Delivery Controller cannot get License Server site information

The Delivery Controller cannot obtain the License Server site configuration. No License Server is registered...

Receiver | keyboard language set on VDA is over ridden by the one set on the endpoint

User from non domain joined endpoint logs on the VDA Language set on the VDA is overridden by the one set on endpoint machine Receiver. We want to ensure that the keyboard language set on the VDA is the one user gets inside the session. In other words, keyboard language set on the endpoint Receiv...

Cannot run Windows updates on Office layer due to error C80001FE (4.x, 2.x)

Windows update succeeds on a new OS layer version but reports error C80001FE when a layer with Microsoft Office is booted with the new OS layer version. This may be caused by hiding an update in the OS layer...

TRIM and PVS: vDisks may Reduce in Size after a Merged Base

After performing a Merged Base operation on a vDisk that is utilizing the VHDX file format, the resultant merged base VHDX file may be smaller than the original base VHDX file. For example, this behavior might occur in situations where files are deleted in a particular vDisk version, and these...

PVS targets using MAK Licensing intermittently fail to reactivate

PVS targets using a vdisk that has the radio button set to MAK licensing will intermittently fail to reactivate after rebooting. PVS CDF traces may also show an error that the device does not exist in the VAMT database. "Device: 10.10.10.10 not found in Vamt database."...

Secure Mail - Use Safari as the Default Browser - No Browser Installed

From Secure Mail on the iOS devices you could receive this error message "No Browser Installed. Please install Secure Web or another web browser to open this link" when try to open a hyperlink or a url from an email message. The iOS device has the standard Safari browser installed...

Elastic Layering Logs

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MDX Toolkit - error when wrapping android app - APKTool Error

MDX Toolkit version: 10.8.5 on-prem and cloud. -This article explains how to fix the issue on the on-prem version- When MDX Toolkit is trying to re-compile it shows the following error: "Re-compile the app using APKTool 2.3.1 and it fails" Complete log of the error is shown below: De-Compiling th...

Bluefin (Ingenico) IPP320 failing to communicate with Sage Exchange Desktop via ICA Channel Serial COM Port

Serial COM port redirected device Bluefin Ingenico IPP320 with encryption, fails to complete the communication with the Sage Payment Solutions...

How to restrict users to access device settings on Samsung devices in KIOSK mode

Restrict users to access device settings in Samsung KIOSK mode...

Application Security rules might not be enforced properly when multiple users simultaneously log on to the same server OS machine

When multiple session support is enabled on a Windows server OS machine, Workspace Environment Management WEM application security rules of previously logged on users are replaced by rules of a more recently logged on user. For example, if a rule is assigned to user1 but not to user2, when user2...

App Layering: Failed to Reattach Disks to the Desktop that were Temporarily Attached to the CachePoint Appliance

The error appears when rebuilding a desktop...

XenMobile Server - Netscaler Gateway Credential certificates (PKI) do not auto renew within the 60 days renewal time set

Question : XenMobile Server - Netscaler Gateway Credential certificates PKI do not auto renew within the 60 days renewal time set ? Answer : The NetScaler Gateway Credentials certificates are the user certificates which are directly bound from the Credential Provider to the NetScaler Gateway. Hen...

Enterprise Applications are not Auto Updated

Application marked as "Required" are not updating automatically on the device. User is required to update the application from Secure Hub...

XenMobile Loses Delivery Groups Association After Changing Group Names in Active Directory

After changing Active Directory group names, XenMobile Server can't see the users in the correct groups...

Error: "Network staging validation failed." When Applying Configuration to NetScaler SD-WAN

The following error is displayed when uploading the site configuration tar.gz file on NetScaler SD-WAN: Software package for NetScaler SD-WAN 1000 is missing. Network staging validation failed...

Unable to Sign On to SecureHub

Enrolled User unable to login to Secure Hub, while 2 users in Active Directory have same UPNUserPrincipalName. The Active Directory Users and Computers MMC ADUC will enforce unique values, However, duplicate values for userPrincipalName can be assigned to the users via code. Consider In AD that 2...

FAQ : Enterprise Application Silent Installation

Question: Is it possible to upgradeEnterprise appsby using'silent installation' on mobile devices? Answer: The 'silent installation' of apps means that the user of the device does not receive any prompts to update or install the app. Instead, the app updates or installsitself automatically in the...

Unable to Enroll with SecureHub - Error: "Invalid Credentials"

Users unable to enroll device in XenMobile Error: "Invalid Credentials" Other users are able to enroll on the affected device, however the affected user is unable to enroll...

XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"

When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...

SecureMail: Unable to send emails "You cannot send the mail"

Only one user couldn't send mails, it failed with error message "You cannot send the mail" unable to send mails or reply to mails with or without attachment. The user is able to receive emails successfully...

Understanding Workspace Environment Management (WEM) System Optimization

The WEM System Optimization feature is a group of settings designed to dramatically lower resource usage on a VDA on which the WEM Agent is installed. These are machine-based settings that will apply to all user sessions. Managing Servers with different Hardware Configurations Sets of VMs may hav...

How to generate a complete crash dump file or a kernel crash dump file in vSphere by using an NMI from the ESX host

When you have a computer that is frozen but not crashing, you might need to have an analysis done on a DMP file produced while the machine is in its hung state. You may want to use the CTRL+SCROLL LOCK+SCROLL LOCK keyboard shortcut to generate a crash dump file. This shortcut may be useful in...

"Updates for other Microsoft products when I update Windows" Grayed out in Windows 10

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[NetScaler Gateway Trace Study] - App Launch Through NetScaler Gateway

This trace study looks at a successful application launch via NetScaler Gateway. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 Client: 10.90.41.87 SF: 192.168.0.6 XA: 192.168.0.3...

