How to configure console access on XenServer or Citrix Hypervisor

This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...

Unable to Connect to PVS After PVS Server Upgrade or Downgrade

After an upgrade of PVS from 7.13 to 7.15, or a downgrade of the PVS server from 7.13 to 7.6, the ELM was no longer able to connect to it. Testing credentials would fail. Note, this probably happens in lots of other circumstances, but these are the two circumstances where we've seen this. If you...

Unidesk - New desktops show black screens in VMware Horizon View

When connecting to a new desktop from the Horizon View client or a PCoIP Thin/ZeroClient, one or more monitors shows nothing but a black screen...

'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists' App Layering/Unidesk 2.x: Desktop Task Fails

Desktop edit fails with 'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists'. Note, "A configuration error exists" could also apply to an inconsistent snapshot configuration on the VM, so see this KB article as well...

HDX applications fails to launch and errors out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”.

HDX applications fail to launch and error out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”. From the Client side trace we see that theclient is unable to make TCP connection with the Second AG Vserver on custom...

Backend SSL Connection Fails on ADC due to missing extensions

When using Secure-LDAP which uses port 636 TCPs or while making connection to server listening on secure port,it fails in SSL handshake phase...

Some WEMs Agent are failing to check in with WEM Broker

Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...

MAM Enrollment failing with Error Message"Request Failed"

You will see the following error messages in the Secure Hub Logs: 2016-09-06T22:55:17.691+0400INFO 4called for store with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo=com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out ...

WEM agent is not able to connect/synchronize with the WEM Broker Server

ISSUE: WEM Agent is not able to connect and synchronize with the WEM Broker servers ERRORS PRESENT: The WEM Agent session & Debug logs show the following error: Exception - AgentLocalCacheSync. : The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communicati...

WEM - Some Agents are not showing in WEM Console Agent List

Only one machine at a time within a particular group of WEM Agent machines is showing in the Agent list inside the WEM Administration Console. All machines in this group are receiving policies from WEM whether they appear in this list or not 1: Upon first enumerating the Agent List from inside th...

KMS is not Activating Windows on PVS 7.1

PVS: 7.1 : KMS is not activating Windows...

Mouse and Keyboard functions become unresponsive when launching or refreshing agent if it is not bound to a WEM Configuration Set.

If the WEM agent, vuemUIAgent.exe, is launched or refreshed when it is not bound to a "Configuration Set" inside the WEM Administration Console, the keyboard and mouse functions lock. The WEM Agent in question is in the following screenshot: This is a known issue where keyboard/mouse hooks are no...

WEM Agent Connection error: "Broker Server Name or Broker Port Error"

WEM Agent fails to connect to the WEM Broker and shows the following error when manually refreshing the WEM cache using this command: AgentCacheUtility.exe -refreshcache: "Broker Server Name or Broker Port Error"...

WEM : "No available configuration source detected, Local cache Not Found or not initialized!"

WEM Agent not registering with WEM Broker and the following WEM Agent error is present in the Agent Session Logs: "No available configuration source detected, Local cache Not Found or not initialized!"...

Guidance on configuring WEM settings per user/user groups

How to set up WEM configuration specifically for user/user groups...

How to verify when WEM Agent applied CPU Clamping policy

Verify whether WEM Agent applied CPU Clamping policy...

Error "Access is Denied" When Launching Published Applications or Desktops

Unable to launch published Desktop or apps. Error: Access denied Following event logs can be seeing on the VDAs: Source: Citrix Desktop Service Event ID: 1050 Message: Connection validation failed on domain domain.local for user username for reason "Unlicensed" Studio reports all licenses being...

How to enable/collect logs on WEM Broker

Enable logging on WEM Broker servers...

How to enable/collect logs on WEM Agent machine

Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...

Local Application Access With PREFER Keywords

Application will launch within ICA channel even if it's installed locally on VDA itself...

How to resolve "A general system error has occurred:vim.fault.genericvmconfigfault" error

You may receive an error when performing any operation on a Unidesk machine, including backups or even just powering the machine on: A general system error has occurred:vim.fault.genericvmconfigfault If your investigation leads you to check the snapshot configuration, and the snapshots are just...

WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

Seamless application window incomplete display in Dual-Monitor Windows 10 client

Customer launched a seamless application in a Dual-Monitor Windows 10 client. However, half of the application window is filled with black image...

How to enroll windows 10 devices

How to enroll Windows 10 in XenMobile...

Profile installation failed. Profile failed to install.

On iOS devices, we receive the error profile installation failed while trying to install the Second profile...

How to disable SSL protocols on XenMobile server

XenMobile Server by default supports SSL protocols TLSv1.0, TLSv1.1, TLSv1.2. We can disable or enable the protocols from the XMS CLI console...

WEM admin console fails to connect with error: Error while connecting to the specified Infrastructure Server

The WEM Administration Console errors out while connecting to the broker with a generic error: "Error while connecting to the specified Infrastructure Server". Looking into the the WEM admin console debug logs %userprofile%\Citrix WEM Console Trace.Log the following error is reported: Exception -...

Unable to import App Layering OS Layer to ELM from vSphere

After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...

