WEM admin console fails to connect with error: Error while connecting to the specified Infrastructure Server

The WEM Administration Console errors out while connecting to the broker with a generic error: "Error while connecting to the specified Infrastructure Server". Looking into the the WEM admin console debug logs %userprofile%\Citrix WEM Console Trace.Log the following error is reported: Exception -...

Profile installation failed. Profile failed to install.

On iOS devices, we receive the error profile installation failed while trying to install the Second profile...

How to disable SSL protocols on XenMobile server

XenMobile Server by default supports SSL protocols TLSv1.0, TLSv1.1, TLSv1.2. We can disable or enable the protocols from the XMS CLI console...

Seamless application window incomplete display in Dual-Monitor Windows 10 client

Customer launched a seamless application in a Dual-Monitor Windows 10 client. However, half of the application window is filled with black image...

How to enroll windows 10 devices

How to enroll Windows 10 in XenMobile...

Bitlocker Device Policy

Windows 10 Enterprise includes a disk encryption feature called BitLocker, which provides extra file and system protections against unauthorized access of a lost or stolen device. For more protection, you can use BitLocker with Trusted Platform Module TPM chips, version 1.2 or later. A TPM chip...

Unable to import App Layering OS Layer to ELM from vSphere

After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...

App Layering/Unidesk V2: Migrating a Unidesk System to a Different VMware vCenter

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How to debug icon cannot be displayed in storefront webpage

This article describes how to debug the issue of icon not be displayed in storefront web page...

CVE-2017-14602 - Authentication Bypass Vulnerability in the Management Interface of Citrix NetScaler SD-WAN/CloudBridge 4000, 4100, 5000 and 5100 WAN Optimization Edition Appliances

Description of Problem A vulnerability has been identified in the management interface of the Citrix NetScaler SD-WAN/CloudBridge 4000, 4100, 5000 and 5100 WAN Optimization Edition appliances. This vulnerability, if exploited, could allow an attacker with access to the management interface of the...

Best Practices for Deployment of CITRIX SD-WAN

To configure the management access of SDWAN in a secure manner. https://docs.netscaler.com/en-us/citrix-sd-wan Citrix SD-WAN editions are typically deployed in an enterprise private network. We recommend that you deploy the Citrix SD-WAN solution wherein the management IPs are accessible only fro...

How to Restrict NetScaler Management Interfaces with ACLs

This article describes how to lock down the NetScaler management interfaces with ACLs. Background Customers wanting to run a secure environment should limit access to the NetScaler management interface as a best practice. Ideally, the management interfaces should be on isolated networks physical ...

PVS XDSW, Error: "(vsan) cannot complete file creation operation"

Symptoms: PVS console returns the error "vsan cannot complete file creation operation". CDF traces show exception "CreateWriteCacheDisk failed to CreateBlankVHD : Citrix.Xip.XipException: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBMFault;Erro...

How to hide drive letters with Windows registry

This article explains how to hide drive letters using registry key...

How to Remove the "Skip Check" Option from Post-Authentication and nfactor EPA Scans

This article describes how to remove the "Skip Check" option from EPA.HTML on post-authentication NetScaler Gateway EPA scan. The solution in this article is meant for X1, Default, GreenBubble and RfWebUI portal themes...

Event ID: 0 & Event ID:1 - Citrix Store cannot be created or added

Unable to create or add a store. Event ID: 0 & Event ID:1 Checking the event viewer on the Storefront server gives the following events- Also, unable to browse an existing store. "The webpage cannot be found."...

XenMobile BitLocker Policy for Windows 10 Desktop/Tablet

XenMobile BitLocker Policy for Windows 10 Desktop/Tablets BitLocker is a disk encryption feature that is built into Windows 10. It can be controlled via MDM policy beginning in Windows 10 1703 build. The policy CSP is available...

Error "Could not update master user list" while saving the LDAP Configuration on XenMobile server

Unable to save LDAP configuration and getting Error "Could not update master user list" For sample logs: 2017-08-21T09:21:30.411-0700 | 3811F15F6AE686BC | INFO | http-nio-14443-exec-11 | com.citrix.cg.identity.ldap.LdapManager | Given baseDN 'dc=domain,dc=example,dc=com'is valid:true...

CVE-2017-14602 - Authentication Bypass Vulnerability in Citrix NetScaler ADC and NetScaler Gateway Management Interface

Description of Problem A vulnerability has been identified in the management interface of Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway that, if exploited, could allow an attacker with access to the NetScaler management interface to gain administrative access to the...

How to generate the SecureHub device side logs

How to generate the SecureHub device-side logs and setup the correct debug level on them...

How to Capture a Memory Dump from a Provisioned Target in VMware Environment

This article outlines the process to generate a memory dump file from a provisioned target device in a VMware environment, thenusing vmss2core tool convert snapshot to .dmp file, which can be analyzed in windbg. This is a three-step process of which neither steps require any modification to the...

Generic USB Redirection after installing Citrix Receiver 12.7 for Mac on macOS High Sierra

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching...

FAQ: XenMobile Client Properties

Question: What does XenMobile Client properties do? Options to enable/disable client properties Answer : Client properties contain information that is provided directly to Secure Hub on user devices. Client properties are located in the XenMobile console inSettings Client Client Properties. Clien...

