Low PVS boot throughput

A customer observed that PVS target device boot statistics, viewed in status tray tool, showed low throughput and a long boot time on existing target devices. Testing a new vdisk, minimal install with just PVS target device software and not domain joined, showed much quicker boot time and higher...

Mac OS input source not synchronized correctly to remote applications or desktops

With Citrix Workspace app for Mac 2212 or previous version on Mac OS 13, you might encounter problems that client input sources cannot be synchronized correctly to your remote applications or desktops. For example, for Mac OS 13, the default English input source is English - ABC, while in the pas...

Enable Screen sharing for BYOD Chromebook devices using Citrix Cloud

Users who use bring your own device Chromebook require teams and the ability to screen share...

Windows Auto Logon Issue with latest Windows 10,11 Updates

TheAlways-On VPN before Windows Logonformally Always On service feature enables users to establish a machine level VPN tunnel even before a user logs on to a Windows system. The tunnel remains active until the machine shuts down. After the user logs on, the machine-level VPN tunnel is taken over ...

Error: "403 - Forbidden: Access is Denied" After Log on to NetScaler Gateway

Post external log on to Netscaler Gateway you receive a server error with the following text: Error: "403 - Forbidden: Access is Denied" After Log on to NetScaler Gateway...

How to configure Email OTP without email ID registration

This article covers two kind of Email OTP authentication methods, which deployed in Citrix ADC Nfactor AAA virtual server. How to configure standard withemail ID registration email OTP How to configure simple without email ID registrationemail OTP...

Upgrade fails due to /var partition filling.

ADC upgrade is failing due to /var folder filling. Checking the /var folder we notice that /var/partitions is taking up a lot of the space. Looking into this further we can see there are many .pdb files taking up space within directory/var/partitions//nscollectRRD...

SSON working if user uses a PIN to logon to client

SSON will not work with CWA Windows Client . Ssonsvr.exe will not launch when the user logs on to the client . SSONMChecker shows this error. SSONCheckerInstallationSingle Sign-on process runningThe Single Sign-on process is not running. Reboot the machine after installing Citrix Workspace to sta...

Gateway logon page show blank page with 480 VPN LICENSE error

Unable to access Gateway logon page, browser will show blank page, in the developer tools or fiddler, you we see "480 VPN LICENSE error"...

Notice Of Change Announcement For Citrix - Citrix SD-WAN

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN product line SD-WAN 110-SE, SD-WAN 210-SE, SD-WAN 210-PE, SD-WAN 1100-SE, SD-WAN 1100-PE, SD-WAN 2100-SE, SD-WAN 2100-PE, SD-WAN 4100-SE, SD-WAN 4100PE, SD-WAN 6100-SE, SD-WAN 6100-PE, Advanced edition Add-On SKU, Clou...

Excessive grant frame usage in Windows xenbus drivers after version 9.1.3

A VM with 2 VBD, 8 vCPUs, 7 VIFs may consume over 90 grant tables, but ONLY consume 26grant tables when running with xen PV driver version 9.1.2. It will lead to virtual NIC initialization failure issue after Windows VM startup. Device manager shows NICs are notinitialized: Setupapi.log : Device...

[Citrix Gateway VPN] Cannot access intranet applications in VPN over Proxy environment

When you connect Citrix Gateway VPN. You may observe VPN establishment is OK but cannot access internal applications/networks when the following conditions both match: Client has proxy configured and VPN connection goes through Proxy. Client PC has an interface IP in 169.254.0.0/16 subnet Usually...

How to disable the static object cache for specific page of VPN Vserver

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ICA RTT data is missing - displayed as n/a in Director

ICA RTT data displayed as n/a in Director...

Korean keyboard (101 key) Type 2 & 3 cannot be synced using “Sync only once” mode.

For Windows 10/11 as VDA, CWA Windows client machine uses Microsoft Korean IME with the Korean keyboard 101 key Type 2, or Type 3. The Citrix Workspace keyboard sync mode is configured as “Sync only once” in the Keyboard and Language Bar setting. Starting the Windows 10/11 Desktop/APP session, th...

