Delivery Controller fails to connect to local SQL Express database

Migrating databases for existing site from a full SQL server to a SQL Express instance running in the same VM as one of the Delivery Controllers causes the controller hosting the SQL Express not to be able to connect to the database, even after the correct machine account permissions and login...

SAML Metadata Import Errors when Federation Metadata XML file is larger than 64KB

The following messages are observed at the logs: Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903432 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903433 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903434...

Unable to enter multi-factor authentication with Citrix DaaS Remote PowerShell SDK

After installing and running the Virtual Apps and Desktops Remote PowerShell SDK, explicit authentication is required using the Get-XdAuthentication cmdlet. After entering the username and password, multi-factor authentication dialog is displayed,but the 6-digit OTP code input items are not...

XenCenter fails to remove host from the Pool

Removal of a Hypervisor from a Pool when XenCenter fails...

Delivery Group Power management turns off a few VDAs

Few VDAs are powered off during the off-peak hours Requirement is to keep all the machines to be powered On all the time but reboot the machines after a user logs off...

ADC License in Grace Despite Being Connected. Not moving from 720 hours

ADC is connected to the license server connected to ADM or ADM Agent but are in grace state. show ns licenseserver License Server: xxxx.cloud.com Port: 27000 Status: Connected Grace: Yes Grace Time Left: 720 --- Timer never goes below 720 Done...

While trying to gather logs the file shows "Could not process the file. File size is too large".

- While trying to reach the logs via the ADC GUI it says "Could not process the file. File size is too large " - The file is not that large less than 1-5 MB and can be observed via CLI or extracted via SFTP. - Only fails via GUI...

How to create a TLS1.3 profile on NetScaler

This is a step-by-step on how to create a profile TLS 1.3 on the NetScaler and attach those to specific LB Virtual Server...

XenServer: Block Size Shared storage best practices

Requirements for attaching iSCSI storage to a XenServer with regards to block size...

How to check the version of FreeBSD on NetScaler

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Exploring ICA Login and Logout Records in NetScaler logs

This articlestates the essential ICA login and logout records contained within the NetScaler's "/var/log/ns.log."...

How to update ADC appliance's credential to ADM Admin Profile

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Workspace Error: "Your account cannot be added using this server address"

When adding account with NetScaler Gateway FQDN in Workspace, you may have below error prompt: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."...

How to upgrade Netscaler ADM as standalone or in HA

How to upgrade Netscaler ADM as standalone or in HA...

How To: Force all users to access and authenticate at the NetScaler (ADC) Gateway.

To force all users to authenticate at the Gateway and not be able to log in directly to StoreFront...

StoreFront service status down after NetScaler HA failover

The customer triggered NetScaler HA failover, in the new Primary node, StorefrontSF service status show down with Monitor connection Timeout error...

Re-installation Session Recording Agent fails with Error 1920

Session Recording Agent installation failed with Error 1920, below events are logged on VDA Application Event log Event ID : 11920 with message Error 1920. Service 'Citrix Session Recording Agent' CitrixSmAudAgent failed to start. Verify that you have sufficient privileges to start system service...

Microsoft Security Update Validation Report August 2023

Microsoft’s August 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues August still be found upon implementation. Follow best practices for testing and installing...

How to pre-populate domain name in Citrix Web Studio logon page

This article describes how to automatically pre-populate the domain name in Citrix Web Studio logon page. Requirements Citrix Web Studio Read/writeaccess to C:\Program Files\Citrix\Web Studio\Site...

Error: "The connection to "xxx" failed with status (Unknown client error 1110). SSL Error 31"

When accessing Applications via Citrix Gateway, the Applications' ICA file download successfully, but launching failed with below errors: "Unable to connect to the server. Contact your system administrator with following error: SSL Error 31: The operation completed successfully" Error 'The...

Netscaler nstcpdump timestamp shows as UTC+0 instead of device local time(e.g. GMT+9).

Starting from version 13.1, when the TCPDUMP command is executed in CLI, GMT+0 time is applied instead of GMT+9 time set in Netscaler. Nstrace is normally applied as GMT+9 time, but only TCPDUMP is applied as GMT+0...

WEM Policy For Users Account to Restrict the CPU & Memory Usage

WEM Policy For Users Account to Restrict the CPU & Memory Usage. We need to some percentage CPU & Memory only to use the CPU & Memory where users are accessing the chrome browsers , etc applications in citrix...

How to Verify Load Balancing Cookie Insert Persistence on NetScaler

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Microsoft Security Update Validation Report July 2023

Microsoft’s July 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Both NetScaler HA nodes in secondary state

Both HA nodes in secondary state...

Reauthorize Error "Your FAS rules are not using the latest authorization certificate".

FAS console shows the message "Reauthorize Error "Your FAS rules are not using the latest authorization certificate" when you attempt to Reauthorize...

Cannot Add Applications/Desktops to Favorite when Accessing by ADC

After user login the store through Citrix Gateway, it is failed to add Applications/Desktops to favorite...

