5317 matches found
The Stream process is not running on the PVS server
Smart Check has detected that the StreamProcess.exe isn't running. This process is responsible for allowing target devices to acquire images from the vDisks contained in the vDisk store...
FAQ: Badge Behavior and Notifications Behavior for End Users
This article provides frequently asked questions and answers for Badge behavior and Notifications behavior. Badge Behaviour for End Users Q: What does the badge count represent? A : The badge count represents the total number of unread count of mails for your entire inbox folder. Q: Do I still ha...
How To Deploy NetScaler as Both OAuth SP and IdP
Deploying the NetScaler, as both an OAuth Service Provider SP and IdP Identity Provider or OpenID Authenticator. This can be on the same NetScaler, or on two separate appliances...
How Big is the 4.x User Layer Disk, and How Can You Change That?
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Secure Mail - Use Safari as the Default Browser - No Browser Installed
From Secure Mail on the iOS devices you could receive this error message "No Browser Installed. Please install Secure Web or another web browser to open this link" when try to open a hyperlink or a url from an email message. The iOS device has the standard Safari browser installed...
Receiver (4.9|4.10|4.11) installation stuck at setintegritylevel.exe while installing it through Non interactive desktop of a Admin user.
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Symptoms observed are as follows: 1. During installation of RecfWin 4.9/4.10/4.11 from the Non...
FAQ: Citrix Insight Services (CIS)
Citrix Endpoint Management, using technology formerly called XenMobile This article contains answers to frequently asked questions aboutCitrix Insight Services formerly known as TaaS. Contents General Citrix Insight Services Plug-ins Security Considerations File Uploading Analysis Feedback Genera...
XenMobile: 500 Server Internal Error (exid:16200BC6AC0-503E3024D00ABC1E4C352FFA2DAD6AC0) when we click on Manage > User
When you click Users tab on XenMobile server receiving error - 500 Server Internal Error exid:16200BC6AC0-503E3024D00ABC1E4C352FFA2DAD6AC0...
How to restrict users to access device settings on Samsung devices in KIOSK mode
Restrict users to access device settings in Samsung KIOSK mode...
XenMobile OnPremise: Push Required apps in XenMobile by enabling the server property
Push Required apps in XenMobile by enabling the server property. Note: This article refers to XenMobile MDM OnPremise instance only...
The DB user's privilege on XenMobile server
Question: What kind of privilege is required for admin which requires when XenMobile DB configuration is done. Answer: Account needs to have the below privileges or else XenMobile cannot do certain action without the permission on the DB. db owner db creator public...
Receiver install error "DVCRenderingAdapter.dll failed to register"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While installing Receiver, users may encounter an error like: "DVCRenderingAdapter.dll failed to...
Unable to Sign On to SecureHub
Enrolled User unable to login to Secure Hub, while 2 users in Active Directory have same UPNUserPrincipalName. The Active Directory Users and Computers MMC ADUC will enforce unique values, However, duplicate values for userPrincipalName can be assigned to the users via code. Consider In AD that 2...
StoreFront 3.12.1000.1 - Customize the browser tab name when browsing the SFWeb URL
Renaming the browser tab name when browsing the SFWeb URL...
FAQ : Enterprise Application Silent Installation
Question: Is it possible to upgradeEnterprise appsby using'silent installation' on mobile devices? Answer: The 'silent installation' of apps means that the user of the device does not receive any prompts to update or install the app. Instead, the app updates or installsitself automatically in the...
XenDesktop Setup Wizard fails with error "The xsPvsSiteUuid Field Does not exist"
When running the XenDesktop Setup Wizard XDSW you encounter the following error. "The xsPvsSiteUuid Field Does not exist" At this point the XDSW fails and aborts the process...
XenMobile: Usage of iPhone X FaceID feature
Question: Is the iPhone X feature of FaceID supported in XenMobile? Answer: Yes, FaceID authentication is supported with XenMobile. iPhone X FaceID uses the same APIs as the Touch ID feature in other iOS devices. Question: Will there be merge of both functions Touch ID and FaceID, since it depend...
Warning: "Grace license is issued for the site" on NetScaler SD-WAN 10.0
A warning appears on the NetScaler SD-WAN 10.0 appliance that says: "Grace license is issued for the Site":...
Issue: Unable to map the network drive via SDWAN from Windows 10 Clients
Symptoms: – Below Errors might be seen when Client at Branch office tries to map the Network Drives from Win 10 machines. Errors: – SMB3 acceleration is disabled/unsupported on the partner unit – Signed Session. Reason: Secure Connection to the peer unit does not exist. To configure secure partne...
[NetScaler Gateway Trace Study] - App Launch Through NetScaler Gateway
This trace study looks at a successful application launch via NetScaler Gateway. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 Client: 10.90.41.87 SF: 192.168.0.6 XA: 192.168.0.3...
NetScaler SD-WAN DHCP Address Not Renewed After ISP Router Changed
NetScaler SD-WAN is configured with the ISP router as DHCP server. After replacing the ISP Router, NetScaler SD-WAN appliance does not renew the IP address from the new ISP router. The IP address is renewed automatically after some time, may be after few days in some cases...
