Storefront monitor is down

The customer refer to https://docs.citrix.com/en-us/citrix-adc/current-release/load-balancing/load-balancing-builtin-monitors/monitor-citrix-sf-services.html to configure a user monitor for storefront service probe, but storefront service shown down; If binding TCP monitor to storefront service, ...

CWA for Android: Users cannot upload file in Websites delivered through Secure Private Access

File upload options in websites published via Secure Private Access are disabled when accessed via CWA for Android...

Driver Disk for Qlogic qla2xxx 10.02.07.00-k - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Version ---|--- qla2xxx| 10.02.07.00k Note: If you use Dell hardware, ensure that you...

Cannot create CS vServer via GUI - Error "Invalid argument [disallowserviceaccess]"

Cannot create CS vServer via GUI - Error "Invalid argument disallowserviceaccess"...

What is Citrix ADC TCP retransmit timeout (RTO) value

You may need to know Citrix ADC's TCP retransmit timeout RTO for troubleshooting retransmission issues...

CWA for Android: We were unable to tunnel through the proxy

Viewer of CWA for Android fail to establish connection to VDA with below given error message We were unable to connect through the proxy. Error - 0 Logs show following error logs 02-10 05:44:55.989 1117 28821 W System.err: Caused by: android.system.GaiException: androidgetaddrinfo failed: EAINODA...

VDA Registration in Citrix Cloud Explained

This article explains how to register your cloud VDA...

[Citrix ADC] How to change password for local user

This article describes the method to change password of local user on Citrix ADC...

WEM deletes registry set by a GPO

Administrator restricted some application execution say PowerShell, Command Prompt through Group Policy which sets following registry and WEM delets it. HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowRun...

PVS Wizard fails to connect to Cloud

In the process of using a PVS Wizard, after entering your credentials to connect to Citrix Cloud, you might see this error: "Cannot connect to the Citrix Virtual Desktops Controller at : Citrix Virtual Desktops FullAdmin or MachineAdmin permission required." Following the below steps 1. If Remote...

Launching Issues using Workspace App for iOS Client Devices - Session error 8

iOS Client Devices cannot launch Published App through Workspace App "The operation couldn't be completed - HdxSdkErrorDomainSession error 8 "...

Remote Desktop License Issue with RDS Per Device CALs

Users might see the following error message. Remote Desktop License IssueThere is a problem with your Remote Desktop License, and your session will be disconnected in 60 minutes. Contact your system administrator to fix this problem Screenshot: It occurs when VDA uses RDS Per Device CALs, User...

Notice of Change Announcement: EOL MicroApps

Citrix Systems announces End of Maintenance EOM and End of Life EOL milestones for MicroApps. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy. Microapps service deprecation The announcements in this article are intended to...

Fslogix Roaming Profile Failing To Load On Windows 10 AWS Hosted VDA

Fslogix roaming profile failing to load on windows 10 AWS hosted VDA Issue was reprodubile in RDP session as well The below errors were logged in the event logs: Operation: FSLogixLogonPROFILE, SessionId: 3, ErrorCode: 1168, Detail: Logon failed, Please check logs and tracelogging and verify that...

MPX ADC 13.1 ns_hw_err.bash not working with error : HDD ERROR: HDD not found during boot

For MPX ADCs with firmware version 13.1: Build21.50+ Users got the following “HDD not found during boot” error when doing nshwerr.bash check. root@ns /netscaler/nshwerr.bash HDD ERROR: HDD not found during boot Filesystem 1024-blocks Used Avail Capacity Mounted on /dev/md0 523292 507208 5620 99% ...

Control domain memory leak issue on Citrix Hypervisor 8.2 with ixgbe driver version 5.5.2

When using intel NIC driver ixgbe version 5.5.2, OOM killer is killing XAPI process very frequently...

Citrix Gateway Service Points of Presence (PoPs) – Citrix Cloud Japan

In order to ensure business continuity and assure the quality of service for customers using Citrix Gateway service with Citrix Cloud Japan, Citrix provides the following Points of Presence PoPs for Citrix Cloud Japan customers. Customer actions Customers who may have hard-coded the FQDN or IP...

Cannot start app **** - Issue when Storefront STA's configure as https.

Issue accessing the url of storefront store through Citrix ADC. Users are able to access storefront, but when users try to open any application it gives an error: Cannot start app However, when accessing the storefront url internally using store URL, all the applications open without problems,...

Frequently Overlooked Settings to Improve Graphics Performance for XenApp, XenDesktop, Receiver Technologies

This article provides an overview of frequently overlooked or misconfigured settings that can be used to enhance graphics performance in XenDesktop, XenApp, and the Citrix Receiver. Background Throughout the life of XenApp and XenDesktop, the combination of many factors such as the architecture o...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 8

Package name: xms10.13.0.10817.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only zReplaces: xms10.13.0.10723.bin, xms10.13.0.10603.bin, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin. Date: April 2022 Languages...

Windows 10 Endpoints Are Not Redirecting Input Devices Properly And Output Redirection Works Fine

This Local Policy Settings must be enabled within the VDA and Endpoint: Local Group Policy Editor: "Computer Configuration Administrative Templates Windows Components Remote Desktop Services Remote Desktop Session Host Device and Resource Redirection" Allow Audio And Video Playback Redirection...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 5

Package name: xms10.14.0.10521.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: March 2022 Languages supported: English US Important notes about this update As a best...

Published application hangs during Session Reconnect

The user logs on to the Receiver for Web site by a browser and Launch the Published application. The Client is configured to enter into Hybernation Sleep while it is not used. When the client resumes from sleep, the application is in hung state...

Citrix PVS 1912: VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule

VDA servers boot fails randomly by error "PXE -32: TFTP open timeout no operating system found" during Restart schedule...

