Citrix Provisioning Services - Target Device(s) Hang After 96 Hours With No PVS License

After a license server upgrade to support PVS 1912 LTSR from 7.15 LTSR Target Devices may immediately report entering "grace period". After 96 hours of uptime the Target Device may appear to freeze. Target Device hangs or freezes are typically first found in the Studio console by a CVAD...

Failed to add disks to the VM from XenCenter, error "you have reached the maximum number of virtual disks allowed for this virtual machine"

Adding more than 6 disks to VM from XenCenter throws error "You have reached the maximum number of virtual disks allowed for this virtual machine"...

FAQ: Citrix Secure Web and Proxy Support

This article answers the frequently asked questions on Secure Web and Web proxy support. For more information about Secure Web and proxy support, refer to Citrix Documentation - Citrix Secure Web. The support for PAC file inMDX application is removed as of September 2021. This means Citrix has...

Endpoint Management | How to generate and import a certificate for a Discretionary CA - PKI

The objective of this article is to show you how to prepare a self-signed certificate so it can be uploaded to Citrix Endpoint Management or XenMobile to be used by a Discretionary CA - PKI...

How to Configure Office365 for Single Sign-on with NetScaler as SAML Identity Provider

This article describes how to configure Office365 for Single Sign-on with NetScaler as SAML Identity Provider and this article also provides detailed steps to configure Windows Azure to use NetScaler as a Security Token Service STS/ Identity Provider IDP...

Unable to VPX instance on ADM : Error Exception unable to login

Symptoms - When adding instance onto their ADM some users see the below error message...

[ADM Cloud] License information is missing on ADM Cloud Service and all managed ADCs enter graceful period

Licenses are missing like below on ADM Cloud Service: And managed ADCs enter graceful period due to no license activation...

How to Block MDM Profile Removal on Apple Device Enrollment Program (DEP) devices

By enabling the following setting, Citrix Endpoint Management administrators will be able to prevent users from removing the Mobile Device Management profile from Apple Device Enrollment Program DEP devices...

Citrix Hypervisor Open Source Licensing and Attribution

The Citrix Hypervisor product is a compilation of software packages. Each package is governed by its own license. The complete licensing terms applicable to a given package can be found in the source RPM of the package, unless the package is covered by a proprietary license which does not permit...

Disable caching of credentials on Citrix Workspace App

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Hotfix XS82E029 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Jun 28, 2021...

Citrix Hypervisor 8.2 unable to load 2nd HBA card

Jun 4 15:46:50 hostname kernel: 75.692775 xen: -- pirq=85 - irq=85 gsi=85Jun 4 15:46:50 hostname kernel: 75.692987 Failed to setup GSI :85, errcode:-28Jun 4 15:46:50 hostname kernel: 75.928523 lpfc 0000:87:00.1: 3:6101 Disabling NVME support: Not supported by firmware: 1 1Jun 4 15:46:50 hostname...

Unable to launch a VDI (second hop) within a active VDI session (first hop), error “An incorrect pin was presented to the security device”

The customer has FAS in place and it is working fine They are testing the VDI sessions and users can launch Desktops when using their workstations endpoints If they try to launch a second Desktop session second hop within the current VDI session using CWA, they get an error “An incorrect pin was...

No microphone in session via Android

Microphone is not working inside Android mobile application. 2. Audio redirected into the session 3. Citrix GPO applied for client audio redirection 4. Microphone permission is allowed inside android / iOS for Workspace app VDA version 1912.0.1000.24525 Audio/Microphone works via Windows...

How to Migrate GEN2 Hyper-V Machines to Citrix Hypervisor

Migrate VMs from Hyper-v to Xenserver/Citrix Hypervisor...

How to remove the File Transfer Tab in a Full VPN NetScaler Gateway

How to remove the "File Transfer" Tab to prevent users from downloading files when accessing the environment through the NetScaler Gateway...

CWA HTML5 | Unable to print using Citrix PDF Printer

When trying to print from a published application, the users select the "Citrix PDF Printer" observe the message: "Getting PDF file...." on the bottom right of the webpage but do not see the "Continue print dialog" after which the document would open within a new tab. Additionally, this behavior ...

After Updating to Citrix Workspace App for Windows 1912 CU4 USB Card Readers No Longer Work in Epic

Redirecting Ingenico credit card readers does not work as expected in Epic applications after upgrading to Citrix Workspace App for Windows 1912 CU4...

Upgrade CA server from SHA1 to SHA256

The objective of this article is to explain what SHA-1 is and how to upgrade the XM XenMobile server with SHA-1 based Certificate...

Unable to drag Published Apps between monitors

Users are unable to drag the application between monitors. Monitors use different resolution...

Deploying Enterprise Apps on AE | Console message: Cannot Be Required App

When an Enterprise application is uploaded to the Google Play Store using the Android Enterprise method, we are prompted to make this appOptional only. Console message: Cannot Be Required App is an Enterprise app and cannot be deployed as a required app for Android Enterprise. It can be included ...

How to upgrade NVIDIA drivers on Citrix Hypervisor

How to upgrade NVIDIA drivers on Citrix Hypervisor...

