Gateway Callback and / or XML Communication fails after upgrade to Storefront 2203

The issue occurs when customers upgrade from Storefront 1912 to 2203 and had TLS1.0 disabled prior to upgrading Does not occur on a clean install, or with TLS 1.0 enabled. In this scenario customers will encounter a TLS communication issue between Storefront and ADC / Storefront and Citrix Delive...

Published application hangs during Session Reconnect

The user logs on to the Receiver for Web site by a browser and Launch the Published application. The Client is configured to enter into Hybernation Sleep while it is not used. When the client resumes from sleep, the application is in hung state...

CVAD Setup Wizard Fails To Complete When Using Citrix Cloud - Index Was Out Of Range

Running the Provisioning Services CVAD Setup Wizard to create or add new machines to a Citrix Cloud catalog fails to create the devices. Upon clicking finish, after specifying wizard parameters, the wizard closes and the following error appears: Error: Index was out of range. Must be non-negative...

ADC Vulnerability: pwcount Cookie Missing HTTP Only Flag

Customer is failing PCI scan because the ADC Gateway server pwcount cookie is not showing with HTTP only flag set...

Citrix PVS 1912: VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule

VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule...

Secure Hub fails to authenticate with Citrix Gateway 13.0 83.27 when using an Advanced Authentication policy for LDAP

Secure Hub shows the following error when trying to connect to Citrix Gateway: "You may need to contact your administrator to verify your sign-on credentials". Closer inspection of network traffic through Citrix Gateway shows that there is no 'Set-Cookie' response found in the reply to "GET...

Incoming audio issue on Microsoft Teams optimization for CWA Chrome OS

Any user on optimized Microsoft Teams is not able to receive any incoming audio during audio or video calls. Video streaming is not impacted. Users who meet the below conditions are likely to see the issue are on Citrix Workspace app for Chrome OS AND have enabled Microsoft Teams optimization...

MCS catalog creation fails when using dedicated host

Administrators may encounter the following error message when using MCS with Amazon AWS hosting connections: Transaction ID: XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Action Name: MCAddMachineInitialzation Exception: : Domain name\machine-name$, Failed to create the virtual machine; Domain...

Unable to delete expired certificate with no bindings

The following error is returned when trying to delete a certificate that has no bindings when clicking on "show bindings" "Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or...

Citrix Workspace App for iOS 22.1.0.5 on devices managed using SecureHub crashes during Application Launch

Citrix Workspace App 22.1.0.5 on iOS devices managed by Secure Hub crashes during Application launch. As of now ,this problem occurs with both on Prem and Cloud CVAD store and XenMobile...

PVS image process gets BSOD on boot up

Using the PVS Upgrade wizard to upgrade the PVS drivers failed. Because of this, we used reverse imaging to remove the PVS drivers and install the 1912 CU4 drivers. On the reboot, during creation of a new vdisk, BSOD encountered. ERROR: BNIStack faile. netork stack col not e initialie -This error...

Citrix Workspace App not updating to 2112 via the update checker

When Citrix Workspace Apps checks for updates, it reports that 2109 is up to date despite CWA 2112.1 is available for download...

Vpn Plugin replacing destination IP with 0.0.0.0 for the 172.16.0.0/16 subnet - Spoofed IP to original IP.

ADC - While using VPN Plugin to access intranet resources, addresses for the subnet 172.16.0.0/16 are replaced by spoofed IP with a message similar to this: "Replaced the spoofed ip 172.16.10.10to original IP 0.0.0.0 in ICMP packet" And the traffic never reaches the destination...

Microsoft Security Update Validation Report December 2021

Microsoft’s December 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

"Detect Receiver" is shown when launching Storefront URL from Edge or Chrome.

When launching Storefront URL from Edge or Chrome, "Detect Receiver" is shown. This issue doesn't happen within IE Browser...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 1

Package name:xms10.14.0.10118.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces:None Date: November 2021 Languages supported:English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensure that you hav...

Hotfix XS82E034 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS82E024, XS82E030 Revision History|...

Endpoint Management server is not capturing the mobile device number for devices

Citrix Endpoint Management is not able to detect the mobile device number from enrolled devices...

