VMware vSphere 6.5 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6.5 in Nov 2016and vSphere 6.5 Update 1 in Aug 2017. Basic compatibility testing has been performed between already released Citrix products and vSphere 6.5 / 6.5 update 1.As always, ...

Published application with XP compatibility mode enabled may cause intermittent black background

Published application with XP compatibility mode enabled may cause intermittent black background...

Applications not enumerating when logging in to Storefront

Applications not enumerating when logging in to Storefront...

How to set the keyboard to automatically pop up while opening the app with Receiver for iPad

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Users need to be able to access the keyboard in Receiver. We would like this function to come up...

Unable to boot target device to a server with error " Connecting to the Provisioning services. Please wait"

PVS:7.6: Facing issue with target...

Receiver install error "The requested operation has failed"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to install Citrix receiver on a new computer. Error "The requested operation has failed"or "A...

How to Set Up StoreFront with XenMobile Cloud For Providing a Unified App Store within Citrix Secure Hub

This article describes how to set up StoreFront with XenMobile Cloud for providing a Unified App Store within Citrix Secure Hub. Background This article provides instructions on how to provide a unified app store for mobile, Web/SaaS, and Windows applications to end users within Secure Hub...

Director does not show Logon Duration for all sessions

When viewing "Average Logon Duration" not all connections are visible...

30 seconds s​creen hang/ delay during session reconnections

If users reconnect to a disconnected session, Windows Screen "hang" for about 30 seconds on the Welcome Screen. New Logins are not affected, only reconnections...

Error: "Wrong database version is being used" After Upgrading Provisioning Server

The following error is displayed after upgrading Provisioning Server: The wrong database version is being used. Found version: 40 Expected version number: 60...

Authentication fails on Secure Hub Error "Check the credentials and try again"

Authentication fails on Secure Hub. Cannot enroll devices...

PVS 7.6: Target device not responding to boot command from PVS Console

PVS 7.6 Target device not responding to boot command from PVS Console...

Error: "There is insufficient memory for the Java Runtime Environment to continue" on XenMobile Server

The following error is displayed on XenMobile server logs: There is insufficient memory for the Java Runtime Environment to continue The following are the log files: Reading from ./tc1.hprof.old.core...Dump file created Mon Aug 08 08:45:30 PDT 2016OpenJDK 64-Bit Server VM warning: INFO:...

Unable to send emails with attachment with error "Can't Send Mail. Your message has been moved to the outbox..."

Users are unable to attach files to their emails. It fails with the following error: Error: "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...

PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"

Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...

Unable to Reset Citrix PIN without re-enrolling with Certificate Based Authentication enabled

Question: With Certificate Based Authentication configured as the only authentication method on the NetScaler Gateway, when attempting to reset the Citrix PIN in Secure Hub, the user is required to re-enroll the device. Answer: With Certificate Based Authentication as the only authentication...

PVS 7.6 CU1: Write cache getting filled up automatically.

Desktops are crashing once vdiskdiff.vhdx fills up...

Process to update XenServer Tools on PVS image with PVD

Process to update XenServer Tools on PVS image with PVD...

User Cannot Connect To Anonymous Store Without Username And Password.

Issue: User cannot connect to anonymous storewithout username and password. Steps To Reproduce The Issue on Receiver 4.4 Create a Store for Unauthenticated users in StoreFront 3.0. Confirm that Advertised is set toNo for this store Install Receiver 4.4. Add the Store URL for the Unauthenticated...

Print screen fails in ICA/HDX session

Print screen fails in ICA/HDX session...

Increase RAM for XenServer VM's through Command Line Interface.

Increase RAM for XenServer VM's through Command Line Interface. If the RAM editing option is grayed out through XenCenter...

Storefront - generating event viewer warning - " The Receiver for Windows package file could not be found at the path"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Event viewer on storefront server is generating warning event ID 4 " The Receiver for Windows packag...

Error "Cannot Connect to Server" when configuring receiver externally

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While configuring the receiver; We may get the error message still beacons are perfect to connect...

Error: "FullAdmin or MachineAdmin Permission Required" in XenDesktop Setup Wizard

XenDesktop setup wizard fails with permissions error. "XenDesktop FullAdmin or MachineAdmin permission required"...

Error: You Have not Chosen to Trust "Certificate Authority" from MAC Devices

SSL Trust issue on Mac...

StoreFront Upgrade Failure:"An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop CitrixSubscriptionsStore service on computer."

Event ID 0:" Installation of '..\CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation." CitrixMsi-CitrixStoreFront-x64 log file under C:\Windows\Temp\Storefront\ "An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop...

Secure Web unable to access Internal Links with Split Tunnel set to ON via NetScaler Gateway

While trying to access Internal Links or external links with Split Tunnel ON, gets error message as: 'Could not find hostname'...

Change "User Name" text at login page

In order to avoid confusion for users we need to change the text on the StoreFront webpage from "User Name" to "eID" in order to match nomenclature in use at our university...

