Cannot start app **** - Issue when Storefront STA's configure as https.

Issue accessing the url of storefront store through Citrix ADC. Users are able to access storefront, but when users try to open any application it gives an error: Cannot start app However, when accessing the storefront url internally using store URL, all the applications open without problems,...

Citrix - Gateway as a service - Error Codes For Session Launch Failure

Multiple Error codes during session launch failures...

Published application hangs during Session Reconnect

The user logs on to the Receiver for Web site by a browser and Launch the Published application. The Client is configured to enter into Hybernation Sleep while it is not used. When the client resumes from sleep, the application is in hung state...

Power actions fail for all target devices from PVS console

When attempting to power manage Target Devices via Citrix PVS, the power actions for Restart and Shutdown are failing., i.e. right click Target Device Restart or Shutdown, the process starts but fails with status "Failed". No errors are reported in the event logs...

Gateway 12.1 55.247- after reboot/restart the Gateway is not working need to Enable/Disabled MBF for get access to the Gateway page

After ADC reboot/restart Customer unable to access Citrix Gateway page. Customer had to toggle MBF mode on ADC for restore access to Citrix Gateway Page...

CVAD Setup Wizard Fails To Complete When Using Citrix Cloud - Index Was Out Of Range

Running the Provisioning Services CVAD Setup Wizard to create or add new machines to a Citrix Cloud catalog fails to create the devices. Upon clicking finish, after specifying wizard parameters, the wizard closes and the following error appears: Error: Index was out of range. Must be non-negative...

Active Sync Gateway Connector isn't working with new devices since Update to 10.14 RP4

After upgrading from 10.14 RP3 - 10.14 RP4 any new enrolled device can't access to our Exchange Server via Active Sync Connector. After rebooting XenMobile server during the update process, we observe errors in the RemoteConfigService.log file as follows: Error |...

screen sharing on applications (Teams, WebEx and GoToMeeting) will not display screen properly until Workspace is minimized.

screen sharing on applications Teams, WebEx and GoToMeeting will not display screen properlyblack screen until Workspace is minimized...

Driver Disk for Microsemi smartpqi 2.1.16-030 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.16-030 Issues Resolved In this Driver Disk Includes general...

Remote sessions are abruptly disconnected on Endpoints for Mac

Citrix Virtual Apps and Desktops sessions get abruptly disconnected on endpoints for Mac, which use Microsoft Defender...

EPA fails after Chrome/Edge version 98 update

NOTE: It’s recommended to have latest version of EPA and Gateway Plugins to get optimum User experience as several items have been addressed in recent versions such as disconnection on reboot and standalone setup for plugin. Few of the issues in feedback , “disconnection on reboot”, and “standalo...

Adobe Acrobat PDF Maker Outlook Add-in not working when elastically layered.

Outlook add-in not working for Adobe PDF Maker. Attempting use Adobe Acrobat Reader and Acrobat Pro with one on the base image and the other as an elastic layer...

Citrix Workspace for Linux on Linux Mint : HDX optimization fails for MS Teams published App

MS Teams do not show as HDX Optimized status in MS Teams- About-Version. Microphone and Camera fail to get redirected...

PVS image process gets BSOD on boot up

Using the PVS Upgrade wizard to upgrade the PVS drivers failed. Because of this, we used reverse imaging to remove the PVS drivers and install the 1912 CU4 drivers. On the reboot, during creation of a new vdisk, BSOD encountered. ERROR: BNIStack faile. netork stack col not e initialie -This error...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 4

Package name: xms10.14.0.10424.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: January 2022 Languages supported: English US Important notes about this update As a best practice, Citrix...

Citrix Workspace App not updating to 2112 via the update checker

When Citrix Workspace Apps checks for updates, it reports that 2109 is up to date despite CWA 2112.1 is available for download...

NTP time sync issue on VPX running on VMware platform

For Citrix ADC VPX instances deployed on VMware ESXi hypervisor, the Citrix ADC system time might go out of sync and consequently network time protocol NTP synchronization is lost. This problem occurs due to an issue with VMware ACPI timer emulation. tail -f ntpd.log 6 Dec 01:06:23 ntpd42663:...

