Xenmobile 10.x -- MAM Enrollment fails.

XenMobile-Enrollment problem in MAM. Unable to load Store...

Applications and Device Policies are failing on Samsung Knox Devices -XenMobile

Experiencing issues with Samsung KNOX Enabled devices - Enrolment loop encountered. - Policies/ Apps Deployment failures. If the devices are removed from KNOX KME portal. Reset done and manually enrolled, no issues encountered...

Failed to Delete pvp File Because streamprocess.exe Has it Open

Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...

Cert Based Authentication + LDAP Enrollment failing for Cloud connector- XenMobile Setup

Under PKI entities, the test connectivity is failing for the CA server XenMobile Debug Logs : 2017-02-06T15:30:57.847+0000 | 200B97A4C77E1C34 | ERROR | http-nio-14443-exec-61 | com.sparus.nps.pki.connector.MsCertSrvConnector |TestConnection to pki url certnew.cer failed with response Headers:...

PKI entities connection test intermittently fails to connect to CA server via cloud connector

The cloud connectors could not connect to PKI server. The below error is generated: 2017-08-08T13:55:39.253+0000 | 467782B2FC0AB30F | ERROR | http-nio-14443-exec-15 | MsCertSrvConnector | TestConnection to pki url certnew.cer failed with response Headers: null=HTTP/1.1 401 Unauthorized, and...

Policies and Applications are not pushing to iOS devices from Xenmobile (Proxy Enabled Environment)

The device information is not fetched completely on XenMobile and under device setting on XenMobile console we don't see any assigned delivery group. The test connectivity is successful In the Debug logs you can see : | ERROR | pool-47-thread-1 | com.notnoop.apns.internal.ApnsConnectionImpl |...

FAQ: Citrix Virtual Apps and Desktops Long Term Service Release (LTSR)

Table of Contents General LTSR Information LTSR upgrades Mixing LTSR, CR, and Cloud releases Support lifecycles LTSR compliance Citrix Workspace app LTSR Release timing Other considerations and resources General LTSR Information What’s new and what’s changed with the Citrix Virtual Apps and...

NetScaler Gateway, StoreFront and XenDesktop Integration Communication Workflow

Topics 1. Introduction 2. Detailed Workflow 2.1 SSL Connection 2.2. Authentication 2.3. Get the App/Desktop List 2.4. Get the ica file 1. Introduction In this article, we will talk about NetScaler Gateway+StoreFront+XenDesktop workflow. I will separate the workflow into 5 steps. 1. SSL...

How to Implement NetScaler Gateway EPA Only for Windows Clients

This article provides provides information on how to implement NetScaler Gateway EPA only for Windows clients not mobile devices connecting from the Internet. Mobile devices cannot run the EPA scan. So, they need to bypass it using either a policy or a different virtual server...

Secure Hub not automatically installed on DEP/VPP enrolled iOS

Device is enrolled in DEP/VPP. Secure Hub is one of two required apps. The other app is installed, Secure Hub is not...

How to refresh the device policy and observe it

This article describes how to refresh the device policy and observe it...

After updating the app, receiving an error : Incompatible error

After updating the app Secure Mail, receiving an error when launching apps. Devices: iOS only ERROR: "Incompatible app, please try removing this app and then reinstalling it."...

PVS Servers Show Offline on PVS Console - Event ID 11 - Undefined Database Error

PVS server shows offline in the PVS console, although Streaming service is running on occasion: An error in event viewer: Event ID: 11 – Undefined database error/PVS server status is "Down" This is an internal error. Please contact technical support...

Citrix Receiver Updates Troubleshooting Guide

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the...

Public store application on XenMobile gives error "500 server internal error "

There are can be multiple scenarios in which the issue can come 1. When publishing the public store app “Archibus Client” https://itunes.apple.com/au/app/archibus-mobile-client-2.0/id926252726?mt=8, the application details can be populated in XM console but the “500 Server Internal Error” at the...