SD-WAN: ICMP are denied by Firewall to monitor WAN links VIPs

ICMP are denied by Firewall to monitor WAN links VIPs...

Driver Disk for Qlogic qla2xxx 10.02.06.02-k - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on non-Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the driver. Note: If you use Dell hardware, do not install this driver disk. This version of the driver disk is...

Citrix Branch SD-WAN shows offline on SD-WAN Orchestrator

Citrix Branch SD-WAN appears offline on Orchestrator...

Citrix gateway plugin executes PowerShell script obfuscated code which might be blocked by Antivirus software

We might see errors somewhat like below in AntiVirus : Event type: Process action blocked Component: Adaptive Anomaly Control Rule name: PowerShell executes obfuscated code Source process: c:\windows\system32\windowspowershell\v1.0\powershell.exe Application : "C:\Program Files\Citrix\Secure Acce...

MDM Profile on iOS 15/iPadOS 15 and macOS 12 devices shows as “Not Verified” or “Unverified”

Currentenrolleddevices that were upgraded from iOS 14/iPadOS14 or earlierto iOS/iPadOS15ornewly enrolled devices on iOS/iPadOS15may show “Not Verified” under the device“Settings General VPN & deviceManagementCitrix Workspace MDM Profile” Currentenrolled devices that were upgraded from macOS 11or...

Renewing the VPP token in Citrix Endpoint Management and XenMobile

This article guides users through the process of renewing the VPP token in Citrix Endpoint Management and XenMobile. The workflow remains consistent for both on-premises and cloud platforms...

What are the storage space requirements for successful VM migration across Storage repositories?

When performing storage xenmotion moving of disks from one SR to another while it is attached to a VM that is running, it fails with insufficient space...

How to debug and resolve ADM-HA DB Streaming broken issues

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Config sync may fail after upgrade in HA/Cluster deployments

After upgrading to 13.0 74.14+ from older releases sometimes it was observed that config sync is continuously failing in HA/Cluster deployments. Failure can be because of multiple reasons like: 1. Internal user login is disabled but nscommkey is not configured 2. Sshhostrsakey private and public ...

How to Configure NetScaler in a HA Setup to Communicate in Two-Arm Config with Different VLAN Tags

This article describes how to configure the appliances in a high availability setup to communicate in a two-arm configuration with different 802.1q VLAN tags on each arm. In some network topologies, administrators enforce a security policy where VLAN traffic through their switching equipment must...

How to use Secure LDAP to Change the User Password in NetScaler Gateway

This article provides information on how to use Lightweight Directory Access Protocol LDAP in NetScaler Gateway to change the users passwords. However, Secure LDAP is required to change the password. Note : Windows Server global catalog port 3268 or secure global catalog port 3269 do not support...

XenMobile Android Enterprise & iOS devices failed to enroll after ADC upgrade to 13.0-82.41+ or 12.1-62.23+

In a deployment of Citrix ADC Gateway + XenMobile Server on-premise. When Citrix ADC upgrade to 13.0-82.41+ or12.1-62.23+ version or XenMobile Android Enterprise and iOS device enrollment will fail...

Citrix workspace app crashed on MIUI 12.5 devices

After upgrading MIUI to 12.5, the Citrix workspace app keeps crashing. This issue doesn't appear on MIUI 12 and other Android 11 devices...

Unable to Add Account Using Citrix Workspace App for Mac 21.6 with Error: , “Key size is not permitted for this use in certificate"

Trying to add an account on Citrix Workspace App for Mac 21.6 on macOS 10.15, receiving the following error: Cannot add account Contact your help desk with the error description that you receive. For example, “Key size is not permitted for this use in certificate.” RFMAC-8431...

Unable to launch a VDI (second hop) within a active VDI session (first hop), error “An incorrect pin was presented to the security device”

The customer has FAS in place and it is working fine They are testing the VDI sessions and users can launch Desktops when using their workstations endpoints If they try to launch a second Desktop session second hop within the current VDI session using CWA, they get an error “An incorrect pin was...

