Change of Expired LDAP Password on NetScaler During Log On Fails Intermittently

Changing the expired LDAP password at the time of user login via NetScaler Gateway due to password-expiry may fail and demonstrate itself on the login page as: "Incorrect credentials. Try again." or "Cannot connect. Try connecting again." ifEnhanced Authentication Feedback is enabled: At the time...

XenServer- Server are in maintenance mode

XenServer are not able to connect to XenCenter...

License server 11.14 - Cannot display the webpage

Unable to open Citrix License Administration console in IE brower, you will get below error: "The Page cannot be displayed"...

The remote server returned an error: (500) Internal Server Error

If you see "The remote server returned an error: 500 Internal Server Error" in any of the Unidesk failure messages, it means there is a problem with an ESX host. Keep in mind that vSphere will route filesystem requests to any available ESX host that has the requested VMFS mounted, including ones...

How to Remove and Replace a NetScaler in High Availability (HA) Pair Setup

This article helps you address RMA replacements and includes instruction on how to backup configurations, upgrade or downgrade shipped software version, and setup of RPC password on NetScaler. Before you Begin Label all interfaces/cables prior to swap Requirements A Windows client or server with...

An SSL error has occurred and a secure connection to the server cannot be made.

“An SSL error has occurred and a secure connection to the server cannot be made.” This error was seen when browsing to HTTPS sites with Secure Web over a Full VPN tunnel. HTTP sites loaded correctly...

Debugging domain join problems in Windows 7

Debugging domain join problems in Windows 7...

Windows 10 is supported in vSphere 5.5 Update 3b and vSphere 6.0 and above for Unidesk environments

Windows 10 is supported in vSphere 5.5 Update 3band vSphere 6.0 and above for Unidesk environments...

Visio or Project license issue when deploying in layers separate from Office 2010

Visio or Project license issue when deploying in layers separate from Office 2010...

Managing Printer Deployment Using Layers in the Unidesk Environment

While many brokering and persona management solutions provide mechanisms to manage printer deployment, you might find it easier to use Unidesk layers. Unidesk layers provide a flexible mechanism for managing printer deployments for different groups of users. When you use Unidesk layers to deploy...

Using a Trusted Certificate for the Unidesk Management Console

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The Network Connections folder in Windows is empty

The "Network Connections" folder in Windows is empty...

Virtual Desktop Optimization

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AppSense Environment Manager not personalizing apps

The AppSense Environment Manager can be used to personalize Unidesk Desktop features e.g. wallpaper across Desktops, but personalizing applications and fine-grained application management e.g. disabling printing from IE is not currently working out of the box. This is because AppSense only manage...

How to remove "Ghost" NIC devices from Windows

Unidesk 2.X releases before 2.8.3:After Desktops have been backed up and restored to a new CachePoint, the NIC doesn't come up. Even after restarting to apply changes and rediscovering the disks, the driver does not appear to install correctly. This can also happen during layer changes on a...

How to configure Google Chrome for Citrix WebHelper invoked mode

Citrix WebHelper for Google chrome can work as invoked mode or Non-invoked mode toaccess XenApp/XenDesktop resource. The article describes configuration steps for Citrix WebHelper invoked mode. It is essential to have access to back-end application via NetScaler Gateway when Receiver Client...

Determining what device installation required a reboot

Determining what device installation required a reboot...

General KMS troubleshooting commands

Here are a few commands that will help you confirm your KMS configuration...

Preventing Automatic Updates on Windows 10 for Unidesk Desktops

If there are issues with your Desktops after Windows 10 Automatic Updates, you can disable automatic updates of Unidesk Desktops using a local GPO set on the Gold image or Operating System Layer...

Visual Studio crashing desktop after last OS update

When you install Visual Studio 2010 or 2012, Visual Studio also installs the .NET 4 components it needs in the Application layer. If you update the .NET 4 components in the Visual Studio layer and do not also update them in the Operating System layer, there is a mismatch in the .NET files, which...

