StoreFront 3.5 to 3.8 upgrade fails.

In the MSI logs we get following error: An error occurred creating the configuration section handler for citrix.deliveryservices/protocolTransitionSettings: Could not load file or assembly 'Citrix.DeliveryServices.ProtocolTransition.Configuration, Version=2.6.0.0, OR An error occurred creating th...

XAPI Service unable to start , error : xapi dies but pid file exists.

XAPI Service unable to start. It shows that the it already has a pid and is dead. Looking at the logs xensource.log, you will find INTERNALERROR as below: xapi top-level caught exception: INTERNALERROR: Xmlm.MakeStringBuffer.Error, -372779099 Caught exception at toplevel:...

Using a SafeNet Network HSM to protect the Citrix FAS Authorization (RA) Key

Introduction Citrix Federated Authentication Servers FAS are security-critical and should be treated like Domain Controllers. Protecting the FAS server’s Authorization / Registration Authority RA key is one of the measures that help protect FAS server integrity. We published an official eDocs pag...

Netscaler round robin algorithm

How to troubleshoot round robin method to confirm functionality?...

Applications not enumerating when logging in to Storefront

Applications not enumerating when logging in to Storefront...

Restrict access to certain URLs based on the Source client IP

Restrict certain IPs who should not be able to access certain URLs when they hit the Load balancing virtual server on the NetScaler...

Published application with XP compatibility mode enabled may cause intermittent black background

Published application with XP compatibility mode enabled may cause intermittent black background...

UPM 5.2: Getting temporary profiles

Getting temporary profiles...

FAQ: Kerberos Support for XenDesktop 7.x

Q: Does StoreFront 3.5 support configuring Kerberos authentication with XenDesktop 7.8? A : XenApp 6.5 supports Kerberos but XenDesktop 7.x does not. Going forward Kerberos will be replaced with Virtual Smart cards. This is because of the newer FMA architecture and Microsoft's SAM architecture...

Director Error "Cannot retrieve data. Data source unresponsive or reported an error".

The following error is seen in the event viewer of the Director server: Log Name: Application Source: Citrix Director Service Date: 1/20/2017 11:05:33 AM Event ID: 5 Task Category: None Level: Error Keywords: Classic User: N/A Computer: CtxDirector.RepLab.Local Description: The description for...

How to set the keyboard to automatically pop up while opening the app with Receiver for iPad

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Users need to be able to access the keyboard in Receiver. We would like this function to come up...

Unable to boot target device to a server with error " Connecting to the Provisioning services. Please wait"

PVS:7.6: Facing issue with target...

Citrix Receiver refreshes and comes to foreground of the screen

Once Receiver is configured with URL it refreshes automatically. Change in refresh rate of the Receiver interrupts users when working on other apps...

Write Cache to Hard disk fails when BDM Partition is used

Write cache set to RAM with Failover to hard drive fails and is writing to the PVS server. BDM partition used to boot...

Target Device hangs at Black screen or Windows Logo indefinitely

During the early stages of a Target Device boot process, it hangs indefinitely at a Black Screen or just before showing the Windows Logo. Depending on how many Target Devices are booting at a time, the affected Target might finally finish booting after 30 to 60 minutes. In some cases the Target...

Application Launch Fails Intermittently With Event ID 7

User launches published desktop via Storefront and can see the DesktopViewer. Desktop Viewer closes after a few seconds and logs the following error in the EventLog: Event ID: 1050 Citrix Desktop service connection validation failed on domain "for user" for reason "Deny" followed by Event ID7: "I...

Receiver install error "The requested operation has failed"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to install Citrix receiver on a new computer. Error "The requested operation has failed"or "A...

How to configure a session disconnect timer in XenApp 7.x

To set up a time limit so that any session in a Disconnected state is logged off after a predetermined amount of time...

Published app does not launch when SSO is used. Desktops launch fine.

Using Receiver and Receiver for web, published app wont launch but a published desktop works fine. If user is local admin - it works If signing in with username/password on Receiver or Receiver for web - it works. Event generated on vda host: "non-brokered ica connection request denied because th...

Unable to disable receiver App Shorcuts from Appearing on Desktop or Start Menu

Icons will still show on end user Desktop Windows OS and Start Menu...

StoreFront Management Console Reverts NetScaler Gateway Authentication Type to "Domain"

When editing Authentication Settings in MMC under NetScaler Gateway applicance, the Auth type is reverted to Domain. For instance, if we select Smartcard then apply the changes and reopen the console, the authtype would appear as "Domain". However, the configuration file will make the changes. On...

Storefront Logoff Error "If any apps are still running, please exit them manually"

When logging off from the Storefront portal a logoff error message is presented: Logoff Error If any apps are still running, please exit them manually...

Error while Installing XenServer Tools "Your Tools ISO is on a broken SR, XenCenter will attempt to fix it before proceeding. Do you wish to continue"?

Error found in the xensource.log,...

How to Set Up StoreFront with XenMobile Cloud For Providing a Unified App Store within Citrix Secure Hub

This article describes how to set up StoreFront with XenMobile Cloud for providing a Unified App Store within Citrix Secure Hub. Background This article provides instructions on how to provide a unified app store for mobile, Web/SaaS, and Windows applications to end users within Secure Hub...