More data flow occupies by PVS server after NAS server failover

To improve NAS server high availability,NAS storage controllers are created as failover group to provide fault tolerance for hardware issues and maintenance tasks. Sometimes, if one NAS storage controller needs to shutdown for maintenance or corrupted due tohardwarefailure, it will failover to...

Secure Mail: not getting ios push notifications with Microsoft Intune

You have deployed Citrix Secure Mail via Microsoft Endpoint Manager for employees to access their on prem actyvesync mailboxes in iOS Users notice they are getting Calendar events but NOT email notifications Despite having properly configured Securemail settings in Microsoft Intune as per our...

After upgrade to 13.0-85.x or above, unable to access Citrix VPN.

Users getting " No Intranet IP available " post authentication to Citrix VPN. This is only seen in ADC version 13.0-85.x and above...

Reduce logon time with Profile Management

Profile Management provides various features to improve logon performance. Examples are Profile streaming, Enable profile streaming for folders, Accelerate folder mirroring, Enable the Profile container for the entire user profile, and more. These features are helpful in scenarios where profiles...

CWA for Android: Users cannot upload file in Websites delivered through Secure Private Access

File upload options in websites published via Secure Private Access are disabled when accessed via CWA for Android...

PVS Accelerator - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2 Cumulative Update 1. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.1-pvsaccelerator-1.0.9.iso ---|--- Description| This file...

What is Citrix ADC TCP retransmit timeout (RTO) value

You may need to know Citrix ADC's TCP retransmit timeout RTO for troubleshooting retransmission issues...

Driver Disk for Cisco enic 4.2.0.26 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.2.0.26 Issues Resolved In this Driver Disk Includes general enhancements and bug...

VDA Registration in Citrix Cloud Explained

This article explains how to register your cloud VDA...

Microsoft Security Update Validation Report June 2022

Microsoft’s June 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Remote Desktop License Issue with RDS Per Device CALs

Users might see the following error message. Remote Desktop License IssueThere is a problem with your Remote Desktop License, and your session will be disconnected in 60 minutes. Contact your system administrator to fix this problem Screenshot: It occurs when VDA uses RDS Per Device CALs, User...

Users unable to launch - Error: "Cannot complete your request"

'Cannot complete your request' while trying to access the Web Store URL. StoreFront events show that a loopback communication failed...

Logon Duration Is Not Logged In Director For Session Logons Taking More Than 3 Minutes To Complete

Logon Duration not being logged in Database and Director for user logins taking more than 3 mins...

Citrix Hypervisor 8.2 : MCS Catalog update deletes Target base disks.

Xenserver audit.log throwsERROR:NOTSUPPORTEDDURINGUPGRADE Mar 30 02:38:59 XXXXX xapi: 20220330T00:38:59.214Z|audit||8715 HTTP 10.1.XX.XX-:::80|VDI.setonboot R:780016cf9118|audit 'trackid=39b4363b70f699b0ab419280ab8b4fe2' 'S-1-XXXX-XX-XX-8' 'XX\\XXXXX' 'ALLOWED' 'ERROR:NOTSUPPORTEDDURINGUPGRADE :...

HTML5 CWA configuration.js file is overwritten post the Storefront upgrade

The customized configuration.js file is overwritten under the path C:\Program Files\Citrix\Receiver Storefront\HTML5Client post Storefront upgrade...

Citrix PVS Configuration Wizard fails after upgrading from 1912 CU5 to 2109 or higher

After updating the PVS version to PVS 1912 Any CU to PVS 2109 or higher Including 2203 LTSR the Citrix CVAD Wizard will fail to create any new devices. A CDF trace would show the following errors in the logs: 3453,0,2022/03/29 11:31:53:91395,8044,8652,1,PVSDllMAPIAO,,0,,1,Error,"SqlException...

Gateway Callback and / or XML Communication fails after upgrade to Storefront 2203

The issue occurs when customers upgrade from Storefront 1912 to 2203 and had TLS1.0 disabled prior to upgrading Does not occur on a clean install, or with TLS 1.0 enabled. In this scenario customers will encounter a TLS communication issue between Storefront and ADC / Storefront and Citrix Delive...

