Citrix workspace app crashed on MIUI 12.5 devices

After upgrading MIUI to 12.5, the Citrix workspace app keeps crashing. This issue doesn't appear on MIUI 12 and other Android 11 devices...

Vdisks Are Not Deleted From VDisk Store after Being Deleted From PVS Console

After doing a merge, deleting vdisk versions on PVS console does not delete them from vdisk store, no errors are seen on PVS console. After deleting the versions, if we check store using File Explorer, we still see the vdisk versions present...

Citrix Application Delivery Controller, Citrix Gateway, and Citrix SD-WAN WANOP Edition appliance Security Update

Multiple vulnerabilities have been discovered in Citrix ADCformerlyknown asNetScaler ADCandCitrix Gateway formerlyknown asNetScaler Gateway,and Citrix SD-WAN WANOP Edition models 4000-WO, 4100-WO, 5000-WO, and 5100-WO.These vulnerabilities,if exploited,could result in the following security issue...

Outlook is unable to launch after Citrix UPM Hotfix ProfilemgtWX64_1912_3001 installation Error status 0xc0000428

After installing theCitrixHotfixProfilemgtWX6419123001, anerror is generated when opening Outlook: OUTLOOK.EXE : Bad Image C:\Program Files\Citrix\User Profile Manager\upmoutlookhook64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the...

[ADM Cloud] License information is missing on ADM Cloud Service and all managed ADCs enter graceful period

Licenses are missing like below on ADM Cloud Service: And managed ADCs enter graceful period due to no license activation...

How to modify the ADC Radius Request retry attempts .

This article describes how to modify the number of attempts by ADC to send a Radius Request to Radius Server...

Citrix App Layering | Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly."

Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly". Screenshot of the error: On the ELM logs, we would see the below errors: 2021-07-14 09:20:34,824 INFO DefaultPool2 CopyPartitionByNtfsCloneJobStep: Cloning NTFS from block...

Microsoft Security Update Validation Report July 2021

Microsoft’s July 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

How to Block MDM Profile Removal on Apple Device Enrollment Program (DEP) devices

By enabling the following setting, Citrix Endpoint Management administrators will be able to prevent users from removing the Mobile Device Management profile from Apple Device Enrollment Program DEP devices...

LDAP service is down after upgrading to 13.0 build 82, 12.1 build 62

LDAP LB Vservice configured with User monitor script nsldap.pl showing down after upgrading to13.0 build 82 /12.1 build 62. User authentication fails...

WEM Transformer: SSON is not working

If attempting to log on to WEM transformer via SSO with an individual user account, SSO does not work, the user needs to re-enter their credentials to logon to workspace...

Error when adding an Enterprise App on Google Store for Android Enterprise - Upload a new APK file with a different package name

When we try to add In house Enterprise app for Android Enterprise using Citrix Endpoint Management, we get the error - 'Upload a new APK file with a different package name'...

Citrix Virtual Apps and Desktops Security Update

A vulnerability has been identified in Citrix Virtual Apps and Desktops that could, if exploited, allow a user of a Windows VDA that has either Citrix Profile Management or Citrix Profile Management WMI Plugin installed to escalate their privilege level on that Windows VDA to SYSTEM. This...

Helpful iSCSI Commands

This article contains helpful iSCSI commands. Requirements CLI access to hosts iSCSI storage connections Discover available targets from a discovery portal: iscsiadm -m discovery -t sendtargets -p ipaddress Login to all targets: iscsiadm -m node -l Log into a specific target: iscsiadm -m node -T...

How to monitor xenserver resource utilization on Citrix ADC

How to monitor xenserver resource utilization on Citrix ADC...

Citrix Hypervisor Open Source Licensing and Attribution

The Citrix Hypervisor product is a compilation of software packages. Each package is governed by its own license. The complete licensing terms applicable to a given package can be found in the source RPM of the package, unless the package is covered by a proprietary license which does not permit...

