Unable to create DataSet using IPv4 CIDR format using GUI

When attempting to add a dataset via the GUI AppExpert Data Sets - Add, users may encounter a failure accompanied by the error message - "Value entered is not an IPv4." Note: This error message specifically occurs when the subnet mask value n is greater than 28 a.b.c.d/n...

How to Rescan the QLogic Host Bus Adapter for New Logical Unit Numbers in XenServer

This article describes how to rescan QLogic Host Bus Adapter HBA for new Logical Unit Numbers LUNs, and query the HBA or ISCSI in XenServer. Requirements XenServer 8.2 CU1or later Basic Command Line Interface skills...

VPX running on KVM platforms with virtio NICs might report TX stall when operating in single PE mode

VPX running on KVM platforms with virtio NICs might report TX stall when operating in single PE mode. The following conditions must be met to hit this issue. 1 VPX hosted on KVM 2 Version: 13.1-45.x or later 3 2vCPU single PE 4 When the packet takes more than 4 sec to get transferred...

WEM resets user-specified default printers in disconnected sessions

Users manually select default printers in their WEM-enabled desktop sessions. If they disconnect from the desktop not log off,and an automaticWEM Agent refresh occurs post-disconnect, WEM resets the user-specified default printer for that session. Consequently, when the user reconnects to their...

Inconsistent Display of Machine Names in Studio

Some machine names are displayed in lower case letters in the machine catalog, while all others are displayed in upper case letters. All machines have been created in the same way and were all added manually to the catalogue. The names are being displayed consistently in AD and the PVS console...

The "Power Status" of all VDAs are displayed as "Unknown"

In DaaS management, the "Power Status" of all VDAs was displayed as "Unknown",Power control startup, shutdown, restart, etc. could not be performed. Also, when power control was executed, the log on the Citrix side would show "Success".However, the power action was not executed on the Azure VDA...

After upgrade to 14.1 ADC GUI response is slow resulting in operation timeout with tacacs auth

After upgrading Citrix ADC to version 14.1-8.50 from version 13.1, users are facing management GUI access issue with Tacacs authentication. Almost all pages are opening very slowly and are giving error Operation timeout. Disabling RbaOnResponse resolves the issue as a workaround...

Endpoint Managment - How to add local apps to Android dedicated device home screen.

How to add local apps to Android-dedicated device home screen...

NetScaler ns.log Files not Compressed NSCALLHOME-252

Issue : ns.log Files not Compressed root@ns cat /etc/newsyslog.conf | grep ns.log /var/log/ns.log 600 25 $D00 Z...

What is maximum HTTP header length on NetScaler

This article explains the maximum HTTP header length on NetScaler...

Difference between normalvalue and thresholdvalue under SNMP configuration

This article explains the difference between thresholdValue and normalValue under SNMP configuration...

What is the parameter doppler under show system parameter

What does the doppler parameter mean ? show system parameter | grep -i doppler Doppler: ENABLED...

How is the system limit of service/service group/vserver calculated on NetScaler

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Endpoint Management - Devices do not receive Secure Hub push notifications.

Devices not receiving console commands, including Secure Hub push notifications and forced policy refreshes. Selective and full wipes are successful...

The VDI screen does not display properly when used with Third-party remote connection application

Connecting to the client via a Third-party remote connection application, Then connecting through ICA, the VDI screen is not displayed correctly...

What does Generic Client IME feature do in a Citrix Virtual Desktop/App session?

The Generic Client IME feature offering the best input experience yet for Citrix customers...

How to delete catalogs created in the "Quick Deploy" interface

This article describes how to delete catalogs created in the "Quick Deploy" interface...

Unable to paste cell[s] with format in Excel by pressing Ctrl+V on a HDX session using CWA for HTML5

Unable to paste cells with format in Excel by pressing Ctrl+V on a HDX session using Citrix Workspace app for HTML5. When you copy a cell and paste it to multiple cells, "The data you're pasting isn't the same size as your selection. Do you want to paste anyway?" message is shown and then if you...

How to block access URL https://x.x.x.x/oauth/idp/.well-known/openid-configuration

This article will guide on how to block access to the URL https://x.x.x.x/oauth/idp/.well-known/openid-configuration, where x.x.x.x is the URL of the gateway...

Missing configuration on GUI after updating WAF signatures on ADC.

WAF was enabled, and after updating the RFC Compliance / security signatures the configuration ns.config was wiped...

App protection setup issue

Error in configuring App Protection using the following guide: https://docs.citrix.com/en-us/tech-zone/learn/poc-guides/app-protection-policies.html. When running the below commandlet to enable app protection: Set-BrokerDesktopGroup -Name Applicationprotection - $true Error is displayed saying th...

Citrix Studio 'session' field not showing username

After upgrading, the Citrix Studio session view no longer shows the username, however,the username is displayed when checking the session from the Citrix Director...

Unable to upload new SDWAN Licesne

The applied license neither changed the value of existing features nor added new features. This may be due to duplicate or invalid features or multiple server licenses...

Unable To Launch VDI "Unknown Client Error 1110"

Citrix Workspace App connects to VDI over a VPN, failing with the following error. Socket error 10057 Unknown client error 1110...

Can't complete your request with SAML enabled in a Single Domain

Can't complete your request when logon Netscaler Gateway using UPN name with SAML enabled. On Storefront event log, we can see "An authentication attempt was made for user: [email protected] with realm context resulting in: Failed -1073741715" In Storefront Verbose log, we can see...

