Citrix Gateway Native OTP not working with Citrix IOS Workspace Client

1. Native OTP configuration done as per https://docs.citrix.com/en-us/netscaler-gateway/12/native-otp-support.html 2. Android / Windows Workspace Clients and Browser work able to authenticate, enumerate and launch APPs 3. IOS Workspace Client is unable to authenticate, if user enters the...

Logon/Logoff Issues with Citrix Profile Management and Opportunistic Locks (OpLocks)

Slow Logon's Slow Logoff's Sessions never logoff until the Lock is removed Sessions never logon until the Lock is removed Temporary Profiles...

UPM doesn't work randomly after VDA is rebooted

Intermittently UPM profile does not load, if user login immediately after the reboot...

ShareFile Enterprise - UMT is unable to sync new users created in AD

The user is trying to create an Admin service account that's not leveraging SAML authentication. However, the account is not syncing within the UMT console...

Citrix ADM Ports and URL's That Need To Be Opened for Communication

Additional notes: If using ULFD LogStream: The -logstreamOverNSIP option is available from Citrix ADC 13.0 41.x and 12.1 55.x onwards to alter the SRC IP. Default is SNIP. This is a global setting. set appflow param -logstreamOverNSIP If using IPFix AppFlow: The -IPAddress parameter can be used t...

Types of NetScaler and NetScaler Gateway Licenses

This article describes the types of licenses available for NetScaler and NetScaler Gateway appliances. NetScaler licenses are assigned to physical MPX and virtual VPX appliances. Logical SDX appliances require licenses for each physical appliance and each virtual instance. Refer to NetScaler...

Provisioning Services | Unable to Reverse Image A vDisk Using P2PVS, Getting "The Destination Disk Is Too Small"

Reverse imaging error - Unable to reverse image a vDisk using P2PVS getting "The destination Disk is too small"...

Desktop Studio Error: "Can't Get License Info"

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio. When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License...

Citrix XenApp Licenses have been Renamed to Citrix Virtual Apps

Citrix XenAppLicenses have been Renamed to​Citrix Virtual Apps Name Change from XenApp to Citrix Virtual Apps Citrix Virtual Apps is the new name for XenApp beginning with the XenApp 7 release. The new name is reflected in all product licenses as well as all licensing-related pages and tools onMy...

Licensing Error: "Inconsistent Server Host ID"

When importing a license file in the XenApp 6.0 License Administration Console, the following error occurs: Inconsistent server host ID in C:\Program Files x86\Citrix\Licensing\MyFiles\licensexxxxxxx.lic...

Cannot access Licensing Node in Citrix Studio. “An error occurred with the Citrix License Server..”

It is not possible to change the License Server from within Citrix Studio. The error appears, “An error has occurred with the Citrix License Server….” On clicking View error details, the following information appears: Error Id: XDDS:CFA44753Exception:...

Failed to launch session with the error code “<AppName> is no longer available. Do you want to remove the shortcut?” on Citrix Workspace App during App/Desktop Launch

When a user tries to launch published application or Desktop by double clicking the shortcut of published applications or Desktops created on user’s Desktop or Start menu, launch fails with error “'AppName' is no longer available. Do you want to remove the shortcut?” Note: This error only applies...

Failed to launch session with the error code “Your session 'AppName' did not launch successfully due to error code 3505. Please contact your administrator for more information about the error.” on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...

Compositing Engine machine stuck with error "Lifetime validation failed. The token is expired"

Offload compositing getting stuck with error "Lifetime validation failed. The token is expired" and the compositing engine machine gets deleted after 20 mins. ELM fails with error: The compositing engine failed to initialize after "00:20:00". Screenshot:...

Citrix Provisioning Service Target Device compatibility with Hyper V Generation 2 Virtual Machines.

The following table shows which 64-bit and 32-bit versions of Windows you can use as a guest operating system for generation 1 and generation 2 virtual machines. 64-bit versions of Windows| Generation 1| Generation 2 ---|---|--- Windows Server 2019| ✔| ✔ Windows Server 2016| ✔| ✔ Windows Server...

Control domain memory leak issue on Citrix Hypervisor 8.0 when GPU in use

1. Any operation on VMs start, shutdown, creating and removing snapshot etc. with GPU are extremely slow 2. Citrix Hypervisor 8.0 freezing when GPU in use...

