The DB user's privilege on XenMobile server

Question: What kind of privilege is required for admin which requires when XenMobile DB configuration is done. Answer: Account needs to have the below privileges or else XenMobile cannot do certain action without the permission on the DB. db owner db creator public...

Enterprise Applications are not Auto Updated

Application marked as "Required" are not updating automatically on the device. User is required to update the application from Secure Hub...

User Profile Management: Default Exclusion List not working. Error: "HDX policy DefaultSyncExclusionListDir disabled. Using an empty list"

If you enable "Enable Default Exclusion List - directories " policy from Citrix Studio, it might not work as expected. Following entry isrecorded in User Profile Management UPM logs: 2018-03-16;19:09:25.611;INFORMATION;;;;1756;ReadPolicy: HDX policy DefaultSyncExclusionListDir disabled. Using an...

StoreFront 3.12.1000.1 - Customize the browser tab name when browsing the SFWeb URL

Renaming the browser tab name when browsing the SFWeb URL...

FAQ : Enterprise Application Silent Installation

Question: Is it possible to upgradeEnterprise appsby using'silent installation' on mobile devices? Answer: The 'silent installation' of apps means that the user of the device does not receive any prompts to update or install the app. Instead, the app updates or installsitself automatically in the...

How to configure RADIUS authentication on NetScaler SD-WAN

This article outlines the steps to configure Radius authentication on NetScaler SD-WAN...

Understanding Workspace Environment Management (WEM) System Optimization

The WEM System Optimization feature is a group of settings designed to dramatically lower resource usage on a VDA on which the WEM Agent is installed. These are machine-based settings that will apply to all user sessions. Managing Servers with different Hardware Configurations Sets of VMs may hav...

XenMobile: Usage of iPhone X FaceID feature

Question: Is the iPhone X feature of FaceID supported in XenMobile? Answer: Yes, FaceID authentication is supported with XenMobile. iPhone X FaceID uses the same APIs as the Touch ID feature in other iOS devices. Question: Will there be merge of both functions Touch ID and FaceID, since it depend...

"Incorrect username or password" on Secure Mail after Exchange Server upgrade to 2016 CU8

Since the exchange server was upgraded from Exchange 2016 to Exchange server 2016 CU8, users are facing 2 issues as below. 1. Existing users are unable to sync e-mail. 2. New users are unable to logon...

[NetScaler Gateway Trace Study] - App Launch Through NetScaler Gateway

This trace study looks at a successful application launch via NetScaler Gateway. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 Client: 10.90.41.87 SF: 192.168.0.6 XA: 192.168.0.3...

Warning: "Grace license is issued for the site" on NetScaler SD-WAN 10.0

A warning appears on the NetScaler SD-WAN 10.0 appliance that says: "Grace license is issued for the Site":...

The XenMobile server is not sending the required intermediate certificate

Whenever verifying the certificate for XenMobile on https://www.digicert.com/help/ you get the following: The server is not sending the required intermediate certificate...

Receiver for Windows 4.9LTSR/4.10 - Citrix HDX Engine Crash When Connecting to Linux VDA

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When connecting from a client machine that has Receiver 4.9 LTSR or Receiver 4.10 upgraded from...

How to verify if AutoDiscovery is Enabled for a Domain in Citrix AutoDiscovery Service for Citrix Endpoint Management

After enabling the ADS service for Citrix Endpoint Management mostly we would need to try enrolling a device to validate the ADS is enabled.Alternatively, we could verify the same in a different way...

Receiver 4.9 - Receiver configured with SSON constantly prompting for login when connected to external network

Citrix receiver for Windows 4.9 on Windows 10 client is constantly prompting for username and password when users are connecting from external network. This issue does not happen on Windows 7 with an older Citrix receiver installed. Citrix receiver functions normally when the client is connected ...

App Layering 4.X - how to change ELM appliance administrator password

App Layering 4.X - how to change ELM appliance administrator password...

Instances are in 'DOWN' or 'OUT OF SERVICE' state on NetScaler MAS

Instances are in Red or Yellow state on NetScaler MAS...

Receiver For Windows - 4.10.1 -  Published application stops immediately after it is launched

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver For Windows - 4.10.1 - Published application stops immediately after it is launched...

Deploy the Latest Receiver for StoreFront

Change the preinstalled Receiver client to the latest version by overwriting it with the newest version...

SDX backups not being transferred back to MAS appliance

Backups seems to be started on SDX but not getting transferred to MAS. You can see the backups are created on the SDX but they are never transferred back to MAS server. Backups present on the SDX: You will see these errors in the MAS logs: mpsconfig.log: Thursday, 11 Jan 18 07:41:33.394 +0100 Err...

How to troubleshoot the Citrix Provisioning Services server

Provisioning Services PVS is software streaming technology that delivers patches, updates and other configuration information to multiple virtual desktop endpoints through a shared desktop image. It centralizes virtual machine management while reducing the operational and storage costs of a...

AppLayering 4.x - Unable to Publish Image to PVS - The operation timed out

When trying to publish an image in PVS, you will see the following error: 2017-11-15T16:04:11.104Z ERROR: pvs-connector/10307 on localhost.localdomain: reqNum=1663 c33700a0-ca47-11e7-af9c-83455e914109 - Operation 'pvs:UploadDiskOperation' has failed: Failed copying file to D:\xxxx\xxxxxxxxxx.vhd...