Keyboards Fail to Map in ICA Sessions From Non-Windows Receivers such as Mac, Linux and HTML5
After an in-place upgrade of Remote PC VDA's from version 5.6.400 to 7.6.300 keyboards would fail to map in ICA sessions from non-Windows Receivers such as Mac, Linux, and HTML5...
vDisk Lost Properties in PVS Console
vDisk lost properties in PVS consoleafter move vDisk to individual file server with MS DFS enabled,vDisk is shown as No server and filesize can not be identified...
Receiver for Windows 4.9LTSR/4.10 - Citrix HDX Engine Crash When Connecting to Linux VDA
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When connecting from a client machine that has Receiver 4.9 LTSR or Receiver 4.10 upgraded from...
How to Verify Password for an Encrypted SSL Certificate Key File
This article explains how to use OpenSSL to decrypt a keyfile that was encrypted by a password. Background On NetScaler, when creating an RSA Key, you can change the PEM Encoding Algorithm to DES3 and enter a permanent Passphrase. This encrypts the keyfile and protects it with a password or pass...
Troubleshooting Gateway Insight on NetScaler MAS
Troubleshooting Gateway Insight on NetScaler MAS...
Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS
Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...
Unable to See All Virtual Servers Present on an Instance Using NetScaler MAS
Unable to see all the virtual servers that are present on an instance using NetScaler MAS...
How to Install and Collect ADB logs on android device
Requirement is to download the ADB software in order to take real time logs from the Android device...
Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."
You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...
PVS 7.15 - Unable to boot target devices due to TFTP timeout error
While booting up PVS 7.15 target devices, it fails with "PXE - E32: TFTP open timeout"...
Prevent iOS Receiver from using weak ciphers when connecting to NetScaler Gateway
How can Receiver for iOS be configured to not use weak ciphers that are susceptible to the Bleichenbacher attack?...
App Layering - Best Practice for Printing
Best practice and guideline for printing in 2.x and 3.x. Create a printer layer for your printers for ease of updating and troubleshooting any problems Layering of printer drivers is recommended Use inbox drivers vs. 3rd party drivers Create a GPO or logon script to define a default layer...
Configure StoreFront with OKTA
This article illustrates how to configure StoreFront to use OKTA for authentication using SAML metadata exchange...
[OST]French Canadian Keyboard not mapping properly to VDA from Mac
French Canadian special accent characters not displaying correctly when accessing a Windows 7 VDA from a Macclient device with Receiver for OSX 12.4. On a Mac with a French Canadian keyboard, the circumflex character ^ is not mapped as expected with Receiver Macversion 12 connecting to a Windows ...
Director showing error "Network unreachable. Check configuration, authentication, or service availability"
While connecting to Citrix ADMMAS from Director customer is getting error "Network unreachable. Check configuration, authentication, or service availability. " For configuring the Director with Citrix ADMMAS follow the...
How to Collect Diagnostic Data on NetScaler SD-WAN Appliance
This article describes how to capture diagnostic data on NetScaler SD-WAN WANOP appliance using Graphical User Interface GUI...
Layering multiple Office Components (Word, Visio, Project, Outlook, etc.)
There are a couple of places this can go bad. One is, never run any Office component in the Install Machine. The first time Office runs, it writes some machine-specific information into the registry, and if that layer then wakes up on another machine, it has to go through the configuration again...
How to script removing and rescanning "Ghost NIC" devices in Windows
It's sometimes necessary to run DevMgr in "nonpresent device" mode to remove all nonpresent NIC devices, and sometimes the present NIC too, and then rescan the network to fix problems. It's possible, using the Microsoft Windows Development Kit tool DEVCON.EXE, to script this operation if you know...
App Layering: Test SMB File Share function says permissions incorrect
When configuring a Network File Share for the ELM in App Layering, you get the error "Permissions incorrect on the file share for the path: . Please contact Support for more information."...
High Mgmt CPU due to nsaaad process
High management CPU CPU spiked to 100% causing VIPs and LDAP server configuration on NS to go down Issue may be intermittent...
NetScaler 11.1 - Services flap on VPX/Interface hangs observed on XenServer
Services flaps on VPX/Interface hands observed on XenServer...
Upload Failed due to an Internal Error - When Upgrade SD-WAN Center 9.0.0
When a customer attempts to upgrade their SD-WAN Center from 9.0.0 to versions 9.1.0 or above, they face the below error message in the GUI: Customer can also see the below error message in their browsers: Warning: POST Content-Length of 76632859 bytes exceeds the limit of 62914560 bytes in Unkno...
Configuring Citrix StoreFront with the Secure Browser Service
This article describes how existing on-premise XenApp/XenDesktop customers can integrate and deliver Secure Browser via their existing Storefronts to end users...
Receiver Warning: "A Potentially UNSAFE Connection to the Computer Has Been Initiated"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. -Getting warning message:"A potentially UNSAFE connection to the computer has been initiated" when...
EDT Security using DTLS
EDT Security using DTLS As from XenApp and XenDesktop 7.16 VDAs, DTLS is supported refer to the Windows OS VDA 7.16 Schannel library support for DTLS article. This means that backend connection between NetScaler and the VDA could optionally use DTLS. In addition, Receiver could optionally use DTL...
Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...
Socket and SSL error messages in Receiver for Windows 4.10
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Protocol driver error message in earlier versions While using receiver a common error that you might...