Alt+Tab Does Not Pass Through the VDI in ICA Session

When pressing Alt+Tab while on a VDI in ICA session Full Screen, the apps show up from the endpoint and not from the VDI...

How to Configure NetScaler Gateway and Microsoft Intune (MDM) for Single Factor Authentication

Background The integration of Microsoft Intune with NetScaler Gateway provides best-of-class application access and data protection solution offered by Citrix NetScaler Gateway and Intune. You get the most complete suite of secure productivity apps, including: email calendar contacts note-taking...

Director does not show Logon Duration for all sessions

When viewing "Average Logon Duration" not all connections are visible...

30 seconds s​creen hang/ delay during session reconnections

If users reconnect to a disconnected session, Windows Screen "hang" for about 30 seconds on the Welcome Screen. New Logins are not affected, only reconnections...

FAQ: Cloud backup of XenMobile managed devices

Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...

Error: "Wrong database version is being used" After Upgrading Provisioning Server

The following error is displayed after upgrading Provisioning Server: The wrong database version is being used. Found version: 40 Expected version number: 60...

Authentication fails on Secure Hub Error "Check the credentials and try again"

Authentication fails on Secure Hub. Cannot enroll devices...

How to Configure Multi-Monitor Support on the Linux VDA

Table of Contents Overview Virtual session desktop Virtual session desktop size Allowing for different client monitor configurations Understanding memory usage on the Linux VDA Citrix multi-monitor configuration parameters MaxScreenNum MaxFbWidth MaxFbHeight Changing the Linux VDA multi-monitor...

XenServer Fails to Boot with Boot from SAN Root Disk Multipathing:"Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block(0,0)"

The XenServer host has recently been updated with a hotfix that updates the kernel. After patching the XenServer host is in a boot loop. During startup there is a message"Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block0,0" followed by a call trace: The initrd file size i...

HDX Optimal Routing for Both Internal and External Gateway Access Using One Store

We have 2 types of connections, one external and one internal, we would like both connections to go through NetScaler gateways using a single StoreFront store. External connections work good, but when trying to connect internally the enumerations works and StoreFront passes the external details...

Error: "There is insufficient memory for the Java Runtime Environment to continue" on XenMobile Server

The following error is displayed on XenMobile server logs: There is insufficient memory for the Java Runtime Environment to continue The following are the log files: Reading from ./tc1.hprof.old.core...Dump file created Mon Aug 08 08:45:30 PDT 2016OpenJDK 64-Bit Server VM warning: INFO:...

Unable to launch applications externally through Netscaler Gateway, getting internal server IP address in ICA file

Unable to launch application externally through Netscaler Gateway and when checking further we see that we are getting internal server IP address in ICA file rather than "Gateway FQDN:443"...

PVS 7.6: Target device not responding to boot command from PVS Console

PVS 7.6 Target device not responding to boot command from PVS Console...

An Unexpected MAPI Error Occurred - Catalog Not Found

When trying to promote to the vdisk, it says an unexpected MAPI error occured...

Unable to send emails with attachment with error "Can't Send Mail. Your message has been moved to the outbox..."

Users are unable to attach files to their emails. It fails with the following error: Error: "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...

PVS 7.6 CU1: Write cache getting filled up automatically.

Desktops are crashing once vdiskdiff.vhdx fills up...

Unable to add NFS to the XenServer, error : There was an error while attempting to mount the NFS share

Error while adding the storage to XenServer 6.5 There was an error while attempting to mount the NFS share Unable to mount manually, failed with "mount failed reason given by server : permission denied."...

PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"

Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...

Application Opens Using Local Defaults Instead of Published Application After Logging into Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. With FTA enabled in Studio, after logging into Receiver, the application will open using the local...

Process to update XenServer Tools on PVS image with PVD

Process to update XenServer Tools on PVS image with PVD...

How to add Storefront to Server Group

Storefront 2.6 - Setting up second storefront to delivery controller...

XenDesktop Setup Wizard cannot add machines to an existing catalog

XenDesktop Setup Wizard fails to create new devices at the end of the wizard's process. Wizard has no issues connecting to VMWare VShere but fails to create VMs with error: CDFNETERROR,"XdSetupFinish: Clone for device XXXXX-003 exception: System.Exception: vmwware-wsnaprvmvc01 Duplicate template...

PVS console showing target devices as down, even though it is possible to boot and stream to devices

PVS console showing target devices as down, even though it is possible boot and stream to devices.Event logged ID:11 Source: StreamProcess. DbAccess error: in ServerStatusSetContactInfo called from SSProtocolModule.cpp:2630. SQL DB server is up and accessible...

Citrix Receiver Installation NOT successful for 'XenApp Web Plug-in', error: 1612

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After uninstalling Receiver for Windows, re-installation fails with the following error: Installation N...

Unable to Reset Citrix PIN without re-enrolling with Certificate Based Authentication enabled

Question: With Certificate Based Authentication configured as the only authentication method on the NetScaler Gateway, when attempting to reset the Citrix PIN in Secure Hub, the user is required to re-enroll the device. Answer: With Certificate Based Authentication as the only authentication...

Receiver for Windows - Unable to remove old version

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: Unable to install new receiver since we were getting the pop-up that later version already...