StoreFront upgrade fails to keep the setting in default ICA file

During the upgrade process of StoreFront, the changes made in the Manually modified files including default.ica and usernamepassword.tfrm are not retained...

Certificate Based Authentication : General issues

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

Certificate Based Authentication : Troubleshooting steps

3. . If the value forDS Mapper usage isDisabled , run the following command to enable it: netsh http add sslcert ipport=0.0.0.0:443 certhash=20c70a6c6e66c3f82cf6098b7bcd2859486ecd10 appid=4dc3e181-e14b-4a21-b022-59fc669b0914 certstorename=my verifyclientcertrevocation=Enable...

Certificate Based Authentication : Troubleshooting Tips

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

App Layering: No connection to Layering Service and other web errors

You get unexpected errors and disconnects in the App Layering Management Console. While logged in, you may see "Connectivity Failure" or a status of the ELM saying "No connection to Layering Service"...

Citrix App Layering: How to Customize Windows 7 Visual Performance in a Layer.

There are no dedicated GPO to control that feature of customizing the performance of Visual Effects for the Windows Explorer in Windows 7. In order to get the customizations pushed out to all the desktops in the environment you need to create a registry script that will make these changes for you...

How to Update Machine Catalog to propagate changes applied to the Master Image

By following the steps provided in this article you will be able to apply changes to the Master Image and propagate those changes to the machines in the Machine Catalogs in question...

Citrix App Layering: Recipe IBM SPSS 21

Licensing Considerations The following information should be discussed with your IBM licensing contacts: Concurrent user network licensing for IBM SPSS packages. Usage of SPSS in a virtualized environment requires a licensing “addendum” and further cost. A physical server with current Java versio...

Troubleshooting DTLS and EDT on Citrix Gateway

In Citrix Virtual Apps and Desktopsenvironment with EDT enabled and DTLS enabled on the Citrix Gateway VPN vServer, an error may occur when trying to launch an application or desktop.Depending on the scenario, errors message may be : "Cannot connect to the Citrix XenApp Server. Protocol Driver...

App Layering: Getting AppSense and WebSense to work

You may find that AppSense is not personalizing applications properly or otherwise not functioning. Here are the directions for installing AppSense and/or WebSense in a layer,...

Citrix App layering: Recipe for USB Drivers With VMWARE Horizon View 5.X

Overview The purpose is to explain a process for getting USB Hardware related device drivers working in a Unidesk Layer in conjunction with software application that may require peripheral device support. Tested Devices This document utilize these kinds of devices in our testing: Dell USB Laser...

Citrix Desktop Viewer Toolbar not Available in XenDesktop when using Receiver StoreFront

The Desktop Viewer Toolbar is not available when launching XenDesktop virtual desktops using the Receiver 3.1 and StoreFront Services...

Write Cache Drive on PVS Target Devices is Filling up Quickly After Installing Microsoft Updates (Wanna Cry)

Write cache drive is filling up quickly after installing Microsoft Updates Wanna Cry...

NetScaler SD-WAN Troubleshooting Guide

Citrix SD-WAN, formerly NetScaler SD-WAN This articles helps you diagnose, troubleshoot, and resolve common issue encountered on NetScaler SD-WAN. Note : This is a master overview article. The detailed information for each topic is covered in its individual articles. CTX236987 - Information to Ke...

App Layering/Unidesk: Debugging Layer Conflicts

You have identified a problem that occurs when all your layers are present, but does not occur when none of them are there, or only a minimum set are present. Regardless of the actual error, this suggests a conflict between individual layers...

Critical Error: "An error occurred communicating with the Server" when adding a server to a store

When adding a server to a store in PVS console, the console hangs, then after a few seconds the message Critical Error: "An error occurred communicating with the Server" is seen, and the soap service crashes. A soap service crash dump may show an exception due to the stack overflow, where it has...

XenMobile : Control OS update policy FAQ

Control OS policy The Control OS Updates device policy lets you deploy the latest OS updates to supervised iOS devices. You can specify how frequently XenMobile checks the device OS and deploys updates. ​There are two options -: 1. Download Only This option will just download OSupdate and custome...

