XNC: How to Block any Device which does not use SecureMail Agent

Question : XNC: How to Block any Device which does not use SecureMail Agent Answer : Rule = Static+XDM: Block mode Made the static XNC rule for "WorxMail" agent. The Above step can also be achieved by allowing Secure Mail agent as "Secure Mail/Secure Mail" in the XNC RegEx build. Perform "Implici...

Netscaler Gateway license not getting applied and ICA user count shows as 0

Netscaler Gateway license not getting applied and ICA user count shows as 0 in GUI and CLI both. show ns license output shows as below: Http DoS Protection: YES Dynamic Routing: YES Content Filtering: YES Integrated Caching: NO SSL VPN: YES Maximum users = 5 Maximum ICA users = 0...

vhd-util tool to inspect the VHD headers of a VHD

vhd-util is a native utility of a XenServer used to inspect the VHD headers of a VHD. This will be useful to inspect the parent child relationship in VHD files...

XenMobile Duplicate MAM ID issue

Deployments of XenMobile 10.x may encounter an issue where Enterprise enrolled devices are not correctly associated with the appropriate MAM ID for the device. This results in issues where devices end up in a state of ‘MDM no MAM’ or ‘Cannot install applications, despite seeing them listed in...

All paths in multipath are not visible in XenServer after a reboot

After a XenServer Host reboot, some of the paths are not visible when typing the command multipath -ll...

Measure storage performance on XenServer using dd ?

dd is a native linux command also available on XenServer that can be used to measure the performance of a block device like /dev/sda at a block level. We can use this command to troubleshoot storage performance issues within the Host as well as the guest while clubbing it with other tools like...

Citrix Gateway VPN Users are Unable to Resolve IPv4 DNS When ISP has IPv6 Enabled

Citrix Gateway VPN users are not able to resolve IPv4 DNS when their ISP has IPv6 enabled...

SF Web Page inaccessible after changing Base URL

- Once the SF is configured, there might be a need to change the Base URL. However, the SF page becomes inaccessible and throws below error - You might also get "Cannot complete your request" on this page...

How to Configure NetScaler Gateway Preauthentication EPA Scan for Antivirus and Firewall Check

This article describes how to configure NetScaler Gateway preauthentication EPA scan for antivirus and firewall check...

Error: “Preparation of the Master VM Image failed” When UPDATING a Catalog

NOTE : This article contains information about UPDATING a CatalogONLY. For information on CREATING a Catalog see: CTX140734 Updating a catalog might fail during Image Preparation because of many reasons. In order to identify what caused the failure we need to collect preparation Image logs...

How to Capture a Network Trace from a XenServer Physical Interface, Virtual Bridge, and VM Virtual Interface

This article describes how to capture a network trace from a XenServer physical interface, Virtual Bridge, and Virtual Machine Virtual Interface...

Error: "An Unexpected Error Occurred. " on Receiver 4.4.1

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver 4.4-"An Unexpected Error Occurred. The AuthManager Log or trace files my contain information...

Does domain passthrough authentication work with NetScaler Gateway?

Question: Does domain pass through authentication work with NetScaler Gateway, like forwarding the windows machine credentials so that user do not have to login and does single sign onlatest update for 12.0.58.x? Answer: No, Domain pass through does not work with Netscaler Gateway. Authentication...

Error: You Cannot Access this Session Because no License are Available

Launching application results in "Error: You Cannot Access this Session Because no License are Available" Check in Licensing Server - under C:\Program Filesx86\Citrix\Licensing\Myfiles - if the file 'Citrixstartup.lic' is missing...

Error: "Untrusted Enterprise Developer" When Launching Secure Apps on iOS

Users who have upgraded their Apple devices to iOS 9 are unable to launch Secure Apps. The apps appear to be greyed out. When the user clicks on Secure Apps, the following error message is displayed: “Untrusted Enterprise Developer” Users with older iOS versions are prompted to trust the...

Error while uninstalling PVS target device software : TargetDir entry was not found in registry

We see the following error on trying to uninstall target device software : TargetDir entry was not found in registry...

How to Disable Power Management

To disable power management for a Delivery Group...

There is no citrix xenapp server configured on the specified IP address

Users can access the enumerate but is receiving error ""The connection to windows 7 dekstop failed with status There is no citrix xenapp server configured on the specified IP address " when trying to launch the application...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Receiver for Linux

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information For Firefox certificate...

How to configure Receiver to not use proxy settings set up on IE

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...

Reset the start count of MCS catalog after the catalog has already been created

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How to display the Featured apps group under the "Category" view than the "All" view on storefront website

Remove Featured app groups from All view and display under Categories view...

How to restart toolstack on host from CLI, and does it have any effect on running jobs

How to restart toolstack on host from CLI, and does it have any effect on running jobs...

Storefront 3.7 console displays Store as Internal Only

Question: After upgrade to Storefront 3.7 the store is displayed as Internal Only. In the details it shows Remote Access as Enabled and it also works with Netscaler Gateway. Answer: This is a known issue in Storefront 3.7 and is also mentioned in the edocs...

XenServer Syslog Rotation and Tuning

Disk space on XenServer's root partition is almost at or is at capacity perdf -h There are numerous compressed "gz" files in /var/log/ from Syslog rotation...

Prompt to "Upgrade Remaining Delivery Controllers" after XenDesktop/XenApp upgrade

After upgrading site to 7.6, the controller still says the upgrade is not complete. There is only one controller and it has been upgraded but it references another server License Server as needing to be upgraded...

Citrix Receiver Kiosk mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. StoreFront 3.6 Question: Often the customers who are in hospital environment have the question that ...

