Issues with public store microsoft dynamic application with per app VPN

,Able to launch the application successfully however after entering the url in the application it gives the error "Your server is not available or doesn’t support this application"...

Citrix Provisioning: How to update a vDisk – Versioning Method

How to update any vDisk using versions without any downtime...

Office not Activating in App Layering (incl. MCS Image Prep OS Rearm Failed)

Due to the complexity of Microsoft licensing, App Layering utilizes our own set of scripts to ensure Windows & Office activation. These scripts are a part of the "Citrix App Layering OS Machine Tools," and their misconfiguration is the leading cause of the "Image Preparation OS Rearm Failed" erro...

Delivery Controller cannot contact vCenter server after certificate update on vCenter

Delivery Controller unable to contact the vCenter server aftercertificate update onthe vCenter server...

ISSUE: Policy state pending or failed for Android devices

This purpose of this article is to help Xenmobile administrator troubleshoot issues related to Android policy deployment failures and also provide additional information on settings up XMS server with right values...

"This page can't be displayed" When Trying to Create a Connector

When attempting to create your first Connector in Citrix App Layering, the new browser tab is created but does not load the Connector Configuration page. Instead you see this error:...

Web-camera redirection not working with Windows N and KN editions

Customers have reported to Citrix Technical Support that web-cameras are not being redirected into ICA sessions if the VDA is of type: Windows 7 N, Windowns 8 N or Windows 10 N or KN. What is Windows N and KN? https://support.microsoft.com/en-ie/help/11529/what-is-a-windows-7-n-edition- Labeled "...

How to troubleshoot PVS TD bootup error 'BNIStack failed,network stack could not be initialized'

In PVS environment, a very common error is the 'BNIStack failed' loop restart error During target device boot up, a 'BNIStack failed,network stack could not be initialized' occur, then target device had to reboot again, and the next new bootup encounter same error and reboot again and again. This...

SSL configuration on VDA

See Citrix Virtual Apps and Desktops documentation Enable TLS on VDAs...

XenMobile Policy State Pending or Failed for iOS Devices

This purpose of this article is to help XenMobile administrator troubleshoot issues related to iOS policy deployment failures and also provide additional information on settings up XenMobile server with right values...

How to Create Web Link for Specific Citrix Secure App in XenMobile Store

This article describes how to create web link for specific Citrix Secure App in XenMobile Store...

Allow access to Secure Hub.apk file for Samsung Knox enrollment

Entering the path to the Secure Hub.apk file is not working when trying to enroll in Samsung Knox...

Per App VPN with Citrix Endpoint Management and XenMobile

You can configure the per-app VPN feature to establish connection to internal resources in full VPN mode...

Users show as Anonymous in XenMobile Server

Users are listed as 'Anonymous' inXenMobile Server after moving their Active Directory Security Group to a new OU...

XenMobile Server is in recovery mode "application failed to start"

Could be observed in multiple scenarios 1. Unable to access one of the node in the cluster. 2. Server went into recovery mode while upgrading or applying patch 3. Server went into recovery mode when the database is not accessible 4. SQLserverran out of space for log drive Node in recovery mode an...

Cannot Start App - Federation Authentication Service

The application launch fails with an error "Cannot Start App" once FAS is enabled on the StoreFront. On the StoreFront you will see Event ID 28 and on FAS server you will see Event ID 123...

Windows / Office is not activating on App Layering images - "runipkato" file not present

Windows and Office can show as not having activated or not genuine copies of Windows after booting up an image created by Citrix App Layering...

Difference between Fast Clone and Full Clone

Q : When using Machine Creation Services to create a Machine Catalog containing desktop OS VMs, you can now choose whether MCS provisions thin fast copy clones or thick full copy clones. What's the difference between them? Ans Since Machine Creation Services MCS was first released in XenDesktop...