Storefront: Issue with creating new deployment - "Unable to Create Deployment"

1. Unable to create StoreFront Deployment on a VM hosted on VMware with VMware tools installed Exception: New Server Deployment An error occurred running the command: 'Set-DSNewClusterEnvironment' An error occurred while adding the StoreFront configuration API. Exception of type...

Error while downloding the Citrix Gateway Plugin from Downloads Tab of ADC : Forbidden you don't have permission to access

ADC version below 13.0 Error while downloading plugin: "Forbidden you don't have permission to access /vpns/scripts/mac/CitrixAccessGateway.dmg on this server"...

Citrix Director showing the client IP address as 0.0.0.0 for users connecting from HTML5 receiver.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Please consider below scenario: The user connects to a Published desktop or to a Published application v...

How to migrate Citrix Licensing Server component

1. Migrating Citrix Licensing Server component from one server to another server 2. Updating Citrix products to use the new licensing server without any production impact...

StoreFront Cannot Complete your request - Access is denied. Contact your system administrator. - No endpoint listening at net.pipe

StoreFront event log shows Access is denied. Contact your system administrator. System.ServiceModel.EndpointNotFoundException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 There was no endpoint listening at net.pipe://localhost/Citrix/Authentication/Win32...

Collect a complete memory dump on a MCS (non-persistent) machine on XenServer (Citrix Hypervisor)

This article outlines the steps to collect complete memory dump on a MCS non-persistent machine on XenServer Citrix Hypervisor. Often we are not able to get the memory dump in instances where MCS provisioned VDAs show behaviors like unresponsiveness/hang. The reason being the machine fails to sav...

Error: "Detailed license information unavailable"

When accessing the XenDesktop licensing console, you receive the following message: "Detailed license information unavailable" Desktop Studio is unable to retrieve detailed license information from the License Server. This service may not be in use or there aren’t sufficient permissions to access...

Workspace App for Linux 1906 giving “Unacceptable TLS Certificate” error

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. With the Citrix Workspace App for Linux 1906 and above, if you are using a SAML store with AuthV3, a...

Error: Cannot create BDM partition for device <device name> while using XenDesktop Setup Wizard

The XenDesktop Setup Wizard might fail when creating target VMs on VmWare environmentunder the following scenario: Same service account is used; which is able to create Vms in Citrix Studio via MCS but failing in PVS All permissions are provided as per article CTX214389 vSAN is encrypted The Vm i...

Master VM Gets Error "The Trust Relatioship Between This Workstation and The Primary Domain Failed" When Trying to Logon to it Using a Domain Account

When trying to log on to master VM using a domain account right after capturing a vDisk from it, an admin user gets error "The trust relationship between this workstation and the primary domain failed." Resetting or deleting and recreating machine account from PVS console does not resolve issue...

Citrix SDWAN : Branch to Branch Virtual Path down because of CGNAT on the WAN link

The path created using a WAN link with CGNAT configured remains in dead state for Branch to Branch communication. No issues seen between Branch and MCN. Check the topology below to understand the scenario : In the above topology, at Branch1, the LTE link is getting CGNAT by the provider i.e. the...

iOS Public App Store app uploads are not working when using the App Store app URL

With Endpoint Management, when an Administrator attempts to upload an iOS and/or iPadOS public App Store app by enteringthe URL by using the new app URL on the App Store, the app is not found and the error below is displayed...

Enabling And Adding USB Devices With Receiver For Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Objective This article describes enabling USB redirection, adding devices and tested USB devices by...

Citrix SDWAN High Availability FAQ

Q: What is the Platform and License Requirement for SDWAN High availability? The Platform and licenses should be same for both devices which participates in HA Q: What protocol and port numbers used by SDWAN for HA communication? SDWAN uses Citrix Proprietary protocol for HA communication and UDP...

Failed to launch session "session_name". Error code: 2502 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop...

The Number of vCPUs Assigned To A Guest Causes VIFs To Go Offline

Increasing the number of vCPUs assigned to a VM will reduce the number of available. For instance 10 vCPUs will have 7 active VIFs but 12 vCPUs will only allow 6 active VIFs...

