5314 matches found
CPU consumed by a session on VDA mismatches associated session or published apps importance level
The CPU resource consumed by a session on a XenApp Server does not match the associated session and/or published application importance levels...
Unable To Launch VDI "Unknown Client Error 1110"
Citrix Workspace App connects to VDI over a VPN, failing with the following error. Socket error 10057 Unknown client error 1110...
Can't complete your request with SAML enabled in a Single Domain
Can't complete your request when logon Netscaler Gateway using UPN name with SAML enabled. On Storefront event log, we can see "An authentication attempt was made for user: [email protected] with realm context resulting in: Failed -1073741715" In Storefront Verbose log, we can see...
Default printer becomes "Webex Document Loader"
Even set the Citrix policy "Do not adjust the user’s default printer", the default printer becomes "Webex Document Loader" after logging in...
Failed to delete VM from Citrix Web Studio
Failed to delete VM from Citrix Web Studio. The virtual machine S-xxxxxxxxxxxxx was deleted. MachineFailure : S-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Internal error: Failed to delete virtual machine ErrorID : Citrix.MachineCreation.DataModel.MachineCreationDiagnosticException TaskErrorInformation ...
Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 5
Package name: xms10.15.0.10517.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: November 2023 Languages supported: English US Important notes about this update As a best...
How to Back Up Virtual Machine Metadata to a USB Device
When migrating a set of Virtual Machines VMs from one XenServer host or pool to another, it is necessary to back up and then restore the Virtual Machine Metadata. It is recommended that the Virtual Machine Metadata be stored on the same Storage Repository as the Virtual Machines. But, it is also...
How to move a file from one Netscaler to another via CLI using SCP.
Understand how to utilize the SCP command to move a file from one ADC to another via CLI...
Session window screen displays abnormal if windows size changes during session launch
Changing the screen size of the session window during the session startup process may cause problems with the screen display. If the screen size is larger than the session window, the screen displays a gray border. If the screen size is smaller than the session window, a truncated screen is...
How to re-register device profile on Citrix Cloud ADM for the Citrix cloud hosted Netscalers
How to re-register device profile on Citrix Cloud ADM for the Citrix cloud hosted Netscalers...
Citrix Virtual Apps Essentials and Citrix Virtual Desktops Essentials: EoS and EoR Azure Marketplace
Cloud Software Group has decided to end of sale EOS on October 31st, 2023, and end of renewal EOR, end of life EOL on May 31st, 2024, Citrix Virtual Apps and Desktops Essentials in the Azure Marketplace. This move is designed to improve our product line and deliver superior value and user...
Citrix Gateway unable to connect to Citrix Endpoint Management Cloud server
Citrix Gateway unable to connect to Citrix Endpoint Management cloud server due to SSL certificate issue Symptoms include the below, STA shows down. Secure Hub fails in Enrollments Secure Hub fails to access store...
How To Identify If SCSI Storage Repository Has Changed SCSI IDs
This article will help in identifying if the iSCSI/HBA Storage Repository SR has changed SCSI IDs and provide steps to repair it...
VDI not Available
“The VDI is not available” message is displayed in XenCenter after attempting to start a Virtual Machine VM. Background The additional details of “VDI is not available” error are not displayed. This article describes the error messages, the reasons for VDI not available error message, extract fro...
How to check the current TCP connection number of Gateway virtual server
It's not possible to check the current TCP connection number for gateway virtual server on NetScaler GUI, but it can be checked on the NetScaler CLI...
Power Shell script to gather the application list and the assigned group name
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Endpoint Management - How to load balance Exchange Servers
Steps to set up load balancing for Exchange Servers in Endpoint Management to ensure high availability and seamless user experiences...
Cross Site Scripting (XSS) Identifies NetScaler Redirect VIP as Vulnerable
NetScaler Virtual IP VIP configured for redirect is being labeled as vulnerable by Security Scanners for Cross Site Scripting XSS...
Set machines into maintenance mode through powershell
Should be able to set machines into maintenance mode though powershell commands...
XenMobile upgrade on VMware - boot fails with error: VFS: Unable to mount root fs
After update Endpoint Management aka XenMobile no longer boots with error: not syncing: VFS: Unable to mount root fs on unknown-block0,0...
How to check logs for monitor failures.
Sometimes monitors bound to a service or service group fail and the error is not descriptive enough of why the monitor check failed. In such times if the monitor is a user customized monitor or any of the built-in monitors that use a Pearl script to run such as LDAP, STOREFRONT,...etc., then the...
Fail to enumerate resource with "Cannot complete your request "error after configure SAML
Fail to enumerate resource with "Cannot complete your request "error after configure SAML All users have the same issue Issue happen after click "detect Workspace" on Storefront web...
Cannot decompress firmware package with error "invalid compressed data--format violated"
Running command "tar -xvzf build-xx-xxnc64.tgz" in NetScaler shell to decompress firmware package, but it fails with error "invalid compressed data--format violated"...
CVAD II Unable to connect to Database from DDC and getting an error "reenter controller address"
Re-enter controller address on DDC error on sql : SSPI Handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been closed. Reason: AcceptSecurityContext failed You will be able to find the authentication failures/logon...
The high MGMT CPU issue is preventing users access to Netscaler via GUI or SSH.