SAML logons fail on replicated Storefront Server

SAML enabled logons via Storefront configured and working on one SF3.0 server. When trying to setup a second one and after joining it to the server group we get "cannot log on using smart card". If we uninstall SF from that server and reinstall and configure it manually do not add it to the serve...

How to Silently Remove and Clean-up Application Shortcuts from Citrix Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. To have the Citrix Receiver silently remove application shortcutsfrom their Citrix Receiver thatthe...

How to restrict access to the XenMobile Server Admin console

This will allow us to restrict the access and allow only specific IP addresses to reach the management portal of the XenMobile Server...

Full Control Permissions Granted to All Users in Profile Management

The Full Control permission has been granted to each user. For example, when a new user is created in Active Directory and logs on for the first time, a folder is created for that user in the user store. However, all users have permission to access that folder and perform operations on it...

Error: "Connection Failed due to Security Policy" on Citrix XenMobile Apps

The following error is displayed on Citrix XenMobile Apps: "Connection failed due to a security policy"...

Wyse Zero Client Unable to Log On to StoreFront

Wyse Zero Clients are unable to log on to StoreFront. The following error is received: Start roaming account , Citrix Sign-On failed This issue occurs after rebooting one of the devices. The devices that are not yet rebooted are working without any issues...

Error: General error while launching applications through android receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error when launching applications through android receiver when coming through...

Users not Being Prompted for Citrix Receiver Upgrade Upon Logon to Storefront Web URL

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users not being prompted to upgrade Citrix Receiver when it is available...

Error: "The Citrix WEM Agent Host Service service hung on starting", Netlogon prevented from starting

The Citrix WEM Agent Host Service fails to start with the following error message: "The Citrix WEM Agent Host Service service hung on starting." As a result,the Netlogon service is prevented from starting becauseNetlogon depends on the Citrix WEM Agent Host Service...

Secure Web - Error: Cannot open the page - too many http redirections

After the NSG Session times out and the user attempts to start Secure Web, the following error message appears "Cannot open the page - too many http redirections " - then it disappears and a message "Check your credentials - Logon " appears. " 2016-11-11T08:02:45.345+0100 ",,INFO...

Warning message on storefront console "There are no certificates associated with this storefront server."

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Boot Signal fails while reboot and shutdown signal works properly

The machines created from Streaming VM setup wizard are unable to boot when boot signal is sent from the PVS console. If we send the reboot or shutdown signal it reboots or shuts down the machines...

Error :While Importing RSA Token from Secure Mail

When trying to import a token from Secure Mail into the RSA SecurID app that is outside of the XenMobile Secure App container, an error message is received...

How to Verify the Maximum Transmission Unit For a Given Network Path

When implementing jumbo frames for storage it is important to verify what the actual Maximum Transmission Unit MTU is for the path between your host and storage unit. The steps included in this document will return a quantitative value unique to the given environment...

MDX Apps Not Visible on Citrix Secure Hub

In Citrix Secure Hub the users could previously see all of the Wrapped XenMobile Apps as being available for download. Now on Secure Hub there are no Apps shown in the Store...

Android devices cannot launch apps after updating VDA agent to version 7.11

After upgrading VDA to v7.11; Receiver for Android users cannot launch published Apps or Desktops. The following error message is observed on the Android devices: "The common name on the ID certificate is not what was expected" In addition, the receiver logs shall contain similar stack trace: 09-...

Microsoft Excel 2010 crashes when Profile Management is enabled

When a user launches Microsoft Excel 2010 when Profile Management is enabled, Excel crashes and the application closes...

How Do I Monitor NetScaler MAS Resource Consumption?

This article describes how to monitor NetScaler MAS resource consumption. Background NetScaler Management and Analytics System is a single unified solution that helps administrators perform various tasks such as infrastructure management, application management, orchestration, and gives complete...

How to Limit One Session Per User on NetScaler Gateway?

This article describes how to limit one session per user on NetScaler Gateway. Use case An administrator wants to ensure that at any point in time a given user can only have one active session with NetScaler Gateway. Administrators can use a session policy or the global NetScaler Gateway settings...

Unable to Delete Device From XenMobile Console

Deleting a device from XenMobile console reports an error and the device is not deleted from XenMobile console...

XenServer Host become responsive In Reboot/Shutdown

XenServer hangs on reboot with following message in serial logs Sending all processes the TERM signal... Sending all processes the KILL signal... Saving random seed: Syncing hardware clock to system time Turning off swap: Unmounting pipe file systems: Unmounting file systems: Please stand by whil...

Compatibility of NetScaler with TLS 1.1 - 1.2 and Client Authentication with Citrix Receiver

NetScaler GatewayNG 11.0 version enabled for Client CertificateCC authentication with TLS 1.1,TLS1.2 enabled. 2. Citrix Receiver 4.3 or 4.4 installed on Client Machine. 3. During logon to Gateway, browser pop up to select client Certificate and then successfully login to enumerate the...