XenMobile - Deleting the certificate entries directly from the Database

When we try to upload new SSL cert on XenMobile server, it fails to to get uploadedbecause of present certificate and because of data corruption in DB we are not able to delete the old certificate from the XenMobile console so insuch scenario, we need to delete it from database directly. Note :...

Unable to Upload SAML certificate: Error : The Certificate Format is Invalid

Error in the Debug Logs : 2017-05-05T06:36:42.281-0700 | 9079446C4AA9B629 | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : saml . none indicates server cert 2017-05-05T06:36:42.296-0700 | 9079446C4AA9B629 | ERROR |...

How to check Deadlocks in SQL DB and Delete historical data

When you see deadlocks, run the following query to see the deadlocks. Then, a database administrator or Microsoft SQL team can confirm the information...

Secure Hub Error: Cannot Open Page: Safari cannot open the page because the address is invalid when using Apple Configurator

User sees the app VPP in the store. Clicks to add the app. Gets theError: Cannot Open Page: Safari cannot open the page because the address is invalid...

Error "cannot connect to the hypervisor at <ADDRESS> object reference not set to an instance of an object" when running the XDSW

When running the XenDesktop Setup Wizard, it can fail with the following error: "cannot connect to the hypervisor at object reference not set to an instance of an object" The string will contain the actual URL of the vCenter Server. This issue can appear when the DataCenter name on the VMWare sid...

How to disable the prompt "Authentication is required to set the network proxy used for downloading"

After logon to Linux VDA ICA session,you will receive a prompt "Authentication is required to set the network proxy used for downloading" as below, which would annoy users...

Citrix Director: Could Not Establish Trust Relationship for the SSL/TLS Secure Channel

Director display in License Server section Cannot retrieve the data. Data source unresponsive due to configuration error. View Director server event logs for further information Checking the Application event log on the server running Director- logs event error: Event ID: 8 Level: Error Source:...

Custom 32-Bit Cursors appear with a black box around them using HDX 3D Pro VDA 7.15

When connecting to an HDX3D Pro Desktop VDA from a client running Receiver for Linux, a black box will surround some custom cursors in applications such as Adobe Photoshop...

Insight into Installed Apps Widget

XenMobile Dashboard provides different widgets which help admins to view useful information at a glance. Other than just viewing the summary that appears in form of graphs, admins can also export the complete set of data as a CSV file to view the details. Installed Apps widget is one of the very...

PVS XDSW "Cannot connect to the Hypervisor, object reference not set as an Instance"

When running XDSW, customer encountered generic error "Cannot connect to the Hypervisor, object reference not set as an Instance" This error was encountered just at the stage when the expected screen would be template selection...

Citrix XenServer Multiple Security Updates

Description of Problem A number of security issues have been identified within Citrix XenServer. These issues could, if exploited, allow a malicious administrator of a PV guest VM to compromise the host. The issues have the identifiers: CVE-2017-8903 High: x86: 64bit PV guest breakout via pagetab...

How to Enable DEBUG Log Level for Syslog Events on the NetScaler

This article describes how to enable DEBUG log level for syslog events on NetScaler. Enabling DEBUG level for syslog events will allow you to capture detailed information that is not recorded by default in ns.log file. Note : The DEBUG level should be disabled upon finishing the troubleshooting...

How to forcibly shutdown VMs from command line

To shutdown VMs that are not responding to a shutdown command from XenCenter or the xe CLI...

DEP devices fail to complete enrollment using basic enrollment

XenMobile basic enrollments do not occur when the device is initially activated. The administrator is required to perform an over the air or Secure Hub enrollment. This issue can be identified because "Device Enrollment Program User" a local user" "Device Enrollment Program Group" a local group...

How to View NetScaler SNMP Trap Details on NetScaler MAS

This article describes how to view NetScaler SNMP trap details on NetScaler MAS. Background You can now view the details of each SNMP trap received from NetScaler instances to the NetScaler MAS server on the Event Settings page. For a specific trap received from your instance, you can view the...

How To Remove Old Session Recording Files From File Server And Database

As a part of normal maintenance, use the REMOVE command with additional switches to purge the database and the file structure of files. The purged files are based on the number of days configured using the RETENTION parameter For further information on the commands used in this article see the...

