Secure Mail gives Error: Your organization does not allow this action

- User opens Secure Mail. - Goes into Contacts. - Selects a contact. - Clicks on the contacts phone number. - Sees error message:Your organization does not allow this action...

Average Logon Duration Is Not Available In Citrix Director

When an administrator logs in Citrix Director and goes to "trends" to look for Average Logon Duration, the information is not available. Logon Duration in MonitorData.Session Table in Monitoring Database also shows "Null" value for "Logon Duration" Restarting the Monitoring Service on Delivery...

How to use Safari instead of Secure Web to open the links from Secure Mail?

In order to achieve the desired behavior, change the Allowed URL filed in MDX policies of Secure Mail Refer to Citrix documentation - Allow Secure Web domains MDX policy for Secure Mail...

Implementing out of compliance actions with restrictions

In our example: We want to mark the device to “Out of Compliance” if an app is installed on the device forbidden app We then want to restrict this device so user cannot use the “Camera”. Furthermore, once the user removes the forbidden app, we want the device to be marked “In- Compliance” and...

How to Generate Tech support bundle for Citrix ADM from CLI

The articles describes how to generate the technical support bundle of Citrix ADM...

XenMobile: Cannot login to the console, Authentication fails

Unable to login to the XenMobile console. Cannot check the LDAP connections/ bindings from the console. The users are not connecting from the devices. We get "Incorrect Credentials" error message on the devices...

Firefox Recipe

Firefox is a web browser distributed by Mozilla. This article includes information on installing Firefox to an application layer...

How to Collect Client VPN Logs for ADC Gateway

This article describes how to collect VPN logs from Windows XP, Windows Vista, Windows 7, or Windows 8 for analyzing VPN connection issues in an ADC Gateway appliance...

Secure Mail : Email Sync is not possible for a single user.

Exchange error : Seeing error for the user wd0283 Error - 4023,MSExchangeADAccess : locked out until 5/3/2017...

Preventing the Cache-Control Response Header from being Set to private

Q: When Compression is enabled on a NetScaler appliance, can you prevent the Cache-Control response header being set to the value private? A: Yes. You can prevent the Cache-Control response from being set to the value private when compression is enabled on a NetScaler appliance. To prevent the...

Nutanix AHV Connector Failure: "The storage container cannot be accessed"

Error observed: "The storage container cannot be accessed. Please check that the ELM is in the container's 'white list'. " When deploying App Layering to Nutanix AHV: You are able to "check credentials" on the left half of the connector screen successfully, and it enumerate templates and storage...

Users get multiple OTP Push Notifications, Radius servers see multiple Auth requests & Auth Failures

Users will receive authentication denials, may receive multiple Push Notifications, Radius servers will log multiple simultaneous authentication requests for the same user with different Radius IDs, or user One Time Password tokens will become locked out. If you review traces, you will see multip...

Secure Mail : Error Processing STA Ticket. Bad Request, Cannot Connect to Company Network

Cannot connect to company network and Error Processing STA Ticket. Bad Request. Seems to be happening when entering passcode. NetScalers went down due to network trouble between datacenters...

AD Account Lockouts Due to Citrix PIN Password Caching

After a password change at ActiveDirectory, users are seeing account lockouts. XenMobile was causing these lockouts as the password cached with Citrix PIN was not updated...

Citrix Cloud Connector Installation does not complete: Unable to validate certificate chain

Citrix Cloud Connector does not complete its initial installation or is unable to upgrade to the latest Cloud Connector version. The installation is blocked because it’s not able to validate the code signing certificate of the Citrix Cloud Components downloaded, which may be due to the certificat...

Slow Login Times and Intermittent Slowness in Session On PVS 7.6

Logon time very high for end users. Targets responding slowly in session. Users intermittently unable to login...

udadmin -list -a shows incorrect license usage for XenMobile

After migrating from MDM 9 to XMS 10.X used license count exceeds the expected limit If you verify the checked out licenses using udadmin tool in licensing server, you should see licenses checked out for Used ID's as well as usernames. Steps: 1. Run the following command to change the directory t...

