Error: "Cannot complete your request" while accessing on premise XenApp 7.9 Resources by a user from Azure Active Directory.

When users from Azure domain are trying to access resources published via XenApp 7.9 on your premise, they receive this error: "Cannot complete your request". On looking at the Storefront debug logs, you see that storefront does a Callback: 00001779 3:27:23 AM 8248 Authenticate Perform callback A...

XenCenter shows "XenServer tools not installed" even though the Tools are updated.

XenCenter shows virtualization state as " Xentools not installed " Network of the VM shows - Unknown No option in XenCenter to shutdown , reboot or suspend the VM , but only force shutdown and force reboot...

Windows Modern Apps are not launching with Profile Management enabled

Certain Windows 8.x Modern Apps such as PC Settings are not launching with Profile management UPM enabled. If UPM is disabled via Policy and a new user logs on to the PC, the Modern App for PC Settings launches as expected...

Active Directory functional level 2012 Support in PVS

PVS 7.6+- It is not specifically stated in the System Requirements for PVS: http://docs.citrix.com/en-us/provisioning/7-6/pvs-requirements.html, but it is supported. When deploying XenDesktop/XenApp 7.6 in your environment and using PVS 7.6 as a means of provisioning, settingthe Functional Level ...

How to Prevent Secure Hub Uninstallation on Android and iOS Devices

This article describes different methods torestrict the Secure Hubapp removal from the enrolled device...

How to Control Receiver Self-Service.exe Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...

Unable to Propagate Changes After Upgrade from StoreFront 3.5 to 3.6

Unable to propagate changes after upgrade from StoreFront 3.5 to 3.6. Log Name: Citrix Delivery Services Source: Citrix Configuration Replication Service Date: 6/27/2016 9:39:26 AM Event ID: 19 Task Category: 2801 Level: Error Keywords: Classic User: N/A Computer: XXXXX.XXXXX.XXXXX Description:...

Provisioning Services: Support Statement for Multiple PVS Farms pointing to different Databases in one Subnet

Question: Can we boot targets using PXE boot in Subnet where we have 2 PVSServer in 2 different farms pointing to different database? Answer: This is not supported because when targets boot using PXE services, it broadcasts a packet and if it contacts a PVS Server which does not have entry for...

FAQ: Can the Store Name be Renamed on StoreFront?

Q: Can the store name be renamed on StoreFront? A : Renaming the StoreFront Store name is not supported. To workaround this issue create a new Store. Note : It is also not recommended to delete the Default Store.There have been issues reported with authentication when the default store is deleted...

Error: "Cannot Start App. Please contact your help desk." When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when launching app through Receiver: Cannot Start App. Please conta...

"not a PRIVILEGE users" while accessing internal web link through XenMobile

On XenMobile 10 internal websites are published as web link . Proxy is configured in the environment and traffic policies are added on the NetScaler Gateway . Customer wants to send external traffic to go through proxy and skip the internal websites from going through the same. When users are...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...

Unable to Communicate With Hypervisor When Using XenDesktop Setup Wizard

Unable to Communicate with Hypervisor when using XenDesktop Setup Wizard. Logs display, "object reference not set to instance of an object" When running XenDesktop Setup Wizard, error states, "cannot connect to hypervisor" Logs shows an error when checking a particular hosting unit. Checked Host...

Configuring XenMobile for Certificate and Security Token Authentication

In highly secure environments where usage of LDAP credentials outside of an organization in public or insecure networks is considered a prime security threat for the organization, two-factor authentication using a client certificate and a security token is an option. You can configure NetScaler s...

Configuring KMS Licensing for Windows and Office

This article contains information for administrators about configuring Citrix Provisioning , formerly Provisioning ServicesPVS 5.6 Service Pack 1 or later target devices that are using the Microsoft Key Management Server KMS in their environment. Background KMS can be configured on the virtual di...