Behavior of VM.xenstore_data

Summary This article describes the behavior ofVM.xenstoredata. This behavior might affect customers who use thexenstore-data parameter of a Virtual Machine VM, especially those customers who are writing software that interacts with XenServer and uses this parameter. Behavior of VM.xenstoredata If...

How to Restrict MAM only enrollment to XenMobile

Enable only Enterprise Mode for Enrollment of XenMobile users and restrict them using MAM mode for Enrollment...

How to change management IP of SVM from LOM

Change the SDX Management Service SVM IP via the LOM when network access to SVM IP and XenServer Hypervisor is not available...

Certificate Based Authentication : General issues

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

StoreFront upgrade fails to keep the setting in default ICA file

During the upgrade process of StoreFront, the changes made in the Manually modified files including default.ica and usernamepassword.tfrm are not retained...

How to Update Machine Catalog to propagate changes applied to the Master Image

By following the steps provided in this article you will be able to apply changes to the Master Image and propagate those changes to the machines in the Machine Catalogs in question...

Troubleshooting DTLS and EDT on Citrix Gateway

In Citrix Virtual Apps and Desktopsenvironment with EDT enabled and DTLS enabled on the Citrix Gateway VPN vServer, an error may occur when trying to launch an application or desktop.Depending on the scenario, errors message may be : "Cannot connect to the Citrix XenApp Server. Protocol Driver...

Citrix App Layering: How to Customize Windows 7 Visual Performance in a Layer.

There are no dedicated GPO to control that feature of customizing the performance of Visual Effects for the Windows Explorer in Windows 7. In order to get the customizations pushed out to all the desktops in the environment you need to create a registry script that will make these changes for you...

Citrix Desktop Viewer Toolbar not Available in XenDesktop when using Receiver StoreFront

The Desktop Viewer Toolbar is not available when launching XenDesktop virtual desktops using the Receiver 3.1 and StoreFront Services...

Can Users Still See Disabled Applications on StoreFront or Receiver Self Service Console if Using a Site Created on StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: If Users are connecting to a StoreFront created site and accessing applications from a XA 6.x ...

How To Define Page File Size and Placement in Citrix App Layering 4.x

To provide Citrix customers and users a process to define page file size and location when using Citrix App Layering...

StoreFront 3.7 and Above - XenDesktop access policy rules cannot be applied on Endpoint

After implementing the steps mentioned in https://www.citrix.com/blogs/2015/07/01/rewriting-the-session-clientname-from-storefront/ , XenDesktop access policy rules cannot be applied on client name as the client host name comes up as WRXXXXX when using Receiver for web . The client name can only ...

Application launch using Anonymous user account resets the Session Limit Timer to 10

While launching an application for unauthenticated/Anonymous user, the idle tab for the Anon account might default back to 10 minutes even after manually setting it to some other value. The following steps can be followed to test the behavior: From a VDA running 7.9 or higher, run the below .exe ...

An SSL hostname is required but none was supplied

Attempting to launch application gives the error message : "Cannot start App" Storefront Reports the following error :"An SSL Hostname is required but none was supplied"...

Samsung Device - Policy deployment issues - "Refresh Request Failed"

"Refresh Request Failed" :...

Federated Authentication Service High Availability and Scalability

FAS High Availability Q: How can I restrict the FAS servers available to a particular StoreFront? To do this, you edit the GPO which applies to the StoreFront. You remove unwanted FAS FQDNs from the list, but be sure to replace them with a blank space character. This will ensure that the "index"...

Error: Secure Hub - Couldn't Load Store

There are two scenarios in which this error might occur 1While performing a new enrollment. 2 Tapping on Store for a already enrolled user...

Failed to Start a VM Error : The SR Failed to Complete the Operation

The SR failed to complete the operation...

UPM - "Most used" section on the start menu not populated correctly

The "Most Used" section in the Start menu is not populated correctly in the user profile when logging on to Windows 8 / Windows 10 / Windows server 2012 VDA...

