Restoration of HA Backups on Standalone NetScaler MAS Fails at Restoring of the Database

The restoration of the NetScaler MAS backup fails at restoring of the Database as shown in the following screen shot: This will stay at this point and will not continue. Checking process using top or ps commands will show low CPU usage, which indicates that the restore process has stopped. The...

Unable to Launch Applications on StoreFront Through Thin Clients

When the user clicks on the application icon on StoreFront to launch it, nothing happens and the application fails to launch...

Citrix Store Front MMC console crashes with RSA Authentication Agent 1.0 installed.

Even after uninstalling the RSA Authentication Agent 1.0 we get following error in event viewer logs: Error while creating the Citrix StoreFront Snap-in. Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type =...

Error When Adding New Provisioned Machines to the Machine Catalog in Studio

Error when adding new provisioned servers to the machine catalog - Error stated the following: "The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://tempuri.org/:records. The InnerException message was 'Invalid...

Prerequisite Failure Error When Upgrading StoreFront 3.0 to 3.6

The following error is displayed when upgrading StoreFront 3.0 to 3.6: An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again...

Error code 0x00007E, BSOD, When Creating vdisk - BNIStack Failed, Network Stack Could Not Be Initialized

While capturing a new vdisk using the imaging wizard software you receive a BSOD. This occurs after the first reboot when the master image VM is switched to boot from the network via the local BIOS. The details of the stop error are: BNIStack failed, network stack could not be initialized. Error...

How to Enable App Interaction Between XenMobile Secure Mail and Microsoft Office Apps

This document will help you understand how the XenMobile managed Secure Mail application will use Microsoft Office application to open the attachments in a controlled and secured manner. Environment Machine| Details ---|--- Active Directory| Win 2012 Certificate Authority| NA SQL Database| MS SQL...

XenServer 7 Host Crash while starting multiple Virtual Machine

XenServer 7 Hosts crashes with below call traces while trying to start multiple vGPU attached Virtual Machines. The following trace can be found in xen.log in the crash folder /var/log/crash: XEN 101632.198343 ---- Xen-4.6.1-xs128153 x8664 debug=n Not tainted ----XEN 101632.198344 CPU: 5XEN...

Secure Hub Continuously Prompts for Citrix PIN and Active Directory Password

Secure Hub continuously prompts for domain password on Android devices. Even though we have a Citrix PIN configured for all devices, we are required to put in our full domain password to authenticate...

How to Configure XenMobile Server from MDM and MAM to MDM Only

This article describes how to configure XenMobile Server from MDM and MAM enrollments to MDM only...

How to Integrate Citrix Gateway with StoreFront for Access with Wyse Clients

This article describes how to integrate Citrix Gateway with StoreFront for access with Wyse clients...

How to configure SAML Authentication using Metadata?

To configure SAML Authentication with StoreFront you can use the metadata support option. This article describes the steps to perform the metadata based configuration...

How to Configure SAML- Introduction?

SAML is an XML-based open standard which enables authentication of users across products or organizations. SAML is used by identity providers such as Google and by identity and authentication products such as Microsoft AD FS, Ping Identity, CA SiteMinder and more. Citrix customers wish to use...

Best Practices for deploying PVS in multi-geo environments

In scenarios where companies have a Global presence with multiple geographical locations, it is sometimes desirable to have a Provisioning Services Farm that spans multiple locations across the globe. PVS requires a constant andreliable connection to the SQL database. If there's a delay in...

Subscription Synchronization Does Not Work Among Multiple StoreFront Clusters

Subscription Synchronization does not work among multiple StoreFront clusters...

Citrix Guidelines for Antivirus Software Configuration for Citrix Profile Management

This article provides guidelines for configuring antivirus software in environments using Citrix Profile Management Technology .These antivirus guidelines are not vendor-specific and are independent of the version of Citrix Profile Management deployed, except where explicitly stated. For Citrix...

Error: "The Gateway has EPA enabled, which is not supported on iOS devices" on iOS Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when logging on to iOS Receiver: The Gateway has EPA enabled, which...

vDisk Inactive - Unable to Create vDisk

vDisk is inactive...

How to determine the version of Citrix license server installed

This article describes how to determine the version of the Citrix license server...

PVS Write Cache Falling Back to Server Side When Using BDM

When trying to place the target device write cache on local disk it is falling back to the server side cache every time the target device boots. This is only seen when using a BDM boot method, there is no issue visible when using PXE boot...

CVE-2017-5933 - Vulnerability in Citrix NetScaler Application Delivery Controller and NetScaler Gateway GCM nonce generation

Description of Problem A flaw in NetScaler ADC and Gateway causes GCM nonces to be randomly generated, making it marginally easier for remote attackers to obtain the GCM authentication key and spoof data within a session. The following vulnerability has been addressed: CVE-2017-5933: Vulnerabilit...

StoreFront Events : the authentication protocols could not be enumerated because there is no challenge process

Issue : Cannot Complete Your Request From External Access Gateway With Event Logs as "the authentication protocols could not be enumerated because there is no challenge process "...

How to Configure Multiple Domains for Citrix Endpoint Management

The primary intent of this article is to provide steps on how to add additional domains in the Citrix Endpoint Management using Citrix Cloud Connector. This article is created assuming the first domain is already added to Citrix Endpoint Management...

How to Configure Certificate Based Authentication for Citrix Endpoint Management

The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management...

