5332 matches found
Password Management for SDX's and VPX's utilizing NMAS
To manage passwords and accounts from one centralized location...
SSL Handshake Fails When Server Name Indication (SNI) is Enabled on ADC
SSL handshake fails when Server Name Indication feature is enabled on NetScaler Server Name Indication aka SNI is an extension of the TLS protocol. For SNI to work, the server name in the client hello must match the host name configured on the back-end service that is bound to an SSL virtual...
Error: "One or more issues were detected with your licensing configuration" during XenApp/XenDesktop upgrade to 7.16
When upgrading a Delivery Controller to version 7.16, a Citrix licensing error message might appear "One or more issues were detected with your licensing configuration. If unresolved, such issues will affect users' ability to access applications and desktops after the site upgrade"...
Controlling Citrix Workspace app Refresh Time
Note:- This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team. Citrix Workspace app would periodically refresh the resources from the server. By default, periodic refresh happens every 60 minutes after th...
App Layering: Machine Time on a Published Image is Wrong at First Boot
When booting a published machine for instance, the template VM for MCS the first time, the local time for Windows is wrong by hours. The timezone is correct, but the initial time is set incorrectly for that time zone. This can break Windows and Office activation, and potentially cause other...
How to Troubleshoot Browser Content Redirection
This article provides an overview of the Browser content redirection BCR feature and use cases before providing general troubleshooting guidelines. It is highly recommended that you first read through the Browser content redirection and Browser content redirection policy settings sections of the...
PowerShell script to check what vdisk version is being used
Looking for assistance with powershell script to check what vdisk version on the PVS is being used by the VDI desktops Target Devices...
How to configure H.265 video VDA encoding for NVIDIA GPUs
Support for H.265 Encoding/Decoding H.265 video encoding on 7.16 VDAs with H.265-compatible NVIDIA GPUs and H.265 video decoding on Citrix Receiver for Windows 4.10 is supported for hardware acceleration of remote graphics and videos...
EDT Security using DTLS
EDT Security using DTLS As from XenApp and XenDesktop 7.16 VDAs, DTLS is supported refer to the Windows OS VDA 7.16 Schannel library support for DTLS article. This means that backend connection between NetScaler and the VDA could optionally use DTLS. In addition, Receiver could optionally use DTL...
StoreFront 3.7 - Chrome Does Not Detect Receiver on Client
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While launching applications from Chrome, it uses HTML Receiver instead of Locally installed Receive...
How to Troubleshoot EDT Connections
Adaptive transport is a data transport mechanism for Citrix Virtual Apps and Desktops. It is faster, can scale, improves application interactivity, and is more interactive on challenging long-haul WAN and internet connections. Adaptive transport maintains high server scalability and efficient use...
EDT Session Connection/Reconnection Attempts using UDP and TCP in Parallel
Enhancement to existing EDT feature Starting with 2017 Q4 EDT-compatible versions of Receiver check “Requirements for this feature” section, session connections will be attempted using EDT and TCP in parallel. This will occur during: Initial connection Session roaming from one Receiver device to...
Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...
How To check Per-App VPN Works on iOS?
The article describes how to validate the proper functionality of Per-App VPN on iOS...
Error "Packets dropped due to licensed throughput rate being reached" on NetScaler
The following error is recorded in the ns.log file on NetScaler: EVENT Message 62992 0 : "410 packets dropped due to licensed throughput rate being reached"...
Predefined Setting Values Configured on NetScaler MAS
This article list the predefined setting values configured on NetScaler MAS. NetScaler MAS Prune settings Number of days to keep data is default 15 Pruning happens everyday at 00:00 for Events, Audit Log, Task Log tables NetScaler MAS Backup Settings Every 12 hours NetScaler MAS will back up...
XenServer Loses Network connectivity on Pool join (LACP bond entry incomplete)
Upon adding a host to an existing Pool configured with NIC Bonding of type LACP , the newly added host's NIC bond entry never finishes updating, as seen on the image below, where the Management interface never merges with the bond. The previous NIC remains as IP Setup None and the bond shows...
PVS Console | Fails to load farm\site\server details with error 'Server communication timeout'
The PVS Console throws following error while expanding farm\site\server details: 'Server communication timeout' MMC Console timeouts may also be seen. Now consider a Large AD Environment, where there are multiple Domains and the PVS Administrator User account used to access the PVS Console is par...
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"
Cache file size of "Cache on device RAM with overflow on hard disk" is growing faster than "Cache on device hard disk"...
Error: "ProcessAttribute: failed getting 135292-byte attribute"- When Copying Folders Recursively
The import task will fail with this: The CachePoint Appliance could not import the gold image VM to create the Operating System Layer. Error is: Failed to copy folders recursively. Details: Note there are other reasons you could have a failure to copy files recursively.Always check UniSysLibLog f...
How to disable Interrupt Safe Mode in Provisioning Services
How to disable Interrupt Safe Mode in Provisioning Services The "Interrupt Safe Mode" configuration is a special setting designed to handle bad PXE implementations that do not comply with PXE standards or have bugs. The setting forces a reset on the UNDI Interface after sending every packet into...
Citrix XenServer Multiple Security Updates
Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that may allow a malicious administrator of an HVM guest VM to compromise the host. These vulnerabilities affect all currently supported versions of Citrix XenServer up to and including Citrix...
XenMobile: 500 Server Internal Error when uploading Android APK File to XMS
When trying to upload an APK app to the XMS console using Internet Explorer 11, we are getting a 500 Server Internal Error Looking into the error logs. The previous version x.x.x.0 works fine however upgrading the version gives - 500 Server Internal Error...
How to log on using the Command Line Interface on NetScaler SD-WAN WANOP
This article describes accessing NetScaler SD-WAN WANOP appliance using command-line interface CLI...
