XenMobile upgrade on VMware - boot fails with error: VFS: Unable to mount root fs

After update Endpoint Management aka XenMobile no longer boots with error: not syncing: VFS: Unable to mount root fs on unknown-block0,0...

Citrix Remote PowerShell SDK installation failed with error code 0x80040801

Install or upgrade Remote PowerShell SDK in an environment with restricted internet access might be failed as below...

Unable to turn off the maintenance mode for Azure hosting connection after upgrading DDC's to 2203

Getting an error "Attempt to perform the operation failed. The license in use by the connection is invalid" while trying to turn off the maintenance mode for Azure hosting connection after upgrading DDC's to 2203...

How the passProtocolUpgrade parameter works

This article illustrates how passProtocolUpgrade works with detailed test results...

Runtime error 255 at 74FE35D2 occurs when try to install application on ICA session

Some special applications cannot be installed on the ICA session. RDP or Hypervisor VM Console does not have this problem...

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1 Who Should Install This Update? This Conversion Manager virtual appliance update is for customers who use the Conversion Manager feature of Citrix Hypervisor 8.2 CU1. It constitutes the following deliverable: File Name|...

rdx.message_box_error after firmware upgrading

After OS firmware upgrading and try to connect Netscaler GUI, the following error may display...

Radius authentication failure

According to network trace captured on NetScaler, there is no response from radius server after NetScaler sending Access-Request packet toradius server. This issue occurred suddenly, and the related configuration of radius authentication on NetScaler has not changed...

Error: "Your logon has expired..." When using multiple Netscaler Gateways

Error: "Your logon has expired..." When using multiple Netscaler Gateways to access a single store on StoreFront...

WAN Latency and DC Latency show as "NA" in ADM HDX Insight

customer found "WAN Latency" 、"DC Latency" and some metrics value appears as "NA" in ADM HDX Insight report. Like below:...

NetScaler native OTP (One-Time Password) device registration failure

Can't register device for native OTP authentication in NetScaler...

Application of HDX insight no data on ADM

Application name is Chinese. There is no data on ADM HDX insight. Desktop name is English. Data shown on ADM HDX insight...

How to change preferred DDC server

Change preferred DDC server...

How to check jQuery version that used by NetScaler Gateway

NetScaler jQuery version check method...

NetScaler Gateway show Blank page after authentication passed

After citrix gateway authentication pass, user is not redirected to Storefront page instead of blank page...

Block Older versions of workspace app for domain joined endpoint/Client machines.

This article will assist with the inquiry of is there a way to block certain older versions of Workspace App/Receiver from accessing a Citrix environment?...

Delivery Controller showing offline in Citrix Director

Newly added delivery controller shows as offline in Citrix Director...

Published application launching locally

Launching a published browser application opens the local version instead rather than opening within the Virtual Desktop session. Ex. Internet Explorer...

Wem Agents cant sync the Cache. Error: "Cache sync failed with error: SyncFailed".

Some WEM agents are unable to synchronize the WEM cache. When manually trying to sync the cache using the command - "AgentCacheUtility.exe -refreshcache" error, "Cache sync failed with error: SyncFailed" is received...

How to Recognize NetScaler Gateway User Login and Logout Entries in ns.log

This article introduces how to locate gateway login and logout records in ns.log to monitor authentication success/failure for each user...

Microsoft Teams "Give/Request Control" option not available from the VDI in Screen Share

Microsoft Teams "Give/Request Control" option is not available from the VDI while having Screen Share...

Cloud ADM || How to Disable Auto-License in Cloud ADM

Navigate toCloud based ADM Account - subscriptions- auto licenses , ensure if it is disabled, else disable it and rediscover ADC instances to get the auto licenses turn off...

HA sync issue between primary and secondary node

ADC- HA Sync failure Error: Unable to connect to Primary. Please check the network connectivity from secondary to Primary...

Delivery Controller fails to connect to local SQL Express database

Migrating databases for existing site from a full SQL server to a SQL Express instance running in the same VM as one of the Delivery Controllers causes the controller hosting the SQL Express not to be able to connect to the database, even after the correct machine account permissions and login...

“The X request 130.1 caused error:” appears when try to change session window mode.

Issue occurs when switching between full screen and windowed mode. Error Message: “The X request 130.1 caused error:”10: BadAccessAttempt to access private resource denied”...

Uniprint custom virtual channel cannot be opened

Issue with Uniprint Event viewer error: Custom virtual channel CTXUNPR cannot be opened by process C:\Program Files\UniPrint Suite\UPSession.exe...

How to find bandwidth consumed by a Virtual Server on Netscaler.

This article describe how tofind which Virtual Server consumes the highest bandwidth when the licensed throughput limit is reached...

