renewals" may show error banner "citrixservices.citrix.com is unreachable"
When user clicks "Check for Available Renewals" button in Citrix License Server Console, error banner "citrixservices.citrix.com is unreachable. The server might be offline or there might be Internet, Proxy, or Firewall issues. " may appear. Actually, the affected license server is able to reach...
Storefront - The default TraceLevel of StoreFront diagnostics logs
This article describes the default TraceLevel of StoreFront diagnostics logs...
Driver Disk for Qlogic qla2xxx 10.02.12.01_k - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller|...
Citrix ADC - EPA Scans failing after library upgrade for CWA version check
EPA libraries from Jan 18 OPSWAT version 4.3.3906.0 failing EPA checks for CWA version. If the EPA library version is downgraded to the Nov 2023 libraries OPSWATversion 4.3.3801.0, EPA check is working as expected...
With the PVS console installed, PowerShell cmdlets targeting On-Prem DDCs prompt for cloud login
On a server with the PVS console installed, executing CVAD cmdlets targeting on-prem DDCs e.g. Get-BrokerSite -AdminAddress will encounter popups prompting for Citrix Cloud sign-on...
CVAD - How to check the Load management policy settings from VDA's reflected registries
This article describes how to check the Load management policy settings from VDA by the reflected registries...
Unable to set DefaultReuseMachinesWithoutShutdownInOutage using PowerShell command
While runing the PowerShell command "Set-BrokerSite -DefaultReuseMachinesWithoutShutdownInOutage $true" in Citrix Virtual Apps and Desktops CVAD 2203 LTSR environment, the following error "A required feature is disabled by the system configuration" was shown...
Citrix DAAS Cloud Connector
Introduction This article is a summary of the support articles and documentation related to the most common customer issues for Citrix DAAS Cloud connector. Overview of the Issue The Citrix Cloud Connector serves as a channel for communication between Citrix Cloud and your resource locations...
Citrix License Server Troubleshooting - Hub Article
Introduction This serves as a central location for common Citrix License Server troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. Overview of the Issue Provide a brief yet comprehensive overview of the issue, outlining the common challenges and...
XenServer VM Tools
Introduction Instances where XenServer encounters various errors while installing XenServer VM tools Overview of the Issue In different situations, XenServer has some issues when installing VM tools, possibly due to various factors. This article will outline different scenarios and potential...
Citrix Virtual Apps and Desktop - Peripherals (USB, Printers , Drives etc.)
Introduction This article is a summary of the top support articles related to Peripherals - USB, Printers , Drives etc. Top Support Knowledge Content Printing Issues CTX227534 - Citrix Printing Quick Start Guide CTX232031 - How to use Citrix Policy to Set a Default Session Printer CTX140208 -...
Citrix Virtual Apps and Desktop - Graphics, HDX Optimization and Audio
Introduction This article is a summary of the support articles and documentation related to Graphics and Display issues, HDX Optimization Teams and Browser Content Redirection and Audio. Overview of the Issue HDX is a set of remoting technologies providing the user with the best possible virtual...
Citrix Gateway: Launch, Authentication, Policies and Endpoint Analysis (EPA)
Introduction This article provides a summary of some of the useful resources about how to investigate, troubleshoot, and prevent the most common issues related to launching a session on Citrix Gateway. This article includes links intended to help with topics which are related to Authentication, t...
Citrix Virtual Apps and Desktop - Machine Creation (MCS, PVS, App Layering)
Introduction This article is a summary of the top support articles related to Machine Creation including MCS, PVS and App Layering Top Support Knowledge Content Host Connections and Resource Errors CTX224551 - Delivery Controller cannot contact vCenter server after certificate update on vCenter...
Netscaler SDWAN
Introduction This article provides a summary of the useful resources about troubleshooting the network, configuring and preventing the most common issues related to SD WAN. Overview of the Issue These articles discuss the common issues faced at operation level. The issues are related to licensing...
Xenserver Upgrade: Comprehensive Guide
Introduction This article aims to assist you in XenServer upgrade process and troubleshooting Overview of the Article This article will assist you in finding resources that discuss upgrading procedures and troubleshooting techniques Appendix: Top Knowledge Content Troubleshooting Common Problems...
How to Move a XenServer Pool to a Different IP Subnet
This article describes how to change the IP subnet assigned to the management network on a XenServer pool. This procedure is long compared to changing the IP address while staying in the same subnet. Requirements Working knowledge of XenServer and XenCenter and basic knowledge of the Command Line...
Event ID 7026 - The following boot-start or system-start driver(s) failed to load: Bnistack
On a target hosted on a VMWare Hypervisor and running Provisioning Services Target Device Software 6.0 and later,the target device cannot connect to virtual disk when starting it from the local hard drive.A red ‘X’ appears on the virtual disk status icon in the system tray. In the Event Viewer, t...
