5314 matches found
How to Modify or Reallocate Citrix licenses
Reasons for Modify allocation: Allocated licenses to the incorrect host name, host id or MAC address Consolidate multiple license files into one license file Split one license file into multiple license files A problem occurred when adding the license file to the license server...
Error: "Your apps are not available at this time" after upgrading to the new Workspace UI
After upgrading to the new Workspace UI, Citrix Cloud end users are no longer able to access their resources and receive the message "Your apps are not available at this time."...
Applayering 4.11- unable to add pvs connector
while adding a pvs connector, we get an error as Failed to validate the Domain User and Password. Check credentials .One or more of the PVS server configuration fields is invalid. Please check your selections...
Unable to Log On to NetScaler SD-WAN Using PuTTY (Password Caps Locked)
Unable to log on to NetScaler SD-WAN using PuTTY Password Caps Locked...
How to Customize NetScaler SD-WAN Virtual Path Traffic Classes
This article describes how to to modify the traffic classes that are part of NetScaler SD-WAN Virtual Path. Background Citrix SD-WAN Standard & Enterprise Editionsprovides 17 classes 0-16. Classes 0-3 are predefined for Citrix HDX QoS prioritization. To use this feature, enable the following...
Understanding NetScaler SD-WAN Route Defaults
The following are some points that will help you understanding NetScaler SD-WAN route defaults: The default route cost applied to all user-created routes is 5 unless explicitly set otherwise. All routes created by the user have the default route cost unless the user explicitly sets an alternate...
How do I configure IPsec Tunnel Between NetScaler SD-WAN and Third-Party Devices?
Enable IPsec between SD-WAN and third party appliances...
Troubleshooting Network or Link Issues on NetScaler SD-WAN
Troubleshooting NetScaler SD-WAN network or link issues...
Troubleshoot Citrix SD-WAN Issues Using ARP Table
Troubleshooting Citrix SD-WAN issues using ARP table...
NetScaler MAS Reports High Memory Utilization
User receives alerts related to high memory usagehowever they do not observe any latency or performance related issue. From var/log ns.log we see logs related to high memory and from mpsservice.log we see messages related to out of shared memory. Tuesday, 20 Mar 18 14:26:18.845 +1100 Debug Main...
Detecting Link Failure in Citrix SD-WAN Appliance
Citrix SD-WAN creates a reliable WAN from diverse network links, including MPLS, broadband, and wireless, continuously measuring and monitoring each link for loss, latency, jitter and congestion. Link outages and errors are mitigated by NetScaler SD-WAN’s ability to move traffic off poor performi...
How To Enable Thin Provisioning On XenServer
This article explains how to enable Thin Provisioning on XenServer...
High CPU Utilization on PVS 7.6 Servers
PVS 7.6: High CPU Utilization...
Error: "Cannot add app " on Android When Trying to Add App from XenMobile App Store
The user gets "Cannot add app " on the Android device when trying to add an app from XenMobile App Store, and MDMERRORUSERDEPROVISIONED gets logged in Debug logs. Other already installed apps work normally. Device has not been purposefully removed, and the device looks normal in XenMobile console...
How to change the timeouts for the vSphere Connector
Sometimes a customer's environment is much slower than we planned for. We saw a scenario where disk moves and copies were taking several hours while still completing successfully. The vSphere connector was timing out much earlier, though. The ability to configure the timeouts is in 4.3 and all...
XenDesktop Setup Wizard fails with error (UUID_INVALID)
When running the XenDesktop Setup Wizard XDSW you might receive the following error when selecting the PVS Accelerator Configuration. The error might also be shown when attempting to change the Accelerator Status of a Target Device or Enabling/Disabling the Accelerator setting on a Host Entry...
AppLayering 4.x - OS layer creation fails with error "An error occurred. The required file 'OSType.txt' was not found on your OS disk. Please obtain the application layering OS machine tools, run 'Setup_x64.exe' on your OS image"
While creating the OS layer in AppLayering 4.x we get the error message: An error occurred. The required file 'OSType.txt' was not found on your OS disk. Please obtain the application layering OS machine tools, run 'Setupx64.exe' on your OS image, and then try creating the OS layer again...
After Importing an APNS Cert App Installation Doesn't Work in XenMobile iOS
Users can no longer install an application from the company store or get policies in XenMobile. When you try to install an app it goes from installing back to reinstall in Secure Hub and nothing is installed...
HDX session stops responding when using two-finger scroll on a touchpad
Citrix HDX session may stop responding and hang when using the two-finger scroll on a touchpad. This was observed in certain machines running Windows 8 or 10 with Receiver 4.10 or higher...
HDX Media Engine Crashes when Disconnecting or Logging off From a Session
The HDX media engine crashes when disconnecting or logging off from a session. Here is how to reproduce the issue: 1. Start a published desktop from a ThinClient dual screen. 2. Within the published Desktop, launch another desktop. 3. Put this desktop on the second screen. 4. Logoff or disconnect...
How to Stop Receiver From Launching All the Published Applications Automatically
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Applications should not launch automatically...
Troubleshooting NetScaler Hard Disk Issues
Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...
Common Resolutions to “Cannot Complete Your Request” when connecting directly to StoreFront Server
Symptoms or Error The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server. However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios. To narrow down through which connection...
