5325 matches found
How to recreate Local Host Cache on Citrix Virtual Apps & Desktops
Citrix ConfigSync Service outputs Event ID 505 errors periodically, "The Citrix Config Sync Service failed an import."...
How to Publish XenMobile App Store apps using iOS Volume Purchase Program (VPP)
The Apple iOS Volume Purchase Program VPP solution allows the customer to manage iOS app licensing, therefore simplifying the process to find, buy, and distribute apps and other data in bulk for an organization. With VPP, you can use XenMobile to distribute public app store apps. VPP is not...
How To Replace Defective SSD/HDD of a NetScaler SD-WAN 4000 or 5000 Appliance
This article describes how to replace defective SSD/HDD of a NetScaler SD-WAN 4000 or 5000 appliance...
Testing HA Failover on NetScaler SD-WAN
Site level HA works in a way independent to the virtual path state of the site with other sites. Meaning if the physical links are down while one appliance is serving as active, then it will be the same case for the standby as well as the same physical link will be used by standby too and hence...
Calculate MSS Value for NetScaler SD-WAN Appliances
By default, the MSS value is defined as 1380 bytes in aNetScaler SD-WANappliance, assuming the WAN infrastructure allows a standard IP packet maximum transmission unit MTU size of 1,500 bytes. Some WAN infrastructures might not provide enough space for MSS of 1380 bytes because additional protoco...
Cannot power on CachePoint, "Cannot open the disk 'UnideskLayers/..."
After host or storage failure, you may find that one or more CachePoints CP will not longer boot. The error message given by vCenter is: An error was received from the ESX host while powering on VM CP01. Cannot open the disk 'UnideskLayers/User/Desktop3/P14407081000000d8.B0.R1.V0-000001.vmdk' or...
Using Android Enterprise (Android for Work) with Citrix Endpoint Management
Android Enterprise is a set of tools and services provided by Google as an enterprise management solution for Android devices. When you integrate Endpoint Management with managed Google Play to use Android Enterprise, you create an enterprise. Google defines an enterprise as binding between the...
FAQ: Provisioning Server and Citrix License Server Interaction
This article provides more information on how the Citrix License Server works with Citrix Provisioning Services 4.5, 4.5 Service Packs, 5.0, 5.0 Service Pack 1, 5.0 Service Pack 2, 5.1 and 5.1 Service Packs in different situations. Licensing Support for Provisioning Services 5.1 Service Pack 1...
Citrix App Layering 4.x: Best Practices
Table of Contents Operating System Layer Operating System Patching Platform Layers Application Layers - Before Install Installation Applications Application Patching Elastic Layers Maintenance Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...
App Layering 2.x/3.x: Best Practices
A consolidation of the various layering best practices to apply in the OS and App layers. For App Layering 4.x Best Practices, please refer here:https://support.citrix.com/article/CTX225952 Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...
FAQ: Citrix Secure Gateway/ NetScaler Gateway Secure Ticket Authority
Note : The same principles and concepts holds good for NetScaler Gateway as well. This article answers some frequently asked questions regarding the Citrix Secure Ticket Authority STA. The questions are divided into following four categories: Overview Q: What is the Secure Ticket Authority? Q: Wh...
WEM Drive Restriction policy will not apply to End User session on WEM Agent
WEM Drive Restriction policy will not apply to End User session on WEM Agent machines...
CVE-2017-15597 - Citrix XenServer Security Update
Description of Problem A security vulnerability has been identified in Citrix XenServer that may allow a malicious administrator of a guest VM to compromise the host. This vulnerability affects all currently supported versions of Citrix XenServer up to and including Citrix XenServer 7.2. The...
Troubleshooting NetScaler and NetScaler Gateway License Issues
Find the resolution based on the exact error message in the /var/log/license.log file. An Invalid Entry in /nsconfig/hosts An Invalid Entry in /nsconfig/rc.conf An Invalid Date in the System An Expired License A Corrupted License File An Invalid Entry in /nsconfig/hosts Error 1:33:22 lmgrd Unknow...
Various Connection Method Behaviours of Mobile Citrix Receiver with StoreFront and NetScaler Gateway
The following scenarios provide an understanding of when to use the StoreFront server FQDN and/or NetScaler Gateway FQDN in an App Controller solution when connecting from a mobile device: Internal Users Connecting to StoreFront Server Scenario 1 – Legacy PNA Site and No Store Available Scenario ...