Users unable to relaunch the published applications, error "Citrix workspace will try to reconnect..."

Users get disconnected from their active published app session When attempting to relaunch the same app, they get a popup saying 'Citrix Workspace app will try to reconnect for xxx more minutes. Click Disconnect if you want to stop'...

Disable caching of credentials on Citrix Workspace App

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No audio comes up through MS Edge or Google Chrome as published app

Using MS Edge or Google Chrome as published app, users get no audio through it when playing back audio or video media...

Error "Relay State and response does not match with roll in action" after following CTX316577

After following the steps inCTX316577some users see error "Relay State and response does not match with roll in action"...

Error: Element Not Found on launching. ica file with Citrix Workspace app (from Microsoft Store)

Note: This issue applies to, Citrix Workspace app Microsoft store. Launching a virtual app or desktop using .ica file with Citrix Workspace app for Windows Microsoft store version leads to “Element not found” Error...

Citrix Cloud : VDAs session count increases and the Load index does not show the right value

Events on Server VDA: Event ID : 1039 Source : Citrix Desktop Service Error Details : The Citrix Desktop Service failed to initialize a performance counter. Load management associated with this counter will be disabled...

AD Account is being locked out from XenServer

AD account is being locked out frequently in xenserver...

Citrix Applayering - Unable to install Microsoft Office 365 into new layer Packaging machine fails with Error Code 30010-4

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Hotfix XS82E029 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Jun 28, 2021...

3Dconnexions Spacemouse Enterprise Display not working

When redirected using generic USB feature, 3DConnexions Spacemouse Enterprise: https://3dconnexion.com/de/product/spacemouse-enterprise is not 100% functional. TheVDA detects the device and the mouse joystick is working fine, But the screen on the device stays in the splash screen, instead...

Connection Interrupted, issue reported with different version of Citrix Virtual Apps and Desktops

You may see user sessions are getting disconnected at launch, incomplete ghost session with name "-" is seen on the VDA and Connection Interrupted error for user. if vda have Microsoft defender Anti virus...

OAUTH: " Failed to login the user due to insufficient claims. Please contact your administrator"

Customer has configured Citrix Gateway as OAuth IDP with Workspace in Cloud and after user authentication is completed, users were getting the error as shown below " Failed to login the user due to insufficient claims. Please contact your administrator" The Attributes sent by Citrix Gateway OAuth...

How to determine XenServer is booted in uefi or legacy mode

Determine XenServer is booted in uefi or legacy mode...

Citrix Cloud CVAD - AWS Configuration Checklist and Suggestions Guide

Getting any MCS Provisioning Exceptions, make sure to get the entire details of the Exceptions to help work the case\issue...

Citrix Hypervisor Security Update

Two security issues have been identified in Citrix Hypervisor 8.2 LTSR, each of which may allow privileged code in a guest VM to cause the host to crash or become unresponsive. These issues only affect Citrix Hypervisor 8.2 LTSR. These issues have the following CVE identifiers: CVE-2021-3416...

Hotfix XS82E025 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX316325 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Enable RSA SecurID Authentication for DFA in Storefront

How to Enable RSA SecurID Authentication for DFA in storefront server...

Driver Disk for Avago mpt3sas 38.00.00.00 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Avago's mpt3sas driver and wish to use the latest version of the following: Driver Module| Version ---|--- mpt3sas| 38.00.00.00 Issues Resolved In this Driver Disk Includes general enhancements a...

Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”

• The customer is unable to open the StoreFront Store console in one StoreFront SF server • When opening the console, he gets the option to view stores or create new stores • If clicking on Server group on the left menu, he can see the member servers with no problems • When clicking ‘View Stores’...

Citrix Workspace app showing white screen, screen does not refresh, app resize issues on client machines running Intel Iris Xe-Treiber video driver

-Citrix Workspace App won’t load/refresh, it stays just white screen -It is possible to refresh the apps by resizing the workspace app, but that is not a viable solution. -All version of Citrix workspace app is affected 20, 21.3, 21.4 TP...

