User logon gets stuck at " Please wait for the group policy Client" with UPM

When trying to log into a session with a UPM profile process hangs at " Please wait for the Group policy client"...

XenServer - Not Able to Enable HA on Pool

Not able to enable HA on pool...

Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode.

Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode. Using Receiver chrome 2.3, NetScaler 10.1, StoreFront 3.5 and XenApp 6.5. Receiver for Chrome is unable to open applications in seamless window. Seamless window integration is working when using WI 5....

How to Set Up an Additional Hard Drive in XenServer

This article describes how to add an additional hard drive in XenServer...

Receiver for iOS(Workspace 18.8.0) : iOS user unable to launch app

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. After receiver upgrade to Workspace, some iOS users unable to launch Citrix application from their...

VirtualApps 7.15: How to publish applications, saved in a network share

How to publish applications, saved in a network share...

SDWAN is getting crashed whenever PING command is executed from SDWAN GUI.

The SDWAN device is getting crashed whenever ping command is executed from SDWAN GUI and generates a core dump hariharana@sjanalysis-1 /upload/ftp/78474183/MCNSTSwithCoredump2ndNov201813.50PM/vwstsdir/coredump2018-11-02.13.42.22$ Thread 44 Thread 0x7ffb65fd3700 LWP 27556: 0 0x00007ffff58a4e5d in...

File Box for Citrix User FAQs

File Box for Citrix User Frequently Asked Questions Who can use File Box with my Citrix Workspace account? File Box is only available to Employee users. Clients who you send files to cannot use the File Box. For more information on Users versus Client access, refer to Workspace: Employees vs...

Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031

Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...

Storefront - Logon has expired

While accessing Storefront URL authentication failed. "Logon has expired"...

Black Box on screen on Mac Receiver version 12.9.0, 12.9.1 and Workspace app for Mac 18.08.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Using XenApp VD Agent 7.15 CU2, we have big black boxes show up on screen during an active ICA sessi...

Users on IOS devices can not log into XenApp after upgrading to Citrix Workspace app for iOS, authentication broken in 17.08

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users on Ipad IOS devices can no longer log into XenApp after upgrading Citrix Receiver to Citrix...

Failed To Add Machines To Catalog-The virtual machine Could Not Be Found On Any Available Connection

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XenMobile: Supported File Formats with Quick Edit

Question and Answers Which all file formats are supported within Quick Edit? QuickEdit supports the following types of files: Microsoft Word – .doc and .docx Microsoft Excel – .xls and .xlsx Microsoft PowerPoint – .ppt and .pptx PDF TXT and RTF iOS only CSV iOS only GIF, JPEG, BMP, and PNG These...

External Tasks Not Working in WEM

Configured Filters are not processed and scripts added to external tasks are not running...

Device SSL Handshake Fails While Enrolling in iOS 12

Since upgrading to iOS12, devices are unable to enroll. SSL error is raised by the device...

Recommendation on installing SCCM Client on Citrix Virtual Desktop Master Image

Recommendations on installing of SCCM client on VDI master image...

Receiver for Mac: Application window switches to back ground and gets frozen

Unable to select newly opened Application Window. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information...

Provisioning Services 7.X: Target Devices Fail To Boot With Error "No servers available for disk"

When we start the Target Device, we notice the following error on the device during boot process. "No servers available for disk" We also notice Database Access errors for certain functions on the Event Viewer of PVS Server...

Receiver for Linux: How to Redirect COM/Serial Port?

This an How-To document on COM/Serial Port redirection for Rflinux...

Installation of RTME disables Multimedia Redirection on Linux Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Multimedia redirection is disabled on RfLinux after installation of RMTE. Environment: Receiver for...

Error "A fatal error occurred. Would you like to restart Citrix receiver?"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Error "A fatal error occurred. Would you like to restart Citrix receiver?"...

Cannot access the url for SSPR: Getting HTTP error 403.14 :Forbidden

Setup for user configuration has been done. Now when I try to access the sspr url; it doesnt go through. Tried on one machineSSPR server and with one user...

Unable to upgrade Storefront

Unable to upgrade Storefront...

CEM - Support for COSU Android Enterprise devices - COSU

Objective Support for COSU Android Enterprise devices Endpoint Management supports the management of corporate owned single use COSU Android Enterprise devices. COSU devices fulfill a single use case, such as digital signage, ticket printing, or inventory management. Administrators restrict these...

Storefront 3.12 - Unable to start any of the Citrix services

Event ID 304 and 307 registered as error stating that User device registration error. Also we get below mentioned error:...

