Published app does not launch when SSO is used. Desktops launch fine.

Using Receiver and Receiver for web, published app wont launch but a published desktop works fine. If user is local admin - it works If signing in with username/password on Receiver or Receiver for web - it works. Event generated on vda host: "non-brokered ica connection request denied because th...

How to configure a session disconnect timer in XenApp 7.x

To set up a time limit so that any session in a Disconnected state is logged off after a predetermined amount of time...

Storefront Logoff Error "If any apps are still running, please exit them manually"

When logging off from the Storefront portal a logoff error message is presented: Logoff Error If any apps are still running, please exit them manually...

Receiver install error "The requested operation has failed"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to install Citrix receiver on a new computer. Error "The requested operation has failed"or "A...

Application Launch Fails Intermittently With Event ID 7

User launches published desktop via Storefront and can see the DesktopViewer. Desktop Viewer closes after a few seconds and logs the following error in the EventLog: Event ID: 1050 Citrix Desktop service connection validation failed on domain "for user" for reason "Deny" followed by Event ID7: "I...

Unable to disable receiver App Shorcuts from Appearing on Desktop or Start Menu

Icons will still show on end user Desktop Windows OS and Start Menu...

StoreFront Management Console Reverts NetScaler Gateway Authentication Type to "Domain"

When editing Authentication Settings in MMC under NetScaler Gateway applicance, the Auth type is reverted to Domain. For instance, if we select Smartcard then apply the changes and reopen the console, the authtype would appear as "Domain". However, the configuration file will make the changes. On...

Error while Installing XenServer Tools "Your Tools ISO is on a broken SR, XenCenter will attempt to fix it before proceeding. Do you wish to continue"?

Error found in the xensource.log,...

Director does not show Logon Duration for all sessions

When viewing "Average Logon Duration" not all connections are visible...

How to Configure NetScaler Gateway and Microsoft Intune (MDM) for Single Factor Authentication

Background The integration of Microsoft Intune with NetScaler Gateway provides best-of-class application access and data protection solution offered by Citrix NetScaler Gateway and Intune. You get the most complete suite of secure productivity apps, including: email calendar contacts note-taking...

How to Set Up StoreFront with XenMobile Cloud For Providing a Unified App Store within Citrix Secure Hub

This article describes how to set up StoreFront with XenMobile Cloud for providing a Unified App Store within Citrix Secure Hub. Background This article provides instructions on how to provide a unified app store for mobile, Web/SaaS, and Windows applications to end users within Secure Hub...

Alt+Tab Does Not Pass Through the VDI in ICA Session

When pressing Alt+Tab while on a VDI in ICA session Full Screen, the apps show up from the endpoint and not from the VDI...

How to Configure Multi-Monitor Support on the Linux VDA

Table of Contents Overview Virtual session desktop Virtual session desktop size Allowing for different client monitor configurations Understanding memory usage on the Linux VDA Citrix multi-monitor configuration parameters MaxScreenNum MaxFbWidth MaxFbHeight Changing the Linux VDA multi-monitor...

FAQ: Cloud backup of XenMobile managed devices

Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...

Authentication fails on Secure Hub Error "Check the credentials and try again"

Authentication fails on Secure Hub. Cannot enroll devices...

HDX Optimal Routing for Both Internal and External Gateway Access Using One Store

We have 2 types of connections, one external and one internal, we would like both connections to go through NetScaler gateways using a single StoreFront store. External connections work good, but when trying to connect internally the enumerations works and StoreFront passes the external details...

XenServer Fails to Boot with Boot from SAN Root Disk Multipathing:"Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block(0,0)"

The XenServer host has recently been updated with a hotfix that updates the kernel. After patching the XenServer host is in a boot loop. During startup there is a message"Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block0,0" followed by a call trace: The initrd file size i...

Error: "Wrong database version is being used" After Upgrading Provisioning Server

The following error is displayed after upgrading Provisioning Server: The wrong database version is being used. Found version: 40 Expected version number: 60...

30 seconds s​creen hang/ delay during session reconnections

If users reconnect to a disconnected session, Windows Screen "hang" for about 30 seconds on the Welcome Screen. New Logins are not affected, only reconnections...

An Unexpected MAPI Error Occurred - Catalog Not Found

When trying to promote to the vdisk, it says an unexpected MAPI error occured...

Unable to send emails with attachment with error "Can't Send Mail. Your message has been moved to the outbox..."

Users are unable to attach files to their emails. It fails with the following error: Error: "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...

Error: "There is insufficient memory for the Java Runtime Environment to continue" on XenMobile Server

The following error is displayed on XenMobile server logs: There is insufficient memory for the Java Runtime Environment to continue The following are the log files: Reading from ./tc1.hprof.old.core...Dump file created Mon Aug 08 08:45:30 PDT 2016OpenJDK 64-Bit Server VM warning: INFO:...

PVS 7.6: Target device not responding to boot command from PVS Console

PVS 7.6 Target device not responding to boot command from PVS Console...

Unable to launch applications externally through Netscaler Gateway, getting internal server IP address in ICA file

Unable to launch application externally through Netscaler Gateway and when checking further we see that we are getting internal server IP address in ICA file rather than "Gateway FQDN:443"...

Citrix Receiver Installation NOT successful for 'XenApp Web Plug-in', error: 1612

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After uninstalling Receiver for Windows, re-installation fails with the following error: Installation N...

