Citrix Receiver Kiosk mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. StoreFront 3.6 Question: Often the customers who are in hospital environment have the question that ...

How to configure Receiver to a Store that is not advertised

to demonstrate how to configure / connect to a Store when such store is not advertised...

FAQ: Difference between XenMobile Secure Browse and Full VPN Tunnel

Q: What is Difference between XenMobile Secure Browse and Full VPN Tunnel ? A: The following are the differences: Secure Browse - Secure Browse performs SSL offloading of the connection, which means that the NetScalerwill terminate the SSL tunnel, unencrypt the traffic, and perform URL...

Storefront - Enable Return to Last Folder

Enable return to last folder...

Citrix Print Manager Service or Microsoft Print Spooler Service Crashes or Hangs

The Citrix Print Manager service cpsvc.exe or Microsoft Print Spooler service spoolsv.exe crashes or hangs. Printers are not auto-created, the default printer is not set correctly in the session, print jobs fail to spool, and so on...

Receiver for windows- Disable Remember password option

Receiver for windows 4.4 - Disable Remember password option...

Could not sign CSR Caused by: java.io.IOException: Could not obtain certificate (template=XenmobileTest). Reason: The format of the specified domain name is invalid. 0x800704bc (WIN32: 1212)

After configuring Client Certificate Authentication for XMS but you do not see an issued certificate on the Issuing Server 2016-08-18T12:49:32.19+0200 | | ERROR | http-nio-10443-exec-8 | EWSession | Exception on certificate issuer com.zenprise.zdm.pki.spi.IssuingServiceException: Could not sign C...

Error: "Cannot complete your request" while accessing on premise XenApp 7.9 Resources by a user from Azure Active Directory.

When users from Azure domain are trying to access resources published via XenApp 7.9 on your premise, they receive this error: "Cannot complete your request". On looking at the Storefront debug logs, you see that storefront does a Callback: 00001779 3:27:23 AM 8248 Authenticate Perform callback A...

How to take Pool Metadata backup on XenServer 8.2 CU1

What is Pool Metadata ? XenServer hosts use a database on each host to store metadata about VMs and associated resources such as storage and networking. When combined with storage repositories, this database forms the complete view of all VMs available across the pool. Therefore, it is important ...

How to Change Desktop Icon for All Delivery Groups

This document outlines how to change Desktop Icon for All Delivery Groups in XD 7.X using storefront 2.X or 3.X. Changes If you are publishing both XenApp desktops and XenDesktop desktops you may want to change the default Xendesktop Icon to Custom Icon. XenDesktop desktop has the default icon as...

Unable to propagate the changes and the configuration replication service crashes at the server.

Under certain circumstances, StoreFront may be unable to propagate the changes between servers and the configuration replication service may experience a crash...

Reconnect to only disconnected sessions in Storefront

work space control config on SF to only connect to disconnected sessions similar to WI...

Automatically connect to disconnected session after logon storefront

Automatically connect to disconnected session after logon storefront due to workspace issue...

How to Configure Local Access for HTML5x Using Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure local access using Citrix Receiver for HTML5 1.0. Note : The...

How to Prevent Secure Hub Uninstallation on Android and iOS Devices

This article describes different methods torestrict the Secure Hubapp removal from the enrolled device...

Failed to convert vdisk with error message "BNIStack failed, network stack could not be initialized"

Target device unable to startup with error "BNIStack failed, network stack could not be initialized"...

Provisioning Services: Support Statement for Multiple PVS Farms pointing to different Databases in one Subnet

Question: Can we boot targets using PXE boot in Subnet where we have 2 PVSServer in 2 different farms pointing to different database? Answer: This is not supported because when targets boot using PXE services, it broadcasts a packet and if it contacts a PVS Server which does not have entry for...

Error: "Failed, curl response = Couldn't connect to server. Could not connect to database"

After rebooting the XenMobile Server or configuring database, we see the error on CLI: "Failed, curl response = couldn't connect to server. Could not connect to database"...