After upgrading Netscaler to version 13.1-42+, executing the "" command results in a high management CPU issue, causing users to be unable to log in to Netscaler via the GUI or SSH...
How to change the DNS for a Citrix Hypervisor
Change the DNS for Citrix Hypervisor...
Driver Disk for Mellanox mlnxen 5.9_0.5.5.0 - For Citrix Hypervisor 8.2 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Mellanox's mlnxen driver and wish to use the latest version of the following: Driver Module| Version ---|--- mlxcompat| Not applicable mlxfw| Not applicable auxiliary| Not applicable mlxdevm| 1.0...
XenServer stay in Disabled state after rebooting, after a while it got disconnected from pool
XenServer stay in Disabled state after rebooting, and after a while it got disconnected from pool. Try to enable host by CLI, it reports "Pool Master is unreachable" root@test-xs xe host-enable host=test-xs Seen from /var/log/xensource.log like below: Mar 16 11:28:48 test-xs xapi: debug||0...
NetScaler AAA sessions' explanation under "Reporting>Citrix Gateway>AAA>AAA sessions"
This guide provides an explanation of the "AAA sessions" section within the ADC Application Delivery Controller reporting, specifically under "Citrix Gateway."...
Citrix Workspace App Shows as Blank Page for Domain Users
Domain users can launch app/desktop via web successfully 2. Cannot see the add account page of Citrix WorkSpace App...
SNMP Manager cannot get data from NetScaler
SNMP manager cannot get data from NetScaler, getting error "No Response from " when doing snmpwalk in SNMP manager. root@Zabbix snmpwalk -v 2c -c Timeout: No Response from Note: The SNMP manager is Zabbix in this case...
NetScaler peer node status UNKNOWN in primary node
During setup of NetScaler High AvaliabilityHA, HA node 1 show status UNKNOWN in primary node. In NetScaler primary node GUI, 1. navigate toSystem High Availability Nodes , provide the peer node’s NSIP address in theRemote Node IP Address field and peer node's login credentials, 2. Click Create...
WAN Latency and DC Latency show as "NA" in ADM HDX Insight
customer found "WAN Latency" 、"DC Latency" and some metrics value appears as "NA" in ADM HDX Insight report. Like below:...
NetScaler NTP sync failure when NTP server Root Dispersion value greater that 1 second
NetScaler NTP sync failure when Root Dispersion value is larger than 1 second. Dispersion isthe maximum difference recorded between the NTP client and the NTP serverrecorded in seconds. Root Dispersion measures the maximum amount of variance between the NTP server and its known time source. If...
Application of HDX insight no data on ADM
Application name is Chinese. There is no data on ADM HDX insight. Desktop name is English. Data shown on ADM HDX insight...
NetScaler native OTP (One-Time Password) device registration failure
Can't register device for native OTP authentication in NetScaler...
Resetting RPC node password Timesout in HA
Under HA sync failed with error: "Unable to Authenticate with Primary, rpcnode password might have changed please reset it and try" When resetting it on Primary it times out...
TCP option lost when traffic go through TCP type Load Balance(LB) Vserver
TCP option lost when traffic go through TCP type Load BalanceLB Vserver: 1. Clients send TCP syn to NetScaler with TCP option segment: 2. Backend Servers do not receive TCP handshake with TCP option segment from NetScaler:...
Noticing exceptionally high current client connections for a single server within the service group
Go check Load Balance Virtual Server's Statistics data, under theBound Service Group Members Summary tab,you've observed that the Current client connection count of specific server is significantly higher than the other servers within the same service group. In NS shell mode, "nsconmsg ConLb=2...
"Connection Interrupted" error message will pop up when trigger disconnect from director or studio
• "Connection Interrupted"error message will pop up when admin user trigger disconnect from director or studio • If user directly click disconnect from toolbar or × ， issue won’t happen • Issue only happen for random users , not all users have this issue...
How to check jQuery version that used by NetScaler Gateway
NetScaler jQuery version check method...
How to add QR Code to the NetScaler Gateway Login page .
How to add QR file to the NetScaler Splash Screen...
HTML5 external users are not able to launch applications via Netscaler Gateway, Workspace works.
Users connecting externally are not able to launch connections with the Light HTML5 browser access but are able to launch with the Workspace App. Error displayed: "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance."...
Implementation of Client IP based Restriction in NetScaler Gateway to Delivery Group Resources
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Delivery Controller showing offline in Citrix Director
Newly added delivery controller shows as offline in Citrix Director...
STOREFRONT monitor status DOWN with reason "Probe failed" in NetScaler
customer found the Monitor result show "Probe failed" when binding STOREFRONT monitor to Load balance storefront service. There is no issue for TCP type monitor...
On-Prem ADM automatic backups failure for ADC instance
ADM auto backup ADC instance operation failed. End user may haveEmail alert if email notification enabled in ADM...
How to enable ACL logging for extended ACLs
This article is a guidance on how enable ACL logging for Extended ACLSimple ACL does not have this function...
NetScaler ns.log "Failed to process setclient for id , user due to "<license limit reached>""
Customer finds following message in /var/log/ns.log, which indicates some gateway users failed to login: Aug 14 09:17:01 x.x.x.x 08/14/2023:01:17:01 GMT xxxxxxx 0-PPE-5 : default SSLVPN Message 503230 0 : "Failed to process setclient for id , user due to " "...