5317 matches found
App Layering: How to force the ELM to use a specific SMB version for file servers
In the ELM, when connecting to a file share, we test all the SMB versions that we support, from top to bottom, until we get a successful login. We specifically try 3.02, 3.0, 2.1, 2.0 and 1.0, in that order, before giving up. An SMB server is supposed to return "Not Supported" when an attempt is...
Receiver for Windows Crypto Kit Updates
Overview of the Crypto Kit updates in Citrix Receiver 4.12 and above Receiver for Windows 4.12 and laterprovidesupport to DTLS v1.2 for connections to the VDA. The latest Crypto Kit has deprecated all TLSRSA cipher suites. But, to support backward compatibility with older versions of VDA before...
PVS Accelerator fails to cache and shows status: "Incompatible protocol version"
When PVS Target Devices that have been configured for PVS Accelerator caching boot, the XenServer PVS Accelerator fails to initialize the caching correctly. The caching status of the target will change from Stopped to Initialized and then eventually to"Incompatible Protocol version"...
VMware vSphere 6.7 - Citrix Known Issues
Citrix is committed to ensuring compatibility with the latest VMware Hypervisor releases. VMware released vSphere 6.7 in April 2018. Note: This is a live article, and is updated as and when the new information becomes available. For Current Release, vSphere 6.7 is supported with Virtual Apps and...
The Stream process is not running on the PVS server
Smart Check has detected that the StreamProcess.exe isn't running. This process is responsible for allowing target devices to acquire images from the vDisks contained in the vDisk store...
FAQ: Badge Behavior and Notifications Behavior for End Users
This article provides frequently asked questions and answers for Badge behavior and Notifications behavior. Badge Behaviour for End Users Q: What does the badge count represent? A : The badge count represents the total number of unread count of mails for your entire inbox folder. Q: Do I still ha...
Cannot run Windows updates on Office layer due to error C80001FE (4.x, 2.x)
Windows update succeeds on a new OS layer version but reports error C80001FE when a layer with Microsoft Office is booted with the new OS layer version. This may be caused by hiding an update in the OS layer...
Secure Mail - Use Safari as the Default Browser - No Browser Installed
From Secure Mail on the iOS devices you could receive this error message "No Browser Installed. Please install Secure Web or another web browser to open this link" when try to open a hyperlink or a url from an email message. The iOS device has the standard Safari browser installed...
Receiver (4.9|4.10|4.11) installation stuck at setintegritylevel.exe while installing it through Non interactive desktop of a Admin user.
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Symptoms observed are as follows: 1. During installation of RecfWin 4.9/4.10/4.11 from the Non...
FAQ: Citrix Insight Services (CIS)
Citrix Endpoint Management, using technology formerly called XenMobile This article contains answers to frequently asked questions aboutCitrix Insight Services formerly known as TaaS. Contents General Citrix Insight Services Plug-ins Security Considerations File Uploading Analysis Feedback Genera...
XenMobile OnPremise: Push Required apps in XenMobile by enabling the server property
Push Required apps in XenMobile by enabling the server property. Note: This article refers to XenMobile MDM OnPremise instance only...
The DB user's privilege on XenMobile server
Question: What kind of privilege is required for admin which requires when XenMobile DB configuration is done. Answer: Account needs to have the below privileges or else XenMobile cannot do certain action without the permission on the DB. db owner db creator public...
Receiver install error "DVCRenderingAdapter.dll failed to register"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While installing Receiver, users may encounter an error like: "DVCRenderingAdapter.dll failed to...
StoreFront 3.12.1000.1 - Customize the browser tab name when browsing the SFWeb URL
Renaming the browser tab name when browsing the SFWeb URL...
XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"
When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...
[NetScaler Gateway Trace Study] - App Launch Through NetScaler Gateway
This trace study looks at a successful application launch via NetScaler Gateway. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 Client: 10.90.41.87 SF: 192.168.0.6 XA: 192.168.0.3...
NetScaler SD-WAN DHCP Address Not Renewed After ISP Router Changed
NetScaler SD-WAN is configured with the ISP router as DHCP server. After replacing the ISP Router, NetScaler SD-WAN appliance does not renew the IP address from the new ISP router. The IP address is renewed automatically after some time, may be after few days in some cases...
How to Verify Password for an Encrypted SSL Certificate Key File
This article explains how to use OpenSSL to decrypt a keyfile that was encrypted by a password. Background On NetScaler, when creating an RSA Key, you can change the PEM Encoding Algorithm to DES3 and enter a permanent Passphrase. This encrypts the keyfile and protects it with a password or pass...
Troubleshooting Gateway Insight on NetScaler MAS
Troubleshooting Gateway Insight on NetScaler MAS...
Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS
Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...
Unable to See All Virtual Servers Present on an Instance Using NetScaler MAS
Unable to see all the virtual servers that are present on an instance using NetScaler MAS...
How to Install and Collect ADB logs on android device
Requirement is to download the ADB software in order to take real time logs from the Android device...
PVS 7.15 - Unable to boot target devices due to TFTP timeout error
While booting up PVS 7.15 target devices, it fails with "PXE - E32: TFTP open timeout"...
