5317 matches found
Audio redirection is failing for desktops in ICA session.
Intermittently, audio redirection fails for users in a hosted-shared desktop ICA connection...
iOS devices failing to enrol via NetScaler after upgrade to 11.1 60.13
After upgrading NetScaler to 11.1 60.13, iOS devices are no longer able to enroll However, Android devices are not affected. iPhone X can enroll but can't access the Store iPhone 7 can't enroll at all Checking the logs, we would be able to see the below, when iOS attempts to enroll: "AAA Client...
Receiver installation fails after using ReceiverCleanupUtility
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver upgrade fails during the automatic uninstallation, this happens with multiple versions of...
User logon gets stuck at " Please wait for the group policy Client" with UPM
When trying to log into a session with a UPM profile process hangs at " Please wait for the Group policy client"...
XenServer - Not Able to Enable HA on Pool
Not able to enable HA on pool...
Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode.
Receiver for Chrome - Applications do not launch in seamless mode. They launch in Windowed mode. Using Receiver chrome 2.3, NetScaler 10.1, StoreFront 3.5 and XenApp 6.5. Receiver for Chrome is unable to open applications in seamless window. Seamless window integration is working when using WI 5....
How to Set Up an Additional Hard Drive in XenServer
This article describes how to add an additional hard drive in XenServer...
Receiver for iOS(Workspace 18.8.0) : iOS user unable to launch app
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. After receiver upgrade to Workspace, some iOS users unable to launch Citrix application from their...
VirtualApps 7.15: How to publish applications, saved in a network share
How to publish applications, saved in a network share...
SDWAN is getting crashed whenever PING command is executed from SDWAN GUI.
The SDWAN device is getting crashed whenever ping command is executed from SDWAN GUI and generates a core dump hariharana@sjanalysis-1 /upload/ftp/78474183/MCNSTSwithCoredump2ndNov201813.50PM/vwstsdir/coredump2018-11-02.13.42.22$ Thread 44 Thread 0x7ffb65fd3700 LWP 27556: 0 0x00007ffff58a4e5d in...
File Box for Citrix User FAQs
File Box for Citrix User Frequently Asked Questions Who can use File Box with my Citrix Workspace account? File Box is only available to Employee users. Clients who you send files to cannot use the File Box. For more information on Users versus Client access, refer to Workspace: Employees vs...
Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031
Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is...
Storefront - Logon has expired
While accessing Storefront URL authentication failed. "Logon has expired"...
Black Box on screen on Mac Receiver version 12.9.0, 12.9.1 and Workspace app for Mac 18.08.
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Using XenApp VD Agent 7.15 CU2, we have big black boxes show up on screen during an active ICA sessi...
Users on IOS devices can not log into XenApp after upgrading to Citrix Workspace app for iOS, authentication broken in 17.08
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users on Ipad IOS devices can no longer log into XenApp after upgrading Citrix Receiver to Citrix...
Failed To Add Machines To Catalog-The virtual machine Could Not Be Found On Any Available Connection
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XenMobile: Supported File Formats with Quick Edit
Question and Answers Which all file formats are supported within Quick Edit? QuickEdit supports the following types of files: Microsoft Word – .doc and .docx Microsoft Excel – .xls and .xlsx Microsoft PowerPoint – .ppt and .pptx PDF TXT and RTF iOS only CSV iOS only GIF, JPEG, BMP, and PNG These...
External Tasks Not Working in WEM
Configured Filters are not processed and scripts added to external tasks are not running...
Device SSL Handshake Fails While Enrolling in iOS 12
Since upgrading to iOS12, devices are unable to enroll. SSL error is raised by the device...
Recommendation on installing SCCM Client on Citrix Virtual Desktop Master Image
Recommendations on installing of SCCM client on VDI master image...
Receiver for Mac: Application window switches to back ground and gets frozen
Unable to select newly opened Application Window. This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information...
Provisioning Services 7.X: Target Devices Fail To Boot With Error "No servers available for disk"
When we start the Target Device, we notice the following error on the device during boot process. "No servers available for disk" We also notice Database Access errors for certain functions on the Event Viewer of PVS Server...
Receiver for Linux: How to Redirect COM/Serial Port?
This an How-To document on COM/Serial Port redirection for Rflinux...
Installation of RTME disables Multimedia Redirection on Linux Receiver
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Multimedia redirection is disabled on RfLinux after installation of RMTE. Environment: Receiver for...
Error "A fatal error occurred. Would you like to restart Citrix receiver?"
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Error "A fatal error occurred. Would you like to restart Citrix receiver?"...
Cannot access the url for SSPR: Getting HTTP error 403.14 :Forbidden
Setup for user configuration has been done. Now when I try to access the sspr url; it doesnt go through. Tried on one machineSSPR server and with one user...