Unable to launch published apps through the Gateway, no errors

-The customer cannot launch apps when logging in to the NetScaler gateway -The applications enumerate but won't launch, the progress popup comes up and disappears with no errors...

Published application hangs during Session Reconnect

The user logs on to the Receiver for Web site by a browser and Launch the Published application. The Client is configured to enter into Hybernation Sleep while it is not used. When the client resumes from sleep, the application is in hung state...

CVAD Setup Wizard Fails To Complete When Using Citrix Cloud - Index Was Out Of Range

Running the Provisioning Services CVAD Setup Wizard to create or add new machines to a Citrix Cloud catalog fails to create the devices. Upon clicking finish, after specifying wizard parameters, the wizard closes and the following error appears: Error: Index was out of range. Must be non-negative...

What steps are needed to configure new StoreFront servers with an existing Gateway and Store URL

The objective of this article is to provide the recommended steps at a high level in order to configure two new StoreFront servers to work with an existing Gateway virtual server that utilizes an URL created with an old set of StoreFront servers...

Citrix PVS 1912: VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule

VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule...

Secure Hub fails to authenticate with Citrix Gateway 13.0 83.27 when using an Advanced Authentication policy for LDAP

Secure Hub shows the following error when trying to connect to Citrix Gateway: "You may need to contact your administrator to verify your sign-on credentials". Closer inspection of network traffic through Citrix Gateway shows that there is no 'Set-Cookie' response found in the reply to "GET...

How to send Application Firewall messages to a separate syslog server

This article describes how to send Application Firewall messages to a separate Syslog Server. Requirements A secure Filetransfer utility such as WinSCP A utility to open a SSH console to the appliance such as PuTTY...

Incoming audio issue on Microsoft Teams optimization for CWA Chrome OS

Any user on optimized Microsoft Teams is not able to receive any incoming audio during audio or video calls. Video streaming is not impacted. Users who meet the below conditions are likely to see the issue are on Citrix Workspace app for Chrome OS AND have enabled Microsoft Teams optimization...

MCS catalog creation fails when using dedicated host

Administrators may encounter the following error message when using MCS with Amazon AWS hosting connections: Transaction ID: XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Action Name: MCAddMachineInitialzation Exception: : Domain name\machine-name$, Failed to create the virtual machine; Domain...

Unable to delete expired certificate with no bindings

The following error is returned when trying to delete a certificate that has no bindings when clicking on "show bindings" "Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or...

How to resolve certificate errors encountered after an upgrade of the ELM

Unable to create layers after an upgrade, One of the below errors is seen. "The issuing certificate does not have a usable private key" "Certificate doesn't contain private key"...

PVS image process gets BSOD on boot up

Using the PVS Upgrade wizard to upgrade the PVS drivers failed. Because of this, we used reverse imaging to remove the PVS drivers and install the 1912 CU4 drivers. On the reboot, during creation of a new vdisk, BSOD encountered. ERROR: BNIStack faile. netork stack col not e initialie -This error...

Citrix Workspace App not updating to 2112 via the update checker

When Citrix Workspace Apps checks for updates, it reports that 2109 is up to date despite CWA 2112.1 is available for download...

Vpn Plugin replacing destination IP with 0.0.0.0 for the 172.16.0.0/16 subnet - Spoofed IP to original IP.

ADC - While using VPN Plugin to access intranet resources, addresses for the subnet 172.16.0.0/16 are replaced by spoofed IP with a message similar to this: "Replaced the spoofed ip 172.16.10.10to original IP 0.0.0.0 in ICMP packet" And the traffic never reaches the destination...

Microsoft Security Update Validation Report December 2021

Microsoft’s December 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

"Detect Receiver" is shown when launching Storefront URL from Edge or Chrome.

When launching Storefront URL from Edge or Chrome, "Detect Receiver" is shown. This issue doesn't happen within IE Browser...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 1

Package name:xms10.14.0.10118.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces:None Date: November 2021 Languages supported:English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensure that you hav...

Hotfix XS82E034 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart Host Content live patchable| Yes Baselines for Live Patch| XS82E024, XS82E030 Revision History|...