Configure Citrix Profile Management through WEM
Instruct engineers in how to configure citrix profile management through WEM...
Unable to enroll any device when using Certificate based authentication
Enrollments are failing for all platforms. During the enrollment process,the server logs are showing a failure to sign the CSR, followed by a wipe triggered on the device: 2017-09-10T10:11:12.45+0100 | 32A9CFAD5515A088 | ERROR | http-nio-10443-exec-3 | com.sparus.nps.ios.agent.V10AgentHandler |...
Error 0x7B INACCESSIBLE_BOOT_DEVICE after installing PVS server on a Cisco UCS Server
After installing PVS Server software, or upgrading from a previous version, the first time the server reboots it will not be able to boot successfully anyomre. The server might present a Blue Screen with Error Code 0x7BINACCESSIBLEBOOTDEVICE...
App Layering: Office MCS Rearm failure because kmssetup.cmd is running multiple times
Created a new layer following https://support.citrix.com/article/CTX224566. After publishing the image and using Studio to upgrade catalog using MCS, we receive the following error: Task Information: Start Date: Friday, October 6, 2017 Start Time: 1:46 PM Finish Date: Friday, October 6, 2017 Fini...
Authentication Failure When Password Contains £ Character
Authentication for 401 based failure is observed only oniOS devices ,when the password contains £ character, it works for Form based authentication. Authentication for 401 and Form based is working fine without any issue on Android devices ,when the password contains £ character. Coming to RADIUS...
Application Shortcuts disappear when connecting to server where the profile already exists
When first logging into a server and the user profile is created for the first time, application shortcuts as configured in WEM appears on Desktop. Application shortcuts configured in WEM: Shortcuts created on desktop of new user profile: Shortcuts deleted after subsequent logins...
WEM Agent does not place icons on desktop at first logon
When first logging into a VDA, the WEM Agent does not push out all the Desktop Icons that are assigned to the user. The WEM agent must be manually refreshed to make the Icons appear: Initial Login with no application Icons: Manually refresh the WEM Agent by right clicking the Wem Agent Icon from...
WEM Console Access error: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service..."
When attempting to connect to the WEM site using the WEM Admin console, the following message appears: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management...
SSL Handshake Failure on ADC Because of Unsupported Ciphers
SSL connection failsbetween the client and the ADCappliance ADC responds with a fatal alert. The description of the alert message is “Handshake Failure 40”. The above screenshot is from a NetScaler trace packet capture. Procedure to run a trace on the ADC is explained in the following document:...
WEM Agent Machines in a different forest/domain from the Broker are not registering with the WEM Broker
WEM Agent Machines in a different forest/domain from the Broker are not registering with the WEM Broker...
Printer Status changes to "Access denied, unable to connect" after logging out and back in
Network printers that are added from a Citrix Universal Print Server go into an "Access denied, unable to connect" status after a Citrix profile managed user logs off and logs back in...
Database Creation Error when creating a new WEM database using a hyphen ("-") in the database name
When attempting to create a new WEM database when using a hyphen '-'in the name, an error appears saying "Database Creation Error". The Citrix WEM Database Management Utility Debug Log contains the following Exception: Exception - CreateVuemdb.Run : SqlDatabaseHelper. connection Error : 102 |...
WEM Database Upgrade Failure "CREATE DATABASE permission denied in database"
When attempting to create a new Database/update an existing database using the Database Creation Wizard, we receive the following error: The following error is is written to the WEM Database Management Utility Log: "CREATEDATABASE permission denied in database"...
How To Change The Default Password of nsroot User of a NetScaler SD-WAN WANOP Edition Appliance
The objective of this article is to provide the correct procedure to change the default password of nsroot user of a NetScaler SD-WAN WANOP Edition Appliance. SVM and XS instance can be accessed via CLI and customers can potentially change the password via the CLI. In this case the SVM password c...
WEM 4.3 -Folder redirection discrepancy between "Quick Access" and "This PC"
When configuring WEM USV Settings for folder redirection inside WEM Administration Console, folder redirection settings are not properly applied per settings on WEM Agent machine. FOR EXAMPLE: All of the following folders, should be redirected and have been configured this way via the WEM...
Error while creating WEM database: "Database creation error!"
