Microsoft Teams does not display video and shared screen

Microsoft Teams does not display video and shared screenwhen Endpoint OS is Windows 10 1607 Build 14393, Desktop Viewer is disabled showDesktopViewer=false, Teams optimization is enabled, and Viewing session in full screen mode...

How to export logs using App Layering 2204 or higher

Walk-through the new export logs steps...

Error: User not authorized to execute this command when executing commands via CLI or GUI

Local User Receives:ERROR: Not authorized to execute this commandon CLI and in GUI. CLI GUI...

[APPFW]"File too large" raises when upgrading appfw default signature "*Default Signatures"

Error "File too large" raises when to upgrade default signatures to version 89V89 On GUI Log sample could be seen in ns.log Jul 25 09:09:18 12 httpd: 49801 Netscalerip 127.0.0.1 - User nsroot - Remoteip 127.0.0.1 - Method POST - Command "params": "warning": "YES" "systemfile": "filename":...

.NET Application Event ID 1026 Inventory.exe unhandled exception

On PVS server, periodic errors every 6-10 minutes are being logged: Application event ID 1026 from .NET with details:Application: Inventory.exe;The process was terminated due to an unhandled exception. Application event ID 1000 with Faulting Application name: Inventory.exe System event ID 36871...

When connected to Windows welcome/lock screen, the keyboard layout will revert to the system default

When presented with welcome/lock screen of Windows, the keyboard layout will revert to the system default layout of VDA on windows station. This is particularly problematic when changing passwords...

Citrix Cloud: Unable to create Host Connection in Azure cloud Error: "No Citrix CC was found"

While creating host connection on Citrix Cloud user receives: Error "No Citrix CC was found, either on the site or for the required zone. At least one CC is needed for the site."...

Driver Disk for Cisco enic 4.2.0.26 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.2.0.26 Issues Resolved In this Driver Disk Includes general enhancements and bug...

How to apply pooled licenses to Citrix ADM

This article contains information on how to apply pooled licenses to Citrix ADM...

[Citrix ADC] How to change password for local user

This article describes the method to change password of local user on Citrix ADC...

[Citrix Gateway] "Cannot complete your request" error after adding EPA configuration

In Citrix Gateway deployment, You may encounter "Cannot complete your request" error if adding a new EPA policy in AAA vServer. For example, you have the following existing configuration to implement post EPA scan based on group name: add authentication Policy NoAuthGroup01 -rule...

WEM deletes registry set by a GPO

Administrator restricted some application execution say PowerShell, Command Prompt through Group Policy which sets following registry and WEM delets it. HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowRun...

PVS Wizard fails to connect to Cloud

In the process of using a PVS Wizard, after entering your credentials to connect to Citrix Cloud, you might see this error: "Cannot connect to the Citrix Virtual Desktops Controller at : Citrix Virtual Desktops FullAdmin or MachineAdmin permission required." Following the below steps 1. If Remote...

Launching Issues using Workspace App for iOS Client Devices - Session error 8

iOS Client Devices cannot launch Published App through Workspace App "The operation couldn't be completed - HdxSdkErrorDomainSession error 8 "...

Remote Desktop License Issue with RDS Per Device CALs

Users might see the following error message. Remote Desktop License IssueThere is a problem with your Remote Desktop License, and your session will be disconnected in 60 minutes. Contact your system administrator to fix this problem Screenshot: It occurs when VDA uses RDS Per Device CALs, User...

Logon Duration Is Not Logged In Director For Session Logons Taking More Than 3 Minutes To Complete

Logon Duration not being logged in Database and Director for user logins taking more than 3 mins...

Citrix Hypervisor 8.2 : MCS Catalog update deletes Target base disks.

Xenserver audit.log throwsERROR:NOTSUPPORTEDDURINGUPGRADE Mar 30 02:38:59 XXXXX xapi: 20220330T00:38:59.214Z|audit||8715 HTTP 10.1.XX.XX-:::80|VDI.setonboot R:780016cf9118|audit 'trackid=39b4363b70f699b0ab419280ab8b4fe2' 'S-1-XXXX-XX-XX-8' 'XX\\XXXXX' 'ALLOWED' 'ERROR:NOTSUPPORTEDDURINGUPGRADE :...

Local web browser window does not become foreground

The local web browser windows opened by the Bidirectional Content Redirection feature might not become foreground. It occurs constantly by the following steps: 1. Connect to the Windows 10 desktop via RDP 2. Start published desktop 3. Redirect a web page from VDA 4. A web browser window opens...

Citrix Gateway Service Points of Presence (PoPs) – Citrix Cloud Japan

In order to ensure business continuity and assure the quality of service for customers using Citrix Gateway service with Citrix Cloud Japan, Citrix provides the following Points of Presence PoPs for Citrix Cloud Japan customers. Customer actions Customers who may have hard-coded the FQDN or IP...

Japanese 106 keyboard not supported while using Scancode keyboard event mode in CWA Linux

When setting "KeyboardEventMode = Scancode" in the wfclient.ini from CWA Linux, some keys on the Japanese 106 keyboard layout are unable to be mapped correctly to Windows VDA. Scancode mode does not support the Japanese 106 keyboard layout yet Note :CWA Linux supports AT 101, 102, 104, 105, and...

Support Services Program Terms and Guidelines

This article is part of the Legacy Worldwide Support Services Delivery Guides, which focuses on delivery of support services. Please gohereto view the latest guides updated in 2024. Citrix reserves the right to make updates to its Customer Success Services packages and requirements, at its sole...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 5

Package name: xms10.14.0.10521.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin Date: March 2022 Languages supported: English US Important notes about this update As a best...