Enable Alt-Tab Hotkey Within A Citrix Desktop Session - Citrix Workspace App
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Executing ALT+TAB keys, toggles opened applications on endpoint machine instead of Citrix Desktop...
Prevent iOS Receiver from using weak ciphers when connecting to NetScaler Gateway
How can Receiver for iOS be configured to not use weak ciphers that are susceptible to the Bleichenbacher attack?...
VDI desktop is consuming multiple RDS licenses.
Multiple per device RDS CALS are issued to the same VDI...
Configure StoreFront with OKTA
This article illustrates how to configure StoreFront to use OKTA for authentication using SAML metadata exchange...
[OST]French Canadian Keyboard not mapping properly to VDA from Mac
French Canadian special accent characters not displaying correctly when accessing a Windows 7 VDA from a Macclient device with Receiver for OSX 12.4. On a Mac with a French Canadian keyboard, the circumflex character ^ is not mapped as expected with Receiver Macversion 12 connecting to a Windows ...
How to script removing and rescanning "Ghost NIC" devices in Windows
It's sometimes necessary to run DevMgr in "nonpresent device" mode to remove all nonpresent NIC devices, and sometimes the present NIC too, and then rescan the network to fix problems. It's possible, using the Microsoft Windows Development Kit tool DEVCON.EXE, to script this operation if you know...
App Layering: Test SMB File Share function says permissions incorrect
When configuring a Network File Share for the ELM in App Layering, you get the error "Permissions incorrect on the file share for the path: . Please contact Support for more information."...
How to use tagged VLAN Network on management interface
This article introduces the configuration details of using tagged VLAN network on management interface on different use scenarios...
NetScaler 11.1 - Services flap on VPX/Interface hangs observed on XenServer
Services flaps on VPX/Interface hands observed on XenServer...
Upload Failed due to an Internal Error - When Upgrade SD-WAN Center 9.0.0
When a customer attempts to upgrade their SD-WAN Center from 9.0.0 to versions 9.1.0 or above, they face the below error message in the GUI: Customer can also see the below error message in their browsers: Warning: POST Content-Length of 76632859 bytes exceeds the limit of 62914560 bytes in Unkno...
Configuring Citrix StoreFront with the Secure Browser Service
This article describes how existing on-premise XenApp/XenDesktop customers can integrate and deliver Secure Browser via their existing Storefronts to end users...
Receiver Warning: "A Potentially UNSAFE Connection to the Computer Has Been Initiated"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. -Getting warning message:"A potentially UNSAFE connection to the computer has been initiated" when...
PowerShell script to check what vdisk version is being used
Looking for assistance with powershell script to check what vdisk version on the PVS is being used by the VDI desktops Target Devices...
EDT Security using DTLS
EDT Security using DTLS As from XenApp and XenDesktop 7.16 VDAs, DTLS is supported refer to the Windows OS VDA 7.16 Schannel library support for DTLS article. This means that backend connection between NetScaler and the VDA could optionally use DTLS. In addition, Receiver could optionally use DTL...
Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...
Socket and SSL error messages in Receiver for Windows 4.10
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Protocol driver error message in earlier versions While using receiver a common error that you might...
How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...
How to Re-Enable Camera when it is Blocked by Restriction policy
How to Remove Restriction Policy from the iOS Devices without Re-enrolling. For Eg:- Customer has pushed the camera restriction policy to the Delivery Group to block the camera access for the users and now want to remove the unblock the camera to their end users by moving into other delivery grou...
XenMobile: How to Block apps on iOS device
How to Block already/going to be installed apps on iOS devices using restriction policy...
Troubleshooting NetScaler and NetScaler Gateway License Issues
Find the resolution based on the exact error message in the /var/log/license.log file. An Invalid Entry in /nsconfig/hosts An Invalid Entry in /nsconfig/rc.conf An Invalid Date in the System An Expired License A Corrupted License File An Invalid Entry in /nsconfig/hosts Error 1:33:22 lmgrd Unknow...
Various Connection Method Behaviours of Mobile Citrix Receiver with StoreFront and NetScaler Gateway
The following scenarios provide an understanding of when to use the StoreFront server FQDN and/or NetScaler Gateway FQDN in an App Controller solution when connecting from a mobile device: Internal Users Connecting to StoreFront Server Scenario 1 – Legacy PNA Site and No Store Available Scenario ...
WEM Console Access error: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service..."
When attempting to connect to the WEM site using the WEM Admin console, the following message appears: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management...
Error while creating WEM database: "Database creation error!"
Database Creation Wizard produces the following error while creating a new WEM database: "Database creation error!". The Citrix WEM Database Management Utility Debug log file located in "C:\Program Files x86\Norskale\Norskale Infrastructure Services" reports the following error when attempting to...
'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists' App Layering/Unidesk 2.x: Desktop Task Fails
Desktop edit fails with 'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists'. Note, "A configuration error exists" could also apply to an inconsistent snapshot configuration on the VM, so see this KB article as well...
Some WEMs Agent are failing to check in with WEM Broker
Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...