Database Creation Wizard produces the following error while creating a new WEM database: "Database creation error!". The Citrix WEM Database Management Utility Debug log file located in "C:\Program Files x86\Norskale\Norskale Infrastructure Services" reports the following error when attempting to...
Move WEM SQL database to a new SQL instance with/without SysAdmin permissions
Unable to perform a migration of the WEM Database to a new SQL Server due to minimal permissions in SQL. SysAdmin permissions on new SQL Server are not allowed and thus can not be used from the WEM broker...
WEM Administration Console Agent list does not contain WEM Agents
Some or all WEM Agents do not appear in the Agent list within the WEM Administration Console. The Norskale Agent Service Event Viewer Logs on affected machines contain the following error: Level: Error Source: Norskale Agent service Event ID: 0 The creator of this fault did not specify a reason...
WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"
Random WEM Agent machinesintermittently display the following pop up error message: "WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"...
Citrix XenServer Multiple Security Updates
Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that may allow a malicious administrator of a guest VM to compromise the host. These vulnerabilities affect all currently supported versions of Citrix XenServer up to and including Citrix XenServe...
UPM settings configured through WEM are not applying after second logon to WEM Agent Machine
UPM settings configured through WEM are not applying after second logon to WEM Agent Machine...
How to Configure Storefront for Authentication using NetScaler Gateway
This article describes how to configure authentication at StoreFront using NetScaler Gateway - StoreFront Configuration...
WEM error message "Specified license server is not available or appropriate licenses are not installed"
When configuring the license server within the WEM Administration Console, the following error appears: "Specified license server is not available or appropriate licenses are not installed. Retry or Cancel"...
WEM Admin Console Error: "Specified Infrastructure Server seems to be offline or have a wrong database configuration. Please check configuration and try again"
After performing in-place upgrade of the WEM Broker, The WEM Admin console gives the following error when trying to connect to the WEM site:. "Specified Infrastructure Server seems to be offline or have a wrong database configuration. Please check configuration and try again" Plus, when opening t...
Management CPU Increases Periodically In Citrix ADC
When monitoring CPU utilization on the NetScaler, you will periodically notice Management CPU CPU 0 reporting 100% Utilization. This will most likely appear cyclic recurring at a fairly regular interval...
USB or Audio devices disappear after a desktop or layer boots without the Broker Agent
USB or Audio devices disappear after a desktop or layer boots without the Broker Agent...
How to Configure Authentication at StoreFront using NetScaler Gateway - NetScaler Configuration
This article describes how to configure authentication at StoreFront using NetScaler Gateway - NetScaler Configuration...
WEM 4.3 - Intermittent crashes of Norskale Broker Service.exe on WEM Broker
Norskale Broker Service.exe on WEM Broker randomly crashes on all WEM Brokers present. Crash dump analysis of this service shows the following: PROCESSNAME: Norskale Broker Service.exe ERRORCODE: NTSTATUS 0xc0000374 - A heap has been corrupted. EXCEPTIONCODE: NTSTATUS 0xc0000374 - A heap has been...
How to configure console access on XenServer or Citrix Hypervisor
This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...
Unable to Connect to PVS After PVS Server Upgrade or Downgrade
After an upgrade of PVS from 7.13 to 7.15, or a downgrade of the PVS server from 7.13 to 7.6, the ELM was no longer able to connect to it. Testing credentials would fail. Note, this probably happens in lots of other circumstances, but these are the two circumstances where we've seen this. If you...
Backend SSL Connection Fails on ADC due to missing extensions
When using Secure-LDAP which uses port 636 TCPs or while making connection to server listening on secure port,it fails in SSL handshake phase...
Unidesk - New desktops show black screens in VMware Horizon View
When connecting to a new desktop from the Horizon View client or a PCoIP Thin/ZeroClient, one or more monitors shows nothing but a black screen...
'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists' App Layering/Unidesk 2.x: Desktop Task Fails
Desktop edit fails with 'Couldn't find the current boot disk in the list of disk' or 'A configuration error exists'. Note, "A configuration error exists" could also apply to an inconsistent snapshot configuration on the VM, so see this KB article as well...
HDX applications fails to launch and errors out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”.
HDX applications fail to launch and error out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”. From the Client side trace we see that theclient is unable to make TCP connection with the Second AG Vserver on custom...