How to Capture a Network Trace from a XenServer Physical Interface, Virtual Bridge, and VM Virtual Interface

This article describes how to capture a network trace from a XenServer physical interface, Virtual Bridge, and Virtual Machine Virtual Interface...

Error: "An Unexpected Error Occurred. " on Receiver 4.4.1

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Receiver 4.4-"An Unexpected Error Occurred. The AuthManager Log or trace files my contain information...

Error: You Cannot Access this Session Because no License are Available

Launching application results in "Error: You Cannot Access this Session Because no License are Available" Check in Licensing Server - under C:\Program Filesx86\Citrix\Licensing\Myfiles - if the file 'Citrixstartup.lic' is missing...

Error: "Untrusted Enterprise Developer" When Launching Secure Apps on iOS

Users who have upgraded their Apple devices to iOS 9 are unable to launch Secure Apps. The apps appear to be greyed out. When the user clicks on Secure Apps, the following error message is displayed: “Untrusted Enterprise Developer” Users with older iOS versions are prompted to trust the...

There is no citrix xenapp server configured on the specified IP address

Users can access the enumerate but is receiving error ""The connection to windows 7 dekstop failed with status There is no citrix xenapp server configured on the specified IP address " when trying to launch the application...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Receiver for Linux

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information For Firefox certificate...

Configuring RADIUS Authentication for LOM access

This article provides configuration on Radius based Authentication for LOM...

How to configure Receiver to not use proxy settings set up on IE

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. In the scenario where you don't want to use the proxy configured at an IE base level for receiver,...

Reset the start count of MCS catalog after the catalog has already been created

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How to display the Featured apps group under the "Category" view than the "All" view on storefront website

Remove Featured app groups from All view and display under Categories view...

How to restart toolstack on host from CLI, and does it have any effect on running jobs

How to restart toolstack on host from CLI, and does it have any effect on running jobs...

Error "The tools ISO must be ejected from all running VMs in the pool" While installing XenServer hotfix.

When attempting to install XenServer hotfix the following error message is displayed: Note that there are no ISO's attached to any of the VM's running in the pool. Also executed the 'xe vm-cd-eject --multiple' command to ensure this is the case: xe vm-cd-eject --multiple operation failed on...

Unable to add account in Receiver using SHA512 certificate

Unable to add account in Receiver using SHA512 certificate...

Storefront 3.7 console displays Store as Internal Only

Question: After upgrade to Storefront 3.7 the store is displayed as Internal Only. In the details it shows Remote Access as Enabled and it also works with Netscaler Gateway. Answer: This is a known issue in Storefront 3.7 and is also mentioned in the edocs...

XenServer Syslog Rotation and Tuning

Disk space on XenServer's root partition is almost at or is at capacity perdf -h There are numerous compressed "gz" files in /var/log/ from Syslog rotation...

Prompt to "Upgrade Remaining Delivery Controllers" after XenDesktop/XenApp upgrade

After upgrading site to 7.6, the controller still says the upgrade is not complete. There is only one controller and it has been upgraded but it references another server License Server as needing to be upgraded...

Can The Receiver Store Be Disabled In The Storefront Server To Prevent Users From Adding Storefront Sites Manually To The Receiver Client?

Question: Is it possible to prevent users from adding the Storefront Store to Native Receiver via Storefront settings? Answer: You are unable to disable this from the Storefront server. It needs to be configured on the client machine via the registry: Set the AllowAddStore parameter to N under...

Citrix Receiver Kiosk mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. StoreFront 3.6 Question: Often the customers who are in hospital environment have the question that ...

Storefront - Enable Return to Last Folder

Enable return to last folder...

How to introduce a new SMB SR path to a already existing SR with same SR-UUID in xenserver

Sometimes we may need to change the IP of the SMB share where VHD files are stored. This article will help in changing the SR parameters without changing the UUID of the Storage repository...

