After updating the app, receiving an error : Incompatible error

After updating the app Secure Mail, receiving an error when launching apps. Devices: iOS only ERROR: "Incompatible app, please try removing this app and then reinstalling it."...

Slow Logon with a Black Screen in XenDesktop Server VDA.

Logon to XenDesktop Server VDA with OS Windows 2012 R2 is very slow. Black screen displayed upto240 Seconds. When the logon is completed everything workfine. Remote Desktop and console users experience a slow logon with a blank screen before the desktop is eventually rendered. Longer logon times...

FAQ: Citrix ADC on Microsoft Azure

Q: What is Citrix ADC, formerly Netscaler ADC, on Microsoft Azure? A: Citrix ACD on Microsoft Azure is a L4-L7 virtual networking appliance that ensures organizations have access to secure and optimized applications and assets deployed in the cloud. Citrix ADC on Azure provides a foundation for t...

Netscaler - 11.1 - SSO Failure with RDP Proxy

1. When connecting to RDP via NS gateway CVPN bookmarks, the RDP window terminates with error An Internal error has occurred. 2. Netscaler resets the back-end connection withreset code of 9952 dropping connection due to SSL received fatal alert 3. Disabled SSO using...

Steps to Renew Apple DEP Token on Cloud Endpoint Management and XenMobile Server (OnPrem)

Users can generate a new Apple Deployment Program token before the existing Apple Deployment Program token has expired. The same process applies to expired tokens. This process will not impact the existing enrolled devices...

Behavior of VM.xenstore_data

Summary This article describes the behavior ofVM.xenstoredata. This behavior might affect customers who use thexenstore-data parameter of a Virtual Machine VM, especially those customers who are writing software that interacts with XenServer and uses this parameter. Behavior of VM.xenstoredata If...

2.x - Increasing the User Layer size for a Persistent Desktop

C drive of a 2.x desktop is running low on space...

Updating to Secure Hub 10.5.5 causes Passcode prompt to appear repeatedly

You may find that after upgrading to Secure Hub 10.5.5 on Android, the device repeatedly requests the Passcode to be entered even though the Passcodeentered is known to be valid. Upon investigation of the Secure Hub log files, you may notice an error message which states "SecretVaultProvider:Fail...

How to Use Variables in Configuration Jobs on NetScaler MAS

A configuration job is a set of configuration commands that you can execute on one or more managed instances. When you execute the same configuration on multiple instances, you might want to use different values for the parameters used in your configuration. You can define variables that enable y...

Citrix Hypervisor unable to sync to NTP server

Unable to sync to NTP server...

CWA for Windows: How to disable Citrix Receiver from popping up during logon to the Desktop.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to disable Citrix Receiver from popping up during logon to the Desktop...

Certificate Based Authentication : General issues

This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...

How to Update Machine Catalog to propagate changes applied to the Master Image

By following the steps provided in this article you will be able to apply changes to the Master Image and propagate those changes to the machines in the Machine Catalogs in question...

App Layering: Getting AppSense and WebSense to work

You may find that AppSense is not personalizing applications properly or otherwise not functioning. Here are the directions for installing AppSense and/or WebSense in a layer,...

Troubleshooting DTLS and EDT on Citrix Gateway

In Citrix Virtual Apps and Desktopsenvironment with EDT enabled and DTLS enabled on the Citrix Gateway VPN vServer, an error may occur when trying to launch an application or desktop.Depending on the scenario, errors message may be : "Cannot connect to the Citrix XenApp Server. Protocol Driver...

App fail to install via Secure Hub on iOS device, error "Unable to download APP"

App fail to install via Secure Hub on iOS device, error "Unable to download APP". After clicking retry, it will install again and the error message pops up again...

Application launch using Anonymous user account resets the Session Limit Timer to 10

While launching an application for unauthenticated/Anonymous user, the idle tab for the Anon account might default back to 10 minutes even after manually setting it to some other value. The following steps can be followed to test the behavior: From a VDA running 7.9 or higher, run the below .exe ...

