Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Receiver for Linux

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information For Firefox certificate...

XenServer Syslog Rotation and Tuning

Disk space on XenServer's root partition is almost at or is at capacity perdf -h There are numerous compressed "gz" files in /var/log/ from Syslog rotation...

Unable to add account in Receiver using SHA512 certificate

Unable to add account in Receiver using SHA512 certificate...

Troubleshooting Authentication Issue Through Netscaler when Using LDAP and RSA

Authentication fails when using Dual auth LDAP+RSA on NetScaler...

FAQ: Difference between XenMobile Secure Browse and Full VPN Tunnel

Q: What is Difference between XenMobile Secure Browse and Full VPN Tunnel ? A: The following are the differences: Secure Browse - Secure Browse performs SSL offloading of the connection, which means that the NetScalerwill terminate the SSL tunnel, unencrypt the traffic, and perform URL...

How to configure Receiver to a Store that is not advertised

to demonstrate how to configure / connect to a Store when such store is not advertised...

Storefront - Enable Return to Last Folder

Enable return to last folder...

Receiver for windows- Disable Remember password option

Receiver for windows 4.4 - Disable Remember password option...

Could not sign CSR Caused by: java.net.SocketTimeoutException: connect timed out

After configuring Client Certificate Authentication for XMS but you do not see a Client Certificate Request on the Issuing Server 2016-06-27T13:01:11.409+0000 | | ERROR | http-nio-10080-exec-1 | EWSession | Exception on certificate issuer com.zenprise.zdm.pki.spi.IssuingServiceException: Could no...

Unable to propagate the changes and the configuration replication service crashes at the server.

Under certain circumstances, StoreFront may be unable to propagate the changes between servers and the configuration replication service may experience a crash...

Error: "Failed, curl response = Couldn't connect to server. Could not connect to database"

After rebooting the XenMobile Server or configuring database, we see the error on CLI: "Failed, curl response = couldn't connect to server. Could not connect to database"...

How to Create a Desktop Appliance Site in StoreFront

This article details the steps on how to create a desktop appliance site within StoreFront...

Local Storage Does Not Repair After Reboot of XenServer

Local storage will not repair after XenServer is rebooted...

Error: "Error Id: XDDS:F05685F3" Connection To Existing License Server Fails After License Server Upgrade to 11.11.1 v2

Connection to existing production license server XenDesktop 7.5 fails after License Server upgrade to 11.11.1. New XenDesktop 7.5 environment. Upgraded existing license server to 11.11.1 build 13017 Current XenApp 6.5 environment continued to function New DDC is fails to connect to the license...

Wiping a Managed device by XenMobile

In Citrix Endpoint Management, admins perform device and app security actions from the Manage Devices page. Device actions include revoke, lock, unlock, and wipe. App security actions include app lock and app wipe. For details, see...

How to configure Desktop or Start Menu shortcuts With Citrix Receiver 4.x

Steps to configure Desktop or Start Menu shortcuts...

Error: "Cannot Add Account" While Configuring StoreFront Beacons

Using discovery document fails with error"cannot add account"...

Troubleshooting pointers for TCP monitor showing DOWN

How to troubleshoot an issue related to TCP monitor down reported for services configured on NetScaler...

NetScaler Gateway Stuck at /cgi/login for a User of a Particular Group

After NetScaler Gateway authentication, logon page gets stuck at /cgi/login for a user of a particular group. Users of other groups have no issue...

How to Configure PVS vDisk Update Management Using SCCM

This article explains how to configure PVS vDisk Update Management using SCCM.It is assumed that SCCM is installed and configured. It is highly advised to designate an OU for the PVS auto update client and limit SCCM access to this OU only...

Change Password Option Not Working for Users Connecting to StoreFront

Users are able to log into StoreFront 2.5 successfully, but are unable to change passwords. Once a user clicks the change password menu option, they get error:Cannot complete your request. The user is then presented with a logon button. Event logs do not indicate issue. The StoreFront 2.5...

Group Policy Management Template Updates for XenApp/XenDesktop

This page contains links to download additional templates and updates to the Citrix templates built-in to XenApp and XenDesktop Group policy management package. Background While you still find Citrix provided templates in Citrix Studio and in a GPO editor after installing the Group Policy...

NetScaler: Troubleshooting SSO Failures Over VPN Mode

SSO failures over VPN mode on NetScaler can often be traced to limitations in HTTPS inspection, misconfigured session or traffic policies, or incomplete authentication setups. By carefully reviewing these areas—especially the VPN mode, session policies, and authentication flow—you can...

Citrix Director: Infrastructure Monitoring - Incorrect PVS Site Name displayed

Wen admin checks Director Infrastructure Monitoring Provisioning Service; incorrect PVS Site Name maight be displayed in multi-site environemnts. Director displays the same Site Name and Site ID for all servers from the same PVS Farm and different PVS Sites. You cannot select other correct PVS...

Troubleshooting Guidance for Apps Optimized with Citrix Unified Communications SDK

Document what data needs to be collected for Citrix support and Citrix engineers to troubleshoot issues with a vendor application that is optimized with Citrix Unified Communications SDK...

ADC: Unable to initialize FIPS

After going through the steps to initialize the FIPS module, after the last reboot, the FIPS still shows as not configured...

XenServer 6.x/7.x unsupported with Citrix DaaS and CVAD

XenServer 6.x and 7.x have been end-of-life and are unsupported. Customers still using these versions will see host connections no longer functioning when used with Citrix DaaS and Citrix Virtual Apps and Desktops Version 2411 & later...

