Layering multiple Office Components (Word, Visio, Project, Outlook, etc.)

There are a couple of places this can go bad. One is, never run any Office component in the Install Machine. The first time Office runs, it writes some machine-specific information into the registry, and if that layer then wakes up on another machine, it has to go through the configuration again...

How to script removing and rescanning "Ghost NIC" devices in Windows

It's sometimes necessary to run DevMgr in "nonpresent device" mode to remove all nonpresent NIC devices, and sometimes the present NIC too, and then rescan the network to fix problems. It's possible, using the Microsoft Windows Development Kit tool DEVCON.EXE, to script this operation if you know...

App Layering: Test SMB File Share function says permissions incorrect

When configuring a Network File Share for the ELM in App Layering, you get the error "Permissions incorrect on the file share for the path: . Please contact Support for more information."...

NetScaler 11.1 - Services flap on VPX/Interface hangs observed on XenServer

Services flaps on VPX/Interface hands observed on XenServer...

Upload Failed due to an Internal Error - When Upgrade SD-WAN Center 9.0.0

When a customer attempts to upgrade their SD-WAN Center from 9.0.0 to versions 9.1.0 or above, they face the below error message in the GUI: Customer can also see the below error message in their browsers: Warning: POST Content-Length of 76632859 bytes exceeds the limit of 62914560 bytes in Unkno...

Configuring Citrix StoreFront with the Secure Browser Service

This article describes how existing on-premise XenApp/XenDesktop customers can integrate and deliver Secure Browser via their existing Storefronts to end users...

Receiver Warning: "A Potentially UNSAFE Connection to the Computer Has Been Initiated"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. -Getting warning message:"A potentially UNSAFE connection to the computer has been initiated" when...

EDT Security using DTLS

EDT Security using DTLS As from XenApp and XenDesktop 7.16 VDAs, DTLS is supported refer to the Windows OS VDA 7.16 Schannel library support for DTLS article. This means that backend connection between NetScaler and the VDA could optionally use DTLS. In addition, Receiver could optionally use DTL...

Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...

Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"

Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...

Socket and SSL error messages in Receiver for Windows 4.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Protocol driver error message in earlier versions While using receiver a common error that you might...

How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...

How to Re-Enable Camera when it is Blocked by Restriction policy

How to Remove Restriction Policy from the iOS Devices without Re-enrolling. For Eg:- Customer has pushed the camera restriction policy to the Delivery Group to block the camera access for the users and now want to remove the unblock the camera to their end users by moving into other delivery grou...

XenMobile: How to Block apps on iOS device

How to Block already/going to be installed apps on iOS devices using restriction policy...

App Layering: System -> Settings and Configuration Page Hangs at "In Progress", Management Console Page Timesout 5 Minutes Later

When browsing in the App Layering Management Console web page to the System - Settings and Configuration page, a box saying "In Progress..." pops up in the middle of the HTTP Certificate Settings section, and the page never finishes populating. 5 minutes later, the entire management console web...

Various Connection Method Behaviours of Mobile Citrix Receiver with StoreFront and NetScaler Gateway

The following scenarios provide an understanding of when to use the StoreFront server FQDN and/or NetScaler Gateway FQDN in an App Controller solution when connecting from a mobile device: Internal Users Connecting to StoreFront Server Scenario 1 – Legacy PNA Site and No Store Available Scenario ...

Authentication Failure When Password Contains £ Character

Authentication for 401 based failure is observed only oniOS devices ,when the password contains £ character, it works for Form based authentication. Authentication for 401 and Form based is working fine without any issue on Android devices ,when the password contains £ character. Coming to RADIUS...

WEM Console Access error: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service..."

When attempting to connect to the WEM site using the WEM Admin console, the following message appears: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management...

Some WEMs Agent are failing to check in with WEM Broker

Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...

Mouse and Keyboard functions become unresponsive when launching or refreshing agent if it is not bound to a WEM Configuration Set.

If the WEM agent, vuemUIAgent.exe, is launched or refreshed when it is not bound to a "Configuration Set" inside the WEM Administration Console, the keyboard and mouse functions lock. The WEM Agent in question is in the following screenshot: This is a known issue where keyboard/mouse hooks are no...

Guidance on configuring WEM settings per user/user groups

How to set up WEM configuration specifically for user/user groups...

WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

Seamless application window incomplete display in Dual-Monitor Windows 10 client

Customer launched a seamless application in a Dual-Monitor Windows 10 client. However, half of the application window is filled with black image...

How to enroll windows 10 devices

How to enroll Windows 10 in XenMobile...

Bitlocker Device Policy

Windows 10 Enterprise includes a disk encryption feature called BitLocker, which provides extra file and system protections against unauthorized access of a lost or stolen device. For more protection, you can use BitLocker with Trusted Platform Module TPM chips, version 1.2 or later. A TPM chip...

How to generate the SecureHub device side logs

How to generate the SecureHub device-side logs and setup the correct debug level on them...

Cannot create Store service : An error occurred running the command: 'Install-DSStoreService2'

You might receive an error:An error occurred running the command: 'Install-DSStoreService2' when creating a new Store. Citrix Subscription store service fails to start intermittently...