Rendezvous Protocol Is Not Functioning With Citrix App Layered Virtual Delivery Agents (VDA) via Citrix Cloud

Rendezvous Protocol does not function as expected and connect to the Gateway Service directly...

Citrix Storefront: Stale store entry seen on workspace app

Situation: Customer who had initially two stores created on their storefront console, created a third store and then the third store was deleted. However, when they connect to their Workspace app, it still prompts to choose between the three stores. The third store entry is not present on any of...

Mac Receiver Launches Application and Closes Abruptly

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. User is unable to log on from a MacBook using the Citrix Receiver for Mac. The session opens and...

iOS SecureMail shows Error in notification bar "Secure Mail unable to fetch this message due to mail server error, Please contact your administrator."

Error message pops up on notification bar/screen when a new email comes butfor user are able to receive the mail in client. Error Message "Secure Mail unable to fetch this message due to mail server error, Please contact your administrator."...

".NET Framework Initialization Error" on Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. If a computer has .NET Framework version 4 installed and there are no older versions of the .NET...

How to remove and restore a Citrix ADC HA pair without causing IP conflict?

How to remove and restore HA pair without causing IP conflict...

ICA traffic fail with asymmetric routing in SDWAN

ICA traffic fail with asymmetric routing. Ping is successful. In SDWANDiagnostics.log in STS, you can see packets drops with reason -“Not valid for current connection state"...

General procedure for xenserver/citrix hypervisor upgrade

General procedure for xenserver/citrix hypervisor upgrade...

Compatibility Issue Installing Citrix Virtual Delivery Agent (VDA) 7.15 CU5 Alongside Citrix Workspace App 1912 CU2

Unable to install Citrix Virtual Delivery Agent 7.15 CU5 on a Windows 10 machine that has Citrix Workspace App 1912 CU2 already installed...

Driver Disk for Intel ixgbe 5.9.4 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.2 LTSRrelease who use Intel's ixgbe driver and wish to use the latest version of the following: Driver Module| Version ---|--- ixgbe| 5.9.4 Issues Resolved In this Driver Disk Addresses a memory leak in the control domai...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 11.2.X and 11.3.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 11.2.X and 11.3.X Releases. The tables below explain the Citrix SD-WAN software lifecycle management milestones as well as important information regarding dates and options during this period. Citrix SD-WAN...

Error: "There are no apps or desktops assigned to you at this time" after Logging into StoreFront

After logging in to StoreFront, user receives the message "There are no apps or desktops assigned to you at this time." The StoreFront events shows "Event ID 4003"...

High Availability Synchronization on NetScaler Appliance

This article contains information about synchronization between appliances that are part of a high availability setup. Background High availability synchronization is the process by which configurations are kept identical between the appliances. It is not the process that runs individual commands...

Hotfix XS82E017 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX296603 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

CWA for Windows does not dynamically update icons in start menu (published applications) | works fine if refresh apps in CWA is done

This articles describes how we can force an update on start menu applications coming from Citrix workspace app on the endpoint when there is a chance made, i.e.- application name changed from Citrix studio etc...

Hotfix XS82E013 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS82E014 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Available driver versions for XenServer and Citrix Hypervisor

Latest driver disk updates for XenServer and Citrix Hypervisor We work with partner organizations to ensure that drivers are available to enable new hardware and resolve critical issues. We regularly deliver updated versions of these drivers when partner organizations provide them to us. For Citr...

Workspace App 1912.1000 - Workspace App Update removes user created shortcuts from Desktop

Consider the following scenario: Users have created shortcuts of published applications manually on their Desktop and have also pinned it to the task bar. When the Receiver is upgraded from 4.9.6001 to Workspace App for Windows 1912 or 2006, on the first launch of a published app, the shortcuts...

Driver Disk for Intel i40e 2.9.21 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.9.21 Issues Resolved In this Driver Disk This driver disk contains mitigations for the...

Updates to XenNet Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenNet are the latest that are available through Windows Automatic...

Hotfix XS80E005 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX263477 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Ensure that you also installCTX258428 - Hotfix XS80E006 - For...

Hotfix XS81E003 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX270837 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: Ensure that you use XenCenter 8.1.2 or later to install...

Driver Disk for HP Smart Array RAID Controller hpsa v3.2.0-3 - For XenServer 6.0.2

BODY font-family: Arial , Helvetica , sans-serif; font-size: 80.0%;H2 font-size: 124.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt; padding-top: 5.0px;H3 font-size: 100.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt;H4 font-size: 80.0%; margin-top: 24.0pt;...

Hotfix WSS11E001 - For XenServer 6.x with WebSelfService

BODY font-family: Arial , Helvetica , sans-serif; font-size: 80.0%;H2 font-size: 124.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt; padding-top: 5.0px;H3 font-size: 100.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt;H4 font-size: 80.0%; margin-top: 24.0pt;...

CDFMarker On Demand - For XenApp and XenDesktop

Created: March 2010 Modified: October 2010 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description CDFMarker is...

RTOP Analyzer

RTOP Analyzer - v2.1.0.0 Created Date: Jun 22, 2016 Updated Date: Apr 30, 2018 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the downloa...

Persistent CDF Tracing Enabler - For Citrix Windows Receiver

Persistent CDF Tracing Enabler - For Citrix Windows Receiver Created Date: July 2014 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...