Application Opens Using Local Defaults Instead of Published Application After Logging into Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. With FTA enabled in Studio, after logging into Receiver, the application will open using the local...

Unable to Reset Citrix PIN without re-enrolling with Certificate Based Authentication enabled

Question: With Certificate Based Authentication configured as the only authentication method on the NetScaler Gateway, when attempting to reset the Citrix PIN in Secure Hub, the user is required to re-enroll the device. Answer: With Certificate Based Authentication as the only authentication...

PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"

Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...

Unable to add NFS to the XenServer, error : There was an error while attempting to mount the NFS share

Error while adding the storage to XenServer 6.5 There was an error while attempting to mount the NFS share Unable to mount manually, failed with "mount failed reason given by server : permission denied."...

XenDesktop Setup Wizard cannot add machines to an existing catalog

XenDesktop Setup Wizard fails to create new devices at the end of the wizard's process. Wizard has no issues connecting to VMWare VShere but fails to create VMs with error: CDFNETERROR,"XdSetupFinish: Clone for device XXXXX-003 exception: System.Exception: vmwware-wsnaprvmvc01 Duplicate template...

How to add Storefront to Server Group

Storefront 2.6 - Setting up second storefront to delivery controller...

Process to update XenServer Tools on PVS image with PVD

Process to update XenServer Tools on PVS image with PVD...

PVS console showing target devices as down, even though it is possible to boot and stream to devices

PVS console showing target devices as down, even though it is possible boot and stream to devices.Event logged ID:11 Source: StreamProcess. DbAccess error: in ServerStatusSetContactInfo called from SSProtocolModule.cpp:2630. SQL DB server is up and accessible...

PVS 7.6 CU1: Write cache getting filled up automatically.

Desktops are crashing once vdiskdiff.vhdx fills up...

Receiver for Windows - Unable to remove old version

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: Unable to install new receiver since we were getting the pop-up that later version already...

Error: "Cannot establish a connection to the database because the server cannot be found. Please..." on PVS console

Error when attempting to access the PVS console: "Cannot establish a connection to the database because the server cannot be found. Please check your database connection settings in the registry and the network path to your server...

How to boot Windows VM in safe mode?

How to boot Windows VM in safe mode...

How to reboot or shutdown NetScaler MAS using CLI

Citrix ADM, formerly NetScaler MAS There is an option on MAS GUI to reboot it but what is the equivalent CLI command for it. Do not use the REBOOT command as it is not a clean reboot and will need a Database recovery...

XenServer Pool Master is Unable to Boot with Error: "unexpected inconsistency; Run fsck Manually"

The following error is displayed when booting XenServer pool master: "Unexpected inconsistency; Run fsck Manually" The df -h command shows filesystem is read only...

Message: "The desktop '*****' is temporarily unavailable due to planned maintenance" on XenDesktop

Unable to launch desktop. The following message is displayed: "The desktop '' is temporarily unavailable due to planned maintenance"...

Pinch and Zoom Does Not Function When Using Receiver on iPad

Unable to zoom and expand application on iPad when using Receiver. The functionality works fine on iPhone...

Receiver for Chrome Error: Invalid command line arguments: Unable to open the file as it has an unsupported extension

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When a user attempts to open a file directly from Google Drive, they may receive the following error...

Error: The Citrix Broker Service failed to validate a user's credentials on an XML service

WhenDomain Pass-throughis configured, the following is seen in the event log for the StoreFront: Log Name:Application Source: Citrix Broker Service Date: 2/8/2017 7:31:58 AM Event ID: 2100 Task Category: None Level: Warning Keywords: User: NETWORK SERVICE Computer: VDA name Description: The Citri...

How to Manually Create Hyper-V GEN2 Provisioning Services Target Devices

This article describes how to manually configure Hyper-V GEN2 virtual machines for usage as target devices on Provisioning Services PVS 7.8 through to PVS 1912. Note: Since product updates in PVS 2112, the steps below are not required. So these steps are not required on the latest PVS current...

How to Migrate PVS created machines to another host

To be able to power manage machine post migration. The machines in this case should be created using PVS and the catalog type should be Streamed...

Provisioning Services 7.6 :vDisk Imaging using P2PVS

PVS 7.6 : Assistance with Imaging process...

StreamProcess.exe is consuming high CPU spike on PVS Servers.

The Streamprocess.exe was consuming high CPU on the PVS servers. The Perfmon suggested sustained spike in Kernel mode and process dumps revealed that we were waiting for the Packet Send & Receive...

User Cannot Connect To Anonymous Store Without Username And Password.

Issue: User cannot connect to anonymous storewithout username and password. Steps To Reproduce The Issue on Receiver 4.4 Create a Store for Unauthenticated users in StoreFront 3.0. Confirm that Advertised is set toNo for this store Install Receiver 4.4. Add the Store URL for the Unauthenticated...

Error: "Profile Installation Failed A Network Error Has Occurred" during XenMobile iOS Enrollment

XenMobile iOS enrollment getting error "Profile Installation Failed A network error has occurred" iOS console logs show: Xens-iPhone profiled148 : Error MC: URL request to https://mdmxms.domain.net:8443/zdm/scep/sp-078435ec-0aed-4ba0-bb3d-be665934be12?operation=GetCACert&message=APPLEPROFILE...

FAS Authentication fails with an error "The username or password is incorrect"

When we try launching application or desktop with FAS configured in the StoreFront, we get an error "The username or password is incorrect"...