StoreFront 3.0: MMC snap in error when attempting to Set Unified Experience as Default

Storefront 3.0 gives an MMC snap in error when attempting to Set Unified Experience as Default...

PVS Targets Displays Blue Screen With Error Code 7B On Xenserver 6.1 and Later

PVS targets give a blue screen error code 7B when on Xenserver 6.1 or later hypervisor...

Unable to Access StoreFront Portal When TLS 1.0 is Disabled on NetScaler Gateway

Unable to access StoreFront portal when TLS 1.0 is disabled on NetScaler Gateway virtual server...

How to Install a License on NetScaler VPX on Microsoft Azure During First Log on

This article describes how to install a license on NetScaler VPX on Microsoft Azure during first logon. Requirements Access to the NetScaler VPX on Microsoft Azure management console...

Receiver for Mac Support on macOS Sierra (macOS 10.12) Beta Builds

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Citrix Receiver for Mac team is working on product updates to support the upcoming release ofmac...

Citrix ADC Networking and VLAN Best Practices

The ADC uses VLANs to determine which interface should be used for which traffic. In addition, ADC does not participate in Spanning Tree. Without the proper VLAN configuration, the ADC is unable to determine which interface to use and it can function more like a HUB than a switch or router in the...

StoreFront errors with "Cannot complete your request" & event log "Failed to run discovery"

While users attempt to connect to the Receiver for Web site and enumerate applications published, the page displays an error "Cannot Complete your Request". Below errors will be seen in the DebugView logs: Citrix.Web.DeliveryServicesProxy.ConfigLoader.DiscoveryServiceException: An error occurred...

Troubleshooting Checklist: In Secure Mail, a “Verify your Single Sign-On credentials” error appears

Do the following: 1. Collect the Secure Mail application logs. 2. If you see the following message in the client logs, set clientCertificateMappingAuth to enabled in IIS on the Exchange Server. For more information, refer to the FAQ section of the Secure Mail Test Application. AUTH Request...

Troubleshooting Checklist: Cannot get required apps on an iOS device

If the APNSpush is not working, ask the following questions: Are port 2195 and outbound port 2196 open from the company network to reach the APNs? Is the APNs certificate valid? Are the APNs and App Store IP addresses are not present hardcoded in the host entry of the XenMobile? If there is a pro...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...

Troubleshooting Checklist: Emails are not syncing in Secure Mail, or email folders are not found, or Secure Mail is prompting users for a password multiple times

Do the following: Run the Secure Mail Test troubleshooting tool that finds issues with Active Sync policy configurations. For details, see Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Collect Secure Mail logs. In the Secure Mail logs, i...

Troubleshooting Checklist: In Secure Mail, a "Cannot authenticate to the server <FQDN> because the certificate is not valid” error appears

Do the following: Ensure that the certificate chain is valid and that the configuration is complete on the Exchange Server. Try to connect the native email client with the same Exchange Server. If it works as expected, the issue is with client certificate configuration on the XenMobile server Onl...

Users experience undesirable behaviour like profile corruption, data loss with Profile Management

Users may Experience Profile corruption, slow logons, data loss or unexpected behaviour if using profiles from differing Windows version as Roaming or UPM profiles...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a Cloud Bridge Appliance in Virtual Inline Mode with additional internet link enabled with Internet Services. This deployment serves the requirement where we do not need the traffic intended for internet access to traverse the virtual path between the site...

Restrict StoreFront to Only Use TLS 1.1 and Above

To restrict StoreFront to only use TLS 1.1 and above, complete the server OS registry modification as mention in the following Microsoft TechNet article - https://technet.microsoft.com/en-us/library/dn786418.aspxBKMKSchannelTRTLS11...

Where to Locate and Download Citrix Product Software

This article provides instructions on where to locate and download product software. Requirements To acquire software for products purchased you must log in to your Citrix My Account with a username and password associated to the account that the product resides in. Background Most products requi...

Process Shows "Starting Application", Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to launch an application from and iOS device using the browser or the Citrix Receiver, t...

