PVS Wizard fails to connect to Cloud

In the process of using a PVS Wizard, after entering your credentials to connect to Citrix Cloud, you might see this error: "Cannot connect to the Citrix Virtual Desktops Controller at : Citrix Virtual Desktops FullAdmin or MachineAdmin permission required." Following the below steps 1. If Remote...

Microsoft Security Update Validation Report June 2022

Microsoft’s June 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Launching Issues using Workspace App for iOS Client Devices - Session error 8

iOS Client Devices cannot launch Published App through Workspace App "The operation couldn't be completed - HdxSdkErrorDomainSession error 8 "...

Remote Desktop License Issue with RDS Per Device CALs

Users might see the following error message. Remote Desktop License IssueThere is a problem with your Remote Desktop License, and your session will be disconnected in 60 minutes. Contact your system administrator to fix this problem Screenshot: It occurs when VDA uses RDS Per Device CALs, User...

Notice of Change Announcement: EOL MicroApps

Citrix Systems announces End of Maintenance EOM and End of Life EOL milestones for MicroApps. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy. Microapps service deprecation The announcements in this article are intended to...

Fslogix Roaming Profile Failing To Load On Windows 10 AWS Hosted VDA

Fslogix roaming profile failing to load on windows 10 AWS hosted VDA Issue was reprodubile in RDP session as well The below errors were logged in the event logs: Operation: FSLogixLogonPROFILE, SessionId: 3, ErrorCode: 1168, Detail: Logon failed, Please check logs and tracelogging and verify that...

Logon Duration Is Not Logged In Director For Session Logons Taking More Than 3 Minutes To Complete

Logon Duration not being logged in Database and Director for user logins taking more than 3 mins...

MPX ADC 13.1 ns_hw_err.bash not working with error : HDD ERROR: HDD not found during boot

For MPX ADCs with firmware version 13.1: Build21.50+ Users got the following “HDD not found during boot” error when doing nshwerr.bash check. root@ns /netscaler/nshwerr.bash HDD ERROR: HDD not found during boot Filesystem 1024-blocks Used Avail Capacity Mounted on /dev/md0 523292 507208 5620 99% ...

Control domain memory leak issue on Citrix Hypervisor 8.2 with ixgbe driver version 5.5.2

When using intel NIC driver ixgbe version 5.5.2, OOM killer is killing XAPI process very frequently...

App Layering - (400) Bad Request with ImportOsLayer.ps1

ImportOsLayer.ps1 script PS C:\windows\Setup\Scripts .\ImportOsLayer.ps1 -ElmAddress -IgnoreCertError ModuleType Version Name ExportedCommands ---------- ------- ---- ---------------- Script 0.0 DynamicModule1cbe0359-cdf4-45... New-CALOperatingSystem, New-CALSession Failed to call API at and Meth...

Cannot start app **** - Issue when Storefront STA's configure as https.

Issue accessing the url of storefront store through Citrix ADC. Users are able to access storefront, but when users try to open any application it gives an error: Cannot start app However, when accessing the storefront url internally using store URL, all the applications open without problems,...

Frequently Overlooked Settings to Improve Graphics Performance for XenApp, XenDesktop, Receiver Technologies

This article provides an overview of frequently overlooked or misconfigured settings that can be used to enhance graphics performance in XenDesktop, XenApp, and the Citrix Receiver. Background Throughout the life of XenApp and XenDesktop, the combination of many factors such as the architecture o...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 8

Package name: xms10.13.0.10817.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only zReplaces: xms10.13.0.10723.bin, xms10.13.0.10603.bin, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin. Date: April 2022 Languages...

AL 21.12: Office 365 users are prompted to login, use MFA, during every login

When a user logs off the VDI desktop then logs back in, opening any Office 365 app prompts for two-factor authentication login. This was not happening before the upgrade...

Published application hangs during Session Reconnect

The user logs on to the Receiver for Web site by a browser and Launch the Published application. The Client is configured to enter into Hybernation Sleep while it is not used. When the client resumes from sleep, the application is in hung state...

Citrix PVS 1912: VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule

VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule...

MvpnExcludeDomains fails to take effect on iOS when using Citrix WebSSO micro VPN with Microsoft Endpoint Manager MAM (Intune)

Microsoft Edge or Citrix Secure Mail for iOS is configured with 'MvpnExcludeDomains'. When a user browses to a website that is listed under'MvpnExcludeDomains', the traffic is still sent through Citrix Gateway. This traffic is instead expected to be sent directly to the website not through Citrix...

Failed to start XenServer system with a new grub.cfg copied from another XenServer host.

Customer deleted grub.cfg by mistake, and copied the file from other host, but the affected host cannot boot now...

Android Enterprise: Allow cross file copy and paste policy not working as expected after Citrix Endpoint Management upgraded to 22.2.0 (or later).

Customers who's restriction policy setting "Allow cross file copy and paste" is not working as expected after Citrix Endpoint Management CEM upgraded to 22.2.0 or later release...

Access to XMLHTTPRequest at <URL> from origin <URL>has been blocked by CORS policy

When navigating to load balanced VIP, 'Cannot Complete Your Request' is seen .HAR file will showAccess to XMLHTTPRequest at from origin has been blocked by CORS policy...

ELM : When we click on upgrade and try to browse we get the error : there was an error on processing web request : status code 400 (bad Request ) : Bad Request

Error : there was an error on processing web request : status code 400 bad Request : Bad Request...

