How to customize the storefront website title

Customize the storefront website title and the icon...

How to install Root CA cert on the iOS 11 with Receiver 7.3 upgraded from 7.2

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Install the Root CA cert manually after upgrading the iOS Receiver 7.3...

Error: "Cannot Complete Your Request" Due to Call Back URL Misconfiguration on StoreFront

The following error is displayed due to call back URL misconfiguration on StoreFront: Cannot Complete Your Request...

StoreFront fails to detect Receiver installation with Internet Explorer

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When navigating to a Receiver for Web site using Internet Explorer, a user will be asked to run a...

Error: "Cannot Complete Your Request" When Connecting to StoreFront Through Proxy

The following error is displayed when connecting to StoreFront through proxy due to proxy configuration: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront

The following error is displayed due to certificates misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Incorrect Citrix Gateway URL Usage

The following error is displayed due to incorrect Citrix Gateway URL usage: Cannot Complete Your Request...

Error: "Http/1.1 Internal Server Error 43531" When Enrolling Device to XenMobile

MAM enrollment is failing with below errors: 1. While authenticating from the Gateway Web Page -"Http/1.1 Internal Server Error 43531" 2. While attempting from the mobile device - "Enrollment Failed - There's a prblem with the server setup. Please contact your administrator"...

Configuring a SDX Channel from the SVM

Identify how configure LACP in SDX Channel...

Delivery Controller cannot get License Server site information

The Delivery Controller cannot obtain the License Server site configuration. No License Server is registered...

CITRIX.opt file is not present on the License Server

CITRIX.opt is required by the license server for proper operation. License Server check cannot find it...

Receiver | keyboard language set on VDA is over ridden by the one set on the endpoint

User from non domain joined endpoint logs on the VDA Language set on the VDA is overridden by the one set on endpoint machine Receiver. We want to ensure that the keyboard language set on the VDA is the one user gets inside the session. In other words, keyboard language set on the endpoint Receiv...

How to troubleshoot XenServer USB Passthrough related issues

This article describes common error scenarios as well as general troubleshooting tips for XenServer USB Passthrough feature...

Windows 10 October 2018 Update (v1809) – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On 2nd October2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'October 2018 Update' v1809. This article is intended to capture known issues with Windows 10...

SF3.8 | Default domain service not running on 2012 R2 StoreFront server

Default domain services not running on 2012 R2 StoreFront servers Users are unable to connect to StoreFront...

The Recent Apps in the Start Menu are Not Displayed by the Citrix Receiver

The recent apps in the start menu are not displayed by the Citrix Receiver. Only the recent apps from a local app or shortcuts from GPO’s are shown. The registry key values are saved but are not displayed. If the users have icons in the start menu from a second worker group, the keys are created ...

App Layering / Unidesk - Finding the KMS server

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Receiver (4.9|4.10|4.11) installation stuck at setintegritylevel.exe while installing it through Non interactive desktop of a Admin user.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Symptoms observed are as follows: 1. During installation of RecfWin 4.9/4.10/4.11 from the Non...

How to Upload Data to Citrix Insight Services (CIS)

Citrix Endpoint Management, using technology formerly called XenMobile Auto Support is a part ofCitrix Insight Services formerly known as TaaS, a Citrix initiative to simplify information gathering from customer environments, and also to provide automatic analysis of that data for common problems...

XenMobile: 500 Server Internal Error (exid:16200BC6AC0-503E3024D00ABC1E4C352FFA2DAD6AC0) when we click on Manage > User

When you click Users tab on XenMobile server receiving error - 500 Server Internal Error exid:16200BC6AC0-503E3024D00ABC1E4C352FFA2DAD6AC0...

XenMobile OnPremise: Push Required apps in XenMobile by enabling the server property

Push Required apps in XenMobile by enabling the server property. Note: This article refers to XenMobile MDM OnPremise instance only...

XenMobile Server - Netscaler Gateway Credential certificates (PKI) do not auto renew within the 60 days renewal time set

Question : XenMobile Server - Netscaler Gateway Credential certificates PKI do not auto renew within the 60 days renewal time set ? Answer : The NetScaler Gateway Credentials certificates are the user certificates which are directly bound from the Credential Provider to the NetScaler Gateway. Hen...

What is the difference between Basic DEP and Authorized DEP?

What is the difference between Basic DEP and Authorized DEP?...

Enterprise Applications are not Auto Updated

Application marked as "Required" are not updating automatically on the device. User is required to update the application from Secure Hub...

XenMobile FAQ: Shared Devices for iOS DEP

Q: Does XenMobile support shared devices for iOS when the devices are enrolled in Apple DEP? A: Yes Q:What is the difference between Basic DEP and Authorized DEP? A: Basic DEP: During the setup assistant, the initial enroller is the default DEP user. Then, it is the final user after MAM...

