Enable Local Host Cache with Citrix Cloud

During network outage, Local Host Cache LHC not toggling in Cloud environment...

CVAD1912 - Wfica32 crash pointing to vdcdm30n.dll

When connecting from a client machine with CVAD 1912 LTSR installed, customers may notice that the ICA Connection stops at a White Screen with the message "Connecting". This problem is noticed with CWA 1911 and 1912 LTSR. Client side event logs indicate crash of wfica32 process. Log Name:...

Citrix Service Provider license server not reporting due to SSL error

After an extended maintenance period in March 2020, some Citrix License Servers that were successfully reporting into theLicense Usage Insights ServiceLUI were impacted, and are now failing to report. When admins access theLicense Usage Insights service in Citrix Cloud, an impacted license server...

Performance Counter corruption causes StoreFront installation to fail with "An Unexpected Error occurred. Contact Citrix Technical support"

When this occurs you see the message “An Unexpected Error occurred. Contact Citrix Technical support”. This following entry appears in the StoreFront log files described in https://docs.citrix.com/en-us/storefront/current-release/troubleshoot.html: System.InvalidOperationException: The installati...

How to troubleshoot maintenance upgrade failures on Citrix Cloud Connector for Windows

This article describes how to troubleshoot maintenance upgrade failures on Citrix Cloud Connector for Windows...

Windows 10 start menu modern apps are missing after log off

The TileDataLayer model %LOCALAPPDATA%\TileDataLayer\Database that worked on previous versions of Windows 10 has been removed from fall creator v1709 and our current Citrix User Profile Manager customization to make Start screen/Modern Apps work are no longer applicable...

Storefront | Unable To Join Secondary Storefront Server To Server Group.

ERROR: Unable to join server in existing server group. Add server failed - Add of server XYZ to server group failed. In event logs we could see 'access is denied' exception while running the command : 'Add-DSCertificateToDSStore'...

Support for Citrix ADC on Azure – Subscription license with hourly price

Citrix provides support for Citrix ADC Subscription based offering subscription license with hourly price on Azure. For builds greater than or equal to Build 13.0.67.43 To file a support case, you need to present support PIN code of Citrix ADC subscription based offering that you have deployed on...

How to Setup Work from Home (BCP) with Citrix due to COVID-19

Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 coronavirus pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuit...

Citrix ADC: TLS 1.3 is not working if enabled through SSL profile

ADC: TLS 1.3 is not working if enabled through SSL profile. When enabled on vserver SSL parameters it works...

"Unable to access the Virtual machines configuration: Unable to access file"

Unable to create machines using XenDesktop Setup wizard and observe error: '0 device created, 1 failed '. Detailed error: "Unable to access the Virtual machines configuration: Unable to access file "...

Printers assigned to users through WEM are not created in ICA, RDP and console sessions

Printers assigned to users through WEM are not created in ICA, RDP and console sessions...

Citrix Receiver Error: "Check network connections" When iPad Goes into Sleep Mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After unlocking the iPad the Citrix Receiver Shows the following message: Connection not possible...

Citrix Director displays multiple Hypervisor health alerts

Background Citrix Director displays alerts on the dashboard and other high level views to monitor infrastructure. Alerts from various hypervisors including XenServer and vSphere, help monitor the hypervisor parameters and states. Starting with CVAD 2411, Citrix Director introduces bulk dismissal ...

LDAP Windows Update (ADV190023) and Impact to Citrix Virtual Apps and Desktop Components

Impact to Citrix Technology This update will not impact Citrix Virtual App and Desktop Windows components: The update anticipated for the second half of 2020 requires SSL/TLS encryption for communication occurring over 389 and 636 to prevent any PLAINTEXT communication over both ports. Virtual Ap...

Microsoft Word fails to launch as a published app with Error: "Word could not create the work file. Check the temp environment variable"

Microsoft Word fails to launch as a published app. Error: "Word could not create the work file. Check the temp environment variable". But Microsoft Word launches properly within a published Desktop session...

Error: The CSS expiry date in your license does not support this product version

After upgrading XenDesktop, error can be seen in Studio: "The Customer Success Services CSS expiry date in your license does not support this product version. This product version is not supported by licenses that are available on the License Server and connections cannot be made. Renew Customer...

