Citrix Known Issues - Hotfixes with SHA-1 Code Sign

This article describes an issue that no longer applies. As a courtesy, Citrix is keeping the article online to prevent broken links for customer who might have bookmarked it. Citrix is committed to complying with the Security Advisories published by Microsoft. Effective January 1, 2016, Microsoft...

Citrix ICA Virtual Channels Overview

This article provides details of the design, functionality, and usage of the Citrix ICA Virtual Channels and focuses on the Citrix XenApp Plug-ins/Receiverfor Windows Target Audience Application developers, Citrixserver administrators, and help desk personnel. What are ICA Virtual Channels? A lar...

How To Migrate vDisks From One Store to Another in Provisioning Server 7.6

How To Migrate vDisks From One Store to Another in Provisioning Server 7.6...

How to trigger a memory dump from a Windows virtual machine

This article describes how to trigger and capture a memory dump from a Windows Virtual Machine VM running on a XenServer 8 or Citrix Hypervisor 8.2 CU1 host. Refer to the Microsoft KB article, Generate a kernel or complete crash dump for more information. Troubleshooting unresponsive Windows VMs...

Commands Generated by XenMobile Wizard on Netscaler - SSL Bridge

This was created for customers that need to run the wizard more than once for multiple XenMobile environments...

"This page can't be displayed. Turn on TLS 1.0 TLS 1.1, and TLS 1.2. in Advanced Settings And Try Connecting Again" While Accessing StoreFront

Error: "This page can't be displayed. Turn on TLS 1.0 TLS 1.1, and TLS 1.2. in Advanced Settings And Try Connecting Again" While Accessing StoreFront...

Error: "There are no apps available at this time. Please check the server and try again"

Consider the following scenario. There are two sites IN GSLB- production and disaster recovery. Production is already working with the StoreFront integration behind it. Customer wanted to test the disaster recovery site using the same URL that resolves to the NetScaler Gateway VIP, creating the...

Converting iRules to NetScaler Policies - HTTP Request Cloning

The iRules to NetScaler conversion guides take you through the process of converting your F5 iRules into policies on NetScaler. If you have been using iRules and would like to create the same functionality on NetScaler these guides simplify the process and gets you up and running faster. Use Case...

NetScaler Gateway Stuck at /cgi/login for a User of a Particular Group

After NetScaler Gateway authentication, logon page gets stuck at /cgi/login for a user of a particular group. Users of other groups have no issue...

Deleting a vDisk version does not delete the physical version file

Deleting a vDisk version does not delete the version's physical file...

Error: "This version of Citrix Receiver does not support selected encryption" When Launching XenApp Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace app is the new universal app for all workspace services, that will encompass all...

Streamed VM Setup Wizard Fails to Create VMs When Specifying an ESX Datacenter as the Hypervisor

Streamed VM Setup Wizard fails to create VMs when specifying an ESX datacenter as the hypervisor. The wizard completes but reports 0 of 5 VMs created. A CDF trace during the failure will report an exception in PVSDllHypervisorPlatform - "the resource vim.dvs.DistributedVirtualPort is not...

How do I Customize Unified Gateway Portal?

Use Case Portal is the first interaction point for end users and hence important to have correct representation of an organization. Customize the look and feel, color, logo and labels on the Gateway portal to brand the portal as per organizational standards. Introduction to Portal Customization...

How do I Configure Unified Gateway for Common Enterprise Applications

This article describes how to configure Unified Gateway for common enterprise applications. Use Case To do AAA and single sign-on for common enterprise applications like SharePoint or Exchange at NetScaler Unified Gateway. Unified Gateway is a single point of access for all corporate applications...

How to Hide Applications in StoreFront 2.5

This article describes how to configure StoreFront resource filter to hide certain resources by type or keyword...

How to Authenticate Multiple Domains using NetScaler with ICA Proxy and Single Sign-on

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How to Manually Install and Configure Citrix Receiver for Pass-Through Authentication

Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. This article describes how to install Citrix Receiver for Windows and configure Single Sign-on authentication to XenApp/XenDesktop. After configuring...