Hotfix XS82E026 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX316324 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

After Updating to Citrix Workspace App for Windows 1912 CU4 USB Card Readers No Longer Work in Epic

Redirecting Ingenico credit card readers does not work as expected in Epic applications after upgrading to Citrix Workspace App for Windows 1912 CU4...

SDWAN doesn't support "MSS Clamping" in PPPoE Internet Service (Before version 11.3.1), that causes some external web pages can't be loaded

When users access internet web servers through SDWAN Internet Service. Meanwhile, the Internet Service is a PPPoE Link.The internet access may fail when load some pages...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 3

Package name:xms10.13.0.10329.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin and xms10.13.0.10212.bin Date:May 2021 Languages supported:English US Important notes about this update As a best practice, Citrix recommends that you install this and...

Deploying Enterprise Apps on AE | Console message: Cannot Be Required App

When an Enterprise application is uploaded to the Google Play Store using the Android Enterprise method, we are prompted to make this appOptional only. Console message: Cannot Be Required App is an Enterprise app and cannot be deployed as a required app for Android Enterprise. It can be included ...

How to upgrade NVIDIA drivers on Citrix Hypervisor

How to upgrade NVIDIA drivers on Citrix Hypervisor...

Error when starting an App / Exe on a redirected Client Mapped Drive - Windows cannot access \\Client\C$\Application.exe

When starting an Application on theredirected Client Mapped Drive, You may be faced with this error: Windows cannot access \\Client\C$\Application.exe You do not have permissions to access\\Client\C$\Application.exe. Contact your network administrator to request access...

Receiver for Chromebook Users Cannot Log On to Access Gateway Enterprise Edition

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Users running the Receiver for Chromebook 1.0 cannot log on to Access Gateway Enterprise Edition...

Rendezvous Protocol Is Not Functioning With Citrix App Layered Virtual Delivery Agents (VDA) via Citrix Cloud

Rendezvous Protocol does not function as expected and connect to the Gateway Service directly...

FAQ: Receiver for Windows 4.2

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Q: When was Citrix Receiver 4.2 publicly released? A: Dec 3, 2014 Q: What features does Citrix...

Mac Receiver Launches Application and Closes Abruptly

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. User is unable to log on from a MacBook using the Citrix Receiver for Mac. The session opens and...

iOS SecureMail shows Error in notification bar "Secure Mail unable to fetch this message due to mail server error, Please contact your administrator."

Error message pops up on notification bar/screen when a new email comes butfor user are able to receive the mail in client. Error Message "Secure Mail unable to fetch this message due to mail server error, Please contact your administrator."...

Updates to Citrix VM Tools for Linux - For Citrix Hypervisor 8.2 CU 1

Who Should Read This Article? This information is for customers using Citrix Hypervisor 8.2 Cumulative Update 1 who have the Citrix VM Tools for Linux installed on their Linux VMs. The following table lists the latest version of the Citrix VM Tools for Linux for Citrix Hypervisor 8.2 Cumulative...

Unable to Open Attachment in SecureMail More Than Certain Size

When attempting to open an attachment in Secure Mail which is greater than 'x' MB, it fails to open. The following error appears: "Sorry. There was a problem downloading this file" Example: Attachment 10MB or greater fails to open However, attachment with 9 MB or smaller size opens without any is...

Driver Disk for Intel ixgbe 5.9.4 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.2 LTSRrelease who use Intel's ixgbe driver and wish to use the latest version of the following: Driver Module| Version ---|--- ixgbe| 5.9.4 Issues Resolved In this Driver Disk Addresses a memory leak in the control domai...

Citrix SDWAN: Local internet breakout traffic is always been sent via Secondary link despite Primary link is up.

Customer has two WAN links bound to Internet Services. One link is Primary and another links is Secondary. The internet traffic is always going via Secondary WAN link despite Primary link is UP. Due to this, when Secondary link goes down, the internet access is getting lost for all the users...

How to land on the Favourites view under Apps on StoreFront 1912?

To set the default landing page to 'Favourites' under the apps tab in 1912. By default, the landing page is 'Home'. The below script would help in achieving the same: Step 1: In the Storefront console, navigate to 'Manage Receiver for Web Sites' Step 2: Click configure and browse to 'Client...