Citrix SD-WAN Software Feature Cheat Sheet

The purpose of this article is to provide guidance of what software, hardware, license and management tool is supported per release. Citrix SD-WAN Software Feature Cheat Sheet also attached for reference R11.4.2 – Nov 2,2021| • You can now configure the LTE interface-based WAN link as a Private...

Secure Hub 10.5 : Enrollment fails with error : "Can't enroll device- WorxHome cannot enroll device because it failed to establish a secure connection with server"

Using an older Secure Hub version confirmed on 10.5, 10.6.0, enrollment fails right after enrollment URL without being able to get to authentication screen with the following: Logs will show the following: 05-03 12:12:29.406 10851 10869 D "SecureHub": "DETAIL...

Published app sessions not ending due to WEM UI agent appearing in the system tray

In configuration sets where the WEM UI agent is configured to launch for both server desktop and app sessions, published app sessions remain connected after closing the published app. Checking the Connection Center in Citrix Receiver, the WEM agent icon is listed as the only connection back to th...

Refresh of WEM agent in admin console fails with error "Some of the requested actions may not have been executed properly"

When attempting to refresh the agents in any way or otherwise perform actions against an agent in the Administration node of the WEM Admin Console, the following message is seen in the bottom right corner: "Some of the requested actions may not have been executed properly." The WEM Agents being...

Outlook profile fails to load with Error: "Your Outlook data file cannot be configured."

Outlook profile fails to load with error "Your Outlook data file cannot be configured. C:\Users\AppData\Local\Microsoft\Outlook\ - OFFICE365.OST...

How to remove a license file from the Citrix License Server Virtual Appliance

...

Error: "Error getting status - Cannot find license file"

When the lmstat -a command is run from the command prompt on a computer with the Licensing software version 11.9 or later, the following error message is displayed: “Error getting status: Cannot find license file:” The preceding error message appears even after setting the location of the license...

How to Activate and Allocate Citrix Networking Not-For-Resale Licenses

This article describes how to activate a Citrix Networking Not-For-Resale license. This article applies to Citrix Partners only...

New Requirements for trusted certificates in iOS 13+/iOS 14+ and macOS 10.15.x/11.x

Apple has new requirements for TLS server certificates in iOS/iPadOS 13, iOS/iPadOS 14, macOS 10.15.x and macOS 11.x. Verify that all certificates follow the Apple requirements. For more details,review the following articles from Apple directly: https://support.apple.com/en-us/HT210176...

Unable to Autoupdate Workspace App for Mac 19.10/19.10.1 - Error: "An unexpected error occurred during installation"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to autoupdate Workspace App for Mac from 19.10/19.10.1 to 19.10.2 and above you will...

PVS 7.15: Unable to boot/restart target device from PVS

Nothing happens when weboot/restart target device from PVS console. Able to boot/restart machine from Studio...

Missing HOST SPN can cause workstation trust relationship error

User or admin is unable to login to a computer remotely using a domain account and sees this error: "The security database on the server does not have a computer account for this workstation trust relationship."...

Errors testing new connector to CHv 8 - "Connection Error: A failure occurred connecting to Citrix Hypervisor. Error = write EPROTO 140247625111360:error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol"

When i try to configure a connector for this server on Citrix Hypervisor 8, if we check "Use Secured Communications", we get the error "Failed to connect to the server at ...". If we uncheck "Use Secured Communications" and "Ignore Certificate Errors", we can configure the connector. In the file...

Unable to unlock iOS or iPadOS devices via Administration Console after upgrading to 13.1

Unable to unlock iPhone/iPad from Citrix Endpoint Management administration console after upgrading to iOS/iPadOS 13.1+. Note:No error message is displayed when command fails. The device ignores the command...

You receive an error: "No tenant identifying information found in either the request or implied by any provided credentials" when integrated with Intune and Secure Hub is in use.

When enrolling in to Citrix Endpoint Management for MDM, if the deployment is integrated with Intune for MAM, you may experience the following error and behaviour. Without Secure Hub installed using Intune MAM only, then no problems are seen. When Secure Hub is installed and enrolled for MDM with...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

Traffic of any type doesn't pass through SDWAN Firewall

Traffic is sent from Zone A to Zone B. Firewall Policy Policy Ais configured to ALLOW 10.10.10.x IP source to Any destination with Highest Priority. Another Firewall policy Policy Bis set to DENY from Any source to Any destination with Least priority. Issue is that the Traffic always hits the Den...