XenServer WLB - The connection was reset

When attempting to connecting a Pool to the WLB server, receiving an error "The connection to the WLB server was reset". The stunnel process is running and the WLB server was rebooted as a troubleshooting step, but the issue still occurs...

Published Applications or Desktops Do not Launch or Disappear during Launch

Published Applications or Desktops don’t launch, or disappear during launch. There are no errors presented to the user, and nothing in the Event Log of the XenApp server or VDA hosting the application. The issue can present2 different symptoms: The application appears to launch then...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 2000 Standard and Premium Edition

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 2000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

Citrix ADC GSLB MEP vs Monitors

What is a GSLB Service? A GSLB service is usually a representation of a load balancing or content switching virtual server, although it can represent any type of virtual server or 3rd party load balancer. The GSLB service identifies the service’s IP address, port number, and service type, and...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 410 Standard Edition and 1000 Standard and Premium Edition

Note : Upgrade SKUs for these models will be available until the year before EOL Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 410 Standard Edition, Citrix SD-WAN 1000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management...

Supported Databases for Virtual Apps and Desktops AND Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest Microsoft SQLdatabases.Citrix supplies reasonable efforts to ensure compatibility with upcoming database releases. New versions of supported databases released after our products have been released, must work. However,...

Repeat Ctrl down/up events sent to software on Linux VDA from Citrix Workspace App for Windows when holding down Ctrl key

There is a keyboard-related issue with the Linux VDA. If you hold down the Ctrl key when connected to the Linux VDA from Citrix Workspace Appfor Windows, you send repeat Ctrl down/up events to the software on the Linux VDA, which is expecting a single Ctrl Down event. If you hold down the Ctrl ke...

Error: "The underlying connection was closed..." when querying the Monitor Service OData endpoint

Clients that attempt to access data OData or other Citrix Services with TLS versions 1.0 and 1.1 fail to establish a connection. Clients using .NET Framework may raise the following error: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---...

Citrix Product Customer Success Services Eligibility Dates

This article lists Customer Success ServicesEligibility dates for Citrix products formerly known asSubscription Advantage Citrix Product Customer Success Services When you purchase a new Citrix product, your purchase includes a one-year membership in the Customer Success Servicesprogram,...

User getting App Layering error at logon- "This system was not shutdown properly"

When a domain user logs on to an image that has been published by App Layering and the image has User Layers enabled, they may receive an error...

WEM 4.6 - Error accessing to the admin console: "You are not registered as a Workspace Environment Management administrator."

Error while connecting to WEM admin console: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management Administrator to gain access."...

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise...

Citrix Web Application Firewall : 400 Bad Request

Getting the error "The request failed with HTTP status 400:." when opening an application hosted using a Load balancing Virtual Server when Application Firewall Profile is bound. Sample entry seen in /var/log/ns.log : Nov 22 09:49:45 172.25.224.219 11/22/2018:09:49:45 GMT qahvpxlb09 0-PPE-1 :...

App Layering/Unidesk: vSphere ESX hosts in Maintenance Mode can unpredictably fail tasks

Tasks for operations on ESX hosts and VMFS datastores fail with errors about hosts losing connection or objects being in the wrong state...

Cannot connect to company network" when accessing O365 accounts

Citrix documentation indicates Secure Mail is supposed to support an MS hosted O365 back end account but user is unable to get a known good O365 account to function with Secure Mail. That same account works fine either via the web or via the Mobile Outlook App but I cannot get it to connect when...

Troubleshooting guide for Application and System Hang and Crash Scenarios

This troubleshooting document covers : Steps to troubleshoot application and system hang and crash scenarios. CPU/Memory spike Process and Complete Memory Dump Analysis This document is intended to outline troubleshooting techniques for above scenarios before collecting memory dumps.Please refer...

How to Enable SSL on Cloud Connectors to Secure XML Traffic

This article describes how to enable SSL on Cloud Connectors to secure XML traffic from the StoreFront server and how to configure your StoreFront site to secure the XML traffic...

WEM agents are not syncing consistently with the WEM broker, only if they are rebooted or if the Norskale Agent Host Service is restarted

WEM agents are not syncing consistently with the WEM broker. Running command "AgentCacheUtility -refreshcache" does not return any errors, and refreshing the VUEMUIAgent either. WEM agents sync only when they are rebooted or if the Norskale Agent Host Service is restarted. The Last Connection...