5314 matches found
Bluefin (Ingenico) IPP320 failing to communicate with Sage Exchange Desktop via ICA Channel Serial COM Port
Serial COM port redirected device Bluefin Ingenico IPP320 with encryption, fails to complete the communication with the Sage Payment Solutions...
How to restrict users to access device settings on Samsung devices in KIOSK mode
Restrict users to access device settings in Samsung KIOSK mode...
Error: "500 Internal Server" when Clicking on 'Edit' for a Device on XenMobile
When selecting a device under Manage r Devices and clicking on Edit. Customer is receiving the Error: 500 Server Internal Error exid:16C0...
App Layering: Failed to Reattach Disks to the Desktop that were Temporarily Attached to the CachePoint Appliance
The error appears when rebuilding a desktop...
The DB user's privilege on XenMobile server
Question: What kind of privilege is required for admin which requires when XenMobile DB configuration is done. Answer: Account needs to have the below privileges or else XenMobile cannot do certain action without the permission on the DB. db owner db creator public...
XenMobile Server - Netscaler Gateway Credential certificates (PKI) do not auto renew within the 60 days renewal time set
Question : XenMobile Server - Netscaler Gateway Credential certificates PKI do not auto renew within the 60 days renewal time set ? Answer : The NetScaler Gateway Credentials certificates are the user certificates which are directly bound from the Credential Provider to the NetScaler Gateway. Hen...
Receiver install error "DVCRenderingAdapter.dll failed to register"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While installing Receiver, users may encounter an error like: "DVCRenderingAdapter.dll failed to...
StoreFront 3.12.1000.1 - Customize the browser tab name when browsing the SFWeb URL
Renaming the browser tab name when browsing the SFWeb URL...
XenMobile: Usage of iPhone X FaceID feature
Question: Is the iPhone X feature of FaceID supported in XenMobile? Answer: Yes, FaceID authentication is supported with XenMobile. iPhone X FaceID uses the same APIs as the Touch ID feature in other iOS devices. Question: Will there be merge of both functions Touch ID and FaceID, since it depend...
"Updates for other Microsoft products when I update Windows" Grayed out in Windows 10
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[NetScaler Gateway Trace Study] - App Launch Through NetScaler Gateway
This trace study looks at a successful application launch via NetScaler Gateway. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 Client: 10.90.41.87 SF: 192.168.0.6 XA: 192.168.0.3...
XenMobile : DEP enrollment failing with an Error "Invalid Profile"
While attempting to reset the DEP device, user gets to the Remote Management page and sees an error: Invalid Profile...
Keyboards Fail to Map in ICA Sessions From Non-Windows Receivers such as Mac, Linux and HTML5
After an in-place upgrade of Remote PC VDA's from version 5.6.400 to 7.6.300 keyboards would fail to map in ICA sessions from non-Windows Receivers such as Mac, Linux, and HTML5...
vDisk Lost Properties in PVS Console
vDisk lost properties in PVS consoleafter move vDisk to individual file server with MS DFS enabled,vDisk is shown as No server and filesize can not be identified...
How to use and troubleshoot NVIDIA vGPU XenMotion with XenServer
This article provides the methods to use and troubleshoot NVIDIA vGPU XenMotion feature...
How to verify if AutoDiscovery is Enabled for a Domain in Citrix AutoDiscovery Service for Citrix Endpoint Management
After enabling the ADS service for Citrix Endpoint Management mostly we would need to try enrolling a device to validate the ADS is enabled.Alternatively, we could verify the same in a different way...
How to Enroll Windows 10 Desktops/Laptops to XenMobile
This article will help you to enroll Windows 10 Desktops/Laptops to XenMobile...
How to Verify Password for an Encrypted SSL Certificate Key File
This article explains how to use OpenSSL to decrypt a keyfile that was encrypted by a password. Background On NetScaler, when creating an RSA Key, you can change the PEM Encoding Algorithm to DES3 and enter a permanent Passphrase. This encrypts the keyfile and protects it with a password or pass...
Receiver 4.9 - Receiver configured with SSON constantly prompting for login when connected to external network
Citrix receiver for Windows 4.9 on Windows 10 client is constantly prompting for username and password when users are connecting from external network. This issue does not happen on Windows 7 with an older Citrix receiver installed. Citrix receiver functions normally when the client is connected ...
App Layering 4.X - how to change ELM appliance administrator password
App Layering 4.X - how to change ELM appliance administrator password...
Troubleshooting Gateway Insight on NetScaler MAS
Troubleshooting Gateway Insight on NetScaler MAS...
GEO Mapping Issues on NetScaler MAS
GEO mapping issues on Citrix ADM...
Cannot See HDX, TCP, Gateway, and Web Insight Data on NetScaler MAS
Cannot see HDX, TCP, Gateway, and Web Insight data on NetScaler MAS...
Syslog Events Not Recorded on Syslog Page of NetScaler MAS
Syslog events not recorded on syslog messages page of NetScaler MAS...
How to use NetScaler appliance to avoid Layer 7 DDoS attacks
This article describes how to use a NetScaler appliance to avoid layer 7 DDoS attacks when there is no dedicated device to protect from DDoS attacks...
How to View Active Users Sessions Connected to Specific Citrix Gateway vServers
This article helps you identify active user sessions connected to Citrix Gateway vServers. This solution will work on allCitrix Gateway firmware versions...
How to Install and Collect ADB logs on android device
Requirement is to download the ADB software in order to take real time logs from the Android device...