Microsoft 365 Apps (Office 365) is Randomly Asking Users to Reactivate
After publishing Microsoft 365 Apps Office 365,users are randomly being requested to reactivate.Issue occurs randomly...
How to Upgrade NetScaler SD-WAN WANOP Appliance from 7.x to 9.3.x Version
This article provide steps to upgrade NetScaler SD-WAN WANOP appliance from 7.x to 9.3.x version...
Socket and SSL error messages in Receiver for Windows 4.10
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Protocol driver error message in earlier versions While using receiver a common error that you might...
How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to detect Citrix Receiver for Windows edition installed on the end point...
Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console
Synchronization State for WEM Agents shows a question mark ? or red crosson the WEM Administration console...
How to force HTTPS on the ELM
Many customers have security requirements mandating the use of https. There is no way within the management console of the Enterprise Layer Manager to force https, so Engineering has approved this as the officially supported method to configure the appliance to be https-only...
Citrix *Client Folder Redirection* (CFR) is not *Folder Redirection*
Client Folder Redirection, Folder Redirection and Special Folder Redirection are not the same. Client Folder Redirection CFR provides access to client-side folders in an ICA session while not having to redirect complete client-side drives. Support throughClient Drive Mapping CDM has enabled...
App Layering - Shutdown for Finalize Error, "A RunOnce script is outstanding"
In any layer, when creating it, you must double-click on the Shutdown for Finalize script, where we determine that there are no pending Windows operations that need to complete before we finalize. When you run this, you may see this: Layer Finalize is BLOCKED, The outstanding items are: 'a RunOnc...
How to add Weblinks and Shortcuts to Citrix Android Launcher
Question: how to place weblink shortcuts on Citrix Android Launcher for XenMobile? If this is not possible what is the workaround? Answer: In order to add an app to Citrix Launcher, you need to specify an App ID/full name - for example, com.android.calendar for the Calendar. The problem with Web...
Steps to Add Secondary MCN in SD-WAN HA
Configure Secondary MCN in SD-WAN High Availability...
VMs Freezing or Poor Performance (xenvbd event ID 129)
VMs are encountering hang or poor performance issue related with disk I/O. xenvbd event ID 129 . From VM event log: ++++++++++ xenvbd event ID 129 \Device\RaidPort0 reset ++++++++++ - From XenServer messages log: ++++++++++ messages.1: Mar 8 14:11:35 MXVDIS01X tap-ctl1481: tap-err:tapctlreadraw:...
How to remove Android for Work v2 configuration
Remove Android For Work v2 configuration from XenMobile Admin Console...
Secure Mail ActiveSync redirect 451
When migrating Exchange server for example from On-Premise Exchange to Office 365. Is it possible to have the Exchange server sending an HTTP 451 ActiveSync Redirect to point Secure Mail to the new server without installing a new instance of Secure Mail? Yes: The HTTP 451 is the supported mechani...
App Layering: Upgrading to 4.6 Fails to Complete, or Shows Database Errors, or Shows No Layers or Icons
While upgrading to version 4.6, the upgrade does not complete after several hours. If it does complete, after logging in, you see no layers or imag templates. And you will see errors like: "System Error - ComponentActivator: could not instantiate Uni.Appliance.PersistenceLayer.Session.SessionScop...
Configuration of DPI matching and client-side scaling with Citrix Workspace app for Windows
DPI scaling is a critical consideration when using high-resolution monitors over 1920x1080 with Citrix Virtual Apps and Desktops. Without the proper product versions and configuration, the Citrix session could be displayed at resolutions and scales that diverge from the local client configuration...
Error "There is a problem with this Windows Installer package........ Contact your support personnel or package vendor" when Installing Windows Receiver
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Installation of Receiver fails with the following error, "There is a problem with this Windows...
Seamless Flags Configuration for Epic Hyperspace
This article includes recommended configuration for specific issues that may be encountered in your EpicHyperspace via CVAD deployment. These configurations should only be used if you encounter the specific issue mentioned. Before determining whether or not you will use any of these configuration...
How to Enable and Collect Logging for Citrix Workspace App (CWA) for Mac
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App CWA for Maclogging This article provides an overview of logging features...
StoreFront Logon Error "Your Request Could Not be Completed"
User are unable to logon and get Event ID 7 and 8 in the event logs, with errors "The template named: UsernamePassword could not be found." and an exception "The creation of a form failed"...
NetScaler VPX on 11.1 Firmware Shows as VPX (1) in GUI when Using MAS Pooled Capacity Licensing
NetScaler GUI showing "NetscalerRemoteLicensedVirtualAppliance”. However, VPX instance is showing “License type” as Enterprise on GUI but the model ID was 1 i.e, VPX1...
Error "Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server" in PVS Console
Getting an error message when attempting to create a vdisk within the vDisk Update Management in PVS console. Getting "Error Hypervisor VM Error. Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server. Unable to locate server. The underlying connection was...
How to Defragment a PVS vDisk with minimum downtime
The purpose of this guide is to instruct a PVS Administrator on the quickest way to perform a defragmentation process on a vDisk, while minimizing the amount of downtime incurred for the PVS Targets. It is important to note that, while this process can be performed without having to Power Down th...
How to Run Packet Capture on NetScaler SD-WAN WANOP
This article describes how to run packet capture on NetScaler SD-WAN WANOP...
How to Re-Enable Camera when it is Blocked by Restriction policy
How to Remove Restriction Policy from the iOS Devices without Re-enrolling. For Eg:- Customer has pushed the camera restriction policy to the Delivery Group to block the camera access for the users and now want to remove the unblock the camera to their end users by moving into other delivery grou...