Storefront monitor is down

The customer refer to https://docs.citrix.com/en-us/citrix-adc/current-release/load-balancing/load-balancing-builtin-monitors/monitor-citrix-sf-services.html to configure a user monitor for storefront service probe, but storefront service shown down; If binding TCP monitor to storefront service, ...

CWA for Android: Users cannot upload file in Websites delivered through Secure Private Access

File upload options in websites published via Secure Private Access are disabled when accessed via CWA for Android...

PVS Accelerator - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2 Cumulative Update 1. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.1-pvsaccelerator-1.0.9.iso ---|--- Description| This file...

Citrix ADC occasionally not sending SNI to backend server in Client Hello

When enabled server side SNI + Common Name on ADC by SSL service configuration or SSL Profile, you may sporadically find ADC not sending SNI to backend server, which may cause backend SSL handshake failure...

Cannot create CS vServer via GUI - Error "Invalid argument [disallowserviceaccess]"

Cannot create CS vServer via GUI - Error "Invalid argument disallowserviceaccess"...

How to update the certificate on Citrix ADC when the certificate is expired.

How to update the certificate on Citrix ADC when the certificate is expired...

App Layering - 2206 WMI applications relying on the Global Assembly Cache (GAC) fail to run.

WMI applications no longer work after upgrading to App Layering 2206. Specifically anything that uses the GACMSIL directory...

Microsoft Security Update Validation Report July 2022

Microsoft’s July 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Login schema unable to be configured and the SELECT button grayed out

When configuring nFactor authentication, user is unable to select login schema xml in GUI page. The "SELECT" button is greyed out. Like below screenshot...

CWA for Android: We were unable to tunnel through the proxy

Viewer of CWA for Android fail to establish connection to VDA with below given error message We were unable to connect through the proxy. Error - 0 Logs show following error logs 02-10 05:44:55.989 1117 28821 W System.err: Caused by: android.system.GaiException: androidgetaddrinfo failed: EAINODA...

[CEM] Optional Solutions after Citrix QuickEdit EOL

You may need an alternative solution for securely editing documents on managed devices after Citrix QuickEdit EOL...

[Citrix ADC] How to change password for local user

This article describes the method to change password of local user on Citrix ADC...

Unable to access ADC GUI while CLI is accessible.

ADC GUI is inaccessible. Ping and CLI is working. /Var folder was normal. Internal services are UP. GUI is enabled for NSIPif not use command : set ns ip -gui enabled...

WEM deletes registry set by a GPO

Administrator restricted some application execution say PowerShell, Command Prompt through Group Policy which sets following registry and WEM delets it. HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowRun...

Alt + PrtSc shortcut not working when using KeyboardEventMode = Unicode with a Japanese keyboard

In Citrix Workspace App for Linux, when using Unicode keyboard event mode with a Japanese keyboard, the Alt + PrtSc combination/shortcut does not work...

Microsoft Security Update Validation Report June 2022

Microsoft’s June 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Users unable to launch - Error: "Cannot complete your request"

'Cannot complete your request' while trying to access the Web Store URL. StoreFront events show that a loopback communication failed...

Remote Desktop License Issue with RDS Per Device CALs

Users might see the following error message. Remote Desktop License IssueThere is a problem with your Remote Desktop License, and your session will be disconnected in 60 minutes. Contact your system administrator to fix this problem Screenshot: It occurs when VDA uses RDS Per Device CALs, User...

Citrix Analytics Service (CAS) Onboarding Assistant

CAS Onboarding Assistant helps troubleshoot issues while onboarding your StoreFront with Citrix Analytics. The Storefront server might fail to connect to Citrix Analytics after importing the configuration settings from Citrix Analytics to your StoreFront server. CAS Onboarding Assistant checks al...

Control domain memory leak issue on Citrix Hypervisor 8.2 with ixgbe driver version 5.5.2

When using intel NIC driver ixgbe version 5.5.2, OOM killer is killing XAPI process very frequently...

App Layering - (400) Bad Request with ImportOsLayer.ps1

ImportOsLayer.ps1 script PS C:\windows\Setup\Scripts .\ImportOsLayer.ps1 -ElmAddress -IgnoreCertError ModuleType Version Name ExportedCommands ---------- ------- ---- ---------------- Script 0.0 DynamicModule1cbe0359-cdf4-45... New-CALOperatingSystem, New-CALSession Failed to call API at and Meth...

Cannot start app **** - Issue when Storefront STA's configure as https.

Issue accessing the url of storefront store through Citrix ADC. Users are able to access storefront, but when users try to open any application it gives an error: Cannot start app However, when accessing the storefront url internally using store URL, all the applications open without problems,...

Gateway Callback and / or XML Communication fails after upgrade to Storefront 2203

The issue occurs when customers upgrade from Storefront 1912 to 2203 and had TLS1.0 disabled prior to upgrading Does not occur on a clean install, or with TLS 1.0 enabled. In this scenario customers will encounter a TLS communication issue between Storefront and ADC / Storefront and Citrix Delive...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 5

Package name: xms10.14.0.10521.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: March 2022 Languages supported: English US Important notes about this update As a best...

Citrix - Gateway as a service - Error Codes For Session Launch Failure

Multiple Error codes during session launch failures...

Published application hangs during Session Reconnect

The user logs on to the Receiver for Web site by a browser and Launch the Published application. The Client is configured to enter into Hybernation Sleep while it is not used. When the client resumes from sleep, the application is in hung state...

Power actions fail for all target devices from PVS console

When attempting to power manage Target Devices via Citrix PVS, the power actions for Restart and Shutdown are failing., i.e. right click Target Device Restart or Shutdown, the process starts but fails with status "Failed". No errors are reported in the event logs...

