5317 matches found
File Box for Citrix User FAQs
File Box for Citrix User Frequently Asked Questions Who can use File Box with my Citrix Workspace account? File Box is only available to Employee users. Clients who you send files to cannot use the File Box. For more information on Users versus Client access, refer to Workspace: Employees vs...
Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031
Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...
When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically.
When refreshing the WEM Agent, existing Start Menu items not defined through a WEM application assignment are not being deleted automatically...
Citrix Receiver for Web: Error "Cannot complete your request"
Error messages: "Cannot complete your request" on browser when accessing Store for web...
Users on IOS devices can not log into XenApp after upgrading to Citrix Workspace app for iOS, authentication broken in 17.08
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users on Ipad IOS devices can no longer log into XenApp after upgrading Citrix Receiver to Citrix...
Windows 10 Target Devices Are Stuck At "Getting Devices Ready" While Booting
Windows 10 target devices are stuck at "Getting devices ready" while booting...
Adding layer versions with Nutanix fails with error: Failed to execute the script.
When trying to add versions to layers, the task may fail with an error. Failed to execute the script. Unable to perform the operation. The Nutanix server has encountered a failure processing the request 500. Error: internal server error. Details: Error occurred while creating Disk image...
External Tasks Not Working in WEM
Configured Filters are not processed and scripts added to external tasks are not running...
Can we change StoreFront Or Delivery Controller's IP Address After Configuring Thee XenApp/XenDesktop Site?
Can we change StoreFront Or Delivery Controller's IP Address After Configuring the XenApp/XenDesktop Site?...
Provisioning Services :Error: "Missing Operating System" During Vdisk Imaging Process
In the process of two-stage imaging, the target device gives an error of "Missing Operating System" after it is configurd to boot from network...
After importing a certificate PEM file with more than one CERTIFICATE section, you cannot access the management console
You have a PEM file which contains a PRIVATE KEY section, and more than one CERTIFICATE section. The additional CERTIFICATE sections are for other root certificate authorities. In the Management Console, you go to Settings and Configuration, and upload the certificate. Once that completes, the...
AppfW blocking and not logging, with PostBodyLimit set to >1GB
When we apply an appfirewall profile only in log and learning mode. After applying some pages become unavailable but there is no logs. Appfw blocking but no logs, when we enableapplication/x-www-form-urlencoded option in the appfw security...
Provisioning Services 7.X: Target Devices Fail To Boot With Error "No servers available for disk"
When we start the Target Device, we notice the following error on the device during boot process. "No servers available for disk" We also notice Database Access errors for certain functions on the Event Viewer of PVS Server...
Installation of RTME disables Multimedia Redirection on Linux Receiver
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Multimedia redirection is disabled on RfLinux after installation of RMTE. Environment: Receiver for...
After upgrading the OS Machine Tools, kmssetup.cmd runs twice at startup
When you create a Gold VM to import as your first OS Layer version, you need to install the OS Machine Tools, to install our startup scripts and get them set to run as startup scripts. Later, you add a version to your OS layer and want to upgrade the scripts to the ones from the latest version. S...
Error "A fatal error occurred. Would you like to restart Citrix receiver?"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Error "A fatal error occurred. Would you like to restart Citrix receiver?"...
Query on how TransparentKeyPassthrough affects window resize.
To know how transparent key passthough works in the backend and how it affects the behavior of the client window...
Unable to upgrade Storefront
Unable to upgrade Storefront...
How to merge vDisk versions using Diskpart
There are times we need to import a vDisk with all the changes stored in different versions while the XML of it is not available. We can use this method to create a merged base outside PVS before importing it in a farm which will not require XML or PVP files for it...
How To: Enable TCP Insight and View Analytics for TCP Insight Data on Application Delivery Management (Netscaler MAS)
This article describes how you can enable TCP insight onApplication Delivery Management and check analytics for TCP Insight...
StoreFront 3.5 upgrade to 3.15 fails with error " Citrix StoreFront 3.15.0.18019 failed"
StoreFront Version 3.5 fails to upgrade to version 3.15, during the upgrade process the wizard displays the following message "Citrix StoreFront 3.15.0.18019 failed" At the bottom of the upgrade wizard window, another message is displayed "NOTE: An error occurred during installation. Please ensur...
Enrolling Android device without using user's google account to configure device
Enrolling Android device without using user's google account to configure device...
VDA BSOD With Message: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (CtxMcsWbc.sys)
Server VDAs from a machine catalog using the MCS I/O feature blue screen with message:SYSTEMTHREADEXCEPTIONNOTHANDLED CtxMcsWbc.sys...
Applayering 4.11- unable to add pvs connector
while adding a pvs connector, we get an error as Failed to validate the Domain User and Password. Check credentials .One or more of the PVS server configuration fields is invalid. Please check your selections...
Unable to deploy custom receiver from Store front. Getting " An error occurred while saving changes on the "Deploy Citrix Receiver" property dialog. Please check the log in event viewer and try again."