Unable to Sign On to SecureHub

Enrolled User unable to login to Secure Hub, while 2 users in Active Directory have same UPNUserPrincipalName. The Active Directory Users and Computers MMC ADUC will enforce unique values, However, duplicate values for userPrincipalName can be assigned to the users via code. Consider In AD that 2...

StoreFront 3.12.1000.1 - Customize the browser tab name when browsing the SFWeb URL

Renaming the browser tab name when browsing the SFWeb URL...

FAQ : Enterprise Application Silent Installation

Question: Is it possible to upgradeEnterprise appsby using'silent installation' on mobile devices? Answer: The 'silent installation' of apps means that the user of the device does not receive any prompts to update or install the app. Instead, the app updates or installsitself automatically in the...

Keyboards Fail to Map in ICA Sessions From Non-Windows Receivers such as Mac, Linux and HTML5

After an in-place upgrade of Remote PC VDA's from version 5.6.400 to 7.6.300 keyboards would fail to map in ICA sessions from non-Windows Receivers such as Mac, Linux, and HTML5...

vDisk Lost Properties in PVS Console

vDisk lost properties in PVS consoleafter move vDisk to individual file server with MS DFS enabled,vDisk is shown as No server and filesize can not be identified...

How to verify if AutoDiscovery is Enabled for a Domain in Citrix AutoDiscovery Service for Citrix Endpoint Management

After enabling the ADS service for Citrix Endpoint Management mostly we would need to try enrolling a device to validate the ADS is enabled.Alternatively, we could verify the same in a different way...

Syslog Events Not Recorded on Syslog Page of NetScaler MAS

Syslog events not recorded on syslog messages page of NetScaler MAS...

Troubleshooting Gateway Insight on NetScaler MAS

Troubleshooting Gateway Insight on NetScaler MAS...

Error : "Cannot Connect to Server" with Citrix Receiver for Mac 12.7, Unable to Launch Applications

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Mac Receiver 12.7: Unable to launch application Error: "Cannot connect to server" while connecting...

TLS and SHA2 Support with Citrix Receivers

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. To use TLS encryption for Citrix Receiver Communications, following table describes the minimum Citr...

Prevent iOS Receiver from using weak ciphers when connecting to NetScaler Gateway

How can Receiver for iOS be configured to not use weak ciphers that are susceptible to the Bleichenbacher attack?...

Guide to create XML profiles to Zebra devices

Guide to create XML profiles to Zebra devices...

How to get the traces for Citrix Receiver for Windows (Store) 4.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to get traces for Citrix Receiver for Windows Store 4.10 edition...

How to Include a Static IP in .ica File

How to include a static IP in .ica file...

FAQ: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints?

Q: What are the recommended virtual machine RAM and CPU specs for Unidesk for the Management Appliance and CachePoints? A : Customers will occasionally change the CPU and RAM settings for their Unidesk appliances. We recommend leaving these at the values defined in the original OVF files: 2 CPUs...

How to Collect Diagnostic Data on NetScaler SD-WAN Appliance

This article describes how to capture diagnostic data on NetScaler SD-WAN WANOP appliance using Graphical User Interface GUI...

How to script removing and rescanning "Ghost NIC" devices in Windows

It's sometimes necessary to run DevMgr in "nonpresent device" mode to remove all nonpresent NIC devices, and sometimes the present NIC too, and then rescan the network to fix problems. It's possible, using the Microsoft Windows Development Kit tool DEVCON.EXE, to script this operation if you know...

How to use tagged VLAN Network on management interface

This article introduces the configuration details of using tagged VLAN network on management interface on different use scenarios...

App Layering: Test SMB File Share function says permissions incorrect

When configuring a Network File Share for the ELM in App Layering, you get the error "Permissions incorrect on the file share for the path: . Please contact Support for more information."...

Controlling Citrix Workspace app Refresh Time

Note:- This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team. Citrix Workspace app would periodically refresh the resources from the server. By default, periodic refresh happens every 60 minutes after th...

EDT Session Connection/Reconnection Attempts using UDP and TCP in Parallel

Enhancement to existing EDT feature Starting with 2017 Q4 EDT-compatible versions of Receiver check “Requirements for this feature” section, session connections will be attempted using EDT and TCP in parallel. This will occur during: Initial connection Session roaming from one Receiver device to...

StoreFront 3.7 - Chrome Does Not Detect Receiver on Client

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While launching applications from Chrome, it uses HTML Receiver instead of Locally installed Receive...

XenServer Loses Network connectivity on Pool join (LACP bond entry incomplete)

Upon adding a host to an existing Pool configured with NIC Bonding of type LACP , the newly added host's NIC bond entry never finishes updating, as seen on the image below, where the Management interface never merges with the bond. The previous NIC remains as IP Setup None and the bond shows...

How to log on using the Command Line Interface on NetScaler SD-WAN WANOP

This article describes accessing NetScaler SD-WAN WANOP appliance using command-line interface CLI...

Socket and SSL error messages in Receiver for Windows 4.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Protocol driver error message in earlier versions While using receiver a common error that you might...