How To check Per-App VPN Works on iOS?

The article describes how to validate the proper functionality of Per-App VPN on iOS...

How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...

Socket and SSL error messages in Receiver for Windows 4.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Protocol driver error message in earlier versions While using receiver a common error that you might...

Microsoft 365 Apps (Office 365) is Randomly Asking Users to Reactivate

After publishing Microsoft 365 Apps Office 365,users are randomly being requested to reactivate.Issue occurs randomly...

How to remove Android for Work v2 configuration

Remove Android For Work v2 configuration from XenMobile Admin Console...

Secure Mail ActiveSync redirect 451

When migrating Exchange server for example from On-Premise Exchange to Office 365. Is it possible to have the Exchange server sending an HTTP 451 ActiveSync Redirect to point Secure Mail to the new server without installing a new instance of Secure Mail? Yes: The HTTP 451 is the supported mechani...

NetScaler VPX on 11.1 Firmware Shows as VPX (1) in GUI when Using MAS Pooled Capacity Licensing

NetScaler GUI showing "NetscalerRemoteLicensedVirtualAppliance”. However, VPX instance is showing “License type” as Enterprise on GUI but the model ID was 1 i.e, VPX1...

StoreFront Logon Error "Your Request Could Not be Completed"

User are unable to logon and get Event ID 7 and 8 in the event logs, with errors "The template named: UsernamePassword could not be found." and an exception "The creation of a form failed"...

App Layering: System -> Settings and Configuration Page Hangs at "In Progress", Management Console Page Timesout 5 Minutes Later

When browsing in the App Layering Management Console web page to the System - Settings and Configuration page, a box saying "In Progress..." pops up in the middle of the HTTP Certificate Settings section, and the page never finishes populating. 5 minutes later, the entire management console web...

XenMobile: How to Block apps on iOS device

How to Block already/going to be installed apps on iOS devices using restriction policy...

Workspace Control - Connect and Disconnect button in Receiver for Web are not visible

Consider the following scenario. You have enabled Workspace Control for Receiver for Webin your Xen Desktop environment. Additionally, you have enabled the setting to display Reconnect/Disconnect button for Receiver for Web asshown in the screenshot below: However, when user logs on toReceiver fo...

How To Replace Defective SSD/HDD of a NetScaler SD-WAN 4000 or 5000 Appliance

This article describes how to replace defective SSD/HDD of a NetScaler SD-WAN 4000 or 5000 appliance...

Cannot power on CachePoint, "Cannot open the disk 'UnideskLayers/..."

After host or storage failure, you may find that one or more CachePoints CP will not longer boot. The error message given by vCenter is: An error was received from the ESX host while powering on VM CP01. Cannot open the disk 'UnideskLayers/User/Desktop3/P14407081000000d8.B0.R1.V0-000001.vmdk' or...

FAQ: Provisioning Server and Citrix License Server Interaction

This article provides more information on how the Citrix License Server works with Citrix Provisioning Services 4.5, 4.5 Service Packs, 5.0, 5.0 Service Pack 1, 5.0 Service Pack 2, 5.1 and 5.1 Service Packs in different situations. Licensing Support for Provisioning Services 5.1 Service Pack 1...

Configure Citrix Profile Management through WEM

Instruct engineers in how to configure citrix profile management through WEM...

Unable to enroll any device when using Certificate based authentication

Enrollments are failing for all platforms. During the enrollment process,the server logs are showing a failure to sign the CSR, followed by a wipe triggered on the device: 2017-09-10T10:11:12.45+0100 | 32A9CFAD5515A088 | ERROR | http-nio-10443-exec-3 | com.sparus.nps.ios.agent.V10AgentHandler |...

Authentication Failure When Password Contains £ Character

Authentication for 401 based failure is observed only oniOS devices ,when the password contains £ character, it works for Form based authentication. Authentication for 401 and Form based is working fine without any issue on Android devices ,when the password contains £ character. Coming to RADIUS...

WEM Agent Machines in a different forest/domain from the Broker are not registering with the WEM Broker

WEM Agent Machines in a different forest/domain from the Broker are not registering with the WEM Broker...

Move WEM SQL database to a new SQL instance with/without SysAdmin permissions

Unable to perform a migration of the WEM Database to a new SQL Server due to minimal permissions in SQL. SysAdmin permissions on new SQL Server are not allowed and thus can not be used from the WEM broker...

USB or Audio devices disappear after a desktop or layer boots without the Broker Agent

USB or Audio devices disappear after a desktop or layer boots without the Broker Agent...

'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists' App Layering/Unidesk 2.x: Desktop Task Fails

Desktop edit fails with 'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists'. Note, "A configuration error exists" could also apply to an inconsistent snapshot configuration on the VM, so see this KB article as well...