Gateway Callback and / or XML Communication fails after upgrade to Storefront 2203

The issue occurs when customers upgrade from Storefront 1912 to 2203 and had TLS1.0 disabled prior to upgrading Does not occur on a clean install, or with TLS 1.0 enabled. In this scenario customers will encounter a TLS communication issue between Storefront and ADC / Storefront and Citrix Delive...

How to disable the tls1.1 and tls1.0 by SSL Profile

This article is to record a method to disable the specific tls version by SSL Profile for SSL Vserver...

CWA for Chrome: Unable to copy-paste cells from Published Excel App to Google sheets opened locally

When you copy multiple cell values from Excel App via ICA to Google Sheets accessed from Local PC the values fail to get pasted to Google Sheets...

VDA not registered with the cloud connector Clock sync error

The VDA logon server reaching to different Geo Domain controller...

Failed to start XenServer system with a new grub.cfg copied from another XenServer host.

Customer deleted grub.cfg by mistake, and copied the file from other host, but the affected host cannot boot now...

Citrix SF Server Group - Tech Query

Is it possible to change the name of a Storefront Server that already belongs to a Server Group? When a Storefront Server belongs to an SF Server Group, it is not possible to change its name and, it is not recommended to do it even if the Storefront Server does not belong to any SF Server Group d...

Citrix SSO on iOS fails to connect to Citrix Gateway, when using a port other than 443

Citrix SSO on iOS fails to connect to Citrix Gateway, when the connection URL uses a port other than 443...

MCS catalog creation fails when using dedicated host

Administrators may encounter the following error message when using MCS with Amazon AWS hosting connections: Transaction ID: XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Action Name: MCAddMachineInitialzation Exception: : Domain name\machine-name$, Failed to create the virtual machine; Domain...

Customize message on logon page

This article helps you to display a customized message below 'Log On' button...

Remote sessions are abruptly disconnected on Endpoints for Mac

Citrix Virtual Apps and Desktops sessions get abruptly disconnected on endpoints for Mac, which use Microsoft Defender...

EPA fails after Chrome/Edge version 98 update

NOTE: It’s recommended to have latest version of EPA and Gateway Plugins to get optimum User experience as several items have been addressed in recent versions such as disconnection on reboot and standalone setup for plugin. Few of the issues in feedback , “disconnection on reboot”, and “standalo...

Adobe Acrobat PDF Maker Outlook Add-in not working when elastically layered.

Outlook add-in not working for Adobe PDF Maker. Attempting use Adobe Acrobat Reader and Acrobat Pro with one on the base image and the other as an elastic layer...

Connector Connectivity Check Tool Reporting unable to connect to messaging

When SSL decryption is enabled on certain proxies Ex: Barracuda, WebSense, some services may have trouble connecting to the platform...

Microsoft Security Update Validation Report December 2021

Microsoft’s December 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 2

Package name: xms10.14.0.10206.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10118.bin Date: December 2021 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to...

How to optimize the Web based Teams

How to optimize the Web based Teams?...

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler...

Microsoft Security Update Validation Report November 2021

Microsoft’s November 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Citrix Workspace app for Windows fails with "Your Apps are not Available at this Time"

Configurations for Citrix Workspace app for Windows and SSON apply correctly to registry, but on intiial logon attempt, user receives the error "Your apps are not available at this time."...

Update Custom Virtual Channels on Citrix Workspace app for Mac

macOS expects a unique UUID for every plug-in it loads in the latest build toolchain. Objective As an end-user, you can load Custom Virtual Channel VC SDK successfully after upgrading to Citrix Workspace app Mac 2110 or later. Background In Citrix Workspace app for Mac 2110, the developer build...

How to manage unexpected volumes of logging in Citrix Hypervisor

In Citrix Hypervisor, the log partition can sometimes fill up with excessive logs. This article lists some ways to configure logging to decreasethe volume oflogs...

PVS Target Devices experience long boot times with HP servers and Virtual Connects

When streaming a vDisk to a target device on a hypervisor leveraging HP servers and virtual connects, admins may see longer than usual boot time...

How to Add Multiple CD or DVD Drives to XenServer Virtual Machines

This article describes how to add more than one CD/DVD drive to a Virtual Machine VM...

Endpoint Management server is not capturing the mobile device number for devices

Citrix Endpoint Management is not able to detect the mobile device number from enrolled devices...

Driver Disk for Qlogic qla2xxx 10.02.06.02-k - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on non-Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the driver. Note: If you use Dell hardware, do not install this driver disk. This version of the driver disk is...

Unable to add Store in Native Workspace/Receiver App from External Machines

On adding Store error "Your account cannot be added" or "Could not detect the specific account" appears On Storefront no errors in event viewer Wireshark trace on NetScaler shows, NetScaler senta request to Storefront server for "/Agservices/Discover", storefront server returns "500 : Internal...

MDM Profile on iOS 15/iPadOS 15 and macOS 12 devices shows as “Not Verified” or “Unverified”

Currentenrolleddevices that were upgraded from iOS 14/iPadOS14 or earlierto iOS/iPadOS15ornewly enrolled devices on iOS/iPadOS15may show “Not Verified” under the device“Settings General VPN & deviceManagementCitrix Workspace MDM Profile” Currentenrolled devices that were upgraded from macOS 11or...

Citrix gateway plugin executes PowerShell script obfuscated code which might be blocked by Antivirus software

We might see errors somewhat like below in AntiVirus : Event type: Process action blocked Component: Adaptive Anomaly Control Rule name: PowerShell executes obfuscated code Source process: c:\windows\system32\windowspowershell\v1.0\powershell.exe Application : "C:\Program Files\Citrix\Secure Acce...