Access camera role from gallery via Secure Mail

Users wanted to access camera role to attach to an email in android devices. In Secure Mail, if we set the Inbound Document Exchange open in to Restricted, on any Android device, our only options when using Secure Mail to attach a photo are – Last photo taken or to use the camera to take a pictur...

App Layering 4.1 - Failed to Create Layer, 'A specified parameter was not correct. url'

When attempting to create a layer, the error below is displayed: ​Failed to execute the script: vCenter returned an unexpected failure = Fault Code: 'ServerFaultCode' FaultMessage: 'A specified parameter was not correct. url' Details: "attributes":"xsi:type":"InvalidArgument","invalidProperty":"u...

7.13 VDA install hangs installing prerequisites (App Layering)

VDA installation hangs at the prerequisite screen. Depending on your version of the VDA software, it should look similar to this:...

XenMobile not renewing Device Identify Cert automatically on iOS devices

The device identity certificates apple profile, apple mdm , ios agent that are pushed from the Xenmobile is valid from the date of enrollment for 2 years . The certificate shouldrenew automatically. However these three certificates are not renewed and hence the device becomes unamanaged and all...

ACR/SR Behavior Change with Receiver for Windows 4.7

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. ACR/SR is enabled out-of-the-box after users upgrade XenApp/XenDesktop to 7.13 or newer along with...

Error: "You have not chosen to trust...'' When Launching Applications Using Citrix Receiver Through NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users may receive the following error when launching an application with Receiver for Windows 4.7,...

FAQ: XenMobile Per App VPN

Can Per App VPN be configured for MAM only devices No, Per App VPN does not support MAM only devices. With the iOS per app-VPN feature, you can leverage the VPN profile in conjunction with the Citrix VPN app on a XenMobile-managed iOS device. There, you can establish an on-demand VPN tunnel to th...

Cannot download the attachment in Secure Mail

Users cannot download the attachment in Secure Mail, and we see the below errors: "The size exceeds the limit set by your Organization's security policies."...

proxy server seeing Android traffic from client IP

Your proxy server may see the client IP from Android devices where as iOS it sees and expects the subnet IP of the NS. How to filter traffic using the Subnet IP address for Android Devices?...

How to install applications that require joining the domain with Citrix App Layering

Question: During new layer creation, we need to join the domain to successfully install our applications. However, we read that only the platform layer should be joined to the domain - can we join the domain while creating an application layer? Answer: You can temporarily join a packaging machine...

SCOM "StoreFront Store Service Probe Status" failure on credentials

When the store is configured with “Trusted Domains Only”, alerts may be logged in the Operation manager console stating that the Storefront Store Service Probe failed withError description: "Could not get credentials" More information can be obtain about the authentication attempt by enabling...

Citrix Receiver Desktop Viewer Toolbar ‘charms’ and ‘app commands’ don't work

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information In the Citrix Receiver Desktop Viewer Toolbar, we can see the ‘charms’ and ‘app commands’ shortcuts, but...

CVE-2017-9231 - XML External Entity (XXE) Processing Vulnerability in Citrix XenMobile Server 10.x and 9.x

Description of Problem An XML External Entity XXE processing vulnerability has been identified in Citrix XenMobile Server that could allow an unauthenticated attacker to retrieve potentially sensitive information from the server. This vulnerability has been assigned the following CVE number:...

Frequently Asked Questions During NetScaler MAS Troubleshooting

Citrix ADM, formerly NetScaler MAS The following section lists some of the frequently asked questions during diagnosis and troubleshooting of NetScaler MAS issues: How to verify the NetScaler MAS build version using CLI and support file? How does MAS fetch all the dashboard related data from...

Power Managed Server VDA's does not receive shutdown request

Randomly some of the Power Managed Server VDA's receive a shutdown request approximately 20 mins after the scheduled reboot and do not power on automatically and remain Turned Off. Scout logs detect the following: Some Power Actions are marked as failures by Broker possibly because VDAs are not...