How to Disable Single Sign-On in NetScaler

This article describes how to disable Single Sign-On in NetScaler. Background In XenMobile, in some use cases the app may want to perform NTLM authentication of a user that was not used during enrollment. In such situation, the app uses Full Tunnel mode and so would like to send the credentials...

How to export log files from the Citrix Enterprise Layer Manager (ELM)

NOTE: These steps apply to AL prior to 2204. See CTX463786 for the new interface steps You can export logs for your Citrix Enterprise Layer Manager ELM, and send them to the Citrix Support. This article explains what log files are available for export, and which log files are useful for what kind...

Citrix Endpoint Management: Deployment Use Cases

Citrix Endpoint Management and its Deployment Use Cases Citrix Endpoint Management: Citrix Cloud is a platform that hosts and administers Citrix services. It connects to your enterprise resources, via the Citrix Cloud Connector, on any cloud or infrastructure you choose. It allows you to create,...

XenServer Cannot Read the License From the License Server

XenServer cannot read the license from the license server...

XenMobile - Deleting the certificate entries directly from the Database

When we try to upload new SSL cert on XenMobile server, it fails to to get uploadedbecause of present certificate and because of data corruption in DB we are not able to delete the old certificate from the XenMobile console so insuch scenario, we need to delete it from database directly. Note :...

Unable to Upload SAML certificate: Error : The Certificate Format is Invalid

Error in the Debug Logs : 2017-05-05T06:36:42.281-0700 | 9079446C4AA9B629 | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : saml . none indicates server cert 2017-05-05T06:36:42.296-0700 | 9079446C4AA9B629 | ERROR |...

How to check Deadlocks in SQL DB and Delete historical data

When you see deadlocks, run the following query to see the deadlocks. Then, a database administrator or Microsoft SQL team can confirm the information...

A solution for the problem that lock screen background image does not appear on Win 10 when Windows Receiver is Installed

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The lock screen background image does not appear when Windows Receiver is Installedon some Win 10...

Secure Hub Error: Cannot Open Page: Safari cannot open the page because the address is invalid when using Apple Configurator

User sees the app VPP in the store. Clicks to add the app. Gets theError: Cannot Open Page: Safari cannot open the page because the address is invalid...

Error "cannot connect to the hypervisor at <ADDRESS> object reference not set to an instance of an object" when running the XDSW

When running the XenDesktop Setup Wizard, it can fail with the following error: "cannot connect to the hypervisor at object reference not set to an instance of an object" The string will contain the actual URL of the vCenter Server. This issue can appear when the DataCenter name on the VMWare sid...

Custom 32-Bit Cursors appear with a black box around them using HDX 3D Pro VDA 7.15

When connecting to an HDX3D Pro Desktop VDA from a client running Receiver for Linux, a black box will surround some custom cursors in applications such as Adobe Photoshop...

How to disable the prompt "Authentication is required to set the network proxy used for downloading"

After logon to Linux VDA ICA session,you will receive a prompt "Authentication is required to set the network proxy used for downloading" as below, which would annoy users...

Citrix Director: Could Not Establish Trust Relationship for the SSL/TLS Secure Channel

Director display in License Server section Cannot retrieve the data. Data source unresponsive due to configuration error. View Director server event logs for further information Checking the Application event log on the server running Director- logs event error: Event ID: 8 Level: Error Source:...

PVS XDSW "Cannot connect to the Hypervisor, object reference not set as an Instance"

When running XDSW, customer encountered generic error "Cannot connect to the Hypervisor, object reference not set as an Instance" This error was encountered just at the stage when the expected screen would be template selection...

Insight into Installed Apps Widget

XenMobile Dashboard provides different widgets which help admins to view useful information at a glance. Other than just viewing the summary that appears in form of graphs, admins can also export the complete set of data as a CSV file to view the details. Installed Apps widget is one of the very...

Citrix XenServer Multiple Security Updates

Description of Problem A number of security issues have been identified within Citrix XenServer. These issues could, if exploited, allow a malicious administrator of a PV guest VM to compromise the host. The issues have the identifiers: CVE-2017-8903 High: x86: 64bit PV guest breakout via pagetab...

