VDA does not register when provisioned using PVS

The Citrix Virtual Delivery Agent does not register with the Citrix XenDesktop Deliver controller when streamed by Citrix Provisioning Services...

App Layering: How to force the ELM to use a specific SMB version for file servers

In the ELM, when connecting to a file share, we test all the SMB versions that we support, from top to bottom, until we get a successful login. We specifically try 3.02, 3.0, 2.1, 2.0 and 1.0, in that order, before giving up. An SMB server is supposed to return "Not Supported" when an attempt is...

Provisioning Services Logon Process Sequence

This squence occurs after the bootstrap file is downloaded.Here will explain the steps of negotiation happening in the background when a target device tries to seek a login PVS server...

Display client-side notification area battery status in desktop sessions

Feature Description In previous versions of XenApp & XenDesktop, users working from a laptop and in a full-screen desktop session would not be aware of the laptop’s battery status or remaining battery level. This could lead to a loss of work/productivity for users when the laptop unexpectedly shu...

VMware vSphere 6.7 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware Hypervisor releases. VMware released vSphere 6.7 in April 2018. Note: This is a live article, and is updated as and when the new information becomes available. For Current Release, vSphere 6.7 is supported with Virtual Apps and...

Citrix Licensing service is not running or properly installed on the License server

The Citrix Licensing service is not running, properly installed, registered on the machine, or the service permissions are not set correctly. The System Event Log may have traces of service-related issues...

Delivery Controller cannot get License Server site information

The Delivery Controller cannot obtain the License Server site configuration. No License Server is registered...

CITRIX.opt file is not present on the License Server

CITRIX.opt is required by the license server for proper operation. License Server check cannot find it...

Receiver | keyboard language set on VDA is over ridden by the one set on the endpoint

User from non domain joined endpoint logs on the VDA Language set on the VDA is overridden by the one set on endpoint machine Receiver. We want to ensure that the keyboard language set on the VDA is the one user gets inside the session. In other words, keyboard language set on the endpoint Receiv...

Cannot run Windows updates on Office layer due to error C80001FE (4.x, 2.x)

Windows update succeeds on a new OS layer version but reports error C80001FE when a layer with Microsoft Office is booted with the new OS layer version. This may be caused by hiding an update in the OS layer...

TRIM and PVS: vDisks may Reduce in Size after a Merged Base

After performing a Merged Base operation on a vDisk that is utilizing the VHDX file format, the resultant merged base VHDX file may be smaller than the original base VHDX file. For example, this behavior might occur in situations where files are deleted in a particular vDisk version, and these...

PVS targets using MAK Licensing intermittently fail to reactivate

PVS targets using a vdisk that has the radio button set to MAK licensing will intermittently fail to reactivate after rebooting. PVS CDF traces may also show an error that the device does not exist in the VAMT database. "Device: 10.10.10.10 not found in Vamt database."...

SF3.8 | Default domain service not running on 2012 R2 StoreFront server

Default domain services not running on 2012 R2 StoreFront servers Users are unable to connect to StoreFront...

Secure Mail - Use Safari as the Default Browser - No Browser Installed

From Secure Mail on the iOS devices you could receive this error message "No Browser Installed. Please install Secure Web or another web browser to open this link" when try to open a hyperlink or a url from an email message. The iOS device has the standard Safari browser installed...

Elastic Layering Logs

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How to restrict users to access device settings on Samsung devices in KIOSK mode

Restrict users to access device settings in Samsung KIOSK mode...

Application Security rules might not be enforced properly when multiple users simultaneously log on to the same server OS machine

When multiple session support is enabled on a Windows server OS machine, Workspace Environment Management WEM application security rules of previously logged on users are replaced by rules of a more recently logged on user. For example, if a rule is assigned to user1 but not to user2, when user2...

App Layering: Failed to Reattach Disks to the Desktop that were Temporarily Attached to the CachePoint Appliance

The error appears when rebuilding a desktop...