Selfservice.exe Crashes on First Log On, Second Attempt Works

When a user attempts to logon it fails the first time and succeeds the second time. The first time selfservice.exe crashes. Self-service Plug-in exited unexpectedly. Exception was Object reference not set to an instance of an object. at Dazzle.AppMonitor.Control.Controller.WaitForLogoff at...

An SSL hostname is required but none was supplied

Attempting to launch application gives the error message : "Cannot start App" Storefront Reports the following error :"An SSL Hostname is required but none was supplied"...

FAQ: Password change over LDAP on Read Only Domain Controller Servers

Question : Can customer change password over LDAP when using Read only Domain controller RODC? Answer : Password change is not possible on RODC servers. Note: We support referrals only for group extraction, it might not be applicable for password resets. For information on password change in a...

XenMobile: What IP address has to be assigned to MAM LB?

XenMobile: MAM LB Configuration Looks like to this day the confusion still exist as to what IP Address has to be assigned to MAM LB on NetScaler which communicates with XenMobile Server. Whether this IP Address should be Internal or External? And what standard has to be followed is the objective ...

"XenDesktop Site is not reachable, check that the Citrix PVS Soap Server service user has XenDesktop permissions and network connectivity" While Promoting vDisk Version

The following error appears while trying to promote an updated version of a vDisk: "XenDesktop Site f0a65a14-f50b-403a-ba3b-77700c7829b7 is not reachable, check that the Citrix PVS Soap Server service user has XenDesktop permissions and network connectivity." The PVS Soap Server service runs as...

SecureMail: Configuring Multiple Mailboxes

The requirement is to configure personal mailbox and a shared mailbox on Secure Mail for Android and iOS...

Creating a Mandatory Profile Recipe

Windows profiles include the user registry and the file system under c:\users%username%. Windows profiles are where application vendors store setting information particular to a user. What is stored here can be anything the vendors need to store for their applications to work. Many application ru...

How to sync exchange contacts with Local Contacts from secureMail

How to sync exchange contacts with Local Contacts from secureMail?...

Unidesk Recipe for NP Desktop Logon Time Optimization v3

One very popular use case for VDI is for kiosk or lab machines. Uses for these types of desktops include classroom labs, library access and general computing in schools and corporations. Architects and Administrators of these types of use cases generally want to be able to define default...

How to Test XenMobile Server Database Connectivity

This article describes how to test XenMobile Server database connectivity...

Huawei Android User cannot Launch Secure Mail on Home Screen

Partial Android user cannot launch Secure Mail on desktop, error "This app requires a newer version of Secure Hub.Please update Secure Hub to run this app": Besides, Secure Mail can be launched via Secure Hub...

How to Configure NetScaler MAS for readonly access via TACACS using Cisco ACS

Configure NetScaler MAS and Cisco ACS to provide readonly access to users for MAS...

Clicking Outlook 2016 search field prompts for install and hangs

Every time the search field in Outlook 2016 is clicked on in an elastically layered image, a prompt for credentials is displayed and an installer launches & hangs. This completely disables the search functionality of Outlook. This error can also occur on Outlook 2013...

Citrix Provisioning: How to update a vDisk – Versioning Method

How to update any vDisk using versions without any downtime...

Office not Activating in App Layering (incl. MCS Image Prep OS Rearm Failed)

Due to the complexity of Microsoft licensing, App Layering utilizes our own set of scripts to ensure Windows & Office activation. These scripts are a part of the "Citrix App Layering OS Machine Tools," and their misconfiguration is the leading cause of the "Image Preparation OS Rearm Failed" erro...

"This page can't be displayed" When Trying to Create a Connector

When attempting to create your first Connector in Citrix App Layering, the new browser tab is created but does not load the Connector Configuration page. Instead you see this error:...

SSL configuration on VDA

See Citrix Virtual Apps and Desktops documentation Enable TLS on VDAs...

ACR/SR Behavior Change with Receiver for Windows 4.7

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. ACR/SR is enabled out-of-the-box after users upgrade XenApp/XenDesktop to 7.13 or newer along with...