How to Configure NetScaler MAS Simplified Audit Log Management

This article describes how to configure NetScaler MAS simplified audit log management. Background Audit logs are generated and stored centrally in the NetScaler MAS server's database for all the changes you make on the NetScaler instances through NetScaler MAS. These logs can be filtered by modul...

StoreFront - Keywords Usage

A spaceis allowed between Keywords when multiple keywords are used. Syntax- KEYWORDS:keyword2 keyword2 Example: KEYWORDS: Auto Featured The default syntax is to have one space between two keywords. However, multiple spaces also do not produce any error. There can be spaces after the colon : in th...

Allowing communication from XenMobile apps to the Launch Darkly Service for feature flags

What are Feature Flags? Feature flags are a quality control measure for Citrix to be able to dynamically roll back to the previous working version of the app before a new feature was introduced. Since a bug fix on the public app stores is subject to delays due to app store submission and approval...

How to Integrate StoreFront and XenMobile when XenMobile is enabled with Domain and Certificate Based Authentication

This article will guide you with the steps to enable XenMobile server and StoreFront Server integration when XenMobile environment is enabled withCertificate + Domain based authentication. To achieve the above use case, you as an admin need to setup the following. 1. Configure/Enable XenMobile...

PVS Servers randomly became offline

PVS servers were randomly offline and then recover automatically. The issue could happen several times a day on different PVS server. When PVS server was offline, sometimes we saw Streamprocess event 11 logged in event log, but sometime not...

Demo to configure profile management through HDX policies

If you want to test to configure Citrix UPM ,you feel confused about the detail steps.This article will guide you one by one...

How to Add a Static Route on Netscaler MAS

This article describes how to add a static route on NetScaler MAS...

Shortcuts on Citrix Receiver Disappears

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Shortcuts on Citrix Receiver disappears...

Error: "Personal vDisk Inventory Is Not Up To Date. Update the Inventory in the Master Image, And Then Try Again" In Studio

New deployed target device shows "Personal vDisk inventory is not up to date. Update the inventory in the master image, and then try again." in studio...

Enable XenMobile Enrollment of iOS and Android Devices with Azure AD as Identity Provider

With the latest version XenMobile server, you are provided with a new feature where an end user can use their Azure Active Directory credentials to enroll their Windows, iOS and Android devices to the XenMobile server. In this case Azure Active Directory will be the Identity provider and XenMobil...

Enable BitLocker on secondary drive causes Receiver installation to be corrupted

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. On a machine with Microsoft BItlocker data encryption on a secondary drive, while receiver is...

XenMobile Rest API

XenMobile provides an extensive REST API that can be leveraged to extract data and provide it for business needs. This feature provides customers with the facility of calling XenMobile services using REST API. Instead of using XenMobile console, customers can call exposed services by using any RE...

Load Balancing and Monitoring Delivery Controllers

This article describes how to load balance the Desktop Delivery Controller via NetScaler with Connection Leasing...

Unable to Import Windows 10 Gold Image into App Layering ELM: "Failed scanning a directory for files" because of Microsoft.MicrosoftOfficeHub

App Layering 4.0 - 4.5 : The Enterprise Layer Manager ELM fails while publishing an image. Error: "A failure occurred while importing the Layered Image. Failed scanning a directory for files" Be aware that this article is specifically about NTFS attribute handling regarding files in...

NetScaler is forcing the SSL connection on sites browsed with Secure Web

Web Links for HTTP resources attempting to connect via Secure Web over HTTPs and failing as resource does not exist on HTTPs...

CVE-2017-7219 - Heap Overflow Vulnerability in Citrix NetScaler Gateway Could Result in Arbitrary Code Execution

Description of Problem A heap overflow vulnerability has been identified in Citrix NetScaler Gateway that could allow a remote, authenticated user to execute arbitrary commands on the NetScaler Gateway appliance as a root user. The following vulnerability has been addressed: CVE-2017-7219 High:...

“Target Device boot fails with error PXE-E55 : ProxyDHCP service did not reply to request on port 4011"

“Target Device boot fails with error PXE-E55 : ProxyDHCP service did not reply to request on port 4011"...

How to request for XenMobile Service in Citrix Cloud

Citrix Cloud is a platform that hosts and administers Citrix services. It connects to your resources, via theCitrix Cloud Connector, on any cloud or infrastructure you choose. It allows you to create, manage, and deploy workspaces with apps and data to your end-users from a single console. The...

