5317 matches found
Error "Set device encryption on device to use this app" on Android device
Apps install correctly and no issues are shown on the server. However, while opening the app on the device, the message "Set device encryption on your device to use this app " is displayed. The device storage is encrypted still we see this issue...
While Launching HDX Applications from Secure Hub WorkStore Getting an Error: "Unsupported file type......."
The hdx applications are enumerated in the secure hub store but while launching the application we get error : "Unsupported file type : the provided ica file is malformed or otherwise invalid. Please ensure that the product you are using for launching is correct. Contact you administrator for...
Receiver For iOS 7.2.3 Smart card users are unable to launch VDA 7.13 applications
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Error: "The operation couldn't be completed HdxSdkErrorDomainSessionerror 8."...
Unable to access HDX apps from XenApp. Error "HdxSdkErrorDomain_Session error 8."
Unable to access the XA application. Error on the device : iPhone: "HdxSdkErrorDomainSession error 8." iPad: "The session launch ended; either the session was not visible to the user, or the ICA engine did not load properly"...
StoreFront 3.11 >>How to get the login banner on Storefront page
Storefront customization for the scremear is not working...
Provisioning services 7.x vdisk Imaging Procedure
To perform imaging sometimes after performing reverse imaging to create a new vDisk from a virtual machine on any residing hypervisor...
Enrolled devices continue to show old expiry date certificate even after renewing XenMobile SSL certificate
After renewing the SSL certificates on Netscaler as well on XenMobile, enrolled devices still shows old certificate Note -New devices are getting enrolled successful with the new issuing and root certificates. However already enrolled Devices -- Settings -- General -- Profile & Device Management...
Citrix ADC Logs Collection Guide
This article illustrates the log collection process on ADC MPX/VPX/SDX with common scenario. Contents 1. Basic Information CollectionSay goodbye to copy and paste! Use quick text for common notes, phrases, and messages. Quick text is supported in email, chat, notes, Knowledge, and more! 2...
Storefront 3.11 - Need to remove the "Details" link for the published applications and desktops
How do I remove the "details" link for the published applications and desktop...
SDX -Memory Showing Less Than Expected on GUI
Memory is showing as 32 GB instead of the expected 48 GB on SVM GUI...
NetScaler 12.0 51.24 Shows Status of Connectivity Between NetScaler SNIP and AppFlow Collector
With the NetScaler Release 12.0 Build 51.24, NetScaler admin can view the status ofconnectivity between NetScaler's SNIP address and Appflow Collector by checking new information called State NetScaler's SNIP address is used to detect network reachability between NetScaler and AppFlow collector. ...
Failed to Delete pvp File Because streamprocess.exe Has it Open
Failed to delete pvp file because streamprocess.exe has it open. You may see SHARING VIOLATION or ACCESS DENIED in the process monitor...
Excluding already redirected folders with UPM
Customers environment has Windows Settings\Folder Redirection setup for Documents or other folders. If UPM is also in use, the redirected folder might get a duplicate copy after UPM processes the logon. This is by design and expected...
Limitations of NetScaler Gateway OPSWAT EPA Scan
NetScaler Gateway as such does not have a whitelist or blacklist of products and relies on the OPSWAT for this. If a particular product is not present in the NetScaler predefined expressions then this product is not supported for EPA scans. When using a generic scan OPSWAT scans all the supported...
PKI entities connection test intermittently fails to connect to CA server via cloud connector
The cloud connectors could not connect to PKI server. The below error is generated: 2017-08-08T13:55:39.253+0000 | 467782B2FC0AB30F | ERROR | http-nio-14443-exec-15 | MsCertSrvConnector | TestConnection to pki url certnew.cer failed with response Headers: null=HTTP/1.1 401 Unauthorized, and...
Policies and Applications are not pushing to iOS devices from Xenmobile (Proxy Enabled Environment)
The device information is not fetched completely on XenMobile and under device setting on XenMobile console we don't see any assigned delivery group. The test connectivity is successful In the Debug logs you can see : | ERROR | pool-47-thread-1 | com.notnoop.apns.internal.ApnsConnectionImpl |...