XenMobile Server - Netscaler Gateway Credential certificates (PKI) do not auto renew within the 60 days renewal time set

Question : XenMobile Server - Netscaler Gateway Credential certificates PKI do not auto renew within the 60 days renewal time set ? Answer : The NetScaler Gateway Credentials certificates are the user certificates which are directly bound from the Credential Provider to the NetScaler Gateway. Hen...

Enterprise Applications are not Auto Updated

Application marked as "Required" are not updating automatically on the device. User is required to update the application from Secure Hub...

Error: "Network staging validation failed." When Applying Configuration to NetScaler SD-WAN

The following error is displayed when uploading the site configuration tar.gz file on NetScaler SD-WAN: Software package for NetScaler SD-WAN 1000 is missing. Network staging validation failed...

Unable to Sign On to SecureHub

Enrolled User unable to login to Secure Hub, while 2 users in Active Directory have same UPNUserPrincipalName. The Active Directory Users and Computers MMC ADUC will enforce unique values, However, duplicate values for userPrincipalName can be assigned to the users via code. Consider In AD that 2...

FAQ : Enterprise Application Silent Installation

Question: Is it possible to upgradeEnterprise appsby using'silent installation' on mobile devices? Answer: The 'silent installation' of apps means that the user of the device does not receive any prompts to update or install the app. Instead, the app updates or installsitself automatically in the...

How to configure RADIUS authentication on NetScaler SD-WAN

This article outlines the steps to configure Radius authentication on NetScaler SD-WAN...

Unable to Enroll with SecureHub - Error: "Invalid Credentials"

Users unable to enroll device in XenMobile Error: "Invalid Credentials" Other users are able to enroll on the affected device, however the affected user is unable to enroll...

XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"

When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...

Understanding Workspace Environment Management (WEM) System Optimization

The WEM System Optimization feature is a group of settings designed to dramatically lower resource usage on a VDA on which the WEM Agent is installed. These are machine-based settings that will apply to all user sessions. Managing Servers with different Hardware Configurations Sets of VMs may hav...

How to generate a complete crash dump file or a kernel crash dump file in vSphere by using an NMI from the ESX host

When you have a computer that is frozen but not crashing, you might need to have an analysis done on a DMP file produced while the machine is in its hung state. You may want to use the CTRL+SCROLL LOCK+SCROLL LOCK keyboard shortcut to generate a crash dump file. This shortcut may be useful in...

"Updates for other Microsoft products when I update Windows" Grayed out in Windows 10

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[NetScaler Gateway Trace Study] - App Launch Through NetScaler Gateway

This trace study looks at a successful application launch via NetScaler Gateway. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 Client: 10.90.41.87 SF: 192.168.0.6 XA: 192.168.0.3...

How to Perform a Partial Site Upgrade in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 has been designed to accommodate large scale deployments, with the capability of supporting up to 2500 sites. The partial site upgrade feature is one enhancement that will accommodate such large scale deployments. This feature allows administrators to stage upgrades at...

NetScaler SD-WAN DHCP Address Not Renewed After ISP Router Changed

NetScaler SD-WAN is configured with the ISP router as DHCP server. After replacing the ISP Router, NetScaler SD-WAN appliance does not renew the IP address from the new ISP router. The IP address is renewed automatically after some time, may be after few days in some cases...

Keyboards Fail to Map in ICA Sessions From Non-Windows Receivers such as Mac, Linux and HTML5

After an in-place upgrade of Remote PC VDA's from version 5.6.400 to 7.6.300 keyboards would fail to map in ICA sessions from non-Windows Receivers such as Mac, Linux, and HTML5...

How to Verify Password for an Encrypted SSL Certificate Key File

This article explains how to use OpenSSL to decrypt a keyfile that was encrypted by a password. Background On NetScaler, when creating an RSA Key, you can change the PEM Encoding Algorithm to DES3 and enter a permanent Passphrase. This encrypts the keyfile and protects it with a password or pass...

