How To Troubleshoot And Fix The Situation When The ADM HA Is Not Working

One of the possible error conditions reported in the deployment is where in the GUI System - Deployment the following symptoms are reported: Heartbeats are not received from the secondary Data synchronization has failed on secondary Apart of the information displayed in GUI on primary node, there...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

App Layering - Setting a certificate for LDAP

Connection to LDAP server or synchronizing LDAP entries may fail with the following errors: "There are certificate errors found when connecting to the server" "One or more problems with the service certificate were found. You can enable them to be ignored, or you must update the certificate on th...

How to Set up App Lock Policy (Blacklisted Apps) Using XenMobile Device Manager

This article explains how to restrict applications using XenMobile Device Manager. You can create a policy in XenMobile to define a list of apps that are allowed to run on a device, or a list of apps that are blocked from running on a device. Please refer to Citrix documentation: Tuning XenMobile...

How to locate and download Citrix Workspace App

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Assist with locating and downloading the latest or earlier versions of Citrix Workspace App or Citrix...

Upgrade cannot proceed because Maintenance Expiration Date of the license must be later than the patch Release Date

After attempting a software upgrade the following error is displayed:...

VDAs are not registering using a published image - Use GPO/GPP/Restricted Groups to add the proper accounts and services

VDAs are not appearing as registered, in Studio, no matter what is done to the image or the configuration of the VDA in the Platform Layer...

Customize NetScaler Gateway authentication page to match the modern appearance

This article provides information on customizing the on-premises Citrix Gateway authentication page to use a modern experience. This is recommended when the on-premises Citrix Gateway is used as the identity provider for Citrix Workspace, or when using StoreFront with the modern experience...

MAC Receiver/Workspace app sporadically closes

Customer's will start a published application or desktop and at random intervals the Viewer application will close with no errors or messages. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and ca...

Updates to Citrix Workspace app installer

Objective This update is applicable to Citrix Workspace app 1904 and above Citrix Workspace app installer starts certain processes during the installation of the software. Citrix Workspace app 1904 for Windows onwards certain changes have been made to the process handling in the installer. Althou...

NetScaler MAS /var/ space being filled up by postgresql logs

The following SNMP Trap maybe received: MAS NC: High System Disk Usage This trap is sent when the Disk utilization goes high. System Disk Usage and Disk Usage High: 80% will show specific failure information: 80% Severity: MinorSNMPVersion = 2notify = .1.3.6.1.4.1.5951.7.1.2.35Node =...

Desktop Viewer crashes on startup for Workspace App for Mac 18.08 to 19.03 on MacOS Mojave 10.14.x

Viewer crash with Workspace app for Mac 18.12 and later and MacOS Mojave...

Workspace App for MacOS Session disconnects after plugging or unplugging second monitor

ICA Session disconnects The Store Session might disconnect as well. Citrix Viewer quit unexpectedly messages - Log entries indicating encoding termination in CDF traces: 10:27:20:45265,24408,25036,50,twencode,twencode.cpp,116,TwTerminateEncoder,1,Information,"TwTerminateEncoder","" vda-1.csv 3163...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 3000 WAN Optimization Edition

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 3000-WO 4x1000-Base-SX WAN Optimization Edition. The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates an...

Citrix Provisioning Console Error: 0x00000057 - Invalid Parameter

Citrix Provisioning does not support VHD based vDisks on 4K storage in any Citrix Provisioning product version. Microsoft's VHD file specification only supports a disk logical sector size of 512 bytes. A read/write access VHD on 4K disk will trigger read-modify-write emulation, which results in...

"netScalerLoginFailure" SNMP trap recieved and log message appear in /var/log/ns.log on NetScaler when logging in using SSH Key based authentication

When SSH Key based authentication is being used, each time the a user logs in and authentication is performed using the SSH key pair, the following symptoms maybe observed: Following messages are seen in /var/log/ns.log Mar 12 12:16:48 10.10.10.10 03/12/2019:12:16:48 GMT NetScaler 0-PPE-2 : defau...

Workspace App for Windows - Your apps are not available at this time - Issue when installing Citrix Receiver in not elevated/per-user install mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The Organization is deploying Workspace App for Windows for the users. Some of these users have...

Virtual Desktops 7.15 CU3 - On Studio - Machine catalogs, keeps spinning for long time and never displays the list of the machines.

Virtual Desktops 7.15 CU3 - On Studio - Machine catalogs, keeps spinning for long time and never displays the list of the machines. As per the CDF logs uploaded, there found exceptions related to communication for Get-ProvTask execution. 261057,0,2019/03/18 13:19:16:45184,6716,2288,1,Xendesktop...

Workspace Web: Managing Folder Permissions

Using Citrix Workspace to set folder permissions provides admins with the ability to set the following permissions and alerts for users:Permission / Alert| Description ---|--- View permission| Granting a user view permission allows them to view a document without downloading it. A user must be...

XenMobile: How to Block Apple App Store and iTunes Store using restriction Policy

This article details how to block installing any Apps and music from the Apple App Store and iTunes store, respectively, on the iOS...

Password and token field in Receiver change after authenticating on Netscaler Gateway.

Password and token field in Receiver change their order after authenticating on NetScaler Gateway...

How to Convert PFX Certificate to PEM Format for Use with Citrix ADC

For detailed instructions refer to Citrix Documentation -Converting Certificate from PFX Format to PEM Format...

