Secure Web Error: “net::ERR_NAME_NOT_RESOLVED” while accessing Website

Android users with v5.0 and later are getting the following error while accessing intranet sites: ERRNAMENOTRESOLVED Note : The application works on Android version 5.0 and later...

Configure Alternate Addressing in StoreFront

This article describes how to configure Alternate Addressing in StoreFront...

Troubleshooting 1003 and 1004 Terminal Server Licensing Errors

Summary This article contains information on troubleshooting 1003 and 1004 Terminal Server licensing errors. Users attempting to connect to a XenApp server might experience the following Terminal Services related errors in the Event Log: Event ID: 1003 Source: TermService Type:Information The...

Access Gateway Platform or Universal Licenses Not Reflecting on a NetScaler Appliance

After applying the Access Gateway Platform or Universal license, the ICA Users show zero, or maximum Access Gateway users allowed count does not increase as shown in the following screen shot:...

When Load Balancing StoreFront on NetScaler all Connections Go to One Server in NetScaler Gateway Set Up

StoreFront servers are not load balanced; all connections go to one server in NetScaler Gateway set up. Following is a screen shot of the status of load balanced servers:...

Unable to Connect the Secure Web with the Error "Cannot open page"

Unable to open the internal pages from Secure Web. Error"Cannot open page"is displayed...

Citrix HTML5 Receiver No Longer Works on Chrome Version 30

When accessing StoreFront from a Chrome browser while trying to launch a published resource using Receiver for HTML5, the following error appears: Cannot reach server. Check your network connection or contact your help desk for assistance...

SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port Mapping

This article provides information about how to discover the NetScaler SDX mapping of Virtual Interfaces on VPX to physical interface and ethX port mapping. SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port mapping To know the mappings from GUI, navigate to Configuration...

How to Enable Receiver Logging to Troubleshoot StoreFront Activation/Provisioning

This article describes how to enable Receiver Logging to troubleshoot StoreFront store Activation/ Provisioning in Citrix Receiver for Windows...

Linux Virtual Machines are Unable to Boot from DVD on XenServer

On XenServer, a user can run both Linux and Windows virtual machines, and like physical machines, it can be set to boot from various sources. However, when a Linux virtual machine is set to boot from DVD, it can fail with the following error message:...

How to Introduce a Local Storage Repository in XenServer

This article describes how to introduce a local Storage repository SR on XenServer. The XenServer database has become corrupt or your XenServer does not see the local SR...

How to Configure Extended Logging on a QLogic Fiber Channel Host Bus Adapter

This article describes how to configure extended logging on QLogic Fiber Channel FC Host Bus Adapter HBA. You may find that a similar procedure applies to other HBAs. Requirements Super user credentials root on Xen hosts Knowledge of vi or Nano text editor this article uses the vi editor...

Windows Event Codes Generated by Provisioning Services BNIStack

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How to Copy a Virtual Machine From One Storage Repository to Another

This article describes how to copy a virtual machine VM from one type of storage repository to another. The example in this article shows how to copy a VM from local storage to Network File Share NFS storage...

How to Create an ISO Storage Repository by Using a CIFS Share with NTLMv2 Authentication Enabled

This article describes how to create an ISO Storage Repository by using a CIFS share with NTLMv2 authentication enabled. When Group Policy Object GPO of the Windows domain enforces NTLMv2 authentication, you are unable to create the ISO Storage Repository by using XenCenter. The following procedu...

How to Grant Rights to be able to Manage Computer Accounts using the Provisioning Services Console

This article describes how to delegate rights to the user or group to allow adding workstations to an Active Directory ADdomain using the Provisioning Server console. Background While it is possible to assign AD users or groups to Built-In groups within AD to enable this functionality such as...

StoreFront Displays Incorrect Username

When there are multiple users with the same log on name in different domains, StoreFront displays incorrect name. For example, if the domain names are domain1\jdoe and domain2\jdoe for John Doe in domain 1 and Jane Doe in domain 2, StoreFront displays the incorrect display name when the user from...