Active Sync Gateway Connector isn't working with new devices since Update to 10.14 RP4

After upgrading from 10.14 RP3 - 10.14 RP4 any new enrolled device can't access to our Exchange Server via Active Sync Connector. After rebooting XenMobile server during the update process, we observe errors in the RemoteConfigService.log file as follows: Error |...

screen sharing on applications (Teams, WebEx and GoToMeeting) will not display screen properly until Workspace is minimized.

screen sharing on applications Teams, WebEx and GoToMeeting will not display screen properlyblack screen until Workspace is minimized...

Citrix SSO on iOS fails to connect to Citrix Gateway, when using a port other than 443

Citrix SSO on iOS fails to connect to Citrix Gateway, when the connection URL uses a port other than 443...

MCS catalog creation fails when using dedicated host

Administrators may encounter the following error message when using MCS with Amazon AWS hosting connections: Transaction ID: XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Action Name: MCAddMachineInitialzation Exception: : Domain name\machine-name$, Failed to create the virtual machine; Domain...

Customize message on logon page

This article helps you to display a customized message below 'Log On' button...

How to resolve certificate errors encountered after an upgrade of the ELM

Unable to create layers after an upgrade, One of the below errors is seen. "The issuing certificate does not have a usable private key" "Certificate doesn't contain private key"...

Unable to start self-service on RHEL with CWA for Linux 21.x

This article is intended for Citrix administrators and technical teams only. The self-servicerun using CWA Linux 21.x in distributions like RHEL 7.x and CentOS 7.x will fail with ‘CXXABI1.3.8’ not found and ‘GLIBCXX3.4.20’ not found...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 4

Package name: xms10.14.0.10424.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: January 2022 Languages supported: English US Important notes about this update As a best practice, Citrix...

Microsoft Security Update Validation Report January 2022

Microsoft’s January 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Storefront unable to communicate with Delivery controllers over HTTPS.

SSL Error on Storefront Event Logs:...

Citrix Workspace App not updating to 2112 via the update checker

When Citrix Workspace Apps checks for updates, it reports that 2109 is up to date despite CWA 2112.1 is available for download...

NTP time sync issue on VPX running on VMware platform

For Citrix ADC VPX instances deployed on VMware ESXi hypervisor, the Citrix ADC system time might go out of sync and consequently network time protocol NTP synchronization is lost. This problem occurs due to an issue with VMware ACPI timer emulation. tail -f ntpd.log 6 Dec 01:06:23 ntpd42663:...

Connector Connectivity Check Tool Reporting unable to connect to messaging

When SSL decryption is enabled on certain proxies Ex: Barracuda, WebSense, some services may have trouble connecting to the platform...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 2

Package name: xms10.14.0.10206.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10118.bin Date: December 2021 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 5

Package name: xms10.13.0.10528.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin Date: December 2021 Languages supported: English US Important notes about this update As a best...

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 1

Package name:xms10.14.0.10118.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces:None Date: November 2021 Languages supported:English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensure that you hav...

Citrix Workspace app for Windows fails with "Your Apps are not Available at this Time"

Configurations for Citrix Workspace app for Windows and SSON apply correctly to registry, but on intiial logon attempt, user receives the error "Your apps are not available at this time."...

How to add new XenMobile nodes in environments with Rolling Patches installed

Step by step on how to add new XenMobile nodes when the the environment already has Rolling Patches installed...

User stays logged into Citrix Workspace for more than a day

When a user uses Citrix Workspace app to log into a Citrix Workspace store, user remains logged in for more than a day without having to re-enter their password...

Microsoft Security Update Validation Report October 2021

Microsoft’s October 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Endpoint Management server is not capturing the mobile device number for devices

Citrix Endpoint Management is not able to detect the mobile device number from enrolled devices...

SD-WAN: ICMP are denied by Firewall to monitor WAN links VIPs

ICMP are denied by Firewall to monitor WAN links VIPs...

Citrix PVS vDisk is caching on server even though it is configured to cache to the machine

Scenario: PVS target devices streaming a new version of a vDisk are caching to the server instead of to the cache drive on the target device. Target devices streaming the original version of the vDisk work correctly. Attempts to create or edit a file on the write cache are denied. Inspecting the...

Workload Balancing virtual appliance 8.2.2 - For Citrix Hypervisor 8.2

Who Should Install This Update? This Workload Balancing virtual appliance update is for customers who use the Workload Balancing feature of Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.2-wlb.xva ---|--- Description| This file provides an updated...

Driver Disk for Qlogic qla2xxx 10.02.06.02-k - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on non-Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the driver. Note: If you use Dell hardware, do not install this driver disk. This version of the driver disk is...

Citrix IME might not be set as active IME automatically while using Local IME in Chinese, Japanese, or Korean

Citrix IME might not be set as active IME automatically at the VDA sidewhile using Local IME in Chinese, Japanese, or Korean. For example, when users enable the keyboard layoutoptions of dynamic sync and Local IME and start a VDA session with Japanese IME, the IME at the VDA side should be switch...

Citrix Branch SD-WAN shows offline on SD-WAN Orchestrator

Citrix Branch SD-WAN appears offline on Orchestrator...

MDM Profile on iOS 15/iPadOS 15 and macOS 12 devices shows as “Not Verified” or “Unverified” – On-Prem

Currentenrolleddevices that were upgraded from iOS 14/iPadOS14 orearlierto iOS/iPadOS15ornewly enrolled devices on iOS/iPadOS15may show “Not Verified” under the device“Settings General VPN & deviceManagementCitrix Workspace MDM Profile” Currentenrolled devices that were upgraded from macOS 11or...