PVS 7.15 - Unable to boot target devices due to TFTP timeout error

While booting up PVS 7.15 target devices, it fails with "PXE - E32: TFTP open timeout"...

TLS and SHA2 Support with Citrix Receivers

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. To use TLS encryption for Citrix Receiver Communications, following table describes the minimum Citr...

NAT with SD-WAN explained with Case study

Assistance required with NAT configuration...

Prevent iOS Receiver from using weak ciphers when connecting to NetScaler Gateway

How can Receiver for iOS be configured to not use weak ciphers that are susceptible to the Bleichenbacher attack?...

Windows 10 April 2018 Update (v1803) – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On April 30, 2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'April 2018 Update' v1803. This article is intended to capture known issues with Windows 10 v1803 tha...

NetScaler Gateway is Unable to Access XenApp Applications

XenApp and XenDesktop are placed behind the NetScaler Gateway. User attempts to access the application and get the below error message: Unable to launch applications. Contact your helpdesk...

SQL query report needed for licensing users

How to verify the amount of licenses you are using by XenMobile users...

Guide to create XML profiles to Zebra devices

Guide to create XML profiles to Zebra devices...

App Layering/Unidesk: Desktops Blue-screen with "IRQL_NOT_LESS_OR_EQUAL" STOP 0x0000000A

Desktop will appear to become unresponsive to the end-user, but if you look at the VM console, you will see that it's actually blue-screening with STOP 0xA. Analysis of the dump file will point to unirsd.sys...

How to Include a Static IP in .ica File

How to include a static IP in .ica file...

Director showing error "Network unreachable. Check configuration, authentication, or service availability"

While connecting to Citrix ADMMAS from Director customer is getting error "Network unreachable. Check configuration, authentication, or service availability. " For configuring the Director with Citrix ADMMAS follow the...

Receiver 4.10: Grey Screen On Published Desktops After Upgrading To Receiver 4.10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After upgrading Receiver from 4.9 to 4.10, some clients cannot access published desktops and apps. On...

FAQ: Single-Step Upgrade for SD-WAN Appliances to 9.3.x

Question: Should I use .tar.gz, or single step upgrade .zip package to upgrade to 9.3.x from my current version 8.1.x, 9.1.x, 9.2.x? Answer: Use the .tar.gz files of the concerned platforms to upgrade the SD-WAN software to 9.3.x. After the SD-WAN software is upgraded to 9.3.x version, perform...

FAQ: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints?

Q: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints? A : Customers will occasionally change the CPU and RAM settings for their Unidesk appliances. We recommend leaving these at the values defined in the original OVF files: 2 CPUs...

How to Collect Diagnostic Data on NetScaler SD-WAN Appliance

This article describes how to capture diagnostic data on NetScaler SD-WAN WANOP appliance using Graphical User Interface GUI...

Layering multiple Office Components (Word, Visio, Project, Outlook, etc.)

There are a couple of places this can go bad. One is, never run any Office component in the Install Machine. The first time Office runs, it writes some machine-specific information into the registry, and if that layer then wakes up on another machine, it has to go through the configuration again...

SDWAN 4000 SE- VWAN service is disabled automatically on SDWAN

MCN not working properly as the Virtual WAN Service got disabled itself. Dashboard showing the following error message: Error: Disabled by dpdkdaemon due to hardware initialization failure 4 times. The Citrix Virtual WAN Service was disabled...

App Layering: Published image to PVS prompts user to restart computer

Customer publishes an image to PVS. When the machine boots up, it prompts for a restart with a box like this: "You must restart your computer to apply these changes." This is telling you that a new device has been detected and the driver has been installed, but Windows must restart to properly...

How to configure Monitor to check services status of RADIUS servers ?

Configure Monitor for RADIUS server...

Configuring Citrix StoreFront with the Secure Browser Service

This article describes how existing on-premise XenApp/XenDesktop customers can integrate and deliver Secure Browser via their existing Storefronts to end users...

AppLocker Occasionally Blocking Layered Software

Customer reports that sometimes Office was not running, and it was being blocked by AppLocker...

Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"

Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...

How to log on using the Command Line Interface on NetScaler SD-WAN WANOP

This article describes accessing NetScaler SD-WAN WANOP appliance using command-line interface CLI...

Microsoft 365 Apps (Office 365) is Randomly Asking Users to Reactivate

After publishing Microsoft 365 Apps Office 365,users are randomly being requested to reactivate.Issue occurs randomly...

How to Upgrade NetScaler SD-WAN WANOP Appliance from 7.x to 9.3.x Version

This article provide steps to upgrade NetScaler SD-WAN WANOP appliance from 7.x to 9.3.x version...

How to remove Android for Work v2 configuration

Remove Android For Work v2 configuration from XenMobile Admin Console...

How to add Weblinks and Shortcuts to Citrix Android Launcher

Question: how to place weblink shortcuts on Citrix Android Launcher for XenMobile? If this is not possible what is the workaround? Answer: In order to add an app to Citrix Launcher, you need to specify an App ID/full name - for example, com.android.calendar for the Calendar. The problem with Web...

StoreFront Logon Error "Your Request Could Not be Completed"

User are unable to logon and get Event ID 7 and 8 in the event logs, with errors "The template named: UsernamePassword could not be found." and an exception "The creation of a form failed"...