Unable to upgrade Storefront
Unable to upgrade Storefront...
CEM - Support for COSU Android Enterprise devices - COSU
Objective Support for COSU Android Enterprise devices Endpoint Management supports the management of corporate owned single use COSU Android Enterprise devices. COSU devices fulfill a single use case, such as digital signage, ticket printing, or inventory management. Administrators restrict these...
Storefront 3.12 - Unable to start any of the Citrix services
Event ID 304 and 307 registered as error stating that User device registration error. Also we get below mentioned error:...
KMS Activation Takes Too Much Time to Finish
After configured KMS mentioned in CTX128276, the KMS activation takes too much time to finish...
Enrolling Android device without using user's google account to configure device
Enrolling Android device without using user's google account to configure device...
VDA BSOD With Message: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (CtxMcsWbc.sys)
Server VDAs from a machine catalog using the MCS I/O feature blue screen with message:SYSTEMTHREADEXCEPTIONNOTHANDLED CtxMcsWbc.sys...
How to Modify or Reallocate Citrix licenses
Reasons for Modify allocation: Allocated licenses to the incorrect host name, host id or MAC address Consolidate multiple license files into one license file Split one license file into multiple license files A problem occurred when adding the license file to the license server...
Applayering 4.11- unable to add pvs connector
while adding a pvs connector, we get an error as Failed to validate the Domain User and Password. Check credentials .One or more of the PVS server configuration fields is invalid. Please check your selections...
Unable to un-check the "Disable display scaling on high DPI settings" for Citrix Desktop Viewer
Citrix Desktop Viewer is unable to reach the correct resolution of a 4k monitor. Max resolution by the monitor is 3840 x 2160 but when launched Desktop Viewer is able to reach only 2560 x 1440. Changing the High DPI settings to use the native resolution Advanced High DPI, Select "No, use native...
Setting up session settings in Storefront 3.12
Configure the settings to control the end user experience and specific time out durations...
Monitoring NetScaler SD-WAN Network/System
Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...
Troubleshoot Citrix SD-WAN Issues Using ARP Table
Troubleshooting Citrix SD-WAN issues using ARP table...
Troubleshooting Network or Link Issues on NetScaler SD-WAN
Troubleshooting NetScaler SD-WAN network or link issues...
Detecting Link Failure in Citrix SD-WAN Appliance
Citrix SD-WAN creates a reliable WAN from diverse network links, including MPLS, broadband, and wireless, continuously measuring and monitoring each link for loss, latency, jitter and congestion. Link outages and errors are mitigated by NetScaler SD-WAN’s ability to move traffic off poor performi...
High CPU Utilization on PVS 7.6 Servers
PVS 7.6: High CPU Utilization...
Unable to join second StoreFront server after upgrade, with error "Error getting replication keys"
Follow are the symptoms: 1 StoreFront join operation fails with following error: 2 If we enable Audit for logon failure and success, you will observer following event on the Joiner: Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: XXXXXXXXXXXXXXXXXXX Event ID: 4625 Task...
How to change the timeouts for the vSphere Connector
Sometimes a customer's environment is much slower than we planned for. We saw a scenario where disk moves and copies were taking several hours while still completing successfully. The vSphere connector was timing out much earlier, though. The ability to configure the timeouts is in 4.3 and all...
Mixed Content: This content should also be served over HTTPS
Is the mixed content warning a security concern? This is by design,the request starting “receiver://” is invoking the protocol handler. It only happens on the local computer instead to crossing the internet. This command invokes the WebHelper.exe installed as part of Receiver to run and report th...
After Importing an APNS Cert App Installation Doesn't Work in XenMobile iOS
Users can no longer install an application from the company store or get policies in XenMobile. When you try to install an app it goes from installing back to reinstall in Secure Hub and nothing is installed...
UPM Roaming Profiles "Break" if App Layering Elastic Layering is Enabled
UPM roaming profiles "break" if enabling App Layering Elastic Layering feature. Can’t right click the start menu, can’t open programs, etc...
What are the supported disk platforms to install XenServer on?
Question : What are the supported disk platforms to install XenServer on? Answer : For information about supported hardware, see the Hardware Compatibility List HCL: https://hcl.xenserver.com/ You can also refer to the Citrix Hypervisor 8.2 CU1 product documentation. When installing XenServer, yo...
How to Stop Receiver From Launching All the Published Applications Automatically
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Applications should not launch automatically...
Troubleshooting NetScaler Hard Disk Issues
Hard Drive errors can come in many forms and can be resolved via other ways than an RMA. Errors include not allowing access to the NetScaler via GUI to not booting completely. SSH Access Works but No GUI Access Go to shell and run command df –h the directory you’ll investigate is /var. If /var is...