5325 matches found
How to verify when WEM Agent applied CPU Clamping policy
Verify whether WEM Agent applied CPU Clamping policy...
Mouse and Keyboard functions become unresponsive when launching or refreshing agent if it is not bound to a WEM Configuration Set.
If the WEM agent, vuemUIAgent.exe, is launched or refreshed when it is not bound to a "Configuration Set" inside the WEM Administration Console, the keyboard and mouse functions lock. The WEM Agent in question is in the following screenshot: This is a known issue where keyboard/mouse hooks are no...
Guidance on configuring WEM settings per user/user groups
How to set up WEM configuration specifically for user/user groups...
WEM Agent Connection error: "Broker Server Name or Broker Port Error"
WEM Agent fails to connect to the WEM Broker and shows the following error when manually refreshing the WEM cache using this command: AgentCacheUtility.exe -refreshcache: "Broker Server Name or Broker Port Error"...
WEM - Some Agents are not showing in WEM Console Agent List
Only one machine at a time within a particular group of WEM Agent machines is showing in the Agent list inside the WEM Administration Console. All machines in this group are receiving policies from WEM whether they appear in this list or not 1: Upon first enumerating the Agent List from inside th...
WEM : "No available configuration source detected, Local cache Not Found or not initialized!"
WEM Agent not registering with WEM Broker and the following WEM Agent error is present in the Agent Session Logs: "No available configuration source detected, Local cache Not Found or not initialized!"...
MAM Enrollment failing with Error Message"Request Failed"
You will see the following error messages in the Secure Hub Logs: 2016-09-06T22:55:17.691+0400INFO 4called for store with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo=com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out ...
Some WEMs Agent are failing to check in with WEM Broker
Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...
WEM agent is not able to connect/synchronize with the WEM Broker Server
ISSUE: WEM Agent is not able to connect and synchronize with the WEM Broker servers ERRORS PRESENT: The WEM Agent session & Debug logs show the following error: Exception - AgentLocalCacheSync. : The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communicati...
How to enable/collect logs on WEM Agent machine
Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...
Error "Access is Denied" When Launching Published Applications or Desktops
Unable to launch published Desktop or apps. Error: Access denied Following event logs can be seeing on the VDAs: Source: Citrix Desktop Service Event ID: 1050 Message: Connection validation failed on domain domain.local for user username for reason "Unlicensed" Studio reports all licenses being...
How to enable/collect logs on WEM Broker
Enable logging on WEM Broker servers...
Local Application Access With PREFER Keywords
Application will launch within ICA channel even if it's installed locally on VDA itself...
How to resolve "A general system error has occurred:vim.fault.genericvmconfigfault" error
You may receive an error when performing any operation on a Unidesk machine, including backups or even just powering the machine on: A general system error has occurred:vim.fault.genericvmconfigfault If your investigation leads you to check the snapshot configuration, and the snapshots are just...
WEM Profile Settings are very delayed in applying to an end user session
WEM Profile Settings are very delayed in applying to an end user sessions...
How to enroll windows 10 devices
How to enroll Windows 10 in XenMobile...
WEM admin console fails to connect with error: Error while connecting to the specified Infrastructure Server
The WEM Administration Console errors out while connecting to the broker with a generic error: "Error while connecting to the specified Infrastructure Server". Looking into the the WEM admin console debug logs %userprofile%\Citrix WEM Console Trace.Log the following error is reported: Exception -...
Seamless application window incomplete display in Dual-Monitor Windows 10 client
Customer launched a seamless application in a Dual-Monitor Windows 10 client. However, half of the application window is filled with black image...
How to disable SSL protocols on XenMobile server
XenMobile Server by default supports SSL protocols TLSv1.0, TLSv1.1, TLSv1.2. We can disable or enable the protocols from the XMS CLI console...
Profile installation failed. Profile failed to install.
On iOS devices, we receive the error profile installation failed while trying to install the Second profile...
Unable to import App Layering OS Layer to ELM from vSphere
After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...
App Layering/Unidesk V2: Migrating a Unidesk System to a Different VMware vCenter
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Bitlocker Device Policy
Windows 10 Enterprise includes a disk encryption feature called BitLocker, which provides extra file and system protections against unauthorized access of a lost or stolen device. For more protection, you can use BitLocker with Trusted Platform Module TPM chips, version 1.2 or later. A TPM chip...
How to debug icon cannot be displayed in storefront webpage
This article describes how to debug the issue of icon not be displayed in storefront web page...
CVE-2017-14602 - Authentication Bypass Vulnerability in the Management Interface of Citrix NetScaler SD-WAN/CloudBridge 4000, 4100, 5000 and 5100 WAN Optimization Edition Appliances
Description of Problem A vulnerability has been identified in the management interface of the Citrix NetScaler SD-WAN/CloudBridge 4000, 4100, 5000 and 5100 WAN Optimization Edition appliances. This vulnerability, if exploited, could allow an attacker with access to the management interface of the...
Event ID: 0 & Event ID:1 - Citrix Store cannot be created or added
Unable to create or add a store. Event ID: 0 & Event ID:1 Checking the event viewer on the Storefront server gives the following events- Also, unable to browse an existing store. "The webpage cannot be found."...