Registry Settings to Improve High Availability Failover Times for Provisioning Services

Configuring High Availability HA failover in Provisioning Services Server can take one minute or more to actually complete the failover cycle...

How to Create an ICA File with Minimal Parameters

To create an ICA file with minimal parameters set, complete the following procedure: 1. Download theICA file from this article. 2. Copy the content from this file into anICA file. 3. Update theusername orpassword parameter with the relevant username and password that you use in your environment...

Error: "No gateways configured for this service" When Connecting to StoreFront Through NetScaler Gateway

When you access the NetScaler Gateway virtual server, you are presented with the log on screen. After entering the log on details StoreFront does not progress further then the Green spinning circle page. The following error is recorded in the StoreFront event log: A request was sent to service...

Recovering Virtual Machines from Failed Pool Member

In the event of a XenServer host power failure, any Virtual Machines VMs running on that host might not be displayed in XenCenter. This is the expected behavior without High Availability HA enabled. The following is a XenCenter screen shot of the pool prior to the failure of the host named...

How to Disarm Fencing When Using High Availability in XenServer

This article describes how to disarm High Availability HA and prevent XenServer host from fencing. Disarming HA does not stop HA logging...

Error: XDDS:84D81E3A Unable to Read Disk. Failed to create Machine Catalog. Permission to perform this operation was denied.

Error: XDDS:84D81E3AUnable to Read Disk.Failed to create Machine Catalog. Permission to perform this operation was denied" when creating machine catalog...

Cannot Connect to vCenter Through the Streamed VM Setup Wizard to Create VMs

Cannot connect to vCenter throughthe Streamed VM Setup Wizard in order to create Virtual Machines VMs...

NetScaler 13.1 Build 52.19 is unable to send packets properly on a specific KVM platform.

It has been confirmed that on a specific KVM platform, NetScaler 13.1 Build 52.19 is unable to send packets properly...

Microsoft Teams VDI 2.0 Fatal Exception Information

Overview Microsoft has recently started to roll out their New VDI solution for Teams. As soon as the rollout started, some of our customers started experiencing a fatal exception resulting in a blue screen. This fatal exception happens only on 2203 LTSR CU2 and below or 2303 CR and below. This...

Static IP loss when updating to VM Tools for Windows 9.3.3 or earlier

Sometimes, when the drivers for XenServer VM Tools for Windows are updated through Windows Update, the static IP settings are lost and the network settings change to use DHCP. Important: This issue persists when updating from versions earlier than 9.3.3. This issue is fixed for updates from 9.3.3...

SAML SSO failure happens after renewing SAML certificate since CEM 24.4.0

When to use CEM as the SAML SSO Identity Provider IDP, following failure is reported in Splunk logs after renewing SAML certificate since CEM 24.4.0 "Exception occurred while reading the keyStore java.io.IOException: exception unwrapping private key - java.security.InvalidKeyException: pad block...

How to Add a Managed vDisk to the vDisks Node Under vDisk Update Management

This article explains how to add a managed vDisk to the vDisks node under vDisk Update Management. Note: This article is part 2 of the three articles on how to manage vDisk for automatic updates. 1. CTX137757 –How to Create a Designated Update Virtual Machine and Add a Host Connection to vDisk...

Microsoft Security Update Validation Report June 2024

Microsoft’s June 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 7

Package name: xms10.15.0.10731.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: June 2024 Languages supported: English US...

CWA 2402 - Microsoft Teams VDI plugin is not shown for Non-Admin user

When installing Citrix Workspace app 2402 LTSR for Windows CWA or later version with Administrator privileges, all the three Add-ons single sign-on, App Protection, Microsoft Teams VDI plugin are shown. But if installing CWA 2402 with non-admin user, all the three Add-ons are not shown...

