5317 matches found
DHCP Client Service will not start and shows "Access Denied" error
The first indication of a problem is that you've got a 169.254.x.x address. The DHCP Client service is stopped. Then manually starting the DHCP service, you get an Access Denied error...
Citrix Workspace app Horizontal scrolling and Zoom in/out with two fingers on touchpad does not work
When using Workspace App for windows Horizontal scrolling with two fingers on touchpad does not work in Citrix ICA application session...
Error: "Your account cannot be added using this server address" When Adding Sites in Native Receiver
User without administrative privilege User1 installed receiver and later customer uninstalled receiver by switching to admin user User2 in the CMD prompt and then runningReceiver Clean-Up Utility tool in the CMD prompt with administrative privilege. Then following issue happened: 1. Receiver fail...
App Layering: PVS Cache Disks May Need to Be Larger with Elastic Layering
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Error message "The Google Play logon request used an invalid device ID"
While setting up Google Play Credentials, we will receive the below error message on XenMobile Admin Console...
License count is incorrect on XMS console
We see consumed licenses on XMS console under Licensing tab is more while the total number of enrolled devices is less pulled a report from XM. The license file has been re-read on the licensing server and there is no change...
Applications and Device Policies are failing on Samsung Knox Devices -XenMobile
Experiencing issues with Samsung KNOX Enabled devices - Enrolment loop encountered. - Policies/ Apps Deployment failures. If the devices are removed from KNOX KME portal. Reset done and manually enrolled, no issues encountered...
Cannot bind LDAP on XenMobile sever on port 636
Admin is unable to bind Secure LDAP on XMS server...
Failed to Delete pvp File Because streamprocess.exe Has it Open
Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...
Policies and Applications are not pushing to iOS devices from Xenmobile (Proxy Enabled Environment)
The device information is not fetched completely on XenMobile and under device setting on XenMobile console we don't see any assigned delivery group. The test connectivity is successful In the Debug logs you can see : | ERROR | pool-47-thread-1 | com.notnoop.apns.internal.ApnsConnectionImpl |...
Cert Based Authentication + LDAP Enrollment failing for Cloud connector- XenMobile Setup
Under PKI entities, the test connectivity is failing for the CA server XenMobile Debug Logs : 2017-02-06T15:30:57.847+0000 | 200B97A4C77E1C34 | ERROR | http-nio-14443-exec-61 | com.sparus.nps.pki.connector.MsCertSrvConnector |TestConnection to pki url certnew.cer failed with response Headers:...
How do I Integrate XenMobile and SkyCure
Skycure for Citrix XenMobile extends your organization’s mobile security with next-generationMobile Threat Defensecapabilities: proactively detect and automatically remediate known and unknown threats, vulnerabilities and active attacks across all mobile attack vectors. Integrate Skycure with...
Secure Hub not automatically installed on DEP/VPP enrolled iOS
Device is enrolled in DEP/VPP. Secure Hub is one of two required apps. The other app is installed, Secure Hub is not...
How to refresh the device policy and observe it
This article describes how to refresh the device policy and observe it...
After updating the app, receiving an error : Incompatible error
After updating the app Secure Mail, receiving an error when launching apps. Devices: iOS only ERROR: "Incompatible app, please try removing this app and then reinstalling it."...
App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” because of Microsoft.MicrosoftOfficeHub
App Layering 4.0 - 4.5: The Enterprise Layer Manager ELM fails while publishing an image. Error:"A failure occurred while publishing the Layered Image. Failed scanning a directory for files" Unidesk 2.x/3.x: The CachePoint Appliance fails while creating a desktop. Error: "Failed to copy folders...
Provisioning Services: XenDesktop Setup Wizard or Streamed VM Wizard does not use the template boot properties when creating targets.
Using Provisioning Services PVSXenDesktop or Streamed VM Wizard, users were unable to change the Boot Order of newly created target devices...
2.x - Increasing the User Layer size for a Persistent Desktop
C drive of a 2.x desktop is running low on space...
How to Restrict MAM only enrollment to XenMobile
Enable only Enterprise Mode for Enrollment of XenMobile users and restrict them using MAM mode for Enrollment...
How to Use Variables in Configuration Jobs on NetScaler MAS
A configuration job is a set of configuration commands that you can execute on one or more managed instances. When you execute the same configuration on multiple instances, you might want to use different values for the parameters used in your configuration. You can define variables that enable y...
Write Cache Drive on PVS Target Devices is Filling up Quickly After Installing Microsoft Updates (Wanna Cry)
Write cache drive is filling up quickly after installing Microsoft Updates Wanna Cry...
How to do Factory Reset on 410-SE
Factory Reset on 410-SE...
Application launch using Anonymous user account resets the Session Limit Timer to 10
While launching an application for unauthenticated/Anonymous user, the idle tab for the Anon account might default back to 10 minutes even after manually setting it to some other value. The following steps can be followed to test the behavior: From a VDA running 7.9 or higher, run the below .exe ...
StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'. defaultDocument"
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'...
An SSL hostname is required but none was supplied
Attempting to launch application gives the error message : "Cannot start App" Storefront Reports the following error :"An SSL Hostname is required but none was supplied"...
FAQ: Password change over LDAP on Read Only Domain Controller Servers
Question : Can customer change password over LDAP when using Read only Domain controller RODC? Answer : Password change is not possible on RODC servers. Note: We support referrals only for group extraction, it might not be applicable for password resets. For information on password change in a...