Cannot download the attachment in Secure Mail

Users cannot download the attachment in Secure Mail, and we see the below errors: "The size exceeds the limit set by your Organization's security policies."...

VPP Required Apps Might Fail to Install on XenMobile Managed Devices

When too many VPP apps are pushed as required apps, installation may fail. The logs will show the following error. ErrorCode returned by Apple: code=9632, reason='Too many recent calls to manage licenses with identical requests'...

Creating a Seamless User Experience with XenMobile Email Enrollment for Secure Mail SSO

With the recent Secure Mail update, you can now configure Citrix Secure Mail to provide single sign-on SSO for users through the use of an automatic provisioning mechanism during your first-time use. Secure Mail consumes the user credentials that users enter to authenticate to Secure Hub to...

How Do I Configure Cloud Connector to Support a Web Proxy

The primary intent of this article is to provide steps on how to configure the Cloud Connector to support a web proxy. The Connector supports connection to the internet via a web proxy server. The Connector requires outbound connectivity on port 443. Both the installer and the services it install...

"The specified schema name \"dbo\" either does not exist" error when upgrading

Unable to upgrade XenMobile Server from 10.3.5 to 10.5. The specified schema name "dbo" either does not exist or you do not have permission to use it.\nSQL state:42000\nSQL error code:2760"'...

Receiver Crashes When Extending Full-Screen Display to Dual Monitors

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Receiver crashes when extending full-screen display to dual monitors...

How to Attach Additional Disk to NetScaler MAS 12.0

Citrix ADM, formerly NetScaler MAS The article describes how to attach an additional disk to NetScaler MAS 12.0 and lower versions. Points to Note You can only add one additional disk to NetScaler MAS apart from the default 120 GB disk. Adding more than one additional disk is not supported. The...

QuickBooks Recipe

QuickBooks is an application that licenses and registers to the volume serial number of the local hard disk. When the license is created an encrypted file is stored that can only be unencrypted if the volume serial number matches the system it was installed on. When Unidesk creates a new desktop,...

Secure Mail gives Error: Your organization does not allow this action

- User opens Secure Mail. - Goes into Contacts. - Selects a contact. - Clicks on the contacts phone number. - Sees error message:Your organization does not allow this action...

Error "cannot connect to the hypervisor at <ADDRESS> object reference not set to an instance of an object" when running the XDSW

When running the XenDesktop Setup Wizard, it can fail with the following error: "cannot connect to the hypervisor at object reference not set to an instance of an object" The string will contain the actual URL of the vCenter Server. This issue can appear when the DataCenter name on the VMWare sid...

How to Enable DEBUG Log Level for Syslog Events on the NetScaler

This article describes how to enable DEBUG log level for syslog events on NetScaler. Enabling DEBUG level for syslog events will allow you to capture detailed information that is not recorded by default in ns.log file. Note : The DEBUG level should be disabled upon finishing the troubleshooting...

Load Balancing and Monitoring Delivery Controllers

This article describes how to load balance the Desktop Delivery Controller via NetScaler with Connection Leasing...

Error: "StoreFront Store Service Probe Failed" While Using Citrix SCOM Management Pack for StoreFront

While using the Citrix SCOM Management Pack for StoreFront MPSF, you might come across an error, StoreFront Store Service Probe failed, that triggers an alert in the SCOM Console. Let’s troubleshoot and understand the possible causes and solutions for this error. Possible reasons for this issue...

Troubleshooting Retries on Provisioned Virtual Machines

What is a retry? When a target streams a vDisk image, it does so by requesting blocks of data from the PVS server, which in turn replies with the requested data. This data is broken down into several packets called fragments. A retry occurs when a target device requests data from the PVS server a...

Troubleshooting Secure Mail Issues with iOS Push Notifications

This article discusses how to diagnose and fix issues related to Secure Mail push notifications on iOS devices. Background Push notifications for Secure Mail allow users to receive updates when the app refreshes, and notifications about email and calendar activitythrough the Apple Push Notificati...