FAQ: NetScaler SD-WAN Center and Hardware Requirements

Question: Is It Possible to Increase the Cores and RAM of an Existing SD-WAN Center VM? Answer: Yes it is possible to increase the cores and RAM of an existing SD-WAN Center VM. If the hypervisor has sufficient resources shutdown the SD-WAN Center instance and increase the Cores and RAM to the...

The list of Windows Updates is usually wrong in app/platform layers and published images/desktops

The Windows Update history is correct only in the layer where the updates were actually installed. So you can only rely on the displayed list of Windows Updates when you are editing the OS layer, because Windows Updates must always be installed in the OS Layer. Similarly, you can only rely on the...

Automate backup of NetScaler appliance using Netscaler MAS

Citrix ADM, formerly NetScaler MAS Is it possible to automate the backup on the NetScaler, we have 20 in total and want to automate and save to a shared locations...

Unable to upload a file to an internal webpage using Secure Web

XenMobile 10.x Secure Web 10.x iOS 10.x User able to access the upload site, however, upload never completes successfully w/ no error or other notification. Behavior doesn't occur when attempting same on an Android device...

PVS Target device boot up stuck at "Starting Windows" or "virtual disk found"

PVS Target device boot up stuck at 'Starting Windows' forever. Most of the time reboot the problem VM from the hypervisor the VM can boot up without issue. Also we could see the PVS Target device boot up stuck at 'vDisk found'...

How to Implement NetScaler Gateway EPA Only for Windows Clients

This article provides provides information on how to implement NetScaler Gateway EPA only for Windows clients not mobile devices connecting from the Internet. Mobile devices cannot run the EPA scan. So, they need to bypass it using either a policy or a different virtual server...

Secure Hub not automatically installed on DEP/VPP enrolled iOS

Device is enrolled in DEP/VPP. Secure Hub is one of two required apps. The other app is installed, Secure Hub is not...

Allow Secure Mail to open links to iOS passbook (wallet)

Unable to connect to the Secure Mail iOS to iOS wallet...

Citrix Provisioning Services imaging fails - Target Device Stuck at Windows splash screen

ESXi VM Hardware version 10 and 11 include a SATA controller for CD/DVD Media by default. If the SATA and SCSI controller are present on the PVS Target Device, the Master Target Device will fail to boot while creating vDisk & it will be stuck at windows splash screen...

How to refresh the device policy and observe it

This article describes how to refresh the device policy and observe it...

App Layering: Error while finalizing a layer version: "Layer volume label does not follow the required format.

When finalizing a layer version of an OS, App or Platform Layer, the task errors out with this message and returns you to the packaging machine: "An error occurred while finalizing version 'Aug2017' of Layer 'MyLayer'. Please address this issue and retry: Layer volume label does not follow the...

How to Reset NetScaler MAS to Default Configuration

Citrix ADM, formerly NetScaler MAS This article describes how to reset NetScaler MAS to default configuration...

After updating the app, receiving an error : Incompatible error

After updating the app Secure Mail, receiving an error when launching apps. Devices: iOS only ERROR: "Incompatible app, please try removing this app and then reinstalling it."...

MAC Moves Observed on NetScaler When More Than One Interface is in Same VLAN

MAC moves observed on NetScaler when more than one interface is in same VLAN. The following entries are seen in newnslog: current time is Mon Jun 5 17:03:55 2017 Channel 0/1 has been muted conflict MAC 00:1d:45:24:b3:68 Channel 1/1 has been muted conflict MAC 00:1d:45:24:b3:68 current time is Mon...

XenMobile: Enroll with Two Factor and MAM login using CERT in XenMobile MAM only mode

The objective of this article is to help XenMobile administrators configure XenMobile 10.6 server, Enroll using Username + Password + PIN OTP and subsequent login with Certificate based authentication when XenMobile server is in MAM only mode, in Simple words: 1. You device will not be managed by...

Upgrading to Citrix Receiver for Windows

Beginning August 2018, Citrix Receiver has been replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace App. ​​​​​​​ Citrix Receiver for Windows has evolved to meet the platform and user...

PVS Servers Show Offline on PVS Console - Event ID 11 - Undefined Database Error

PVS server shows offline in the PVS console, although Streaming service is running on occasion: An error in event viewer: Event ID: 11 – Undefined database error/PVS server status is "Down" This is an internal error. Please contact technical support...

Slow Logon with a Black Screen in XenDesktop Server VDA.

Logon to XenDesktop Server VDA with OS Windows 2012 R2 is very slow. Black screen displayed upto240 Seconds. When the logon is completed everything workfine. Remote Desktop and console users experience a slow logon with a blank screen before the desktop is eventually rendered. Longer logon times...

App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” because of Microsoft.MicrosoftOfficeHub

App Layering 4.0 - 4.5: The Enterprise Layer Manager ELM fails while publishing an image. Error:"A failure occurred while publishing the Layered Image. Failed scanning a directory for files" Unidesk 2.x/3.x: The CachePoint Appliance fails while creating a desktop. Error: "Failed to copy folders...

Connecting to the StoreFront from the Client Times Out

Connecting to the StoreFront from the client times out. Background Fix is provided in the Dazzle registry key...

Reciever 4.8 - Unable to open the Url -Only Http and Https Urls can be opened

when launching published content from receiver 4.6 onward versions, we get error :"Only Http and Https Urls can be opened"...

Citrix Receiver Updates Troubleshooting Guide

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the...

