App Layering PVS Agent error registering to ELM "Could not create SSL/TLS secure channel"

When configuring the App Layering Provisioning Services PVS Agent on the PVS server, the error"Could not create SSL/TLS secure channel" occurs...

Secure Web Error Connection has timed out reconnect to Secure Home to access work resources.

When Secure Web for iOSislaunched. We receivean error right away "Your connection has timed out. Please reconnect to Secure Hub to access work resources "Cancel, connect. If users clicks connect it redirects back to Secure Hub, prompts users to enter PIN/password. Then it redirects back to Secure...

Error "Your smart card does not have a valid certificate" when using Citrix Receiver for iOS 7.3 with iOS 11

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When users try to connect to Storefront orNetScaler Gateway using smart cards PIV or CAC using Citri...

NetScaler 10.1, 10.5, 11.0, 11.1 and 12.0 Builds Temporarily Offline

Citrix SD-WAN, formerly NetScaler SD-WAN UPDATE: New builds are now available. Please seehttps://support.citrix.com/article/CTX227928 for more information. Original article text: Due to an issue found in the builds, NetScaler 10.1, 10.5, 11.0, 11.1 and 12.0 builds are not available for download...

Secure App's access on Android devices Hung with the Screen "please wait"

End user accesses Secure App's on Android device which flips to SecureHub forauthentication and will get stuck on the screen 'Please wait' and circle keep on spinning endlessly. Screenshot Below for reference:...

How to obtain expiration date of the "Distribution Provisioning Profile (.MOBILEPROVISION)" file of an iOS (.iPA) application

What is the "Distribution Provisioning Profile .MOBILEPROVISION" File used by Apple Xcode, a software developmentIDEoften used for creating iPhone apps; contains a provisioning profile, which allows an app to be uploaded to a limited number of iPhones or iPads while it is still in development. Yo...

XenMobile Authentication Prompt Scenarios.

Question : What are the scenarios in XenMobile where users are prompted to authenticate. Answer :The scenarios change depending on these factors: Your MDX app policy and Client Property configuration in the XenMobile console settings. Whether the authentication occurs offline, or needs to be an...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

MDM/MAM Enrollment flow for Secure Hub IOS devices-On Prem Setup.

This article explains the MDM/MAM Enrollment flow for IOS devices for-On Prem Setup...

Xenmobile Certificate based authentication--Unable to push VPN policy to iOS device.

Error : In the software inventory for the device we can see the error “Could not create mobilecofig ” Server logs 2017-02-24T10:35:05.236+0100 | | INFO | http-nio-10080-exec-72 | com.sparus.nps.apple.push.ApplePush | Installing profile /cfg/VPNtest on device 522. 2017-02-24T10:35:05.298+0100 |...

How to configure Applock device Policy on IOS

How to configure Applock device Policy on IOS...

To delete two headers in HTTP Response

In certain cases, we do not want to parse the HTTP headers to the end Client. NetScaler can do this job by deleting the HTTP header received from the Server. We can use Rewrite feature of NetScaler to achieve this. Configuration AppExperts Rewrite. Step 1 : To remove HTTP header named "Server" CL...

Unable to access HDX apps from XenApp. Error "HdxSdkErrorDomain_Session error 8."

Unable to access the XA application. Error on the device : iPhone: "HdxSdkErrorDomainSession error 8." iPad: "The session launch ended; either the session was not visible to the user, or the ICA engine did not load properly"...

Block Screen capture option in MDX policies for IOS devices

Question : Block Screen capture option is not available in SecureMail MDX policies for IOS devices. Answer :​ Block screen capture option is available only on Android and not on iOS. Any option which is not available under MDX policies is by default On. Hence the Screen capture/snapshots will be...

StoreFront 3.11 >>How to get the login banner on Storefront page

Storefront customization for the scremear is not working...

Citrix XenServer Multiple Security Updates

Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that may allow a malicious administrator of a guest VM to compromise the host. These vulnerabilities affect all currently supported versions of Citrix XenServer up to and including Citrix XenServe...