Secure Hub fails to authenticate with Citrix Gateway 13.0 83.27 when using an Advanced Authentication policy for LDAP

Secure Hub shows the following error when trying to connect to Citrix Gateway: "You may need to contact your administrator to verify your sign-on credentials". Closer inspection of network traffic through Citrix Gateway shows that there is no 'Set-Cookie' response found in the reply to "GET...

Failed to start XenServer system with a new grub.cfg copied from another XenServer host.

Customer deleted grub.cfg by mistake, and copied the file from other host, but the affected host cannot boot now...

Android Enterprise: Allow cross file copy and paste policy not working as expected after Citrix Endpoint Management upgraded to 22.2.0 (or later).

Customers who's restriction policy setting "Allow cross file copy and paste" is not working as expected after Citrix Endpoint Management CEM upgraded to 22.2.0 or later release...

Access to XMLHTTPRequest at <URL> from origin <URL>has been blocked by CORS policy

When navigating to load balanced VIP, 'Cannot Complete Your Request' is seen .HAR file will showAccess to XMLHTTPRequest at from origin has been blocked by CORS policy...

After upgrading to XS71ECU2065, failed to create vm snapshot

1. All vms with data on nfs Tintri storage take snapshot failed: 'The SR failed to complete the operation.' 2. The issue occurs on 3 pools with the same storage attached. 3. Vms on local storage can take snapshot successfully...

ELM : When we click on upgrade and try to browse we get the error : there was an error on processing web request : status code 400 (bad Request ) : Bad Request

Error : there was an error on processing web request : status code 400 bad Request : Bad Request...

Citrix SSO on iOS fails to connect to Citrix Gateway, when using a port other than 443

Citrix SSO on iOS fails to connect to Citrix Gateway, when the connection URL uses a port other than 443...

Incoming audio issue on Microsoft Teams optimization for CWA HTML5

Any user on optimized Microsoft Teams is not able to receive any incoming audio during audio or video calls. Video streaming is not impacted. Users who meet below conditions are likely to see the issue are on Citrix Workspace app for HTML5 AND have enabled Microsoft Teams optimization...

MCS catalog creation fails when using dedicated host

Administrators may encounter the following error message when using MCS with Amazon AWS hosting connections: Transaction ID: XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Action Name: MCAddMachineInitialzation Exception: : Domain name\machine-name$, Failed to create the virtual machine; Domain...

Customize message on logon page

This article helps you to display a customized message below 'Log On' button...

Citrix Workspace for Linux on Linux Mint : HDX optimization fails for MS Teams published App

MS Teams do not show as HDX Optimized status in MS Teams- About-Version. Microphone and Camera fail to get redirected...

Citrix Workspace App for iOS 22.1.0.5 on devices managed using SecureHub crashes during Application Launch

Citrix Workspace App 22.1.0.5 on iOS devices managed by Secure Hub crashes during Application launch. As of now ,this problem occurs with both on Prem and Cloud CVAD store and XenMobile...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 4

Package name: xms10.14.0.10424.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: January 2022 Languages supported: English US Important notes about this update As a best practice, Citrix...

Citrix Workspace App not updating to 2112 via the update checker

When Citrix Workspace Apps checks for updates, it reports that 2109 is up to date despite CWA 2112.1 is available for download...

Storefront unable to communicate with Delivery controllers over HTTPS.

SSL Error on Storefront Event Logs:...

Connector Connectivity Check Tool Reporting unable to connect to messaging

When SSL decryption is enabled on certain proxies Ex: Barracuda, WebSense, some services may have trouble connecting to the platform...

Copy paste for some data works with Citrix Receiver 14.x but NOT with Citrix Workspace app.

Post upgrade from Citrix Receiver 14.x to Citrix Workspace app, copy and paste no longer works for some data from the published application to local workstation. Some types of data for example simple text do work as expected, but other data doesn't like, Copy tables data and paste it to Excel at...

Citrix ADC upgrade operations might cause login failure for local system user accounts

Any of the following Citrix ADC upgrade operations might cause login failure for local system user accounts: from Citrix ADC 13.0-83.x buildor later buildsto Citrix ADC 13.1-4.x build from Citrix ADC 12.1-63.x buildor later buildsto Citrix ADC 13.1-4.x build from Citrix ADC 12.1-63.x buildor late...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 2

Package name: xms10.14.0.10206.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10118.bin Date: December 2021 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 1

Package name:xms10.14.0.10118.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces:None Date: November 2021 Languages supported:English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensure that you hav...

Configuring Citrix SSO on Citrix Gateway for Citrix Endpoint Management

Configuring Citrix SSO on Citrix Gateway for Citrix Endpoint Management For details on how to configure Citrix SSO device policies to achieve per app VPN, please check the below document https://docs.citrix.com/en-us/citrix-endpoint-management/policies/vpn-policy.html This support article covers...

Microsoft Security Update Validation Report November 2021

Microsoft’s November 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Update Custom Virtual Channels on Citrix Workspace app for Mac

macOS expects a unique UUID for every plug-in it loads in the latest build toolchain. Objective As an end-user, you can load Custom Virtual Channel VC SDK successfully after upgrading to Citrix Workspace app Mac 2110 or later. Background In Citrix Workspace app for Mac 2110, the developer build...

Microsoft Security Update Validation Report October 2021

Microsoft’s October 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Endpoint Management server is not capturing the mobile device number for devices

Citrix Endpoint Management is not able to detect the mobile device number from enrolled devices...

Citrix PVS vDisk is caching on server even though it is configured to cache to the machine

Scenario: PVS target devices streaming a new version of a vDisk are caching to the server instead of to the cache drive on the target device. Target devices streaming the original version of the vDisk work correctly. Attempts to create or edit a file on the write cache are denied. Inspecting the...