How to Enable Receiver Logging to Troubleshoot StoreFront Activation/Provisioning
This article describes how to enable Receiver Logging to troubleshoot StoreFront store Activation/ Provisioning in Citrix Receiver for Windows...
Target Device Performance and Freezing Issues While Patched into a Cisco Catalyst Line of Switches
Target devices experience intermittent freezing behavior and poor performance while patched into a Cisco Catalyst line of switches...
XenServer - Overview of Disaster Recovery Options
This article provides an overview of different backup/restore methods available in XenServer for Virtual Machine Metadata. Background Backup/Restore or Site Recover/Disaster Recovery options in XenServer have evolved over recent product versions. This document briefly explains those options...
Unable to Bind Provisioning Services TFTP Service to Multiple NICs
Target devices on different non-routable VLANs are unable to connect to the Provisioning Services PVS server that has a NIC bound to each of the non-routable VLANs...
Error: "StoreFront Monitor Probe Failed" on NetScaler
StoreFront monitor does not work on NetScaler and displays error "StoreFront Monitor Probe Failed". When http monitor is bound to StoreFront service, 200 OK is received in response and service shows as UP. When https monitor is bound to StoreFront service, it fails with error 404 Not Found...
Unable to Connect to High Availability Enabled XenSever Pool and All Servers in Pool are in Emergency Mode
This article provides resolution to connectivity issues to the pool in XenCenter. Following are some of the issues that you might experience: Cannot connect to the pool in XenCenter Cannot start or migrate the virtual machines, although the virtual machines are active and running. All the servers...
Error: XDDS:84D81E3A Unable to Read Disk. Failed to create Machine Catalog. Permission to perform this operation was denied.
Error: XDDS:84D81E3AUnable to Read Disk.Failed to create Machine Catalog. Permission to perform this operation was denied" when creating machine catalog...
How to Backup the XenMobile Database
This article describes how to back up the XenMobile database...
Applying Security Hotfixes to XenServer on NetScaler SDX Appliance with Software Release 9.3 and 10
This article describes how to apply the hotfixes required to remediate the security vulnerabilities detailed in security bulletin CTX134876 -Citrix NetScaler SDX Multiple Security Updates. Determining the Version of XenServer on the NetScaler SDX Appliance To determine what version of XenServer y...
How to Check if Extra C-States are Enabled without Booting into the BIOS
This article describes how to check extra C-States are enabled in the host without rebooting into the BIOS...
Error: "STOP: 0x0000007B ... " After Updating the Virtual Machine Tools on Provisioning Services
After switching vDisk to Private Mode and upgrading the hosting infrastructure’s Virtual Machine tools VM tools, Virtual Machine stops and displays a blue screen with the following stop error: STOP: 0x0000007B Note: This behavior does not occur with Microsoft’s Hyper-V Integration Services...
Recommended Install Order for Preparing Target Device Captured by Provisioning Server to Deploy vDisk
This article contains the recommended order to install or prepare a target device that must be captured by the Provisioning Services Sever to deploy a virtual disk...
TCP Checksum Interoperability with RFC1624
Customer installed a Repeater 8540 at Data Center and two Branch Repeater 300 appliances at two branch offices for the Proof of Concept POC test. After installation, customers in the branch offices reported that ICA sessions stopped responding from time to time. The session does not respond to...
How to Make the Provisioning Services Server Client Coexist with Third-party Network Drivers
This article describes how to run the Provisioning Server client on a target device along with third-party network applications that also occupy the network device driver stack. Background In the Windows Driver Model WDM, systems manage a device through a linked stack of layered device drivers. T...
Troubleshooting 1003 and 1004 Terminal Server Licensing Errors
Summary This article contains information on troubleshooting 1003 and 1004 Terminal Server licensing errors. Users attempting to connect to a XenApp server might experience the following Terminal Services related errors in the Event Log: Event ID: 1003 Source: TermService Type:Information The...
Windows Event Codes Generated by Provisioning Services BNIStack
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When to Enable Intermediate Buffering for Local Hard Drive Cache?
Background Enabling Intermediate Buffering improves throughput performance with writing to the write cache drive and can improve target device performance as well. Refer to Buffered Services for additional information on buffered file I/O services. The following are some points to consider before...
CloudBridge Virtual WAN PBR Mode and Inline Deployment Steps
This article depicts a step-by-step procedure to configure two CloudBridge Virtual WAN appliances: Data Center Appliance in PBR mode Virtual Inline Mode Branch Appliance in Inline mode...
Error 1603 Occurs When Installing Hotfix Rollup Pack 2 on XenApp 6.0
Error 1603 occurs when installing Hotfix Rollup Pack2 on XenApp 6.0. Troubleshooting Methodology The Technical Support Engineer completedthefollowing steps to resolve the issue: Enabled msi logging and attempted the hotfix rollup pack install again. Error 1603 occurred. Examined the msi logs; the...