How to Enable DEBUG Log Level for Syslog Events on the NetScaler

This article describes how to enable DEBUG log level for syslog events on NetScaler. Enabling DEBUG level for syslog events will allow you to capture detailed information that is not recorded by default in ns.log file. Note : The DEBUG level should be disabled upon finishing the troubleshooting...

How to forcibly shutdown VMs from command line

To shutdown VMs that are not responding to a shutdown command from XenCenter or the xe CLI...

DEP devices fail to complete enrollment using basic enrollment

XenMobile basic enrollments do not occur when the device is initially activated. The administrator is required to perform an over the air or Secure Hub enrollment. This issue can be identified because "Device Enrollment Program User" a local user" "Device Enrollment Program Group" a local group...

How to View NetScaler SNMP Trap Details on NetScaler MAS

This article describes how to view NetScaler SNMP trap details on NetScaler MAS. Background You can now view the details of each SNMP trap received from NetScaler instances to the NetScaler MAS server on the Event Settings page. For a specific trap received from your instance, you can view the...

How To Remove Old Session Recording Files From File Server And Database

As a part of normal maintenance, use the REMOVE command with additional switches to purge the database and the file structure of files. The purged files are based on the number of days configured using the RETENTION parameter For further information on the commands used in this article see the...

How to Configure NetScaler MAS Simplified Audit Log Management

This article describes how to configure NetScaler MAS simplified audit log management. Background Audit logs are generated and stored centrally in the NetScaler MAS server's database for all the changes you make on the NetScaler instances through NetScaler MAS. These logs can be filtered by modul...

StoreFront - Keywords Usage

A spaceis allowed between Keywords when multiple keywords are used. Syntax- KEYWORDS:keyword2 keyword2 Example: KEYWORDS: Auto Featured The default syntax is to have one space between two keywords. However, multiple spaces also do not produce any error. There can be spaces after the colon : in th...

Allowing communication from XenMobile apps to the Launch Darkly Service for feature flags

What are Feature Flags? Feature flags are a quality control measure for Citrix to be able to dynamically roll back to the previous working version of the app before a new feature was introduced. Since a bug fix on the public app stores is subject to delays due to app store submission and approval...

How to Integrate StoreFront and XenMobile when XenMobile is enabled with Domain and Certificate Based Authentication

This article will guide you with the steps to enable XenMobile server and StoreFront Server integration when XenMobile environment is enabled withCertificate + Domain based authentication. To achieve the above use case, you as an admin need to setup the following. 1. Configure/Enable XenMobile...

PVS Servers randomly became offline

PVS servers were randomly offline and then recover automatically. The issue could happen several times a day on different PVS server. When PVS server was offline, sometimes we saw Streamprocess event 11 logged in event log, but sometime not...

Demo to configure profile management through HDX policies

If you want to test to configure Citrix UPM ,you feel confused about the detail steps.This article will guide you one by one...

How to Add a Static Route on Netscaler MAS

This article describes how to add a static route on NetScaler MAS...

Shortcuts on Citrix Receiver Disappears

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Shortcuts on Citrix Receiver disappears...

Enable XenMobile Enrollment of iOS and Android Devices with Azure AD as Identity Provider

With the latest version XenMobile server, you are provided with a new feature where an end user can use their Azure Active Directory credentials to enroll their Windows, iOS and Android devices to the XenMobile server. In this case Azure Active Directory will be the Identity provider and XenMobil...

Error: "Personal vDisk Inventory Is Not Up To Date. Update the Inventory in the Master Image, And Then Try Again" In Studio

New deployed target device shows "Personal vDisk inventory is not up to date. Update the inventory in the master image, and then try again." in studio...

XenMobile Rest API

XenMobile provides an extensive REST API that can be leveraged to extract data and provide it for business needs. This feature provides customers with the facility of calling XenMobile services using REST API. Instead of using XenMobile console, customers can call exposed services by using any RE...

Enable BitLocker on secondary drive causes Receiver installation to be corrupted

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. On a machine with Microsoft BItlocker data encryption on a secondary drive, while receiver is...