ELM : When we click on upgrade and try to browse we get the error : there was an error on processing web request : status code 400 (bad Request ) : Bad Request

Error : there was an error on processing web request : status code 400 bad Request : Bad Request...

Active Sync Gateway Connector isn't working with new devices since Update to 10.14 RP4

After upgrading from 10.14 RP3 - 10.14 RP4 any new enrolled device can't access to our Exchange Server via Active Sync Connector. After rebooting XenMobile server during the update process, we observe errors in the RemoteConfigService.log file as follows: Error |...

Driver Disk for Microsemi smartpqi 2.1.16-030 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.16-030 Issues Resolved In this Driver Disk Includes general...

Citrix SSO on iOS fails to connect to Citrix Gateway, when using a port other than 443

Citrix SSO on iOS fails to connect to Citrix Gateway, when the connection URL uses a port other than 443...

Adobe Acrobat PDF Maker Outlook Add-in not working when elastically layered.

Outlook add-in not working for Adobe PDF Maker. Attempting use Adobe Acrobat Reader and Acrobat Pro with one on the base image and the other as an elastic layer...

Citrix Workspace for Linux on Linux Mint : HDX optimization fails for MS Teams published App

MS Teams do not show as HDX Optimized status in MS Teams- About-Version. Microphone and Camera fail to get redirected...

PVS image process gets BSOD on boot up

Using the PVS Upgrade wizard to upgrade the PVS drivers failed. Because of this, we used reverse imaging to remove the PVS drivers and install the 1912 CU4 drivers. On the reboot, during creation of a new vdisk, BSOD encountered. ERROR: BNIStack faile. netork stack col not e initialie -This error...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 4

Package name: xms10.14.0.10424.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: January 2022 Languages supported: English US Important notes about this update As a best practice, Citrix...

Citrix Workspace App not updating to 2112 via the update checker

When Citrix Workspace Apps checks for updates, it reports that 2109 is up to date despite CWA 2112.1 is available for download...

NTP time sync issue on VPX running on VMware platform

For Citrix ADC VPX instances deployed on VMware ESXi hypervisor, the Citrix ADC system time might go out of sync and consequently network time protocol NTP synchronization is lost. This problem occurs due to an issue with VMware ACPI timer emulation. tail -f ntpd.log 6 Dec 01:06:23 ntpd42663:...

Copy paste for some data works with Citrix Receiver 14.x but NOT with Citrix Workspace app.

Post upgrade from Citrix Receiver 14.x to Citrix Workspace app, copy and paste no longer works for some data from the published application to local workstation. Some types of data for example simple text do work as expected, but other data doesn't like, Copy tables data and paste it to Excel at...

Citrix ADC upgrade operations might cause login failure for local system user accounts

Any of the following Citrix ADC upgrade operations might cause login failure for local system user accounts: from Citrix ADC 13.0-83.x buildor later buildsto Citrix ADC 13.1-4.x build from Citrix ADC 12.1-63.x buildor later buildsto Citrix ADC 13.1-4.x build from Citrix ADC 12.1-63.x buildor late...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 5

Package name: xms10.13.0.10528.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin Date: December 2021 Languages supported: English US Important notes about this update As a best...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 2

Package name: xms10.14.0.10206.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10118.bin Date: December 2021 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to...

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler...

Citrix Workspace app for Windows fails with "Your Apps are not Available at this Time"

Configurations for Citrix Workspace app for Windows and SSON apply correctly to registry, but on intiial logon attempt, user receives the error "Your apps are not available at this time."...

Citrix IME might not be set as active IME automatically while using Local IME in Chinese, Japanese, or Korean

Citrix IME might not be set as active IME automatically at the VDA sidewhile using Local IME in Chinese, Japanese, or Korean. For example, when users enable the keyboard layoutoptions of dynamic sync and Local IME and start a VDA session with Japanese IME, the IME at the VDA side should be switch...

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN...

Citrix Branch SD-WAN shows offline on SD-WAN Orchestrator

Citrix Branch SD-WAN appears offline on Orchestrator...

Unable to add Store in Native Workspace/Receiver App from External Machines

On adding Store error "Your account cannot be added" or "Could not detect the specific account" appears On Storefront no errors in event viewer Wireshark trace on NetScaler shows, NetScaler senta request to Storefront server for "/Agservices/Discover", storefront server returns "500 : Internal...

MDM Profile on iOS 15/iPadOS 15 and macOS 12 devices shows as “Not Verified” or “Unverified” – On-Prem

Currentenrolleddevices that were upgraded from iOS 14/iPadOS14 orearlierto iOS/iPadOS15ornewly enrolled devices on iOS/iPadOS15may show “Not Verified” under the device“Settings General VPN & deviceManagementCitrix Workspace MDM Profile” Currentenrolled devices that were upgraded from macOS 11or...

ERROR: Operation not permitted - no FIPS card present in the system

Attempting to check FIPS status on the Citrix ADC MPX 8900 FIPS certified appliance or the Citrix ADC MPX 15000-50G FIPS certified appliance using the show fips command results in the error message "ERROR: Operation not permitted - no FIPS card present in the system."...

MDM Profile on iOS 15/iPadOS 15 and macOS 12 devices shows as “Not Verified” or “Unverified”

Currentenrolleddevices that were upgraded from iOS 14/iPadOS14 or earlierto iOS/iPadOS15ornewly enrolled devices on iOS/iPadOS15may show “Not Verified” under the device“Settings General VPN & deviceManagementCitrix Workspace MDM Profile” Currentenrolled devices that were upgraded from macOS 11or...