How To Get A Memory Dump From A PVS Target Device

When Troubleshooting Provisioning Services Target problems gathering a memory dump may be required. In some cases a Kernel dump is sufficient to identify the problem. In other cases a full system dump may be unavoidable and necessary. Once your vDisk registry has been updated you can now wait for...

Application Categories in Workspace

This article discusses how to accessApplication Categories in Citrix Workspace. Administrators can use Application Groups to configure application categories...

Error:"resource already exists" When Installing a Certificate on NetScaler Appliance

When you install a certificate on the NetScaler appliance, the following error message appears: "resource already exists" Background When you create certificates, each certificate must have a unique serial number. Additionally, the certificate has the following components that help identify a...

How to Configure NetScaler in a HA Setup to Communicate in Two-Arm Config with Different VLAN Tags

This article describes how to configure the appliances in a high availability setup to communicate in a two-arm configuration with different 802.1q VLAN tags on each arm. In some network topologies, administrators enforce a security policy where VLAN traffic through their switching equipment must...

How to Deploy Citrix Gateway Plug-in and Endpoint Analysis Installer Packages for Windows by Using Active Directory Group Policy

This article contains information about deploying the Citrix Gateway Plug-in and Endpoint Analysis EPA Microsoft Installer MSI packages for Windows by using an Active Directory Group Policy. If users do not have administrative privileges to install the Citrix Gateway Plug-in and EPA Plug-in on th...

How to Create and Use Client Certificates on NetScaler Appliance with Firmware 10.0

This article describes the procedure to create and use the Citrix NetScaler client certificates. Requirements NetScaler software release 10.0 NetScaler hardware appliance or a NetScaler VPX A client workstation, such as Microsoft Windows XP SP2 Background The NetScaler software consists of an SSL...

Hotfix XS82E030 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS82E024 Revision History| Published on J...

Unable to VPX instance on ADM : Error Exception unable to login

Symptoms - When adding instance onto their ADM some users see the below error message...

How to use Secure LDAP to Change the User Password in NetScaler Gateway

This article provides information on how to use Lightweight Directory Access Protocol LDAP in NetScaler Gateway to change the users passwords. However, Secure LDAP is required to change the password. Note : Windows Server global catalog port 3268 or secure global catalog port 3269 do not support...

Citrix Provisioning Services - Machine Creation Fails While Running The PVS CVAD Setup Wizard

The PVS CVAD Setup Wizard fails to create new virtual machines when running on a VMware Hypervisor. vCenter displays an error when the CVAD Setup Wizard fails to complete its task similar to the following: Unable to find device or file /Failed to clone a VM, error: Invalid configuration for devic...

XenMobile Android Enterprise & iOS devices failed to enroll after ADC upgrade to 13.0-82.41+ or 12.1-62.23+

In a deployment of Citrix ADC Gateway + XenMobile Server on-premise. When Citrix ADC upgrade to 13.0-82.41+ or12.1-62.23+ version or XenMobile Android Enterprise and iOS device enrollment will fail...

Launched App Stuck In 1 Monitor When 4 Or More Monitors Are Used

When Published Apps are launched through Workspace App and the Endpoint Device is using 4 monitors or more, they always open in the main screen monitor, and once the Published App is moved to another monitor and is maximized, the Published App goes to the original monitor where it started. Whethe...

StoreFront 1912 LTSR - Unable to add favorites

Cannot add app. Getting error when adding the apps/desktop to favorites...

Citrix ADM: Incorrect status of service under LB "Going out of Service"

When Admin is trying to disable the service of Load balancing V-server from ADM, encounters Going Out of service On ADC same service is being marked OUT OF SERVICE as expected On ADC we see, the status of service correctly changed to "Out of Service": But on ADM, status of service still shows GOI...

Custom URL type for host to client redirection not working

To redirect a custom URL jnlp using host to client redirection...

Citrix workspace app crashed on MIUI 12.5 devices

After upgrading MIUI to 12.5, the Citrix workspace app keeps crashing. This issue doesn't appear on MIUI 12 and other Android 11 devices...

Vdisks Are Not Deleted From VDisk Store after Being Deleted From PVS Console

After doing a merge, deleting vdisk versions on PVS console does not delete them from vdisk store, no errors are seen on PVS console. After deleting the versions, if we check store using File Explorer, we still see the vdisk versions present...

Citrix Application Delivery Controller, Citrix Gateway, and Citrix SD-WAN WANOP Edition appliance Security Update

Multiple vulnerabilities have been discovered in Citrix ADCformerlyknown asNetScaler ADCandCitrix Gateway formerlyknown asNetScaler Gateway,and Citrix SD-WAN WANOP Edition models 4000-WO, 4100-WO, 5000-WO, and 5100-WO.These vulnerabilities,if exploited,could result in the following security issue...

Outlook is unable to launch after Citrix UPM Hotfix ProfilemgtWX64_1912_3001 installation Error status 0xc0000428

After installing theCitrixHotfixProfilemgtWX6419123001, anerror is generated when opening Outlook: OUTLOOK.EXE : Bad Image C:\Program Files\Citrix\User Profile Manager\upmoutlookhook64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the...

[ADM Cloud] License information is missing on ADM Cloud Service and all managed ADCs enter graceful period

Licenses are missing like below on ADM Cloud Service: And managed ADCs enter graceful period due to no license activation...

How to modify the ADC Radius Request retry attempts .

This article describes how to modify the number of attempts by ADC to send a Radius Request to Radius Server...

Citrix App Layering | Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly."

Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly". Screenshot of the error: On the ELM logs, we would see the below errors: 2021-07-14 09:20:34,824 INFO DefaultPool2 CopyPartitionByNtfsCloneJobStep: Cloning NTFS from block...

