5325 matches found
User Layer is Out of Space. How Do I Find Out Where the Space Has Gone?
If your user layer is out of space and you need to figure out where the space is going as opposed to simply expanding the User Layer disks with https://support.citrix.com/article/CTX222095, orhttps://support.citrix.com/article/CTX226688for Unidesk version 2, you will need to examine the User Laye...
Limitations of NetScaler Gateway OPSWAT EPA Scan
NetScaler Gateway as such does not have a whitelist or blacklist of products and relies on the OPSWAT for this. If a particular product is not present in the NetScaler predefined expressions then this product is not supported for EPA scans. When using a generic scan OPSWAT scans all the supported...
Resources with names ending with the Published Desktop name not showing up in Receiver
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Resources with names ending with the published desktop name not showing up in Receiver For passthrough...
FAQ: Citrix Virtual Apps and Desktops Long Term Service Release (LTSR)
Table of Contents General LTSR Information LTSR upgrades Mixing LTSR, CR, and Cloud releases Support lifecycles LTSR compliance Citrix Workspace app LTSR Release timing Other considerations and resources General LTSR Information What’s new and what’s changed with the Citrix Virtual Apps and...
Excessive battery drain with Secure Mail running in the background
The Secure Mail application is draining battery excessively for XenMobile managed devices...
Error: The trust relationship between this workstation and the primary domain failed
Users cannot log on to a system using Active Directory credentials and the following error message appears: "The trust relationship between this workstation and the primary domain failed.” This issue is seen when the session logon is attempted through Remote Desktop Protocol, ICA, or directly at...
App Layering/Unidesk V2/V3: Recovering files directly from the User Layer disks when a desktop machine cannot boot
When a desktop will not boot up or the Unidesk tasks for it consistently fail, it is possible to recover the user's data by copying it directly from the User Layer VMDK or VHDXfiles. You might want to do this if you think the desktop is unrecoverable, but also if you think the user will need thei...
App Layering/Unidesk: Blue Screen 0xA referencing unifltr.sys
End-user virtual machines and session hosts crash with a STOP 0xA blue screen referencing unifltr.sys. unifltr the the Unidesk and App Layering filter driver...
Deployment of Secure Hub is failing -"VPP internal Error"
Deployment of Secure Hub will fail with the error message "Sending installation commandCitrix Secure Hub-VPP internal" Device Logs will show below errors 2017-06-23T09:20:17.478+1000 | | ERROR | pool-10-thread-1 | com.citrix.ios.vpp.wsclient.request.VPPRequest | Apple feedback: The sToken has bee...
"Incorrect credentials" for device enrollment.
when setting up some accounts on mobile devices, YES can not be selected for device enrollment. When YES is selected perpetual error of incorrect credentials is received no matter how many times the username/password are typed and typed correctly...
Smart Access Guide for NetScaler Gateway, StoreFront and XenDesktop
NetScaler Smart Access is an advanced feature of NetScaler Gateway. Usually, it needs to be used in the following 2 scenarios. 1. NetScaler End Point Analysis EPA is used. 2. Restrict user’s app/desktop visibility if the session is from NetScaler Gateway. In this document, I will focus on scenari...
NetScaler Gateway, StoreFront and XenDesktop Integration Communication Workflow
Topics 1. Introduction 2. Detailed Workflow 2.1 SSL Connection 2.2. Authentication 2.3. Get the App/Desktop List 2.4. Get the ica file 1. Introduction In this article, we will talk about NetScaler Gateway+StoreFront+XenDesktop workflow. I will separate the workflow into 5 steps. 1. SSL...
How do I Integrate XenMobile and SkyCure
Skycure for Citrix XenMobile extends your organization’s mobile security with next-generationMobile Threat Defensecapabilities: proactively detect and automatically remediate known and unknown threats, vulnerabilities and active attacks across all mobile attack vectors. Integrate Skycure with...
FAQ: NetScaler SD-WAN Center and Hardware Requirements
Question: Is It Possible to Increase the Cores and RAM of an Existing SD-WAN Center VM? Answer: Yes it is possible to increase the cores and RAM of an existing SD-WAN Center VM. If the hypervisor has sufficient resources shutdown the SD-WAN Center instance and increase the Cores and RAM to the...
Secure Mail for Windows unable to connect to the backend exchange server.
