SVM can't communicate to NSIP with "Manage through internal network" option enabled

Upgrade from 12.1 to NS13.1 Build 33.49 on SDX Platform and enabled "Manage through internal network" SVM and NSIP did not communicate, Displayed as Down. Remove this option backs to normal...

Fail to delete vdisk from console "vDisk Properties Were lost"

The files of vdisk, pvp and lok has been removed from store. then delete vdisk from pvs console failed with error "vDisk Properties Were lost"...

AppFW (WAF) Learning not working anymore

The learning for WAF features is not working anymore, no new data is learned. Even after cleaning the AppFW learning data CLI command 'reset appfw learningdata', WAF learning is not working as no new data is learned...

How to Customize Gateway Login Page Labels for Custom Theme when nFactor Login Schema is enabled

This article helps you customize gateway login page labels such as username/password field labels for custom theme when you are using nfactor authentication...

How to control IP address returned in a DNS query based on source IP address (local DNS IP address)

This article contains information about how to control IP address returned in a DNS query based on source IP address local DNS IP address The IP addresses DNS returned must work inactive/standby mode. Also, you can use DNS policy expressions to monitor load balancing service statusassociate to th...

Unable to detach SMB ISO library

We are unable to detach one ISO SR. The detach option is not presented in Xencenter...

Large MCS deployments in Azure may fail due to Azure throttling of disk clones

Customers hosting VMs in Azure may experience an error when attempting to create a large machine catalog or add additional machines in bulk, resulting in failure to create new machines. This error will appear in Azure as: "Too many attempts to copy from a writable resource a managed disk; please...

Secure Mail calendar Widget on Android

While customer is able to add the Secure Mail calendar widget to the device home screen, they are unable to do so for devices enrolled in WPCOD mode"Work Profile / Corporate Owned Device"...

[NetScaler] LDAP password can be changed with an incorrect Radius Passcode

Below is an example of common 2Factor authentication flow: Root factor: Start Login Schema XML = /nsconfig/loginschema/LoginSchema/DualAuth.xml Adv Authn Policy = LDAPPol Rule = true Action = LDAPAct Next Factor if Success = RadiusFactor Login Schema Profile = LSCHEMAINT Adv Authn Policy =...

How to disable StoreFront's http communication

How to disable StoreFront's http communication...

Active TLS1.1 and Weak Ciphers Causing environment Vulnerabilities

This Tech Paper aims to convey what someone skilled in ADC would configure as a generic implementation to receive an A+ grade atQualys SSL Labs...

Microsoft Security Update Validation Report March 2023

Microsoft’s March 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Cannot complete request when accessing HTTPS Storefront URL

When users access the storefront webpage they get an error saying "cannot complete request" on the detect workspace app / receiver web page...

Citrix Workspace App Fails to Upgrade with an Error 0x800951C2

Citrix Workspace App fail to upgrade with an error 0x800951C2 when upgrading Server VDA from 1912 CU4 to 2203 CU2...

Unable to use port 8080 for Citrix Cloud WEM Services connectivity

When setting up Cloud WEM Services in your environment, you may have a requirement to use a different port than port 8080 for communication as it may be blocked due to internal policies. An alternative port is required to be used both for the local agent and for listening on the Cloud Connector...

Workload Balancing virtual appliance 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1

Workload Balancing virtual appliance 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1 Who Should Install This Update? This Workload Balancing virtual appliance update is for customers who use the Workload Balancing feature of Citrix Hypervisor 8.2 CU1. It constitutes the following deliverabl...

Odd number CPU shows 100% CPU Utilization after disabling Hyperthreading.

After disabling the hyper-threading, the odd number CPU, example CPU 1,3,5 etc.. consistently shows 100% CPU utilization, the even number CPU is normal...

Target device cannot access VDisk and boot, Event ID 11 seen on Provisioning server

Some or all target devices cannot access the VDisk at boot - the device will get a boot file but be unable to go further. On the PVS servers: Event id 11 from StreamProcess.exe is seen with the error detail:Detected one or more hung threads...

Microsoft Security Update Validation Report February 2023

Microsoft’s February 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Citrix Workspace App installation fails on Windows Server 2012 R2

Citrix Workspace App CWA version 2109 and above will fail to install on Windows Server 2012 R2 Systems with the error "Unable to install the following prerequisites. Install them manually and then try to install Citrix workspace App again.” Microsoft Edge Webview2 Runtime: Error Code: -2147219198...

ADC no console after upgrading to 13.1-37.38 error getty: unknown gettytab entry '3wire'

Netscaler lost console access after HA pair was upgraded to 13.1 build 37.38 and received the following error on console: Jan 10 21:39:49 ... getty24784: tcsetattr /dev/ttyu0: Operation not supported Jan 10 21:39:49 ... getty24785: getty: unknown gettytab entry '3wire' Jan 10 21:39:49 ... syslogd...

CWA for Mac - Second window created by published application doesn't work

Custom-built applications that act as a launcher for other applications Sporadically, both the seamless application window and the launched application window disappear on Mac clients In Citrix Viewer, the windows show as transparent and are not clickable, Mac menu barwould not work as well...

Client certificate authentication

Websites that contain sensitive content, such as online banking websites or websites with employee personal information, sometimes require client certificates for authentication...