VMs Boot Extremely Slowly on Specific Hosts

VMs boot extremely slowly on specific hosts, the booting process mainly stuck in the phrase when vm icon changes from yellow to blue...

"Cannot Complete Your Request" via Oauth after Upgrading NetScaler from 12.1 to 13.0

After ADC is upgraded from 12.1 to 13.0, the user keeps getting "Cannot Complete Your Request" when attempting to access resources through ADC with Oauth authentication. As a comparison, there is no issue accessing StoreFront directly in the intranet without Oauth...

'ERROR: Minimum Cache Memory Not Configured' When Setting Global Cache Parameter

After upgrading to version 13.1 Build 42.47+from any previous version, you may notice a different behavior when configuring the global cache parameter. You are unable to set the cache global parameters unless the value of "-memLimit" is=N 4MB N is the number of NSPPEs. Attempting to set the cache...

MAC User's unable to see shared screen in VDI during MS teams call

Issue Description: MAC users connected to Citrix VDI are experiencing problems with Teams optimization. While these users can attend meetings without issue, they are unable to view shared screens from other participants. Instead of seeing the shared content, they encounter a black screen...

How to collect network trace on XenMobile server

This article introduces how to capture and download a network trace from XenMobile server...

Your account cannot be added using this server address. Make sure you entered it correctly

Error "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead." when trying to logon Gateway URL via Citrix Workspace...

How to configure "Client IP-User Name-VDA server" one-to-one association via NetScaler Gateway

This Article provide a configuration sample in NetScaler to fulfill "Client IP Address--User Name--VDA server" one-to-one association via NetScaler Gateway...

WEM Memory usage limit doesn't work as expected on Windows 2022 Server

When the WEM agent runs on Windows Server 2022, the memory usage limit applied to specific processes might not work as expected...

Explanation of Citrix Storefront Default Appliance

Explain default appliance gateway usage for Storefront store...

Complete SSO at CWA launch

Once CWA.exe starts user is not fully signed in user uses SAML to sign in to their local machine. User will need to interactive with CWA Launch a resource or refresh CWA to complete the authentication which results enumeration for new changes for the CWA. How to achieve SSO at CWA.exe at launch s...

Firewall Whitelisting for Delivery Controllers to add Azure as a Hosting Connection

Requesting a Firewall white-list for Delivery Controller with connecting to Azure Subscription as a hosting connection...

How to Change IP Address of NFS Storage on XenServer

This article is designed to explain how to change ip address of NFS storage on XenServer...

Gateway Insight Displays Multiple Failed Logins with Authentication Error "User not found"

Gateway Insight displays multiple failed logins with authentication error "User not found"...

How to Split web traffic between Citrix Secure Web and native browser

By default, all Secure Mail generated web traffic is processed with Secure Web. If you prefer to split those web traffic between Secure Web and native browser, you maycreate a list of URLs typically, internal domains via configuring an MDX policy in the Citrix Endpoint Management console called...

How to allocate and install NetScaler Gateway licenses

This Article helps in downloading and installing NetScaler Gateway licenses...

Failed to Start Norskale Infrastructure Service by Using gMSA Account Due to Error 1069

After changing logon account to gMSA, the Norskale Infrastructure Service can't start due to error 1069 "The service did not start due to a logon failure"...

Netscaler crash after upgrading to the version 13.1-45.63 with HTTP/2 enabled.

A NetScaler appliance might crash when an HTTP/2 enabled virtual server generates a response for an HTTP/2 request, instead of forwarding the request to the back-end service...

VMs Show Gray Screen When Booted Up With vGPU Attached

4 production VMs show Gray screen when booted up with vGPU attached, error message shows in Hypervisor status report: kern.log: May 14 20:33:16 citrix-srv-172 kernel: 1545.091820 nvrm-nvlog: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA May 14 20:33:16 citrix-srv-172 kernel:...

How to Batch Upgrade Citrix Receiver to Citrix Workspace App with Single Sign-on and Desktop Lock

This article is designed todescribe how to batch upgrade Citrix Receiver to Citrix Workspace App with Single Sign-on and Desktop Lock...

Microsoft Security Update Validation Report May 2023

Microsoft’s May 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Unable to provision VPX on the SDX 9100/16000 SDX 16000 hardware

Unable to provision VPX on the SDX 9100/16000 hardware. Receive error while provisioning:Booting a02co1vdivpx001 Error: Citrix ADC is not reachable after reboot Operation Failed : Error: Citrix ADC is not reachable after reboot...

After NetScaler upgrade to 13.1-45.61 Bind commands to SSL service not saved

After NetScaler upgrade to firmware version 13.1-45.61, the bind certkey and ECC curve commands to service/service group/internal services are not saved...

Citrix HDXJsInjectr is incompatible with Internet Explorer's Enhanced Security Features

When users opened launched IE11 brower, an warning message may occur as below: Citrix HDXJsInjectr from Citrix Systems,inc is incompatible with Internet Explorer's Enhanced Security Features...