How to Enable Debug Logging for Proxy Events on Citrix Cloud Connector

This article outlines the process to output additional debugging messages relating to proxy connectivity for the Citrix Cloud Connector to the Windows Event Logs. Note: If you are experiencing connectivity issues, run the Connectivity Check tooltoverify reachability proxy servers plus other Citri...

Error: "HTTP 404 Not Found" When Accessing StoreFront Through NetScaler Gateway

After you enter your credentials on the NetScaler Gateway login page the following error is displayed: HTTP 404 Page Not Found...

Configuration Wizard Crashes after PVS Upgrade from Version 6.1 to 7.6

Configuration Wizard crashes after PVS upgrade from version 6.1 to 7.6...

Failed to Create New Virtual Machine Using XenDesktop Setup Wizard

Failed to create new virtual machine using XenDesktop setup wizard. The following error message is displayed: "Unable to access the virtual machine configuration: Unable to access file FILEPATH/FILENAME.vmtx"...

Troubleshooting Citrix Receiver for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Many connection issues might be caused by configuration issues on your IT department’s servers or...

Unable to Disable Workspace Control on StoreFront and XenApp 7.6

Unable to disable workspace control on StoreFront and XenApp 7.6.New apps launched from other devices are pulling the session from the previous sessions and instead of creating a new session.After disabling workspacecontrol on StoreFront is still enabled...

Slow App Enumeration in StoreFront 3.0 with Receiver 4.3

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information App enumeration takes up to 4 mins. You can expedite the app enumeration by restarting the self service...

Desktop Viewer is Showing Up Even though it has been Disabled Through the web.config File

Desktop Viewer is showing up even though it has been disabled through the web.config file...

Error: “Invalid Credentials” appears when a new password is set.

The Receiver app is configured to use published application on StoreFront through NetScaler Gateway. When logging on or launching a published application, a user is required to set a new password if the current password is expired. When a new password is set, the following “Invalid Credentials”...

How to Use IIS to Acquire SSL Certificates for XenServer or Citrix Hypervisor

This article describes how to create a certificate in IIS and transfer it to a XenServer or Citrix Hypervisor server. This article applies to Citrix Hypervisor 8.1 or earlier...

Universal (CCU) License Usage When Deploying XenMobile with NetScaler Gateway

When implementing XenMobile deployment with NetScaler Gateway, Universal CCU license count is more than expected. NetScaler Gateway Use Cases ShareFile XenMobile Secure Mail, Secure Web, and so on - Currently, license count is PER DEVICE Receiver for Mobile Devices Receiver for Web Browser SSL VP...

How to Install Receiver Windows 4.2 Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains howto install Receiver for Windows 4.2 desktop lock...

How to Troubleshoot a Target Device not Booting into a vDisk

This article provides information about how to troubleshoot a target device that fails to boot into a vDisk.The status of the target device appears as a red X state within the console...

Target Device Not Booting Up with message "No entry found in the database".

Targets are not booting in Provisioning Server. You can see the error during boot:No entry found in the database...

How to Perform Reverse Imaging on a Provisioning Services Target Device for Windows and its Applicable Usages

When a Provisioning Services Target Device for Windows is booted from Provisioning Services across the network, it is not possible to perform any software updates that affect the network stack, since the network stack changes will drop the connection to the vDisk. The following provides a list of...

How to Bind Certificates to Citrix Gateway Virtual Server

Refer to Citrix Documentation for detailed instruction -To bind the certificate and private key to a virtual server...

Changes in Experimental Support for XenApp and Multiple GPUs

What are Experimental Features? This article covers a product configuration or procedure for which Citrix does not currently offer support. Use of this configuration should only be used in a lab or test environment and not with production deployments. Experimental features are occasionally releas...