Error: "Profile Installation Failed" When Enrolling Apple DEP Devices

Apple DEP device fails to enroll with the following error: Profile Installation Failed XenMobile logs show "Enrollment authentication failed: User lacks permission to enroll"...

How to Find dom-id or Domain ID of Virtual Machines Running On XenServer

Note : Domain ID or domid is only for Running VMs or Booting VMs. A VM which is powered off will not have a domid of its own Run the following command to obtain the domain ID of a particular VM running on XenServer. xllist | grep -i "VMNAME" OR listdomains | grep -i VMUUID In the above case , the...

Storefront 3.5 - Error: There are no apps or desktops available for you at this time

Storefront 3.5 - Unable to get any desktop show up using the URL of storefront...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...

How to Reset StoreFront to the Initial Factory Settings

This article details how to reset StoreFront to the initial factory settings...

Unable to Change Expired Passwords in Wyse Thin Client

When a user's password expire and they reach out to Internal IT support department,thepassword is changed for the user and ashot password is given. 2. When the user then enters his new password and instead of being allowed to log on and change his password, they get "Citrix Sign on failed". On...

Configuring XenMobile for Certificate and Security Token Authentication

In highly secure environments where usage of LDAP credentials outside of an organization in public or insecure networks is considered a prime security threat for the organization, two-factor authentication using a client certificate and a security token is an option. You can configure NetScaler s...

Troubleshooting Checklist: In Secure Mail, a “Verify your Single Sign-On credentials” error appears

Do the following: 1. Collect the Secure Mail application logs. 2. If you see the following message in the client logs, set clientCertificateMappingAuth to enabled in IIS on the Exchange Server. For more information, refer to the FAQ section of the Secure Mail Test Application. AUTH Request...

Troubleshooting Checklist: Cannot enroll and authenticate a device using Secure Hub

If a device cannot enroll and authenticate using Secure Hub, ask the following questions: Is the user synced to XenMobile? Are there multiple domains managed? For details on multi-domain configuration in MAM+MDM mode, see this Citrix blog post. Is the Global Catalog port managed? From which domai...

Troubleshooting Checklist: Users Cannot Browse Internal Websites in Secure Web

Do the following: Collect Secure Web client logs. If you see the following message in the logs, add valid DNS SUFFIXES for the corresponding internal domains on NetScaler: AG policy: Not Intercepting Check if Split tunnel is On or Off on the Netscaler Gateway under session policies: If On - Make...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...

Troubleshooting Checklist: In Secure Mail, a "Cannot authenticate to the server <FQDN> because the certificate is not valid” error appears

Do the following: Ensure that the certificate chain is valid and that the configuration is complete on the Exchange Server. Try to connect the native email client with the same Exchange Server. If it works as expected, the issue is with client certificate configuration on the XenMobile server Onl...

Users experience undesirable behaviour like profile corruption, data loss with Profile Management

Users may Experience Profile corruption, slow logons, data loss or unexpected behaviour if using profiles from differing Windows version as Roaming or UPM profiles...

How To perform Emergency Network Reset on Citrix Hypervisor/XenServer

To configure or restore the management interface from either XSCONSOLE or from CLI command-line interface...

Provisioning Server 7.6: Error- “vDisk is locked. 0xffff8017”

The vDisk is locked with the following error message: “vDisk is locked. 0xffff8017”...

How To: Configure UPM to save password in Internet Explorer

Users are unable to save passwords in Internet Explorer if their profile is managed by UPM...

Unable to Log on to XenMobile Admin Console Using Administrator Account

Not able to log on to XenMobile Server web console with administrator account. The following errors are noticed in the logs: 2016-04-06T09:31:08.358+0800 | EDC68337B8501EEC | WARN | http-nio-14443-exec-9 | ZDMAuthenticationProvider | Could not find administrator 2016-04-06T09:31:08.359+0800 |...