Guidance on configuring WEM settings per user/user groups

How to set up WEM configuration specifically for user/user groups...

MAM Enrollment failing with Error Message"Request Failed"

You will see the following error messages in the Secure Hub Logs: 2016-09-06T22:55:17.691+0400INFO 4called for store with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo=com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out ...

How to enable/collect logs on WEM Broker

Enable logging on WEM Broker servers...

WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

How to configure fingerprint authentication on XenMobile

How To configure fingerprint authentication?...

Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.

When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

Receiver For iOS 7.2.3 Smart card users are unable to launch VDA 7.13 applications

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Error: "The operation couldn't be completed HdxSdkErrorDomainSessionerror 8."...

How to Configure Syslog for XenMobile

How to enable Syslog/Sys logging for XenMobile. Note- Syslog is a standard logging protocol with two components: an auditing module which runs on the appliance and a server, which can run on a remote system. The Syslog protocol uses UDP or data transfer. Admin events and User events are recorded...

Secure Web Error Connection has timed out reconnect to Secure Home to access work resources.

When Secure Web for iOSislaunched. We receivean error right away "Your connection has timed out. Please reconnect to Secure Hub to access work resources "Cancel, connect. If users clicks connect it redirects back to Secure Hub, prompts users to enter PIN/password. Then it redirects back to Secure...

Error "Your smart card does not have a valid certificate" when using Citrix Receiver for iOS 7.3 with iOS 11

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When users try to connect to Storefront orNetScaler Gateway using smart cards PIV or CAC using Citri...

XenMobile Authentication Prompt Scenarios.

Question : What are the scenarios in XenMobile where users are prompted to authenticate. Answer :The scenarios change depending on these factors: Your MDX app policy and Client Property configuration in the XenMobile console settings. Whether the authentication occurs offline, or needs to be an...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

MDM/MAM Enrollment flow for Secure Hub IOS devices-On Prem Setup.

This article explains the MDM/MAM Enrollment flow for IOS devices for-On Prem Setup...

Error Deleting an App layer due to a Template

Trying to delete unused version of Acrobat Pro 11 and i get error below that says it's being used in two temp plates. However looking at Layer Information says this app is used in one template and no desktops are using this version, version 1. Location:...

XenMobile Server and support for Cisco AnyConnect and Legacy AnyConnect clients

Last June 9 2017, Cisco announced the transition from the VPNPlugin deprecated VPN framework to the latest iOS VPN framework Network Extension in order to provide a more reliable connection to internal resources and support for UDP and TCP applications with Per-App VPN. On June 14 2017, Cisco...

Storefront - Issue adding second StoreFront server to the group

Encountering an issue while trying to add the second StoreFront server to a group...

You can change the Elastic Layer repository in the registry without reimaging (4.x)

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SDX -Memory Showing Less Than Expected on GUI

Memory is showing as 32 GB instead of the expected 48 GB on SVM GUI...

NetScaler Gateway Endpoint Analysis Supported Operating System and Browsers

Q: What are the operating systems and Web browsers required for NetScaler Gateway Endpoint Analysis plug-in? A : To use the Endpoint Analysis Plug-in, the following software is required on the user device: Operating System| Supported Browsers ---|--- Mac OS X 10.9 and later| Safari 7.1 or...

DHCP Client Service will not start and shows "Access Denied" error

The first indication of a problem is that you've got a 169.254.x.x address. The DHCP Client service is stopped. Then manually starting the DHCP service, you get an Access Denied error...

Studio shows license error with no detailed error message

Studio show license error red cross but no detailed error message...

Management GUI Unavailable After Software Upgrade

When attempting to login to the management interface the page is not displayed correctly and login is not possible. Symptoms can vary somewhat, but often rdx-related script errors are seen...

Unable to connect to VPN The server met an error. Please try again or contact your administrator

"The server met an error. Please try again or contact your administrator"...

Xenmobile 10.x -- MAM Enrollment fails.

XenMobile-Enrollment problem in MAM. Unable to load Store...

SecureHub prompting for login even though timeout is correctly set or even while using non MDX apps

SecureHub keeps prompting to login randomly even though the timeouts are correctly set on XMS server...

Failed to Delete pvp File Because streamprocess.exe Has it Open

Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...

Excluding already redirected folders with UPM

Customers environment has Windows Settings\Folder Redirection setup for Documents or other folders. If UPM is also in use, the redirected folder might get a duplicate copy after UPM processes the logon. This is by design and expected...

Resources with names ending with the Published Desktop name not showing up in Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Resources with names ending with the published desktop name not showing up in Receiver For passthrough...