How to Create/Renew an Apple Provisioning Profile for MDX App Wrapping

This article covers the steps to create a certificate, creation of App ID and creation of profiles...

How to Create Custom Android KeyStore for MDX App Wrapping

This article will guide the Citrix Endpoint Management admin in creating a custom keystore which will be used to sign the unsigned android apps using MDX toolkit and/or using MDX as a service...

Data Not Displayed Under Gateway Insight Node of NetScaler MAS

No data is displaced under the Analytics Gateway Insight node of the NetScaler MAS GUI...

StoreFront upgrade fails ""The process cannot access the file 'C:\inetpub\wwwroot\Citrix\<store name>\web.config' because it is being used by another process."

In the MSI logs under C:\windows\temp\storefront we see the following exception: "The process cannot access the file 'C:\inetpub\wwwroot\Citrix\web.config' because it is being used by another process."...

StoreFront : Configure Resource Filtering To Allow Desktops And Application To Be Filtered On StoreFront

When Filtering keywords are set incorrectly on Desktops, Enumeration will fail and Desktops will not be filtered accordingly. This feature was introduced in StoreFront 2.5...

VMware vSphere 6.5 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6.5 in Nov 2016and vSphere 6.5 Update 1 in Aug 2017. Basic compatibility testing has been performed between already released Citrix products and vSphere 6.5 / 6.5 update 1.As always, ...

Secure Mail on iOS Does Not Show Notifications for Emails in Subfolders

Emails sent to Secure Mail subfolders does not create an alert on the APNS badge notification...

The management console is unavailable because the root certificate is missing

Error: The management console is unavailable because a root certificate is missing. Go to Verisign and download the certificate “VerSign Class 3 Primary CA – G5”...

HTTP Open Redirect Vulnerability in License Server

This article explains the steps required to apply the manual workaround for the issue described in CTX219885 – Open Redirect Vulnerability in Citrix License Server for Windows and License Server VPX. This article is available on our website at the following address:...

Configuring PVS for High Availability with UEFI Booting and PXE service

Provisioning server - cannot load balance or HA...

Microsoft Certificate Authority Configuration for Citrix Endpoint Management

The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management in MSCA...

StoreFront 3.5 to 3.8 upgrade fails.

In the MSI logs we get following error: An error occurred creating the configuration section handler for citrix.deliveryservices/protocolTransitionSettings: Could not load file or assembly 'Citrix.DeliveryServices.ProtocolTransition.Configuration, Version=2.6.0.0, OR An error occurred creating th...

Published application with XP compatibility mode enabled may cause intermittent black background

Published application with XP compatibility mode enabled may cause intermittent black background...

Using a SafeNet Network HSM to protect the Citrix FAS Authorization (RA) Key

Introduction Citrix Federated Authentication Servers FAS are security-critical and should be treated like Domain Controllers. Protecting the FAS server’s Authorization / Registration Authority RA key is one of the measures that help protect FAS server integrity. We published an official eDocs pag...

Applications not enumerating when logging in to Storefront

Applications not enumerating when logging in to Storefront...

Netscaler round robin algorithm

How to troubleshoot round robin method to confirm functionality?...

XAPI Service unable to start , error : xapi dies but pid file exists.

XAPI Service unable to start. It shows that the it already has a pid and is dead. Looking at the logs xensource.log, you will find INTERNALERROR as below: xapi top-level caught exception: INTERNALERROR: Xmlm.MakeStringBuffer.Error, -372779099 Caught exception at toplevel:...

Restrict access to certain URLs based on the Source client IP

Restrict certain IPs who should not be able to access certain URLs when they hit the Load balancing virtual server on the NetScaler...

Director Error "Cannot retrieve data. Data source unresponsive or reported an error".

The following error is seen in the event viewer of the Director server: Log Name: Application Source: Citrix Director Service Date: 1/20/2017 11:05:33 AM Event ID: 5 Task Category: None Level: Error Keywords: Classic User: N/A Computer: CtxDirector.RepLab.Local Description: The description for...

How to set the keyboard to automatically pop up while opening the app with Receiver for iPad

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Users need to be able to access the keyboard in Receiver. We would like this function to come up...

Citrix Receiver refreshes and comes to foreground of the screen

Once Receiver is configured with URL it refreshes automatically. Change in refresh rate of the Receiver interrupts users when working on other apps...

UPM 5.2: Getting temporary profiles

Getting temporary profiles...

FAQ: Kerberos Support for XenDesktop 7.x

Q: Does StoreFront 3.5 support configuring Kerberos authentication with XenDesktop 7.8? A : XenApp 6.5 supports Kerberos but XenDesktop 7.x does not. Going forward Kerberos will be replaced with Virtual Smart cards. This is because of the newer FMA architecture and Microsoft's SAM architecture...

Unable to boot target device to a server with error " Connecting to the Provisioning services. Please wait"

PVS:7.6: Facing issue with target...

Write Cache to Hard disk fails when BDM Partition is used

Write cache set to RAM with Failover to hard drive fails and is writing to the PVS server. BDM partition used to boot...

Target Device hangs at Black screen or Windows Logo indefinitely

During the early stages of a Target Device boot process, it hangs indefinitely at a Black Screen or just before showing the Windows Logo. Depending on how many Target Devices are booting at a time, the affected Target might finally finish booting after 30 to 60 minutes. In some cases the Target...