Updating vCPU in Nutanix prov scheme via Powershell, new machines are not getting the new setting

Tried to decrease the number of cores per vCPU in a Nutanix machine catalog. However, the new machines did not have the desired change...

Secure Apps / SecureWeb Supportability with WkWebview framework

WkWebView is not supported in the following scenarios: Devices running iOS 10 or earlier. Setups configured for Full VPN Mode. Setups running Endpoint Management integration with EMS/Intune. Apps that use two instances of the WKWebView component simultaneously. If you are already using the Full V...

Creating a HAR file from your browser to share with support

IMPORTANT: Please note that HAR files contain sensitive clear text data including content of pages while recording, such as user names, passwords, keys, etc, and should only be shared with trusted recipients via secure channels such ashttps://cis.citrix.com.Sharing files via email is not...

Error: "Invalid Certificate" When Installing SSL Certificate on ADC Appliance

When attempting to install an Secure Socket Layer SSL certificate on an ADCappliance, the process fails with error "invalid certificate"...

Error - "An Unexpected MAPI Error Occurred. Index Was Out of Range. Must Be Non-Negative and Less Than the Size of the Collection."

In a multi-domain environment, user account from a different domain than the one PVS environment is on is unable to open PVS console, getting error "An unexpected MAPI error occurred." Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index."...

Time synchronization issues on Windows VMs with the 9.x Citrix VM Tools

On Windows VMs with the xeniface 9.0.0.11 or 9.1.0.4 driver installed, the VM time can become unsynchronized when the time set by the Citrix VM Tools conflicts with the Windows VM's own time synchronization for example, using Active Directory or NTP...

Enable Local Host Cache with Citrix Cloud

During network outage, Local Host Cache LHC not toggling in Cloud environment...

How to Add WEM Group Policy Files to Use in a Local or Domain-based GPO

This article explains how to add the required ADM or ADMX/ADML files to have them appear in the local GPEDIT policy editor...

Error: "The operation could not be performed because a redo log is enabled on the Pool"

After upgradingSDX to 12.0 build, the user is gettingerror while trying to configure network settings for XenServer using LOM...

Branch SDWAN appliance status is showing Offline on SDWAN Orchestrator

You will see the status of Branch SDWAN as OFFLINE on the SDWAN Orchestrator as shown below:...

Receiving "Legacy System Extension" Dialog Box After Upgrading To macOS Catalina 10.15.4+

After upgrading macOS to Catalina 10.15.4, a dialog box will prompt the end user with the following message: Existing software on your system loaded a system extension signed by "Citrix Systems, Inc." which will be incompatible with a future version of macOS. Contact the developer for support...

Exclusion of Citrix embedded browser from the Citrix Workspace app 1912 LTSR for Windows

The Citrix Workspace app Long Term Service Release LTSR is released on a less frequent cadence with an extended lifecycle than the Workspace app Current Releases CR, offering predictability and less changes to the product. The Citrix Workspace app LTSR offers Cumulative Updates CU that contain...

Changes to Citrix Insight Services (CIS) and Customer Uploads

On March 18, 2020 we had a service disruption with Citrix Insight Services CIS platform which hosted the customer portal at cis.citrix.com, along with Call home, CEIP and few other services. Over the last few days, we have been in the process of bringing up most of the affected services and also...

Schedule reboot does not restart machines and it stays in Shutdown state in Virtual App - 7.15 LTSR

When Delivery Group scheduled time for reboot hits some VDAs reboot normally but others remain in Shutdown state until they are manually turned on...

Support for Citrix ADC on Azure – Subscription license with hourly price

Citrix provides support for Citrix ADC Subscription based offering subscription license with hourly price on Azure. For builds greater than or equal to Build 13.0.67.43 To file a support case, you need to present support PIN code of Citrix ADC subscription based offering that you have deployed on...

Workspace App for Mac 20.02 - Installation fails on Mac Devices with no internet connectivity

Workspace App for Mac 20.02 will fail to install on Mac devices with no internet connectivity...

Citrix ADC: TLS 1.3 is not working if enabled through SSL profile

ADC: TLS 1.3 is not working if enabled through SSL profile. When enabled on vserver SSL parameters it works...