KMS Activation Takes Too Much Time to Finish

After configured KMS mentioned in CTX128276, the KMS activation takes too much time to finish...

Enrolling Android device without using user's google account to configure device

Enrolling Android device without using user's google account to configure device...

VDA BSOD With Message: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (CtxMcsWbc.sys)

Server VDAs from a machine catalog using the MCS I/O feature blue screen with message:SYSTEMTHREADEXCEPTIONNOTHANDLED CtxMcsWbc.sys...

How to Modify or Reallocate Citrix licenses

Reasons for Modify allocation: Allocated licenses to the incorrect host name, host id or MAC address Consolidate multiple license files into one license file Split one license file into multiple license files A problem occurred when adding the license file to the license server...

Applayering 4.11- unable to add pvs connector

while adding a pvs connector, we get an error as Failed to validate the Domain User and Password. Check credentials .One or more of the PVS server configuration fields is invalid. Please check your selections...

Unable to un-check the "Disable display scaling on high DPI settings" for Citrix Desktop Viewer

Citrix Desktop Viewer is unable to reach the correct resolution of a 4k monitor. Max resolution by the monitor is 3840 x 2160 but when launched Desktop Viewer is able to reach only 2560 x 1440. Changing the High DPI settings to use the native resolution Advanced High DPI, Select "No, use native...

Setting up session settings in Storefront 3.12

Configure the settings to control the end user experience and specific time out durations...

Monitoring NetScaler SD-WAN Network/System

Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...

Troubleshoot Citrix SD-WAN Issues Using ARP Table

Troubleshooting Citrix SD-WAN issues using ARP table...

Troubleshooting Network or Link Issues on NetScaler SD-WAN

Troubleshooting NetScaler SD-WAN network or link issues...

Detecting Link Failure in Citrix SD-WAN Appliance

Citrix SD-WAN creates a reliable WAN from diverse network links, including MPLS, broadband, and wireless, continuously measuring and monitoring each link for loss, latency, jitter and congestion. Link outages and errors are mitigated by NetScaler SD-WAN’s ability to move traffic off poor performi...

High CPU Utilization on PVS 7.6 Servers

PVS 7.6: High CPU Utilization...

Unable to join second StoreFront server after upgrade, with error "Error getting replication keys"

Follow are the symptoms: 1 StoreFront join operation fails with following error: 2 If we enable Audit for logon failure and success, you will observer following event on the Joiner: Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: XXXXXXXXXXXXXXXXXXX Event ID: 4625 Task...

How to change the timeouts for the vSphere Connector

Sometimes a customer's environment is much slower than we planned for. We saw a scenario where disk moves and copies were taking several hours while still completing successfully. The vSphere connector was timing out much earlier, though. The ability to configure the timeouts is in 4.3 and all...

Mixed Content: This content should also be served over HTTPS

Is the mixed content warning a security concern? This is by design,the request starting “receiver://” is invoking the protocol handler. It only happens on the local computer instead to crossing the internet. This command invokes the WebHelper.exe installed as part of Receiver to run and report th...

After Importing an APNS Cert App Installation Doesn't Work in XenMobile iOS

Users can no longer install an application from the company store or get policies in XenMobile. When you try to install an app it goes from installing back to reinstall in Secure Hub and nothing is installed...

UPM Roaming Profiles "Break" if App Layering Elastic Layering is Enabled

UPM roaming profiles "break" if enabling App Layering Elastic Layering feature. Can’t right click the start menu, can’t open programs, etc...

What are the supported disk platforms to install XenServer on?

Question : What are the supported disk platforms to install XenServer on? Answer : For information about supported hardware, see the Hardware Compatibility List HCL: https://hcl.xenserver.com/ You can also refer to the Citrix Hypervisor 8.2 CU1 product documentation. When installing XenServer, yo...

How to Stop Receiver From Launching All the Published Applications Automatically

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Applications should not launch automatically...

Troubleshooting NetScaler Hard Disk Issues

Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...

XenMobile: How to use PKI to create a certificate using the computer name?

On certain environments it is necesary to create a certificate using the computer name instead the username...

Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...

Performing NetScaler SD-WAN Log Analysis

This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file. SD-WAN Logs Location In the SD-WAN version 9.x the logs will be in the following path: /home/talariuser/log/diag/vwstsdir.zip In the SD-WAN version 10.x the logs will be in the following path:...

PVS Accelerator fails to cache and shows status: "Incompatible protocol version"

When PVS Target Devices that have been configured for PVS Accelerator caching boot, the XenServer PVS Accelerator fails to initialize the caching correctly. The caching status of the target will change from Stopped to Initialized and then eventually to"Incompatible Protocol version"...