App Layering 4.X - how to change ELM appliance administrator password

App Layering 4.X - how to change ELM appliance administrator password...

Secure Web with PAC File unable to authenticate fails with http 407 error

While evaluating XenMobile with Secure Web with PAC File,Webproxy after reading the PAC file request Authentication, but it seems that Secure Web does not provide authentication. Therefore we get an Authentication failure from the Webproxy on the webpage of the Proxy within Secure Web. MDX Settin...

Deploy the Latest Receiver for StoreFront

Change the preinstalled Receiver client to the latest version by overwriting it with the newest version...

Error : "Cannot Connect to Server" with Citrix Receiver for Mac 12.7, Unable to Launch Applications

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Mac Receiver 12.7: Unable to launch application Error: "Cannot connect to server" while connecting...

SDX backups not being transferred back to MAS appliance

Backups seems to be started on SDX but not getting transferred to MAS. You can see the backups are created on the SDX but they are never transferred back to MAS server. Backups present on the SDX: You will see these errors in the MAS logs: mpsconfig.log: Thursday, 11 Jan 18 07:41:33.394 +0100 Err...

Citrix Provisioning Services: Slow Login Performance with Windows 10 VDA Machines

When we are using Windows 10 Target Devices with Provisioning Services, we have observed long login times in RDP/Console/ICA as well as slow performance when we are in the Desktop Session. System Interrupts are observed to consume high CPU at the same time, locally installed applications takes lo...

TLS and SHA2 Support with Citrix Receivers

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. To use TLS encryption for Citrix Receiver Communications, following table describes the minimum Citr...

VDI desktop is consuming multiple RDS licenses.

Multiple per device RDS CALS are issued to the same VDI...

App Layering: How to specify or disable SSL protocols and ciphers in the ELM

Modern security requirements often specify disabling certain SSL protocols or cipher families. The ELM uses an Apache web server daemon for accessing the Management Console UI. Citrix keeps the ELM deployment images up to date with modern requirements requiring TLS 1.2, disabling SSLv3, disabling...

New Lossless Compression Codec (MDRLE) Added to HDX Thinwire Graphics

There are 3 Thinwire bitmap encoding modes used in current XenApp and XenDesktop Server OS and Desktop OS VDA graphics remoting: Full screen H.264 Thinwire Plus Thinwire Plus with selective H.264 Legacy GDI remoting uses the XPDM Remoting driver and so does not use a Thinwire bitmap encoder Curre...

NetScaler Gateway is Unable to Access XenApp Applications

XenApp and XenDesktop are placed behind the NetScaler Gateway. User attempts to access the application and get the below error message: Unable to launch applications. Contact your helpdesk...

Signing Certificate Shows Expired Certificate in the Device

After renewing the SSL certificate, signing certificate still shows as an expired certificate in the device...

Windows 10 April 2018 Update (v1803) – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On April 30, 2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'April 2018 Update' v1803. This article is intended to capture known issues with Windows 10 v1803 tha...

[OST]French Canadian Keyboard not mapping properly to VDA from Mac

French Canadian special accent characters not displaying correctly when accessing a Windows 7 VDA from a Macclient device with Receiver for OSX 12.4. On a Mac with a French Canadian keyboard, the circumflex character ^ is not mapped as expected with Receiver Macversion 12 connecting to a Windows ...

How to Collect Diagnostic Data by using the Command Line Interface on a WANOP

This article explains an alternative method for collecting Diagnostic Data by using the command line interface when the Graphical User Interface GUI is not accessible on a NetScaler SD-WAN WANOP appliance or WANOP VPX instance...

How to Collect Diagnostic Data on NetScaler SD-WAN Appliance

This article describes how to capture diagnostic data on NetScaler SD-WAN WANOP appliance using Graphical User Interface GUI...