How To: Force all users to access and authenticate at the NetScaler (ADC) Gateway.

To force all users to authenticate at the Gateway and not be able to log in directly to StoreFront...

Unable to open Citrix license manger console.

Chrome displays the error that "your clock is ahead/behind" and that it cannot validate the certificate when attempting to open the license server console locally on the license server. If you attempt to connect to the license server console remotely, there is no issue...

[FAS]Fail to Launch Desktop after Clicking Desktop Icon with Error "Cannot Start *****"

User fail to launch desktop after clicking desktop icon with error "cannot start " In fas server event log, there is error ''S123 failed to issue a certificate for user upn''...

How to update password of domain user used In Citrix Virtual Apps and Citrix Virtual Desktops

This article explains how to update the password of domain user account used in Citrix Virtual Apps and Citrix Virtual Desktops...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 3

Package name: xms10.15.0.10327.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: July 2023 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this...

How to Verify Load Balancing Cookie Insert Persistence on NetScaler

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Blank Windows Display when Open Citrix Workspace APP

When opening Citrix Workspace App, it displays blank. User cannot input store's URL or username&password to login. However, the ICA session can be launched through browser. It shows msedgewebview2.exe crashed because tsafedoc64.dll does not meet the Microsoft signing level requirement in Event...

Both NetScaler HA nodes in secondary state

Both HA nodes in secondary state...

ADC LB VIP sending Reset with code 9872

1. Application was being accessed through the LB vServer and it was not loading 2.nstrace taken on the ADC showedRST flag:0x014 sent by VIP to the client in response to almost every GET request sent by the client. 3. ADC was sending RST with window size 9872 which means Websocket upgrade request...

Driver Disk for Intel i40e 2.22.20 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Note: This driver disk is superseded by a more recent build of i40e 2.22.20. The latest version is availabel at https://support.citrix.com/article/CTX677875/driver-disk-for-intel-i40e-222205-for-citrix-hypervisor-82-ltsr Customers running the Citrix Hypervisor...

How to check the number of NSPPEs running on Netscaler

This article describes how to check number of NSPPEs running on Netscaler...

Citrix Licensing server vulnerability TLSv1.0/1.1 on CitrixWebServicesforLicensing

When running Qualis security report, it reports the following error : The CitrixWebServicesforLicensing TLSv1.0/1.1 vulnerbility on our Citrix Licensing server. An attacker can exploit cryptographic flaws to conduct man-in-the-middle type attacks or to decryption communications...

Your account cannot be added using this server address. Make sure you entered it correctly

Error "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead." when trying to logon Gateway URL via Citrix Workspace...

WEM Memory usage limit doesn't work as expected on Windows 2022 Server

When the WEM agent runs on Windows Server 2022, the memory usage limit applied to specific processes might not work as expected...

Explanation of Citrix Storefront Default Appliance

Explain default appliance gateway usage for Storefront store...

UPM Profile Gets Corrupt If Users With Same SAM Account Name In Different Domains Login

UPM profile gets corrupt if users with same SAM Account name in different domains login to the same VDA. Issue is seen with 1912 LTSR CU5 and above and 2203 LTSR CU1 and above. USER1.DomainA.com logson a VDA and then User1.DomainB.com logs on the same VDA then the local profile of user1.Domain A...

Storefront 2302 CU2 - All Apps are now showing on initial landing page instead of categories view

After upgrading Storefront servers from 7.15 to 2302 CU2, user's now see all apps on the landing page rather than a category view...

Microsoft Security Update Validation Report May 2023

Microsoft’s May 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Open Citrix ICA file Failed with No Response

Suddenly, all the ICA files downloaded from web can't be opened. User double-clicked them, but the Windows system didn't respond by opening the CWA connection manager...

Workspace App Installation Slowness due to Download of Prerequisite Packages

It will take more than 10 mins to install the Workspace app for Windows. And finally, it can install successfully but the overall time is just too long...

Citrix HDXJsInjectr is incompatible with Internet Explorer's Enhanced Security Features

When users opened launched IE11 brower, an warning message may occur as below: Citrix HDXJsInjectr from Citrix Systems,inc is incompatible with Internet Explorer's Enhanced Security Features...

Cannot add ADC URL to workspace with cannot connect to Server Error

Cannot add ADC URL to workspace with cannot connect to Server Error ADC use as gateway, with external environment Can access via Web browser and launch resource...

Fail to delete vdisk from console "vDisk Properties Were lost"

The files of vdisk, pvp and lok has been removed from store. then delete vdisk from pvs console failed with error "vDisk Properties Were lost"...

[NetScaler] Error "KB Questions and Asnwers not registered" with LDAP KBAttribute

In a SSPR nFactor configuration. You may observe error "KB Questions and Asnwers not registered" when login with LDAP password and can't move to the next AAA factor. Triggers are: The LDAP factor has noschema boundInherits username & password from a previous factor. LDAP action has KBAttribute...

Citrix Hypervisor - Unable to join server to existing pool

Unable to join the server to pool. Error from xencenter: "The server was unable to contact your domain server to enable external authentication. Check that your settings are correct and a route to the server exists."...

How to set Http redirect to HTTPS directly on Storefront server

When user access Storefront site web with http://sfurl.com/citrix/storeweb , it can be auto redirected intohttps://sfurl.com/citrix/storeweb...

