2.x - Increasing the User Layer size for a Persistent Desktop

C drive of a 2.x desktop is running low on space...

App Layering - Google Chrome / Chromium Recipe

Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...

How to Use Variables in Configuration Jobs on NetScaler MAS

A configuration job is a set of configuration commands that you can execute on one or more managed instances. When you execute the same configuration on multiple instances, you might want to use different values for the parameters used in your configuration. You can define variables that enable y...

How to Restrict MAM only enrollment to XenMobile

Enable only Enterprise Mode for Enrollment of XenMobile users and restrict them using MAM mode for Enrollment...

Citrix Workspace App for Mac and Linux fail to Redirect Local printer to Citrix Sessions

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Client printers on Mac and Linux clients fail to be created in XenApp and XenDesktop sessions runnin...

WEM Agent: "An error occurred while building your environment. Agent processing will now stop."

WEM Agent produces error saying - "An error occurred while building your environment. Agent processing will now stop."...

Citrix Hypervisor unable to sync to NTP server

Unable to sync to NTP server...

Requirements and Limitations of Authentication at StoreFront using NetScaler Gateway

Introduction NetScaler and StoreFront interop has undergone several improvements in the last few releases to reduce integration mistakes by administrator. Initial efforts were targeted to allow administrators to import NetScaler Gateway configuration into StoreFront through the management console...

CWA for Windows: How to disable Citrix Receiver from popping up during logon to the Desktop.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to disable Citrix Receiver from popping up during logon to the Desktop...

"Access to your company network is not currently available" Error message while accessing Secure Hub XenMobile Store

Attempts to access the Store in Secure Hub causes an error "Access to your company network is not currently available". Please find the snapshot of an error message. Logs 2017-08-04T16:21:53.886+0200 ",X1AuthController,INFO 4,-AuthController getCertificateForURL:callback:,"Providing the certifica...

How to enable or disable self help portal in XenMobile server

This article provides instruction on how to enable or disable access to the Self Help Portal SHP...

How to change management IP of SVM from LOM

Change the SDX Management Service SVM IP via the LOM when network access to SVM IP and XenServer Hypervisor is not available...

Certificate Based Authentication : Troubleshooting Tips

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

Error : Sync not permitted. Account doesn't have permission to sync with the mail server.

Error : Sync not permitted. You account doesn't have permission to sync with the mail server...

Win + G Pop Up Citrix Receiver Launching Apps/Desktops

When launching published apps or desktops from a Windows 10 OS a green popup windows briefly appears prompting to press Win + G for the game bar or for the search bar...

Certificate Based Authentication : General issues

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

Certificate Based Authentication : Troubleshooting steps

3. . If the value forDS Mapper usage isDisabled , run the following command to enable it: netsh http add sslcert ipport=0.0.0.0:443 certhash=20c70a6c6e66c3f82cf6098b7bcd2859486ecd10 appid=4dc3e181-e14b-4a21-b022-59fc669b0914 certstorename=my verifyclientcertrevocation=Enable...

StoreFront upgrade fails to keep the setting in default ICA file

During the upgrade process of StoreFront, the changes made in the Manually modified files including default.ica and usernamepassword.tfrm are not retained...

Receiver for Windows 4.8, error "The specified module could not be found."

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to launch Published Desktops, it fails to launch with error"The specified module could not be...

How to Update Machine Catalog to propagate changes applied to the Master Image

By following the steps provided in this article you will be able to apply changes to the Master Image and propagate those changes to the machines in the Machine Catalogs in question...

Citrix App layering: Recipe for USB Drivers With VMWARE Horizon View 5.X

Overview The purpose is to explain a process for getting USB Hardware related device drivers working in a Unidesk Layer in conjunction with software application that may require peripheral device support. Tested Devices This document utilize these kinds of devices in our testing: Dell USB Laser...

App Layering: Getting AppSense and WebSense to work

You may find that AppSense is not personalizing applications properly or otherwise not functioning. Here are the directions for installing AppSense and/or WebSense in a layer,...

App Layering: No connection to Layering Service and other web errors

You get unexpected errors and disconnects in the App Layering Management Console. While logged in, you may see "Connectivity Failure" or a status of the ELM saying "No connection to Layering Service"...

Troubleshooting DTLS and EDT on Citrix Gateway

In Citrix Virtual Apps and Desktopsenvironment with EDT enabled and DTLS enabled on the Citrix Gateway VPN vServer, an error may occur when trying to launch an application or desktop.Depending on the scenario, errors message may be : "Cannot connect to the Citrix XenApp Server. Protocol Driver...

Citrix App Layering: How to Customize Windows 7 Visual Performance in a Layer.

There are no dedicated GPO to control that feature of customizing the performance of Visual Effects for the Windows Explorer in Windows 7. In order to get the customizations pushed out to all the desktops in the environment you need to create a registry script that will make these changes for you...

Citrix App Layering: Recipe IBM SPSS 21

Licensing Considerations The following information should be discussed with your IBM licensing contacts: Concurrent user network licensing for IBM SPSS packages. Usage of SPSS in a virtualized environment requires a licensing “addendum” and further cost. A physical server with current Java versio...

Write Cache Drive on PVS Target Devices is Filling up Quickly After Installing Microsoft Updates (Wanna Cry)

Write cache drive is filling up quickly after installing Microsoft Updates Wanna Cry...

Citrix Desktop Viewer Toolbar not Available in XenDesktop when using Receiver StoreFront

The Desktop Viewer Toolbar is not available when launching XenDesktop virtual desktops using the Receiver 3.1 and StoreFront Services...