Unifiltr EventID 3: Unidesk denied an attempt to rename a directory

Your software may report an error attempting to rename a directory, you may receive an error trying to move a folder to the Recycle Bin, and you may see an error in the Windows System event log on an IM that looks like this: Log Name: System Source: unifltr Date: 10/23/2013 9:58:30 PM Event ID: 3...

How to resolve "Unexpected inconsistency: Run fsck manually" error or when prompted to enter root password

An unexpected interruption in the operation of an ESX host or an underlying datastore in VMware can damage the root file systems of the Unidesk appliances CachePoint Appliances and the Management Appliance. This damage can prevent them from booting automatically. When an operational interruption...

Microsoft updates fail: 80071a91, 80070BC9, 80079c59, 8007000e, or prompt for restart forever

Microsoft Windows OS update fails with an error and requests a desktop reboot on all subsequent attempts to check for updates. The most common update failure codes are 0x80071a91, 0x80070BC9, 0x80079c59,0x8007000e...

Windows 10 hangs during setup

Windows 10 will be imported but new desktop creation or adding layers may cause the Desktop to hang during Setup...

Problems activating PVS Target Devices configured for KMS licensing

Your PVS Target Devices are configured for KMS licensing, and after activating the first PVS Target device, activation of other PVS Target Devices devices fail. When you look more closely at the Target Devices you find that the devices all share the same CMID. This means that when building the...

CVE-2016-9603 - Citrix XenServer Security Update

Description of Problem A security issue has been identified within Citrix XenServer. This issue could, if exploited, allow the administrator of an HVM guest VM to compromise the host. The following vulnerability has been addressed: CVE-2016-9603 High: QEMU: Cirrus VGA Heap overflow via display...

Information : XenApp/XenDesktop Performance Counters

1. CitrixBrokerService 1. Application Cache Writes 2. Brokered Sessions 3. Database Avg. Transaction Time 4. Database Connected 5. Database Transaction Errors/sec 6. Database Transaction/sec 7. Deregistration Requests 8. Expired Launches/sec 9. Expired Registrations 10. Expired Registration/sec...

How to Enable HA Using XenServer CLI

This article describes how to enable HA using XenServer CLI. HA can be enabled on a pool using either XenCenter or the command-line interface. In either case, you will specify a set of priorities that determine which VMs should be given highest restart priority when a pool is over committed...

How to Deploy and Troubleshoot ADC as a SAML IdP or SP

SAML is an authentication method which allows the Client to authenticate to a trusted third party before accessing protected resources. For a SAML setup, the authenticating party is called the Identity Provider IdP and the resource that the user is trying to access is called the Service Provider...

Session launches in HTML5 instead of native Workspace app/Citrix Receiver

When a user attempts to launch a session from the StoreFront website, the session would be launched automatically via Workspace app for HTML5 instead of native Workspace app...

Using Task Scheduler to automate the collection of CDF traces

It gets difficult at times when we need to capture CDF traces for a specific period of time. We have different tools like CDF Control, Scout and CDF Monitor, however it requires manual intervention to start and stop the traces and yet there are chances that the traces might get over-written if yo...

"The Process Does Not Possess the 'SeSecurityPrivilege' Privilege Which is Required for this Operation" While Running The Command 'New-DeliveryServicesCertificate'

When attemptingto add a new server to server group the followingerror is encountered : An error occurred running the command: 'New-DeliveryServicesCertificate' The process does not possess the 'SeSecurityPrivilege' privilege which is required for this operation. At C:\Program Files\Citrix\Receive...

Users unable to see the pinned taskbar icons with UPM profile

Users unable to open an application from the pinned taskbar icons...

how to fix stale CIFS mounts on XenServer

how to fix stale CIFS mounts on XenServer...

How to Enable Azure Active Directory Enrollment of Windows 10 Devices with XenMobile

When a Windows device is joined to Azure Active Directory, the device can be automatically enrolled in XenMobile. To enable this, add the XenMobile enrollment URL to Azure Active Directory as detailed in this article. You can join Windows 10 devices to Microsoft Azure AD in any of the following...

