How to enable/collect logs on WEM Broker

Enable logging on WEM Broker servers...

WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

Seamless application window incomplete display in Dual-Monitor Windows 10 client

Customer launched a seamless application in a Dual-Monitor Windows 10 client. However, half of the application window is filled with black image...

How to enroll windows 10 devices

How to enroll Windows 10 in XenMobile...

How to generate the SecureHub device side logs

How to generate the SecureHub device-side logs and setup the correct debug level on them...

How to configure fingerprint authentication on XenMobile

How To configure fingerprint authentication?...

How to disable 'Delete account' option within Secure Hub

To disable the "Delete account" option within the Secure Hub for the environment with Auto Discovery ServicesADSenabled. Note : This can be done only for the environments with Auto Discovery ServicesADS enabled...

Failed to update listener certificate in XMS 10.6

While importing renewed SSL listener certificate on XMS 10.6 following error is observed on XMS debug logs. 2017-06-22T11:47:55.251+0300 | A7B895C5041828EC | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : listener . none...

Error "Set device encryption on device to use this app" on Android device

Apps install correctly and no issues are shown on the server. However, while opening the app on the device, the message "Set device encryption on your device to use this app " is displayed. The device storage is encrypted still we see this issue...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

Receiver For iOS 7.2.3 Smart card users are unable to launch VDA 7.13 applications

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Error: "The operation couldn't be completed HdxSdkErrorDomainSessionerror 8."...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

Xenmobile Certificate based authentication--Unable to push VPN policy to iOS device.

Error : In the software inventory for the device we can see the error “Could not create mobilecofig ” Server logs 2017-02-24T10:35:05.236+0100 | | INFO | http-nio-10080-exec-72 | com.sparus.nps.apple.push.ApplePush | Installing profile /cfg/VPNtest on device 522. 2017-02-24T10:35:05.298+0100 |...

How to obtain expiration date of the "Distribution Provisioning Profile (.MOBILEPROVISION)" file of an iOS (.iPA) application

What is the "Distribution Provisioning Profile .MOBILEPROVISION" File used by Apple Xcode, a software developmentIDEoften used for creating iPhone apps; contains a provisioning profile, which allows an app to be uploaded to a limited number of iPhones or iPads while it is still in development. Yo...

MDM/MAM Enrollment flow for Secure Hub IOS devices-On Prem Setup.

This article explains the MDM/MAM Enrollment flow for IOS devices for-On Prem Setup...

How to configure Applock device Policy on IOS

How to configure Applock device Policy on IOS...

Unable to access HDX apps from XenApp. Error "HdxSdkErrorDomain_Session error 8."

Unable to access the XA application. Error on the device : iPhone: "HdxSdkErrorDomainSession error 8." iPad: "The session launch ended; either the session was not visible to the user, or the ICA engine did not load properly"...

XenMobile Server and support for Cisco AnyConnect and Legacy AnyConnect clients

Last June 9 2017, Cisco announced the transition from the VPNPlugin deprecated VPN framework to the latest iOS VPN framework Network Extension in order to provide a more reliable connection to internal resources and support for UDP and TCP applications with Per-App VPN. On June 14 2017, Cisco...

How to Upgrade Receiver from StoreFront

Question: How to upgrade Receiver from StoreFront? Answer: 1. Go to C:\Program Files\Citrix\Receiver StoreFront\Receiver Clients\. Create a Windows folder if it doesn’t exist. 2. In the Windows folder, paste the Receiver for Windows with the version you want to set as the threshold, overwriting...

Citrix ADC Logs Collection Guide

This article illustrates the log collection process on ADC MPX/VPX/SDX with common scenario. Contents 1. Basic Information CollectionSay goodbye to copy and paste! Use quick text for common notes, phrases, and messages. Quick text is supported in email, chat, notes, Knowledge, and more! 2...

DHCP Client Service will not start and shows "Access Denied" error

The first indication of a problem is that you've got a 169.254.x.x address. The DHCP Client service is stopped. Then manually starting the DHCP service, you get an Access Denied error...

Slow Performance Issues on NetScaler SD-WAN 9.2.1.23

Reports of slow performance with high packet loss and calls intermittently disconnected through the NetScaler SD-WAN due to the following known issues: 1. Max number of new connections per source limitation 2. Encryption key reset issue...

NetScaler Gateway Endpoint Analysis Supported Operating System and Browsers

Q: What are the operating systems and Web browsers required for NetScaler Gateway Endpoint Analysis plug-in? A : To use the Endpoint Analysis Plug-in, the following software is required on the user device: Operating System| Supported Browsers ---|--- Mac OS X 10.9 and later| Safari 7.1 or...

Unable to connect to VPN The server met an error. Please try again or contact your administrator

"The server met an error. Please try again or contact your administrator"...

Xenmobile 10.x -- MAM Enrollment fails.

XenMobile-Enrollment problem in MAM. Unable to load Store...

Failed to Delete pvp File Because streamprocess.exe Has it Open

Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...

Excluding already redirected folders with UPM

Customers environment has Windows Settings\Folder Redirection setup for Documents or other folders. If UPM is also in use, the redirected folder might get a duplicate copy after UPM processes the logon. This is by design and expected...

How do I Integrate XenMobile and SkyCure

Skycure for Citrix XenMobile extends your organization’s mobile security with next-generationMobile Threat Defensecapabilities: proactively detect and automatically remediate known and unknown threats, vulnerabilities and active attacks across all mobile attack vectors. Integrate Skycure with...