Failed to update listener certificate in XMS 10.6

While importing renewed SSL listener certificate on XMS 10.6 following error is observed on XMS debug logs. 2017-06-22T11:47:55.251+0300 | A7B895C5041828EC | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : listener . none...

How to collect ActiveSync device logs (EAS logs) from Exchange

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Error "Set device encryption on device to use this app" on Android device

Apps install correctly and no issues are shown on the server. However, while opening the app on the device, the message "Set device encryption on your device to use this app " is displayed. The device storage is encrypted still we see this issue...

While Launching HDX Applications from Secure Hub WorkStore Getting an Error: "Unsupported file type......."

The hdx applications are enumerated in the secure hub store but while launching the application we get error : "Unsupported file type : the provided ica file is malformed or otherwise invalid. Please ensure that the product you are using for launching is correct. Contact you administrator for...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

Block Screen capture option in MDX policies for IOS devices

Question : Block Screen capture option is not available in SecureMail MDX policies for IOS devices. Answer :​ Block screen capture option is available only on Android and not on iOS. Any option which is not available under MDX policies is by default On. Hence the Screen capture/snapshots will be...

To delete two headers in HTTP Response

In certain cases, we do not want to parse the HTTP headers to the end Client. NetScaler can do this job by deleting the HTTP header received from the Server. We can use Rewrite feature of NetScaler to achieve this. Configuration AppExperts Rewrite. Step 1 : To remove HTTP header named "Server" CL...

Unable to Configure Citrix App Layering ELM PVS Connector

The App Layering Agent PVS Agent on the PVS server is registered with the App Layering ELM virtual appliance, and the PVS Server enumerates on the App Layering PVS connector screen. However,clicking "check credentials" an error is displayed stating that the ELM cannot use the credentials on the P...

Error: "No Entry Found in Database for Device" While booting Target Device

Target devices are unable to PXE boot with the following error message: "No entry found in database for device."...

Error Deleting an App layer due to a Template

Trying to delete unused version of Acrobat Pro 11 and i get error below that says it's being used in two temp plates. However looking at Layer Information says this app is used in one template and no desktops are using this version, version 1. Location:...

How to Upgrade Receiver from StoreFront

Question: How to upgrade Receiver from StoreFront? Answer: 1. Go to C:\Program Files\Citrix\Receiver StoreFront\Receiver Clients\. Create a Windows folder if it doesn’t exist. 2. In the Windows folder, paste the Receiver for Windows with the version you want to set as the threshold, overwriting...

Enrolled devices continue to show old expiry date certificate even after renewing XenMobile SSL certificate

After renewing the SSL certificates on Netscaler as well on XenMobile, enrolled devices still shows old certificate Note -New devices are getting enrolled successful with the new issuing and root certificates. However already enrolled Devices -- Settings -- General -- Profile & Device Management...

Citrix ADC Logs Collection Guide

This article illustrates the log collection process on ADC MPX/VPX/SDX with common scenario. Contents 1. Basic Information CollectionSay goodbye to copy and paste! Use quick text for common notes, phrases, and messages. Quick text is supported in email, chat, notes, Knowledge, and more! 2...

How to install public store APP via Baidu Store

Users in China wants to know how to install public store APPs from Baidu stores...

Storefront 3.11 - Need to remove the "Details" link for the published applications and desktops

How do I remove the "details" link for the published applications and desktop...

Slow Performance Issues on NetScaler SD-WAN 9.2.1.23

Reports of slow performance with high packet loss and calls intermittently disconnected through the NetScaler SD-WAN due to the following known issues: 1. Max number of new connections per source limitation 2. Encryption key reset issue...

Use XenMobile Mail Manager to block all email clients except Secure Mail

Using XenMobile Mail Manager to Block Non Secure Mail clients from accessing mails...

DHCP Client Service will not start and shows "Access Denied" error

The first indication of a problem is that you've got a 169.254.x.x address. The DHCP Client service is stopped. Then manually starting the DHCP service, you get an Access Denied error...

Citrix Workspace app Horizontal scrolling and Zoom in/out with two fingers on touchpad does not work

When using Workspace App for windows Horizontal scrolling with two fingers on touchpad does not work in Citrix ICA application session...

Error: "Your account cannot be added using this server address" When Adding Sites in Native Receiver

User without administrative privilege User1 installed receiver and later customer uninstalled receiver by switching to admin user User2 in the CMD prompt and then runningReceiver Clean-Up Utility tool in the CMD prompt with administrative privilege. Then following issue happened: 1. Receiver fail...

App Layering: PVS Cache Disks May Need to Be Larger with Elastic Layering

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Error message "The Google Play logon request used an invalid device ID"

While setting up Google Play Credentials, we will receive the below error message on XenMobile Admin Console...

License count is incorrect on XMS console

We see consumed licenses on XMS console under Licensing tab is more while the total number of enrolled devices is less pulled a report from XM. The license file has been re-read on the licensing server and there is no change...