Failed to Promote vDisk from Remote PVS Server

Failed to promote vdisk version from remote PVS server due to error "DeviceIoControl error: A device attached to the system is not functioning." And this vDisk Remote Mount error does not prevent Promotion of a vDisk Version, which will leave the vDisk in an unusable state. Customer will encounte...

SecureMail: Configuring Multiple Mailboxes

The requirement is to configure personal mailbox and a shared mailbox on Secure Mail for Android and iOS...

USB Devices prompting to connect on each session

USB devices prompting to connect on each session:...

PVS Streamed Desktops are Assigned the Same MAC Address

All desktops created by streamed VM setup wizard are assigned with the same MAC address...

Receiver 4.3 /4.4 When Client is Locked via Start Menu, User is Prompted with the Login Screen Twice

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver 4.3 Desktop Lock + Private LC3579 When client is locked via Start Menu Lock, user is requir...

Unidesk Recipe for NP Desktop Logon Time Optimization v3

One very popular use case for VDI is for kiosk or lab machines. Uses for these types of desktops include classroom labs, library access and general computing in schools and corporations. Architects and Administrators of these types of use cases generally want to be able to define default...

How to sync exchange contacts with Local Contacts from secureMail

How to sync exchange contacts with Local Contacts from secureMail?...

With StoreFront Authentication only gateway users stuck detecting Citrix workspace app

When the gateway is configured for "Authentication only", when the user goes to the store in their web browser, after opening Citrix Workspace Launcher it gets stuck and does not proceed to the next screen...

FAQ: Limitation on calendar sync with Secure Mail?

Question: Do we have any limitation on calendar sync with Secure Mail? Answer: Secure Mail only syncs 6 months before and 12 months ahead events.It applies to both iOS and Android...

How to Configure NetScaler MAS for readonly access via TACACS using Cisco ACS

Configure NetScaler MAS and Cisco ACS to provide readonly access to users for MAS...

High memory usage UPM

There is high memory usage of process userProfileManager.exe on all servers after upgrading to UPM 5.7...

Gstreamer 1.x Support on Receiver for Linux (Rfl)

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver for Linux Rfl leveraged Gstreamer components to decode and play the data streams, which is ...

FAQ: XenMobile Derived Credentials

What are Derived Credentials? Derived credentials provide strong authentication for mobile devices. The credentials, derived from a smart card, reside in a mobile device instead of the card. The smart card is either a Personal Identity Verification PIV card or Common Access Card CAC. The derived...

Clicking Outlook 2016 search field prompts for install and hangs

Every time the search field in Outlook 2016 is clicked on in an elastically layered image, a prompt for credentials is displayed and an installer launches & hangs. This completely disables the search functionality of Outlook. This error can also occur on Outlook 2013...

Citrix Provisioning: How to update a vDisk – Versioning Method

How to update any vDisk using versions without any downtime...

Delivery Controller cannot contact vCenter server after certificate update on vCenter

Delivery Controller unable to contact the vCenter server aftercertificate update onthe vCenter server...

"This page can't be displayed" When Trying to Create a Connector

When attempting to create your first Connector in Citrix App Layering, the new browser tab is created but does not load the Connector Configuration page. Instead you see this error:...

Per App VPN with Citrix Endpoint Management and XenMobile

You can configure the per-app VPN feature to establish connection to internal resources in full VPN mode...

How to Create Web Link for Specific Citrix Secure App in XenMobile Store

This article describes how to create web link for specific Citrix Secure App in XenMobile Store...

7.13 VDA install hangs installing prerequisites (App Layering)

VDA installation hangs at the prerequisite screen. Depending on your version of the VDA software, it should look similar to this:...

Cannot download the attachment in Secure Mail

Users cannot download the attachment in Secure Mail, and we see the below errors: "The size exceeds the limit set by your Organization's security policies."...

Support Process for Thin Client Related Issues

Thin Client Devices and related Operating Systems represent an important partnership between hardware manufacturers and Citrix in the Virtualization and Remote Workspace. When a Thin Client is part of a customer's deployment Citrix Support will troubleshoot to furthest the extent of our ability t...

Windows 10 + Citrix Profile Management : Start Menu Unable to Retain Pinned Items and Becomes Unresponsive

After installing Win10 and Citrix Profile Management 5.x you may notice that the Start menu cannot retain pinned items after restart and sometimes it may not even launch...

How to Add Receiver Store Using Registry

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains how to add Receiver store using registry...

Error: "Stop error code 0x00000074 (BAD_SYSTEM_CONFIG_INFO)" When You Start VDI

The following error is displayed when you boot VDI: Stop error code 0x00000074 BADSYSTEMCONFIGINFO...

XenMobile: Cannot login to the console, Authentication fails

Unable to login to the XenMobile console. Cannot check the LDAP connections/ bindings from the console. The users are not connecting from the devices. We get "Incorrect Credentials" error message on the devices...

