WEM Policies not taking effect on VDA

Removed VDA from WEM agent console machines listing and removed the WEM agent software Policies still configured from original policy in WEM...

Citrix Receiver Does Not Respond When Opening Applications to XenApp Servers

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When opening applications to XenApp servers, there is no response at the Launching… prompt, as shown...

Mouse Pointer Disappears in ICA Session from Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Mouse pointer randomly disappears from the ICA receiver window and reappears afterit is moved off th...

Applications are Not Enumerating for Users when Logging on to StoreFront

When the user logs on to StoreFront, applications are not appearing for the user to launch. No error messages are displayed. When you check the users account in XenApp, the user accounthas applications configured for it...

How to Run Provisioning File on Receiver for Android

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article describes about configuring a store on Receiver for Android by executing a provisioning fil...

Unable to Configure Receiver on Android Device Through NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to configure Receiver on Android device through NetScaler Gateway. The account is added...

Citrix Receiver Support for NDS (Novell Directory Structure) Authentication in a Citrix Environment

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article provides information onCitrix Receiver Support for NDS Novell Directory Structure...

SAML: Getting "Your account cannot be added with this server address" error when accessing Citrix Access Gateway Vserver FQDN on Citrix Workspace

Users will see "Your account cannot be added with this server address" error when accessing Citrix Access Gateway Vserver FQDN on Citrix Workspace...

How to Prevent Users from Changing Client Device Access Settings for 12.x Plug-in and later versions of Receiver for Windows Using Client Selective Trust

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article provides information on how to prevent users from changing Client Device Access Setting...

Citrix license files shows a warning symbol on the SA date in the Licensing tab on Studio

The Subscription advantage date for a license shows a warning symbol-...

Hotfix XS82E021 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Mar 26, 2021...

ICA traffic fail with asymmetric routing in SDWAN

ICA traffic fail with asymmetric routing. Ping is successful. In SDWANDiagnostics.log in STS, you can see packets drops with reason -“Not valid for current connection state"...

"Http/1.1 Internal Server Error 43531" when accessing Citrix Gateway after upgrading to version 13.0

Users will get the error "Http/1.1 Internal Server Error 43531" The ns.log will give error as below: Dec 23 14:52:26 , aaainfo flags 11 flags2 0, new webview 0, sess flags2 0, flags3 0 flags4 400 ssoDomain , ssoUsername: , ssoUsername2: " Dec 23 14:52:26 XXX.XXX.X.XXX 12/23/2020:19:52:26 GMT...

Published Application Launch Hangs at "Connection established. Negotiating capabilities"

Published application hangs at "Connection established. Negotiating capabilities" for about 30 sec before successful launch...

Connection Failure Reports on Director

Reasons for the Connection failure reports on the Director...

Compatibility Issue Installing Citrix Virtual Delivery Agent (VDA) 7.15 CU5 Alongside Citrix Workspace App 1912 CU2

Unable to install Citrix Virtual Delivery Agent 7.15 CU5 on a Windows 10 machine that has Citrix Workspace App 1912 CU2 already installed...

Hypervisor - Slave host gets disconnected from the pool

XS host gets disconnected from the pool and shows red dot XS4 is showing disconnected from the pool...

Citrix license expiring before actual expiration date in license file

Overview When a term-based license is purchased, The entitlements are active for the duration of the term, Citrix recommends customers renew and re-deploy licenses well in advance of the expiration dates to mitigate risk and ensure business continuity. Issue Description A subset of Citrix license...

High Availability Synchronization on NetScaler Appliance

This article contains information about synchronization between appliances that are part of a high availability setup. Background High availability synchronization is the process by which configurations are kept identical between the appliances. It is not the process that runs individual commands...

Secure Browser : How to use secure connection between Storefront and Cloud Connector for Secure Browser Service

How to use secure connection between Storefront and Cloud Connector for Secure Browser Service...

Citrix Data Collection Tool - CDC

Pre-requisites PowerShell 4.0 and above .NET 4.0 and above Media FrameWork 5.0 and above PowerShell Execution policy set to RemoteSigned/Unrestricted/ByPass Task Scheduler should be enabled for the creation of tasks to be executed when triggers are defined. Administrator privileges Please note: Y...

How to troubleshoot printing on Citrix Workspace app for Mac

How it all works Prerequisites and scope What is supported What is not supported External dependencies for printing Apple/HP...

How to land on the Favourites view under Apps on StoreFront 1912?

To set the default landing page to 'Favourites' under the apps tab in 1912. By default, the landing page is 'Home'. The below script would help in achieving the same: Step 1: In the Storefront console, navigate to 'Manage Receiver for Web Sites' Step 2: Click configure and browse to 'Client...

Hotfix XS82E015 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Feb02, 2021 To...