While trying to add customized "receiver.exe" to deploy receiver option in Storefront, you might get following error while saving it. "An error occurred while saving changes on the "Deploy Citrix Receiver" property dialog. Please check the log in event viewer and try again". It works fine with...
Unable to un-check the "Disable display scaling on high DPI settings" for Citrix Desktop Viewer
Citrix Desktop Viewer is unable to reach the correct resolution of a 4k monitor. Max resolution by the monitor is 3840 x 2160 but when launched Desktop Viewer is able to reach only 2560 x 1440. Changing the High DPI settings to use the native resolution Advanced High DPI, Select "No, use native...
Troubleshooting NetScaler SD-WAN Link Quality
There are network and WAN connectivity issues when traffic goes through NetScaler SD-WAN...
Understanding NetScaler SD-WAN Route Defaults
The following are some points that will help you understanding NetScaler SD-WAN route defaults: The default route cost applied to all user-created routes is 5 unless explicitly set otherwise. All routes created by the user have the default route cost unless the user explicitly sets an alternate...
Setting up session settings in Storefront 3.12
Configure the settings to control the end user experience and specific time out durations...
Monitoring NetScaler SD-WAN Network/System
Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...
Troubleshooting Network or Link Issues on NetScaler SD-WAN
Troubleshooting NetScaler SD-WAN network or link issues...
How To Enable Thin Provisioning On XenServer
This article explains how to enable Thin Provisioning on XenServer...
High CPU Utilization on PVS 7.6 Servers
PVS 7.6: High CPU Utilization...
How to migrate the XMS Database server from an existing DB to a cloned DB server
How to migrate the XMS Database server from an existing DB server to a cloned DB server ? Below are the steps which can be followed if we need to migrate XMS DB server to a cloned DB server which has a different IP address. 1. Login to XenMobile server. 2. Select Configuration and then select...
Citrix Receiver 4.9 LTSR - Self service mode set to false, desktop icons constantly flashing
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installed Citrix Receiver 4.9 LTSR on some of the test VDAs published desktops and ever since...
Users Unable to Access Internal Resources After Connecting Through Full VPN Using IIP on AWS
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Unable to create any LDAP/radius policy
-Unable to create ldap/radius policy with nstrue. -Getting error: Invalid rule. -Through CLI also getting same error...
UPM Roaming Profiles "Break" if App Layering Elastic Layering is Enabled
UPM roaming profiles "break" if enabling App Layering Elastic Layering feature. Can’t right click the start menu, can’t open programs, etc...
What are the supported disk platforms to install XenServer on?
Question : What are the supported disk platforms to install XenServer on? Answer : For information about supported hardware, see the Hardware Compatibility List HCL: https://hcl.xenserver.com/ You can also refer to the Citrix Hypervisor 8.2 CU1 product documentation. When installing XenServer, yo...
HDX Media Engine Crashes when Disconnecting or Logging off From a Session
The HDX media engine crashes when disconnecting or logging off from a session. Here is how to reproduce the issue: 1. Start a published desktop from a ThinClient dual screen. 2. Within the published Desktop, launch another desktop. 3. Put this desktop on the second screen. 4. Logoff or disconnect...
How to install Root CA cert on the iOS 11 with Receiver 7.3 upgraded from 7.2
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Install the Root CA cert manually after upgrading the iOS Receiver 7.3...
Troubleshooting NetScaler Hard Disk Issues
Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...
Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront
The following error is displayed due to certificates misconfiguration on StoreFront: Cannot Complete Your Request...
Error: "Cannot Complete Your Request" due to “Default.htm” file being corrupted on Storefront
The following error is displayed due to “Default.htm” file being corrupted on Storefront: Cannot Complete Your Request...
Receiver 4.8: "Citrix HDX Engine is not responding"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Published application will launch and after few minutes it'll crash with the error message "Citrix...
XenMobile 10.8 fixed issues
XenMobile 10.8 includes the following fixed issues. For fixed issues related to XenMobile Apps, seeFixed issues. When you upload an .ipa enterprise app to XenMobile Server, occasionally the upload fails. The following error message appears: Uploaded mobile app is invalid. Application icon was not...
App Layering: How to force the ELM to use a specific SMB version for file servers
In the ELM, when connecting to a file share, we test all the SMB versions that we support, from top to bottom, until we get a successful login. We specifically try 3.02, 3.0, 2.1, 2.0 and 1.0, in that order, before giving up. An SMB server is supposed to return "Not Supported" when an attempt is...
Receiver for Windows Crypto Kit Updates
Overview of the Crypto Kit updates in Citrix Receiver 4.12 and above Receiver for Windows 4.12 and laterprovidesupport to DTLS v1.2 for connections to the VDA. The latest Crypto Kit has deprecated all TLSRSA cipher suites. But, to support backward compatibility with older versions of VDA before...
VMware vSphere 6.7 - Citrix Known Issues
Citrix is committed to ensuring compatibility with the latest VMware Hypervisor releases. VMware released vSphere 6.7 in April 2018. Note: This is a live article, and is updated as and when the new information becomes available. For Current Release, vSphere 6.7 is supported with Virtual Apps and...