Secure Mail for WindowsPhone does not work when entering Credentials the App states "Access to your company network is not currently available" Android and iOS devices are working fine and are able to connect to Secure Mail. Direct native mail clients are accessible...
How To Add Additional Storage to an Existing SD-WAN Center VM
The objective of this article is to provide assistance on how to add some additional storage from what was initially configured during the initial import of a NetScaler SD-WAN Center VM...
Automate backup of NetScaler appliance using Netscaler MAS
Citrix ADM, formerly NetScaler MAS Is it possible to automate the backup on the NetScaler, we have 20 in total and want to automate and save to a shared locations...
PVS Target device boot up stuck at "Starting Windows" or "virtual disk found"
PVS Target device boot up stuck at 'Starting Windows' forever. Most of the time reboot the problem VM from the hypervisor the VM can boot up without issue. Also we could see the PVS Target device boot up stuck at 'vDisk found'...
The list of Windows Updates is usually wrong in app/platform layers and published images/desktops
The Windows Update history is correct only in the layer where the updates were actually installed. So you can only rely on the displayed list of Windows Updates when you are editing the OS layer, because Windows Updates must always be installed in the OS Layer. Similarly, you can only rely on the...
Unable to upload a file to an internal webpage using Secure Web
XenMobile 10.x Secure Web 10.x iOS 10.x User able to access the upload site, however, upload never completes successfully w/ no error or other notification. Behavior doesn't occur when attempting same on an Android device...
How to Implement NetScaler Gateway EPA Only for Windows Clients
This article provides provides information on how to implement NetScaler Gateway EPA only for Windows clients not mobile devices connecting from the Internet. Mobile devices cannot run the EPA scan. So, they need to bypass it using either a policy or a different virtual server...
Secure Hub not automatically installed on DEP/VPP enrolled iOS
Device is enrolled in DEP/VPP. Secure Hub is one of two required apps. The other app is installed, Secure Hub is not...
How to refresh the device policy and observe it
This article describes how to refresh the device policy and observe it...
Allow Secure Mail to open links to iOS passbook (wallet)
Unable to connect to the Secure Mail iOS to iOS wallet...
Citrix Provisioning Services imaging fails - Target Device Stuck at Windows splash screen
ESXi VM Hardware version 10 and 11 include a SATA controller for CD/DVD Media by default. If the SATA and SCSI controller are present on the PVS Target Device, the Master Target Device will fail to boot while creating vDisk & it will be stuck at windows splash screen...
MAC Moves Observed on NetScaler When More Than One Interface is in Same VLAN
MAC moves observed on NetScaler when more than one interface is in same VLAN. The following entries are seen in newnslog: current time is Mon Jun 5 17:03:55 2017 Channel 0/1 has been muted conflict MAC 00:1d:45:24:b3:68 Channel 1/1 has been muted conflict MAC 00:1d:45:24:b3:68 current time is Mon...
How to Reset NetScaler MAS to Default Configuration
Citrix ADM, formerly NetScaler MAS This article describes how to reset NetScaler MAS to default configuration...
XenMobile: Enroll with Two Factor and MAM login using CERT in XenMobile MAM only mode
The objective of this article is to help XenMobile administrators configure XenMobile 10.6 server, Enroll using Username + Password + PIN OTP and subsequent login with Certificate based authentication when XenMobile server is in MAM only mode, in Simple words: 1. You device will not be managed by...
After updating the app, receiving an error : Incompatible error
After updating the app Secure Mail, receiving an error when launching apps. Devices: iOS only ERROR: "Incompatible app, please try removing this app and then reinstalling it."...
App Layering: Error while finalizing a layer version: "Layer volume label does not follow the required format.
When finalizing a layer version of an OS, App or Platform Layer, the task errors out with this message and returns you to the packaging machine: "An error occurred while finalizing version 'Aug2017' of Layer 'MyLayer'. Please address this issue and retry: Layer volume label does not follow the...
Upgrading to Citrix Receiver for Windows
Beginning August 2018, Citrix Receiver has been replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace App. Citrix Receiver for Windows has evolved to meet the platform and user...
PVS Servers Show Offline on PVS Console - Event ID 11 - Undefined Database Error
PVS server shows offline in the PVS console, although Streaming service is running on occasion: An error in event viewer: Event ID: 11 – Undefined database error/PVS server status is "Down" This is an internal error. Please contact technical support...