Hotfix XS82E028 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Jun 21, 2021...

Citrix Hypervisor 8.2 unable to load 2nd HBA card

Jun 4 15:46:50 hostname kernel: 75.692775 xen: -- pirq=85 - irq=85 gsi=85Jun 4 15:46:50 hostname kernel: 75.692987 Failed to setup GSI :85, errcode:-28Jun 4 15:46:50 hostname kernel: 75.928523 lpfc 0000:87:00.1: 3:6101 Disabling NVME support: Not supported by firmware: 1 1Jun 4 15:46:50 hostname...

Error: "No Such FIPS Key" when Trying to Install Certificate and FIPS Key on ADC FIPS Appliance

When installing a certificate definition using a certificate file and an FIPS Key, the ADCrejects the installation attempt with error: "No such FIPS Key"...

ADM and Director Intergration missing Network HDX data: Error "No details are available" or blank page

Running Citrix ADM 13.0 latest and attempting to integrated the network function into our Citrix Director 1912. Attempted to use both HTTP and HTTPS. WIth HTTP the network tab on director is blank. With HTTPS it say no details are available. The following guide was used:...

Unable to Add Account Using Citrix Workspace App for Mac 21.6 with Error: , “Key size is not permitted for this use in certificate"

Trying to add an account on Citrix Workspace App for Mac 21.6 on macOS 10.15, receiving the following error: Cannot add account Contact your help desk with the error description that you receive. For example, “Key size is not permitted for this use in certificate.” RFMAC-8431...

Unable to launch a VDI (second hop) within a active VDI session (first hop), error “An incorrect pin was presented to the security device”

The customer has FAS in place and it is working fine They are testing the VDI sessions and users can launch Desktops when using their workstations endpoints If they try to launch a second Desktop session second hop within the current VDI session using CWA, they get an error “An incorrect pin was...

SD-WAN Diagnostics Tool traffic (ping, traceroute and iperf) is being dropped by firewall policy

SD-WAN Diagnostics Tool traffic ping, traceroute and iperf is being dropped by a firewall policy manually configured to drop traffic that has not been explicitly allowed...

No microphone in session via Android

Microphone is not working inside Android mobile application. 2. Audio redirected into the session 3. Citrix GPO applied for client audio redirection 4. Microphone permission is allowed inside android / iOS for Workspace app VDA version 1912.0.1000.24525 Audio/Microphone works via Windows...

Issue with Activation Lock Bypass command Endpoint management console for iPhone only.

Issue: On supervised iPhone devices, when we send Activation lock Bypass command from console, it will always results in failure and we can see the error message under Device Details - Delivery Groups. Issue is seen only iPhone models and on iPad it works fine. We have confirmed Activation lock...

How to Migrate GEN2 Hyper-V Machines to Citrix Hypervisor

Migrate VMs from Hyper-v to Xenserver/Citrix Hypervisor...

Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to address CVE-2020-8299/ CVE-2020-8300

Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to addressCVE-2020-8299/ CVE-2020-8300. Users can no longer log in to Secure Hub or if already logged in cannot refresh policies...

Storefront page displayed in Dutch instead of English

In certain conditions, the StoreFront web page may be displayed in a language other than English. In this instance, we are using Dutch as an example but this applies to any language...

How to remove the File Transfer Tab in a Full VPN NetScaler Gateway

How to remove the "File Transfer" Tab to prevent users from downloading files when accessing the environment through the NetScaler Gateway...

Citrix Hypervisor Security Update

Several security issues have been identified that affect Citrix Hypervisor: Two issues, each of which may each allow privileged code in a guest VM to cause the host to crash or become unresponsive. These two issues only affect systems where the malicious guest VM has a physical PCI device passed...