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General KMS troubleshooting commands
Here are a few commands that will help you confirm your KMS configuration...
Using a Trusted Certificate for the Unidesk Management Console
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How to resolve "Unexpected inconsistency: Run fsck manually" error or when prompted to enter root password
An unexpected interruption in the operation of an ESX host or an underlying datastore in VMware can damage the root file systems of the Unidesk appliances CachePoint Appliances and the Management Appliance. This damage can prevent them from booting automatically. When an operational interruption...
Problems activating PVS Target Devices configured for KMS licensing
Your PVS Target Devices are configured for KMS licensing, and after activating the first PVS Target device, activation of other PVS Target Devices devices fail. When you look more closely at the Target Devices you find that the devices all share the same CMID. This means that when building the...
Windows 10 hangs during setup
Windows 10 will be imported but new desktop creation or adding layers may cause the Desktop to hang during Setup...
Information : XenApp/XenDesktop Performance Counters
1. CitrixBrokerService 1. Application Cache Writes 2. Brokered Sessions 3. Database Avg. Transaction Time 4. Database Connected 5. Database Transaction Errors/sec 6. Database Transaction/sec 7. Deregistration Requests 8. Expired Launches/sec 9. Expired Registrations 10. Expired Registration/sec...
How to Deploy and Troubleshoot ADC as a SAML IdP or SP
SAML is an authentication method which allows the Client to authenticate to a trusted third party before accessing protected resources. For a SAML setup, the authenticating party is called the Identity Provider IdP and the resource that the user is trying to access is called the Service Provider...
how to fix stale CIFS mounts on XenServer
how to fix stale CIFS mounts on XenServer...
PVS Accelerator: How to Check PVS-Accelerator Cache Status?
This article describes the method to check and monitor XenServer PVS-Accelerator status...
PVS 7.13: XenServer PVS-Accelerator Cache Storage Considerations
Note: This feature is only available in XenServer 7.1 and PVS 7.13 or later. PVS-Accelerator provides two cache modes: Memory only , in the Control Domain Dom0 Memory. When selecting Memory only, the feature will use up to the specified cache size in the Dom0 memory. This option is only available...
How to configure Pass-Through authentication for Storefront with Internet Explorer
This article describes how to configure Single Sign-on authentication to XenApp/XenDesktop using Internet Explorer. After configuring Single Sign-on, users will be able to connect to their Storefront published applications and launch XenApp/XenDesktop sessions without having to enter their...
How to configure SAML Authentication-Test Configuration
A test page is available to help test that SAML authentication is working and configured correctly. This page bypasses any Storefront components and only verifies the SAML authentication...
How to Configure NetScaler Gateway EPA Scans to Detect Receiver on Clients
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure NetScaler Gateway EPA scans to detect clients without Receiv...
XAPI Keeps Maintenance Mode For A Long Time After Restarting XenServer
XAPI keeps maintenance mode long time after restarting XenServer every time. This issue is happening from XenServer env was configured first. XAPI can't create network connection to other pool member and xenbr0 raise a network error. Sep 10 19:36:08 XXXX fe: 5481 /sbin/ip addr add...
Troubleshooting StoreFront Upgrade Issues
Unable to upgrade StoreFront...
How to rename items on StoreFront?
To rename items as per the requirement...
Provisioning Services Target Device Boots Up with BSOD 0xBC
Provisioning Services targets randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...
How To Enable Passthrough with Citrix StoreFront and XenApp Services URLs
To configure passthrough for XenApp Services URL / PNAgent Services site on StoreFront...
XenServer 7 Host Crash while starting multiple Virtual Machine
XenServer 7 Hosts crashes with below call traces while trying to start multiple vGPU attached Virtual Machines. The following trace can be found in xen.log in the crash folder /var/log/crash: XEN 101632.198343 ---- Xen-4.6.1-xs128153 x8664 debug=n Not tainted ----XEN 101632.198344 CPU: 5XEN...
Secure Hub Continuously Prompts for Citrix PIN and Active Directory Password
Secure Hub continuously prompts for domain password on Android devices. Even though we have a Citrix PIN configured for all devices, we are required to put in our full domain password to authenticate...
Error: "The Gateway has EPA enabled, which is not supported on iOS devices" on iOS Receiver
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when logging on to iOS Receiver: The Gateway has EPA enabled, which...
How to determine the version of Citrix license server installed
This article describes how to determine the version of the Citrix license server...
PVS Write Cache Falling Back to Server Side When Using BDM
When trying to place the target device write cache on local disk it is falling back to the server side cache every time the target device boots. This is only seen when using a BDM boot method, there is no issue visible when using PXE boot...
How to Create/Renew an Apple Provisioning Profile for MDX App Wrapping
This article covers the steps to create a certificate, creation of App ID and creation of profiles...