Connector Install Failed - A clean install of the new Citrix Cloud Connector is required

Error during Connector install/setup: A clean install of the new Citrix Cloud Connector is required...

Copy paste for some data works with Citrix Receiver 14.x but NOT with Citrix Workspace app.

Post upgrade from Citrix Receiver 14.x to Citrix Workspace app, copy and paste no longer works for some data from the published application to local workstation. Some types of data for example simple text do work as expected, but other data doesn't like, Copy tables data and paste it to Excel at...

Citrix ADC upgrade operations might cause login failure for local system user accounts

Any of the following Citrix ADC upgrade operations might cause login failure for local system user accounts: from Citrix ADC 13.0-83.x buildor later buildsto Citrix ADC 13.1-4.x build from Citrix ADC 12.1-63.x buildor later buildsto Citrix ADC 13.1-4.x build from Citrix ADC 12.1-63.x buildor late...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 5

Package name: xms10.13.0.10528.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin Date: December 2021 Languages supported: English US Important notes about this update As a best...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 2

Package name: xms10.14.0.10206.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10118.bin Date: December 2021 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to...

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler...

Configuring Citrix SSO on Citrix Gateway for Citrix Endpoint Management

Configuring Citrix SSO on Citrix Gateway for Citrix Endpoint Management For details on how to configure Citrix SSO device policies to achieve per app VPN, please check the below document https://docs.citrix.com/en-us/citrix-endpoint-management/policies/vpn-policy.html This support article covers...

Citrix Workspace app for Windows fails with "Your Apps are not Available at this Time"

Configurations for Citrix Workspace app for Windows and SSON apply correctly to registry, but on intiial logon attempt, user receives the error "Your apps are not available at this time."...

Microsoft Teams calls do not connect with older versions of Citrix Workspace app for Chrome OS

Users who meet all 3 below conditions use versions of the Citrix Workspace app for Chrome OS 2110 and older update to Chrome OS Version 96 and above, AND have enabled Microsoft Teams optimization will see screen sharing/joining meetings/calls not connecting from Microsoft Teams within virtual...

How to add new XenMobile nodes in environments with Rolling Patches installed

Step by step on how to add new XenMobile nodes when the the environment already has Rolling Patches installed...

User stays logged into Citrix Workspace for more than a day

When a user uses Citrix Workspace app to log into a Citrix Workspace store, user remains logged in for more than a day without having to re-enter their password...

How to Create a Self-Signed SAN Certificate Using OpenSSL on Citrix ADC Appliance

This article describes how to create a self-signed SAN certificate with multiple subject alternate names...

SD-WAN: ICMP are denied by Firewall to monitor WAN links VIPs

ICMP are denied by Firewall to monitor WAN links VIPs...

Citrix IME might not be set as active IME automatically while using Local IME in Chinese, Japanese, or Korean

Citrix IME might not be set as active IME automatically at the VDA sidewhile using Local IME in Chinese, Japanese, or Korean. For example, when users enable the keyboard layoutoptions of dynamic sync and Local IME and start a VDA session with Japanese IME, the IME at the VDA side should be switch...

Citrix Branch SD-WAN shows offline on SD-WAN Orchestrator

Citrix Branch SD-WAN appears offline on Orchestrator...

Unable to add Store in Native Workspace/Receiver App from External Machines

On adding Store error "Your account cannot be added" or "Could not detect the specific account" appears On Storefront no errors in event viewer Wireshark trace on NetScaler shows, NetScaler senta request to Storefront server for "/Agservices/Discover", storefront server returns "500 : Internal...

MDM Profile on iOS 15/iPadOS 15 and macOS 12 devices shows as “Not Verified” or “Unverified” – On-Prem

Currentenrolleddevices that were upgraded from iOS 14/iPadOS14 orearlierto iOS/iPadOS15ornewly enrolled devices on iOS/iPadOS15may show “Not Verified” under the device“Settings General VPN & deviceManagementCitrix Workspace MDM Profile” Currentenrolled devices that were upgraded from macOS 11or...