FAQ: Difference between XenMobile Secure Browse and Full VPN Tunnel

Q: What is Difference between XenMobile Secure Browse and Full VPN Tunnel ? A: The following are the differences: Secure Browse - Secure Browse performs SSL offloading of the connection, which means that the NetScalerwill terminate the SSL tunnel, unencrypt the traffic, and perform URL...

Citrix Print Manager Service or Microsoft Print Spooler Service Crashes or Hangs

The Citrix Print Manager service cpsvc.exe or Microsoft Print Spooler service spoolsv.exe crashes or hangs. Printers are not auto-created, the default printer is not set correctly in the session, print jobs fail to spool, and so on...

NetScaler StoreFront Monitor Probe Fails on StoreFront 3.5

When we bind the StoreFront monitor to our StoreFront 3.5 servers, every hour there is an entry on the dashboard and system log that there is a failure - probe failed...

How to Create a Custom SSH banner for Netscaler

NetScaler : How to create a custom SSH banner...

Receiver for Android Connects to Default StoreFront WebUI

When adding account using Receiver for Android 3.9.1 and accessing StoreFront using NetScaler Gateway, setting defaults to StoreFront Web UI instead of showing list of apps in the Receiver app. It opens a webpage to sign into Receiver for Web. When changing type to XenApp Services or NetScaler...

Assigned on First Use (AoFU) desktops are not displayed when filtered using Keywords in Storefront

Assigned on First Use AoFU desktops are not displayed when filtered using Keywords in Storefront. Pooled Desktops and pre-assigned private desktops are correctly filtered as expected...

StoreFront 2.5 not loading apps

Storefront URL when logging in doesn't load any applications and just comes up after logging in with "Spinning wheel" Issue is fixed by rebooting the Storefront servers every time it happens. Also sometimes "Cannot complete you request" error comes after login...

Password settings in Web.Config file for PNAgent changes automatically when "Configure XenApp Services Support" Console is opened in Storefront Snapin.

You have modified web.config file manually or using EnablePnaForStore.ps1 for PNAgent site for the Password Options. When you open "Configure XenApp Services Support" Console and click OK on it, the settings change back...

XenCenter shows "XenServer tools not installed" even though the Tools are updated.

XenCenter shows virtualization state as " Xentools not installed " Network of the VM shows - Unknown No option in XenCenter to shutdown , reboot or suspend the VM , but only force shutdown and force reboot...

Windows Modern Apps are not launching with Profile Management enabled

Certain Windows 8.x Modern Apps such as PC Settings are not launching with Profile management UPM enabled. If UPM is disabled via Policy and a new user logs on to the PC, the Modern App for PC Settings launches as expected...

Active Directory functional level 2012 Support in PVS

PVS 7.6+- It is not specifically stated in the System Requirements for PVS: http://docs.citrix.com/en-us/provisioning/7-6/pvs-requirements.html, but it is supported. When deploying XenDesktop/XenApp 7.6 in your environment and using PVS 7.6 as a means of provisioning, settingthe Functional Level ...

How to Prevent Secure Hub Uninstallation on Android and iOS Devices

This article describes different methods torestrict the Secure Hubapp removal from the enrolled device...

Failed to convert vdisk with error message "BNIStack failed, network stack could not be initialized"

Target device unable to startup with error "BNIStack failed, network stack could not be initialized"...

How to Control Receiver Self-Service.exe Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information How to control or configure Receiver Self-Service.exe launching or refresh time. SelfServicePlugin runs...

Unable to Propagate Changes After Upgrade from StoreFront 3.5 to 3.6

Unable to propagate changes after upgrade from StoreFront 3.5 to 3.6. Log Name: Citrix Delivery Services Source: Citrix Configuration Replication Service Date: 6/27/2016 9:39:26 AM Event ID: 19 Task Category: 2801 Level: Error Keywords: Classic User: N/A Computer: XXXXX.XXXXX.XXXXX Description:...