XenMobile MDX Service

You can use the XenMobile MDX Service to prepare iOS and Android mobile apps by wrapping the apps with MDX, an app container technology. You then manage the apps with XenMobile. You can use the XenMobile MDX Service to wrap apps created within your organization or to wrap the Citrix XenMobile App...

VPP Required Apps Might Fail to Install on XenMobile Managed Devices

When too many VPP apps are pushed as required apps, installation may fail. The logs will show the following error. ErrorCode returned by Apple: code=9632, reason='Too many recent calls to manage licenses with identical requests'...

How to Set Up Office with App Layering (Recipe)

Citrix App Layering - Microsoft Office Overview Microsoft Office is an application that is generally easy to install into a layer, and, if it will be used by itself, there are no complexities other than activation. If your organization's requirements are more complicated, then there will be more...

Support Process for Thin Client Related Issues

Thin Client Devices and related Operating Systems represent an important partnership between hardware manufacturers and Citrix in the Virtualization and Remote Workspace. When a Thin Client is part of a customer's deployment Citrix Support will troubleshoot to furthest the extent of our ability t...

NotNow - Explanation and Cause

There are certain times when the device is not able to do what the server requests. For example, databases cannot be modified while the device is locked with Data Protection. When a device cannot perform a command due to situations like this, it will send the NotNow status without performing the...

How to Configure Microsoft MAK Volume Licensing in Provisioning Services Server

Configuration MAK in Provisioning Services Server...

Connection error XMM: An error occurred while getting provider information from the database.

XenMobile Mail Manager XMM when clicking "Test Connectivity" getting "Connection error: An error occurred while getting provider information from the database. This can be caused by Entity Framework using an incorrect connection string. Check the inner exceptions for details and ensure that the...

Cannot open PDF files downloaded from Secure Web

Issue: Error while opening a PDF file from Secure Web: "Invalid PDF format."...

Windows 10 + Citrix Profile Management : Start Menu Unable to Retain Pinned Items and Becomes Unresponsive

After installing Win10 and Citrix Profile Management 5.x you may notice that the Start menu cannot retain pinned items after restart and sometimes it may not even launch...

Troubleshooting XenCenter Proxy Authentication Issues

XenCenter does not connect to a proxy server One common problem with using a proxy server is that the client XenCenter can’t connect to it. You may receive the following error when trying to connect to a XenServer host after configuring to use a proxy server in XenCenter: You may also receive the...

Creating a Seamless User Experience with XenMobile Email Enrollment for Secure Mail SSO

With the recent Secure Mail update, you can now configure Citrix Secure Mail to provide single sign-on SSO for users through the use of an automatic provisioning mechanism during your first-time use. Secure Mail consumes the user credentials that users enter to authenticate to Secure Hub to...

How to Troubleshoot Scheduled Snapshots issues

This article provides general guidance to troubleshoot VM Scheduled Snapshot VMSS issues...

How to Manage Scheduled Snapshots?

This article describes the method to manage snapshot schedules...

Home Screen Layout Policy and App Uninstall

Q. Does the Home Screen Layout device policy disable the apps from being uninstalled? A. Yes, apps cannot be uninstalled once the Home Screen Layout policy is deployed...

How Do I Configure Cloud Connector to Support a Web Proxy

The primary intent of this article is to provide steps on how to configure the Cloud Connector to support a web proxy. The Connector supports connection to the internet via a web proxy server. The Connector requires outbound connectivity on port 443. Both the installer and the services it install...

How Do I Remove an Inactive or Non-existent License Server From LUI Reports

This article describes how to remove XenApp and XenDesktop license servers from the License Usage Insights LUI service that are no longer in in use. These servers appear in the Server Status page in the LUI service with a “not reporting” status. Who is affected? Citrix Service Provider partners...

How do I resolve a failed Cloud Connector maintenance

A Cloud Connector will enter maintenance mode for a number of reasons including software updates. Only one connector will be put into maintenance mode at a time. This ensures that there are other connectors available to handle service requests. In some cases, the Cloud Connector may fail to updat...