How to manually join a new Controller to an existing site

Joining a new controller to an existing site...

How To perform Emergency Network Reset on Citrix Hypervisor/XenServer

To configure or restore the management interface from either XSCONSOLE or from CLI command-line interface...

Provisioning Server 7.6: Error- “vDisk is locked. 0xffff8017”

The vDisk is locked with the following error message: “vDisk is locked. 0xffff8017”...

How To: Configure UPM to save password in Internet Explorer

Users are unable to save passwords in Internet Explorer if their profile is managed by UPM...

Error: "Error Id: XDDS:F05685F3" Connection To Existing License Server Fails After License Server Upgrade to 11.11.1 v2

Connection to existing production license server XenDesktop 7.5 fails after License Server upgrade to 11.11.1. New XenDesktop 7.5 environment. Upgraded existing license server to 11.11.1 build 13017 Current XenApp 6.5 environment continued to function New DDC is fails to connect to the license...

Unable to Log on to XenMobile Admin Console Using Administrator Account

Not able to log on to XenMobile Server web console with administrator account. The following errors are noticed in the logs: 2016-04-06T09:31:08.358+0800 | EDC68337B8501EEC | WARN | http-nio-14443-exec-9 | ZDMAuthenticationProvider | Could not find administrator 2016-04-06T09:31:08.359+0800 |...

Getting Started with Citrix Secure Web

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Web. Navigation: What is Citrix Secure Web? Citrix Secure Web MicroVPN Connection Modes Supported Web Technologies Configure Citrix Secure Web and Proxy Servers MicroVPN...

Error while running Configuration wizard : "There are no existing farms that you have access rights to"

We see the following error on running through Configuration Wizard : "There are no existing farms that you have access rights to"...

Delete Users from XenMobile Database

For XenMobile environment 10.4 and below, we do not have the option to delete the user from the console.You will have to delete the user from the database manually. Use the following SQL query to delete all rows associated to a single user within XenMobile Server. Important! Ensure to back up the...

How to Publish Windows Explorer.exe with Specific Drives, Folders, or URLs

This article describes how to publish specific drives and folders as it is not recommended to publish Explorer.exe directly. Notes: Microsoft does NOTrecommend running Explorer.exe as a published application because the published Explorer.exe application runs as a separate process with restricted...

Error: "App Not Available" when launching iOS XenMobile Apps

When attempting to launch an MDX wrapped application, you will receive the error "App Not Available". This error is due to an invalid iOS Public App Store application description. The description that is pre-populated from Public App Store includes a datalink escape character that is not supporte...

How to forward client IP to back-end server using "x-forwarded-for" header on Citrix ADC

To forwardClient IP to Back-End Server Using "x-forwarded-for" Header...

How to configure Desktop or Start Menu shortcuts With Citrix Receiver 4.x

Steps to configure Desktop or Start Menu shortcuts...

Error: "Virtual Disk is Owned By Control Domain" in XenServer

- Storage Repository shows a virtual disk attached to a "Control Domain" - VDIs cannot be deleted with errors that the VDI is not managed by this host. - Multipathing cannot be enable on the SR because the VDIs are not managed by this host...

FAQ: Time-Out with Password Caching on XenMobile

Question : What is the expectations of time-outs with the combinations of Enable Password Caching on XenMobile Server? Answer : Enable Password Cache : false Secure PIN authentication on XenMobile Apps after INACTIVITYTIMER expires. Active Directory password authentication on Secure Hub when...

Error: "Cannot Add Account" While Configuring StoreFront Beacons

Using discovery document fails with error"cannot add account"...

Error: "1603: Fatal error during installation" When Upgrading StoreFront 3.0.1 to 3.5

The following error is displayed when upgrading StoreFront from version 3.0.1 to 3.5: Error 1603: Fatal error during installation...

How to Import/Export vDisk

How to Import/Export vDisk...