How to use Safari instead of Secure Web to open the links from Secure Mail?

In order to achieve the desired behavior, change the Allowed URL filed in MDX policies of Secure Mail Refer to Citrix documentation - Allow Secure Web domains MDX policy for Secure Mail...

QuickBooks Recipe

QuickBooks is an application that licenses and registers to the volume serial number of the local hard disk. When the license is created an encrypted file is stored that can only be unencrypted if the volume serial number matches the system it was installed on. When Unidesk creates a new desktop,...

Device limit per user in Enrollment profiles not being enforced MAM-only

Enrollment Profiles has been set to limit users on specific delivery groups to a certain limit of devices per user. This should prevent people on these delivery groups from activating Secure Hub on more devices than they are allowed. However, these users are still able to activate with no...

Firefox Recipe

Firefox is a web browser distributed by Mozilla. This article includes information on installing Firefox to an application layer...

How to Collect Client VPN Logs for ADC Gateway

This article describes how to collect VPN logs from Windows XP, Windows Vista, Windows 7, or Windows 8 for analyzing VPN connection issues in an ADC Gateway appliance...

AD Account Lockouts Due to Citrix PIN Password Caching

After a password change at ActiveDirectory, users are seeing account lockouts. XenMobile was causing these lockouts as the password cached with Citrix PIN was not updated...

udadmin -list -a shows incorrect license usage for XenMobile

After migrating from MDM 9 to XMS 10.X used license count exceeds the expected limit If you verify the checked out licenses using udadmin tool in licensing server, you should see licenses checked out for Used ID's as well as usernames. Steps: 1. Run the following command to change the directory t...

How to Disable Single Sign-On in NetScaler

This article describes how to disable Single Sign-On in NetScaler. Background In XenMobile, in some use cases the app may want to perform NTLM authentication of a user that was not used during enrollment. In such situation, the app uses Full Tunnel mode and so would like to send the credentials...

Insight into Installed Apps Widget

XenMobile Dashboard provides different widgets which help admins to view useful information at a glance. Other than just viewing the summary that appears in form of graphs, admins can also export the complete set of data as a CSV file to view the details. Installed Apps widget is one of the very...

DEP devices fail to complete enrollment using basic enrollment

XenMobile basic enrollments do not occur when the device is initially activated. The administrator is required to perform an over the air or Secure Hub enrollment. This issue can be identified because "Device Enrollment Program User" a local user" "Device Enrollment Program Group" a local group...

How to Add a Static Route on Netscaler MAS

This article describes how to add a static route on NetScaler MAS...

Enable BitLocker on secondary drive causes Receiver installation to be corrupted

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. On a machine with Microsoft BItlocker data encryption on a secondary drive, while receiver is...

Troubleshooting Secure Mail Issues with iOS Push Notifications

This article discusses how to diagnose and fix issues related to Secure Mail push notifications on iOS devices. Background Push notifications for Secure Mail allow users to receive updates when the app refreshes, and notifications about email and calendar activitythrough the Apple Push Notificati...

How to Remove Crash Dump File From a Crashed Red Marked Xenserver.

Remove Crash Dump File From a Crashed Xenserver...

Setting up a default landing page on Storefront 3.0

The article describes how to set the default landing page in x1 / 3.x on StoreFront 3.x...

Storefront 2.6 - users get "Error 500".

users get "Error 500"...

How to add a Server Certificate as full chain certificate || XenMobile Server Certificate 10.x

This article shows how a server certificate is made as a full chain certificate...

UPM Doesn't Migrate Local User Profiles Since Version 5.4.1

In UPM 5.4.1 and later versions, UPM doesn't migrate local user profiles to UPM store. Then users who are using local profile is unable to retain their personal settings by UPM...

Assigning a GPU to a Windows VM using xe CLI

To assign a GPU to a Windows VM using xe CLI...

LDAP SSL - invalid user account-LdapErr-DSID-0C090FB4-Error-initializing-SSL

ISSUE: User can not login after changing LDAP authentication to LDAP SSL authentication. Error message: Invalid user account. Symptom: Check the Network Trace and found. For TLS: 22283 2017-03-09 16:54:29.344825357 2.2.2.22.2.2.3LDAP 232 extendedResp1 00000000: LdapErr: DSID-0C090FB4, comment:...

How to configure ADFS Claim Rules and StoreFront with Multiple Domains

How to configure ADFS Claim Rules and StoreFront with multiple domains?...

How to enable biometric authentication for Android Secure Apps

Unable to utilize biometric authentication for Android Secure Apps...

License server 11.14 - Cannot display the webpage

Unable to open Citrix License Administration console in IE brower, you will get below error: "The Page cannot be displayed"...

How do I open firewall ports for App Layering

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