Cannot create Store service : An error occurred running the command: 'Install-DSStoreService2'

You might receive an error:An error occurred running the command: 'Install-DSStoreService2' when creating a new Store. Citrix Subscription store service fails to start intermittently...

No Published resources launching : Error Access Denied

On the VDA server event viewer - "Event: 1050 Connection validation failed on domain for user for reason Unlicensed"...

How to configure fingerprint authentication on XenMobile

How To configure fingerprint authentication?...

Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.

When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...

Queries regarding app intent and allowed URL schemes

While developing Enterprise app w.r.t app intent and allowed URL schemes we need to follow the below Guide . Android App- How to add Intent Filters for Deep Links, Read Data from Incoming Intents iOS App-How to Implement Custom URL Schemes. XenMobile 10.x Enterprise Apps iPa and APK...

Registration Request For Worker Was Rejected Due To An Unknown Error

New machines added to the XenDesktop Site failed to register. From the VDA Application logs it was found that the VDA wasdiscovering the Delivery Controller. On the Delivery Controller the below error is logged in the Application Event logs from Citrix Broker Service : Registration request for...

How to disable 'Delete account' option within Secure Hub

To disable the "Delete account" option within the Secure Hub for the environment with Auto Discovery ServicesADSenabled. Note : This can be done only for the environments with Auto Discovery ServicesADS enabled...

Failed to update listener certificate in XMS 10.6

While importing renewed SSL listener certificate on XMS 10.6 following error is observed on XMS debug logs. 2017-06-22T11:47:55.251+0300 | A7B895C5041828EC | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : listener . none...

How to collect ActiveSync device logs (EAS logs) from Exchange

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Removing application from delivery group.

When I remove an application from delivery group, the application is not uninstalling from device...

NetScaler Gateway 11.0 VPN Client and EPA Plug-in Does Not Work With Chrome Version 42 and Later

The Client and EPA Plug-ins don't work with the latest Chrome versions as support for NPAPI is disabled by default. The support will be deprecated entirely in Chrome version 45 in September 2015. From Chrome version 42, all NPAPI plugins will appear as if they are not installed. This will affect...

How Do I Load Balance FTPS Servers on a NetScaler ADC

This article describes how to load balance FTPS servers on a NetScaler ADC...

Secure Web cannot access external websites

Unable to browse external websites. Error " http 1.1 gateway timeout" on Secure Web. VPN mode : Full VPN Internal websites work fine...

XenMobile is unable to identify the group membership of users

Although XenMobile can find both user objects and group objects in Active Directory, XenMobile is unable to enumerate the group membership of user objects. This can result in no MAM resources being deployed unless they are bound to the 'All Users' Delivery Group. You may also find that resources...

Error : Certificate is Referenced by a CRL, OCSP Responder, vserver" When Deleting a Cert-key

Error : Certificate is referenced by a CRL, OCSP responder, vserver when trying to delete a cert-key even though it is not bound to any vserver , no links , OCSP present. Symptoms : The Citrix ADC may have broken the cert links and unlinked the certificate from vservers while attempting to delete...

WEM SQL Database is growing to over 20 GB

WEM SQL Database is growing to over 20 GB ---...

FAQ: XenMobile Licensing Model

Question: What is difference between XenMobile MDM edition Licenses and Enterprise Edition Licenses? Answer: XenMobile MDM Edition Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the...

Error "Set device encryption on device to use this app" on Android device

Apps install correctly and no issues are shown on the server. However, while opening the app on the device, the message "Set device encryption on your device to use this app " is displayed. The device storage is encrypted still we see this issue...

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director when user connected to static Desktops PVS+PvD in one Delivery Group. But when click the “Details” button under Activity Manager, the machine management options like “restart”, “shutdown” and “shadow” are all...

New SCSI Controller Causes Windows to Prompt for a Reboot After Installing the Device

When powering on a machine after changing to a new host, you are immediately presented with a dialog box saying: "You must restart your computer to apply these changes"...

WEM 4.4 -Transformer autologon is not launching the Agent at logon

WEM Transformer does not auto-launch after an end user logs onto a WEM Agent machine...

How to delete the Device Entry for a User directly from the SQL Database

For some reason like datacorruption or some null pointers, device information is not getting removed fromthe XenMobile Console. This can be deleted directly from the Database by running the below SQL command. Please take the DB back up before we run the below SQL query First obtain the Device ID...

App Layering/Unidesk: Boot failure after windows updates cmimcext.sys

Windows updates causes server to fail boot with error message file missing cmimcext.sys. BSOD with0xc000000f stop code. This can apply to a newly imported OS layer or to a new version of an existing OS layer...

While Launching HDX Applications from Secure Hub WorkStore Getting an Error: "Unsupported file type......."

The hdx applications are enumerated in the secure hub store but while launching the application we get error : "Unsupported file type : the provided ica file is malformed or otherwise invalid. Please ensure that the product you are using for launching is correct. Contact you administrator for...

Receiver For iOS 7.2.3 Smart card users are unable to launch VDA 7.13 applications

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Error: "The operation couldn't be completed HdxSdkErrorDomainSessionerror 8."...

WEM - how to setup load balancing via NetScaler for multiple WEM Brokers

Setup load balancing via NetScaler for multiple WEM Brokers...

App Layering PVS Agent error registering to ELM "Could not create SSL/TLS secure channel"

When configuring the App Layering Provisioning Services PVS Agent on the PVS server, the error"Could not create SSL/TLS secure channel" occurs...