How to Control Receiver Self-Service.exe Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...

Error: "Profile Installation Failed" When Enrolling Apple DEP Devices

Apple DEP device fails to enroll with the following error: Profile Installation Failed XenMobile logs show "Enrollment authentication failed: User lacks permission to enroll"...

How to Find dom-id or Domain ID of Virtual Machines Running On XenServer

Note : Domain ID or domid is only for Running VMs or Booting VMs. A VM which is powered off will not have a domid of its own Run the following command to obtain the domain ID of a particular VM running on XenServer. xllist | grep -i "VMNAME" OR listdomains | grep -i VMUUID In the above case , the...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...

Unable to Change Expired Passwords in Wyse Thin Client

When a user's password expire and they reach out to Internal IT support department,thepassword is changed for the user and ashot password is given. 2. When the user then enters his new password and instead of being allowed to log on and change his password, they get "Citrix Sign on failed". On...

How to Configure NetScaler Gateway with Citrix Receiver for Mobile Devices and Web Interface Backend

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure NetScaler Gateway for use with Citrix Receiver for Mobile...

How to Install a License on NetScaler VPX on Microsoft Azure During First Log on

This article describes how to install a license on NetScaler VPX on Microsoft Azure during first logon. Requirements Access to the NetScaler VPX on Microsoft Azure management console...

Netscaler Instances on SDX show less memory than allocated from within the SVM Console

Question: When I allocate RAM to a Netscaler instance on SDX, the Netscaler reports considerably less memory than is allocated. For instance, if I allocate 16gb, the Netscaler instance shows only 12gb allocated. Answer: This is an expected behavior. When NetScaler is started and is initializing t...

Troubleshooting Checklist: In Secure Mail, a "Cannot authenticate to the server <FQDN> because the certificate is not valid” error appears

Do the following: Ensure that the certificate chain is valid and that the configuration is complete on the Exchange Server. Try to connect the native email client with the same Exchange Server. If it works as expected, the issue is with client certificate configuration on the XenMobile server Onl...

Troubleshooting Checklist: Users Cannot Browse Internal Websites in Secure Web

Do the following: Collect Secure Web client logs. If you see the following message in the logs, add valid DNS SUFFIXES for the corresponding internal domains on NetScaler: AG policy: Not Intercepting Check if Split tunnel is On or Off on the Netscaler Gateway under session policies: If On - Make...

Users experience undesirable behaviour like profile corruption, data loss with Profile Management

Users may Experience Profile corruption, slow logons, data loss or unexpected behaviour if using profiles from differing Windows version as Roaming or UPM profiles...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a Cloud Bridge Appliance in Virtual Inline Mode with additional internet link enabled with Internet Services. This deployment serves the requirement where we do not need the traffic intended for internet access to traverse the virtual path between the site...

How To perform Emergency Network Reset on Citrix Hypervisor/XenServer

To configure or restore the management interface from either XSCONSOLE or from CLI command-line interface...

How To: Configure UPM to save password in Internet Explorer

Users are unable to save passwords in Internet Explorer if their profile is managed by UPM...

Citrix Receiver Error "Unable To Login" When Connecting To StoreFront With SSON Enabled

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When users attempt to run an applicationfrom Citrix Receiver they are presented with an error messag...

Error while running Configuration wizard : "There are no existing farms that you have access rights to"

We see the following error on running through Configuration Wizard : "There are no existing farms that you have access rights to"...

How to Troubleshoot Multiple HBA Cards Issue in XenServer

How to troubleshoot multiple HBA Cards issue...

Troubleshooting pointers for TCP monitor showing DOWN

How to troubleshoot an issue related to TCP monitor down reported for services configured on NetScaler...

Error: "Incorrect credentials. Try again." when logging into NetScaler Gateway

Users fail to log on to NetScaler Gateway with the following error: "Incorrect credentials. Try again." Log on through StoreFront is successful. From /tmp/aaad.debug, the following is the logon failure message: /usr/home/build/rs1011296/usr.src/usr.bin/nsaaad/../../netscaler/aaad/ldapcommon.c341:...

Error: "Cannot Complete Your Request" When Connecting to StoreFront

The following error is displayed when connecting to StoreFront: Cannot Complete Your Request New Experience Classic Experience...

Commands Generated by XenMobile Wizard on Netscaler - SSL Bridge

This was created for customers that need to run the wizard more than once for multiple XenMobile environments...

Converting iRules to NetScaler Policies - HTTP Request Cloning

The iRules to NetScaler conversion guides take you through the process of converting your F5 iRules into policies on NetScaler. If you have been using iRules and would like to create the same functionality on NetScaler these guides simplify the process and gets you up and running faster. Use Case...

Dual Password Field wrongly shows in First Authentication Prompt when connecting to NetScaler Gateway using Receiver

Consider the following scenario, you are using LDAP + SMS passcode RADIUS authentication. The behavior is that user will first authenticate to LDAP, and then an SMS passcode is sent to their mobile device, which is used for authentication. Unless the user is authenticated to LDAP first, they will...

How To: Review Profile Management Log Files using Microsoft Excel

This article contains steps on how to use Microsoft Excel to review Profile Management log files. This is useful to identify a specific user session, a specific error type, a log level, and so on. Requirements Microsoft Excel with basic understanding of the formatting tools available in Excel...