App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” because of Microsoft.MicrosoftOfficeHub
App Layering 4.0 - 4.5: The Enterprise Layer Manager ELM fails while publishing an image. Error:"A failure occurred while publishing the Layered Image. Failed scanning a directory for files" Unidesk 2.x/3.x: The CachePoint Appliance fails while creating a desktop. Error: "Failed to copy folders...
Reciever 4.8 - Unable to open the Url -Only Http and Https Urls can be opened
when launching published content from receiver 4.6 onward versions, we get error :"Only Http and Https Urls can be opened"...
Slow Logon with a Black Screen in XenDesktop Server VDA.
Logon to XenDesktop Server VDA with OS Windows 2012 R2 is very slow. Black screen displayed upto240 Seconds. When the logon is completed everything workfine. Remote Desktop and console users experience a slow logon with a blank screen before the desktop is eventually rendered. Longer logon times...
Citrix Receiver Updates Troubleshooting Guide
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the...
Connecting to the StoreFront from the Client Times Out
Connecting to the StoreFront from the client times out. Background Fix is provided in the Dazzle registry key...
FAQ: Citrix ADC on Microsoft Azure
Q: What is Citrix ADC, formerly Netscaler ADC, on Microsoft Azure? A: Citrix ACD on Microsoft Azure is a L4-L7 virtual networking appliance that ensures organizations have access to secure and optimized applications and assets deployed in the cloud. Citrix ADC on Azure provides a foundation for t...
Introduction to Citrix NetScaler SDX
Introduction to NetScaler SDX NetScaler SDX is a hardware-based Application Delivery Appliance for enterprise and cloud datacenters. It supports hosting of multiple NetScaler instances on a single hardware and can thus be used for the purpose of Multi-tenancy. NetScaler SDX Components 1. XenServe...
Provisioning Services: XenDesktop Setup Wizard or Streamed VM Wizard does not use the template boot properties when creating targets.
Using Provisioning Services PVSXenDesktop or Streamed VM Wizard, users were unable to change the Boot Order of newly created target devices...
App Layering/Unidesk: Published Image or Packaging Machine Blue Screens with Code STOP 0x75640007
Published image or Unidesk desktop or Packaging Machineblue-screens with code 0x75640007...
How to check Xenmobile Server Kernel version
How to check kernel Linux version for XenMobile server...
Public store application on XenMobile gives error "500 server internal error "
There are can be multiple scenarios in which the issue can come 1. When publishing the public store app “Archibus Client” https://itunes.apple.com/au/app/archibus-mobile-client-2.0/id926252726?mt=8, the application details can be populated in XM console but the “500 Server Internal Error” at the...
Behavior of VM.xenstore_data
Summary This article describes the behavior ofVM.xenstoredata. This behavior might affect customers who use thexenstore-data parameter of a Virtual Machine VM, especially those customers who are writing software that interacts with XenServer and uses this parameter. Behavior of VM.xenstoredata If...
Netscaler - 11.1 - SSO Failure with RDP Proxy
1. When connecting to RDP via NS gateway CVPN bookmarks, the RDP window terminates with error An Internal error has occurred. 2. Netscaler resets the back-end connection withreset code of 9952 dropping connection due to SSL received fatal alert 3. Disabled SSO using...
Steps to Renew Apple DEP Token on Cloud Endpoint Management and XenMobile Server (OnPrem)
Users can generate a new Apple Deployment Program token before the existing Apple Deployment Program token has expired. The same process applies to expired tokens. This process will not impact the existing enrolled devices...
Citrix XenServer Multiple Security Updates
Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that may allow a malicious administrator of a guest VM to compromise the host. These vulnerabilities affect all currently supported versions of Citrix XenServer up to and including Citrix XenServe...
Updating to Secure Hub 10.5.5 causes Passcode prompt to appear repeatedly
You may find that after upgrading to Secure Hub 10.5.5 on Android, the device repeatedly requests the Passcode to be entered even though the Passcodeentered is known to be valid. Upon investigation of the Secure Hub log files, you may notice an error message which states "SecretVaultProvider:Fail...
Enabling Save Passwords option with Receiver for ios and Storefront
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. For Storefront Direct Connections , password saving is not available for receiver for ios and end...