User Layer is Out of Space. How Do I Find Out Where the Space Has Gone?
If your user layer is out of space and you need to figure out where the space is going as opposed to simply expanding the User Layer disks with https://support.citrix.com/article/CTX222095, orhttps://support.citrix.com/article/CTX226688for Unidesk version 2, you will need to examine the User Laye...
FAQ: Citrix Virtual Apps and Desktops Long Term Service Release (LTSR)
Table of Contents General LTSR Information LTSR upgrades Mixing LTSR, CR, and Cloud releases Support lifecycles LTSR compliance Citrix Workspace app LTSR Release timing Other considerations and resources General LTSR Information What’s new and what’s changed with the Citrix Virtual Apps and...
How to refresh the device policy and observe it
This article describes how to refresh the device policy and observe it...
Netscaler - 11.1 - SSO Failure with RDP Proxy
1. When connecting to RDP via NS gateway CVPN bookmarks, the RDP window terminates with error An Internal error has occurred. 2. Netscaler resets the back-end connection withreset code of 9952 dropping connection due to SSL received fatal alert 3. Disabled SSO using...
Behavior of VM.xenstore_data
Summary This article describes the behavior ofVM.xenstoredata. This behavior might affect customers who use thexenstore-data parameter of a Virtual Machine VM, especially those customers who are writing software that interacts with XenServer and uses this parameter. Behavior of VM.xenstoredata If...
CWA for Windows: How to disable Citrix Receiver from popping up during logon to the Desktop.
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to disable Citrix Receiver from popping up during logon to the Desktop...
Certificate Based Authentication : General issues
This document specifically addresses some common troubleshooting tips and guidelines that would help in tackling certain issues related with the Certificate based authenticationCBA. Please ensure that the initial configuration is set as per the article: https://support.citrix.com/article/CTX22047...
How to Update Machine Catalog to propagate changes applied to the Master Image
By following the steps provided in this article you will be able to apply changes to the Master Image and propagate those changes to the machines in the Machine Catalogs in question...
Troubleshooting DTLS and EDT on Citrix Gateway
In Citrix Virtual Apps and Desktopsenvironment with EDT enabled and DTLS enabled on the Citrix Gateway VPN vServer, an error may occur when trying to launch an application or desktop.Depending on the scenario, errors message may be : "Cannot connect to the Citrix XenApp Server. Protocol Driver...
HTML5 Receiver Citrix PDF Print Function is Not Working with Chrome Browser v57
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. HTML5 Receiver - Citrix PDF Printer Prints blank document in Chrome 57. IE and FireFox work fine...
How to Upgrade Citrix Endpoint Management (XenMobile) Servers in a Cluster
This document explains how to upgrade Citrix Endpoint Management XenMobile servers in a clustered environment...
How to Load Balance XenMobile Server Admin Portal
This article will guide you to load balance the XenMobile admin portal running on port 4443. Load balancing the admin portal will ease your XenMobile administration when you have cluster of XenMobile servers with which you can access the admin portal using one single load balancing IP instead of...
Failed to Promote vDisk from Remote PVS Server
Failed to promote vdisk version from remote PVS server due to error "DeviceIoControl error: A device attached to the system is not functioning." And this vDisk Remote Mount error does not prevent Promotion of a vDisk Version, which will leave the vDisk in an unusable state. Customer will encounte...
XenMobile: What IP address has to be assigned to MAM LB?
XenMobile: MAM LB Configuration Looks like to this day the confusion still exist as to what IP Address has to be assigned to MAM LB on NetScaler which communicates with XenMobile Server. Whether this IP Address should be Internal or External? And what standard has to be followed is the objective ...
"XenDesktop Site is not reachable, check that the Citrix PVS Soap Server service user has XenDesktop permissions and network connectivity" While Promoting vDisk Version
The following error appears while trying to promote an updated version of a vDisk: "XenDesktop Site f0a65a14-f50b-403a-ba3b-77700c7829b7 is not reachable, check that the Citrix PVS Soap Server service user has XenDesktop permissions and network connectivity." The PVS Soap Server service runs as...
