Citrix UPD Finder - CTXUPDINFO

CTXUPDINFO.EXE Created Date: 8/29/2014 Updated Date: 10/03/2014 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location...

Self-Service Password Reset Central Store Creation Tool

SSPR Central Store Creation Tool Created Date: Sept 23, 2016 Updated Date: Sept 23, 2016 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to t...

LBDiag - XenApp Load Balancing Diagnostic Tool

LBDiag Created Date: March 17, 2010 Updated Date: March 23, 2012 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location...

Citrix preSCAN Tool

About This Release This is an early technical preview release v1.0.0.2 of the preSCAN tool. This release has not been tested extensively and is not supported. Please send any feedback using the link in Contact Information section. Where to download ? Certain legacy Citrix tools are now available ...

How to Configure ICA Session Timeout Values for Access Gateway Enterprise Edition Sessions

This article describes how to configure different ICA session timeout values for the same ICA-published resource when Access Gateway Enterprise Edition is using secure gateway proxy mode. This involves creating an additional ICA listener on each XenApp server, modifying the terminal server settin...

Windows Media redirection fails on Citrix Workspace app for Mac

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempts to use Windows Media Redirection might fail even after choosing to be Allowed in theWindows...

Time Display on NetScaler Does Not Sync Using NTP

Time display on NetScaler does not sync using NTP...

How to collect data for ADC Gateway VPN issues

To provide a comprehensive guide on how to properly collect data for issues with ADC when these issues are related to Full VPN...

Microphone device at Linux endpoint is not redirected to HDX Session

When using Linux endpoint to connect HDX session, user might find that client-side microphone device is not redirected to HDX Session and media applications running in the HDX Session also cannot detect any microphone device, e.g. in Windows Control Panel Sound "Recording" tab, there is no any...

Selection of Accounts with more than one Store in Workspace App is not getting retained

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. If you select All accounts from the UI of the CWA for Windows for version 1909 or higher, the...

Single-sign On fails when Workspace App for Windows is configured with Citrix Gateway.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. ​​​​​​​ When you configure Citrix Gateway to support single sign-on SSO through the Citrix Workspace...

Storefront: Error adding user account in the administrative local group

An error displays during Storefront installation "There was an error adding user account in the administrative local group to the citrixstorefrontadministrator local group."...

Changes to ADC MPX and SDX platforms On Specific New Appliances Shipped Out To Customers

Beginning in October 2020, Citrix will shipspecific new MPX/SDX appliances withnew Manufacturing builds, Citrix ADC MPX firmware version11.1 Build 64.14 and SDX firmware versions 11.1 Build 61.117 and Build 61.115. The impactedappliance models with the new build will ship once existing stock is...

Graceful Logoff from a Published Application Renders the Session in Active State

Graceful logoffs from a published application launched in a seamless, fixed window, or as an RDP Initial Program, might result in the session not closing and the user being logged off. Sessions can be reset or exited correctly by manually resetting them, or by terminating remnant user processes i...

CWA for Android: Workspace App crashes when you hit try to cast using a Workspace Hub.

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. CWA for Android crashes with following trace when attempted to cast using Hub. Casting is successful...

Binding the certificate gives error "certificate is not a server certificate"

While binding the certificate you might get theerror "certificate is not a server certificate"...

Unable to establish VPN Connection with Citrix SSO app [Certificate based Auth] for Android Enterprise

This article has information regarding the Certificate Alias field in the Android Enterprise Managed Configuration for Citrix SSO app using Certificate based authentication...

Unable to login to Citrix Access Gateway Vserver using RADIUS DUO Authentication

Incorrect user name and password via NetScaler - can't login...

Server VDA suddenly goes to unregistered state with error: The Security Support Provider Interface (SSPI) negotiation failed.

Studio shows as unregistered. Ping works fine. VDA registration health check tool passes all the tests. Error: Exception System.ComponentModel.Win32Exception 0x80004005: The Security Support Provider Interface SSPI negotiation failed...

Time synchronization issues on Windows VMs with the 9.x Citrix VM Tools

On Windows VMs with the xeniface 9.0.0.11 or 9.1.0.4 driver installed, the VM time can become unsynchronized when the time set by the Citrix VM Tools conflicts with the Windows VM's own time synchronization for example, using Active Directory or NTP...

How to Disable "Remember my password" Checkbox - Citrix Receiver for Windows

For security reasons, users might want to disable Windows Receiver "Remember my password" checkbox toprevent an automatic logon without credential required...

Endpoint management - How to Configure Exchange Policy for Office 365

This article explains how to configure Exchange policy to work with Office 365...

How to troubleshoot maintenance upgrade failures on Citrix Cloud Connector for Windows

This article describes how to troubleshoot maintenance upgrade failures on Citrix Cloud Connector for Windows...

Citrix Workspace app for macOS and Retina displays

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. What’s changed? We have optimized Citrix workspace app for macOS and retina displays within virtual...

Windows 10 start menu modern apps are missing after log off

The TileDataLayer model %LOCALAPPDATA%\TileDataLayer\Database that worked on previous versions of Windows 10 has been removed from fall creator v1709 and our current Citrix User Profile Manager customization to make Start screen/Modern Apps work are no longer applicable...

Slowness in Presenting Citrix Gateway/AAA Login page on Client Browsers

Sometimes Citrix Gateway login page takes a long time to be presented on the client’s browsers. When this issue occurs, you might observe any of the following conditions. The number of established connections to Apache counter has hit the default configured limit of 30 or a customized value, if...

Support Process for DVD Burning related issues

Network latency and bandwidth can affect user experience and USB device operation when using generic USB redirection for some types of USB devices. Operations that are highly data driven such as for archival devices can be problematic due to multiple factors that lay outside the realm of user...