SAML with limit visibility on the application on the Delivery Controller using a Security Group

When we publish new App in Delivery Group that uses SAML and set limit visibility on the application for an Active Directory Security Group, application icon will not enumerate. The application will enumerate when through Storefront Server. If user is added explicitly to the application visibilit...

Bypass iCloud/Activation Lock using XenMobile

An end user may return an iOS device to the I.T. department and does not supply their iCloud account information. After a restore, the I.T. department cannot enroll the device as the device cannot be unlocked without iCloud credentials. XenMobile can issue a 'Activation Bypass Code' as per Apple...

Shared device requirements and Prerequisites for Enrolling Shared Devices in XenMobile.

Shared Device Requirements For the best user experience, including silent installation and removal of apps, Citrix recommends configuring shared devices on the following platforms: iOS 10 iOS 9 Android M Android 5.x Android 4.4.x Android 4.0.x MDM-only mode Prerequisites for Enrolling Shared...

Error: "No Entry Found in Database for Device" While booting Target Device

Target devices are unable to PXE boot with the following error message: "No entry found in database for device."...

Android Secure Mail Error "THE VPN SERVICE HAS FAILED TO CONNECT"

Secure Mail users receive an error : The VPN service has failed to connect. In the Secure mail logs we find : "2017-03-21T15:30:42.260+0800","MDX-ErrorCodes","WARNING 3","ErrorCodes = 507 507 = Vpn "2017-03-21T15:30:43.946+0800","MDX-ErrorCodes","WARNING 3","ErrorCodes = 602 602 = VpnFailedOption...

Provisioning services 7.x vdisk Imaging Procedure

To perform imaging sometimes after performing reverse imaging to create a new vDisk from a virtual machine on any residing hypervisor...

Citrix Provisioning Services Boot Process

This article explains Citrix PVS boot process in details...

Storefront services such as "Peer Resolution Service" does not start.

A new Storefront 3.12 server is added to a server group. The join is successful .However the services do not start. Event Id 7036 The citrix peer resolution service on local computer started and then stopped Other dependent services such as "CitrixCredential Wallet" and "Default Domain Domain...

How to Create a Perl Based Custom Monitor on NetScaler

This article describes how to create a Perl based Custom Monitor on NetScaler. Background The NetScaler appliance has a lot of different monitors inbuilt, but there are use cases these monitors do not cover. For this NetScaler supports monitors of type USER, which brings the possibility to run...

Unable to Configure Citrix App Layering ELM PVS Connector

The App Layering Agent PVS Agent on the PVS server is registered with the App Layering ELM virtual appliance, and the PVS Server enumerates on the App Layering PVS connector screen. However,clicking "check credentials" an error is displayed stating that the ELM cannot use the credentials on the P...

Error Deleting an App layer due to a Template

Trying to delete unused version of Acrobat Pro 11 and i get error below that says it's being used in two temp plates. However looking at Layer Information says this app is used in one template and no desktops are using this version, version 1. Location:...

How to block MAM URL access through Browser

Accessing the MAM URL directly through browser prompts the users to enter their AD Credentials. It acts as a tool for users to validate their credentials Username/Password. Some might treat this as a Security Violation. This article helps you to restrict the Browser access to MAM URL NetScaler...

XenMobile Server and support for Cisco AnyConnect and Legacy AnyConnect clients

Last June 9 2017, Cisco announced the transition from the VPNPlugin deprecated VPN framework to the latest iOS VPN framework Network Extension in order to provide a more reliable connection to internal resources and support for UDP and TCP applications with Per-App VPN. On June 14 2017, Cisco...

Users prompted for the message "Please close your browser to protect your account"

When using Storefront and SAML or smart card authentication, after the user logs off or the session times out, if the user tries to log back in an error is displayed. With Smartcard the error is You cannot log on using a smart card Please close your browser to protect your account SAML...

Per app VPN for android - Cannot connect to internal resources.

After setting up per app VPN for android, the customer is unable to connect to internal resources. Google chrome launches but page comes up in a blank white screen .. VPN connections shows as not sending or receiving packets...

Unable to access Worx Store and getting errors "could not load store"

On iOS Device while accessing store "cannot complete your request" error message. On Android while accessing store getting error message while accessing store "could not load store" SecureHub Logs "2017-02-02T16:09:51.998+0400","SecureHub","ERROR...