Public cloud provisioning for on-premises Citrix Virtual Apps and Desktops

Questions and Answers What's New in 2024? In March of 2024, Citrix announced new subscription types - Citrix Universal Hybrid Multi-Cloud, Citrix Platform License, and Citrix for Private Cloud. The Citrix Universal Hybrid Multi-Cloud and Citrix Platform License subscriptions are built to run Citr...

Printers assigned to users through WEM are not created in ICA, RDP and console sessions

Printers assigned to users through WEM are not created in ICA, RDP and console sessions...

XenMobile LDAP Settings: Bad Request

When attempting to configure an LDAP server in XenMobile, "Bad Request" is shown in the web console. LDAP connection is attempted on port 389 plain text. Ping to the LDAP server is successful. Connection is successful. XenMobile Debug Logs show the following: 2018-05-18T13:09:08.526+0000 | | INFO...

Unable to add Store to Workspace App on Windows - Your account cannot be added using this server address

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Unable to add Store to Workspace App on Windows and Mac Client machines...

Temporary User Profiles Received Instead of Citrix Profile Management Profiles

Citrix Profile Management has been installed and configured in the environment. A Citrix Profile Management Store has been setup for the users where their profiles should be stored. When a user logs in they are receiving a temporary windows user profile instead of a Citrix Profile Management...

FAS | Users unable to launch published application/ Desktop

Users are unable to launch published applications from a FAS enabled store. When trying to launch a published application, the receiver windows displays the message - "negotiating connection parameters" and then disappears without launching the application. Error Message in the Event Viewer...

Applications Launched from Within Published Desktop Disconnects

When a user insidea published desktop startsa published application, disconnection occurs...

Microsoft Word fails to launch as a published app with Error: "Word could not create the work file. Check the temp environment variable"

Microsoft Word fails to launch as a published app. Error: "Word could not create the work file. Check the temp environment variable". But Microsoft Word launches properly within a published Desktop session...

Types of NetScaler and NetScaler Gateway Licenses

This article describes the types of licenses available for NetScaler and NetScaler Gateway appliances. NetScaler licenses are assigned to physical MPX and virtual VPX appliances. Logical SDX appliances require licenses for each physical appliance and each virtual instance. Refer to NetScaler...

Published app sessions not ending due to WEM UI agent appearing in the system tray

In configuration sets where the WEM UI agent is configured to launch for both server desktop and app sessions, published app sessions remain connected after closing the published app. Checking the Connection Center in Citrix Receiver, the WEM agent icon is listed as the only connection back to th...

Reverse Imaging with UEFI targets fail with error : "failed to write disk" while doing the reverse image from vdisk to volume

Description : Unable to create a new vDisk after performing reverse imaging to upgrade VM Ware Tools...

Receiver for Android 3.11.1-Getting error "General problem try connecting again" on android devices only

Getting error,"General problem try connecting again" on the android devices only...

How to find Hostnames and Host ID to allocate / Modify licenses

To find Hostname / Host ID Mac Address to allocate / Modify License...

Error: Lost connection to lmgrd, heartbeat timeout expired, exiting. EXITING DUE TO SIGNAL 28 Exit Reason 5 in License server

The following error appears in the log files on the License Server and the connection to the License Server is disconnected: Lost connection to lmgrd , heartbeat timeout expired, exiting. EXITING DUE TO SIGNAL 28 Exit Reason 5...

How to Activate and Allocate Citrix Networking Not-For-Resale Licenses

This article describes how to activate a Citrix Networking Not-For-Resale license. This article applies to Citrix Partners only...

Cannot access Licensing Node in Citrix Studio. “An error occurred with the Citrix License Server..”

It is not possible to change the License Server from within Citrix Studio. The error appears, “An error has occurred with the Citrix License Server….” On clicking View error details, the following information appears: Error Id: XDDS:CFA44753Exception:...

Provisioning Servers (PVS) entering licensing grace period after a license file change

Provisioning Servers PVS entering licensing grace period after a license file change After adding or swapping out new license files on the Citrix License Server, the Citrix Provisioning Services PVS deployment is in an unlicensed state or licensing grace period state. Provisioning Server PVS...

