Published Application Launch Hangs at "Connection established. Negotiating capabilities"

Published application hangs at "Connection established. Negotiating capabilities" for about 30 sec before successful launch...

Connection Failure Reports on Director

Reasons for the Connection failure reports on the Director...

Hypervisor - Slave host gets disconnected from the pool

XS host gets disconnected from the pool and shows red dot XS4 is showing disconnected from the pool...

Citrix license expiring before actual expiration date in license file

Overview When a term-based license is purchased, The entitlements are active for the duration of the term, Citrix recommends customers renew and re-deploy licenses well in advance of the expiration dates to mitigate risk and ensure business continuity. Issue Description A subset of Citrix license...

High Availability Synchronization on NetScaler Appliance

This article contains information about synchronization between appliances that are part of a high availability setup. Background High availability synchronization is the process by which configurations are kept identical between the appliances. It is not the process that runs individual commands...

Secure Browser : How to use secure connection between Storefront and Cloud Connector for Secure Browser Service

How to use secure connection between Storefront and Cloud Connector for Secure Browser Service...

Citrix Data Collection Tool - CDC

Pre-requisites PowerShell 4.0 and above .NET 4.0 and above Media FrameWork 5.0 and above PowerShell Execution policy set to RemoteSigned/Unrestricted/ByPass Task Scheduler should be enabled for the creation of tasks to be executed when triggers are defined. Administrator privileges Please note: Y...

How to troubleshoot printing on Citrix Workspace app for Mac

How it all works Prerequisites and scope What is supported What is not supported External dependencies for printing Apple/HP...

Hotfix XS82E015 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Feb02, 2021 To...

CWA for Windows does not dynamically update icons in start menu (published applications) | works fine if refresh apps in CWA is done

This articles describes how we can force an update on start menu applications coming from Citrix workspace app on the endpoint when there is a chance made, i.e.- application name changed from Citrix studio etc...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 1

Package name:xms10.13.0.10129.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:None Replaced by:CTX296934 Date:December, 2020 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| December, 2020|...

Receiver didn't send out ICA connection request to the VDA after getting Launch.ica file. Got error "Unknow client error 1110" after 3 or more minutes.

When try to launch desktop, we find ICA file can be downloaded successfully, but CD Viewer doesn't pop up or sometimes CD Viewer can pop up 3 minutes later but show unknown client error 1110 immediately. The only solution is to reset the user profile in the client. The issue is related to specifi...

Hotfix XS82E012 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Unable to use TLS/SSL LDAP Auth after ADM upgrade to latest build 13.0-71.40 - TLS Handshake fails with "Unknown CA"

After upgrading ADM to latest build 13.0-71.40 External Authentication fails when LDAP Server is configured using Security type SSL and TLS. When retrieving Attributes on LDAP Server config from ADM GUI throw this error :: "LDAP IP Address or Port Number provided is invalid." Network trace shows...

Workspace App 1912.1000 - Workspace App Update removes user created shortcuts from Desktop

Consider the following scenario: Users have created shortcuts of published applications manually on their Desktop and have also pinned it to the task bar. When the Receiver is upgraded from 4.9.6001 to Workspace App for Windows 1912 or 2006, on the first launch of a published app, the shortcuts...

Unable to boot the target device when vDisk is not replicated to all the Provisioning Service servers

The target device fails to startwhen vDisk is not replicated across all the servers. The target device freezesat "connecting to provisioning services"...

Published application launches twice when application clicked only once

When launching a published application through Internet Explorer, the published application starts twice when the application was clicked only once. The first instance will be successful and then wfshell calls another instance of the application...

ADM - Failed to allocate requested capacity for MPX/SDX or VPX to create in SDX

When multiple pool of licenses Bandwidth/instance are purchased at different points in time, the Service agreement SA date and expiration date are different, causing each pool of licenses to be recognized as separate on Citrix ADM, instead of one combined pool of licenses. This sometimes may caus...

Hotfix XS80E014 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX280451 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Hotfix XS82E008 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX284874 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Driver Disk for Qlogic qede 8.30.13.0 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x. Current Release who use qlogic's qede driver and wish to use the latest version of the following: Driver Module| Version ---|--- qede| 8.30.13.0 Issues Resolved In this Driver Disk Includes general enhancements and bug...

Hotfix XS81E005 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note: Ensure that you use XenCenter 8.1.2 or later to install this hotfix. The latest version of XenCenter is available from theCitrix Hypervisor Download site. Information About this Hotfix Component|...

Hotfix XS80E004 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS80E003 Revision History| Published on A...

Driver Disk for Qlogic netxtreme2 7.14.71.1 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Qlogic's netxtreme2 driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnx2| 2.2.5z bnx2fc| 2.12.13 bnx2i| 2.11.25.0 bnx2x| 1.715.4.2 cnic| 2.5.21a Issues Resolve...

Hotfix XS82E004 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Oct 13, 2020...

Driver Disk for HP Smart Array RAID Controller hpsa v3.2.0-3 - For XenServer 6.0.2

BODY font-family: Arial , Helvetica , sans-serif; font-size: 80.0%;H2 font-size: 124.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt; padding-top: 5.0px;H3 font-size: 100.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt;H4 font-size: 80.0%; margin-top: 24.0pt;...