During New MAM Enrollment End User Receives - "An error occurred. The enrollment will stop"
During enrollment MDM proceeds successfully, but the MAM enrollment fails with "An error occurred. The enrollment will stop". OnAndroid you may experience the following: Enrollment will successfully complete, however Secure Hub is enrolled only in MDM mode not MAM. Scenarios that Identify failed...
How to sync exchange contacts with Local Contacts from secureMail
How to sync exchange contacts with Local Contacts from secureMail?...
Huawei Android User cannot Launch Secure Mail on Home Screen
Partial Android user cannot launch Secure Mail on desktop, error "This app requires a newer version of Secure Hub.Please update Secure Hub to run this app": Besides, Secure Mail can be launched via Secure Hub...
Gstreamer 1.x Support on Receiver for Linux (Rfl)
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver for Linux Rfl leveraged Gstreamer components to decode and play the data streams, which is ...
Clicking Outlook 2016 search field prompts for install and hangs
Every time the search field in Outlook 2016 is clicked on in an elastically layered image, a prompt for credentials is displayed and an installer launches & hangs. This completely disables the search functionality of Outlook. This error can also occur on Outlook 2013...
What is the Order of XenMobile Timeouts
Question: What is the order of XenMobile Timeouts? Answer: Forced Time Out under NetScaler gateway Session policies Background Service Ticket Session Timeout NetScaler gateway OS session policies Max Offline PeriodMDX app Inactivity Timerclient properties on XMS. Setting| Component| Default...
Unable to send mails with attachment via Secure Mail.
Unable to send mails with attachments. Error in logs : "failed due to http 413" Error on device : "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...
Citrix Provisioning: How to update a vDisk – Versioning Method
How to update any vDisk using versions without any downtime...
Office not Activating in App Layering (incl. MCS Image Prep OS Rearm Failed)
Due to the complexity of Microsoft licensing, App Layering utilizes our own set of scripts to ensure Windows & Office activation. These scripts are a part of the "Citrix App Layering OS Machine Tools," and their misconfiguration is the leading cause of the "Image Preparation OS Rearm Failed" erro...
Allow access to Secure Hub.apk file for Samsung Knox enrollment
Entering the path to the Secure Hub.apk file is not working when trying to enroll in Samsung Knox...
How to Create Web Link for Specific Citrix Secure App in XenMobile Store
This article describes how to create web link for specific Citrix Secure App in XenMobile Store...
XenMobile not renewing Device Identify Cert automatically on iOS devices
The device identity certificates apple profile, apple mdm , ios agent that are pushed from the Xenmobile is valid from the date of enrollment for 2 years . The certificate shouldrenew automatically. However these three certificates are not renewed and hence the device becomes unamanaged and all...
Error: "You have not chosen to trust...'' When Launching Applications Using Citrix Receiver Through NetScaler Gateway
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users may receive the following error when launching an application with Receiver for Windows 4.7,...
FAQ: XenMobile Per App VPN
Can Per App VPN be configured for MAM only devices No, Per App VPN does not support MAM only devices. With the iOS per app-VPN feature, you can leverage the VPN profile in conjunction with the Citrix VPN app on a XenMobile-managed iOS device. There, you can establish an on-demand VPN tunnel to th...
ACR/SR Behavior Change with Receiver for Windows 4.7
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. ACR/SR is enabled out-of-the-box after users upgrade XenApp/XenDesktop to 7.13 or newer along with...
Cannot download the attachment in Secure Mail
Users cannot download the attachment in Secure Mail, and we see the below errors: "The size exceeds the limit set by your Organization's security policies."...
Cannot open PDF files downloaded from Secure Web
Issue: Error while opening a PDF file from Secure Web: "Invalid PDF format."...
How to Troubleshoot Scheduled Snapshots issues
This article provides general guidance to troubleshoot VM Scheduled Snapshot VMSS issues...
How Do I Remove an Inactive or Non-existent License Server From LUI Reports
This article describes how to remove XenApp and XenDesktop license servers from the License Usage Insights LUI service that are no longer in in use. These servers appear in the Server Status page in the LUI service with a “not reporting” status. Who is affected? Citrix Service Provider partners...
How Do I Configure Cloud Connector to Support a Web Proxy
The primary intent of this article is to provide steps on how to configure the Cloud Connector to support a web proxy. The Connector supports connection to the internet via a web proxy server. The Connector requires outbound connectivity on port 443. Both the installer and the services it install...
How to Attach Additional Disk to NetScaler MAS 12.0
Citrix ADM, formerly NetScaler MAS The article describes how to attach an additional disk to NetScaler MAS 12.0 and lower versions. Points to Note You can only add one additional disk to NetScaler MAS apart from the default 120 GB disk. Adding more than one additional disk is not supported. The...
QuickBooks Recipe
QuickBooks is an application that licenses and registers to the volume serial number of the local hard disk. When the license is created an encrypted file is stored that can only be unencrypted if the volume serial number matches the system it was installed on. When Unidesk creates a new desktop,...
Secure Mail gives Error: Your organization does not allow this action
- User opens Secure Mail. - Goes into Contacts. - Selects a contact. - Clicks on the contacts phone number. - Sees error message:Your organization does not allow this action...