Desktop Not Being Deleted from the Delivery Group

Objects not deleting from Citrix Studio XenDesktop 7.6 after deleting in Unidesk 2.9.6.3 via the UMC...

Delivery Controller cannot contact vCenter server after certificate update on vCenter

Delivery Controller unable to contact the vCenter server aftercertificate update onthe vCenter server...

How to Create Web Link for Specific Citrix Secure App in XenMobile Store

This article describes how to create web link for specific Citrix Secure App in XenMobile Store...

App Layering 4.1 - Failed to Create Layer, 'A specified parameter was not correct. url'

When attempting to create a layer, the error below is displayed: ​Failed to execute the script: vCenter returned an unexpected failure = Fault Code: 'ServerFaultCode' FaultMessage: 'A specified parameter was not correct. url' Details: "attributes":"xsi:type":"InvalidArgument","invalidProperty":"u...

How to install applications that require joining the domain with Citrix App Layering

Question: During new layer creation, we need to join the domain to successfully install our applications. However, we read that only the platform layer should be joined to the domain - can we join the domain while creating an application layer? Answer: You can temporarily join a packaging machine...

VPP Required Apps Might Fail to Install on XenMobile Managed Devices

When too many VPP apps are pushed as required apps, installation may fail. The logs will show the following error. ErrorCode returned by Apple: code=9632, reason='Too many recent calls to manage licenses with identical requests'...

Troubleshooting XenCenter Proxy Authentication Issues

XenCenter does not connect to a proxy server One common problem with using a proxy server is that the client XenCenter can’t connect to it. You may receive the following error when trying to connect to a XenServer host after configuring to use a proxy server in XenCenter: You may also receive the...

Home Screen Layout Policy and App Uninstall

Q. Does the Home Screen Layout device policy disable the apps from being uninstalled? A. Yes, apps cannot be uninstalled once the Home Screen Layout policy is deployed...

How Do I Remove an Inactive or Non-existent License Server From LUI Reports

This article describes how to remove XenApp and XenDesktop license servers from the License Usage Insights LUI service that are no longer in in use. These servers appear in the Server Status page in the LUI service with a “not reporting” status. Who is affected? Citrix Service Provider partners...

Error: "Stop error code 0x00000074 (BAD_SYSTEM_CONFIG_INFO)" When You Start VDI

The following error is displayed when you boot VDI: Stop error code 0x00000074 BADSYSTEMCONFIGINFO...

How to Attach Additional Disk to NetScaler MAS 12.0

Citrix ADM, formerly NetScaler MAS The article describes how to attach an additional disk to NetScaler MAS 12.0 and lower versions. Points to Note You can only add one additional disk to NetScaler MAS apart from the default 120 GB disk. Adding more than one additional disk is not supported. The...

Secure Mail gives Error: Your organization does not allow this action

- User opens Secure Mail. - Goes into Contacts. - Selects a contact. - Clicks on the contacts phone number. - Sees error message:Your organization does not allow this action...

QuickBooks Recipe

QuickBooks is an application that licenses and registers to the volume serial number of the local hard disk. When the license is created an encrypted file is stored that can only be unencrypted if the volume serial number matches the system it was installed on. When Unidesk creates a new desktop,...

Citrix Endpoint Management: Deployment Use Cases

Citrix Endpoint Management and its Deployment Use Cases Citrix Endpoint Management: Citrix Cloud is a platform that hosts and administers Citrix services. It connects to your enterprise resources, via the Citrix Cloud Connector, on any cloud or infrastructure you choose. It allows you to create,...

A solution for the problem that lock screen background image does not appear on Win 10 when Windows Receiver is Installed

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The lock screen background image does not appear when Windows Receiver is Installedon some Win 10...

PVS XDSW "Cannot connect to the Hypervisor, object reference not set as an Instance"

When running XDSW, customer encountered generic error "Cannot connect to the Hypervisor, object reference not set as an Instance" This error was encountered just at the stage when the expected screen would be template selection...