Unable to add store to Citrix Workspace App for Windows when Forcepoint agent is installed

When adding a StoreFront store to Citrix Workspace App for Windows, the Google multi-factor authentication page does not load correctly if Forcepoint agent is installed. The authentication form only partially loads. Without Forcepoint agent, the problem disappears...

[NetScaler-SDX] SVM Management UI displays "Halted" about VPX "VM State"

In a rare case, if you check the NetScaler VPX state on SVM UI, you may see "VM State" displays "Halted" with red light. Your VPX is actually healthy and you can logon VPX NSIP successfully. Business traffic is not impacted...

Number of backup files that retains in the SDX appliance

Number of backup files that retains in the SDX appliance...

DaaS Licensing summary page does not show the license utilization

Customers can monitor license assignments and usage for supported cloud services by selecting Licensing from the Citrix Cloud menu. License Summery page does not show the current license utilization...

How To: Allow authentication bypass for specific URLs on virtual server with authentication enabled

In this scenario, the objective is to allow some specific URL path i.e. "www.mydomain.com/myallowedpath " to be accessed without requiring authentication when that resource is hosted behind a virtual server LB/CS that has authentication enabled. Such that, when a user accesseswww.mydomain.com or...

Autoscale managed VDAs, unexpectedly being powered on

Citrix Machine Catalog capacity is managed by Autoscaling. The customer noticed more machines are powered on that set by Autoscaling, even though there is low utilization in the environment. Support teams validated customers autoscaling configuration, and confirmed there was excess load capacity ...

CVAD - Constant grey screen when launching ICA session to VDA 2311 on Windows Server 2022 on Vmware

After upgrading to VDA 2311, users may experience a grey screen when launching an ICA session to Windows 2022 Server running VDA 2311. This problem was not seen when customer was running VDA 2308. Users are also able to launch the session successfully when using manually created ICA file with the...

Error in retrieving SNMP Trap. Cannot read properties of undefined (reading 'trapdestination')

When trying to add SNMP trap from System-SNMP-Traps in GUI, the following error will display...

A new tool bar has appearred since Citrix Workspace App for ChromeOS 2402.

A new tool bar has appearred after upgrading to Citrix Workspace App for ChromeOS 2402. Prior to 2402, the old old tool bar was displayed...

Impact of HTTP/2 CONTINUATION frames being utilized for DoS attacks on Cloud Software Group Products

Cloud Software Group is aware of the reports describing HTTP/2 CONTINUATION frames being utilized for DoS attacks. HTTP/2 CONTINUATION frames can be utilized for DoS attacks HTTP/2 CONTINUATION Flood Cloud Software Group continues to investigate any potential impact on Cloud Software Group-manage...

How To: Configure Multi Factor Authentication (MFA) for NetScaler (ADC) administration.

Configure Multi Factor Authentication MFA to harden security login for NetScaler administration...

SNMP trap events are not logged after "set snmp alarm **** -logging ENABLED"

SNMP trap events are not logged after "set snmp alarm -logging ENABLED" configured...

NITRO API commands not working, request times out.

NITRO API endpoint is not working, the requests sent to the NSIP timeout without a response...

Delete first entry from URL path using responder

Delete first entry from URL path using responder...

Citrix HDX サービスが 2 月 29 日にクラッシュします

2月29日にプロセス WebSocketService.exe がクラッシュしています。...

Unable to delete versions of vdisks after creating a new merged base

Unable to delete previous versions of a vdisk after merging to a new base. No Target devices were using those versions but Delete was greyed out...

When adding machines, the default value of account names start with was incorrect.

When trying to add machines to a catalog in the Citrix DaaS manage page, on the "Machine Identities" page of the "Add machines" wizard, optionally, you can specify what the account names start with. It is expected that the default account names set in the text were the number of maximum existing...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 13

Package name: xms10.14.0.11306.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11222.bin, xms10.14.0.11121.bin, xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin,...