App Layering: Supporting DFS File Shares

The ELM can only access a DFS namespace if SMB 1.0 is enabled on the servers. If SMB 1.0 is disabled, as is becoming more common, the ELM cannot access a DFS namespace directly. Attempts to test the connection will fail...

XenMobile: Second Profile Installation Failed on iOS

Logs " 2017-09-05T16:09:55.988+0530 ",,ERROR 2,48-X1MDMEnrollFlowController createEnrollSessionblockinvoke,"request to create enrollment session unauthorized with 401",Active,com.apple.main-thread,403,Secure...

Netscaler Gateway Authorization.

After the client login to the Netscaler gateway web, there is an error message when Ping Test on the screen. Error: . If you set the global setting or session policy to allow default authorization, you have successfully pinged. 1. What is the scope of blocking when the default Authorization is...

UPM usage with Windows junction, hard and directory symbolic links

The user reports that some of his documents and files are not syncronised. After checking the missing folders or files types, it is found that they are of type symbolic there are three type of symbolic links: hard links, junction links and directory links. More information:...

How to Upgrade Receiver from StoreFront

Question: How to upgrade Receiver from StoreFront? Answer: 1. Go to C:\Program Files\Citrix\Receiver StoreFront\Receiver Clients\. Create a Windows folder if it doesn’t exist. 2. In the Windows folder, paste the Receiver for Windows with the version you want to set as the threshold, overwriting...

Failed to load user profile due to vDiskdif.vhdx size increasing

issue: users fail to load their user profile,in the mean while, the size ofvDiskdif.vhdx increased to 70GB...

Enrolled devices continue to show old expiry date certificate even after renewing XenMobile SSL certificate

After renewing the SSL certificates on Netscaler as well on XenMobile, enrolled devices still shows old certificate Note -New devices are getting enrolled successful with the new issuing and root certificates. However already enrolled Devices -- Settings -- General -- Profile & Device Management...

Citrix ADC Logs Collection Guide

This article illustrates the log collection process on ADC MPX/VPX/SDX with common scenario. Contents 1. Basic Information CollectionSay goodbye to copy and paste! Use quick text for common notes, phrases, and messages. Quick text is supported in email, chat, notes, Knowledge, and more! 2...

Storefront 3.11 - Need to remove the "Details" link for the published applications and desktops

How do I remove the "details" link for the published applications and desktop...

You can change the Elastic Layer repository in the registry without reimaging (4.x)

...

How to install public store APP via Baidu Store

Users in China wants to know how to install public store APPs from Baidu stores...

Secure Mail does not sync emails after upgrading to version 10.6.0

Emails are not syncing for users after the Secure Mail update to 10.6.0. We will see the following Socket errors in the logs: 2017-07-25T06:17:37.266-0400 AGTunneler INFO 4 -AGSocket connect:withPort: -AGSocket connect:withPort:: CallOriginalconnect errno = 36 - 'Operation now in progress', fd = ...

Error Cannot get apps from the store on Storefront

Upgraded Storefront from 3.9 to 3.11. During the test conducted I am able to successfully: - Log in via browser Chrome internally and externally and launch applications. - Open Citrix Receiver internally, log in and launch apps. What no longer works is external receiver access. On launching the...

Storefront - Issue adding second StoreFront server to the group

Encountering an issue while trying to add the second StoreFront server to a group...

Slow Performance Issues on NetScaler SD-WAN 9.2.1.23

Reports of slow performance with high packet loss and calls intermittently disconnected through the NetScaler SD-WAN due to the following known issues: 1. Max number of new connections per source limitation 2. Encryption key reset issue...

Use XenMobile Mail Manager to block all email clients except Secure Mail

Using XenMobile Mail Manager to Block Non Secure Mail clients from accessing mails...

Unable to login to mdx.xm.cloud.com

This article summarizes on how to deal with issue related to mdx.xm.cloud.com portal when we get the errror "Account already in use"...

SDX -Memory Showing Less Than Expected on GUI

Memory is showing as 32 GB instead of the expected 48 GB on SVM GUI...