How to Perform a Partial Site Upgrade in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 has been designed to accommodate large scale deployments, with the capability of supporting up to 2500 sites. The partial site upgrade feature is one enhancement that will accommodate such large scale deployments. This feature allows administrators to stage upgrades at...

NetScaler SD-WAN DHCP Address Not Renewed After ISP Router Changed

NetScaler SD-WAN is configured with the ISP router as DHCP server. After replacing the ISP Router, NetScaler SD-WAN appliance does not renew the IP address from the new ISP router. The IP address is renewed automatically after some time, may be after few days in some cases...

Keyboards Fail to Map in ICA Sessions From Non-Windows Receivers such as Mac, Linux and HTML5

After an in-place upgrade of Remote PC VDA's from version 5.6.400 to 7.6.300 keyboards would fail to map in ICA sessions from non-Windows Receivers such as Mac, Linux, and HTML5...

How to Verify Password for an Encrypted SSL Certificate Key File

This article explains how to use OpenSSL to decrypt a keyfile that was encrypted by a password. Background On NetScaler, when creating an RSA Key, you can change the PEM Encoding Algorithm to DES3 and enter a permanent Passphrase. This encrypts the keyfile and protects it with a password or pass...

App Layering 4.X - how to change ELM appliance administrator password

App Layering 4.X - how to change ELM appliance administrator password...

Secure Web with PAC File unable to authenticate fails with http 407 error

While evaluating XenMobile with Secure Web with PAC File,Webproxy after reading the PAC file request Authentication, but it seems that Secure Web does not provide authentication. Therefore we get an Authentication failure from the Webproxy on the webpage of the Proxy within Secure Web. MDX Settin...

How to Install and Collect ADB logs on android device

Requirement is to download the ADB software in order to take real time logs from the Android device...

Error : "Cannot Connect to Server" with Citrix Receiver for Mac 12.7, Unable to Launch Applications

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Mac Receiver 12.7: Unable to launch application Error: "Cannot connect to server" while connecting...

Deploy the Latest Receiver for StoreFront

Change the preinstalled Receiver client to the latest version by overwriting it with the newest version...

SDX backups not being transferred back to MAS appliance

Backups seems to be started on SDX but not getting transferred to MAS. You can see the backups are created on the SDX but they are never transferred back to MAS server. Backups present on the SDX: You will see these errors in the MAS logs: mpsconfig.log: Thursday, 11 Jan 18 07:41:33.394 +0100 Err...

Citrix Provisioning Services: Slow Login Performance with Windows 10 VDA Machines

When we are using Windows 10 Target Devices with Provisioning Services, we have observed long login times in RDP/Console/ICA as well as slow performance when we are in the Desktop Session. System Interrupts are observed to consume high CPU at the same time, locally installed applications takes lo...

NAT with SD-WAN explained with Case study

Assistance required with NAT configuration...

TLS and SHA2 Support with Citrix Receivers

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. To use TLS encryption for Citrix Receiver Communications, following table describes the minimum Citr...

App Layering - Best Practice for Printing

Best practice and guideline for printing in 2.x and 3.x. Create a printer layer for your printers for ease of updating and troubleshooting any problems Layering of printer drivers is recommended Use inbox drivers vs. 3rd party drivers Create a GPO or logon script to define a default layer...

VDI desktop is consuming multiple RDS licenses.

Multiple per device RDS CALS are issued to the same VDI...

App Layering: How to specify or disable SSL protocols and ciphers in the ELM

Modern security requirements often specify disabling certain SSL protocols or cipher families. The ELM uses an Apache web server daemon for accessing the Management Console UI. Citrix keeps the ELM deployment images up to date with modern requirements requiring TLS 1.2, disabling SSLv3, disabling...

New Lossless Compression Codec (MDRLE) Added to HDX Thinwire Graphics

There are 3 Thinwire bitmap encoding modes used in current XenApp and XenDesktop Server OS and Desktop OS VDA graphics remoting: Full screen H.264 Thinwire Plus Thinwire Plus with selective H.264 Legacy GDI remoting uses the XPDM Remoting driver and so does not use a Thinwire bitmap encoder Curre...

Windows 10 April 2018 Update (v1803) – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On April 30, 2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'April 2018 Update' v1803. This article is intended to capture known issues with Windows 10 v1803 tha...

NetScaler Gateway is Unable to Access XenApp Applications

XenApp and XenDesktop are placed behind the NetScaler Gateway. User attempts to access the application and get the below error message: Unable to launch applications. Contact your helpdesk...

Signing Certificate Shows Expired Certificate in the Device

After renewing the SSL certificate, signing certificate still shows as an expired certificate in the device...

SQL query report needed for licensing users

How to verify the amount of licenses you are using by XenMobile users...

RADIUS Group Extraction Failing with Error "Extracted group : Null"

NetScaler unable to extract the group from the Radius server and we get the following response from the Radius server"Extracted group : Null" in aaad.debug log...

How to Collect Diagnostic Data on NetScaler SD-WAN Appliance

This article describes how to capture diagnostic data on NetScaler SD-WAN WANOP appliance using Graphical User Interface GUI...

Error "Windows cannot verify the digital signature for this file referencing unirsd.sys

When trying to edit a layer or publish an image with any Elastic Layering option turned on basically, any operation where our filter drivers are involved, the machine will have a boot failure, referencing File: \Windows\system32\DRIVERS\unirsd.sys, Status: 0xc0000428, Info: Windows cannot verify...

Layering multiple Office Components (Word, Visio, Project, Outlook, etc.)

There are a couple of places this can go bad. One is, never run any Office component in the Install Machine. The first time Office runs, it writes some machine-specific information into the registry, and if that layer then wakes up on another machine, it has to go through the configuration again...