StoreFront : Configure Resource Filtering To Allow Desktops And Application To Be Filtered On StoreFront
When Filtering keywords are set incorrectly on Desktops, Enumeration will fail and Desktops will not be filtered accordingly. This feature was introduced in StoreFront 2.5...
Secure Mail on iOS Does Not Show Notifications for Emails in Subfolders
Emails sent to Secure Mail subfolders does not create an alert on the APNS badge notification...
Published application with XP compatibility mode enabled may cause intermittent black background
Published application with XP compatibility mode enabled may cause intermittent black background...
Applications not enumerating when logging in to Storefront
Applications not enumerating when logging in to Storefront...
How to set the keyboard to automatically pop up while opening the app with Receiver for iPad
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Users need to be able to access the keyboard in Receiver. We would like this function to come up...
Unable to boot target device to a server with error " Connecting to the Provisioning services. Please wait"
PVS:7.6: Facing issue with target...
Write Cache to Hard disk fails when BDM Partition is used
Write cache set to RAM with Failover to hard drive fails and is writing to the PVS server. BDM partition used to boot...
FAQ: Kerberos Support for XenDesktop 7.x
Q: Does StoreFront 3.5 support configuring Kerberos authentication with XenDesktop 7.8? A : XenApp 6.5 supports Kerberos but XenDesktop 7.x does not. Going forward Kerberos will be replaced with Virtual Smart cards. This is because of the newer FMA architecture and Microsoft's SAM architecture...
StoreFront Management Console Reverts NetScaler Gateway Authentication Type to "Domain"
When editing Authentication Settings in MMC under NetScaler Gateway applicance, the Auth type is reverted to Domain. For instance, if we select Smartcard then apply the changes and reopen the console, the authtype would appear as "Domain". However, the configuration file will make the changes. On...
Storefront Logoff Error "If any apps are still running, please exit them manually"
When logging off from the Storefront portal a logoff error message is presented: Logoff Error If any apps are still running, please exit them manually...
Receiver install error "The requested operation has failed"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to install Citrix receiver on a new computer. Error "The requested operation has failed"or "A...
How to Set Up StoreFront with XenMobile Cloud For Providing a Unified App Store within Citrix Secure Hub
This article describes how to set up StoreFront with XenMobile Cloud for providing a Unified App Store within Citrix Secure Hub. Background This article provides instructions on how to provide a unified app store for mobile, Web/SaaS, and Windows applications to end users within Secure Hub...
XenServer Fails to Boot with Boot from SAN Root Disk Multipathing:"Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block(0,0)"
The XenServer host has recently been updated with a hotfix that updates the kernel. After patching the XenServer host is in a boot loop. During startup there is a message"Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block0,0" followed by a call trace: The initrd file size i...
Authentication fails on Secure Hub Error "Check the credentials and try again"
Authentication fails on Secure Hub. Cannot enroll devices...
30 seconds screen hang/ delay during session reconnections
If users reconnect to a disconnected session, Windows Screen "hang" for about 30 seconds on the Welcome Screen. New Logins are not affected, only reconnections...
PVS 7.6: Target device not responding to boot command from PVS Console
PVS 7.6 Target device not responding to boot command from PVS Console...
An Unexpected MAPI Error Occurred - Catalog Not Found
When trying to promote to the vdisk, it says an unexpected MAPI error occured...
Process to update XenServer Tools on PVS image with PVD
Process to update XenServer Tools on PVS image with PVD...
Application Opens Using Local Defaults Instead of Published Application After Logging into Receiver
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. With FTA enabled in Studio, after logging into Receiver, the application will open using the local...
PVS 7.6 CU1: Write cache getting filled up automatically.
Desktops are crashing once vdiskdiff.vhdx fills up...
How to boot Windows VM in safe mode?
How to boot Windows VM in safe mode...
Message: "The desktop '*****' is temporarily unavailable due to planned maintenance" on XenDesktop
Unable to launch desktop. The following message is displayed: "The desktop '' is temporarily unavailable due to planned maintenance"...
XenServer Pool Master is Unable to Boot with Error: "unexpected inconsistency; Run fsck Manually"
The following error is displayed when booting XenServer pool master: "Unexpected inconsistency; Run fsck Manually" The df -h command shows filesystem is read only...
Pinch and Zoom Does Not Function When Using Receiver on iPad
Unable to zoom and expand application on iPad when using Receiver. The functionality works fine on iPhone...
Receiver for Chrome Error: Invalid command line arguments: Unable to open the file as it has an unsupported extension
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When a user attempts to open a file directly from Google Drive, they may receive the following error...
How to Manually Create Hyper-V GEN2 Provisioning Services Target Devices
This article describes how to manually configure Hyper-V GEN2 virtual machines for usage as target devices on Provisioning Services PVS 7.8 through to PVS 1912. Note: Since product updates in PVS 2112, the steps below are not required. So these steps are not required on the latest PVS current...