ERROR: Operation not permitted - no FIPS card present in the system

Attempting to check FIPS status on the Citrix ADC MPX 8900 FIPS certified appliance or the Citrix ADC MPX 15000-50G FIPS certified appliance using the show fips command results in the error message "ERROR: Operation not permitted - no FIPS card present in the system."...

MDM Profile on iOS 15/iPadOS 15 and macOS 12 devices shows as “Not Verified” or “Unverified”

Currentenrolleddevices that were upgraded from iOS 14/iPadOS14 or earlierto iOS/iPadOS15ornewly enrolled devices on iOS/iPadOS15may show “Not Verified” under the device“Settings General VPN & deviceManagementCitrix Workspace MDM Profile” Currentenrolled devices that were upgraded from macOS 11or...

What are the storage space requirements for successful VM migration across Storage repositories?

When performing storage xenmotion moving of disks from one SR to another while it is attached to a VM that is running, it fails with insufficient space...

Hotfix XS82E032 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX325319 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Disabling Enhanced Graphics for sessions launched with Citrix Workspace app for Chrome OS 2108.2

In case you observe graphics distortions with the sessions launched with the Citrix Workspace app for Chrome OS 2108.2, please follow the steps below...

Config sync may fail after upgrade in HA/Cluster deployments

After upgrading to 13.0 74.14+ from older releases sometimes it was observed that config sync is continuously failing in HA/Cluster deployments. Failure can be because of multiple reasons like: 1. Internal user login is disabled but nscommkey is not configured 2. Sshhostrsakey private and public ...

Endpoint Management | Issues deploying Credential policy with Discretionary CA - PKIs

After trying to deploy a credential policy, the device Assigned Policies section shows the following error from the Failed Column: Path: Dashboard Manage Devices %Device% Edit Assigned Policies - Type: Credentials - Comment: Command preparation failed:...

How To Get A Memory Dump From A PVS Target Device

When Troubleshooting Provisioning Services Target problems gathering a memory dump may be required. In some cases a Kernel dump is sufficient to identify the problem. In other cases a full system dump may be unavoidable and necessary. Once your vDisk registry has been updated you can now wait for...

Custom URL type for host to client redirection not working

To redirect a custom URL jnlp using host to client redirection...

How to modify the ADC Radius Request retry attempts .

This article describes how to modify the number of attempts by ADC to send a Radius Request to Radius Server...

Citrix App Layering | Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly."

Adding version to OS Layer failing with error "Failed to duplicate layer. Please ensure that Windows was shut down properly". Screenshot of the error: On the ELM logs, we would see the below errors: 2021-07-14 09:20:34,824 INFO DefaultPool2 CopyPartitionByNtfsCloneJobStep: Cloning NTFS from block...

LDAP service is down after upgrading to 13.0 build 82, 12.1 build 62

LDAP LB Vservice configured with User monitor script nsldap.pl showing down after upgrading to13.0 build 82 /12.1 build 62. User authentication fails...

Helpful iSCSI Commands

This article contains helpful iSCSI commands. Requirements CLI access to hosts iSCSI storage connections Discover available targets from a discovery portal: iscsiadm -m discovery -t sendtargets -p ipaddress Login to all targets: iscsiadm -m node -l Log into a specific target: iscsiadm -m node -T...

Citrix Hypervisor Open Source Licensing and Attribution

The Citrix Hypervisor product is a compilation of software packages. Each package is governed by its own license. The complete licensing terms applicable to a given package can be found in the source RPM of the package, unless the package is covered by a proprietary license which does not permit...

AD Account is being locked out from XenServer

AD account is being locked out frequently in xenserver...

OAUTH: " Failed to login the user due to insufficient claims. Please contact your administrator"

Customer has configured Citrix Gateway as OAuth IDP with Workspace in Cloud and after user authentication is completed, users were getting the error as shown below " Failed to login the user due to insufficient claims. Please contact your administrator" The Attributes sent by Citrix Gateway OAuth...