Error: "A Configuration Error Occurred. Please Try Again" On XenMobile Server 10 While Adding App to Web Console

When adding an app via XenMobile Web Interface hosted on Apple’s App Store and error occurs “A configuration error occurred. Please try again,” when clicking save When collecting XenMobile 10 Debug Logs we see the following: 015-05-14T15:36:35.447-0500 | CF61DC628850C45E | ERROR |...

Is it possible to optimize SSH or SFTP connections?

QUESTION: Is it possible to optimize SSH or SFTP connections? ANSWER: SSH and SFTP are encrypted traffic: SSH one-time encrypted data stream and SFTP goes over the SSH port CloudBridge can only optimize with flow-control-only but won't be able to compress it...

How to suppress the Add Account window in Citrix Receiver 4.4 or earlier for Windows

This article describes how to suppress the Add Account window in Citrix Receiver for Windows. Note : This article is applicable for Receiver 4.4and earlier. For Receiver for Windows 4.4.1000,Receiver 4.5and later, refer to CTX135438 -How to Suppress the Add Account Window in Citrix Receiver for...

How to configure Desktop or Start Menu shortcuts With Citrix Receiver 4.x

Steps to configure Desktop or Start Menu shortcuts...

FAQ: Time-Out with Password Caching on XenMobile

Question : What is the expectations of time-outs with the combinations of Enable Password Caching on XenMobile Server? Answer : Enable Password Cache : false Secure PIN authentication on XenMobile Apps after INACTIVITYTIMER expires. Active Directory password authentication on Secure Hub when...

How to Reverse Image from a Virtual Disk to a Local Hard Disk with VMware ESX4

This article contains information about how to reverse an image from a virtual disk to a local hard disk with VMware ESX4. Background It is often necessary in a Provisioning Services environment to reverse an image to install a Citrix hotfix, change a driver, or do certain other tasks.To achieve...

Error: "Cannot Add Account" While Configuring StoreFront Beacons

Using discovery document fails with error"cannot add account"...

NetScaler LOM Version and Support Matrix

This article provides information on Lights out Management LOM and support matrix for NetScaler model and LOM firmware version. Lights out Management LOM Various NetScaler MPX appliances have an Intelligent Platform Management Interface IPMI also known as the Lights out Management LOM port on the...

Error: "1603: Fatal error during installation" When Upgrading StoreFront 3.0.1 to 3.5

The following error is displayed when upgrading StoreFront from version 3.0.1 to 3.5: Error 1603: Fatal error during installation...

Troubleshooting pointers for TCP monitor showing DOWN

How to troubleshoot an issue related to TCP monitor down reported for services configured on NetScaler...

Error: "Incorrect credentials. Try again." when logging into NetScaler Gateway

Users fail to log on to NetScaler Gateway with the following error: "Incorrect credentials. Try again." Log on through StoreFront is successful. From /tmp/aaad.debug, the following is the logon failure message: /usr/home/build/rs1011296/usr.src/usr.bin/nsaaad/../../netscaler/aaad/ldapcommon.c341:...

How To Migrate vDisks From One Store to Another in Provisioning Server 7.6

How To Migrate vDisks From One Store to Another in Provisioning Server 7.6...

How to trigger a memory dump from a Windows virtual machine

This article describes how to trigger and capture a memory dump from a Windows Virtual Machine VM running on a XenServer 8 or Citrix Hypervisor 8.2 CU1 host. Refer to the Microsoft KB article, Generate a kernel or complete crash dump for more information. Troubleshooting unresponsive Windows VMs...

Commands Generated by XenMobile Wizard on Netscaler - SSL Bridge

This was created for customers that need to run the wizard more than once for multiple XenMobile environments...

Converting iRules to NetScaler Policies - HTTP Request Cloning

The iRules to NetScaler conversion guides take you through the process of converting your F5 iRules into policies on NetScaler. If you have been using iRules and would like to create the same functionality on NetScaler these guides simplify the process and gets you up and running faster. Use Case...