Critical Error: "An error occurred communicating with the Server" when adding a server to a store

When adding a server to a store in PVS console, the console hangs, then after a few seconds the message Critical Error: "An error occurred communicating with the Server" is seen, and the soap service crashes. A soap service crash dump may show an exception due to the stack overflow, where it has...

App Layering/Unidesk: Debugging Layer Conflicts

You have identified a problem that occurs when all your layers are present, but does not occur when none of them are there, or only a minimum set are present. Regardless of the actual error, this suggests a conflict between individual layers...

NetScaler SD-WAN Troubleshooting Guide

Citrix SD-WAN, formerly NetScaler SD-WAN This articles helps you diagnose, troubleshoot, and resolve common issue encountered on NetScaler SD-WAN. Note : This is a master overview article. The detailed information for each topic is covered in its individual articles. CTX236987 - Information to Ke...

NetScaler SD-WAN QOS and Application Rules

Citrix SD-WAN, formerly NetScaler SD-WAN Table of Contents Introduction QOS Components Transmit Modes Queue Depth IP Rules Application QOS rules with release 9.3 Basic Rules Basic guidance on Rules. Other Settings that affect Applications. Appendix A: Default Rules Breakdown Introduction The...

XenMobile : Control OS update policy FAQ

Control OS policy The Control OS Updates device policy lets you deploy the latest OS updates to supervised iOS devices. You can specify how frequently XenMobile checks the device OS and deploys updates. ​There are two options -: 1. Download Only This option will just download OSupdate and custome...

Change Token Signing Certificate Expiration Date

When using ADFS 3.0, the Token-Signing Certificate that is generated during setup is, and can be, a Self-Signed Certificate. By default, the Token-Signing Certificate will expire 1 year after it is created. It will also automatically roll-over 2 weeks before expiration if Certification roll-over ...

App Layering: Recipe for QuickBooks

QuickBooks is an application that licenses and registers to the volume serial number of the local hard disk. When the license is created an encrypted file is stored that can only be unencrypted if the volume serial number matches the system it was installed on. When Unidesk creates a new desktop,...

XenServer Host Console Not Visible On Some High-Resolution Monitors

Due to resolution incompatibility issues on some high-resolution monitors the host console may not be visible when booted The following monitors have been confirmed to have this issue: Dell, U2312HM, 23", 16:9, 1920 x 1080 Philips, 226V6QSB6, 21.5", 16:9, 1920X1080 AOC, I2280SWD, 22", 16:9,...

App fail to install via Secure Hub on iOS device, error "Unable to download APP"

App fail to install via Secure Hub on iOS device, error "Unable to download APP". After clicking retry, it will install again and the error message pops up again...

PVS Image Not Able to Get DHCP Address, Group Policies Not Applying

Event ID 5719 is logged when you start a Domain Member that is a PVS target Event Type: Error Event Source: NETLOGON Event Category: None Event ID: 5719Date: DateTime: TimeUser: N/A Computer: ServerDescription:No Domain Controller is available for domain due to the following: There are currently ...

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"...

Can Users Still See Disabled Applications on StoreFront or Receiver Self Service Console if Using a Site Created on StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: If Users are connecting to a StoreFront created site and accessing applications from a XA 6.x ...

Secure Mail: How to edit the MDX file for enabling/disabling the hidden policy.

Enable/Disable the hidden policy for Secure Mail: ex "AutoPopulateusernametitle"...

Optional VPP Apps show "Mismatch between user and device iTunes store account hashes"

The following error is seen when inspecting the Delivery Group details of an Apple device on the MDM server console: "Mismatch between user and device iTunes store account hashes". Attempts to send installation commands for VPP apps from the MDM server to the Apple device can fail. Optional VPP a...

How To Define Page File Size and Placement in Citrix App Layering 4.x

To provide Citrix customers and users a process to define page file size and location when using Citrix App Layering...

How to do Factory Reset on 410-SE

Factory Reset on 410-SE...

StoreFront 3.7 and Above - XenDesktop access policy rules cannot be applied on Endpoint

After implementing the steps mentioned in https://www.citrix.com/blogs/2015/07/01/rewriting-the-session-clientname-from-storefront/ , XenDesktop access policy rules cannot be applied on client name as the client host name comes up as WRXXXXX when using Receiver for web . The client name can only ...

Considerations When Creating a Platform Layer in Citrix App Layering 4-x or higher

The objective of this article is to inform Citrix customers and partners about the best practices when creating a Platform Layer in Citrix App Layering 4.x. The Platform Layer is used to install drivers and software specific to a particular platform like PVS or MCS. The Platform Layer enables App...

How to fix App Layering tasks stuck at "Stalled" status

Tasks stuck in ELM management console stuck in a "Stalled" state...

HTML5 Receiver Citrix PDF Print Function is Not Working with Chrome Browser v57

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. HTML5 Receiver - Citrix PDF Printer Prints blank document in Chrome 57. IE and FireFox work fine...

Windows 10 & 11 Compatibility with Citrix Virtual Desktops (XenDesktop)

With the release of the Windows 10 & 11 Operating Systems, Microsoft introduced a new way to build, deploy, and service Windows:Windows as a service. New features are packaged into Feature Updates. Bug fixes and security fixes are packaged into Quality/Feature Updates. These updates can be deploy...

Selfservice.exe Crashes on First Log On, Second Attempt Works

When a user attempts to logon it fails the first time and succeeds the second time. The first time selfservice.exe crashes. Self-service Plug-in exited unexpectedly. Exception was Object reference not set to an instance of an object. at Dazzle.AppMonitor.Control.Controller.WaitForLogoff at...