XenMobile Server experiences a communications error with Apple Deployment Programs (formerly DEP)

XenMobile Server administrators may notice that newly added Apple devices, which are registered viaApple Deployment Programs formerly DEP, do not appear on XenMobile Server. Previously enrolled devices are not affected. Apple DEP connectivity test initiated from the XenMobile server may also fail...

Citrix Provisioning Service Target Device compatibility with Hyper V Generation 2 Virtual Machines.

The following table shows which 64-bit and 32-bit versions of Windows you can use as a guest operating system for generation 1 and generation 2 virtual machines. 64-bit versions of Windows| Generation 1| Generation 2 ---|---|--- Windows Server 2019| ✔| ✔ Windows Server 2016| ✔| ✔ Windows Server...

Ubuntu 18.04.2 VMs can fail to boot on Citrix Hypervisor (formerly XenServer)

When creating an Ubuntu 18.04.2 or18.04.3VM or updating an existing VM to Ubuntu 18.04.2 or 18.04.3, your VM can fail to boot. The console shows the boot sequence hung at the point "Starting Tool to automatically collect and submit kernel crash signatures..." If you switch the console to shell mo...

How To Customize The Window Title Of Native Citrix Receiver Authentication Dialogs

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. All native Citrix Receiver authentication dialogs have title “Citrix Receiver” thus: This article...

Remote SSL Peer sent a handshake failure- on CWA 1910 for Mac and macOS Catalina

When trying to connect user receives "The remote SSL peer sent a handshake failure alert"...

Unable to unlock iOS or iPadOS devices via Administration Console after upgrading to 13.1

Unable to unlock iPhone/iPad from Citrix Endpoint Management administration console after upgrading to iOS/iPadOS 13.1+. Note:No error message is displayed when command fails. The device ignores the command...

How To Troubleshoot And Fix The Situation When The ADM HA Is Not Working

One of the possible error conditions reported in the deployment is where in the GUI System - Deployment the following symptoms are reported: Heartbeats are not received from the secondary Data synchronization has failed on secondary Apart of the information displayed in GUI on primary node, there...

Storefront upgrade from fails from 3.12 to 3.14 - 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643

Storefront upgrade from fails from 3.12 to 3.14 - 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643 These lines appear in the logs. 09:11:45.4298 : XenDesktopSetup:Starting synchronous process...

Traffic of any type doesn't pass through SDWAN Firewall

Traffic is sent from Zone A to Zone B. Firewall Policy Policy Ais configured to ALLOW 10.10.10.x IP source to Any destination with Highest Priority. Another Firewall policy Policy Bis set to DENY from Any source to Any destination with Least priority. Issue is that the Traffic always hits the Den...

App Layering - Setting a certificate for LDAP

Connection to LDAP server or synchronizing LDAP entries may fail with the following errors: "There are certificate errors found when connecting to the server" "One or more problems with the service certificate were found. You can enable them to be ignored, or you must update the certificate on th...

StoreFront Cannot Complete your request - Access is denied. Contact your system administrator. - No endpoint listening at net.pipe

StoreFront event log shows Access is denied. Contact your system administrator. System.ServiceModel.EndpointNotFoundException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 There was no endpoint listening at net.pipe://localhost/Citrix/Authentication/Win32...

Cryptographic Update in Citrix Workspace App for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Objective This feature is an important change to the secure communication protocol. Cipher suites wi...

Error Code 42B when using Citrix Gateway Native OTP authentication in Citrix Workspace app for Android upgrade

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error message appears even after upgrading to the latest version of Citrix Workspace...

Workspace App for Android - RSA software token import errors

Unable to import RSA Soft Token file in Workspace App for Android receiving error message: "Token import failed" or “Error code %1$X...

Limitation of 256 characters only for TUNNEL_EXCLUDE_DOMAINS client property

When we try to add TUNNELEXCLUDEDOMAINS client property, it limits only for 256 characters. Due to which we cannot add extra domains apart from default ones. Default list:...

Fair Share calculation for Bandwidth provisioning on SD-WAN

By default, all branches and WAN services Virtual Path/Internet/Intranet receive equal share of the bandwidth. When there is high difference in terms of bandwidth requirement or availability between the connecting sites, provisioning can be changed accordingly. By default, the ratio is 1000 Share...