Bitlocker Device Policy

Windows 10 Enterprise includes a disk encryption feature called BitLocker, which provides extra file and system protections against unauthorized access of a lost or stolen device. For more protection, you can use BitLocker with Trusted Platform Module TPM chips, version 1.2 or later. A TPM chip...

App Layering/Unidesk V2: Migrating a Unidesk System to a Different VMware vCenter

...

How to debug icon cannot be displayed in storefront webpage

This article describes how to debug the issue of icon not be displayed in storefront web page...

CVE-2017-14602 - Authentication Bypass Vulnerability in the Management Interface of Citrix NetScaler SD-WAN/CloudBridge 4000, 4100, 5000 and 5100 WAN Optimization Edition Appliances

Description of Problem A vulnerability has been identified in the management interface of the Citrix NetScaler SD-WAN/CloudBridge 4000, 4100, 5000 and 5100 WAN Optimization Edition appliances. This vulnerability, if exploited, could allow an attacker with access to the management interface of the...

How to Remove the "Skip Check" Option from Post-Authentication and nfactor EPA Scans

This article describes how to remove the "Skip Check" option from EPA.HTML on post-authentication NetScaler Gateway EPA scan. The solution in this article is meant for X1, Default, GreenBubble and RfWebUI portal themes...

How to Restrict NetScaler Management Interfaces with ACLs

This article describes how to lock down the NetScaler management interfaces with ACLs. Background Customers wanting to run a secure environment should limit access to the NetScaler management interface as a best practice. Ideally, the management interfaces should be on isolated networks physical ...

XenMobile BitLocker Policy for Windows 10 Desktop/Tablet

XenMobile BitLocker Policy for Windows 10 Desktop/Tablets BitLocker is a disk encryption feature that is built into Windows 10. It can be controlled via MDM policy beginning in Windows 10 1703 build. The policy CSP is available...

Best Practices for Deployment of CITRIX SD-WAN

To configure the management access of SDWAN in a secure manner. https://docs.netscaler.com/en-us/citrix-sd-wan Citrix SD-WAN editions are typically deployed in an enterprise private network. We recommend that you deploy the Citrix SD-WAN solution wherein the management IPs are accessible only fro...

Event ID: 0 & Event ID:1 - Citrix Store cannot be created or added

Unable to create or add a store. Event ID: 0 & Event ID:1 Checking the event viewer on the Storefront server gives the following events- Also, unable to browse an existing store. "The webpage cannot be found."...

How to hide drive letters with Windows registry

This article explains how to hide drive letters using registry key...

Error "Could not update master user list" while saving the LDAP Configuration on XenMobile server

Unable to save LDAP configuration and getting Error "Could not update master user list" For sample logs: 2017-08-21T09:21:30.411-0700 | 3811F15F6AE686BC | INFO | http-nio-14443-exec-11 | com.citrix.cg.identity.ldap.LdapManager | Given baseDN 'dc=domain,dc=example,dc=com'is valid:true...

PVS XDSW, Error: "(vsan) cannot complete file creation operation"

Symptoms: PVS console returns the error "vsan cannot complete file creation operation". CDF traces show exception "CreateWriteCacheDisk failed to CreateBlankVHD : Citrix.Xip.XipException: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBMFault;Erro...

CVE-2017-14602 - Authentication Bypass Vulnerability in Citrix NetScaler ADC and NetScaler Gateway Management Interface

Description of Problem A vulnerability has been identified in the management interface of Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway that, if exploited, could allow an attacker with access to the NetScaler management interface to gain administrative access to the...

How to Capture a Memory Dump from a Provisioned Target in VMware Environment

This article outlines the process to generate a memory dump file from a provisioned target device in a VMware environment, thenusing vmss2core tool convert snapshot to .dmp file, which can be analyzed in windbg. This is a three-step process of which neither steps require any modification to the...

Generic USB Redirection after installing Citrix Receiver 12.7 for Mac on macOS High Sierra

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching...

How to generate the SecureHub device side logs

How to generate the SecureHub device-side logs and setup the correct debug level on them...

No Published resources launching : Error Access Denied

On the VDA server event viewer - "Event: 1050 Connection validation failed on domain for user for reason Unlicensed"...

Cannot create Store service : An error occurred running the command: 'Install-DSStoreService2'

You might receive an error:An error occurred running the command: 'Install-DSStoreService2' when creating a new Store. Citrix Subscription store service fails to start intermittently...

Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.

When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...

How to configure fingerprint authentication on XenMobile

How To configure fingerprint authentication?...

FAQ: XenMobile Client Properties

Question: What does XenMobile Client properties do? Options to enable/disable client properties Answer : Client properties contain information that is provided directly to Secure Hub on user devices. Client properties are located in the XenMobile console inSettings Client Client Properties. Clien...

Queries regarding app intent and allowed URL schemes

While developing Enterprise app w.r.t app intent and allowed URL schemes we need to follow the below Guide . Android App- How to add Intent Filters for Deep Links, Read Data from Incoming Intents iOS App-How to Implement Custom URL Schemes. XenMobile 10.x Enterprise Apps iPa and APK...