Unable to enter multi-factor authentication with Citrix DaaS Remote PowerShell SDK

After installing and running the Virtual Apps and Desktops Remote PowerShell SDK, explicit authentication is required using the Get-XdAuthentication cmdlet. After entering the username and password, multi-factor authentication dialog is displayed,but the 6-digit OTP code input items are not...

SAML Metadata Import Errors when Federation Metadata XML file is larger than 64KB

The following messages are observed at the logs: Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903432 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903433 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903434...

VDA 1912 - Black Screen on Session Re-connection with NVidia P1000 GPU

The setup consists of NVIDIA P1000 GPU The initial connection works fine but re-connecting to the session user only sees a black screen The Remote PC setup does not utilize a monitor, however, if a monitor is connected then the issue does not occur...

Delivery Group Power management turns off a few VDAs

Few VDAs are powered off during the off-peak hours Requirement is to keep all the machines to be powered On all the time but reboot the machines after a user logs off...

ADC License in Grace Despite Being Connected. Not moving from 720 hours

ADC is connected to the license server connected to ADM or ADM Agent but are in grace state. show ns licenseserver License Server: xxxx.cloud.com Port: 27000 Status: Connected Grace: Yes Grace Time Left: 720 --- Timer never goes below 720 Done...

While trying to gather logs the file shows "Could not process the file. File size is too large".

- While trying to reach the logs via the ADC GUI it says "Could not process the file. File size is too large " - The file is not that large less than 1-5 MB and can be observed via CLI or extracted via SFTP. - Only fails via GUI...

XenServer: Block Size Shared storage best practices

Requirements for attaching iSCSI storage to a XenServer with regards to block size...

How to check the version of FreeBSD on NetScaler

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How to update ADC appliance's credential to ADM Admin Profile

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Addressing the "Down" Status of Secondary ADM Database

After upgrading the firmware from ADM13.0-85.19 to ADM13.0-89.7, the customer encountered a problem where the status of the secondary ADM database is marked as "down."...

How to add, delete or modify On-Prem ADM Agent ciphers

Provide the steps to modify ciphers used on ADM Agent on prem...

How to verify hardware health status on NetScaler MPX

How to verify hardware health status on NetScaler MPX...

Microsoft Security Update Validation Report August 2023

Microsoft’s August 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues August still be found upon implementation. Follow best practices for testing and installing...

How to pre-populate domain name in Citrix Web Studio logon page

This article describes how to automatically pre-populate the domain name in Citrix Web Studio logon page. Requirements Citrix Web Studio Read/writeaccess to C:\Program Files\Citrix\Web Studio\Site...

Error: "The connection to "xxx" failed with status (Unknown client error 1110). SSL Error 31"

When accessing Applications via Citrix Gateway, the Applications' ICA file download successfully, but launching failed with below errors: "Unable to connect to the server. Contact your system administrator with following error: SSL Error 31: The operation completed successfully" Error 'The...

How to update password of domain user used In Citrix Virtual Apps and Citrix Virtual Desktops

This article explains how to update the password of domain user account used in Citrix Virtual Apps and Citrix Virtual Desktops...

Driver Disk for Bnxt en 1.10.2_223.0.183.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Bnxt's en driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- bnxten| Ethernet/NIC| 1.10.2223.0.183.0 Issues resolved in this driver disk...

Nested Virtualization Statement for Citrix Hypervisor

Query of "Does Citrix Hypervisor support Nested Virtualization in VMs"...

Both NetScaler HA nodes in secondary state

Both HA nodes in secondary state...

How to Vmotion ADM HA deployment

Vmotion in ADM HA...

Cannot Add Applications/Desktops to Favorite when Accessing by ADC

After user login the store through Citrix Gateway, it is failed to add Applications/Desktops to favorite...

'ERROR: Minimum Cache Memory Not Configured' When Setting Global Cache Parameter

After upgrading to version 13.1 Build 42.47+from any previous version, you may notice a different behavior when configuring the global cache parameter. You are unable to set the cache global parameters unless the value of "-memLimit" is=N 4MB N is the number of NSPPEs. Attempting to set the cache...

Citrix Gateway Store Domain Passthrough Limitation

Explain domain passthrough support limitation with Netscaler Gateway scenario...

How to collect network trace on XenMobile server

This article introduces how to capture and download a network trace from XenMobile server...

Randomly Failure when Launching Virtual Desktop through NetScaler Gateway

Randomly, end user would report Virtual Desktop launching failure issue via NetScaler Gateway...

Your account cannot be added using this server address. Make sure you entered it correctly

Error "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead." when trying to logon Gateway URL via Citrix Workspace...

