XenMobile: 500 Server Internal Error when uploading Android APK File to XMS

When trying to upload an APK app to the XMS console using Internet Explorer 11, we are getting a 500 Server Internal Error Looking into the error logs. The previous version x.x.x.0 works fine however upgrading the version gives - 500 Server Internal Error...

How to log on using the Command Line Interface on NetScaler SD-WAN WANOP

This article describes accessing NetScaler SD-WAN WANOP appliance using command-line interface CLI...

How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...

How to Upgrade NetScaler SD-WAN WANOP Appliance from 7.x to 9.3.x Version

This article provide steps to upgrade NetScaler SD-WAN WANOP appliance from 7.x to 9.3.x version...

Socket and SSL error messages in Receiver for Windows 4.10

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Protocol driver error message in earlier versions While using receiver a common error that you might...

Microsoft 365 Apps (Office 365) is Randomly Asking Users to Reactivate

After publishing Microsoft 365 Apps Office 365,users are randomly being requested to reactivate.Issue occurs randomly...

Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console

Synchronization State for WEM Agents shows a question mark ? or red crosson the WEM Administration console...

How to force HTTPS on the ELM

Many customers have security requirements mandating the use of https. There is no way within the management console of the Enterprise Layer Manager to force https, so Engineering has approved this as the officially supported method to configure the appliance to be https-only...

App Layering - Shutdown for Finalize Error, "A RunOnce script is outstanding"

In any layer, when creating it, you must double-click on the Shutdown for Finalize script, where we determine that there are no pending Windows operations that need to complete before we finalize. When you run this, you may see this: Layer Finalize is BLOCKED, The outstanding items are: 'a RunOnc...

Citrix *Client Folder Redirection* (CFR) is not *Folder Redirection*

Client Folder Redirection, Folder Redirection and Special Folder Redirection are not the same. Client Folder Redirection CFR provides access to client-side folders in an ICA session while not having to redirect complete client-side drives. Support throughClient Drive Mapping CDM has enabled...

Steps to Add Secondary MCN in SD-WAN HA

Configure Secondary MCN in SD-WAN High Availability...

How to add Weblinks and Shortcuts to Citrix Android Launcher

Question: how to place weblink shortcuts on Citrix Android Launcher for XenMobile? If this is not possible what is the workaround? Answer: In order to add an app to Citrix Launcher, you need to specify an App ID/full name - for example, com.android.calendar for the Calendar. The problem with Web...

How to remove Android for Work v2 configuration

Remove Android For Work v2 configuration from XenMobile Admin Console...

VMs Freezing or Poor Performance (xenvbd event ID 129)

VMs are encountering hang or poor performance issue related with disk I/O. xenvbd event ID 129 . From VM event log: ++++++++++ xenvbd event ID 129 \Device\RaidPort0 reset ++++++++++ - From XenServer messages log: ++++++++++ messages.1: Mar 8 14:11:35 MXVDIS01X tap-ctl1481: tap-err:tapctlreadraw:...

Secure Mail ActiveSync redirect 451

When migrating Exchange server for example from On-Premise Exchange to Office 365. Is it possible to have the Exchange server sending an HTTP 451 ActiveSync Redirect to point Secure Mail to the new server without installing a new instance of Secure Mail? Yes: The HTTP 451 is the supported mechani...

App Layering: Upgrading to 4.6 Fails to Complete, or Shows Database Errors, or Shows No Layers or Icons

While upgrading to version 4.6, the upgrade does not complete after several hours. If it does complete, after logging in, you see no layers or imag templates. And you will see errors like: "System Error - ComponentActivator: could not instantiate Uni.Appliance.PersistenceLayer.Session.SessionScop...

Configuration of DPI matching and client-side scaling with Citrix Workspace app for Windows

DPI scaling is a critical consideration when using high-resolution monitors over 1920x1080 with Citrix Virtual Apps and Desktops. Without the proper product versions and configuration, the Citrix session could be displayed at resolutions and scales that diverge from the local client configuration...

Error "There is a problem with this Windows Installer package........ Contact your support personnel or package vendor" when Installing Windows Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installation of Receiver fails with the following error, "There is a problem with this Windows...