Secure Mail for Windows unable to connect to the backend exchange server.

Secure Mail for WindowsPhone does not work when entering Credentials the App states "Access to your company network is not currently available" Android and iOS devices are working fine and are able to connect to Secure Mail. Direct native mail clients are accessible...

How To Add Additional Storage to an Existing SD-WAN Center VM

The objective of this article is to provide assistance on how to add some additional storage from what was initially configured during the initial import of a NetScaler SD-WAN Center VM...

How to Implement NetScaler Gateway EPA Only for Windows Clients

This article provides provides information on how to implement NetScaler Gateway EPA only for Windows clients not mobile devices connecting from the Internet. Mobile devices cannot run the EPA scan. So, they need to bypass it using either a policy or a different virtual server...

XenMobile: Enroll with Two Factor and MAM login using CERT in XenMobile MAM only mode

The objective of this article is to help XenMobile administrators configure XenMobile 10.6 server, Enroll using Username + Password + PIN OTP and subsequent login with Certificate based authentication when XenMobile server is in MAM only mode, in Simple words: 1. You device will not be managed by...

Reciever 4.8 - Unable to open the Url -Only Http and Https Urls can be opened

when launching published content from receiver 4.6 onward versions, we get error :"Only Http and Https Urls can be opened"...

FAQ: Citrix ADC on Microsoft Azure

Q: What is Citrix ADC, formerly Netscaler ADC, on Microsoft Azure? A: Citrix ACD on Microsoft Azure is a L4-L7 virtual networking appliance that ensures organizations have access to secure and optimized applications and assets deployed in the cloud. Citrix ADC on Azure provides a foundation for t...

App Layering/Unidesk: Published Image or Packaging Machine Blue Screens with Code STOP 0x75640007

Published image or Unidesk desktop or Packaging Machineblue-screens with code 0x75640007...

Provisioning Services: XenDesktop Setup Wizard or Streamed VM Wizard does not use the template boot properties when creating targets.

Using Provisioning Services PVSXenDesktop or Streamed VM Wizard, users were unable to change the Boot Order of newly created target devices...

Netscaler - 11.1 - SSO Failure with RDP Proxy

1. When connecting to RDP via NS gateway CVPN bookmarks, the RDP window terminates with error An Internal error has occurred. 2. Netscaler resets the back-end connection withreset code of 9952 dropping connection due to SSL received fatal alert 3. Disabled SSO using...

How to Use Variables in Configuration Jobs on NetScaler MAS

A configuration job is a set of configuration commands that you can execute on one or more managed instances. When you execute the same configuration on multiple instances, you might want to use different values for the parameters used in your configuration. You can define variables that enable y...

CWA for Windows: How to disable Citrix Receiver from popping up during logon to the Desktop.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to disable Citrix Receiver from popping up during logon to the Desktop...

StoreFront upgrade fails to keep the setting in default ICA file

During the upgrade process of StoreFront, the changes made in the Manually modified files including default.ica and usernamepassword.tfrm are not retained...

Write Cache Drive on PVS Target Devices is Filling up Quickly After Installing Microsoft Updates (Wanna Cry)

Write cache drive is filling up quickly after installing Microsoft Updates Wanna Cry...

Citrix Desktop Viewer Toolbar not Available in XenDesktop when using Receiver StoreFront

The Desktop Viewer Toolbar is not available when launching XenDesktop virtual desktops using the Receiver 3.1 and StoreFront Services...

App fail to install via Secure Hub on iOS device, error "Unable to download APP"

App fail to install via Secure Hub on iOS device, error "Unable to download APP". After clicking retry, it will install again and the error message pops up again...

How to do Factory Reset on 410-SE

Factory Reset on 410-SE...

StoreFront 3.7 and Above - XenDesktop access policy rules cannot be applied on Endpoint

After implementing the steps mentioned in https://www.citrix.com/blogs/2015/07/01/rewriting-the-session-clientname-from-storefront/ , XenDesktop access policy rules cannot be applied on client name as the client host name comes up as WRXXXXX when using Receiver for web . The client name can only ...

Considerations When Creating a Platform Layer in Citrix App Layering 4-x or higher

The objective of this article is to inform Citrix customers and partners about the best practices when creating a Platform Layer in Citrix App Layering 4.x. The Platform Layer is used to install drivers and software specific to a particular platform like PVS or MCS. The Platform Layer enables App...

HTML5 Receiver Citrix PDF Print Function is Not Working with Chrome Browser v57

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. HTML5 Receiver - Citrix PDF Printer Prints blank document in Chrome 57. IE and FireFox work fine...

StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'. defaultDocument"

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'...

WEM Database Creation Error Message regarding "Path Specified" when creating WEM database

When attempting to create a WEMDatabase using the Database Management Utility Console, it failswith: "Database Creation Error" The Citrix WEM Database Management Utility Debug Log shows the following exception:"Exception - CreateVuemdb.Run : SqlDatabaseHelper. connection Error : 5133 | Directory...

FAQ: Password change over LDAP on Read Only Domain Controller Servers

Question : Can customer change password over LDAP when using Read only Domain controller RODC? Answer : Password change is not possible on RODC servers. Note: We support referrals only for group extraction, it might not be applicable for password resets. For information on password change in a...