How to configure "Client IP-User Name-VDA server" one-to-one association via NetScaler Gateway

This Article provide a configuration sample in NetScaler to fulfill "Client IP Address--User Name--VDA server" one-to-one association via NetScaler Gateway...

Complete SSO at CWA launch

Once CWA.exe starts user is not fully signed in user uses SAML to sign in to their local machine. User will need to interactive with CWA Launch a resource or refresh CWA to complete the authentication which results enumeration for new changes for the CWA. How to achieve SSO at CWA.exe at launch s...

Firewall Whitelisting for Delivery Controllers to add Azure as a Hosting Connection

Requesting a Firewall white-list for Delivery Controller with connecting to Azure Subscription as a hosting connection...

Failed to Start Norskale Infrastructure Service by Using gMSA Account Due to Error 1069

After changing logon account to gMSA, the Norskale Infrastructure Service can't start due to error 1069 "The service did not start due to a logon failure"...

How to Batch Upgrade Citrix Receiver to Citrix Workspace App with Single Sign-on and Desktop Lock

This article is designed todescribe how to batch upgrade Citrix Receiver to Citrix Workspace App with Single Sign-on and Desktop Lock...

Microsoft Security Update Validation Report May 2023

Microsoft’s May 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

How to Add Hypertext on Storefront Web Page

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Unable to filter Instance Syslog messages over 1 Month in ADM

Customer wanted to audit NetScaler historical instance syslog in ADM, however could only obtain data within 1 Month in GUI page. ADM instance syslog data pruning is configured with 90 days, there should have data age greater than 1 Month. P.S.data pruning configure...

Citrix HDXJsInjectr is incompatible with Internet Explorer's Enhanced Security Features

When users opened launched IE11 brower, an warning message may occur as below: Citrix HDXJsInjectr from Citrix Systems,inc is incompatible with Internet Explorer's Enhanced Security Features...

SVM can't communicate to NSIP with "Manage through internal network" option enabled

Upgrade from 12.1 to NS13.1 Build 33.49 on SDX Platform and enabled "Manage through internal network" SVM and NSIP did not communicate, Displayed as Down. Remove this option backs to normal...

NetScaler Virtual Server Becomes Inaccessible Because of IP Conflict Issue

NetScaler virtual server becomes inaccessible because of IP conflict issue...

Cannot add ADC URL to workspace with cannot connect to Server Error

Cannot add ADC URL to workspace with cannot connect to Server Error ADC use as gateway, with external environment Can access via Web browser and launch resource...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 2

Package name: xms10.15.0.10220.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10125.bin Date: April 2023 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to...

ADC Upgrade best practice

ADC Upgrade Best practices...

Fail to delete vdisk from console "vDisk Properties Were lost"

The files of vdisk, pvp and lok has been removed from store. then delete vdisk from pvs console failed with error "vDisk Properties Were lost"...

AppFW (WAF) Learning not working anymore

The learning for WAF features is not working anymore, no new data is learned. Even after cleaning the AppFW learning data CLI command 'reset appfw learningdata', WAF learning is not working as no new data is learned...

How to control IP address returned in a DNS query based on source IP address (local DNS IP address)

This article contains information about how to control IP address returned in a DNS query based on source IP address local DNS IP address The IP addresses DNS returned must work inactive/standby mode. Also, you can use DNS policy expressions to monitor load balancing service statusassociate to th...

Unable to detach SMB ISO library

We are unable to detach one ISO SR. The detach option is not presented in Xencenter...

App Layering "The permissions on [foldername] are incorrectly ordered.."

When attempting to adjust permissions on a folder in a compiled layered image - the following message is seen "The permissions on foldername are incorrectly ordered, which may cause some entries to be ineffective"...

Large MCS deployments in Azure may fail due to Azure throttling of disk clones

Customers hosting VMs in Azure may experience an error when attempting to create a large machine catalog or add additional machines in bulk, resulting in failure to create new machines. This error will appear in Azure as: "Too many attempts to copy from a writable resource a managed disk; please...

Secure Mail calendar Widget on Android

While customer is able to add the Secure Mail calendar widget to the device home screen, they are unable to do so for devices enrolled in WPCOD mode"Work Profile / Corporate Owned Device"...

How to disable StoreFront's http communication

How to disable StoreFront's http communication...

[NetScaler] LDAP password can be changed with an incorrect Radius Passcode

Below is an example of common 2Factor authentication flow: Root factor: Start Login Schema XML = /nsconfig/loginschema/LoginSchema/DualAuth.xml Adv Authn Policy = LDAPPol Rule = true Action = LDAPAct Next Factor if Success = RadiusFactor Login Schema Profile = LSCHEMAINT Adv Authn Policy =...

Microsoft Security Update Validation Report March 2023

Microsoft’s March 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...