WEM : "No available configuration source detected, Local cache Not Found or not initialized!"

WEM Agent not registering with WEM Broker and the following WEM Agent error is present in the Agent Session Logs: "No available configuration source detected, Local cache Not Found or not initialized!"...

MAM Enrollment failing with Error Message"Request Failed"

You will see the following error messages in the Secure Hub Logs: 2016-09-06T22:55:17.691+0400INFO 4called for store with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo=com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out ...

How to enable/collect logs on WEM Broker

Enable logging on WEM Broker servers...

WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

How to generate the SecureHub device side logs

How to generate the SecureHub device-side logs and setup the correct debug level on them...

FAQ: XenMobile Client Properties

Question: What does XenMobile Client properties do? Options to enable/disable client properties Answer : Client properties contain information that is provided directly to Secure Hub on user devices. Client properties are located in the XenMobile console inSettings Client Client Properties. Clien...

Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.

When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...

How to configure fingerprint authentication on XenMobile

How To configure fingerprint authentication?...

How to disable 'Delete account' option within Secure Hub

To disable the "Delete account" option within the Secure Hub for the environment with Auto Discovery ServicesADSenabled. Note : This can be done only for the environments with Auto Discovery ServicesADS enabled...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

Receiver For iOS 7.2.3 Smart card users are unable to launch VDA 7.13 applications

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Error: "The operation couldn't be completed HdxSdkErrorDomainSessionerror 8."...

WEM - how to setup load balancing via NetScaler for multiple WEM Brokers

Setup load balancing via NetScaler for multiple WEM Brokers...

Secure Web Error Connection has timed out reconnect to Secure Home to access work resources.

When Secure Web for iOSislaunched. We receivean error right away "Your connection has timed out. Please reconnect to Secure Hub to access work resources "Cancel, connect. If users clicks connect it redirects back to Secure Hub, prompts users to enter PIN/password. Then it redirects back to Secure...

Error "Your smart card does not have a valid certificate" when using Citrix Receiver for iOS 7.3 with iOS 11

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When users try to connect to Storefront orNetScaler Gateway using smart cards PIV or CAC using Citri...

How to Configure Syslog for XenMobile

How to enable Syslog/Sys logging for XenMobile. Note- Syslog is a standard logging protocol with two components: an auditing module which runs on the appliance and a server, which can run on a remote system. The Syslog protocol uses UDP or data transfer. Admin events and User events are recorded...

XenMobile Authentication Prompt Scenarios.

Question : What are the scenarios in XenMobile where users are prompted to authenticate. Answer :The scenarios change depending on these factors: Your MDX app policy and Client Property configuration in the XenMobile console settings. Whether the authentication occurs offline, or needs to be an...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

MDM/MAM Enrollment flow for Secure Hub IOS devices-On Prem Setup.

This article explains the MDM/MAM Enrollment flow for IOS devices for-On Prem Setup...

Error Deleting an App layer due to a Template

Trying to delete unused version of Acrobat Pro 11 and i get error below that says it's being used in two temp plates. However looking at Layer Information says this app is used in one template and no desktops are using this version, version 1. Location:...

XenMobile Server and support for Cisco AnyConnect and Legacy AnyConnect clients

Last June 9 2017, Cisco announced the transition from the VPNPlugin deprecated VPN framework to the latest iOS VPN framework Network Extension in order to provide a more reliable connection to internal resources and support for UDP and TCP applications with Per-App VPN. On June 14 2017, Cisco...

UPM usage with Windows junction, hard and directory symbolic links

The user reports that some of his documents and files are not syncronised. After checking the missing folders or files types, it is found that they are of type symbolic there are three type of symbolic links: hard links, junction links and directory links. More information:...

Storefront - Issue adding second StoreFront server to the group

Encountering an issue while trying to add the second StoreFront server to a group...

You can change the Elastic Layer repository in the registry without reimaging (4.x)

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Slow Performance Issues on NetScaler SD-WAN 9.2.1.23

Reports of slow performance with high packet loss and calls intermittently disconnected through the NetScaler SD-WAN due to the following known issues: 1. Max number of new connections per source limitation 2. Encryption key reset issue...

Use XenMobile Mail Manager to block all email clients except Secure Mail

Using XenMobile Mail Manager to Block Non Secure Mail clients from accessing mails...

SDX -Memory Showing Less Than Expected on GUI

Memory is showing as 32 GB instead of the expected 48 GB on SVM GUI...