NetScaler SD-WAN QOS and Application Rules

Citrix SD-WAN, formerly NetScaler SD-WAN Table of Contents Introduction QOS Components Transmit Modes Queue Depth IP Rules Application QOS rules with release 9.3 Basic Rules Basic guidance on Rules. Other Settings that affect Applications. Appendix A: Default Rules Breakdown Introduction The...

Change Token Signing Certificate Expiration Date

When using ADFS 3.0, the Token-Signing Certificate that is generated during setup is, and can be, a Self-Signed Certificate. By default, the Token-Signing Certificate will expire 1 year after it is created. It will also automatically roll-over 2 weeks before expiration if Certification roll-over ...

XenServer Host Console Not Visible On Some High-Resolution Monitors

Due to resolution incompatibility issues on some high-resolution monitors the host console may not be visible when booted The following monitors have been confirmed to have this issue: Dell, U2312HM, 23", 16:9, 1920 x 1080 Philips, 226V6QSB6, 21.5", 16:9, 1920X1080 AOC, I2280SWD, 22", 16:9,...

App Layering: Recipe for QuickBooks

QuickBooks is an application that licenses and registers to the volume serial number of the local hard disk. When the license is created an encrypted file is stored that can only be unencrypted if the volume serial number matches the system it was installed on. When Unidesk creates a new desktop,...

Secure Mail: How to edit the MDX file for enabling/disabling the hidden policy.

Enable/Disable the hidden policy for Secure Mail: ex "AutoPopulateusernametitle"...

App fail to install via Secure Hub on iOS device, error "Unable to download APP"

App fail to install via Secure Hub on iOS device, error "Unable to download APP". After clicking retry, it will install again and the error message pops up again...

Can Users Still See Disabled Applications on StoreFront or Receiver Self Service Console if Using a Site Created on StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: If Users are connecting to a StoreFront created site and accessing applications from a XA 6.x ...

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"...

PVS Image Not Able to Get DHCP Address, Group Policies Not Applying

Event ID 5719 is logged when you start a Domain Member that is a PVS target Event Type: Error Event Source: NETLOGON Event Category: None Event ID: 5719Date: DateTime: TimeUser: N/A Computer: ServerDescription:No Domain Controller is available for domain due to the following: There are currently ...

How to do Factory Reset on 410-SE

Factory Reset on 410-SE...

How To Define Page File Size and Placement in Citrix App Layering 4.x

To provide Citrix customers and users a process to define page file size and location when using Citrix App Layering...

Optional VPP Apps show "Mismatch between user and device iTunes store account hashes"

The following error is seen when inspecting the Delivery Group details of an Apple device on the MDM server console: "Mismatch between user and device iTunes store account hashes". Attempts to send installation commands for VPP apps from the MDM server to the Apple device can fail. Optional VPP a...

StoreFront 3.7 and Above - XenDesktop access policy rules cannot be applied on Endpoint

After implementing the steps mentioned in https://www.citrix.com/blogs/2015/07/01/rewriting-the-session-clientname-from-storefront/ , XenDesktop access policy rules cannot be applied on client name as the client host name comes up as WRXXXXX when using Receiver for web . The client name can only ...

How to fix App Layering tasks stuck at "Stalled" status

Tasks stuck in ELM management console stuck in a "Stalled" state...

Considerations When Creating a Platform Layer in Citrix App Layering 4-x or higher

The objective of this article is to inform Citrix customers and partners about the best practices when creating a Platform Layer in Citrix App Layering 4.x. The Platform Layer is used to install drivers and software specific to a particular platform like PVS or MCS. The Platform Layer enables App...

Windows 10 & 11 Compatibility with Citrix Virtual Desktops (XenDesktop)

With the release of the Windows 10 & 11 Operating Systems, Microsoft introduced a new way to build, deploy, and service Windows:Windows as a service. New features are packaged into Feature Updates. Bug fixes and security fixes are packaged into Quality/Feature Updates. These updates can be deploy...

HTML5 Receiver Citrix PDF Print Function is Not Working with Chrome Browser v57

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. HTML5 Receiver - Citrix PDF Printer Prints blank document in Chrome 57. IE and FireFox work fine...