XenCenter fails to remove host from the Pool

Removal of a Hypervisor from a Pool when XenCenter fails...

VDA 1912 - Black Screen on Session Re-connection with NVidia P1000 GPU

The setup consists of NVIDIA P1000 GPU The initial connection works fine but re-connecting to the session user only sees a black screen The Remote PC setup does not utilize a monitor, however, if a monitor is connected then the issue does not occur...

WEM Service : Unable to connect to the Citrix WEM cloud connectors

Unable to refresh the cache of the WEM agent which uses proxy for Internet access Cache refresh is possible on the WEM agent with direct Internet access...

How to upgrade Netscaler ADM as standalone or in HA

How to upgrade Netscaler ADM as standalone or in HA...

License and ciphers are missing after upgrading to the latest version on 13.0 and 13.1

License and ciphers are missing after upgrade to the latest version on 13.0 and 13.1...

External Users Unable to Authenticate via Workspace App

External users unable to authenticate the workspace app after upgrading the firmware to 13.0 build 33.52 but they can login through the web browser. Error : While logging through the workspace by giving the credentials it will again loop back to the same login page by throwing an error : "Incorre...

How to silent install workspace app for linux

Silent install workspace app for linux package. Use case: installation for multiple users using a script...

How to move VDA storage on Citrix Hypervisor

Move VDA disks to another storage on Citrix Hypervisor...

Query to create a custom Smartcard FAS template

Request for instruction to modify FAS template or create a custom template with following configuration. Secure email Client authentication Smart card logon...

How to Change NSIP of VPX Instance in SDX

Thisarticle explains how to modify the NSIP on a SDX VPX instance. Background User has already provisioned a VPX instance with NSIP on SDX and later decides to change the NSIP of the instance. To do this, the user had chosen “config ns” utility on instance and successfully modified and verified...

How to check the number of NSPPEs running on Netscaler

This article describes how to check number of NSPPEs running on Netscaler...

Failed to paste the copied content from client to Linux VDA

Copy content from a client machine to a Linux desktop failed randomly, nothing will be pasted into the Linux desktop. Meanwhile, this issue is not observed in a Windows VDA accessed from the same client machine. Copy content from a client machine, e.g. text. Move the mouse to the Linux desktop an...

DNS Resolution through NetScaler Fails with Unknown Host Error

DNS resolution for FQDN fails and following error is received when pinging FQDN from NetScaler: VPX-190 ping www.citrix.com ping: cannot resolve www.citrix.com: Unknown host ERROR:...

MAC User's unable to see shared screen in VDI during MS teams call

Issue Description: MAC users connected to Citrix VDI are experiencing problems with Teams optimization. While these users can attend meetings without issue, they are unable to view shared screens from other participants. Instead of seeing the shared content, they encounter a black screen...

Randomly Failure when Launching Virtual Desktop through NetScaler Gateway

Randomly, end user would report Virtual Desktop launching failure issue via NetScaler Gateway...

Explanation of Citrix Storefront Default Appliance

Explain default appliance gateway usage for Storefront store...

Citrix Cloud - VDI's are being created in wrong OU (default)

New issue reported over the past month where from time to time, newly created VDI's are being created in wrong OU default. In the console while creating the VDI, even when it is showing correct OU location, when creating new machines via the console , machines will be placed under default OU...

Gateway Insight Displays Multiple Failed Logins with Authentication Error "User not found"

Gateway Insight displays multiple failed logins with authentication error "User not found"...

How to Split web traffic between Citrix Secure Web and native browser

By default, all Secure Mail generated web traffic is processed with Secure Web. If you prefer to split those web traffic between Secure Web and native browser, you maycreate a list of URLs typically, internal domains via configuring an MDX policy in the Citrix Endpoint Management console called...

User may be redirected to On-premises AAA Logout Page after Logging off Citrix Cloud

When you deploy an on-premises Citrix GatewayNetScaler Gateway as the OAuth IDP for Citrix Cloud. User may be redirected toon-premises IDP logout page/vpn/tmlogout.html instead of Citrix Cloud login page after logging out Citrix Cloud. For example, you have the following URLs: Citrix Cloud URL:...

How to allocate and install NetScaler Gateway licenses

This Article helps in downloading and installing NetScaler Gateway licenses...

Failed to Start Norskale Infrastructure Service by Using gMSA Account Due to Error 1069

After changing logon account to gMSA, the Norskale Infrastructure Service can't start due to error 1069 "The service did not start due to a logon failure"...

VMs Show Gray Screen When Booted Up With vGPU Attached

4 production VMs show Gray screen when booted up with vGPU attached, error message shows in Hypervisor status report: kern.log: May 14 20:33:16 citrix-srv-172 kernel: 1545.091820 nvrm-nvlog: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA May 14 20:33:16 citrix-srv-172 kernel:...