Error : "Cannot Connect to Server" with Citrix Receiver for Mac 12.7, Unable to Launch Applications
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Mac Receiver 12.7: Unable to launch application Error: "Cannot connect to server" while connecting...
Can't import Gold VM into App Layering, it says "The virtual machine template cannot have any attached disks."
You are trying to import a new Gold VM to be an OS layer. The first thing you need to do is create a Connector. In the Connector, you see the field for Template, and you try to select your Gold VM there. When you test it, it fails saying one of these: "The virtual machine template cannot have any...
How to troubleshoot the Citrix Provisioning Services server
Provisioning Services PVS is software streaming technology that delivers patches, updates and other configuration information to multiple virtual desktop endpoints through a shared desktop image. It centralizes virtual machine management while reducing the operational and storage costs of a...
Enable Alt-Tab Hotkey Within A Citrix Desktop Session - Citrix Workspace App
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Executing ALT+TAB keys, toggles opened applications on endpoint machine instead of Citrix Desktop...
App Layering - Best Practice for Printing
Best practice and guideline for printing in 2.x and 3.x. Create a printer layer for your printers for ease of updating and troubleshooting any problems Layering of printer drivers is recommended Use inbox drivers vs. 3rd party drivers Create a GPO or logon script to define a default layer...
VDI desktop is consuming multiple RDS licenses.
Multiple per device RDS CALS are issued to the same VDI...
Configure StoreFront with OKTA
This article illustrates how to configure StoreFront to use OKTA for authentication using SAML metadata exchange...
Windows 10 April 2018 Update (v1803) – Citrix Known Issues
Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On April 30, 2018, Microsoft released its latest Semi-Annual Channel release for Windows 10 called 'April 2018 Update' v1803. This article is intended to capture known issues with Windows 10 v1803 tha...
Error: "StoreFront MMC could not create the snap-in. The snap-in might not have been installed correctly"
StoreFront Management Console opens with the error message"MMC could not create the snap-in. The snap-in might not have been installed correctly"...
Pool update does not complete when CPU feature set has changed
When applying a hotfix that contains CPU feature setchangesto a XenServer host or pool that has running VMs, the XenCenterInstall Update wizard might stop after installing the update on one or more of the hosts and display the following error: The host does not have some of the CPU features that...
XenMobile Samsung Knox and Android for work integration
XenMobile + Samsung Knox bulk enrollment + AFW integration CurrentlyKnox bulk enrollment and Android for Work enrollment are not supported in conjunction with each other – only one of them can be chosen as the enrollment mode. Created an Enhancement Request to include this feature in the Roadmap...
App Layering/Unidesk: Desktops Blue-screen with "IRQL_NOT_LESS_OR_EQUAL" STOP 0x0000000A
Desktop will appear to become unresponsive to the end-user, but if you look at the VM console, you will see that it's actually blue-screening with STOP 0xA. Analysis of the dump file will point to unirsd.sys...
How to get the traces for Citrix Receiver for Windows (Store) 4.10
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to get traces for Citrix Receiver for Windows Store 4.10 edition...
How to Include a Static IP in .ica File
How to include a static IP in .ica file...
FAQ: Single-Step Upgrade for SD-WAN Appliances to 9.3.x
Question: Should I use .tar.gz, or single step upgrade .zip package to upgrade to 9.3.x from my current version 8.1.x, 9.1.x, 9.2.x? Answer: Use the .tar.gz files of the concerned platforms to upgrade the SD-WAN software to 9.3.x. After the SD-WAN software is upgraded to 9.3.x version, perform...
How to Collect Diagnostic Data on NetScaler SD-WAN Appliance
This article describes how to capture diagnostic data on NetScaler SD-WAN WANOP appliance using Graphical User Interface GUI...
Error "Windows cannot verify the digital signature for this file referencing unirsd.sys
When trying to edit a layer or publish an image with any Elastic Layering option turned on basically, any operation where our filter drivers are involved, the machine will have a boot failure, referencing File: \Windows\system32\DRIVERS\unirsd.sys, Status: 0xc0000428, Info: Windows cannot verify...
SDWAN 4000 SE- VWAN service is disabled automatically on SDWAN
MCN not working properly as the Virtual WAN Service got disabled itself. Dashboard showing the following error message: Error: Disabled by dpdkdaemon due to hardware initialization failure 4 times. The Citrix Virtual WAN Service was disabled...
Blocking Windows Update from going to the next Windows 10 Feature Update (for example 1703 or 1709)
Citrix App layering, and probably other Citrix products, may not yet support the very latest version of Windows 10. For instance, Windows 10 1703 Creators Edition was not supported in App Layering until version 4.8. Unfortunately, "Feature Updates" are hard to block, because the Windows Update UI...
How to script removing and rescanning "Ghost NIC" devices in Windows
It's sometimes necessary to run DevMgr in "nonpresent device" mode to remove all nonpresent NIC devices, and sometimes the present NIC too, and then rescan the network to fix problems. It's possible, using the Microsoft Windows Development Kit tool DEVCON.EXE, to script this operation if you know...
How to use tagged VLAN Network on management interface
This article introduces the configuration details of using tagged VLAN network on management interface on different use scenarios...
XenDesktop Setup Wizard completes without error, but there's no VM has been created in Hyper-V SCVMM
XenDesktop Setup Wizard completes without error, but no VM has been created in Hyper-V SCVMM. And there's noparticular error messages from CDF trace either...