Selfservice.exe Crashes on First Log On, Second Attempt Works

When a user attempts to logon it fails the first time and succeeds the second time. The first time selfservice.exe crashes. Self-service Plug-in exited unexpectedly. Exception was Object reference not set to an instance of an object. at Dazzle.AppMonitor.Control.Controller.WaitForLogoff at...

StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'. defaultDocument"

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information StoreFront Management console shows error "No Web Receiver Services found within IIS site '-1'...

What is the Default Password for App Layering?

Question: What is the default root password for the Citrix Enterprise Layer Manager ELM via console for App Layering Unidesk? Answer: The default username and password sets for App Layering Unidesk are as follows: rootvia the ELM virtual appliance console - two possible defaults: v9Yx6uj OR...

F5 with StoreFront session timeout closing active sessions

When the StoreFront session times out, it's closing active ICA sessions. We found the issue is only happening when authenticating via F5 frontend. When Authenticating via F5. After 20 minutes the Citrix Desktop and storefront session shuts down. After 17 minutes, a 3 mins countdown starts in the...

Application launch using Anonymous user account resets the Session Limit Timer to 10

While launching an application for unauthenticated/Anonymous user, the idle tab for the Anon account might default back to 10 minutes even after manually setting it to some other value. The following steps can be followed to test the behavior: From a VDA running 7.9 or higher, run the below .exe ...

How to Upgrade Citrix Endpoint Management (XenMobile) Servers in a Cluster

This document explains how to upgrade Citrix Endpoint Management XenMobile servers in a clustered environment...

WEM Database Creation Error Message regarding "Path Specified" when creating WEM database

When attempting to create a WEMDatabase using the Database Management Utility Console, it failswith: "Database Creation Error" The Citrix WEM Database Management Utility Debug Log shows the following exception:"Exception - CreateVuemdb.Run : SqlDatabaseHelper. connection Error : 5133 | Directory...

Change Password Option in StoreFront Not Shown, Available Only for Admins

Change password option in StoreFront not shown for non-domain admins but is there for domain admins...

Citrix Receiver for Windows shows Authentication Window or Receiver prompts periodically

Citrix Receiver for Windows authentication prompt and/or receiver prompt pops up randomly...

Errors while launching HDX apps from Receiver/Secure Hub

When trying to launch any HDX applications from iOSor Android devices below error message is displayed. Error Message on iOS Devices:- Connection Error: Server Error; The Server disconnected the session. Error Message on Android devices: Cannot Connect : Error Connecting to the session reliabilit...

NetScaler SD-WAN 410-SE Stuck in Rescue Mode When Factory Reset Using NMI Button

NetScaler SD-WAN 410-SE stuck in rescue mode when it is factory reset using NMI reset button. User does not see the outputs mentioned in the reset Citrix Documentation. The following is a screenshot of recovery image landing in rescue environment: You will then see the Choose Box ID option:...

Recommended Hotfixes for Citrix Hypervisor 8.2 Cumulative Update 1

This article contains the minimum set of hotfixes to install to get your Citrix Hypervisor 8.2 Cumulative Update 1 installation up to date. If you use theAutomated Updatesfeature of XenCenter, this is the set of hotfixes that are installed. Note : Citrix Hypervisor 8.2 Cumulative Update 1 reaches...

An SSL hostname is required but none was supplied

Attempting to launch application gives the error message : "Cannot start App" Storefront Reports the following error :"An SSL Hostname is required but none was supplied"...

Virtual Apps and Desktops: Logon Duration in MonitorData.Session Table shows "Null"

Logon Duration inMonitorData.Session Table in Monitoring Database shows "Null" value for all sessions and hence Director does not report Average logon Duration for Sessions. Restarting the Monitoring Service on Delivery Controllers does not fix the issue. We used the below scripts to ensure thatO...

VPP Apps Does Not Appear on XenMobile Console After Accidental Deletion of the app.

Deleted VPP applications does not sync with XenMobile Server automatically. Summary VPP is an Apple Enterprise program to distribute corporate App license to device through MDM. Citrix XenMobile makes use of Apple's API to associate / disassociate license based which are distributed through...

Samsung Device - Policy deployment issues - "Refresh Request Failed"

"Refresh Request Failed" :...