NetScaler-13.1- Missing Web App Firewall Logs in NetScaler

Missing Web App Firewall Logs in NetScaler...

NetScaler: Troubleshooting SSO Failures Over VPN Mode

SSO failures over VPN mode on NetScaler can often be traced to limitations in HTTPS inspection, misconfigured session or traffic policies, or incomplete authentication setups. By carefully reviewing these areas—especially the VPN mode, session policies, and authentication flow—you can...

Citrix Director: Infrastructure Monitoring - Incorrect PVS Site Name displayed

Wen admin checks Director Infrastructure Monitoring Provisioning Service; incorrect PVS Site Name maight be displayed in multi-site environemnts. Director displays the same Site Name and Site ID for all servers from the same PVS Farm and different PVS Sites. You cannot select other correct PVS...

Troubleshooting Guidance for Apps Optimized with Citrix Unified Communications SDK

Document what data needs to be collected for Citrix support and Citrix engineers to troubleshoot issues with a vendor application that is optimized with Citrix Unified Communications SDK...

"No Such Instance currently exists at this OID" retuned even the OID is correct

"No Such Instance currently exists at this OID" retuned even the OID is correct like nsCPUusage OID: 1.3.6.1.4.1.5951.4.1.1.41.6.1.2 sysHealthDiskPerusage OID: 1.3.6.1.4.1.5951.4.1.1.41.8.1.5 etc...

Netscale MPX/SDXr: LOM GUI is not accessible.

Unable to access the GUI of configured LOM IP. CLI access to LOM IP works but does not behave as expected...

MCS Machines on Microsoft Azure show as 'Creating' on the Azure Portal

When using Microsoft Azure and Citrix Machine Creation Services MCS, the Virtual Machine Object shows as 'Creating' instead of 'Running,' but otherwise registers and can be connected to until it forcibly shuts down...

Citrix Director - Incorrect applied policy result shown on the session detail page

Set a policy that contains computer policies and user policies and assign the policy to be enabled only when accessing via Gateway. However the policy name is shown on applied policy of session detail page when the session is an internal one that not via the Gateway...

M365 activation fails when app layering elastic\user layers are enabled

When publishing an App Layering image with Elastic enabled, M365 may fail to be licensed. You may find the license is missing at C:\ProgramData\Microsoft\Office\Licenses\5...

Citrix Workspace app for Mac Security Bulletin for CVE-2024-7549

Description of Problem A vulnerability has been discovered in Citrix Workspace app for Mac, which, if exploited, may result in a session hijack of a user who is authenticated on cloud stores. Affected Versions: The following supported versions of Citrix Workspace app for Mac are affected by the...

unable to hide Published desktop for specific client device/domain groups via BrokerAccessPolicy

unable to hide Published desktop for specific client device/domain groups via BrokerAccessPolicy Limit visibility in a delivery group for specific user/client...

Browser content redirection is supported for Citrix Workspace app 2402 LTSR now

Browser content redirection is supported for Citrix Workspace appCWA 2402 LTSR...

Assign CSP licenses from MT Pool to linked Single DaaS tenant

CSP with Multi-Tenant Daas would like to re-assign some licenses to one of their Sub tenants. In this case, the sub-tenant has Single Tenant licenses which have entered Grace Period...

The '?/' key on a Portuguese (Brazil) ABNT2 keyboard does not function in Linux sessions

When launching a Citrix session from an endpoint using Windows and a ABNT2 - Portuguese Brazil keyboard layout, the Windows keyboard key '?/' does not function inside a Linux VDA published desktop or application session...

XenServer Software Updates

Introduction We provide regular updates to Citrix Hypervisor, XenServer, and XenCenter. These updates can include bug fixes, improvements, and new features. Overview of the Article This article assists you in finding resources that inform you about Citrix Hypervisor and XenServer software updates...

NetScaler - How to Integrate NetScaler and Exchange Server when Content Switch is Involved.

How to Integrate NetScaler and Exchange Server when Content Switch is Involved...