Provisioning Services: Support Statement for Multiple PVS Farms pointing to different Databases in one Subnet

Question: Can we boot targets using PXE boot in Subnet where we have 2 PVSServer in 2 different farms pointing to different database? Answer: This is not supported because when targets boot using PXE services, it broadcasts a packet and if it contacts a PVS Server which does not have entry for...

FAQ: Can the Store Name be Renamed on StoreFront?

Q: Can the store name be renamed on StoreFront? A : Renaming the StoreFront Store name is not supported. To workaround this issue create a new Store. Note : It is also not recommended to delete the Default Store.There have been issues reported with authentication when the default store is deleted...

Error: "SHTP0003: A required parameter is missing. User or Password missing" on Secure Hub

We have a XenMobile environment and we can enroll iOS devices and deploy applications successfully. However, when we use an Android device, the enrollment completes successfully, but applications will not install. On the Android device the applications are greyed out with a spinner and there is a...

Error: "Cannot Start App. Please contact your help desk." When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when launching app through Receiver: Cannot Start App. Please conta...

How to Find dom-id or Domain ID of Virtual Machines Running On XenServer

Note : Domain ID or domid is only for Running VMs or Booting VMs. A VM which is powered off will not have a domid of its own Run the following command to obtain the domain ID of a particular VM running on XenServer. xllist | grep -i "VMNAME" OR listdomains | grep -i VMUUID In the above case , the...

"not a PRIVILEGE users" while accessing internal web link through XenMobile

On XenMobile 10 internal websites are published as web link . Proxy is configured in the environment and traffic policies are added on the NetScaler Gateway . Customer wants to send external traffic to go through proxy and skip the internal websites from going through the same. When users are...

Citrix Provisioning Services : BSOD "NETWORK_BOOT_DUPLICATE_ADDRESS

Intermittent Blue Screen on Target Devices with an error NETWORKBOOTDUPLICATEADDRESS. The error was present using both PXE & BDM ISO...

Unable to Communicate With Hypervisor When Using XenDesktop Setup Wizard

Unable to Communicate with Hypervisor when using XenDesktop Setup Wizard. Logs display, "object reference not set to instance of an object" When running XenDesktop Setup Wizard, error states, "cannot connect to hypervisor" Logs shows an error when checking a particular hosting unit. Checked Host...

Unable to Change Expired Passwords in Wyse Thin Client

When a user's password expire and they reach out to Internal IT support department,thepassword is changed for the user and ashot password is given. 2. When the user then enters his new password and instead of being allowed to log on and change his password, they get "Citrix Sign on failed". On...

Configuring XenMobile for Certificate and Security Token Authentication

In highly secure environments where usage of LDAP credentials outside of an organization in public or insecure networks is considered a prime security threat for the organization, two-factor authentication using a client certificate and a security token is an option. You can configure NetScaler s...

How to Collect Xcode Logs

You can collect system logs on iOS devices either by using iPhone Configuration Utility tool or Xcode. You can then email the files to Citrix support for help troubleshoot issues with apps...

Configuring KMS Licensing for Windows and Office

This article contains information for administrators about configuring Citrix Provisioning , formerly Provisioning ServicesPVS 5.6 Service Pack 1 or later target devices that are using the Microsoft Key Management Server KMS in their environment. Background KMS can be configured on the virtual di...

StoreFront 3.0: MMC snap in error when attempting to Set Unified Experience as Default

Storefront 3.0 gives an MMC snap in error when attempting to Set Unified Experience as Default...

PVS Targets Displays Blue Screen With Error Code 7B On Xenserver 6.1 and Later

PVS targets give a blue screen error code 7B when on Xenserver 6.1 or later hypervisor...

Unable to Access StoreFront Portal When TLS 1.0 is Disabled on NetScaler Gateway

Unable to access StoreFront portal when TLS 1.0 is disabled on NetScaler Gateway virtual server...