Additional Lifecycle Information for Citrix Workspace App for Windows

This article is a supplement to the Lifecycle Milestones for Citrix Workspace App and Citrix Receiver. It provides additional details for the listed versions of Citrix Receiver for Windows. Additional Lifecycle Information for Citrix Workspace App and Citrix Receiver for Windows Current Release...

Endpoint Management 10.9.0.12 - Profile installation failed, MDM Payroll error

Unable to enroll DEP devices, failing while the 2nd profile installation with an error: "the new mdm payload doesn't match the old payload"...

Best Practice: SFC(System File Checker) use in App Layering

Where to execute an sfc check? The best practice is to execute the SFC tool in the Gold Image, prior to creating your first OS Layer. This should ensure the future OS layers are free of Windows file corruption. When needed, a version can be removed and a new version created. Other options are, in...

XenApp7.15-Start menu is blank in ICA session, no icons are visible

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One user is receiving a temporary profile every time they log into Citrix

A single user for a domain is continually being signed in with a temp profile...

Language Support for Citrix Products

Globalization Status of Citrix Products This web page details the language support for current versions of Citrix products. Legend --- EN| English| IT| Italian DE| German| NL| Dutch ES| Spanish International | PT-BR| Brazilian Portuguese FR| French| DA| Danish JA| Japanese| SV| Swedish ZH-CN|...

Citrix ADM: Upgrade of ADC from ADM fails after exactly 30 mins

When you check the 'Execution history' of the upgrade, you will find Build upload through SCP to ADC failing at exactly 30 mins...

Audio redirection is failing for desktops in ICA session.

Intermittently, audio redirection fails for users in a hosted-shared desktop ICA connection...

"Cannot complete request" when logging on via NetScaler using dual factor authentication and SSON to StoreFront Server 3.14

After configuring a remote portal with StoreFront servers load balanced with NetScaler, a user authenticates and they get the error "Cannot complete your request". From the event Viewer logs of the StoreFront SF server: "An error occurred while using SSL configuration for endpoint 0.0.0.443. The...

Citrix Receiver 4.12 - App Launching issues

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When the new app loads it appears to disconnect the existing running apps momentarily and bring all...

Receiver installation fails after using ReceiverCleanupUtility

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver upgrade fails during the automatic uninstallation, this happens with multiple versions of...

Citrix Provisioning Services Target Boot Up Fails with Error: "login request time out "

During device boot up, there will be an error "login request time out !"...

Notice of Change Announcement for Citrix ADC SDX 22100, SDX 22120, SDX 24100, and SDX 24150

Note: 22xxx/24xxx upgrade SKUs and 22xxx/24xxxZ upgrade SKUs for these models will be available until the year before EOL Citrix Systems, Inc. announces a Notice of Status Change for the Citrix ADC NetScaler MPX 22040, MPX 22060, MPX 22080, MPX 22100, MPX 22120 MPX 24100, MPX 24150, SDX 22040, SD...

User logon gets stuck at " Please wait for the group policy Client" with UPM

When trying to log into a session with a UPM profile process hangs at " Please wait for the Group policy client"...

Lifecycle Information for HDX RealTime Optimization Pack

The HDX RealTime Optimization Pack RTOP for Skype® for Business is a feature of Citrix Virtual Apps and Desktops formerly XenApp and XenDesktop, Advanced formerly Enterprise and Premium formerly Platinum editions. HDX RTOP provides optimized delivery of the Microsoft Skype for Business 2015, 2016...

How to Return a License using My Account

This article describes how to return assigned licenses from the Licensing portal available in My Account. Background You can specify a new host ID type and host ID value to change the allocation of licenses from one license server to another license server...

Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode.

Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode. Using Receiver chrome 2.3, NetScaler 10.1, StoreFront 3.5 and XenApp 6.5. Receiver for Chrome is unable to open applications in seamless window. Seamless window integration is working when using WI 5....

How to download and install Citrix License files after renewal

Instructions on how to re-download the licenses from the Citrix.com website after the renewal. Important :Customer needs to be listed as an unrestricted contact...

[WEM 4.7]The agent is unable to change the priority for a process with an error code 87

The errors are associated with processes like eventvwr, notity etc...

App Layering does not support downgrading the ELM

I just upgraded my ELM, and I'm having problems. How do I downgrade?...

PXE-E32: TFTP open timeout

Unable to boot into the image...

Script Error when opening Citrix Receiver "An error has occurred in the script on this page."

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Script Error When Opening Citrix Receiver "An error has occurred in the script on this page"...

Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031

Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...

Users on IOS devices can not log into XenApp after upgrading to Citrix Workspace app for iOS, authentication broken in 17.08

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users on Ipad IOS devices can no longer log into XenApp after upgrading Citrix Receiver to Citrix...

Failed To Add Machines To Catalog-The virtual machine Could Not Be Found On Any Available Connection

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Adding layer versions with Nutanix fails with error: Failed to execute the script.

When trying to add versions to layers, the task may fail with an error. Failed to execute the script. Unable to perform the operation. The Nutanix server has encountered a failure processing the request 500. Error: internal server error. Details: Error occurred while creating Disk image...

Windows 10 v1903 and v1909 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel called 'May 2019 Update' v1903 in May 2019 and released its nextSemi-Annual Channel called 'November 2019 Update' v1909 in November 2019. This article is...

XenMobile: Supported File Formats with Quick Edit

Question and Answers Which all file formats are supported within Quick Edit? QuickEdit supports the following types of files: Microsoft Word – .doc and .docx Microsoft Excel – .xls and .xlsx Microsoft PowerPoint – .ppt and .pptx PDF TXT and RTF iOS only CSV iOS only GIF, JPEG, BMP, and PNG These...