Citrix RDSWatcher

Description RDSWatcher is an advanced Remote Desktop Services session state monitor and logger. It watches all sessions on any Windows machine and logs all session state changes with time stamp as accurately as twice a second. RDSWatcher provides the connection status of current sessions and is...

RTOP Analyzer

RTOP Analyzer - v2.1.0.0 Created Date: Jun 22, 2016 Updated Date: Apr 30, 2018 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the downloa...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Navigate to your...

Crash Reporter Utility for Citrix Virtual Apps and Desktops

About This Release This is an early technical preview release v1.0.0.2 of the Crash Reporter utility. This release has not been tested extensively and is not supported. Please send any feedback using the link in Contact Information section. Where to download ? Certain legacy Citrix tools are now...

DSCheck Maintenance Assistant

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description DSCheck Maintenance Assistant is designed to facilitate...

Session Recording Migration Tool

Description Use the Session Recording migration tool to facilitate the migration from SmartAuditor to Session Recording. The tool processes the SmartAuditor legacy recording files, and extracts and rebuilds metadata in the Session Recording Database to support the search and playback of the legac...

MetaFrame Password Manager "reveal password" policy bypass

Description of Problem Citrix MetaFrame Password Manager allows administrators to control which users can view their own secondary passwords. Versions 2.5 and earlier allow users to view their secondary passwords even if they should be prohibited from doing so by the administrator defined policy...

Receiver for Chrome Configuration

Receiver for Chrome Configuration Created Date: December 19, 2014 Updated Date: December 19, 2014 Description This is a tool which can be opened in any browser preferably Google Chrome. This tool can create and edit google policy and .cr configuration files easily which can be used to configure...

Citrix App Layering: Desktop Processing Utility

Introduction This utility was developed to modify desktop certain settings outside of Unidesk. The script is capable of adding or removing vmx file entries, setting memory and CPU reservations as well as moving the desktops into a particular resource pool or vCenter folder. The utility is designe...

The SmartHub Tool

SmartHub v1 Created Date: 12/17/2015 Updated Date: 4/4/2016 Current Version is v1.1 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

Windows Media redirection fails on Citrix Workspace app for Mac

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempts to use Windows Media Redirection might fail even after choosing to be Allowed in theWindows...

Gateway: Cannot connect to the Citrix XenApp Server. Protocol Driver Error.

Launch Fails with Error: "Cannot connect to the Citrix XenApp Server. Protocol Driver Error."...

FAQ: Citrix Secure Hub for Mobile Devices and MicroVPN Technology

Citrix Endpoint Management, using technology formerly called XenMobile This article contains frequently asked questions about MicroVPN with XenMobile App or Enterprise editions and NetScaler Gateway deployments. Q: What are the recommended versions of components for MicroVPN? Q: What is MicroVPN?...

General Information on NetScaler SDX LOM

This article provides general information on Lights Out Management LOM on the NetScaler SDX appliance and also about how to configure the NetScaler SDX appliance, initial settings and commands to troubleshoot. Background All NetScaler SDX devices are shipped with a LOM. The LOM has a separate CPU...

Error: "Socket Operation on Non-Socket" and "Error 1030" When Launching Apps and Desktop Through NetScaler Gateway

1030 error when launching apps and desktop through NetScaler Gateway. Error "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Socket operation on non-socket" when launching apps through NetScaler Gateway...

How DNS(Domain Name System) works with GSLB feature on NetScaler

The Domain Name SystemDNS system is considered as a distributed database which uses the Client/Server architecture. Name Servers are the servers in the architecture, and the resolvers are the clients that are typically library routines installed on an operating system that create and send queries...

How to make a Storefront Store as the default page

This article describes how to make a StoreFront Web Site the default page within the IIS site...

MDM Enrollment Fails Consistently On iOS 14 Devices On Citrix Endpoint Management (On-Prem)

MDM Enrollment Fails Consistently On iOS 14 Devices On Citrix Endpoint Management Server On-Prem...

Storefront: Error adding user account in the administrative local group

An error displays during Storefront installation "There was an error adding user account in the administrative local group to the citrixstorefrontadministrator local group."...

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI

Citrix ADC/Nestcaler upgrade seems to be stuck when upgrading from GUI...

Extract and Use Custom Attributes from Active Directory for NetScaler Appliance

Although Active Directory AD username and realm/domain attributes are often sufficient for identifying a user, at times you need even more details of the user. For example, "UserPrincipalName" that contains the user’s domain might represent a forest level realm and not the organization to which t...

Registry Based EPA Scan on ADC to Look Active Device or Computer Name of Explicit

This article describes how to configure a registry-based EPA scan on NetScaler to look for the active device or computer name of an explicit workstation. Background When the user types the NetScaler Gateway web address, the NetScaler Gateway checks to see if there are any client-based security...

Android, Citrix Workspace App, Error 518

When launching an Application when account type added as "Web Interface" you mightreceive this error with an Android Device:...

Binding the certificate gives error "certificate is not a server certificate"

While binding the certificate you might get theerror "certificate is not a server certificate"...