How to know when VM was created

Determine when a VM was created...

[NetScaler] Graceful disable service may trigger TCP RESET immediately

According to eDoc:Graceful shutdown of services. If we disable an HTTP service with the following command: disable service HTTPSvcName 0 -graceFul YES We expect to see all ESTABLISHED connections alive. But in real cases, we may see partial connections got TCP RST from NetScaler ADC immediately...

[NetScaler] LDAP password can be changed with an incorrect Radius Passcode

Below is an example of common 2Factor authentication flow: Root factor: Start Login Schema XML = /nsconfig/loginschema/LoginSchema/DualAuth.xml Adv Authn Policy = LDAPPol Rule = true Action = LDAPAct Next Factor if Success = RadiusFactor Login Schema Profile = LSCHEMAINT Adv Authn Policy =...

How to disable StoreFront's http communication

How to disable StoreFront's http communication...

How to Hide HTML5 Workspace App Toolbar Download Option?

Hide 'Download' option in HTML5 Workspace App toolbar...

Citrix PVS target device BSODs upon installing Zscaler client.

Installing the Zscaler client on Citrix PVS target device causes a blue screen of death. Target device crashes with exception code 7e caused by access violation of Citrix Virtual Hard Disk driver,CVhdMp.sys...

Microsoft Security Update Validation Report February 2023

Microsoft’s February 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Studio Console Shows "Enable DaaS" for First Time Use

Citrix DaaS customers encounter the following message indicating their service needs to be enabled for one of the following reasons: 1 DaaS must be enabled for first time use 2 DaaS is disabled due to inactivity 3 DaaS subscription licenses are updated renewal or net new...

SecureMail: Modern Authentication doesn't work - "Incorrect user name or password"

You get the error"Incorrect user name or password" when trying to login your Office365 mailbox using Securemail When Securemail Network Access is set to Unrestricted the user is able to authenticate and synchronize emails properly...

Internal WPF code tried to reactive a bindingexpression that was already marked as detached

When upgrading VDA to 2203 Cu2, you may receive an error stating "Internal error: Internal WPF code tried to reactive a bindingexpression that was already marked as detached"...

Microsoft Security Update Validation Report January 2023

Microsoft’s January 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

How to know how many connections have been made to the device.

How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler...

Driver Disk for Qlogic fastlinq 8.70.12.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware who are running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.70.12.0 qede| 8.70.12.0 qedf| 8.70.12.0 qedi| 8.70.12....

ADM License warning - "Licenses will be reduced to 2"

ADM warning message showing Licenses will be reduced on VIPs from 30 down to 2. Error message appears post upgrade to13.1-12.x or later...

CWA for Mac: How to disable Auto-Launch of CWA on MacOS

How to disable Auto-Launch of CWA on MacOS?...

ADC-13.0-Issue is with unable to upgrade ADC VPX

During Upgrade of VPX you are faced with error message, "License server version 11.14.0.2 not compatible with client version 11.16.6.0 Either upgrade the ADM to ensure that it is running", during upgrade process...

VDA upgrade service fails when upgrading CU version

VDA does not upgrade when upgrading to next CU version. In Studio the upgrade starts, goes into In-Progress and moves to completed however, the installed version does not change. After a minute or two, the status moves back to upgrade available...

PVS : The Stream service restarts periodically

Stream service restarts periodically...

Joining new DDC to Multi-Zone CVAD Site fails

New DDC join process to a multi-zone CVAD site spread across different datacenters fails. This happens at the step when each service on the new DDC tries to register with Citrix Configuration service...

[ADM Service]"failed with error Unable to set capacity" when allocate ADC licence in Cloud

The newly built ADC VPX could successfully onboarding to Cloud ADM Service. However, when allocate ADC VPX Instance and Bandwidth license to VPX in ADM service GUI page, opeartion failied with below error prompt: "Failed to set capacity. Reason:Command failed on ... Request to ... failed with err...

How to disable the static object cache for specific page of VPN Vserver

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[Citrix Gateway VPN] Cannot access intranet applications in VPN over Proxy environment

When you connect Citrix Gateway VPN. You may observe VPN establishment is OK but cannot access internal applications/networks when the following conditions both match: Client has proxy configured and VPN connection goes through Proxy. Client PC has an interface IP in 169.254.0.0/16 subnet Usually...

[Citrix Gateway] Client plugin of Window upgrade fails due to upgrade package issue

The client plugin fails to upgrade to the new one after upgrade ADC, following logs sample could be found in client plugin logs 15:36:32.432 | DEBUG | nsStartSSL called 15:36:32.432 | DEBUG | mNotifier0 15:36:32.447 | EVENT | Version mismatch 15:36:32.447 | DEBUG | RedrawActiveXWnd: 6:0...

EPA failure (Access denied)

EPA failure with the following error seen in the logs: 2022-04-13 12:24:19.079 | Tid: 03344 | ERROR | downloadEpaLib | 296 | Failed to verify downloaded EPA library 2022-04-13 12:24:19.079 | Tid: 03344 | DEBUG | nsverifyfile: called 2022-04-13 12:24:19.080 | Tid: 03344 | ERROR | nsverifyTrustedCe...