APNs Communication Fails

Device APNS communication fails. The following error is reported: INFO com.sparus.nps.ios.push.ApnsHandler - Not using APNS connection pool WARN com.sparus.nps.ios.push.ApnsHandler - Sending message to APNS failed...

Deleting a vDisk version does not delete the physical version file

Deleting a vDisk version does not delete the version's physical file...

Error: "This version of Citrix Receiver does not support selected encryption" When Launching XenApp Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace app is the new universal app for all workspace services, that will encompass all...

How do I Configure Unified Gateway for Common Enterprise Applications

This article describes how to configure Unified Gateway for common enterprise applications. Use Case To do AAA and single sign-on for common enterprise applications like SharePoint or Exchange at NetScaler Unified Gateway. Unified Gateway is a single point of access for all corporate applications...

How to Hide Applications in StoreFront 2.5

This article describes how to configure StoreFront resource filter to hide certain resources by type or keyword...

When WSCReconnectMode Value 8 is Set a Windows Logoff and Logon Happens, Existing Sessions Should Reconnect Automatically

When WSCReconnectMode value 8 is set the existing session does not reconnect on logon. The expected behavior is on logon the session will reconnect...

Second Profile Installation Fails while Enrolling iOS Devices

Second profile installation fails during iOS enrolment inXenMobile...

Troubleshooting Citrix Receiver for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Many connection issues might be caused by configuration issues on your IT department’s servers or...

Desktop Viewer is Showing Up Even though it has been Disabled Through the web.config File

Desktop Viewer is showing up even though it has been disabled through the web.config file...

How to Troubleshoot a Target Device not Booting into a vDisk

This article provides information about how to troubleshoot a target device that fails to boot into a vDisk.The status of the target device appears as a red X state within the console...

How to Bind Certificates to Citrix Gateway Virtual Server

Refer to Citrix Documentation for detailed instruction -To bind the certificate and private key to a virtual server...

SNMP v3 System Generated Passwords are Not Accepted by CloudBridge

When SNMP-v3 trap receiver is configured, authentication and privacy passwords assigned to SNMP-v3 management applications are system-generated and contain special characters like: .,,@,$,%, , , “,” and so on. However these system-generated passwords are not accepted on the CloudBridge password...

Error: "Connection Timed Out (0x4c126035) When Connecting to vDisk on Citrix Provisioning Services

Error 1 : "Connection timed out 0x4c126035 with tftp://0.0.0.0/ARDBP32.bin"" Error 2 :"Could not boot from file name “ARDP32.bin”"...

DaaS: 2411 VDAs are not registering with the Cloud Connectors

When users are trying to launch the published resource getting an error - "No work Station Available", as the VDA is in unregistered state...

Cloud || Remote Browser Isolation most of the time not working

Users getting black screen. Or connection was closed screen...

VMware vSphere 8.0 Known Issues

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M365 activation fails when app layering elastic\user layers are enabled

When publishing an App Layering image with Elastic enabled, M365 may fail to be licensed. You may find the license is missing at C:\ProgramData\Microsoft\Office\Licenses\5...

CSP Tenant Cloud Account Creation Change

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The '?/' key on a Portuguese (Brazil) ABNT2 keyboard does not function in Linux sessions

When launching a Citrix session from an endpoint using Windows and a ABNT2 - Portuguese Brazil keyboard layout, the Windows keyboard key '?/' does not function inside a Linux VDA published desktop or application session...

CWA for Android: Mobile Devices are not able to see the resources

Mobile Devices are not able to see the resources User may see Spinning wheel on Android device after adding Storefront URL in Workspace App...

PVS - CVAD Setup Wizard - Unable to create Azure targets devices, BDM upload fails

From the Citrix Provisioning Console, using Citrix Virtual desktop wizard from the , target device creation progresses until the stage "Uploading BDM VHD file to azure" , where it fails. PVS Error Failed to Upload BDM Disk to Azure. Error:System.AggregateException: One or more errors occurred. --...

the new session will exit suddenly when the session exceed 8 on multisession LVDA

The customer said the new session will exit suddenly when the session exceed 8 on multisession LVDA. And if logoff 1 session, the user can login succeesfully...

Citrix DaaS: Unable to login to Citrix cloud with MFA

Unable to login to Citrix Cloud with MFA with error " Opps! Something went wrong...

Hotfix XS82ECU1070 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described inCTX691115 - Citrix Hypervisor Security Bulletinshould install this hotfix. Note: This hotfix is available only to customers on...

Ctrix Virtual Apps and Desktop - Troubleshooting; Tools and Data collection

Introduction This article is a summary of the top support articles related to the data collection process. There are two main areas covered in this summary including data collection guidance and tools. Top Knowledge Content Citrix Tools: CTX203082 - Citrix Supportability Pack CTX677255 - Citrix...

Citrix Endpoint Management: Policies Guide

Introduction Citrix XenMobile policies play a pivotal role in shaping how organizations interact with and manage their device ecosystems. By creating and enforcing specific policies, administrators can tailor the behaviour of devices to meet the unique needs of their business environments. Overvi...