Seamless Flags Configuration for Epic Hyperspace

This article includes recommended configuration for specific issues that may be encountered in your EpicHyperspace via CVAD deployment. These configurations should only be used if you encounter the specific issue mentioned. Before determining whether or not you will use any of these configuration...

How to Enable and Collect Logging for Citrix Workspace App (CWA) for Mac

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App CWA for Maclogging This article provides an overview of logging features...

NetScaler VPX on 11.1 Firmware Shows as VPX (1) in GUI when Using MAS Pooled Capacity Licensing

NetScaler GUI showing "NetscalerRemoteLicensedVirtualAppliance”. However, VPX instance is showing “License type” as Enterprise on GUI but the model ID was 1 i.e, VPX1...

StoreFront Logon Error "Your Request Could Not be Completed"

User are unable to logon and get Event ID 7 and 8 in the event logs, with errors "The template named: UsernamePassword could not be found." and an exception "The creation of a form failed"...

Error "Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server" in PVS Console

Getting an error message when attempting to create a vdisk within the vDisk Update Management in PVS console. Getting "Error Hypervisor VM Error. Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server. Unable to locate server. The underlying connection was...

How to Defragment a PVS vDisk with minimum downtime

The purpose of this guide is to instruct a PVS Administrator on the quickest way to perform a defragmentation process on a vDisk, while minimizing the amount of downtime incurred for the PVS Targets. It is important to note that, while this process can be performed without having to Power Down th...

How to Run Packet Capture on NetScaler SD-WAN WANOP

This article describes how to run packet capture on NetScaler SD-WAN WANOP...

How to Re-Enable Camera when it is Blocked by Restriction policy

How to Remove Restriction Policy from the iOS Devices without Re-enrolling. For Eg:- Customer has pushed the camera restriction policy to the Delivery Group to block the camera access for the users and now want to remove the unblock the camera to their end users by moving into other delivery grou...

PVS7.15 - PVS configuration wizard "hangs" when configuring new farm

The PVS configuration wizard "hangs" when configuring new farm. This happens in case you have multiple domains...

Creation of Platform Layer fails with a time out error from Vsphere

During creation of Platform layer, Task fails and we get an error on the App layering console as "A timeout occurred waiting for a vsphere task to complete"...

Citrix Provisioned Target Fails To PXE Boot With Infoblox DHCP

When trying to PXE boot provisioning service target Virtual machines, it was failing with the following error Could not start download: operation not supported' Target Virtual Machine able to receive the DHCP IP from Infoblox Appliancebut not able to download ARDBP32.bin from the TFTP server...

App Layering: System -> Settings and Configuration Page Hangs at "In Progress", Management Console Page Timesout 5 Minutes Later

When browsing in the App Layering Management Console web page to the System - Settings and Configuration page, a box saying "In Progress..." pops up in the middle of the HTTP Certificate Settings section, and the page never finishes populating. 5 minutes later, the entire management console web...

XenMobile: How to Block apps on iOS device

How to Block already/going to be installed apps on iOS devices using restriction policy...

Why cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"

Cache Type = "Cache on device hard disk" The block reservation of "Cache on device hard disk" is ONLY 4KB, and it's random I/O. Cache Type = "Cache on device RAM with overflow on hard disk" Since "overflow on hard disk" is vhdx format, the block reservation is 2MB & required for sequential I/O,...

Workspace Control - Connect and Disconnect button in Receiver for Web are not visible

Consider the following scenario. You have enabled Workspace Control for Receiver for Webin your Xen Desktop environment. Additionally, you have enabled the setting to display Reconnect/Disconnect button for Receiver for Web asshown in the screenshot below: However, when user logs on toReceiver fo...

How to Update MCS created Machine Catalog to modify vCPU, RAM.

Due to performance issues the vCPU,RAM need to be increased. This can be done by power shell...

StoreFront 3.x MMC Crashes When Editing Multi-Site Aggregation

MMC crashes when trying to remove controller from Multi-Site Aggregation Configuration. This only happens when trying make changes on Multi site aggregation Configuration...

