5324 matches found
How to re-create missing .pvp file from vDisk versions
This article explains how to recreate a .pvp file for a PVS vDisk version in case that is deleted by accidentally...
What are the supported disk platforms to install XenServer on?
Question : What are the supported disk platforms to install XenServer on? Answer : For information about supported hardware, see the Hardware Compatibility List HCL: https://hcl.xenserver.com/ You can also refer to the Citrix Hypervisor 8.2 CU1 product documentation. When installing XenServer, yo...
Troubleshooting NetScaler Hard Disk Issues
Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...
Error: "Cannot Complete Your Request" Due to Expired Certificates on StoreFront
The following error is displayed due to expired certificates on StoreFront: Cannot Complete Your Request...
Error: "Cannot Complete Your Request" due to “Default.htm” file being corrupted on Storefront
The following error is displayed due to “Default.htm” file being corrupted on Storefront: Cannot Complete Your Request...
Receiver 4.8: "Citrix HDX Engine is not responding"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Published application will launch and after few minutes it'll crash with the error message "Citrix...
XenMobile 10.8 fixed issues
XenMobile 10.8 includes the following fixed issues. For fixed issues related to XenMobile Apps, seeFixed issues. When you upload an .ipa enterprise app to XenMobile Server, occasionally the upload fails. The following error message appears: Uploaded mobile app is invalid. Application icon was not...
Error: "Http/1.1 Internal Server Error 43531" When Enrolling Device to XenMobile
MAM enrollment is failing with below errors: 1. While authenticating from the Gateway Web Page -"Http/1.1 Internal Server Error 43531" 2. While attempting from the mobile device - "Enrollment Failed - There's a prblem with the server setup. Please contact your administrator"...
The Soap service is not running on the PVS server
The Soap Server service isn't running.This service is needed to allow logging in to the Provisioning Services Console...
Error: "HTTP/1.1 Gateway Timeout" When Using NetScaler with Secure Web
After launching Secure Web Gateway, some websites report an error message "HTTP/1.1 Gateway Timeout". This is common with ADFS...
Error Code 41E on Receiver for Android
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Error appears on Android Receiver when attempting to pass through NetScaler Gateway...
TRIM and PVS: vDisks may Reduce in Size after a Merged Base
After performing a Merged Base operation on a vDisk that is utilizing the VHDX file format, the resultant merged base VHDX file may be smaller than the original base VHDX file. For example, this behavior might occur in situations where files are deleted in a particular vDisk version, and these...
Secure Mail - Use Safari as the Default Browser - No Browser Installed
From Secure Mail on the iOS devices you could receive this error message "No Browser Installed. Please install Secure Web or another web browser to open this link" when try to open a hyperlink or a url from an email message. The iOS device has the standard Safari browser installed...
How Big is the 4.x User Layer Disk, and How Can You Change That?
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Receiver (4.9|4.10|4.11) installation stuck at setintegritylevel.exe while installing it through Non interactive desktop of a Admin user.
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Symptoms observed are as follows: 1. During installation of RecfWin 4.9/4.10/4.11 from the Non...
Bluefin (Ingenico) IPP320 failing to communicate with Sage Exchange Desktop via ICA Channel Serial COM Port
Serial COM port redirected device Bluefin Ingenico IPP320 with encryption, fails to complete the communication with the Sage Payment Solutions...
XenMobile OnPremise: Push Required apps in XenMobile by enabling the server property
Push Required apps in XenMobile by enabling the server property. Note: This article refers to XenMobile MDM OnPremise instance only...
Error: "500 Internal Server" when Clicking on 'Edit' for a Device on XenMobile
When selecting a device under Manage r Devices and clicking on Edit. Customer is receiving the Error: 500 Server Internal Error exid:16C0...
How to attach files in Secure Mail keeping the policy restricted
In Secure Mail/WorxMail versions 10.3.5 and later, Android users can't attach images directly from the Gallery app when the Inbound document exchange Open-in policy is set to Restricted. If you want to keep this policy set to Restricted but still allow users to add photos from the Gallery, follow...
XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"
When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...
SecureMail: Unable to send emails "You cannot send the mail"
Only one user couldn't send mails, it failed with error message "You cannot send the mail" unable to send mails or reply to mails with or without attachment. The user is able to receive emails successfully...
[NetScaler Gateway Trace Study] - App Launch Through NetScaler Gateway
This trace study looks at a successful application launch via NetScaler Gateway. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 Client: 10.90.41.87 SF: 192.168.0.6 XA: 192.168.0.3...
Warning: "Grace license is issued for the site" on NetScaler SD-WAN 10.0
A warning appears on the NetScaler SD-WAN 10.0 appliance that says: "Grace license is issued for the Site":...