Storefront - Enable Return to Last Folder

Enable return to last folder...

How to introduce a new SMB SR path to a already existing SR with same SR-UUID in xenserver

Sometimes we may need to change the IP of the SMB share where VHD files are stored. This article will help in changing the SR parameters without changing the UUID of the Storage repository...

FAQ: Difference between XenMobile Secure Browse and Full VPN Tunnel

Q: What is Difference between XenMobile Secure Browse and Full VPN Tunnel ? A: The following are the differences: Secure Browse - Secure Browse performs SSL offloading of the connection, which means that the NetScalerwill terminate the SSL tunnel, unencrypt the traffic, and perform URL...

XenServer 6.5 - VM IP configuration switches back to DHCP

XenServer 6.5 - VM IP configuration switches back to DHCP...

Citrix Print Manager Service or Microsoft Print Spooler Service Crashes or Hangs

The Citrix Print Manager service cpsvc.exe or Microsoft Print Spooler service spoolsv.exe crashes or hangs. Printers are not auto-created, the default printer is not set correctly in the session, print jobs fail to spool, and so on...

NetScaler StoreFront Monitor Probe Fails on StoreFront 3.5

When we bind the StoreFront monitor to our StoreFront 3.5 servers, every hour there is an entry on the dashboard and system log that there is a failure - probe failed...

How to Create a Custom SSH banner for Netscaler

NetScaler : How to create a custom SSH banner...

Receiver for Android Connects to Default StoreFront WebUI

When adding account using Receiver for Android 3.9.1 and accessing StoreFront using NetScaler Gateway, setting defaults to StoreFront Web UI instead of showing list of apps in the Receiver app. It opens a webpage to sign into Receiver for Web. When changing type to XenApp Services or NetScaler...

StoreFront 2.5 not loading apps

Storefront URL when logging in doesn't load any applications and just comes up after logging in with "Spinning wheel" Issue is fixed by rebooting the Storefront servers every time it happens. Also sometimes "Cannot complete you request" error comes after login...

Could not sign CSR Caused by: java.io.IOException: Could not obtain certificate (template=XenmobileTest). Reason: The format of the specified domain name is invalid. 0x800704bc (WIN32: 1212)

After configuring Client Certificate Authentication for XMS but you do not see an issued certificate on the Issuing Server 2016-08-18T12:49:32.19+0200 | | ERROR | http-nio-10443-exec-8 | EWSession | Exception on certificate issuer com.zenprise.zdm.pki.spi.IssuingServiceException: Could not sign C...

XenCenter shows "XenServer tools not installed" even though the Tools are updated.

XenCenter shows virtualization state as " Xentools not installed " Network of the VM shows - Unknown No option in XenCenter to shutdown , reboot or suspend the VM , but only force shutdown and force reboot...

Windows Modern Apps are not launching with Profile Management enabled

Certain Windows 8.x Modern Apps such as PC Settings are not launching with Profile management UPM enabled. If UPM is disabled via Policy and a new user logs on to the PC, the Modern App for PC Settings launches as expected...

Active Directory functional level 2012 Support in PVS

PVS 7.6+- It is not specifically stated in the System Requirements for PVS: http://docs.citrix.com/en-us/provisioning/7-6/pvs-requirements.html, but it is supported. When deploying XenDesktop/XenApp 7.6 in your environment and using PVS 7.6 as a means of provisioning, settingthe Functional Level ...

How to Prevent Secure Hub Uninstallation on Android and iOS Devices

This article describes different methods torestrict the Secure Hubapp removal from the enrolled device...

How to Control Receiver Self-Service.exe Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...

Unable to Propagate Changes After Upgrade from StoreFront 3.5 to 3.6

Unable to propagate changes after upgrade from StoreFront 3.5 to 3.6. Log Name: Citrix Delivery Services Source: Citrix Configuration Replication Service Date: 6/27/2016 9:39:26 AM Event ID: 19 Task Category: 2801 Level: Error Keywords: Classic User: N/A Computer: XXXXX.XXXXX.XXXXX Description:...

Provisioning Services: Support Statement for Multiple PVS Farms pointing to different Databases in one Subnet

Question: Can we boot targets using PXE boot in Subnet where we have 2 PVSServer in 2 different farms pointing to different database? Answer: This is not supported because when targets boot using PXE services, it broadcasts a packet and if it contacts a PVS Server which does not have entry for...

FAQ: Can the Store Name be Renamed on StoreFront?

Q: Can the store name be renamed on StoreFront? A : Renaming the StoreFront Store name is not supported. To workaround this issue create a new Store. Note : It is also not recommended to delete the Default Store.There have been issues reported with authentication when the default store is deleted...

Error: "Cannot Start App. Please contact your help desk." When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when launching app through Receiver: Cannot Start App. Please conta...

How to Find dom-id or Domain ID of Virtual Machines Running On XenServer

Note : Domain ID or domid is only for Running VMs or Booting VMs. A VM which is powered off will not have a domid of its own Run the following command to obtain the domain ID of a particular VM running on XenServer. xllist | grep -i "VMNAME" OR listdomains | grep -i VMUUID In the above case , the...

"not a PRIVILEGE users" while accessing internal web link through XenMobile

On XenMobile 10 internal websites are published as web link . Proxy is configured in the environment and traffic policies are added on the NetScaler Gateway . Customer wants to send external traffic to go through proxy and skip the internal websites from going through the same. When users are...

Citrix Provisioning Services : BSOD "NETWORK_BOOT_DUPLICATE_ADDRESS

Intermittent Blue Screen on Target Devices with an error NETWORKBOOTDUPLICATEADDRESS. The error was present using both PXE & BDM ISO...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...