Error: "Cannot Complete Your Request" When Connecting to StoreFront Through Proxy
The following error is displayed when connecting to StoreFront through proxy due to proxy configuration: Cannot Complete Your Request...
Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront
The following error is displayed due to certificates misconfiguration on StoreFront: Cannot Complete Your Request...
Error: "Cannot Complete Your Request" Due to Stopped StoreFront Services
The following error is displayed due to stopped StoreFront services: Cannot Complete Your Request...
Error: "Cannot Complete Your Request" Due to Incorrect Citrix Gateway URL Usage
The following error is displayed due to incorrect Citrix Gateway URL usage: Cannot Complete Your Request...
Receiver 4.8: "Citrix HDX Engine is not responding"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Published application will launch and after few minutes it'll crash with the error message "Citrix...
Troubleshooting NetScaler SD-WAN Reachability
This aim of this article is to help you verify if Virtual Paths/Intranet Service/Internet Service/Passthrough Service is correctly used to reach the destination. 1. Under Monitoring Flows verify that the end client/server traffic is reported under the correct “Service Type”. 2. If the test traffi...
XenMobile: How to use PKI to create a certificate using the computer name?
On certain environments it is necesary to create a certificate using the computer name instead the username...
Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."
Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...
VMware vSphere 6.7 - Citrix Known Issues
Citrix is committed to ensuring compatibility with the latest VMware Hypervisor releases. VMware released vSphere 6.7 in April 2018. Note: This is a live article, and is updated as and when the new information becomes available. For Current Release, vSphere 6.7 is supported with Virtual Apps and...
How to recover the local username created for the ELM in Azure and reset the password
When you deploy an ELM into Azure, Azure requires that you do not enable the root account for external access. Instead, you are required to specify a name and password for a non-administrative user. If you do not write that username down, or if you lose it, it can be difficult to determine what i...
Error: "Http/1.1 Internal Server Error 43531" When Enrolling Device to XenMobile
MAM enrollment is failing with below errors: 1. While authenticating from the Gateway Web Page -"Http/1.1 Internal Server Error 43531" 2. While attempting from the mobile device - "Enrollment Failed - There's a prblem with the server setup. Please contact your administrator"...
Configuring a SDX Channel from the SVM
Identify how configure LACP in SDX Channel...
HTML5 Error "Citrix Receiver cannot connect to the server" from external connection
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. Internally users are able to launch application via HTML5 Client. But externally users are unable to...
How to install NMAS on VMware ESXI or VSphere
Instruction to install NMAS in VMware Vsphere 6.5 and above due to compatibility issue...
FAQ: XenMobile 10 and NetScaler Gateway Integration
Citrix Endpoint Management, formerly XenMobile Service This article contains frequently asked questions about XenMobile 10 and NetScaler 10.5 Integration. Q:What versions of NetScaler are supported withXenMobile 10 deployment wizard? Q:Do I need to upgrade to NetScaler 10.5 to integratewith...
How to troubleshoot XenServer USB Passthrough related issues
This article describes common error scenarios as well as general troubleshooting tips for XenServer USB Passthrough feature...
Cannot run Windows updates on Office layer due to error C80001FE (4.x, 2.x)
Windows update succeeds on a new OS layer version but reports error C80001FE when a layer with Microsoft Office is booted with the new OS layer version. This may be caused by hiding an update in the OS layer...
How To Deploy NetScaler as Both OAuth SP and IdP
Deploying the NetScaler, as both an OAuth Service Provider SP and IdP Identity Provider or OpenID Authenticator. This can be on the same NetScaler, or on two separate appliances...
SF3.8 | Default domain service not running on 2012 R2 StoreFront server
Default domain services not running on 2012 R2 StoreFront servers Users are unable to connect to StoreFront...
Kernel panic error is seen when trying to deploy the OVA file for XenMobile Server on VMware
You receive an error similar to the following one when trying to deploy the OVA file for XenMobile Server installation on to VMware: VFS: Cannot open root device "sda3" or unknown-block0,0: error -6Please append a correct "root=" boot option: here are the available partitions:Kernel panic - not...
Space not freed up after force-canceling a task
When editing a layer or publishing an image, you see extra space consumed in the "Layering Service" Local Storage normally. You attempt to cancel the operation, but the task does not cancel. Eventually after 60 minutes the cancel operation gets to the Stalled state, allowing you to force-cancel t...
Receiver (4.9|4.10|4.11) installation stuck at setintegritylevel.exe while installing it through Non interactive desktop of a Admin user.
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Symptoms observed are as follows: 1. During installation of RecfWin 4.9/4.10/4.11 from the Non...
FAQ: Citrix Insight Services (CIS)
Citrix Endpoint Management, using technology formerly called XenMobile This article contains answers to frequently asked questions aboutCitrix Insight Services formerly known as TaaS. Contents General Citrix Insight Services Plug-ins Security Considerations File Uploading Analysis Feedback Genera...
How to Upload Data to Citrix Insight Services (CIS)
Citrix Endpoint Management, using technology formerly called XenMobile Auto Support is a part ofCitrix Insight Services formerly known as TaaS, a Citrix initiative to simplify information gathering from customer environments, and also to provide automatic analysis of that data for common problems...
How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler
This article describes how to determine the IP addresses of active connections to a virtual server of a NetScaler. Background To troubleshoot a web application issue, you might need to determine the IP address actively connected to a virtual server of NetScaler. For example, certain percentage of...