App Layering - PVS Connector with Offload Enabled - Task Error "404 (Not Found)"

App Layering PVS connector with offload enabled "An unexpected system error occurred. Retry the operation or contact technical support. Exception Message: Response status code does not indicate success: 404 Not Found"...

ADC /13.0 / renew certificates

Assist in cases of clients who need to renew a certificate that is about to expire...

Checking PVS targets for processes with high disk reads

In PVS environments when weak target device performance is encountered, slow boot, slow application opening, there are a several places to check for insights into the source of the problem. One common source ofweak target device performance is an unexpected volume of read requests from target...

Error "Please login: Server has encountered error, please try again or contact your administratror"

After input username and password in Gateway login page, below error message displayed:. "Please login: Server has encountered error, please try again or contact your administratror"...

ADM License warning - "Licenses will be reduced to 2"

ADM warning message showing Licenses will be reduced on VIPs from 30 down to 2. Error message appears post upgrade to13.1-12.x or later...

Windows Auto Logon Issue with latest Windows 10,11 Updates

TheAlways-On VPN before Windows Logonformally Always On service feature enables users to establish a machine level VPN tunnel even before a user logs on to a Windows system. The tunnel remains active until the machine shuts down. After the user logs on, the machine-level VPN tunnel is taken over ...

Unable to Launch the Webex and Teams Meeting from Citrix Secure Web on Android

Unable to Launch the Webex or Teams Meeting from Citrix Secure Web on Android Error message "Blocked. Access to this site is restricted by admin policy" or blank page...

Microsoft Security Update Validation Report November 2022

Microsoft’s November 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Citrix ADC - HTTP Request Smuggling Reference Guide

HTTP request smuggling is a type of attack that takes advantage of differences between the way sequences of HTTP requests are processed by a web server and one or more intermediate devices, like a Citrix ADC load balancer or other Traffic Management features. HTTP Request smuggling attacks are...

PVS : The Stream service restarts periodically

Stream service restarts periodically...

How to Generate a support file for ADC

This article shows users how to generate a support bundle from there ADC device...

Upgrade fails due to /var partition filling.

ADC upgrade is failing due to /var folder filling. Checking the /var folder we notice that /var/partitions is taking up a lot of the space. Looking into this further we can see there are many .pdb files taking up space within directory/var/partitions//nscollectRRD...

"Cannot complete your request" when using SAML: FailedPasswordComplexity

CitrixAGBasic SSO failed when using SAML: FailedPasswordComplexity...

Alert || high memory usage - SDX

SDX high memory usage. Customer might see this on their device and might be receiving smtp alerts warning them of this...

Notice Of Change Announcement For Citrix - Citrix SD-WAN

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN product line SD-WAN 110-SE, SD-WAN 210-SE, SD-WAN 210-PE, SD-WAN 1100-SE, SD-WAN 1100-PE, SD-WAN 2100-SE, SD-WAN 2100-PE, SD-WAN 4100-SE, SD-WAN 4100PE, SD-WAN 6100-SE, SD-WAN 6100-PE, Advanced edition Add-On SKU, Clou...

[Citrix Gateway VPN] Cannot access intranet applications in VPN over Proxy environment

When you connect Citrix Gateway VPN. You may observe VPN establishment is OK but cannot access internal applications/networks when the following conditions both match: Client has proxy configured and VPN connection goes through Proxy. Client PC has an interface IP in 169.254.0.0/16 subnet Usually...

How to disable the static object cache for specific page of VPN Vserver

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ICA RTT data is missing - displayed as n/a in Director

ICA RTT data displayed as n/a in Director...

[Citrix Gateway] Client plugin of Window upgrade fails due to upgrade package issue

The client plugin fails to upgrade to the new one after upgrade ADC, following logs sample could be found in client plugin logs 15:36:32.432 | DEBUG | nsStartSSL called 15:36:32.432 | DEBUG | mNotifier0 15:36:32.447 | EVENT | Version mismatch 15:36:32.447 | DEBUG | RedrawActiveXWnd: 6:0...

Microsoft Security Update Validation Report September 2022

Microsoft’s September 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing...

Cookies generated by VPN Vserver lack Secure/SameSite/HttpOnly flags

Cookies generated by VPN Vserver lack Secure/SameSite/HttpOnly flags...

Microsoft Teams does not display video and shared screen

Microsoft Teams does not display video and shared screenwhen Endpoint OS is Windows 10 1607 Build 14393, Desktop Viewer is disabled showDesktopViewer=false, Teams optimization is enabled, and Viewing session in full screen mode...

Android Enterprise - How to remove Managed configuration policy from Android device

How to removeManaged configuration policy pushed to Android devices...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 10

Package name: xms10.13.0.11025.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10922.bin, xms10.13.0.10817.bin, xms10.13.0.10723.bin, xms10.13.0.10603, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and...

Secure Mail: not getting ios push notifications with Microsoft Intune

You have deployed Citrix Secure Mail via Microsoft Endpoint Manager for employees to access their on prem actyvesync mailboxes in iOS Users notice they are getting Calendar events but NOT email notifications Despite having properly configured Securemail settings in Microsoft Intune as per our...

Unable to use managed-app-utility.jar from MAM-SDK with Java 11

Building a custom app using Java 11 or later, the gradle build chain fails when invoking the final stage "task generateMdx" as the jar file for this stage requiresJava 1.7/1.8 Java/JDK 8...

How to export logs using App Layering 2204 or higher

Walk-through the new export logs steps...