File type association for Microsoft Edge browser broken after Edge upgrade

File type association no longer works for Microsoft Edge after upgrading the built-in default instance of Microsoft Edge included in your particular version of the Windows 10 operating system to a more recent version...

Citrix VDI Desktop Viewer 'No Device' for USB

When using Citrix XenDesktop 7.5 for VDI and Windows7 physical machine and connect to VDI Win7 PC the user attempts to use the Desktop Viewer bar and select 'Devices'. This says 'No Devices' and it doesn't see any USB devices. A thin client which the same Citrix Policies apply to and this works...

LDAP Windows Update (ADV190023) and Impact to Citrix Virtual Apps and Desktop Components

Impact to Citrix Technology This update will not impact Citrix Virtual App and Desktop Windows components: The update anticipated for the second half of 2020 requires SSL/TLS encryption for communication occurring over 389 and 636 to prevent any PLAINTEXT communication over both ports. Virtual Ap...

FAS | Users unable to launch published application/ Desktop

Users are unable to launch published applications from a FAS enabled store. When trying to launch a published application, the receiver windows displays the message - "negotiating connection parameters" and then disappears without launching the application. Error Message in the Event Viewer...

Applications Launched from Within Published Desktop Disconnects

When a user insidea published desktop startsa published application, disconnection occurs...

Published app sessions not ending due to WEM UI agent appearing in the system tray

In configuration sets where the WEM UI agent is configured to launch for both server desktop and app sessions, published app sessions remain connected after closing the published app. Checking the Connection Center in Citrix Receiver, the WEM agent icon is listed as the only connection back to th...

Receiver for Android 3.11.1-Getting error "General problem try connecting again" on android devices only

Getting error,"General problem try connecting again" on the android devices only...

Multiple Citrix Licenses are Allocated Erroneously for Mobile Laptops

Multiple Citrix licenses can be consumed erroneously for mobile laptops when switching connectivity methods...

How to Activate and Allocate Citrix Networking Not-For-Resale Licenses

This article describes how to activate a Citrix Networking Not-For-Resale license. This article applies to Citrix Partners only...

Provisioning Servers (PVS) entering licensing grace period after a license file change

Provisioning Servers PVS entering licensing grace period after a license file change After adding or swapping out new license files on the Citrix License Server, the Citrix Provisioning Services PVS deployment is in an unlicensed state or licensing grace period state. Provisioning Server PVS...

OS Layer Finalize fails with error "It looks like the packaging Machine has never been powered on".

While finalizing an OS layer edit in the App Layering appliance, you receive an error,"It looks like the packaging Machine has never been powered on." Can see the below error in ELM logs: 2019-11-01 09:53:36,890 ERROR 27 CpTaskResultMessag: Got Error type GlobalizedError. FailureReason: It looks...

Unable to Autoupdate Workspace App for Mac 19.10/19.10.1 - Error: "An unexpected error occurred during installation"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to autoupdate Workspace App for Mac from 19.10/19.10.1 to 19.10.2 and above you will...

Missing HOST SPN can cause workstation trust relationship error

User or admin is unable to login to a computer remotely using a domain account and sees this error: "The security database on the server does not have a computer account for this workstation trust relationship."...

Subscribed desktop session fails to launch on CWA 1910 for Mac and macOS Catalina

Denying automation permission after launching subscribed desktop might cause Citrix Workspace App 1910 for Mac to become unresponsive using the macOS Catalina operating system. Affected users will see the spinner to launch a desktop but it will never complete and launch the session. Note:This iss...

How to select by default Apps instead of Favorites tab on RfWebUI Theme

Unified Gateway ICA Proxy set to NO without Storefront will land on the Favorites page. Default: Goal:...

Unable to unlock iOS or iPadOS devices via Administration Console after upgrading to 13.1

Unable to unlock iPhone/iPad from Citrix Endpoint Management administration console after upgrading to iOS/iPadOS 13.1+. Note:No error message is displayed when command fails. The device ignores the command...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

Traffic of any type doesn't pass through SDWAN Firewall

Traffic is sent from Zone A to Zone B. Firewall Policy Policy Ais configured to ALLOW 10.10.10.x IP source to Any destination with Highest Priority. Another Firewall policy Policy Bis set to DENY from Any source to Any destination with Least priority. Issue is that the Traffic always hits the Den...

Server Host to Client URL Content Redirection and Validation

When using Host to Client URL Redirectiona specific URL may fail to open on the client as expected and instead open on the VDA. Other URL links will succeed in redirecting properly...

When closing and re-opening Workspace on IOS, refreshing or launching apps causes failure.

After IOS has enumerated and/or launched apps through Storefront via Netscaler Gateway, and the Workspace app is closed but not logged out, when re-opening Workspace you get failure when refreshing apps or launching new ones. Error message seen if clicking an app after re-opening workspace -...

StoreFront Cannot Complete your request - Access is denied. Contact your system administrator. - No endpoint listening at net.pipe

StoreFront event log shows Access is denied. Contact your system administrator. System.ServiceModel.EndpointNotFoundException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 There was no endpoint listening at net.pipe://localhost/Citrix/Authentication/Win32...

StoreFront 1906.1.0.27 upgrade and installation issues

The following issues have been discovered with StoreFront1906.1.0.27concerning upgrading and uninstalling: 1. If you attempt to upgrade to StoreFront 1906 from StoreFront 3.7, or from a version of StoreFront that was upgraded from StoreFront 3.7, the upgrade fails. WSP-4386 2. Uninstallation of...

Updates to Citrix Workspace app installer

Objective This update is applicable to Citrix Workspace app 1904 and above Citrix Workspace app installer starts certain processes during the installation of the software. Citrix Workspace app 1904 for Windows onwards certain changes have been made to the process handling in the installer. Althou...