Setting automatic reboots when updating the Citrix VM Tools for Windows

When updating your Citrix VM Tools for Windows through Windows Update, multiple VM reboots can sometimes be required to complete the update. If all reboots are not completed, you might temporarily lose your static IP configuration. You can set a registry key that specifies the maximum number of...

CWA for Windows does not dynamically update icons in start menu (published applications) | works fine if refresh apps in CWA is done

This articles describes how we can force an update on start menu applications coming from Citrix workspace app on the endpoint when there is a chance made, i.e.- application name changed from Citrix studio etc...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 1

Package name:xms10.13.0.10129.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:None Replaced by:CTX296934 Date:December, 2020 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| December, 2020|...

Hotfix XS82E012 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Receiver didn't send out ICA connection request to the VDA after getting Launch.ica file. Got error "Unknow client error 1110" after 3 or more minutes.

When try to launch desktop, we find ICA file can be downloaded successfully, but CD Viewer doesn't pop up or sometimes CD Viewer can pop up 3 minutes later but show unknown client error 1110 immediately. The only solution is to reset the user profile in the client. The issue is related to specifi...

Unable to use TLS/SSL LDAP Auth after ADM upgrade to latest build 13.0-71.40 - TLS Handshake fails with "Unknown CA"

After upgrading ADM to latest build 13.0-71.40 External Authentication fails when LDAP Server is configured using Security type SSL and TLS. When retrieving Attributes on LDAP Server config from ADM GUI throw this error :: "LDAP IP Address or Port Number provided is invalid." Network trace shows...

Unable to boot the target device when vDisk is not replicated to all the Provisioning Service servers

The target device fails to startwhen vDisk is not replicated across all the servers. The target device freezesat "connecting to provisioning services"...

Updates to XenBus Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest versions The following versions of XenBus are the latest that are available through Windows Automatic...

Hotfix XS81E002 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note: Ensure that you use XenCenter 8.1.2 or later to install this hotfix. The latest version of XenCenter is available from theCitrix Hypervisor Download site. Information About this Hotfix Component|...

Hotfix XS80E014 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX280451 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Hotfix XS82E008 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX284874 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS80E003 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Jul 24,...

Hotfix XS82E003 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX280451 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Driver Disk for Qlogic qede 8.30.13.0 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x. Current Release who use qlogic's qede driver and wish to use the latest version of the following: Driver Module| Version ---|--- qede| 8.30.13.0 Issues Resolved In this Driver Disk Includes general enhancements and bug...

Hotfix XS81E005 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note: Ensure that you use XenCenter 8.1.2 or later to install this hotfix. The latest version of XenCenter is available from theCitrix Hypervisor Download site. Information About this Hotfix Component|...

Hotfix XS80E004 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS80E003 Revision History| Published on A...

Driver Disk for HP Smart Array RAID Controller hpsa v3.2.0-3 - For XenServer 6.0.2

BODY font-family: Arial , Helvetica , sans-serif; font-size: 80.0%;H2 font-size: 124.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt; padding-top: 5.0px;H3 font-size: 100.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt;H4 font-size: 80.0%; margin-top: 24.0pt;...

Citrix RDSWatcher

Description RDSWatcher is an advanced Remote Desktop Services session state monitor and logger. It watches all sessions on any Windows machine and logs all session state changes with time stamp as accurately as twice a second. RDSWatcher provides the connection status of current sessions and is...

Session State Monitor Tool - XenApp/XenDesktop

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The Session State Monitor Utility actively monitors...

Citrix Scout

NOTE: The latest version of Scout 3.x is intended to be run on Citrix Virtual Apps and Desktops 7.14 and newer. For additional information, please refer to Citrix Product Documentation You can download the required file from the Citrix downloads website by visiting the following...

DSCheck Maintenance Assistant

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description DSCheck Maintenance Assistant is designed to facilitate...

Session Recording Migration Tool

Description Use the Session Recording migration tool to facilitate the migration from SmartAuditor to Session Recording. The tool processes the SmartAuditor legacy recording files, and extracts and rebuilds metadata in the Session Recording Database to support the search and playback of the legac...

Restore Policy Console Utility

Created Date: 5/13/2016 Updated Date: 10/10/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The...

MetaFrame Password Manager "reveal password" policy bypass

Description of Problem Citrix MetaFrame Password Manager allows administrators to control which users can view their own secondary passwords. Versions 2.5 and earlier allow users to view their secondary passwords even if they should be prohibited from doing so by the administrator defined policy...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Navigate to your...

Crash Reporter Utility for Citrix Virtual Apps and Desktops

About This Release This is an early technical preview release v1.0.0.2 of the Crash Reporter utility. This release has not been tested extensively and is not supported. Please send any feedback using the link in Contact Information section. Where to download ? Certain legacy Citrix tools are now...