NetScaler Gateway Endpoint Analysis Supported Operating System and Browsers

Q: What are the operating systems and Web browsers required for NetScaler Gateway Endpoint Analysis plug-in? A : To use the Endpoint Analysis Plug-in, the following software is required on the user device: Operating System| Supported Browsers ---|--- Mac OS X 10.9 and later| Safari 7.1 or...

DHCP Client Service will not start and shows "Access Denied" error

The first indication of a problem is that you've got a 169.254.x.x address. The DHCP Client service is stopped. Then manually starting the DHCP service, you get an Access Denied error...

Studio shows license error with no detailed error message

Studio show license error red cross but no detailed error message...

NetScaler 12.0 51.24 Shows Status of Connectivity Between NetScaler SNIP and AppFlow Collector

With the NetScaler Release 12.0 Build 51.24, NetScaler admin can view the status ofconnectivity between NetScaler's SNIP address and Appflow Collector by checking new information called State NetScaler's SNIP address is used to detect network reachability between NetScaler and AppFlow collector. ...

Management GUI Unavailable After Software Upgrade

When attempting to login to the management interface the page is not displayed correctly and login is not possible. Symptoms can vary somewhat, but often rdx-related script errors are seen...

Unable to connect to VPN The server met an error. Please try again or contact your administrator

"The server met an error. Please try again or contact your administrator"...

Error message "The Google Play logon request used an invalid device ID"

While setting up Google Play Credentials, we will receive the below error message on XenMobile Admin Console...

Xenmobile 10.x -- MAM Enrollment fails.

XenMobile-Enrollment problem in MAM. Unable to load Store...

SecureHub prompting for login even though timeout is correctly set or even while using non MDX apps

SecureHub keeps prompting to login randomly even though the timeouts are correctly set on XMS server...

Failed to Delete pvp File Because streamprocess.exe Has it Open

Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...

Excluding already redirected folders with UPM

Customers environment has Windows Settings\Folder Redirection setup for Documents or other folders. If UPM is also in use, the redirected folder might get a duplicate copy after UPM processes the logon. This is by design and expected...

Resources with names ending with the Published Desktop name not showing up in Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Resources with names ending with the published desktop name not showing up in Receiver For passthrough...

How To Add Additional Storage to an Existing SD-WAN Center VM

The objective of this article is to provide assistance on how to add some additional storage from what was initially configured during the initial import of a NetScaler SD-WAN Center VM...

How to Implement NetScaler Gateway EPA Only for Windows Clients

This article provides provides information on how to implement NetScaler Gateway EPA only for Windows clients not mobile devices connecting from the Internet. Mobile devices cannot run the EPA scan. So, they need to bypass it using either a policy or a different virtual server...

Allow Secure Mail to open links to iOS passbook (wallet)

Unable to connect to the Secure Mail iOS to iOS wallet...

Upgrading to Citrix Receiver for Windows

Beginning August 2018, Citrix Receiver has been replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace App. ​​​​​​​ Citrix Receiver for Windows has evolved to meet the platform and user...

Slow Logon with a Black Screen in XenDesktop Server VDA.

Logon to XenDesktop Server VDA with OS Windows 2012 R2 is very slow. Black screen displayed upto240 Seconds. When the logon is completed everything workfine. Remote Desktop and console users experience a slow logon with a blank screen before the desktop is eventually rendered. Longer logon times...

FAQ: Citrix ADC on Microsoft Azure

Q: What is Citrix ADC, formerly Netscaler ADC, on Microsoft Azure? A: Citrix ACD on Microsoft Azure is a L4-L7 virtual networking appliance that ensures organizations have access to secure and optimized applications and assets deployed in the cloud. Citrix ADC on Azure provides a foundation for t...

Public store application on XenMobile gives error "500 server internal error "

There are can be multiple scenarios in which the issue can come 1. When publishing the public store app “Archibus Client” https://itunes.apple.com/au/app/archibus-mobile-client-2.0/id926252726?mt=8, the application details can be populated in XM console but the “500 Server Internal Error” at the...

Provisioning Services: XenDesktop Setup Wizard or Streamed VM Wizard does not use the template boot properties when creating targets.

Using Provisioning Services PVSXenDesktop or Streamed VM Wizard, users were unable to change the Boot Order of newly created target devices...

How to check Xenmobile Server Kernel version

How to check kernel Linux version for XenMobile server...

App Layering Recipe for Dropbox

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2.x - Increasing the User Layer size for a Persistent Desktop

C drive of a 2.x desktop is running low on space...

Citrix Desktop Viewer Toolbar not Available in XenDesktop when using Receiver StoreFront

The Desktop Viewer Toolbar is not available when launching XenDesktop virtual desktops using the Receiver 3.1 and StoreFront Services...