Microsoft Security Update Validation Report July 2021

Microsoft’s July 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

How to Block MDM Profile Removal on Apple Device Enrollment Program (DEP) devices

By enabling the following setting, Citrix Endpoint Management administrators will be able to prevent users from removing the Mobile Device Management profile from Apple Device Enrollment Program DEP devices...

LDAP service is down after upgrading to 13.0 build 82, 12.1 build 62

LDAP LB Vservice configured with User monitor script nsldap.pl showing down after upgrading to13.0 build 82 /12.1 build 62. User authentication fails...

WEM Transformer: SSON is not working

If attempting to log on to WEM transformer via SSO with an individual user account, SSO does not work, the user needs to re-enter their credentials to logon to workspace...

Error when adding an Enterprise App on Google Store for Android Enterprise - Upload a new APK file with a different package name

When we try to add In house Enterprise app for Android Enterprise using Citrix Endpoint Management, we get the error - 'Upload a new APK file with a different package name'...

Citrix Virtual Apps and Desktops Security Update

A vulnerability has been identified in Citrix Virtual Apps and Desktops that could, if exploited, allow a user of a Windows VDA that has either Citrix Profile Management or Citrix Profile Management WMI Plugin installed to escalate their privilege level on that Windows VDA to SYSTEM. This...

How to monitor xenserver resource utilization on Citrix ADC

How to monitor xenserver resource utilization on Citrix ADC...

Helpful iSCSI Commands

This article contains helpful iSCSI commands. Requirements CLI access to hosts iSCSI storage connections Discover available targets from a discovery portal: iscsiadm -m discovery -t sendtargets -p ipaddress Login to all targets: iscsiadm -m node -l Log into a specific target: iscsiadm -m node -T...

Citrix Hypervisor Open Source Licensing and Attribution

The Citrix Hypervisor product is a compilation of software packages. Each package is governed by its own license. The complete licensing terms applicable to a given package can be found in the source RPM of the package, unless the package is covered by a proprietary license which does not permit...

Users unable to relaunch the published applications, error "Citrix workspace will try to reconnect..."

Users get disconnected from their active published app session When attempting to relaunch the same app, they get a popup saying 'Citrix Workspace app will try to reconnect for xxx more minutes. Click Disconnect if you want to stop'...

Disable caching of credentials on Citrix Workspace App

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No audio comes up through MS Edge or Google Chrome as published app

Using MS Edge or Google Chrome as published app, users get no audio through it when playing back audio or video media...

Error "Relay State and response does not match with roll in action" after following CTX316577

After following the steps inCTX316577some users see error "Relay State and response does not match with roll in action"...

Citrix Cloud : VDAs session count increases and the Load index does not show the right value

Events on Server VDA: Event ID : 1039 Source : Citrix Desktop Service Error Details : The Citrix Desktop Service failed to initialize a performance counter. Load management associated with this counter will be disabled...

Error: Element Not Found on launching. ica file with Citrix Workspace app (from Microsoft Store)

Note: This issue applies to, Citrix Workspace app Microsoft store. Launching a virtual app or desktop using .ica file with Citrix Workspace app for Windows Microsoft store version leads to “Element not found” Error...

Hotfix XS82E029 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Jun 28, 2021...

Citrix Applayering - Unable to install Microsoft Office 365 into new layer Packaging machine fails with Error Code 30010-4

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AD Account is being locked out from XenServer

AD account is being locked out frequently in xenserver...

3Dconnexions Spacemouse Enterprise Display not working

When redirected using generic USB feature, 3DConnexions Spacemouse Enterprise: https://3dconnexion.com/de/product/spacemouse-enterprise is not 100% functional. TheVDA detects the device and the mouse joystick is working fine, But the screen on the device stays in the splash screen, instead...

Connection Interrupted, issue reported with different version of Citrix Virtual Apps and Desktops

You may see user sessions are getting disconnected at launch, incomplete ghost session with name "-" is seen on the VDA and Connection Interrupted error for user. if vda have Microsoft defender Anti virus...

Citrix Cloud CVAD - AWS Configuration Checklist and Suggestions Guide

Getting any MCS Provisioning Exceptions, make sure to get the entire details of the Exceptions to help work the case\issue...

OAUTH: " Failed to login the user due to insufficient claims. Please contact your administrator"

Customer has configured Citrix Gateway as OAuth IDP with Workspace in Cloud and after user authentication is completed, users were getting the error as shown below " Failed to login the user due to insufficient claims. Please contact your administrator" The Attributes sent by Citrix Gateway OAuth...

How to determine XenServer is booted in uefi or legacy mode

Determine XenServer is booted in uefi or legacy mode...

Citrix Hypervisor Security Update

Two security issues have been identified in Citrix Hypervisor 8.2 LTSR, each of which may allow privileged code in a guest VM to cause the host to crash or become unresponsive. These issues only affect Citrix Hypervisor 8.2 LTSR. These issues have the following CVE identifiers: CVE-2021-3416...

Enable RSA SecurID Authentication for DFA in Storefront

How to Enable RSA SecurID Authentication for DFA in storefront server...

Hotfix XS82E025 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX316325 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”

• The customer is unable to open the StoreFront Store console in one StoreFront SF server • When opening the console, he gets the option to view stores or create new stores • If clicking on Server group on the left menu, he can see the member servers with no problems • When clicking ‘View Stores’...

Citrix Workspace app showing white screen, screen does not refresh, app resize issues on client machines running Intel Iris Xe-Treiber video driver

-Citrix Workspace App won’t load/refresh, it stays just white screen -It is possible to refresh the apps by resizing the workspace app, but that is not a viable solution. -All version of Citrix workspace app is affected 20, 21.3, 21.4 TP...