SecureMail: Configuring Multiple Mailboxes
The requirement is to configure personal mailbox and a shared mailbox on Secure Mail for Android and iOS...
Allow iOS MDM Exchange profile to be set as DEFAULT, and other iOS apps to interact with MAIL
Inform XenMobile Administrators how to allow iOS enrolled users the ability to set the MDM provisioned Exchange profile to be set as default mail account. Users may not see the Exchange account listed in the iOS Mail settings. Additionally users will not be able to send email with this account fr...
App Layering Recipe For Google Chrome 2.6 or Later
Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...
XenMobile 10.x : Addition of shared Mailbox in Secure Mail
Question: Does XenMobile 10.x support the addition of a shared Mailbox in Secure Mail For both iOS and Android ? Answer: Currently this is not supported on Secure Mail ActiveSync protocol officially doesn't support shared access/delegation. Hence, Secure Mail both iOS and Android also doesn’t cla...
UPM - "Most used" section on the start menu not populated correctly
The "Most Used" section in the Start menu is not populated correctly in the user profile when logging on to Windows 8 / Windows 10 / Windows server 2012 VDA...
Creating a Mandatory Profile Recipe
Windows profiles include the user registry and the file system under c:\users%username%. Windows profiles are where application vendors store setting information particular to a user. What is stored here can be anything the vendors need to store for their applications to work. Many application ru...
Unidesk Recipe for NP Desktop Logon Time Optimization v3
One very popular use case for VDI is for kiosk or lab machines. Uses for these types of desktops include classroom labs, library access and general computing in schools and corporations. Architects and Administrators of these types of use cases generally want to be able to define default...
How to Test XenMobile Server Database Connectivity
This article describes how to test XenMobile Server database connectivity...
How to Configure NetScaler MAS for readonly access via TACACS using Cisco ACS
Configure NetScaler MAS and Cisco ACS to provide readonly access to users for MAS...
FAQ: XenMobile Derived Credentials
What are Derived Credentials? Derived credentials provide strong authentication for mobile devices. The credentials, derived from a smart card, reside in a mobile device instead of the card. The smart card is either a Personal Identity Verification PIV card or Common Access Card CAC. The derived...
High memory usage UPM
There is high memory usage of process userProfileManager.exe on all servers after upgrading to UPM 5.7...
Unable to send mails with attachment via Secure Mail.
Unable to send mails with attachments. Error in logs : "failed due to http 413" Error on device : "Can't Send Mail. Your message has been moved to the outbox. Please go to the outbox and try again."...
7.13 VDA install hangs installing prerequisites (App Layering)
VDA installation hangs at the prerequisite screen. Depending on your version of the VDA software, it should look similar to this:...
Error: "You have not chosen to trust...'' When Launching Applications Using Citrix Receiver Through NetScaler Gateway
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users may receive the following error when launching an application with Receiver for Windows 4.7,...
FAQ: XenMobile Per App VPN
Can Per App VPN be configured for MAM only devices No, Per App VPN does not support MAM only devices. With the iOS per app-VPN feature, you can leverage the VPN profile in conjunction with the Citrix VPN app on a XenMobile-managed iOS device. There, you can establish an on-demand VPN tunnel to th...
proxy server seeing Android traffic from client IP
Your proxy server may see the client IP from Android devices where as iOS it sees and expects the subnet IP of the NS. How to filter traffic using the Subnet IP address for Android Devices?...
SCOM "StoreFront Store Service Probe Status" failure on credentials
When the store is configured with “Trusted Domains Only”, alerts may be logged in the Operation manager console stating that the Storefront Store Service Probe failed withError description: "Could not get credentials" More information can be obtain about the authentication attempt by enabling...
How to install applications that require joining the domain with Citrix App Layering
Question: During new layer creation, we need to join the domain to successfully install our applications. However, we read that only the platform layer should be joined to the domain - can we join the domain while creating an application layer? Answer: You can temporarily join a packaging machine...