How to configure Google Drive access from Receiver for Chrome

By enabling access to Google Drive from Receiver for Chrome, your users can seamlessly use existing Windows-based applications for example, Microsoft Word on a Chromebook and access the files residing on Google Drive.For example, if a user saves a file to Google Drive for instance, a .DOC file...

Bnistack error 85 - IOS Socket UNAVAILABLE - not counting retry

Target Devices actively connected to Provisioning Services suddenly exhibit severe performance issues such as: Target completely hangs Performance is extremely slow Number of retries increases dramatically Atthe same time the following error is found in the Event Logs inside the Target Device:...

Troubleshooting Retries on Provisioned Virtual Machines

What is a retry? When a target streams a vDisk image, it does so by requesting blocks of data from the PVS server, which in turn replies with the requested data. This data is broken down into several packets called fragments. A retry occurs when a target device requests data from the PVS server a...

PVS Targets run chkdsk at boot after the vDisk has been modified

Every time a PVS Target Device boots from a vDisk the OS detects problems with the C: drive and automatically runs chkdsk at boot time. The following events might be observed in the Windows Event Log on the Target Device: Event Log: System Source: Ntfs Event ID: 55 Text: The file system structure...

Error: "StoreFront Store Service Probe Failed" While Using Citrix SCOM Management Pack for StoreFront

While using the Citrix SCOM Management Pack for StoreFront MPSF, you might come across an error, StoreFront Store Service Probe failed, that triggers an alert in the SCOM Console. Let’s troubleshoot and understand the possible causes and solutions for this error. Possible reasons for this issue...

StoreFront 3.9 Install Fails With "Message Exception Has Been Thrown by the Target of an Invocation"

StoreFront installation fails with no errors. Event Id 0"Message exception has been thrown by the target of an invocation" In StoreFront "Citrix-DeliveryServicesRoleManage" logs, you find Error Unexpected exception. Message: Exception has been thrown by the target of an invocation.. Stack Trace =...

How to Configure Citrix Profile Management

The primary intent of this article is to provide steps on how to configure Citrix Profile management for the first timeassuming that Virtual Apps and Desktops/Citrix Cloud environment is already configured. Introduction Profile management ensures that the user’s personal settings are applied to t...

Troubleshooting Secure Mail Issues with iOS Push Notifications

This article discusses how to diagnose and fix issues related to Secure Mail push notifications on iOS devices. Background Push notifications for Secure Mail allow users to receive updates when the app refreshes, and notifications about email and calendar activitythrough the Apple Push Notificati...

Notice of Change Announcement for NetScaler SD-WAN 400-SE (Standard Edition), 400-WO (WAN Optimization Edition) and 2000 WS (Windows Server)

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler SD-WAN 400-SE, 400- WO and 2000 WS products. The tables below explain the Citrix ADC NetScaler SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The...

Helpful SR CLI commands

Probe the SR: xe sr-probe type=lvmohba device-config:device=/dev/disk/by-id/scsi- xe sr-probe type=lvmoiscsi device-config:target= device-config:targetIQN= xe sr-probe type=nfs device-config:server= device-config:serverpath=/path/to/export Introduce the existing SR to XenServer: xe sr-introduce...

How to Remove Crash Dump File From a Crashed Red Marked Xenserver.

Remove Crash Dump File From a Crashed Xenserver...

Concepts, Entities and Terms used for nFactor Authentication through NetScaler

nFactor is the new authentication framework that allows an administrator to configure complex authentication scenarios fairly easily. It reduces complexity through flexible and extensible authentication mechanisms. This framework could be used to configure all the authentication modes currently...

Deploying enterprise MDX enabled apps from App Store via Volume Purchase

The CEM/XenMobile Server is currently optimized for Volume Purchase distribution of Public App Store apps that are not MDX enabled. While it is possible to distribute MDX enabled apps from App Store via volume purchase, some considerations must be taken into account for optimal performance. This...

Draft folder emails in Secure Mail not syncing with MS Exchange

Q: Users create drafts in Secure Mail but these do not get synced with MS Exchange and viewable in Outlook. After repeated attempts to amend and save the draft it will be deleted without being synced. Is this a known issue? A: With regard to the Draft folder syncing, there are limitation regardin...

How to add a Server Certificate as full chain certificate || XenMobile Server Certificate 10.x

This article shows how a server certificate is made as a full chain certificate...

Storefront 2.6 - users get "Error 500".

users get "Error 500"...