Error "Could not update master user list" while saving the LDAP Configuration on XenMobile server
Unable to save LDAP configuration and getting Error "Could not update master user list" For sample logs: 2017-08-21T09:21:30.411-0700 | 3811F15F6AE686BC | INFO | http-nio-14443-exec-11 | com.citrix.cg.identity.ldap.LdapManager | Given baseDN 'dc=domain,dc=example,dc=com'is valid:true...
How to hide drive letters with Windows registry
This article explains how to hide drive letters using registry key...
PVS XDSW, Error: "(vsan) cannot complete file creation operation"
Symptoms: PVS console returns the error "vsan cannot complete file creation operation". CDF traces show exception "CreateWriteCacheDisk failed to CreateBlankVHD : Citrix.Xip.XipException: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBMFault;Erro...
How to Remove the "Skip Check" Option from Post-Authentication and nfactor EPA Scans
This article describes how to remove the "Skip Check" option from EPA.HTML on post-authentication NetScaler Gateway EPA scan. The solution in this article is meant for X1, Default, GreenBubble and RfWebUI portal themes...
How to Restrict NetScaler Management Interfaces with ACLs
This article describes how to lock down the NetScaler management interfaces with ACLs. Background Customers wanting to run a secure environment should limit access to the NetScaler management interface as a best practice. Ideally, the management interfaces should be on isolated networks physical ...
Best Practices for Deployment of CITRIX SD-WAN
To configure the management access of SDWAN in a secure manner. https://docs.netscaler.com/en-us/citrix-sd-wan Citrix SD-WAN editions are typically deployed in an enterprise private network. We recommend that you deploy the Citrix SD-WAN solution wherein the management IPs are accessible only fro...
XenMobile BitLocker Policy for Windows 10 Desktop/Tablet
XenMobile BitLocker Policy for Windows 10 Desktop/Tablets BitLocker is a disk encryption feature that is built into Windows 10. It can be controlled via MDM policy beginning in Windows 10 1703 build. The policy CSP is available...
CVE-2017-14602 - Authentication Bypass Vulnerability in Citrix NetScaler ADC and NetScaler Gateway Management Interface
Description of Problem A vulnerability has been identified in the management interface of Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway that, if exploited, could allow an attacker with access to the NetScaler management interface to gain administrative access to the...
Generic USB Redirection after installing Citrix Receiver 12.7 for Mac on macOS High Sierra
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching...
How to Capture a Memory Dump from a Provisioned Target in VMware Environment
This article outlines the process to generate a memory dump file from a provisioned target device in a VMware environment, thenusing vmss2core tool convert snapshot to .dmp file, which can be analyzed in windbg. This is a three-step process of which neither steps require any modification to the...
How to generate the SecureHub device side logs
How to generate the SecureHub device-side logs and setup the correct debug level on them...
Storefront 3.7 - Need's To Have Friendly Name Show Up Instead Of Delivery Group.
When he opens the Storefront it will give him the Delivery Group Name but he needs the VM name to show up...
FAQ: XenMobile Client Properties
Question: What does XenMobile Client properties do? Options to enable/disable client properties Answer : Client properties contain information that is provided directly to Secure Hub on user devices. Client properties are located in the XenMobile console inSettings Client Client Properties. Clien...
Cannot create Store service : An error occurred running the command: 'Install-DSStoreService2'
You might receive an error:An error occurred running the command: 'Install-DSStoreService2' when creating a new Store. Citrix Subscription store service fails to start intermittently...
No Published resources launching : Error Access Denied
On the VDA server event viewer - "Event: 1050 Connection validation failed on domain for user for reason Unlicensed"...
How to configure fingerprint authentication on XenMobile
How To configure fingerprint authentication?...
Queries regarding app intent and allowed URL schemes
While developing Enterprise app w.r.t app intent and allowed URL schemes we need to follow the below Guide . Android App- How to add Intent Filters for Deep Links, Read Data from Incoming Intents iOS App-How to Implement Custom URL Schemes. XenMobile 10.x Enterprise Apps iPa and APK...
Registration Request For Worker Was Rejected Due To An Unknown Error
New machines added to the XenDesktop Site failed to register. From the VDA Application logs it was found that the VDA wasdiscovering the Delivery Controller. On the Delivery Controller the below error is logged in the Application Event logs from Citrix Broker Service : Registration request for...
XenMobile is unable to identify the group membership of users
Although XenMobile can find both user objects and group objects in Active Directory, XenMobile is unable to enumerate the group membership of user objects. This can result in no MAM resources being deployed unless they are bound to the 'All Users' Delivery Group. You may also find that resources...
Failed to update listener certificate in XMS 10.6
While importing renewed SSL listener certificate on XMS 10.6 following error is observed on XMS debug logs. 2017-06-22T11:47:55.251+0300 | A7B895C5041828EC | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : listener . none...
How to disable 'Delete account' option within Secure Hub
To disable the "Delete account" option within the Secure Hub for the environment with Auto Discovery ServicesADSenabled. Note : This can be done only for the environments with Auto Discovery ServicesADS enabled...
How Do I Load Balance FTPS Servers on a NetScaler ADC
This article describes how to load balance FTPS servers on a NetScaler ADC...
NetScaler Gateway 11.0 VPN Client and EPA Plug-in Does Not Work With Chrome Version 42 and Later
The Client and EPA Plug-ins don't work with the latest Chrome versions as support for NPAPI is disabled by default. The support will be deprecated entirely in Chrome version 45 in September 2015. From Chrome version 42, all NPAPI plugins will appear as if they are not installed. This will affect...