NetScaler SD-WAN DHCP Address Not Renewed After ISP Router Changed
NetScaler SD-WAN is configured with the ISP router as DHCP server. After replacing the ISP Router, NetScaler SD-WAN appliance does not renew the IP address from the new ISP router. The IP address is renewed automatically after some time, may be after few days in some cases...
Receiver for Windows 4.9LTSR/4.10 - Citrix HDX Engine Crash When Connecting to Linux VDA
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When connecting from a client machine that has Receiver 4.9 LTSR or Receiver 4.10 upgraded from...
How to verify if AutoDiscovery is Enabled for a Domain in Citrix AutoDiscovery Service for Citrix Endpoint Management
After enabling the ADS service for Citrix Endpoint Management mostly we would need to try enrolling a device to validate the ADS is enabled.Alternatively, we could verify the same in a different way...
How to Reset nsroot Password on NetScaler Console
Citrix ADM, formerly NetScaler Console This article describes how to reset nsroot password on NetScaler MAS. Note: For NetScaler Console Agents, you can replace the path with dev/da0s1a /flash 1. mount dev/da0s1a /flash 2. No /etc/passwd...
No Data Recorded on NetScaler MAS Analytics
No data recorded on NetScaler MAS analytics...
NetScaler MAS Does Not Send Emails When Traps are Generated on NetScaler
NetScaler MAS does not send emails when traps are generated on NetScaler...
GEO Mapping Issues on NetScaler MAS
GEO mapping issues on Citrix ADM...
How to use NetScaler appliance to avoid Layer 7 DDoS attacks
This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...
Error : "Cannot Connect to Server" with Citrix Receiver for Mac 12.7, Unable to Launch Applications
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Mac Receiver 12.7: Unable to launch application Error: "Cannot connect to server" while connecting...
How to troubleshoot the Citrix Provisioning Services server
Provisioning Services PVS is software streaming technology that delivers patches, updates and other configuration information to multiple virtual desktop endpoints through a shared desktop image. It centralizes virtual machine management while reducing the operational and storage costs of a...
PVS 7.15 - Unable to boot target devices due to TFTP timeout error
While booting up PVS 7.15 target devices, it fails with "PXE - E32: TFTP open timeout"...
NAT with SD-WAN explained with Case study
Assistance required with NAT configuration...
VDI desktop is consuming multiple RDS licenses.
Multiple per device RDS CALS are issued to the same VDI...
App Layering/Unidesk: Desktops Blue-screen with "IRQL_NOT_LESS_OR_EQUAL" STOP 0x0000000A
Desktop will appear to become unresponsive to the end-user, but if you look at the VM console, you will see that it's actually blue-screening with STOP 0xA. Analysis of the dump file will point to unirsd.sys...
Director showing error "Network unreachable. Check configuration, authentication, or service availability"
While connecting to Citrix ADMMAS from Director customer is getting error "Network unreachable. Check configuration, authentication, or service availability. " For configuring the Director with Citrix ADMMAS follow the...
Error "Windows cannot verify the digital signature for this file referencing unirsd.sys
When trying to edit a layer or publish an image with any Elastic Layering option turned on basically, any operation where our filter drivers are involved, the machine will have a boot failure, referencing File: \Windows\system32\DRIVERS\unirsd.sys, Status: 0xc0000428, Info: Windows cannot verify...
AppLocker Occasionally Blocking Layered Software
Customer reports that sometimes Office was not running, and it was being blocked by AppLocker...
App Layering: Published image to PVS prompts user to restart computer
Customer publishes an image to PVS. When the machine boots up, it prompts for a restart with a box like this: "You must restart your computer to apply these changes." This is telling you that a new device has been detected and the driver has been installed, but Windows must restart to properly...
Receiver Warning: "A Potentially UNSAFE Connection to the Computer Has Been Initiated"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. -Getting warning message:"A potentially UNSAFE connection to the computer has been initiated" when...
PowerShell script to check what vdisk version is being used
Looking for assistance with powershell script to check what vdisk version on the PVS is being used by the VDI desktops Target Devices...
EDT Session Connection/Reconnection Attempts using UDP and TCP in Parallel
Enhancement to existing EDT feature Starting with 2017 Q4 EDT-compatible versions of Receiver check “Requirements for this feature” section, session connections will be attempted using EDT and TCP in parallel. This will occur during: Initial connection Session roaming from one Receiver device to...
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...
Socket and SSL error messages in Receiver for Windows 4.10
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Protocol driver error message in earlier versions While using receiver a common error that you might...
How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...
Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console
Synchronization State for WEM Agents shows a question mark ? or red crosson the WEM Administration console...
NetScaler VPX on 11.1 Firmware Shows as VPX (1) in GUI when Using MAS Pooled Capacity Licensing
NetScaler GUI showing "NetscalerRemoteLicensedVirtualAppliance”. However, VPX instance is showing “License type” as Enterprise on GUI but the model ID was 1 i.e, VPX1...