FAQ: Citrix ADC on Microsoft Azure

Q: What is Citrix ADC, formerly Netscaler ADC, on Microsoft Azure? A: Citrix ACD on Microsoft Azure is a L4-L7 virtual networking appliance that ensures organizations have access to secure and optimized applications and assets deployed in the cloud. Citrix ADC on Azure provides a foundation for t...

Introduction to Citrix NetScaler SDX

Introduction to NetScaler SDX NetScaler SDX is a hardware-based Application Delivery Appliance for enterprise and cloud datacenters. It supports hosting of multiple NetScaler instances on a single hardware and can thus be used for the purpose of Multi-tenancy. NetScaler SDX Components 1. XenServe...

Provisioning Services: XenDesktop Setup Wizard or Streamed VM Wizard does not use the template boot properties when creating targets.

Using Provisioning Services PVSXenDesktop or Streamed VM Wizard, users were unable to change the Boot Order of newly created target devices...

Public store application on XenMobile gives error "500 server internal error "

There are can be multiple scenarios in which the issue can come 1. When publishing the public store app “Archibus Client” https://itunes.apple.com/au/app/archibus-mobile-client-2.0/id926252726?mt=8, the application details can be populated in XM console but the “500 Server Internal Error” at the...

How to check Xenmobile Server Kernel version

How to check kernel Linux version for XenMobile server...

App Layering/Unidesk: Published Image or Packaging Machine Blue Screens with Code STOP 0x75640007

Published image or Unidesk desktop or Packaging Machineblue-screens with code 0x75640007...

Steps to Renew Apple DEP Token on Cloud Endpoint Management and XenMobile Server (OnPrem)

Users can generate a new Apple Deployment Program token before the existing Apple Deployment Program token has expired. The same process applies to expired tokens. This process will not impact the existing enrolled devices...

Behavior of VM.xenstore_data

Summary This article describes the behavior ofVM.xenstoredata. This behavior might affect customers who use thexenstore-data parameter of a Virtual Machine VM, especially those customers who are writing software that interacts with XenServer and uses this parameter. Behavior of VM.xenstoredata If...

Netscaler - 11.1 - SSO Failure with RDP Proxy

1. When connecting to RDP via NS gateway CVPN bookmarks, the RDP window terminates with error An Internal error has occurred. 2. Netscaler resets the back-end connection withreset code of 9952 dropping connection due to SSL received fatal alert 3. Disabled SSO using...

Citrix XenServer Multiple Security Updates

Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that may allow a malicious administrator of a guest VM to compromise the host. These vulnerabilities affect all currently supported versions of Citrix XenServer up to and including Citrix XenServe...

Enabling Save Passwords option with Receiver for ios and Storefront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. For Storefront Direct Connections , password saving is not available for receiver for ios and end...

2.x - Increasing the User Layer size for a Persistent Desktop

C drive of a 2.x desktop is running low on space...

App Layering Recipe for Dropbox

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Updating to Secure Hub 10.5.5 causes Passcode prompt to appear repeatedly

You may find that after upgrading to Secure Hub 10.5.5 on Android, the device repeatedly requests the Passcode to be entered even though the Passcodeentered is known to be valid. Upon investigation of the Secure Hub log files, you may notice an error message which states "SecretVaultProvider:Fail...

App Layering - Google Chrome / Chromium Recipe

Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...

How to Use Variables in Configuration Jobs on NetScaler MAS

A configuration job is a set of configuration commands that you can execute on one or more managed instances. When you execute the same configuration on multiple instances, you might want to use different values for the parameters used in your configuration. You can define variables that enable y...

How to Restrict MAM only enrollment to XenMobile

Enable only Enterprise Mode for Enrollment of XenMobile users and restrict them using MAM mode for Enrollment...

WEM Agent: "An error occurred while building your environment. Agent processing will now stop."

WEM Agent produces error saying - "An error occurred while building your environment. Agent processing will now stop."...

Citrix Workspace App for Mac and Linux fail to Redirect Local printer to Citrix Sessions

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Client printers on Mac and Linux clients fail to be created in XenApp and XenDesktop sessions runnin...

CWA for Windows: How to disable Citrix Receiver from popping up during logon to the Desktop.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to disable Citrix Receiver from popping up during logon to the Desktop...

Citrix Hypervisor unable to sync to NTP server

Unable to sync to NTP server...

Requirements and Limitations of Authentication at StoreFront using NetScaler Gateway

Introduction NetScaler and StoreFront interop has undergone several improvements in the last few releases to reduce integration mistakes by administrator. Initial efforts were targeted to allow administrators to import NetScaler Gateway configuration into StoreFront through the management console...

How to enable or disable self help portal in XenMobile server

This article provides instruction on how to enable or disable access to the Self Help Portal SHP...

"Access to your company network is not currently available" Error message while accessing Secure Hub XenMobile Store

Attempts to access the Store in Secure Hub causes an error "Access to your company network is not currently available". Please find the snapshot of an error message. Logs 2017-08-04T16:21:53.886+0200 ",X1AuthController,INFO 4,-AuthController getCertificateForURL:callback:,"Providing the certifica...

Win + G Pop Up Citrix Receiver Launching Apps/Desktops

When launching published apps or desktops from a Windows 10 OS a green popup windows briefly appears prompting to press Win + G for the game bar or for the search bar...

Error : Sync not permitted. Account doesn't have permission to sync with the mail server.

Error : Sync not permitted. You account doesn't have permission to sync with the mail server...

How to change management IP of SVM from LOM

Change the SDX Management Service SVM IP via the LOM when network access to SVM IP and XenServer Hypervisor is not available...

Receiver for Windows 4.8, error "The specified module could not be found."

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to launch Published Desktops, it fails to launch with error"The specified module could not be...