Citrix Director Displays "In Supplemental Grace Period Time until grace expires"

Citrix Director shows License server issues as follows: License server state: OK Grace state: In Supplemental Grace Period Time until grace expires: 6 days 4 hours License server status is "Not Connected". Studio is able to connect to the license server, there are enough licenses and license serv...

Citrix Director: Configuring,Managing Alerts and Notifications

In this article, we will take a look at how to configure, visualize your alerts, manage them, analyze their details and historically track alert trends...

Profile Management: File Type Association (FTA) Fails to Roam on Windows 10 and Windows Server 2016

On Windows 10 and Windows Server 2016, Microsoft introduced a new security mechanism to check settings of default applications in the registry. Occasionally, the Windows Profile Service changes the security settings of the user registry entry. As a result, the settings of default applications are...

Xenmobile : MDM and MAM Console Features

There's a lot to consider while deciding the enrollment mode MDM/MAM to the XenMobile environment. What devices should you choose? How should you manage them? What are the devices features available from the console etc. How do you ensure that your network remains secure while still being user...

Invalid password "nsgslbautosync: unable to establish master SSH connection: master process exited"

After changing the RPC passwords on our Netscalers, GSLB synchronization fails. Reverting to the default passwords allows GSLB sync to function. A non-default password is desired. Errors in the ns.log: "nsgslbautosync: Error executing command on gslb site...Reason: Error: Invalid username or...

Application launch results in White screen Through NetScaler Gateway using Windows Receiver 8.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After Receiving the ICA File and Clicking on Application Results in White Screen...

File upload fails if the file size is Greater than 65k when ssl policy is bound to the ADC LBVIP

Can upload files of size only up to 64K 2. Cannot upload files larger than 64K upload stalls 3. SSL Policy with Action is bound to LB Vserver...

Remove Beginning Section of URL Using Rewrite Policy

Customer is looking for a way to remove a specific section of a URL at the beginning of the path...

PVS Accelerator: How to Check PVS-Accelerator Cache Status?

This article describes the method to check and monitor XenServer PVS-Accelerator status...

PVS 7.13: XenServer PVS-Accelerator Cache Storage Considerations

Note: This feature is only available in XenServer 7.1 and PVS 7.13 or later. PVS-Accelerator provides two cache modes: Memory only , in the Control Domain Dom0 Memory. When selecting Memory only, the feature will use up to the specified cache size in the Dom0 memory. This option is only available...

PVS 7.13: XenServer PVS-Accelerator Introduction and Requirements

Note : This feature is only available in XenServer 7.1 and PVS 7.13 or later. XenServer PVS-Accelerator feature offers additional capabilities for customers using XenServer and Citrix Provisioning Services PVS. With this feature, the read requests from a PVS target device can now be cached on eac...

How to change control domain memory using XenCenter in XenServer 7.1 and higher?

This article describes the method to change the amount of memory allocated to the Control Domain using XenCenter...

Error: "Guided Access Application Unavailable. Please Contact Your Administrator" on XenMobile Enrolled iOS Device

A XenMobile enrolled iOS device will show a"Guided Access App Unavailable. Please Contact Your Administrator.” error on screen and the device may appear to be frozen or locked...

How to redirect request to different Hostname using Responder Feature of NetScaler

The objective of the article is to make use of NetScaler Responder Feature to redirect the request from 1 hostname to a different hostname. Example: The domain for a company has moved from exampleold.com to examplenew.com Now, even if the users access website.exampleold.com , the request should b...

Error "License cannot be retrieved. Either the NetScaler..." When Adding NetScaler Instance to NetScaler MAS Inventory

When trying to add NetScaler instance to inventory it fails with the following error message: "Trying to connect to "IPoftheNetScaler" Error: License cannot be retrieved. Either the NetScaler is unresponsive or the login credentials are incorrect."...