Upgrading to Storefront 3.12 CU4 fails - MSI logs shows Citrix Protocol Transition service exception

When attempting to upgrade Storefront 3.12 LTSR to CU4 fails. In the Install wizard the following message is displayed: When checking the MSI Installer logs the following exception is found NOTE: MSI logs are found in C:\Windows\Temp\Storefront\CitrixMsi-CitrixStoreFront-x64-201X.-xx-xx-xx.log...

BSOD WDF_VIOLATION - Unable to Boot Target Device After Promoting VDisk Version to Production

When booting a target device after promoting its vDisk from maintenance to production, it will bluescreen and stay on a BSOD/reboot loop, displaying the following screen:...

Intune Support for Windows Gateway Plugin

Configuring Intune for Windows Gateway Plugin on Microsoft Azure and on Windows PC. This is applicable toCitrix Gateway and Windows Gateway Plugin versions13.0.36.x and above or 12.1.51.x and above...

When closing and re-opening Workspace on IOS, refreshing or launching apps causes failure.

After IOS has enumerated and/or launched apps through Storefront via Netscaler Gateway, and the Workspace app is closed but not logged out, when re-opening Workspace you get failure when refreshing apps or launching new ones. Error message seen if clicking an app after re-opening workspace -...

MAC Receiver/Workspace app sporadically closes

Customer's will start a published application or desktop and at random intervals the Viewer application will close with no errors or messages. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and ca...

StoreFront 1906.1.0.27 upgrade and installation issues

The following issues have been discovered with StoreFront1906.1.0.27concerning upgrading and uninstalling: 1. If you attempt to upgrade to StoreFront 1906 from StoreFront 3.7, or from a version of StoreFront that was upgraded from StoreFront 3.7, the upgrade fails. WSP-4386 2. Uninstallation of...

Limitation of 256 characters only for TUNNEL_EXCLUDE_DOMAINS client property

When we try to add TUNNELEXCLUDEDOMAINS client property, it limits only for 256 characters. Due to which we cannot add extra domains apart from default ones. Default list:...

Fair Share calculation for Bandwidth provisioning on SD-WAN

By default, all branches and WAN services Virtual Path/Internet/Intranet receive equal share of the bandwidth. When there is high difference in terms of bandwidth requirement or availability between the connecting sites, provisioning can be changed accordingly. By default, the ratio is 1000 Share...

Desktop Viewer crashes on startup for Workspace App for Mac 18.08 to 19.03 on MacOS Mojave 10.14.x

Viewer crash with Workspace app for Mac 18.12 and later and MacOS Mojave...

ADM not giving deploy option after running deployment_type.py

When running the deploymenttype.py to prepare an ADM instance for HA pairing, after reboot the deploy tab is missing...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 3000 WAN Optimization Edition

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 3000-WO 4x1000-Base-SX WAN Optimization Edition. The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates an...

Workspace App for Windows - Your apps are not available at this time - Issue when installing Citrix Receiver in not elevated/per-user install mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The Organization is deploying Workspace App for Windows for the users. Some of these users have...

XenMobile: How to Block Apple App Store and iTunes Store using restriction Policy

This article details how to block installing any Apps and music from the Apple App Store and iTunes store, respectively, on the iOS...

How to Deploy Citrix Receiver for Pass-Through Authentication Using Active Directory Group Policy

This article describes how to deploy and configure CitrixReceiver.exe so that it can be used in Pass-Through authentication mode in a XenApp or XenDesktop deployment. This article also provides a detailed step-by-step guide about deploying and configuring CitrixReciverEnterprise.exe onto a large...

Workspace: Managing Personal Folders and Shared Folders

This article explains the differences between Personal Folders and Shared Folders and how to manage them...

Citrix Endpoint Management TLS Version Deprecation

To improve the security of connections to Citrix Endpoint Management, Citrix will block any communication over Transport Layer Security TLS 1.0 and 1.1 as of March 15, 2019. NOTE: On-Prem CEM customers also can follow the same instructions on their MDM 443 and 8443 and MAM 443 Service or Service...