Default printer becomes "Webex Document Loader"

Even set the Citrix policy "Do not adjust the user’s default printer", the default printer becomes "Webex Document Loader" after logging in...

Citrix Director Trends>Network page shows "Refused to connect" after integration with ADM

"Refused to connect" message is seen on the Citrix Director TrendsNetwork page after integrating with Citrix Application Delivery Management...

Failed to delete VM from Citrix Web Studio

Failed to delete VM from Citrix Web Studio. The virtual machine S-xxxxxxxxxxxxx was deleted. MachineFailure : S-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Internal error: Failed to delete virtual machine ErrorID : Citrix.MachineCreation.DataModel.MachineCreationDiagnosticException TaskErrorInformation ...

How to Back Up Virtual Machine Metadata to a USB Device

When migrating a set of Virtual Machines VMs from one XenServer host or pool to another, it is necessary to back up and then restore the Virtual Machine Metadata. It is recommended that the Virtual Machine Metadata be stored on the same Storage Repository as the Virtual Machines. But, it is also...

How to Change the Primary Management Interface on XenServer with XSConsole

This article describes how to use XSConsole to update the Management Interface...

How to move a file from one Netscaler to another via CLI using SCP.

Understand how to utilize the SCP command to move a file from one ADC to another via CLI...

Citrix Virtual Apps Essentials and Citrix Virtual Desktops Essentials: EoS and EoR Azure Marketplace

Cloud Software Group has decided to end of sale EOS on October 31st, 2023, and end of renewal EOR, end of life EOL on May 31st, 2024, Citrix Virtual Apps and Desktops Essentials in the Azure Marketplace. This move is designed to improve our product line and deliver superior value and user...

The citrix workspace app version 23.9.0.17 for chrome no longer works in kiosk mode.

On a Chromebook with OS 116 and 117, for citrix workspace app for chrome no longer works in kiosk mode. After logging in a white screen is seen. Outside of Kiosk mode it works . Chrome OS 115 does not have the issue...

Microsoft Security Update Validation Report October 2023

Microsoft’s October 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Nutanix power actions failure after the windows patches on Cloud Connector

Following a Windows patch to Cloud Connectors, power actions, and autoscale actions are failing to Nutanix-hosted VDAs. You can see failures relating to the Citrix Remote Broker Provider service, and the Nutanix PlugIn on the Cloud Connectors event logs, XaXdProxy crash linked to the broker...

Cross Site Scripting (XSS) Identifies NetScaler Redirect VIP as Vulnerable

NetScaler Virtual IP VIP configured for redirect is being labeled as vulnerable by Security Scanners for Cross Site Scripting XSS...

Power Shell script to gather the application list and the assigned group name

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Director - "Cannot Retrieve the Data" error shows in Logon Duration

After log into Citrix Director or Cloud Monitor, "Cannot Retrieve the Data" error is shown in Logon Duration. Error message received: "Data cannot be retrieved. Logon duration data is not available for the current session."...

How to Specify a destination VDA with a tag

Specify a destination VDA with a tag...

Citrix Remote PowerShell SDK installation failed with error code 0x80040801

Install or upgrade Remote PowerShell SDK in an environment with restricted internet access might be failed as below...

Customize VDA registration port for DaaS deployments

Change the VDA registration port in a DaaS deployment...

CVAD II Unable to connect to Database from DDC and getting an error "reenter controller address"

Re-enter controller address on DDC error on sql : SSPI Handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been closed. Reason: AcceptSecurityContext failed You will be able to find the authentication failures/logon...

Cannot decompress firmware package with error "invalid compressed data--format violated"

Running command "tar -xvzf build-xx-xxnc64.tgz" in NetScaler shell to decompress firmware package, but it fails with error "invalid compressed data--format violated"...

Driver Disk for Mellanox mlnxen 5.9_0.5.5.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Mellanox's mlnxen driver and wish to use the latest version of the following: Driver Module| Version ---|--- mlxcompat| Not applicable mlxfw| Not applicable auxiliary| Not applicable mlxdevm| 1.0...

The high MGMT CPU issue is preventing users access to Netscaler via GUI or SSH.

After upgrading Netscaler to version 13.1-42+, executing the "" command results in a high management CPU issue, causing users to be unable to log in to Netscaler via the GUI or SSH...

How to calculate the 95th Percentile for the Bandwidth in HDX Insight

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XenServer stay in Disabled state after rebooting, after a while it got disconnected from pool

XenServer stay in Disabled state after rebooting, and after a while it got disconnected from pool. Try to enable host by CLI, it reports "Pool Master is unreachable" root@test-xs xe host-enable host=test-xs Seen from /var/log/xensource.log like below: Mar 16 11:28:48 test-xs xapi: debug||0...

NetScaler AAA sessions' explanation under "Reporting>Citrix Gateway>AAA>AAA sessions"

This guide provides an explanation of the "AAA sessions" section within the ADC Application Delivery Controller reporting, specifically under "Citrix Gateway."...

SNMP Manager cannot get data from NetScaler

SNMP manager cannot get data from NetScaler, getting error "No Response from " when doing snmpwalk in SNMP manager. root@Zabbix snmpwalk -v 2c -c Timeout: No Response from Note: The SNMP manager is Zabbix in this case...

NetScaler peer node status UNKNOWN in primary node

During setup of NetScaler High AvaliabilityHA, HA node 1 show status UNKNOWN in primary node. In NetScaler primary node GUI, 1. navigate toSystem High Availability Nodes , provide the peer node’s NSIP address in theRemote Node IP Address field and peer node's login credentials, 2. Click Create...