Citrix Cloud with Okta SAML IDP initiated login doesn't work

Citrix Cloud SAML initiated login doesn't work following error is thrown "Unable to Process Your Request" Everything is successful if we use SP initiated log in...

Open Applications on Published Desktops are Moved to the Main Screen After Reconnecting.

Users connect to VDA from an endpoint with multiple monitors Applications are arranged by the end user so some apps are visible only on the secondary monitor The user disconnects from the session either manually or due to a disconnect on Lock policy The user reconnects to the session from the sam...

Specific Defender files are missing from the published image

When you publish the image, C:\Windows\System32\drivers\mssecflt.sys and -C:\Windows\System32\drivers\mssecwfp.sys are missing from the published image...

VDA "Unregistered" due to special characters in 'BrowserName' property of published application

VDA might turn to "Unregistered" state when 'BrowserName' property of published application contains special characters, e.g. a pair of brackets...

Configuring a Host connection to Azure Gov Secret

When attempting to configure a Host in Citrix DAAS for Azure Gov Secret, it is not one of the options in the GUI...

"ASM_DEP_SHARED" property is wrongly set to true when DEP shared mode is disabled

In XMS 10.15 RP6, the device property "ASMDEPSHARED" is set to "true" even if the "Shared mode" setting of your DEP account is disabled. New DEP enrollments in other 10.15 rolling patches are not impacted...

Citrix Endpoint Management: Certificates Guide

Introduction Managing SSL certificates effectively is crucial for maintaining the security and functionality of Citrix XenMobile environments. Issues with certificate installation and troubleshooting can lead to significant system vulnerabilities and access problems. This collection of articles...

Cannot Connect to vCenter Through the Streamed VM Setup Wizard to Create VMs

Cannot connect to vCenter throughthe Streamed VM Setup Wizard in order to create Virtual Machines VMs...

Supportability- Remote Support on Android Devices with Samsung Knox

Remote Support on Android Devices are only supported with Samsung Knox. There are two types of remote support one can enable for a Samsung KNOX device: Basic Support: This allows us to view diagnostic information about the device,for examplesystem information, processes that are running, task...

Linux Virtual Machines are Unable to Boot from DVD on XenServer

On XenServer, a user can run both Linux and Windows virtual machines, and like physical machines, it can be set to boot from various sources. However, when a Linux virtual machine is set to boot from DVD, it can fail with the following error message:...

How to Modify Network Speed and Duplexing

This article describes how to change speed, duplex, and auto-negotiation on a network interface in XenServer. Requirements Console access required, if reconfiguring the management interface...

How to Enable Special Pool Tagging for a Driver

If the stack of a process is overrun by another process, analysis of the dump is not possible because the crash occurs when the original process writes to the kernel space which is already occupied by the other, misbehaving component. Enabling Special Pool Tagging causes the driver to crash as so...

High Availability Behavior When the Heartbeat is Lost in a XenServer Pool

This article describes High Availability HA behavior in situations when the heartbeat is lost on XenServer 5.x. HA does not check the link state of the interfaces. It rather works on the bases of HA Host Groups and Network Partitions. HA Daemon chooses the larger of the network partitions to take...

How to Remove a XenServer Slave when it No Longer Exists in the Pool

XenCenter shows the red icon of the XenServer Slave that no longer exists in the pool.You want to eliminate that XenServer Slave but you receive the following error message when you issue the command from XenServer Master xe host-forget of that Slave. "This host cannot be forgotten because there...

How to Reattach a Forgotten Integrated StorageLink (iSL) Storage Repository

This article describes how to reattach a forgotten Intergrated StorageLink iSL Storage Repository SR. Requirements CLI access to XenServer master host XenCenter Access...

Usage of Service SIDs and IIS Application Pools in StoreFront

This article contains information about the usage of Windows Service account SIDs and Application Pool Identities to secure Receiver StoreFront. Requirements Ensure that the existing infrastructure supports the StoreFront system requirement mentioned in the following link: System requirements for...

How to Configure Automatic Virtual Disk Updates

This article contains information about how to use the Provisioning Services Automatic vDisk Update process. Background The vDisks assigned to the clients during the Automatic vDisk Update process are new versions of the vDisks currently assigned to the clients; allowing for the automatic...

Random Application Fails When Using Standard Image Mode with the "Write Cache on Target Hard Disk" Option

Random application fails when using Standard Image mode with the Write Cache on Target Hard Disk option...

How to Introduce a Local Storage Repository in XenServer

This article describes how to introduce a local Storage repository SR on XenServer. The XenServer database has become corrupt or your XenServer does not see the local SR...

Error: "Cannot Access the Store" When Accessing StoreFront Through NetScaler Gateway

Access to applications work internally however externally accessing the applications through NetScaler Gateway displays the following error: Cannot Access the Store...

Identifying Different License Types

This article describes how to identify different Citrix license types. To license a Citrix product, it requires a license code that must be activated or allocated and uploaded to the appropriate environment, such as the License Administration Console, the XenServer or an appliance. License Code...

Using Veeam Backup Software on Provisioning Services Server

While running Veeam software to backup Provisioning Services PVS servers, one of the PVS servers display status as Down in PVS server console regardless of whether the stream service is running. The following screen shot shows the server status in PVS console. The following screen shot shows the...

After importing of an OVF package from a VMware environment Virtual Machine Fails to Boot with STOP 7B or 'Device Does Not Exist'

After importing of an OVF package from a VMware environment, a Windows virtual machine fails with a STOP 0x0000007B error, or a Linux virtual machine does not boot because a device /dev/sda1 for example does not exist. On a Windows virtual machine a STOP 0x0000007B error occurs. On a Linux virtua...