How to Publish XenMobile App Store apps using iOS Volume Purchase Program (VPP)

The Apple iOS Volume Purchase Program VPP solution allows the customer to manage iOS app licensing, therefore simplifying the process to find, buy, and distribute apps and other data in bulk for an organization. With VPP, you can use XenMobile to distribute public app store apps. VPP is not...

How to recreate Local Host Cache on Citrix Virtual Apps & Desktops

Citrix ConfigSync Service outputs Event ID 505 errors periodically, "The Citrix Config Sync Service failed an import."...

How To Replace Defective SSD/HDD of a NetScaler SD-WAN 4000 or 5000 Appliance

This article describes how to replace defective SSD/HDD of a NetScaler SD-WAN 4000 or 5000 appliance...

Calculate MSS Value for NetScaler SD-WAN Appliances

By default, the MSS value is defined as 1380 bytes in aNetScaler SD-WANappliance, assuming the WAN infrastructure allows a standard IP packet maximum transmission unit MTU size of 1,500 bytes. Some WAN infrastructures might not provide enough space for MSS of 1380 bytes because additional protoco...

Testing HA Failover on NetScaler SD-WAN

Site level HA works in a way independent to the virtual path state of the site with other sites. Meaning if the physical links are down while one appliance is serving as active, then it will be the same case for the standby as well as the same physical link will be used by standby too and hence...

Cannot power on CachePoint, "Cannot open the disk 'UnideskLayers/..."

After host or storage failure, you may find that one or more CachePoints CP will not longer boot. The error message given by vCenter is: An error was received from the ESX host while powering on VM CP01. Cannot open the disk 'UnideskLayers/User/Desktop3/P14407081000000d8.B0.R1.V0-000001.vmdk' or...

App Layering 2.x/3.x: Best Practices

A consolidation of the various layering best practices to apply in the OS and App layers. For App Layering 4.x Best Practices, please refer here:https://support.citrix.com/article/CTX225952 Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

FAQ: Provisioning Server and Citrix License Server Interaction

This article provides more information on how the Citrix License Server works with Citrix Provisioning Services 4.5, 4.5 Service Packs, 5.0, 5.0 Service Pack 1, 5.0 Service Pack 2, 5.1 and 5.1 Service Packs in different situations. Licensing Support for Provisioning Services 5.1 Service Pack 1...

Citrix App Layering 4.x: Best Practices

Table of Contents Operating System Layer Operating System Patching Platform Layers Application Layers - Before Install Installation Applications Application Patching Elastic Layers Maintenance Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

FAQ: Citrix Secure Gateway/ NetScaler Gateway Secure Ticket Authority

Note : The same principles and concepts holds good for NetScaler Gateway as well. This article answers some frequently asked questions regarding the Citrix Secure Ticket Authority STA. The questions are divided into following four categories: Overview Q: What is the Secure Ticket Authority? Q: Wh...

Using Android Enterprise (Android for Work) with Citrix Endpoint Management

Android Enterprise is a set of tools and services provided by Google as an enterprise management solution for Android devices. When you integrate Endpoint Management with managed Google Play to use Android Enterprise, you create an enterprise. Google defines an enterprise as binding between the...

WEM Drive Restriction policy will not apply to End User session on WEM Agent

WEM Drive Restriction policy will not apply to End User session on WEM Agent machines...

CVE-2017-15597 - Citrix XenServer Security Update

Description of Problem A security vulnerability has been identified in Citrix XenServer that may allow a malicious administrator of a guest VM to compromise the host. This vulnerability affects all currently supported versions of Citrix XenServer up to and including Citrix XenServer 7.2. The...

Troubleshooting NetScaler and NetScaler Gateway License Issues

Find the resolution based on the exact error message in the /var/log/license.log file. An Invalid Entry in /nsconfig/hosts An Invalid Entry in /nsconfig/rc.conf An Invalid Date in the System An Expired License A Corrupted License File An Invalid Entry in /nsconfig/hosts Error 1:33:22 lmgrd Unknow...

Configure Citrix Profile Management through WEM

Instruct engineers in how to configure citrix profile management through WEM...